I guess better prepare new customers for the entire amount. I brought the vehicle back 1 day sooner and I still had to pay $53 because of mileage.Miriam A.
Customer Reviews for U-Haul Moving & Storage at El Paso Airport
El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kelvin P.
Prices were outrageous. Even the dealers at both ends of my trip said it was twice as much as it should have been.ROB G.
El cliente no dejó un comentario.Armando G. | Overall Experience
El cliente no dejó un comentario.Maria D.
Stay consistent!Jeffery Y.
El cliente no dejó un comentario.Robin L.
Great Team work and very professional and courteous gentlemen. GREAT TEAMJOSE J.
Charges were incurred and then I experienced difficulty trying to get charges reversed and credited back to my bank account- those running this location are doing questionable things and making the experience extremely difficult for customersRichard L. | Overall Experience
El cliente no dejó un comentario.Gabriel Z.
El cliente no dejó un comentario.Uriel C.
I paid for two mattresses coverings and the guy at the location didn't want to give it and stated that they were in truck already, what the truck had was furniture pad that I didn't even used and got charged for that and don't want to give me a reimbursement! They told me I can return the truck before 7 am with no extra charge besides the normal charge for the second time and now they are charging me for an extra day because truck was returned after 12!!!! If you can find somewhere else, DO IT!!!Michael G.
Very good/knowledgeable customer serviceChristoper G.
El cliente no dejó un comentario.corina g. | First Impressions
El cliente no dejó un comentario.MIGUEL C.
El cliente no dejó un comentario.Preston M. | Overall Experience
It was not a recent move in , my contract was accidentally closed out and we redid and actually I have been in that unit for awhile now !! Thank you for your interest, the clerk was very accommodating and friendly!!DOLORES V. | First Impressions
The members of this team have been awesome to work with. I have rented and returned equipment at this location multiple times and they are truly magnificent!MIGUEL C.
Very professional and thoroughMatthew S.
No comment at this time.Christopher T.
The gas gauge was less than one gallon off from level at pickup . The technician that received vehicle charged me an addition 7 gallons of gas for 24 miles of use. I think this is a concern and looks like price gauging.Ismael D.
El cliente no dejó un comentario.Shaun H.
El cliente no dejó un comentario.Brian H.
Keep up the good work!MIGUEL C.
El cliente no dejó un comentario.Roy N.
El cliente no dejó un comentario.Roy N.
Send a confirmation for the serviceJoe V.
El cliente no dejó un comentario.Christopher G.
Nothing everything was ExcellentGeorge L.
El cliente no dejó un comentario.Sylvester B.
The young lady how recieved me was very helpful.Daniel R.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Blake A.
Great customer service especially from braulio estaco he was very helpful great employee would definitely recommend this location because of this employees great customer service.Gabirel Z.
El cliente no dejó un comentario.Humberto S.
Three of the four tires Dry rotted during our trip. We had to stop twice and call UHaul roadside assistance. We then waited 1 1/2 hours for the first tire to be changed. Later that day, after another tire dry rotted, again nearly getting us and other innocent people into a car accident, we waited another 1 1/2 hours until we got the other tires changed.DANIEL T.
El cliente no dejó un comentario.Esayas T.
El cliente no dejó un comentario.Devion F.
El cliente no dejó un comentario.Doug L.
Took me 10-15 minutes hunting down the key drop off box, did not match at all the sample image provided. Very frustrating & unnecessary!Gilbert B.
El cliente no dejó un comentario.Delia A. | First Impressions
All good.Derrick D.
Attitude towards your customers is unsatisfactory you don't go out that extra mile to make your customers happy.Yolanda A.
Customer service was quick and easy. Equipment ran like new and was well prepared. Will definitely use againCHRISTOPHER T.
El cliente no dejó un comentario.Billy H. | Overall Experience
Great serviceEdmundo Z. | First Impressions
El cliente no dejó un comentario.angel V.
The young lady that helped me was awesome. She went out of her way to assist me, especially since I am new to this area.Alicia A. | First Impressions
El cliente no dejó un comentario.Veronica Leticia J. | Overall Experience
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Yolanda F.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Joshua C.
Erik was great, professional, and very helpful from start to finish. 2 Customers before me were extreme Assholoes and he was professional to the end. Kudos.jeff S.
El cliente no dejó un comentario.kassidy A.
El cliente no dejó un comentario.Gabriel S.
Excellent service. Would highly recommend to someone else.ANA B. | Overall Experience
Store was busy and only one employee working the counter on a Saturday afternoon. We had to wait several minutes and there is no seating area. Service was great once we were attended.ALFONSO F. | First Impressions
Always very helpful!Gabriela M. | Overall Experience
El cliente no dejó un comentario.Zoraida E.
