Truck should be brought to original pickup location if it's not that far.Robert M.
Customer Reviews for U-Haul Moving & Storage at Enterprise Way
Kelowna, BC V1Y6H7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fix the mechanical parts of your productMORRIS K.
U-Haul is my choice for rental vehicles, but I don't need the service very often, and I presume that each location is a bit different. The staff member I dealt with told me everything I needed to know, I am sure, but it's hard to remember everything. A printout of what the staff member â€œrattles offâ€ to each customer, stapled to the back of the Contract copy, would be helpful.Shelagh S.
Althou the line up was long, staff were awesome.Wayne W.
Employee charged 45L of fuel to my card when I brought back the rental with more than I rented it with. 3 out 4 times I've rented from uhaul and they've tried to SCAM ME. I'll be looking for an alternative the next time I moveJoel S.
I pre-ordered a storage unit. Showed up today after booking for it to see nothing was actually set up. Gave us a number for one and then went to it to see someone else has already taken it. Drove back and told them all the ones that were available and they said they don't exist in our system. I asked the guy to come with us he just sat there did and said nothing. he proceeded to tell me I have to take a bigger unit and pay for it because they don't have anything else. He said this is company police. A few hours later I get an email saying thank for renting a unit and it's the wrong number unit. So I will be calling shortly to get that fixed. Customer service is really bad but that seems to be the trend now which is an absolute disgrace and I am sorry it's because of Covid is not a valid excuse for business.JULIA E. | First Impressions
El cliente no dejó un comentario.Cameron C. | Overall Experience
El cliente no dejó un comentario.ken S.
The gentlemen at the drop off location was super nice and helpful.Burton C.
Thanks peire great customer service.FRANK D.
I paid for an extra 1/8 of a tank of gas. More specificity would be appreciated in how many litres to use to return the tank to the original level. I'm fact, just requiring everyone to out it to full, would remove the mystery and save customers money.Leslie S.
El cliente no dejó un comentario.Graeme R.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.Mike P. | First Impressions
The girl in the costumer service is slow and made q mistake with the number of the truck and plate number which made us looke for the truck for 20-30 mins which is a waste of time.Rod Jason G.
El cliente no dejó un comentario.Sharon J.
Lack of dolleys/carts. We got there early and used 3 carts. Others arrived and there were no other carts. We gave up one until we finished. Would not have been impressed if I had to carry all my stuff all the way to our locker.peter L.
El cliente no dejó un comentario.Chanae D.
El cliente no dejó un comentario.Ibrahim A. | Overall Experience
It went pretty smoothDavid L.
Jakob was absolutely amazing when I came in to rent the cargo trailer. He was very polite, patient, explained everything to me and quick to hook it up to my Jeep! When I returned it, it was super quick and easy! The gentleman was very nice and polite as well. I believe his name was Pierre?! He was super funny and kind!Colleen M.
Paper works done on time, returning the truck was good experience with uhaul crew even the office already closed by 15 minutes. big help and still able to returnedAldrin V.
Storage unit cost more than I was quoted in email. Free lock not offered paid 12$ for lockken s. | First Impressions
You hours are terrible I was also told the facility closes earlier than it does which made the unit useless to me… your real hours for access woulda been manageable (10pm vs 7pm)… but u should be open 24 hours to access the rented unitsNicole S. | Overall Experience
El cliente no dejó un comentario.Kalon G.
More staff. There was big waits to pick up and drop off. The older guy helping with drip of was really good but inside the office for pick up was disorganized.Jody M.
The hours are horrific and impossible - 7pm closing on moving day is ridiculous and for any day for that mater. As a 9-5 worker i would almost never be able to have time to eat after work then access the facility. There are plenty of storage facilities that allow access way later or 24 hours and i would recommend them instead of one with such ridiculous hoursNicole S. | First Impressions
We reserved dolly's to go with our truck. They didn't have any. They just said "yeah, we don't have any. Sorry" When I asked what we should do as we needed them, hence RESERVING them, they only responded "we don't know. Sorry." Maybe a better system where when people reserve equipment, they hold the equipment for people.Ron M.
