Customer Reviews for U-Haul Moving & Storage at Eastlake

Clasificación:

5.0

Clean truck and clean storage facility

Clasificación:

5.0

Mark was very helpful, treated me very well.

Clasificación:

5.0

The service representative was excellent and handled an angry client before me very skillfully and made the client happy in the end. Give him a raise.

Clasificación:

5.0

The Service person was very gracious.

Clasificación:

5.0

The U-Haul app for pickup and drop off was amazing. I did interact with an employee one time to get the keys, very friendly experience. Overall great. This was my 4th time using the U-Haul van. It's my favorite for moving small loads. Price per mile is same as the truck with bed but I love the fact it's covered storage in the back.

Clasificación:

5.0

Excellent customer service.

Clasificación:

3.0

I receive the truck with less 1/2 gas and Need pay for out more than 3/4. Really bad attention the front desk guy don't answer questions fine and don't explaine nothing. I never coming back to this location

Clasificación:

5.0

Safe, secure and great customer service. Thank you for all your years servicing us.

Clasificación:

5.0

Staff and facility are above and beyond great.

Clasificación:

5.0

Access to the unit was very easy. The unit was in excellent condition. The office staff was very courteous and helpful. Thanks to all involved.

Clasificación:

5.0

Operated from this location for 5 years. I was treated like family. I will have future temp storage requirements and look forward to working from this location once more. Great UHAL team...always concerned and caring.

Clasificación:

5.0

I've used this facility for 10 years and have always been pleased with the service. Great place!

Clasificación:

5.0

The personnel at the Eastlake location were professional and courteous, and the property was well maintained and secure. We will definitely recommend this location for our friends with storage needs!

Clasificación:

5.0

Loved the unit and the quiet area outside and in and how easy it was for me to get in and out of. Many thanks for helping me with a smooth and easy transition.

Clasificación:

5.0

Thank you Jon for the great customer service!!

Clasificación:

5.0

The staff was very helpful in helping two elderly people with our first experience withsdelf storage.

Clasificación:

4.0

HNY 2021

Clasificación:

5.0

Gracias

Clasificación:

3.0

Too many hidden charges. Advertise $29 per day rental. After one day, the bill is $78?? Will look elsewhere. Got a better deal in the past from Ryder. Not worth it to trick customers and lose future business.

Clasificación:

5.0

Great experience..clean..nice people..peaceful...easy access

Clasificación:

5.0

I want to highly recommend your employee, Keegan. He is super organized, efficient and knows how to maje everything go smoothly and easy. I very much appreciate the great customer service and customer care I received from Keegan at your facility . It came at a time when needed. Thank you! Jeanne Benson

Clasificación:

5.0

Kegan is an asset to your company. Rarely you encounter such professionalism and dedication. Congrats!

Clasificación:

5.0

Very easy rental process as I had a previous experience / account with U-haul rental and storage

Clasificación:

5.0

Staff was awsome! Very friendly. Took the hassle out of moving and just made the overall process simple. I reccomend this place to anyone. Dont worry about other stores just go to this one ;)

Clasificación:

5.0

Opening before 9 AM on Sunday. On moving day I want to get started. I don't want to wait until 9 AM just to get my truck. I am an early bird. That is just me.

Clasificación:

5.0

The staff was especially helpful at all times.

Clasificación:

1.0

Got charge for fuel even though I brought the truck back with more fuel and the correct mileage was not calculated for my trip.

Clasificación:

5.0

John, the Manager is wonderful!! He's always on top of everything and goes above and beyond for us as well. He's the glue that definitely keeps the place together!!

Clasificación:

5.0

John and his staff were always helpful and friendly.

Clasificación:

5.0

Quick and polite.

Clasificación:

4.0

A higher stepstool would be helpful to better access the back of the upper small storage units in the climate controlled building.

Clasificación:

5.0

Customer service was impeccable. Easy process throughout

Clasificación:

5.0

Love, love, love this company/facility. The customer service is outstanding!

Clasificación:

5.0

Staff was friendly, helpful. Overall a great experience.

Clasificación:

5.0

Despite his injured foot, Keegan was most helpful in accessing the storage unit and returning our rented truck. The facility is very nice and well maintained.

