Customer Reviews for U-Haul Moving & Storage at Eakin Road

Rating:

5.0

Rate kept going up too expensive. Always clean and no bugs or rodents. Over all excellent experience.

Rating:

5.0

The manager and the women there in general was so nice to me and made sure I knew about everything I was confused about was a very good experience during hard times

Rating:

5.0

The lady at the front desk was extremely nice. She made things easy. Thank you.

Rating:

5.0

Nothing your staff was awesome. Thanks again!

Rating:

5.0

The 2 ladys that helped me to reserve ,pick up and drop off the truck i rented. Was the BEST very helpful and friendly. Wish I would have gotten there names. But they was great.

Rating:

5.0

Staff was awesome

Rating:

5.0

Muy bien

Rating:

2.0

One lady that was there messed up the reservation I had than made me get my driver's license even though I was just getting a trailer and I didn't get all the money back from the 100 dollar over charge they did

Rating:

5.0

Sara and her team were great, easy to work with and so helpful and friendly

Rating:

5.0

Great customer service

Rating:

5.0

Checked not applicable on maintenance cause the windshield wi eight Was shot

Rating:

1.0

Worse service ever

Rating:

5.0

Yes and no I have no idea why I was charged over 70 dollars because I didn't even go that far and put the gas back before I dropped it off. Also the app is terrible it took me 20 minutes to figure out the app and to get it to work.

Rating:

5.0

Every thing was excellent

Rating:

5.0

Sara was the best she went above and beyond

Rating:

3.0

I'm not sure why I was charged an extra $10 after the date of service, without being notified before hand. I still don't know what it was.

Rating:

5.0

Sarah is so helpful and professional. She runs a great store!!!

Rating:

5.0

Your manager and staff are very respectful, I am talking about your eakin road location.

Rating:

5.0

Sara Keathley, went above and beyond providing the best customer service one could ask for. I appreciate her hard work and professionalism.

Rating:

3.0

Same as orient cuz neither of them even helppp me

Rating:

1.0

Vehicle was ready at 8am. However, I ordered two dollys, neither of which was with the truck. I had to wait an hour for them to open before I could. When they opened I ordered two appliance dolly, they had one, and one furniture dolly. I talked to U-Haul on the phone and in the store and got the runaround on any discount for my hassle. What happened to the U-Haul guarantee? Right equipment, right place, right time?

Rating:

5.0

Love Sara and her team.

Rating:

3.0

Dropped the rental back off at 2:55, got charged for 2 days because they did not check back in until 4:09. Have pictures and the video from the facility to prove it. Need my money back asap. Truck also smelled like someone chain smoked in there for 10 years, and there was a bookshelf left in from a previous move. Was told it was barely less than half a tank, however, it was just barely over 1/4.

Rating:

4.0

I had to sweep the back of the truck out before I could use it.

Rating:

5.0

Customer service was great and above and beyond

Rating:

1.0

I had cash stolen out of the uhaul truck as I was moving. The only person in the truck that I am aware of was the employee. Pretty shady. I will not be pro rated either.

Rating:

2.0

Originally we were going to drop the UHaul off at the Broad Street location. The woman who received us was super rude. Said "You're not supposed to be here." "You can't drop that off here." She acted like we should have known we were in the wrong place. We showed her our email confirmation that yes, that was indeed the correct location, but she didn't even try to figure out how the miscommunication happened. She was super dismissive and essentially said we were at fault for not knowing we couldn't drop the truck off there. She insisted we had to go to another location and had to be asked to provide the address. Compared to my other experience where the guy couldn't have been more patient and helpful, this experience was awful.

Rating:

5.0

Very friendly staff...

Rating:

5.0

Best bunch of people I've ever met

Rating:

5.0

Sara and here team were very professional and accommodating. I have had major issues with Uhaul in the past and vowed to never use Uhaul again. Needless to say that Sara and her team changed that opinion for me. I truly appreciate the experience at Eakin Rd!

Rating:

5.0

I usually rent from a different location, but they didn't have the truck available and my reservation was shifted to Eakin road. They treated me like a long time customer, were friendly and efficient and the whole experience could not have been smoother. Both picking up the truck, and the return. All of your locations should run this well!

Rating:

4.0

Mouse poop found

Rating:

5.0

All was perfect

Rating:

4.0

I think the manager is doing their job. Office was stocked and organized. Equipment outside was separated by like units and orderly.