I reserved a 26' truck and lo and behold arriving to pick it up it wasn't there. It wasn't going to be available till the end of the day. No call, I heads up, I waited in line 30 min for that info. Then I asked to get anything and the only truck available was a 15' which meant more trips and gas and time. The guy behind me was going to Calgary and I told you guys to give home the 26' if he wanted. I was supposed to get the truck for three days and then was told I had to bring it back the next day by noon. Well that didn't happen since it's impossible to do the same amount of moving with half the space and now half the time. I somehow managed to get it done the day after and dropped it off at 945am. I don't think I should be charged a single dollar. I paid $100 or more for the runaround. I get trucks breaking down or people returning them late but you need to have 2-3 trucks on standby for these kinds of obvious interruptions that are bound to happen. It shouldn't be put on the customers to just accept. Thank God I wasn't moving to another town or province.Cory G.
Your access hours are advertised as open until 10 and in my email confirmation but arriving at the place that wasn’t the case it was only open until 7 … was really inconvenient as i could not unload my truck that was due back that evening as it had to be used on another job first thing in the morning …Mark B. | First Impressions
Took 40 minutes to get my UHaul and 45 minutes to get blankets. Also my order was cancelled because I was 2 hours late which I think is unreasonable. You have to have more staff working at this place, it was looking like an overworked and toxic environment. Would consider moving away from UHaul for this reasonAlex B.
Hire more people!! Vaughn and Pierre are wonderful but can only do so muchSkyla B.
This truck ran well. No issues this time. Attention head office...PLEASE send more 20 ft and 26 ft sized trucks to Kelowna as we are 160,000 people here and there is a real lack of trucks here now for start of summer! I rent lots of trucks and for years and always an issue on lack of trucks here and especially end of month time! Also, there are only TWO Uhaul locations here in Kelowna! More trucks available equals more money made by Uhaul, YES??? Well I think so anyways!Nolan P.
El cliente no dejó un comentario.Adam G.
I received threatening messages from the manager I received 19 emails informing me that I was late with my payment one day after it was due I have never been treated so badly at a uhaul facilityShaun F. | Overall Experience
El cliente no dejó un comentario.DON W.
The staff are terrible. So lazy, don't even look up to say hi. Brutal service.Nicole R.
The process seemed very unorganized. I had pre-booked my trailer and it still took almost an hour for the whole process before getting to leave the lot.Carly H.
Staff is especially helpful and friendly.Judy H. | Overall Experience
All the staff is greatJOYCE M.
El cliente no dejó un comentario.Nancy K.
Hire more staff.The exit doors most of the time were not working and there was no signage up to know.Me and another customer got locked out in the yard the one day the exit door was working and the gate to get out was locked.I was stuck outside in the heat for over an hr until a customer seen me from inside and let me in.Any time Ivtried phoning Uhaul I was on hold for 40 minutes.Managed to get someone in the United States but she could not get through either.I had to hold the door and wait for the other customer to come back to let him in.The alarm from the side door went off for 30 mins before it quit and no one came.The emergency button was pressed a few times while in the storage unit area and no one responded.I found out there was only one staff member on.This is so not fair to any staff working there.I witnessed them constantly being berated and yelled at by frustrated customers.This location on enterprise in Kelowna was terrible from a business perspective.Jeanine K.
More trained staffPaula H.
Staff assigned a storage plae already taken. This made about a 45 minute delay and I had two movers with me at 90,00 an hour. The site did not seem well run. There seemed to be an air of inompetene. Sorry the letter see does not work on my laptop. Would not rent there again, HughHugh M. | Overall Experience
El cliente no dejó un comentario.Joe L.