Clasificación:

1.0

I had a horrible experience picking up my Uhaul on my phone. Took over 20 minutes and multiple photos of my ID, Passport, Myself, business card, family names/numbers, lease agreement, and work Info and they still didn't approve me right away and had me call them. After 30 minutes of waiting and giving them everything they asked for, I finally get on the phone with someone and they tell me I owe Uhual money from 2016.... excuse me? The person helping me thought this was really strange as well because it says I owed money for a dolly and a truck, I literally had ZERO clue what they were talking about. How could I possibly have rented a truck without paying? From what I understand it is impossible. At this point it's night time and I have someone waiting for me to pick up a piece of furniture and I had no choice but to pay $75 for God knows what. But wait... it gets even better... after I attempt to pay there's an issue and my payment isn't going through.... again that's IMPOSSIBLE because I have well over $20k in this account And I use it daily. After 10min and trying it again it finally goes through....but wait.... I have to do the ENTIRE PROCESS of picking up my truck all over again. Now I'm an hour in and it's dark out and I have to pray that they won't make my life hell and ask for my entire life's story for this damn truck. Thank God it wasn't too bad and I got the truck. My entire night was ruined because they couldn't just tell me from the beginning that the problem was a mysterious “promise to pay note” (literally what it is supposedly called that I was responsible for, which is completely false) and wasted 30-40 min of my time outside uhaul. I will never rent another uhaul, I'll stick to Homedepot as I usually do.

Clasificación:

5.0

I would definitely rent space again here when the need arises.

Clasificación:

5.0

Keegan is always so nice and helpful! He is just an exceptional human and he deserves whatever you can give him!

Clasificación:

5.0

The van is a great size and easy to handle. My only complaint is that the side door was dented and was not operational, so everything needed to be loaded and unloaded through the rear doors. Overall, it came with a full tank of gas and was very clean. I would rent from this location again.

Clasificación:

5.0

It was a good experience. The truck worked exactly for moving our 4 recliners.

Clasificación:

5.0

Served our needs, clean, pleasant staffing, very helpful!

Clasificación:

5.0

Excellent customer service!!! Thank you!

Clasificación:

4.0

Only problem I had was the large roaches/palmetto bugs that was there every time I came to check on my stuff. And now the ones that I have moved into my new home from there. But I guess that is the chance you take at a public storage facility.

Clasificación:

5.0

Though it was short rental between shops , it was a Great experience 👍 I highly recommend these locations for any storage needs .

Clasificación:

5.0

Had a great experience despite a funny hiccup at the beginning but it all worked out and had the employees at the Oldsmar location were nice and super helpful. John is a great employee and super easy to work with and really made a lasting impact with my rental. I will definitely recommend this location to a friend and use them for future occasions. Thanks for everything you guys do!

Clasificación:

5.0

Keegan was very helpful, prompt, and polite.

Clasificación:

5.0

It was a great experience. I will recommend to all I know who are moving to use the U-Haul box system.

Clasificación:

5.0

John is friendly and helpful. Facility is clean and well maintained.

Clasificación:

5.0

Te service was excellent. Nothing needs to change. Thank you for all your help, communication, and ease with renting.

Clasificación:

5.0

The entire facility was well laid out, lit and secure and the buildings were well maintained and clean. Never did I see in my climate controlled unit any insects or signs of rodents. My belongings were in the exact same condition after 16 months of storage. I highly recommend this storage facility.

Clasificación:

5.0

A little hiccup with the rental but my service tech immediately rectified it.

Clasificación:

5.0

The staff at the facility were awesome! Even in the pouring rain they didn't hesitate to go out and show me around. Excellent customer service skills 

Clasificación:

5.0

Rental was flawless thanks to Keegan

Clasificación:

5.0

all is well, they always treat me right

Clasificación:

5.0

I feel after having the storage for over four years I'm leaving a family. The personnel were always so accomadating and helpful to me. The unit was always kept clean clear and safe. I will use it in the future if needed.

Clasificación:

5.0

Employee onsite was very professional and helpful

Clasificación:

5.0

Keagan was awesome, and the equipment was ready before I got there. In and out (pick up/drop off) within 5 or so mins. Don't think it could have gotten any better than that!

Clasificación:

1.0

You all charged me a full month of rent just because I was under auto pay. You penalize your customers who guarantee your money up front by choosing auto pay. You refused to credit me back. I understand paying for services, but you rip customers off by saying you can't prorate or credit them back a refund all because they were under auto pay. 8 days worth of renting a storage unit, but I suffer paying a full month rent. Way to treat your customers this way during rough times with finances all because of the Corona virus!!