Rating:

4.0

They were really friendly and helpful answered all questions that were asked and some that I didn't think of overall good experience so far so good we'll see how things go

Rating:

5.0

Even though I thought I lost my storage they help me out and got it back for me and I’m very thank full for that tyvm

Rating:

1.0

Beyond disgusted with the service, facility and staff here. From the disgusting bathroom to the magically non-functional cameras when your items get stolen, to the staff who literally cuss you out for dropping an extension cord off your cart. Not to mention, the homeless junkies they refer your way to help you load and unload trucks being trashy thieves.. they stole my power washer, $1800 bike, ALL of my DeWalt and Milwaukee tools. Not only do they keep hiring the same thieves to help, but they don't help with camera footage for the police. It's a joke.. then finally, they hired the same junkies to put out stuff back in the unit while We handled a discrepancy with the truck and they absolutely destroyed everything we owned they broke everything that was glass they broke everything that was electronic they stole what they wanted and left it in absolute disgusting disarray all of which I have photos and video evidence of.

Rating:

5.0

Erica, the l lady who helped me was very friendly and courteous!

Rating:

5.0

Sarge and all the people at this facility were really nice and very easy to work with. Highly recommend the facility on eacon road.

Rating:

1.0

You should notify customer if you have mice/rat infestation issue

Rating:

4.0

The storage itself is great - it’s the office staff that leave something to be desired. The manager especially is either rude when dealing with her or too busy hanging out in the parking lot hanging on one of the gentlemen who works with her and if there’s anyone else working they’re too busy on their phones or doing other personal things to help customers. They are extremely unprofessional and inappropriate in front of customers. Even the way the manager dresses, wearing extremely short shorts, is unprofessional. I have never been able to get the help I need when I’ve tried to go in the office for assistance. You definitely need new office staff!

Rating:

3.0

Glad you found the keys I put in the drop box.

Rating:

5.0

Fantastic

Rating:

5.0

The guy was very nice and always helpful!

Rating:

5.0

Sara the manager is very helpful, she have great customer services skill , she looks the best way for help me .I’m very grateful with her. Building is very clean and convenience. Thanks for everything

Rating:

5.0

Everything was awesome

Rating:

5.0

For some reason it smells like tacos or Curry powder makes my eyes water and it's uncomfortably hot we could use cement ramps in front of the doors for easy access in and out our stuff falls off the carts we aren't allowed to park in front of the doors to get our stuff in and out

Rating:

4.0

There are times I have to get something from my unit but it's after 7:00pm. Not good since my hours are irregular.

Rating:

5.0

Erica and Sargeant have been very helpful, knowledgeable and courteous. We will be renting again from this location!

Rating:

4.0

Make sure the price Is what the quote is because they over charged me.

Rating:

5.0

Smooth and painless experience. The folks working there are friendly and professional. Truly a pleasurable experience.

Rating:

5.0

Quick easy and painless

Rating:

5.0

Very clean very well-tang staff and Miss Sarah is very wonderful and respectful she try to take care of three or four people at one time she's wonderful we don't have to wait in line so long

Rating:

5.0

All employees were so friendly and helpful if needed. Thanks

Rating:

5.0

Exilient service both during rental and return

Rating:

4.0

Didn’t like the mouse poop but other than that it was good.

Rating:

5.0

Thank you for the great service!

Rating:

2.0

Better customer service

Rating:

1.0

U-Haul at Broad & Central, 1428 W Broad St, Columbus, OH 43222 Drop Off. This review is for the Broad St. location. My contract stated Broad St. location. When I arrived I gave the key to a gentlemen at the counter and he said thank you and I thought I was done. Then a very rude woman said I had to take the vehicle to Eakin Rd location. I said I already turned in the key. She threatened me with charging me triple my rental for "wrong drop off location." She never apologized or asked if I wouldn't mind going 10 minutes away to drop off the vehicle. I told her I had not received any instructions on a new drop off location. She then called a phone number and told them to send me to Eakin. THEN I got a text to go to Eakin while I was standing there and after she hung up the phone. This is highly unprofessional and rude. I cannot in good conscience recommend UHaul to anyone after this experience. I would expect UHaul to refund my rental to make up for this employee's highly unprofessional behavior. Thank you for listening. Sincerely, Alejandro Almaguer

Rating:

5.0

Thanks Eakin Rd Staff

Rating:

5.0

Friendly and professional staff. Very helpful, and made sure I was aware of how the process worked.

Rating:

5.0

Manager on Eakin Rd. Was above and beyond excellent!! Every time I rent a U Haul her customer service is well above outstanding. I would highly recommend U Haul service and the employees are Great customer service and well trained. Thank You for your service.

Rating:

3.0

Not happy at all with the constant jump in fees . I am however working on getting my storage unit empty because of how much it's starting to cost. An there is no reason for it as far as I can see . 6 years is a long time to be paying for a unit away. So there is a penalty for being a long time customer..