Super busy wait times. Staff was very friendly and helpful. The truck I rented was the worst vehicle i have ever driven. Back door was so rusty it was hard to open. The exhaust manifold had a hole in it so I lost power and it was unbearably noisy. The check engine light was on as well. Plus the lock that came with the truck was half cut and didn't work. The guy who checked me back in was great. The vehicle I rented was an embarrassmentEric E.
Your Manager has shown so much disrespect towards me applies unnecessary finds towards monthly fees my character has the moralize my character has caused me great and convenience as well as money does not respond to emails prior to sending his and due to an incident he had blew it out of proportion and banded me from using U-Haul again without notifying myself after renting a U-Haul Van to vacate my storage and move to another U-Haul location which I was granted storage then while beginning to unload at new facility was told then by staff I cannot rent storage room wasting a complete day and money spent on rental van and storage gas and kilometers my time off of work to do so I feel I should be compensated for the inconvenience and undue stress he has caused.Rodney R. | Overall Experience
Not book in the west kelowna location. The lady working there was rude, and very inconsiderate. We booked a 26 foot truck and was guaranteed to have it there. It was not and had to drive even further to get one on our move day. It added way more stress to our move then was need with an already short possession time. There is multiple reviews online where this has happened and unfortunately it happened to us as well. Very disappointed in the service that was given as a paying customer. The kelowna location we ended up getting the truck from was very helpful and highly professional on the other hand.Nick S.
El cliente no dejó un comentario.Darryl B. | First Impressions
Very well maintained and easily accessible. Great job.Zohan N. | Overall Experience
El cliente no dejó un comentario.Russell M. | First Impressions
If there is an increase in price after a unit is reserved the price should stay at the reserves price for at least 1 monthRiley H.
Personal service - great staff!!!!Corstiaan P.
El cliente no dejó un comentario.Trevor D.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.Doug H.
Sharp staff with great attitude. Great experience.Chris P.
The staff were going to call me back They did Not call back!!!!david p. | First Impressions
Like I said in the last review... The last truck was ok! Finally. BUT I am just getting zero help by Roadside assistance on just getting any refunds or credits for future rentals on two truck fails and one of which had faulty brakes! Had to leave that truck behind in Salmon Arm as a breakdown and that Uhaul place was not even open regular hrs to assist me there. Just a painful process to the max! Seems as though it is my fault that TWO trucks broke down and I only did the right thing and survived! Geesh!Nolan P.
The last truck was ok! Finally. BUT I am just getting zero help by Roadside assistance on just getting any refunds or credits for future rentals on two truck fails and one of which had faulty brakes! Had to leave that truck behind in Salmon Arm as a breakdown and that Uhaul place was not even open regular hrs to assist me there. Just a painful process to the max! Seems as though it is my fault that TWO trucks broke down and I only did the right thing and survived! Geesh!Nolan P.
El cliente no dejó un comentario.ian O.
El cliente no dejó un comentario.Olga H.
I made 2 trips to this location. Prior to renting and when I rented. The staff at this location are very customer focused and very helpful. On the day of pickup, there did seem to be a shortage of works as the line moved slow with only 1 person dealing with several people picking up units. I actually felt sorry for the guy. Eventually another person came to help out.Sandra K.
El cliente no dejó un comentario.Karen M.
Great reliable trailer for a cross country move, through mountains et all! Well worth the $$Andrew M. | First Impressions
El cliente no dejó un comentario.Michel G.
It was near imposible to phone and have someone answer during ordinary working hours.Doreen T. | Overall Experience
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.David M.
More staff, 40 min wait to get vehicle. Truck was dirty inside and out.William M.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Warren M.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Darren D.
It was very busy when we picked up our truck but it would have been nice if they spent a couple of minutes going over the truck with us. Besides that, they did a great job.Doug W.
Markus, was fast and efficientDarrick H.
I ordered a U-Haul to be picked up near my house. The pick-up location was then changed to one much further away. When I got there I was told there were no moving dollies, even though I had paid to reserve one. My experience continued downhill from there. U-Haul is a poorly run disaster of a company and I feel bad for the people that have to work there.Crystal H.
