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REGGIE T. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Eastlake
Testimonials From Recent Customers
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John Sargent is awesome! He takes the time to greet his existing clients and always treats them like new customers! He always makes himself available and is happy to help. I highly recommend John and this U-Haul location.
REGGIE T. | First ImpressionsEverything was perfect, thank you.
Leslaw P. | Overall ExperienceNot only was John, the location manager, but also every other employee I dealt with was very pleasant & helpful with any questions. H I'm glad I chose this location
richard d. | Overall Experienceoverall great experience
Geoffrey S.I have rented from this location several times and it's always a great experience. I'd love a van with map app screen. It was great to listen to Pandora on Bluetooth but having to use my phone for the map app is kind of a drag. Van ran great, good a/c, comfy seat, excellent mirror and window visibility even when loaded fully. Easy to drive, easy to back, liked the new gas door security system. Good value, friendly, professional efficient counter staff.
Myra S.This is the second conditioned unit I've rented. It's been a very good experience. Always clean, and the personnel has always been courteous.
Richard D. | First ImpressionsGreat costumer service,pleasant people .always Willing to help.they went beyond their job .best place ever.
iris y. | First ImpressionsThe interior pictures of the vehicle I rented were very old and showed zero damage when in fact there was. The interior cleanliness was very good but the exterior was extremely dirty.
Christopher S.All great
Cydney S. | Overall ExperienceEverything was good
Ed C.Everyone there was super nice and helpful. Very pleased.
MARILYN O. | First ImpressionsWhen the rental rang up, the total was correct but how it was itemized was very confusing. I rented a van ($19.95) and asked for 200 miles @ $0.69/mi. The itemized breakdown shown on the credit card tablet showed the rental as $89.99 with 100 miles @ $0.49/mi. The total was correct but the rental took longer than expected to complete because of the confusing itemization. This is not the issue of the local U-Haul but if the software provided by corporate. Also, the web site used to gather picture and license information to 4 tries to complete on my iPhone. The page kept crashing.
Brandon W.Colleen was extremely helpful and very friendly!
VICTORIA C. | First ImpressionsNothing. Very Professional Staff.
Herman C.Cost is a little much with no specials to move in but it is convenient.
Jamie L. | Online Move In👍
Istvan B. | First ImpressionsIt's great to have lighting in the units! It would be better if the hallways in the building were lit. They are too dark. Compared to other storage units in the area, the price for the unit size was high. That is why we left.
Chantay V. | Overall ExperienceHours spent trying to correct overcharge from earlier online reservation… even when I called the next day direct to the store trying to get credit for $324.95 overcharge ? rep couldn't do it .. had to call Mgr .. did finally get credit .. but earlier phone rep was a disaster .. she said she hadn't booked a reservation since 2017!!! This local uhaul employee was very nice and did resolve issues but uhaul needs to retrain online customer service reps.. Also this location needs more help on Sundays .. husband said he had to wait even though there was no one ahead of him ..
Cydney S. | Online Move InColleen did a great job!
nathan F.Awesome staff! John is one of the best people I've ever worked with…. This world needs more people like him!
Tobias B. | Overall ExperienceThey had a dolly on truck that had a broken wheel. It was visibly evident that the wheel was split in half. A dolly would have made my day go a lot faster.
Mark C.Very Professional
Herman C.Thank you John for helping me through out the years!!!
KATHERINE L. | Overall ExperienceThis location has excellent customer service and go out of their way to make sure you have everything you need!! I highly recommend John and his staff to assist your moving needs.
Liz L.Everything was perfect. Friendly and helpful staff. Return is simple. Equipment in very good condition. Very happy with experience.
Candy M.My experience was top notch from beginning to end. Mark was absolutely wonderful. He got me set up over the telephone with the size unit I needed and had everything ready for me when I arrived. True customer service with a smile. I would recommend U-Haul at Eastlake to everyone.
Heather P. | First ImpressionsMark was excellent! He set everything up for me over the phone - storage unit rental and truck drop-off. My lock was on my unit and the keys were waiting for me when I arrived. He escorted me to my unit making it super easy to get the 30+ft truck right by my unit door. The whole experience could not have been easier. Thanks again Mark!!!
Heather P.Mr. Sargent was a great representative for your company. I wish there was more people with the customer service like Mr. Sargent. Please extend my thanks to him.
Andy K.Staff was extremely friendly and made the rental Process very easy!
Matthew C.Close to home
joe B.Absolutely 100% will use the services at this location if I ever have storage needs again, everyone was amazing and always around if I needed a hand!
Adam S. | Overall ExperienceThe staff here helped me tremendously, I was blessed to encounter such helpful and good-spirited people who were able to troubleshoot near the end of the day.
CHASE C. | First ImpressionsNada
Herman C.John was excellent in customer service.
Renato G.Mark promptly provided me with superb service over the phone while operating as the only worker on-site. I would highly recommend anyone to work with Mark for their storage or truck needs.
TERRENCE E. | First ImpressionsSignage about the entering and exit protocols and hours of operation throughout the property would be helpful.
