El cliente no dejó un comentario.JUAN J.
Customer Reviews for U-Haul Moving & Storage at Ed Carey
Harlingen, TX 78550
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great bunch of guys working there!Randy B. | Overall Experience
El cliente no dejó un comentario.Gabriel R.
The place was updated, very nice, clean and the staff even helped me find someone to help me unload my trailer! Awesome JACQUELINE U.
El cliente no dejó un comentario.Corinne W.
Only problem was pod pick up. Got it resolved but good way too long.elranor D.
El cliente no dejó un comentario.Gunther T.
El cliente no dejó un comentario.Edgar M.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.MAria T.
Staff very friendly and professionalREBECCA Z.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.adan G.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.Ildefonso V.
El cliente no dejó un comentario.roaul W.
Servicio al clienteCarmen D.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.steve S.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.Samuel P.
Simply, nothing. From my first inquiry to departure, the service was excellent. My vehicle needed wiring and it was done in a most timely fashion. Pickup not only met an earlier hookup time but was thorough and reassuring. All my specific concerns including accidents or repairs were addressed and highlighted on my contract for my convenience. Throughout the trip, my frequent and routine scanning of my mirrors brought my eyes to the wagon wheel logo in the front centre of the trailer which said "safest" and "finest". No doubt in my mind.Keith E.
Everything was very professional.Leroy U.
El cliente no dejó un comentario.sylvia G.
El cliente no dejó un comentario.Linda D. | Overall Experience
El cliente no dejó un comentario.Carrie F. | Overall Experience
El cliente no dejó un comentario.Alvaro J.
El cliente no dejó un comentario.Michael D.
Y'all are doing great keep up the good work.Rene E.
El cliente no dejó un comentario.Ronnie C.
El cliente no dejó un comentario.Jesus B.
El cliente no dejó un comentario.Saul A.
El cliente no dejó un comentario.Yolanteâ€™Eloblanc B.
Excellent experience at this location.Mark B.
Continue doing a great job with the equipment and provide a friendly service to the customersSilvano E.
The counter man was rude., the night I made the reservations I gav them all the credit card information. The person I spoke to said the they would not charge until I took Truck back. Today when I picked up truck I went to RR, they asked for my daughter's credit card so they could charge. They why ask me for Inf. & then charge he card. Why did he not wait for me as everything was in my name. They should not hav done this. Again man was very rude. I will not rent from u again or recommend UhaulANGELITA F B.
Nice guys. Quick and accommodating. My go to place when I need to rent stuff. Above all other Uhauls.Victor H.
Nothing, everything went well.Joseph G.
El cliente no dejó un comentario.DANIEL C.
Great customer service. They hook trailer when renting and unhook trailer upon return.Rebecca A.
El cliente no dejó un comentario.Shawn S.
Very helpful made sure everything was set right and working as well as showed us where are unit was by walking us to it Joseph was extremely friendly and helpfulLAURA M. | First Impressions
The only negative comment I have to say is that when I was in storage 1303 I had some leather sofas in there and one of the seat cushions had a water stain on the leather. My only guess is that it came from the roof above or a sprinkler line that runs above the unit. I couldn't tell if the sprinkler line above the unit might have had a leak that caused the stain on my leather sofa.Eliseo D. | Overall Experience
El cliente no dejó un comentario.richard c. | First Impressions
El cliente no dejó un comentario.Jesus M.
All were very nice to me as a customer.......LARRY J.
El cliente no dejó un comentario.JENNIFER F.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.MICHAELALAN W.
Under staffedJORGE C.
El cliente no dejó un comentario.Patricia V.
El cliente no dejó un comentario.Veronica V. | First Impressions
Very clean and staff was very helpful.Jacob R. | First Impressions
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Eriselda V. | First Impressions
El cliente no dejó un comentario.Thomas S. | Overall Experience
El cliente no dejó un comentario.STEPHANIE G.