I rented a cargo van for a round trip from Kelowna to Calgary and back. The van was clean, really nice to drive and had lots of power. I am a 68 year old lady with sore knees and back who had a big job ahead. I was rather dreading it, but the the efficient and polite staff, and the really good cargo van, made it all turn out much better than I thought possible. I will definitely return to U-Haul and this location.Kathleen W.
Experience was great, the employee was very quick, efficient, informative, and made the experience fun.Jessica M.
Your app originally booked us at an location that is no longer in business. This location was able to get us a similar unit to correct your mistake.Austen L.
El cliente no dejó un comentario.David P.
Thank you for making our move easy! I know you guys are short staffed but that didn't stop you from giving the best you could. I do t remember his name but the guy who helped us was amazing! Very clear with directions and very helpful!Kaitlin D.
Good jobAldrin V.
El cliente no dejó un comentario.Randy H.
Well done 👍david L.
Have clearer instructions about where to go on entering locationFrank H.
It was goodBob D.
El cliente no dejó un comentario.Andrew M.
Hire more staff. Wait to excessiveDerek S.
El cliente no dejó un comentario.Kathy T.
Drive through bay out door wasn't working. Really fun making a turn around with a 26' truck! Not. Good thing I didn't have a trailer.ANNE M. | Overall Experience
All members of your team I had contact with were wonderful and friendly. GraciasAlan K. | Overall Experience
El cliente no dejó un comentario.Jennifer G.
El cliente no dejó un comentario.Varun K.
El cliente no dejó un comentario.Cheryl B.
To Cale and the powers that BE please... The last truck I got had broken AC (air conditioning) and I think I reported this very same truck before. I hope to not get this GMC anymore if the case of not being fixed as it just gets hotter and hotter out, PLEASE! Starts working for very limited time and then craps out and it gets so hot in there to Blind Bay and back. Thanks.Nolan P.
El cliente no dejó un comentario.Guillaume B.
Lonnnng line up to receive vehicle.JESSE N.
El cliente no dejó un comentario.peregrine B.
El cliente no dejó un comentario.Erin T.
El cliente no dejó un comentario.Emily N.
The cargo van I used today had an issue with the gas gauge. I started at 1/4 tank. I drove about 33 km and the gas gauge was almost to 1/8. I went to go top off the gas, starting at $15, then $20, then $25 and then at $30. Gas gauge was showing it was still way below 1/4 mark. I thought since gas price is at $2.18 and the van may be a gas guzzler, I put in an extra $10. The cause gauge was just under the 1/4 mark still. I drove three blocks away and the gauge jumped up to almost half tank. I talked to the technician on site and he admitted that some of the van gas gauge acts up if the vehicle has been sitting for a while but he couldn't do anything to compensate for the error. Soâ€¦my advise for others to be be wary of how much gas you fill up because the gas gauge may not be working properly. Was not to happy about this experienceThang N.
El cliente no dejó un comentario.Lindsay D.
Excellent service! Was greeted in the parking lot when I arrived to drop off trailer. Super fast and efficient process.Roger K.
We did have excellent service from the staff person who did the return walk thru of the van. But the in office staff were not very organized (had trouble finding our locker key, didn't email us ahead of time that they had upgraded the lock so we went all the way to the unit and couldn't get inside) and didn't respond to the storage area intercom when I called to find out where my new key was.Jen M.
I had requested moving blankets when I reserved online and assumed they were in the truck I was renting. They weren't and nothing was mentioned about them when I picked up the key. The location was VERY busy and appeared understaffed.STARLA N.
El cliente no dejó un comentario.Aleksandr Z.
El cliente no dejó un comentario.Joan K.
El cliente no dejó un comentario.Warren H.
I wish UHAUL can improve the 24-7 online system. I struggled a bit because the place of my order in the phone looked differently that the message I received some days before the service. So, that is confusing. It is also confusing that the things you already selected before, including tools, insurance, etc, are again needed to be chosen in the online system before pickup. I ended up adding a service such as furniture pads by error as I did that under pressure to start service. Things like that should be avoided for the overall customer experience.Edel R. M.