Chantay V. | Online Move InThis was the easiest place to book/rent from!! The staff was incredible (Jon Sargent) and incredibly understanding. I wouldn't look for storage anywhere else!! I highly recommend this location/company.
Courtenay O. | Overall ExperienceThank you, service excellent
Joseph L.I keep returning to this location to rent vehicles because they are super nice and helpful!
Laura T.Management is great, very helpful, just got too much money for the unit.
Debbie E. | Overall ExperienceVan was perfect, and far more nicely equipped (cruise control/ power windows/ door locks/ Bluetooth/ remote keyless entry, etc...) than I expected.. Great location, courteous and professional employee (John?).
Jeffrey C.John and Mark were super friendly and our move in the other day was flawless! I'm incredibly relieved and would highly recommend this facility!
Courtenay O. | First ImpressionsCan't think of a thing to change. Great experience. Thank you!
jody B.Took to long to pick up my reservation.
TERRY S.The person who helped us was very friendly and understanding when my mobile checking wasn't working. He was patient with me as the Uhaul server service was slow and app kept disconnecting. It wasn't working on his computer either so maybe it was just the time of day? Either case, I'd rent there again. Good service.
Alex O.It was a pleasure working with John always ready and willing to help. Thank you John.
Patricia H. | Overall ExperienceImprove offers' knowledge of the night person, because it seems he has a lake of knowledge. And also his overall attitude, he was mad just because I came 10 minutes before he close, and actually he blamed me for that
Ahmed T.Nothing..had a great experience! John Sargent was extremely helpful!!
Lisa E.John was very friendly and helpful. The place was so clean and the vehicle. Easy return.
Nancy J.Everything was awesome!!!
Karen C.Mr. John and his staff are AMAZING!!!! Very friendly knowledgeable and helpful with everything. Mr John and I stayed in contact until my move here to Florida he was very helpful, all the way down to the return date he contacted me to make sure that I made it there in time before he left for the day! Thank You So Much For Making My Move Stress Free!
Tasha L. | First ImpressionsJohn goes above & beyond to assure customers needs & concerns are met. Customer service is his priority. I definitely recommend this location to anyone needing moving & storage.
krisane k. | First ImpressionsThe guys working at the service desk were professional and kind. Excellent service that made the move a faster and easier process.
Lucy M.Truck had so many ants in it
Adarius S.The store rep was not customer friendly. I don't expect much but the individual attitude and social skills was not satisfactory. I was also told having the vehicle passed 6:30pm that day. Was not going to be an additional cost. He said he was going to give me till the next morning with no charge. I saw on my statement that I was charged an after hours fee.
Jorge R.Literally paid for a U-Haul from this location with a drop off at the cypress location. I got a notification the following day that my reservation was cancelled. I called and they said they cancelled the one I paid for and gave me a different reservation for one I never completed. The guy that worked their apologized and said he'd reinstate my original booking that they cancelled. When I went to the crypress location to drop off the vehicle I found out that he didn't reinstate my original order for the one I booked it and that I had to return it back to the original location that was 25 miles away from me. This was a major inconvenience and cost me more money on gas and the mileage for absolutely no reason. Would love compensation for the mistake but nobody could help me. Absolutely ridiculous.
Thomas R.Beverly was so nice and helpful! I would 100% rent from this location again because of the customer service.
Sarah H.The women that was in the office was great! She was very friendly and personable! She's a keeper :)
Gary V.John and his crew were fantastic. Always helpful. Always there for any little thing. Well maintained and A/C worked perfectly.
HOWARD S. | Overall ExperienceNothing - thank you!
Stephanie C.The truck was filthy. Appeared that somebody had opened a carbonated drink and it sprayed all over. Everything was sticky inside, cupholders had liquid in them. The backend had not been swept out. Had lots of sand, dirt, dust, inside so I had to put my things on a dirty floor. When I got to the location to load I could not get the back door open. Apparently the dolly had shifted. I had to take it back to a different location and they were able to get the door open for me. No compensation was given for extra time and Mileage, even though the girl told me she was going to compensate me for the extra mileage - didn't happen. I would never use this location again.
wanda S.Friendly
Athanasios B.Tina was super friendly and helpful with the wh9ke process. She went above and beyond thanks so much!
Christen R.John was excellent and helpful in every way.
rodney S.Nothing. Everything was handled very professionally.
Herman C.Faster computer system.
John G.Nothing I think your location and staff were awesome and professional!
kim D.Wonderful and polite personnel. They made sure storage unit was clean and even gave me a bottled water Very nice business ethics all the way around
DENISE S. | First ImpressionsI love John lol
Beverly P. | Overall ExperienceJohn was very helpful and being able to get cold water is amazing, specially in this dreaded heat!
jose z. | First ImpressionsThe staff was friendly and helpful
james L.John was absolutely amazing! We are happy to have our unit with him.
maureen h. | First ImpressionsOwner was great!