El cliente no dejó un comentario.Gretchen B.
El cliente no dejó un comentario.Juan H. | Overall Experience
Quick serviceCHRISTOPHER G.
El cliente no dejó un comentario.LUIS G.
Great and friendly staffABRAHAM R. | Overall Experience
El cliente no dejó un comentario.NORMA G.
El cliente no dejó un comentario.BOBBY H.
Was promised things that I relied on and did not come through. Resulting in a charge i was told would not happen. I am a retiree that cannot afford extra charges!!Carol H.
El cliente no dejó un comentario.ALEJANDRO H.
Very professional and great customer serviceABRAHAM R.
Antonio was great, both for the pickup and drop off. He explained everything very thoroughly. Very satisfied.GREGORIO M.
El cliente no dejó un comentario.JUAN S.
El cliente no dejó un comentario.Doris P. | Online Move In
El cliente no dejó un comentario.LUIS T.
El cliente no dejó un comentario.John G. | First Impressions
El cliente no dejó un comentario.ELIAS G.
Straps were road worn and too short to connect to ratchets. I had to use my own straps to secure vehicle to trailer. Ratchet's were rusty, and hard to operate until I sprayed them with WD 40.ROBERT G.
El cliente no dejó un comentario.VICTOR HUGO G.
El cliente no dejó un comentario.kathy d. | Overall Experience
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.JOSE C.
Outstanding customer service! Really value you as a patron and exceed standards. Highly recommend!stephen s. | Overall Experience
El cliente no dejó un comentario.ANSELMO G.
need better costumer serviceORALIA D.
El cliente no dejó un comentario.JERALD W. | First Impressions
Fill the gas tank. Don't play games with the customers having to figure out how much fuel was used. Not all customers are going to lie about their use of the vehicle.JUAN G.
El cliente no dejó un comentario.Stephan C.
Excellent customer service at Harlingen Ed Carrey location. The guys working there Sunday afternoon were extremely knowledgeable and helpful .DAVID D.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Jaun V.
El cliente no dejó un comentario.KAZIMIERZ B.
El cliente no dejó un comentario.JAVIER P.
he was rudeJaime G.
El cliente no dejó un comentario.Raymond R. | Overall Experience
From pick up in McAllen to Salt Lake City, the system was flawless. We were alerted before every movement and every incremental bill/payment. The pickup persons went out of the way to meet our needs. Making changes after SLC arrival was a nightmare, but things eventually worked out because of an unusually kind schedule-er and delivery person.Harold W.
El cliente no dejó un comentario.Francisco M.
El cliente no dejó un comentario.Juanita S. | First Impressions
El cliente no dejó un comentario.Gene P. | Overall Experience
El cliente no dejó un comentario.MARLENE Q.
Excellent service will definitely recommend to family and friends thank you!!jane a. | Overall Experience
Prompt,, courteous and very professional.RICARDO I.
El cliente no dejó un comentario.robert J.
El cliente no dejó un comentario.JOSE LUIS M. | Overall Experience
The only issue I had was the truck I ordered was not at the place for pick up. Turns out that place no longer does business with u-haul. After making calls I was compensated by getting a larger vehicle for the price of the smaller as me was very satisfiedEFRAIN M. | First Impressions
El cliente no dejó un comentario.Dianne B. | Overall Experience
Great service, friendly staff, would highly recommend this location for your U-haul needs.Mark M.
Explain the importance of locking the chains to your vehicle or a hitch lock because we had our uhaul literally taken off our truck and stolen. My son just graduated college and was moving to Oregon to start his adult life and had everything in that uhaul, over 25k worth, most importantly his college diploma, birth certificate, social, items he had since he was a child that meant more to him than anything things that are irreplaceable.. I wish I would have been advised of need to place a lock on the chains not just the door, we could have avoided this tragedy.. my baby got to his destination with only the clothes on his back, not even a blanket or bed .. it broke my heart !Cinndy P.