When a worker is good at their job, they need to be told so. Von did an amazing job. He was very helpful, his customer service level is a 10 out of 10! Front line staff at the desk were also 10 out of 10.DWAYNE H.
El cliente no dejó un comentario.John P.
The location doesn't have staff and enough equipement. Eventhough I booked on line and had the confirmation, the doly was not available. How can I make a moving without the proper equipment. Level of fuel was wrong, etc. Very frustranting experience. I would not recommend the Entreprise way to anyoneFERNANDO S.
El cliente no dejó un comentario.Juan E.
I booked my 20' truck at least 2 weeks in advance, but they did not have a 20' truck for me when I went to pick up. The guy I spoke with was able to find me another truck but it wasn't the size I wanted. All of this took more time out of my day so I didn't pick up the truck until over an hour after I was supposed to. When I returned the truck a few days later, I was an hour and forty five minutes past when Uhaul expected it, based on my original booking time, and I was charged almost $100 more. Kinda funny how it works out for them but not for me.Gregg C.
Always an easy breezy experience! Staff is friendly, and VERY efficient, thank you!!LINDSAY K.
El cliente no dejó un comentario.Juan E.
El cliente no dejó un comentario.Roxanne V.
Absolutely terrible experience, very very unimpressed, originally had the cargo van which I was told numerous times that I could pay for with my Visa Debit but upon arrival at U-Haul was told I needed a Major Credit Card and then was told I had to rent a truck which cost a lot more. Very very unimpressed with my experience. Also rented a storage locker, upon trying to pay my bill my account had no record of my locker, when I called they also had no record of it. Very unimpressed and will never be renting from U-Haul again.ZoÃ« T.
El cliente no dejó un comentario.anne l. | Overall Experience
El cliente no dejó un comentario.Oscar H. | First Impressions
Marked it as not clean because of all the construction dust that accumulates when you expanding your facilities. Not a criticism just a fact. We are sorry that you will no longer be providing RV and boat storage. Thanks for a good two years.harry s. | Overall Experience
El cliente no dejó un comentario.GLENN N. | Overall Experience
Very clean and easy to use. Very impressedRichard M. | First Impressions
The new management and staff are clearly a rise above past experience's i've had at the location on Enterpiseway in Kelowna, B.C. They are Most definitley an Asset to your company, going above and beyond more than once. I would highly recommend u-haul to all my friends and associates. Thank-you soo much.Hans H. | Overall Experience
Very professional staff and helpful.Bryan P. | Overall Experience
Cale the manger of this u-haul was above and beyond with the services provided and was professional and excellent customer service provide. Thank you againdailen b. | Overall Experience
Nice facility, friendly and fast processing of rentals.Mario Z. | First Impressions
El cliente no dejó un comentario.Melissa M. | Overall Experience
My experience here is that nobody has a clue what's happening. I've never seen so much confusion or disorganisation. I've got dozens of examples of units being rented to 2 people at once, no communication, and just general apathy. This place is a disaster run by complete incompetents.Craig S. | Overall Experience
Great service helpful staffJames S. | First Impressions
El cliente no dejó un comentario.Jason F. | First Impressions
El cliente no dejó un comentario.Travis V. | Overall Experience
Actually I can't find staff in the storage building to guide us or give us some info. But suddenly Cleaning person he's doing his job and I approach him and ask. He is a big help and telling us what to do and explain more better the why is the 3416 unit is on the second floor. the numbering a bit confusing, because of the floor number.Aldrin V. | Online Move In
El cliente no dejó un comentario.Janet C. | First Impressions
El cliente no dejó un comentario.Tanya B. | Overall Experience
El cliente no dejó un comentario.Brandon L. | Overall Experience
One of best storage in Kelowna and even in North America. GraciasNazir M. | Overall Experience
Unbelievably clean environmentRick M. | Overall Experience
El cliente no dejó un comentario.Ben H. | First Impressions