Chris S.Great service and help!! Thanks for everything. Also I'd like to mention that Alec helped me out big time along with customer service employees such as Ms Rictor. Storage was great as well and everything was very smooth with Mr Sergent.
Ryan J.Very well run.
Judi N.very satisfied
james G.Nothing. Great service
tracey M.Mr. Mark and Mr. John where very kind and professional.
ALVIN D.N/C
Tanya M. | First ImpressionsThe oldsmar location was amazing. Amazing customer service. The Bangor location is awful! Horrible customer service, the assistant manager is very rude
Mari P.Great service. Customer oriented environment.
Stephen S.This location is top notch. Clean equipment, excellent service, great management.
Adem T.Top Notch, Excellent service and personalized experience by senior management and staff!
Stephen S.Nothing at this time. Great experience. Th
RONALD C.The lady that was working there Saturday the 23rd was awesome. She helped us with a problem with changing our hitch. Totally our fault but she assisted anyway. Very fast and had a great attitude.
Josh B.The young lady who checked us in was very professional and very customer service friendly. She was quick and efficient.
Jacqueline A.Great customer service, great van rental.
JOHN C.Great experience and would recommend anyone that would need something like this. My ubox arrived a week earlier than quoted. ¡Gracias!
Breann U.Very professional and friendly staff. Picking up and returning the truck I rented was quick and easy. I would definitely rent from this location again and recommend to anyone needing a moving truck.
Jody E.Great experience in every way
James W.Customer Service rep was excellent. Smart, quick and efficiently helpful. Enjoyed doing business with this location.
STEPHEN K.Very happy
Giannola D. | Overall ExperienceYour representative, Beverly, is outstanding. She is inarguably the example for customer service excellence.
Aylwyn Y.Pretty expensive for such a small unit but priced about the same as other brands.
Francis F. | Online Move InThe entire process was smooth and easy - no issues whatsoever.
Steven C.Beverly was awesome! She assisted me with what I needed and even followed up like she said she was going to do.
William B. | First ImpressionsEverybody was very friendly & helpful. Beverly who closed my account was super friendly,polite & just has a great attitude. Keep up the great work !! We will definitely come back here !! Thank you !!!
Scott N. | Overall ExperienceAlways a great rental experience!
Laura T.Easy Peasy , secured a unit over the phone and moved in the next day with no hassle
Marjory I. | First ImpressionsExcellent staff!!!
Kimberly F. | Overall ExperienceVery accommodating professionals. Refreshing!
maggie p. | Overall ExperienceCan't think of anything
Shaun M.A little pricey for the size of the unit but, everything is high in Pinellas County. Your Employee (I forgot her name, I'm sorry) was AMAZING! One of the main reasons this was such a great experience!
Bridget W. | Online Move InGreat customer service!
james S.Beverly made getting the space I needed very easy and convenient. She has a wonderful personality and is a valuable asset to your company.
maggie p. | First ImpressionsThe storage facility fit our needs perfectly. Clean and reasonably priced. No problems at all. Thanks so much.
Terri V. | Overall ExperienceGreat service and property is very secure and maintained well. We will be back.
Jean R. | Overall ExperienceThe manager John sargent replies right away. He has helped me at least twice. Office staff is alert and will help you any time. I will use this facility again. You won't be disappointed in this facility. Wanda Niehoff
Wanda N. | Overall ExperienceThank you John. 5 star hospitality!
christian r. | First ImpressionsWell maintained, convenient location easily accessible, well secured.
JOSEPH B. K. | Overall ExperienceBeverly John and mark all very nice
Thomas H. | First ImpressionsAlways helpful and friendly! Go above and beyond to make your moving easier!
Liz L. | First ImpressionsAwesome storage facility. Operators are very nice.
Timothy K. | Overall ExperienceAt a reasonable price (Free for the 1st month) I was given 24 hour access to move in by belongings after 8pm. Awesome, and Thankful.
Roger B. | First ImpressionsThis was one of the best and most efficient storage unit facilities I have ever used. The staff is always professional and courteous. Highly recommend this place for anyone looking to store their belongings safe and secure.
kathryn r. | Overall ExperienceStaff was very friendly and helpful and understanding what I needed
JOHN C. | First ImpressionsJohn was always helpful and friendly. It was a great place to do business with and would do again in the future when needed.
Scott S. | Overall ExperienceMr. Sargent is a wonderful and committed worker! Thank you for your attention and help!
Nelson G. | Overall ExperienceThank you for your Kindness!!!
Jude C. | Overall ExperienceGreat service and convinient to use. Thanks.
JENNY M. | Overall ExperienceEveryone was very nice & helpful; the hassle of moving was make easy by your people.
Randy C. | Overall ExperienceBeverly was outstanding at ALL times. Very friendly, knowledgeable and caring!!
MICHAEL S. | Overall ExperienceStaff and business manager, was so kind and helpful. I'll definitely be back!
GAREN B. | First ImpressionsExcellent staff, clean climate controlled storage, no bugs or rodents. What more could you want?!
Kevin T. | Overall ExperienceWell maintained with excellent service
Carl S. | Overall Experience