El cliente no dejó un comentario.Arturo R. | First Impressions
El cliente no dejó un comentario.Jonathon V.
Antonio, I think his name was, took care of everything and did an amazing job. Gracias Richard M.
A/C was never cold enough. It only got cold when I stopped. Not good when you just finish moving stuff and you want to cool down on ride back.JESSIE R.
Poor customer service from the pickup location. Picked up the dolly and got home, only to find out the left blinker was not working. Called the pickup location to see if I could bring back and switch dollies. I was told that I needed to contact U-Haul help center. Waited for 1 hour to be told that it would be 90 minutes for the repair person would be there. Help center and repair person were very nice and helpful. I was informed by the help center that they should have taken the trailer back and given me a different one. Not happy with the pickup location as they caused by depart time delayed by four hours.ROGER S.
El cliente no dejó un comentario.AMY M.
El cliente no dejó un comentario.Brandon B. | Overall Experience
Sunday 5 pm hour was not accessible and created a big inconvenience for a lady driving a large truck and trailer .MONICA E. | Overall Experience
El cliente no dejó un comentario.RONALD F.
Allow a late check-in instead of charging for another dayJEANA L.
Nothing. Customer service was great, friendly, offered a water! Great experience.RONALD R.
I specifically told the location where i picked up the uhaul i would keep it for 2 extra days. The drop of location continued to call me to see why i hadn't returned it. When i did return it, i was 3 mins shy of closing time (7pm EST) the gentleman had already closed up shop and refused to help me. Told me to do it online and follow the steps. But regardless i was already charged another day even though i got there before closing time. And they charged 2 extra days for a tow dolly when i dropped it off the very next day i got it. Horrible customer service.THERESA R.
While the box did not arrive to us in Pharr, TX during the two hour window for drop-off, the delivery driver made up for it leaps and bounds. His name is William and he's the only driver in the Valley. He is an amazing human and was super helpful. Honestly, U-Haul has been really great to work with throughout this process. I received several confirmation calls once the U-Box order was placed which was helpful and lessened my fear that the box wouldn't show up or the order would somehow get lost. Again, William out of Harlingen is a keeper. Very kind and respectful, the man deserves a raise like big time!Kim R.
Muy buen servicio y muy amable el personal.Felipe P. | Overall Experience
El cliente no dejó un comentario.GLENN S.
Horrible SERVICE FROM THE STORE MANAGER!!! IM NEVER GOING TO RENT AGAIN..Ricardo G.
El cliente no dejó un comentario.Bradley D.
One of the customer service reps thought they explained something to me but when dealing with this same agent I discovered that I hadn't been told the information. The agent hot a little defensive and said that they had told me at an earlier visit. What I noted, that might have led to me not understand or hear what supposedly had been told me was this: the agent was soft-spoken, spoke fast, like reciting a memorized script and was wearing a mask and stood behind a large plastic screen. The 4 x8 enclosed trailer was older and had rusty areas and hinges, locking bolt and other areas of rust.PRISCILLA T.
El cliente no dejó un comentario.Edgar G.
Awesome place to go to ! I give this a five starHector A.