Representative did not tell us we only had 30 minutes to move into the unit. When we found out after we paid the $25 upgrade fee to a bigger unit, we asked to keep the smaller unit and come back another day to make the move when there was ample time. He said he was unable to reverse it and he would give us until Tuesday. We tried to rush to get the first load to the new unit until we got to it and it reeked of beer and mold and was all wet. We asked once again to keep the smaller unit as this one was unfit. He then reversed the new unit but did not return the $25 fee which I was charged 3 times for on my statement.Kyla W. | First Impressions
El cliente no dejó un comentario.Sarah H. | Overall Experience
El cliente no dejó un comentario.Frankie B. | First Impressions
El cliente no dejó un comentario.maureen s. | First Impressions
El cliente no dejó un comentario.Rubina W. | Overall Experience
The paper I was given, along with my online account both said that the access was until 10pm. We arrived at 10 min to 7 one night and were told you close at 7. I would suggest that you cross off the times on the paper people are given as well as have the times changed on the online accounts. Our things were in the back of our truck and trailer in the pissing rain all night and lots of things were ruined. Also I was told I had to buy one of your locks, which was fine, but you did not have any new ones so I paid for a used one. When I put the lock on with no problem however when attempting to open it the next day, it would not work. I was told that I had to hire and pay a locksmith out of my own pocket to gain access to my locker because the locker I bought from you did not work. Once I had the lock removed I went to go buy a new lock from Home Depot in the style that I was told was mandatory. When I came back to put it on, my locker was open and contents moved. I understand that I should have locked it however I had a hard time finding the type of lock. When we came back our locker was wide open. I was also not able to get my money back from the broken lock that was sold to me. I really have no time or energy to continue discussing this as it is a very stressful time. These are my mother's belongings and she is dying so I just needed to get her things in a unit.Katrina W. | First Impressions
My contact states the facilities were open 5am to 10 pm so I went to take my first load of stuff to the unit at 8:45 pm and the gates were locked with no access to the units. ..Jonathan B. | First Impressions
El cliente no dejó un comentario.SHERI S. | First Impressions
Very friendly, helpful and understanding. Good people to know and work with. Have used U-Haul services numerous times in my lieftime of 90 years.Eugene S. | First Impressions
As always itcwas very good And I will definitely recommend UhaulDiana R. | Overall Experience
El cliente no dejó un comentario.jullie f. | First Impressions
A special thanks to Anirudh for all his help explaining the process and for the first month off. This is my first time using Uhual and I'm impressed and will be a loyal customer :)Olivia Jolene N. | First Impressions
El cliente no dejó un comentario.Glen O. | First Impressions
poor maintenance. willing staff but untrained. long lines at counter most times. building yard is appalling. junk everywhere. would not rxcommend.Rick d. | Overall Experience
Polite, safe and professional customer service and a very nice and well organized facilityMARK P. | First Impressions
El cliente no dejó un comentario.Sherry A. | Overall Experience
Had some difficulty with locking the storage door.Yvonne S. | Overall Experience
Needs 24 hr accessSean h. | First Impressions
El cliente no dejó un comentario.CHAD L. | First Impressions
My experience with this U-Haul puts the U-Haul in Kelowna on Enterprise way to shame They could use some lessons from these guys here in Abbotsford.Brenda A. | Overall Experience
El cliente no dejó un comentario.Rick M. | First Impressions
El cliente no dejó un comentario.Janell L. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
El cliente no dejó un comentario.BEHNAZ R. | First Impressions
my experience was good, however, recently the access hours were changed, I suspect due to the constant issue with homeless and some undesirables hanging out. Storage facilities tend to have these types of problems, but perhaps a % storage fees could go to hiring security guard.Debbie M. | Overall Experience
El cliente no dejó un comentario.STELIO D. | First Impressions
#2491 has a ware leak. Many of my boxes were damaged. I moved to a bigger storage. Was given 2504 but it had stuff in it so was given 2176. Wasn't nice to have all those complications.Cathy K. | First Impressions