Excelente servicioLINO S.
Great service by the staff including the storage facility staff. GraciasPaul G. | Overall Experience
El cliente no dejó un comentario.Francisco M.
I love renting open trailers from Uhaul. Whenever I need a truck, it's only $20 to rent a trailer instead. Uhaul installed a hitch on my Toyota Camry about 5 years ago, and it's been a great investment.John D.
You are already doing great. I truly appreciate you for the service. Keep up the great work. GraciasDivine M.
I dealt with the store manager and he seemed to have an attitude which lessen the customer's experience. He was not friendly and made me feel as though I or my business was not important. Also, he asked to verify my identification through a person that knows me, keep in mind the time was 7:00 am so gave him my wife's number who was sleeping at the time, so she was waken up to be asked did she know me. I have never had to go through this process and I have been a uhaul customer over 40 years.Bryant T.
Staff is friendly but not helpful. No one informed me what to do regarding the access card & ended up setting off the alarm a few timesMyriam G. | Overall Experience
Great staff!Zerrick D.
Thank you very much Zuriel , we really appreciate the help. And other guy a day before sorry I forgot his nema ,but his very jounger!! LAURA A.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.Victor T.
I was sent to the drop off location and it did not have a key drop off available. Was waiting on the for 50 minutes and asked to drop off at another location.ALEXANDER F.
El cliente no dejó un comentario.Surina P.
Management and staff were always professionalConnie S. | Overall Experience
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Luciano A.
El cliente no dejó un comentario.Adam B.
I was charged for an insurance after I declinedDALIA P. | Overall Experience
El cliente no dejó un comentario.Shaun H.
No improvements recommended. Everyone was very helpful and approachableTabatha F.
Store location always clean ..and great customer service.!, I recommend this location to everyone in El PasoDANIEL R.
El cliente no dejó un comentario.Adam K. | First Impressions
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Elaine W.
Everyone was so nice - and thank you for housing my items. Breil was so nice and always upbeat and very courteous. Everything was smooth from leaving to arriving at our destination.Elaine W. | Overall Experience
El cliente no dejó un comentario.Luis L.
El cliente no dejó un comentario.Carlos C.
Good overall, but please clearly mark the drop box for the keys, I walked around for a solid 15 minutes looking for it. It doesn't match the picture presented on the website.Connor M.
Edwin muy amable y atentoGERARDO V.
Vehicle had a leak in the roof that was not reported. Otherwise vehicle was clean and in good condition.Michael S.
El cliente no dejó un comentario.Julio P.
I am a regular and always happy w the service I recievesylvia S.
El cliente no dejó un comentario.MARY BETH S.
Staff have no idea how to work with the new system. My credit card was scanned 3 times. The GM had to help. I explained 3 times that my last U-Haul rental was empty. He assured me that it had 1/2 a tank of gas. I get the keys after he drove past me in the parking lot to the opposite side. It barely has more than 1/4 tank of gas. So I have to go back in and they blamed the previous customer. Granted, he just drove the truck past me and didn't bother to look at it. Upon returning, I waited outside in the returns area. No one was there so I went inside with my keys and he said I needed to go back outside and he would check me in. The level of disorganization and complete uselessness of the folks at this U-Haul location will make me always chose a different company for my moving needs in the future.Jason P.
El cliente no dejó un comentario.Jose V.
Very smooth drop offRob G.
El cliente no dejó un comentario.Connor B.
There was a leak in the roof and a lot of my stuff was water damage.Evelyn T. | Overall Experience
El cliente no dejó un comentario.Elvin M.
El cliente no dejó un comentario.Archie D.
El cliente no dejó un comentario.STEPHANIE ANN H.
Good customer serviceJESUS S.
El cliente no dejó un comentario.Veronica M. | First Impressions
El cliente no dejó un comentario.Angelica E.
El cliente no dejó un comentario.Tony L. | Overall Experience
El cliente no dejó un comentario.Pedro D.
Awesome. Just one word.James B.
Good customer serviceJESUS S.
Staff is always friendly and helpful. Perfect experience.John D.
It is very unfortunate that every time we pickup the rental truck it has less than a quarter of a tank of gas in it. Wish we could get a vehicle with more gas so we can complete what is needed here in town before we refill it to where it was.Larry D.
They were rude and not very helpfulMartin C.
El cliente no dejó un comentario.Jose O.
El cliente no dejó un comentario.Elizabeth R.
Best uhaul experience we've ever had Great serviceDonald C.
El cliente no dejó un comentario.Hector F.
El cliente no dejó un comentario.RICARDO J.