for 3 years I always had a great experiencebobby f. | Overall Experience
Extraordinario servicio al clienteJo Ann B. | Overall Experience
Thanks for the lock :)Valerie G. | Online Move In
It was hot frustrating day and the staff made it fun safe and refreshing for me n my kids. Nice cleaning lady and very professional front man very helpful.Jo Ann B. | First Impressions
El cliente no dejó un comentario.Larri L. | First Impressions
El cliente no dejó un comentario.ROSE O. | Overall Experience
El cliente no dejó un comentario.Felipe P. | First Impressions
The staff at both facilities were so helpful, it was great customer service. I am very pleased with the way I was treated.rudy l. | First Impressions
Marco was awesomeanna c. | First Impressions
El cliente no dejó un comentario.ROSE O. | First Impressions
Very helpful, knowledgeable ,cleanJUAN G. | First Impressions
They were very accommodating and friendly. They took the time to answer questions and explain their services.Antonia A. | First Impressions
horrible location rude and unprofessional. Employees are allowed to curse at customers and laugh in there face while having a serious matter (MARK) he also had his child around the whole time jumping around and playing while working. You can check cameras for that as well!yadira d. | First Impressions
Very friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!jane a. | First Impressions
These guys were the best!BRANDON W. | Overall Experience
El cliente no dejó un comentario.kristy c. | Overall Experience
El cliente no dejó un comentario.Rich V. | Overall Experience
Everything was great except the initial application for the storage unit. "Give the name of someone we can contact." Then, "Now we need the name of someone we can't contact." This was both difficult and puzzling.Philip T. | Overall Experience
The only complaint I have is when I got a call from Uhaul the rep's tone was as if he were very upset with me. It was loud and angered. CS calls need to be taught.Noelia D. | Overall Experience
El cliente no dejó un comentario.STEVEN T. | Overall Experience
El cliente no dejó un comentario.Paccer S. | Overall Experience
Very nice,convinent and clean 👍👍MANUEL G. | Overall Experience
I always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!Susan W. | Overall Experience
El cliente no dejó un comentario.Sonia C. | Overall Experience
The man who waited on us was very helpful, polite, and experienced. Great employee.Christine A. | First Impressions
answering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.clarisa l. | Overall Experience
El cliente no dejó un comentario.David A. | Overall Experience
great service I will be choosing U-Haul again. the guy at the Ed carey branch is such a nice guy. thank youDAVID H. | Overall Experience
I WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.Edith R. | Overall Experience
El cliente no dejó un comentario.crystal g. | Overall Experience
Always a pleasant help when I need to move & store...thank you UhaulMarta T. | Overall Experience
El cliente no dejó un comentario.bryan k. | Overall Experience
U-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.Cecil W. | First Impressions
El cliente no dejó un comentario.Steven K. | Overall Experience
Thank you for being available when we needed you!Yolanda B. | Overall Experience
Due to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A $1,000 fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus. It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.Maria E. | Overall Experience
the manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!Jason Q. | First Impressions
Still have truck but great experience so far.Carrie F. | First Impressions
Good customer service, always clean and well lit. Gracias.Norma S. | Overall Experience
Check in and out was easy.Clean and well lit.I had little interaction with staff. Secure and safe place to store.Jacky I. | Overall Experience
The particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.Michael O. | Overall Experience
El cliente no dejó un comentario.Georgina G. | Overall Experience
El cliente no dejó un comentario.allen r. | Overall Experience
Well run and very professional.James D. | Overall Experience
LimpiolDaniel D. | Overall Experience
It worked just fine for me no problems at all.blake m. | Overall Experience
Storage facility is clean and secure.GABRIEL D. | Overall Experience
Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.raoul p. | Overall Experience
Great customer service from the representativesMike F. | First Impressions
Very good overall experienceGERARDO V. | Overall Experience
The representative was very helpful and respectful. I got exactly what I needed. GraciasAngela V. | First Impressions
Juan was very helpful and took time to explain everything. I would recommend this storage facility.Crystal L. | First Impressions
Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.blake m. | First Impressions
Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.Juan M. | Overall Experience
Awesome team.Roberto G C. | First Impressions
Staff is super friendly. Very helpful.Amanda B. | Overall Experience
My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.Travis M. | Overall Experience
Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.Jose C. | First Impressions
Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.Thomas S. | First Impressions
Great Service!DAVID B. | Overall Experience
very helpful both in san antonio and HarlingenVincent M. | Reservación
Fue un placer hacer negocio con ustedes. Todo excelente!LUCIA J. | Overall Experience
Servicios adicionales en esta ubicación
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