the way to access the building and where to go for the particular units could be clearer. I did have to go and ask where to enter. just a minor detail that staff need to remember to leave the lock in the unit had to go back to the front to get it. No big deal just inconvenient if you wish contactless services. Overall I like you drive in under cover to load and unload. Thank you for that convenience very helpful.Deborah D. | Online Move In
Remind in the morning to take out the locks at the entrance facility by car couple times need or request to remove to have access by car. For a period of time one of the garage doors not working properlyManuel Moreno R. | Overall Experience
We moved to a new storage center due to the constant blocking of access to our unit by trucks and trailers that had been returned by customers and not moved. Snow clearing of walkways and stairs was poor at best. Staff does not acknowledge customers standing in front of them and are generally disgruntled and not happy to assist. This facility has a long way to go in terms of customer service.lara n. | Overall Experience
The gentleman who assisted us was extremely helpful, courteous, thorough and kind.Susan F. | First Impressions
El cliente no dejó un comentario.Joris V. | Overall Experience
El cliente no dejó un comentario.Mark R. | Overall Experience
El cliente no dejó un comentario.Jinping H. | First Impressions
The last month we were using the storage we received multiple phone calls asking for a payment even after they had been told when our final payment would be made.Peter R. | Overall Experience
El cliente no dejó un comentario.Marlina Mae D. | Online Move In
El cliente no dejó un comentario.TROY M. | Overall Experience
El cliente no dejó un comentario.alan p. | Overall Experience
El cliente no dejó un comentario.carole r. | Overall Experience
I don't like how they let me buy a lock and then have to buy another lock. That they say every unit has to have this lock.Why sell other locks ? And I have not once used my pass code to enter this building its open to anyoneBrenda A. | First Impressions
The bathroom could definitely have been cleaner on more than one occasion. Staff was always helpfulDanna j. | Overall Experience
There needs to be a dumpster as most moves are last minute circumstances and no opportunity to discard items that don't need to be in storage and charge and a minimal fee to use. It helps a lot.Ginger C. | First Impressions
El cliente no dejó un comentario.john n. | Overall Experience
El cliente no dejó un comentario.ANNELEE H. | Overall Experience
Roof leaked above my spaceDWAYNE W. | Overall Experience
When I moved into my storage unit the rental agent was unable to pull up my reservation despite the fact that he was reading the reservation number off an email from uhaul on my phone. Only solution was to rent me a bigger unit than I reserved and I had to pay the extra monthly fees for it. Also they made me buy a lock from them simply because they didn't like the one I had and said I couldn't use it on their locker. A couple of weeks into the rental I then got an email informing me that my monthly fees would be going up an additional $10 per month. To top it all off they don't list a phone number for the actual Kelowna location anywhere on their website so if you want to talk to someone at the office you literally have to drive all the way down there and do it in person. This place is a joke. Glad to have it out of my life!Chris L. | Overall Experience
El cliente no dejó un comentario.ELDON B. | Overall Experience
Lighting in the locker could be better but other than that everything was very good.Don F. | Overall Experience
El cliente no dejó un comentario.Amanda R. | Overall Experience
El cliente no dejó un comentario.Jean Pierre L. | Overall Experience
The ongoing construction made it quite dusty insideShelley g. | Overall Experience
El cliente no dejó un comentario.Ken T. | First Impressions
El cliente no dejó un comentario.Julia Q. | First Impressions
This storage was rented BUT never used.I had to find something I could drive up to. So I found something 5X5 for $55 a month for the next two months !!JENNIFER F. | Overall Experience
El cliente no dejó un comentario.Hendrik R. | Overall Experience
El cliente no dejó un comentario.DAVID B. | Overall Experience
El cliente no dejó un comentario.darlene n. | Overall Experience
Disorganized, understaffed , took two hours instead of 1/2 hour !tracy h. | First Impressions
El cliente no dejó un comentario.Anthony K. | Overall Experience