Clasificación:

5.0

Utilized this location for both truck rental and storage. The owner and every one of the staff members was always helpful and friendly.

Clasificación:

5.0

Very convenient and easy to reserve. Professional and courteous - a very pleasant and stress-free experience to rent from this business.

Clasificación:

5.0

This is the 2nd time I rented at this location. The staff are courteous and professional and got me in and out quickly.

Clasificación:

5.0

I appreciated the help Loading and unloading the heavy appliance dolly.

Clasificación:

5.0

Keenan is one of the nicest people I have dealt with, in any customer service experience. He made sure everything was smoothly taken care of. I felt like I got VIP treatment, but I would expect he is equally professional with each and every customer. I would definitely use this Uhaul location, again, and recommend it.

Clasificación:

5.0

Both the agent that checked me in and out were extremely kind and helpful!

Clasificación:

5.0

Keegan was extremely helpful and answered all my questions. I will definitely use this location just because of Keegan! Please advise his manager Scott what a great employee he has. ¡Gracias!

Clasificación:

5.0

I liked u haul storage location very convenient and very secure. The staff is very professorial and very friendly. I would recommend u haul very highly .

Clasificación:

5.0

I just love, love, love doing business with you! This is my second time renting a storage unit through the EastLake UHaul and the friendliness, knowledge, flexibility, and courtesy is outstanding.

Clasificación:

5.0

Very friendly and answered all of our questions.

Clasificación:

5.0

Very easy to rent! I will use this place again for my next moving needs!

Clasificación:

5.0

This facility and staff were first class. They were always available for customer requests and provided excellent security for your valuables and storage needs. I highly recommend this uhaul facility.

Clasificación:

4.0

Richard at Shelby Tire and Auto was super helpful and pleasant. It was a pleasure doing business with him.

Clasificación:

5.0

Friendly and very quick service.

Clasificación:

5.0

We just moved out after almost 15 years! Great experience! Thank you!

Clasificación:

5.0

Clean and safe storage with friendly and attentive staff. This is my third time using this facility and I would use it again in the future if the need arises.

Clasificación:

5.0

My second week in a row I rented a cargo van and again, everything went so smooth. Van clean: check, Gas: check, services: check.

Clasificación:

5.0

Very helpful staff. Keegan did a great job assisting us with our needs.

Clasificación:

3.0

People and place was nice but for a outside unit it was a bit pricey.

Clasificación:

5.0

Very Professional and Courteous Staff. Entire facility was always clean and well maintained .We were in our storage unit for ten years.I would highly recommend to anyone.

Clasificación:

5.0

Great experience.

Clasificación:

5.0

Very nice, professional.

Clasificación:

5.0

Very helpful and professional

Clasificación:

5.0

Between a home remodel and two kids moving too & from college, I've rented two storage units and and several trucks from this location. Everyone there has been great - Keegan especially has been exceptionally helpful and pleasant. Highly recommend this location!

Clasificación:

5.0

Great assistance and helpful staff

Clasificación:

5.0

Great help and engagement!

Clasificación:

1.0

The unit I paid for was smaller than dimensions. It was supposed to be 10 x 10...it was 8.5 x 9.5 and there were many rodent droppings in unit. I ended up going somewhere else.

Clasificación:

5.0

The UHAUL team at Curlew Toad location in Oldsmar is the BEST !! They all deserve gold stars!!

Clasificación:

5.0

Check engine light was on. Excessive play in steering.

Clasificación:

5.0

I highly recommend this location. John the property manager is a very kind and understanding person. He made me calm when I was upset.

Clasificación:

5.0

I had a very good experience and I would highly recommend you guys. Keep it up!!

Clasificación:

5.0

Great clean facility, friendly helpful staff! Would definitely recommend!

Clasificación:

3.0

Truck's engine light was on.

Clasificación:

5.0

I can't tell you how great it was to have someone knowledgeable like MK helping me . I haven't moved in 25 years and MK was very patient and explained everything ,.really helpful! Thank YOU!

Clasificación:

5.0

I found this location to be very convenient for my storage need. Plenty of space available the staff was always available for my needs. Compared to other storage facilities this location is superior.