I wasn't given my reservation for my truck and wasn't given the $50 reservation guarantee. They said they weren't participating in that. I ended up spending more money on gas for a bigger truck I did not want.Jennifer Y.
El cliente no dejó un comentario.Charles T.
Great Customer Service.Sergio H.
Usually I do make comments, if I find issues in a product or service. All the employees were courteous and professional, equipment was excellent and not expensive, in my opinion this is what people need and look for. AwesomeROBERT S.
El cliente no dejó un comentario.Victor H. | Overall Experience
El cliente no dejó un comentario.Alyea J. | First Impressions
El cliente no dejó un comentario.Nicholas P. | First Impressions
Great Great staffJUAN C. | First Impressions
El cliente no dejó un comentario.KYEONGJIN S. | Overall Experience
El cliente no dejó un comentario.Tony L. | First Impressions
The staff was a delight to deal with.Evelyn T. | First Impressions
The stuff did a great job when I had to upgrade to a bit bigger unit.Alonso B. | Online Move In
El cliente no dejó un comentario.ALONSO B. | Overall Experience
El cliente no dejó un comentario.Tiffany l. | Overall Experience
It was easy to get a storage on the first floor and the size. I didn't have to wait at all.Patricia Z. | First Impressions
Thank y'all very much for everything. Y'all made it easy for me to rent a truck on two different dates and even when I made a mistake on a rental date I made online. Everybody I dealt with was/is super friendly, not one of y'alls staff wasnt friendly. I appreciate everything.Oscar R. | Overall Experience
Just the price other than that very good experienceChristopher I. | Overall Experience
El cliente no dejó un comentario.GREGORY S. | Overall Experience
in and out quick with a storage unitDWIGHT B. | First Impressions
El cliente no dejó un comentario.ARTURO G. | First Impressions
El cliente no dejó un comentario.SANDRA M. | First Impressions
The only complaint I have is there wasn't a 10' x 10' available, so I took a 5' x 10'. Now I'm on a waiting list for the larger unit.Steven H. | First Impressions
El cliente no dejó un comentario.William D. | Overall Experience
El cliente no dejó un comentario.James B. | First Impressions
Was able to give me what I need storage was perfectmaria c. | Overall Experience
I can’t wait to move in☺️Jeanette L. | First Impressions
I had the worst time getting my stuff out since the elevator was not working, I called the numbers that are posted and had no answer, I needed my furniture that day, and we ended up using the stairslaura V. | Overall Experience
Leonardo Ruvalcaba was excellent he provided my father and excellent service; was very helpful. I will recommend this organization to all my family and friends especially manager, Leonardo Ruvalcaba.Sergio C. | First Impressions
El cliente no dejó un comentario.Guillermo q. | Overall Experience
El cliente no dejó un comentario.MARIO N. | Overall Experience
Only complaint would be that people often park in the loading zones so that made it challenging a few times to pick up or drop off things. Clean place, friendly staff, good experience all around.Pablo H. | Overall Experience
Thank you for almost 8 years of service. I never worried about my valuables while stored with U-Haul. Thank you!HUGO G. | Overall Experience
I must say I highly recommend U-Haul Moving & Storage At El Paso Airport 8450 Montana Ave Location. Storage facility was always clean, storage carts were always available for use, never an issue with the indoor lighting, Parking for loading and unloading was always available, customer service was always very friendly and courteous. Thank you all so much for a wonderful facility!! One very happy customerMireya L. | Overall Experience
El cliente no dejó un comentario.Benjamin H. | Overall Experience
Awesome staff! Easy and fast processMarlene Huerta L. | First Impressions
Everyone here was nice. But, they do not honor one way rental free 30 day storage.Aaron J. | First Impressions
Moving away from El Paso is the reason for vacancy. Thanks for keeping my items protected and safe,.SONYA P. | Overall Experience
Thankd guys!Jose M. | Overall Experience
El cliente no dejó un comentario.DAVID L. | First Impressions
El cliente no dejó un comentario.FRANCISCO R. | First Impressions
Leonardo was very pleasant always, I will always recommend this U-Haul to my friends. If I ever need to rent a storage again I would go to the same place. Martha was was one of their employees and she was always very pleasant, kept the place very clean.Maria F. | Overall Experience
El cliente no dejó un comentario.David R. | First Impressions
Service is always great! Anytime I needed help I was assisted in a professional manner.shaianne h. | First Impressions
El cliente no dejó un comentario.Joshua Z. | Overall Experience
The manager, Leonardo, was always helpful and was accessible to when needed. I rate him a 10%. The establishment is always clean and no issues with rodents or bugs. If ever I need to use a storing facility, without a doubt I would use U-Haul on Montana.Veronica M. | Overall Experience