Thank you so much. The lockers were exactly what I needed and it was very helpful to have a dry load/unload bay. Only issue is the elevator does not stop properly to match the floor height. Another customer had a large picture tip because of the unevenness and the glass shattered. It should be a simple fix.KEVIN H. | Overall Experience
El cliente no dejó un comentario.harry s. | First Impressions
El cliente no dejó un comentario.Patrick John O. | Overall Experience
El cliente no dejó un comentario.ROBERT J. | Overall Experience
El cliente no dejó un comentario.Tracey E. | Online Move In
AwesomeDawn H. | Overall Experience
El cliente no dejó un comentario.Mark M. | First Impressions
1) Staff put an extra lock in my storage unit even when the monthly rent was being withdrawn from my credit card every month 2) The excuse was that I did not have a proper lock in my unit, although the lock we used was a uHaul branded and recommended lock 3) When I complained about this I was informed that they had left a telephone message advising me to change the lock to a round style lock to get in line with security guidelines 4) When we rented the unit those locks were out of stock and on the recommendation of the staff at the time we used an alternative uHaul lock 5) I was unable to change the lock even if I wanted to because I was in Calgary at the time of the message and I would not have spent $550 for a trip to Kelowna just to change the lock. 6) I had a very poor experience with your staff this time not only because of this, but because uHaul had messed up my trailer reservation for Monday, September 27 and given me notice just a day before that my trailer was a 4X8 instead of the 5X8 I had reserved in August. Your staff was not very helpful in trying to redress this poor planning on the part of uHaul blaming the central scheduling unit of uHaul for this poor treatmentCarlos S. | Overall Experience
Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.Adam F. | First Impressions
El cliente no dejó un comentario.Ajay J. | Overall Experience
I will avoid using Uhual even again. Worst company I've ever dealt with. To clarify, staff were friendly and tried to help within their limited means. I was rented a vehicle storage stall that wasn't even available as it was covered in construction debris. I walked around and around trying to find my spot, not a single person available to help me. Finally another customer helped me out. I did finally find a staff member to help me but he was reluctant to do so (but still friendly once we started walking and talking). Got my stall switched to one that was actually available. Then I needed to refund a storage lock I had just purchased as it wasn't required. Not sure why I wasn't told that when I was purchasing it. The same staff member tried to refund the lock but did not have the authority to do so. Asked manager to come and help but manager refused to do so. Told staff to have me leave the lock and it would get refunded - it never did. I called the call centre numerous times. They tried to help and emailed Uhual asking Uhaul to call me. No one ever contacted me. Worst experience ever. I will never recommend this company for vehicle storage. The hours I wasted trying to just get some help are astonishing.Kerry L. | Overall Experience
Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn't even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.Karla L. | First Impressions
Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.Aiyla F. | First Impressions
El cliente no dejó un comentario.Ching Him W. | Overall Experience
Booked the storage online 2 weeks in advance. Showed up at the facility at 6:45pm with my load of belongings. I was informed that Uhaul in Canada doesn't accept the online bookings. It was confirmed, so what is that all about? Not good. Thankfully, there was a space available. However! I was told I couldn't unload because they were closing in 15 mins, although it's secure with a code etc. There I am with a rented trailer that had to be back that night, my hired help and a storage space I couldn't access. So although the space was acceptable, the service I received was terrible. Some staff friendly, others not.Leanne A. | Overall Experience
Hi there, I 've always had great service and felt confident about leaving my belongings with u - haul. However, as I went to return my locker last, friday, saturday and sunday... I waited in line for over an hour each time. SOOOOOOO FRUSTRATING! I wasn't able to actual close my file until Monday, or Tuesday.Barbara G. | Overall Experience
Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staffGrowth F. | First Impressions
El cliente no dejó un comentario.Carol L. | Overall Experience