Clasificación:

5.0

Great service

Clasificación:

5.0

Every worker here was phenomenal and kind. Would recommend this office to anyone

Clasificación:

5.0

Everything met our needs.

Clasificación:

5.0

The staff are very helpful and the facility is clean and well maintained. I highly recommend this place and have used it myself more than once.

Clasificación:

5.0

Super clean, even the restrooms are spotless. Excellent service, great attitude. Can't say enough good things about the owner and this location. Should be the model for U-Haul facilities.

Clasificación:

5.0

The help was excellent and the facilities met our short term storage needs.

Clasificación:

5.0

Personable, knowledgeable and helpful!!

Clasificación:

5.0

..

Clasificación:

2.0

The area is sloped and it makes it very difficult to wheel items into the building. Also it makes the cart slide down hill if it is not positioned just perfectly. Also there is no stool to reach high.

Clasificación:

5.0

Your greatest asset at this facility is your staff. Mr John Sargent and Kiegan always went beyond to make sure my family and I were accommodated. Thanks be to them. Ritchie Henely

Clasificación:

5.0

Excellent service and staff

Clasificación:

5.0

Thank you all for running a great uhaul location

Clasificación:

5.0

In the past month I've rented trucks twice and a storage unit (back-to-college time!). Staff has been great & the facility is well maintained. Solid recommendation.

Clasificación:

5.0

The staff was awesome n hopeful

Clasificación:

5.0

The gentleman that helped me was very helpful and pleasent. The faculty was clean

Clasificación:

5.0

Service staff was extremely helpful and courteous. Storage unit, accessibility, and removal process was very easily navigated.

Clasificación:

5.0

super

Clasificación:

5.0

The UHaul worker was very helpful and informative. Highly recommend this facility.

Clasificación:

5.0

Everyone was so helpful, courteous and professional. I will highly recommend your services to my friends and family !

Clasificación:

5.0

Wonderful services, wonderful people.... 5 stars!!

Clasificación:

5.0

Kegan was fantastic! He is an asset to your business!!!!

Clasificación:

5.0

They were amazing. I would recommend them to friends and family.

Clasificación:

5.0

Thank you for your excellent customer experience. You all made me feel like family!!

Clasificación:

5.0

Thank you for all your help.

Clasificación:

5.0

Great Service, she was very professional and Courteous.. definitely would recommend this location.

Clasificación:

5.0

Extremely kind and helpful.

Clasificación:

4.0

I've been in this location for 6 year's now. Slways felt safe when I'm there, any concern with the unit was resolve.

Clasificación:

5.0

Very helpful employees

Clasificación:

5.0

Everyone was very kind and polite!

Clasificación:

5.0

Excellent place for storage

Clasificación:

5.0

Very helpful!

Clasificación:

5.0

Great service. Will definitely use again in the future.

Clasificación:

5.0

The employee was very helpful and explained everything very well..She was well organized and knew what she was doing. It was a very pleasant experience.

Clasificación:

5.0

Nice place...

Clasificación:

5.0

I would definitely use this storage facility again

Clasificación:

5.0

The best U-HAUL team ,Thanks to Keegan,Carrie ,John and MJ .

Clasificación:

5.0

Gracias

Clasificación:

5.0

Great facility and staff!

Clasificación:

5.0

I received excellent service for over 18 years at this facility and appreciate the great people over the years who managed and served at this location.

Clasificación:

5.0

This is a top notch storage center.The owners & their team are excellent.It's extremely clean & well run. Keegan works with clients & is an asset to the company. It was a pleasure working with him. DT

Clasificación:

5.0

MJ was very nice, helpful, informative and assisted me in getting the space I needed.

Clasificación:

5.0

I found the staff at this location very professional and attentive to my needs. And the location is very convenient from where I live. Gracias

Clasificación:

5.0

Friendly knowledeable staff .would rent here again

Clasificación:

5.0

I was suppose to be moving into a house and unfortunately the deal fell through so I will need the storage unit longer than expected. Everyone has been so nice to help me as much as they can.

Clasificación:

5.0

Easy access, GREAT staff. I highly recommend!

Clasificación:

5.0

Great customer service helpful friendly staff

Clasificación:

4.0

John and Keegan go above and beyond. My advice to the team, check the storage rooms for debris and insects. Excellent experience over all, thank you and keep up the good work!

Clasificación:

5.0

Our sales women was very knowledgeable and professional.