El cliente no dejó un comentario.Thomas O. | First Impressions
El cliente no dejó un comentario.Margie L. | Overall Experience
St. Am very impressed by the helpful employees and Hou friendly and helpful they were. The facility is so clean and well maintained. I will definitely use it again and highly recommend U-Haul.Priscilla C. | First Impressions
Great Uhaul Storage. Well maintained and a pleasant experience.Andrea Michaela S. | Overall Experience
Well managed!Anita Z. | Overall Experience
Excellent staff, always helpful. Have used this place before. Have used truck rental too. Online services difficult to maneuver though. I was able to sign out on friday 10/22 over the phone and my message was not conveyed to staff from employee on board. Move out was actually 1022.Richard B. | Overall Experience
Very expensiveMichael K. | Overall Experience
El cliente no dejó un comentario.Radames S. | First Impressions
Called to cancel 2x, emailed once, and had to go in person to finally cancel. Got charged an extra month as a result.Adrian B. | Overall Experience
El cliente no dejó un comentario.Nathan T. | Overall Experience
I have used the facility a few times, in cases of emergencies or remodels. They are always helpful and friendly.Dolores R. | Overall Experience
Definitely recommend. Price is decent for the services offered.Austin M. | Overall Experience
El cliente no dejó un comentario.Isaac E. | Overall Experience
El cliente no dejó un comentario.andrew v. | Overall Experience
El cliente no dejó un comentario.RICARDO G. | Overall Experience
I alway get good service and help if I don't understandmaria c. | First Impressions
The owner and staff are incredibly helpful and courteous. The facility is very clean.MAE Z. | First Impressions
Light in front of my unit is out. It's dark in front of my unit. I think it's unit 3026. When you walk in, make a left and walk all the way to the end turn right and it is dark.MaryHelen S. | Overall Experience
El cliente no dejó un comentario.Christopher R. | Overall Experience
It's the Best place to have your stuff in storage! ¡Gracias!JOSE T. | Overall Experience
Rick the owner told me I can smoke in the uhaul so I did and when I returned the uhaul I was charged extracarmen s. | Overall Experience
Si uno renta una troca, el storage debe ser de igual capacidad o más grandeMiguel H. | Overall Experience
I Loved it ... ThanksMaria A. | Overall Experience
I was just telling my daughter that this U-Haul location is the best run location I've ever dealt with, and I've dealt with a few! Leo and his staff are always very nice and helpful, and completely professional. Every position is filled with knowledgeable, helpful personnel. Leo could teach other stores a thing or two!Fran R. | Overall Experience
El cliente no dejó un comentario.MEDARDO B. | Overall Experience
En el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.Miguel H. | First Impressions
El cliente no dejó un comentario.Velma A. | Overall Experience
El cliente no dejó un comentario.The Gideons I. | Overall Experience
If the storage facility was open 24 hours that would be great.alejandro g. | Overall Experience
NingunoHerve G. | First Impressions
El cliente no dejó un comentario.Vanessa S. | First Impressions
El cliente no dejó un comentario.Yvette s. | First Impressions
El cliente no dejó un comentario.Angelical S. | First Impressions
Staff was fantastic, super helpful.Daniel U. | First Impressions
El cliente no dejó un comentario.Cesar R. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.TYRIKJALIL B. | Overall Experience
Staff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experienceDELILAH Y. | Overall Experience
So far we have had a very good experience.Reynaldo L. | First Impressions
It’s good to know you can feel safe regardless of the time you go .Emily S. | Overall Experience
Absolutely great experience staff did everything they could to help my situationDELILAH Y. | First Impressions
Great serviceGloria T. | Overall Experience
El cliente no dejó un comentario.TYRIKJALIL B. | First Impressions
El cliente no dejó un comentario.Jeremy P. | Overall Experience
El cliente no dejó un comentario.Byron L. | Overall Experience
El cliente no dejó un comentario.Geoffrey G. | Overall Experience
El cliente no dejó un comentario.Anthony P. | First Impressions
El cliente no dejó un comentario.CHARLES S. | Overall Experience
El cliente no dejó un comentario.Douglas P. | Overall Experience
Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!andrew v. | First Impressions
SatisfiedGloria T. | First Impressions
What an amazing people and facility.cesar e. | Overall Experience
El cliente no dejó un comentario.MaryHelen S. | First Impressions
El cliente no dejó un comentario.rosemary a. | Overall Experience
El cliente no dejó un comentario.GEOFREDO C. | First Impressions
El cliente no dejó un comentario.Carol E. | Overall Experience