Clasificación:

5.0

John was extremely helpful and courteous. The units were clean and ready for our belongings. I felt safe with the locked gate. I would recommend this facility to friends and family.

Clasificación:

5.0

Excellent customer relations and service !

Clasificación:

5.0

I was very satisfied with uhaul. It was very clean. No funky smells or bugs or water or mold. I was very pleased with the unit. Very well lit n had a light inside as well on a timer

Clasificación:

5.0

MJ was very courteous and helpful with my move into the storage unit. The unit was clean and easily accessible for unloading. MJ noticed I was having trouble walking and offered the golf cart! TY

Clasificación:

4.0

thank you the staff was very helpful

Clasificación:

5.0

Great storage unit!

Clasificación:

5.0

Property manager was super friendly and informative. Made the entire process enjoyable in the stressful time of relocation.

Clasificación:

1.0

Everything was great until the end. In person requesting a cancellation of unit. Was told it was taken care of. Unit cleared out one whole day before. Received a late fee and a new bill. Incompetence!

Clasificación:

5.0

Always available and clean.

Clasificación:

5.0

excellent customer service

Clasificación:

5.0

Great olaxe.

Clasificación:

3.0

Truck worked GREAT! Only problem we were unable to drop our UHAUL truck at the UHAUL storage facility, seems counter productive to have to drive it 3 miles down the road to drop it off.

Clasificación:

4.0

Very friendly, patient staff!

Clasificación:

4.0

...

Clasificación:

5.0

There are 2 young gentlemen that work in the office. They are ALWAYS polite, patient, and professional, which is very rare anymore.

Clasificación:

5.0

The people who managed were very kind and helpful. Have used this location for many years coming and going with the military. Always my first choice, even when I move back and it isn't my closest one

Clasificación:

5.0

Mr Sargeant and the other staff were always helpful when needed,we will return for future needs as they also arranged my out of state truck rental,thanks again.

Clasificación:

5.0

no further comments

Clasificación:

5.0

Kerry could not have been more professional, and accommodating. Highly recommend this location.

Clasificación:

5.0

Manager and staff were professional, helpful and friendly!

Clasificación:

5.0

Everything was always clean. Office staff always helpful and attentive. I will be renting again with them soon.

Clasificación:

1.0

Two of the three climate controlled units I was renting had water penetrate them. Water was found on the floors and the humidity ruined some of the items I was storing.

Clasificación:

5.0

Overall, everything was excellent. Very professional and friendly staff. I found the fact that I didn't have 24/7 access to my unit to be inconvenient. Next time I'll pay for 24/7 (or go elsewhere)

Clasificación:

4.0

Great spot

Clasificación:

5.0

My storage experience has been excellent. The management has been very helpful,kind and accommodating in every way! I am pleased and cannot say enough about the staff and would use them again!

Clasificación:

5.0

Great overall experience, Every step of my move was handled with professionalism and care. Great storage facility and very secure. Friendly staff always willing to help. I will recommend them.

Clasificación:

5.0

Great staff, great place

Clasificación:

5.0

Used this storage facility for more than 15 years and never had a problem.

Clasificación:

5.0

Excellent service.

Clasificación:

5.0

John and his staff went above and beyond to make our rental experience easy and enjoyable. They were personable and professional. We'd recommend this facility in a heartbeat. In fact we already have.

Clasificación:

5.0

Superb customer service; staff is very friendly and accommodating. Unit was very clean, all areas are well lit, and we felt safe at all times. Highly recommended.

Clasificación:

5.0

Employees there are great especially the manager

Clasificación:

5.0

Very friendly and accommodating team/staff.

Clasificación:

5.0

Great facility. Staff very friendly and I always felt safe there.

Clasificación:

5.0

X

Clasificación:

5.0

Everyone goes over and beyond to help you.

Clasificación:

4.0

The Manager, Barbara, was extremely friendly and helpful. Always kept us aware of any changes.

Clasificación:

5.0

Great C. S.

Clasificación:

1.0

The UHaul boxes that we used brought cockroaches into our home. We are now dealing with exterminators to attempt to eradicate them at an expense to us. Disgusting.

Clasificación:

5.0

I reserved a storage unit that was too small. John Sargent went over and beyond to make sure that I secured the right storage unit and followed up to make sure that everything worked out. Anna F.

Clasificación:

4.0

THANK YOU