Rating:

4.0

Sara and the team were WONDERFUL! When I reserved a truck to move out, however, I was able to place a reservation without any trucks being available. The team there and I both found it odd that I was able to reserve without a truck being available.

Rating:

5.0

Easy to schedule, was ready when I arrived, easy to drop off. Great and friendly staff

Rating:

1.0

Many of the items in my unit got damaged while being in the storage unit. Bugs and mold got into my unit and into my stuff. The unit doesn't have lighting so at night it's not well-lit. My rent continued to increase nearly every month, and there are more desirable neighborhoods where I could store my stuff for less, with less crime, and it is less likely for my unit to get stolen from, so I moved my items to a different storage facility in Dublin OH. The staff is very friendly, helpful , and attentive to customers. I'm aware that this is an issue for corporate.

Rating:

4.0

I had a good experience. Staff was very nice

Rating:

2.0

fix fiel leak when parked on decline. ride was very bumpy even on good freeways. fix damage to drivers side

Rating:

3.0

It was clean, and floors were being maintenance at the time of move it, but a very strong odor is present, in the leasing office and in the storage area.

Rating:

5.0

Clean your sticking vehicles

Rating:

5.0

Teillo was very professional. Also the gentleman who was on shift when I returned the truck was also very professional.

Rating:

4.0

The lady there did a great, great ,great job running that location.

Rating:

5.0

This is a great place to store your belongings. The staff is helpful, knowledgeable, and very helpful. In addition, this location is always well stocked with packing supplies, etc.

Rating:

5.0

I got charged $56 on my credit card. $100 deposit and only got 56 back and and was still charged on my credit card. I should have got my I should have got my whole deposit back since they charge my credit card for the rental. I think it's robbery and it's finest

Rating:

2.0

There was a roach in the box truck that I rented. After I returned the vehicle, I was told that it had not been cleaned after the last person had used it.

Rating:

5.0

I was laid off from job for almost five months,and fell behind in my bills,and couldn't pay

Rating:

5.0

That location is excellent. And the service is wonderful

Rating:

3.0

Trash everywhere and it's nasty

Rating:

4.0

Truck was clean but seems to be having issues shifting. the girl at the front desk was very pleasant and seems to know what she was doing.

Rating:

5.0

Excellent service, quick and easy to pickup and return a van.

Rating:

5.0

Me Cory, was very respectful and helpful. He restored my confidence in customer service. He represented uhaul very well. Thank you Mr Corey

Rating:

5.0

Very Friendly. Quick and easy pick up and turn in of truck. Storage room was clean and easy access.

Rating:

4.0

While I selected "Yes" for the facility being clean and well maintained (the front parking lot and office were great), there was some scattered broken glass and ceramic at the rear-side loading bay area (no doubt caused by folks moving fragile items in and out). This wasn't enough to warrant a "No" but wanted to submit it to benefit the facility!

Rating:

3.0

Lots of significant pot holes in the parking lot.

Rating:

4.0

The personnel (Sara and Erica) were extremely helpful! The location was generally clean, but there was some broken glass / ceramic around the rear end loading bay area into interior storage.

Rating:

5.0

Keep up the good work

Rating:

5.0

They need to keep the garage doors and sliding doors open as the main door close all the doors at the same time

Rating:

1.0

Truck I reserved was not processed by on site employee to have a Mobil after hours pick up. I had to take a smaller size truck, which caused me more trips more miles and more gas. Not a single light on the back of the truck was working. Road side assist took over 5.5 hours! The lights were still not properly fixed. I could use head lights or tail lights, but not both at the same time. There for I could not drive the truck after dark. The truck was a huge mess, old paperwork and debris everywhere. The truck is not in very good driving order.

Rating:

5.0

The lady in the office was very friendly and helpful. Thanks!

Rating:

5.0

Professional and friendly customer service.

Rating:

3.0

The truck we had, had power stirring issues, we got the biggest one and it made it hard.

Rating:

5.0

Need better inspection on trucks the one I was using the passengerside mirror was broken. Roaches and broken glass along with liquid spilt in the rear as well!

Rating:

5.0

The staff was great and very helpful.

Rating:

4.0

Everything always seemed to go well,never no problems.I'm retired and seems every 6 months or so the rent goes up,now over 150 a month.This might be the industry standard but the way the economy is I just can't justify staying there.Sara and the crew were great.

Rating:

5.0

Customer service was excellent the lady there Sarah was wonderful she took her time got me in my unit ready and I was ready to go it was very clean the bathroom was clean everything was an excellent shape I will refer a lot of people to go that U-Haul in the trucks was lined up neatly and straight it was a very excellent facility

Rating:

5.0

I don't like that they hold your deposit for 5 business days.

Rating:

5.0

Facility I'd well lit and secure. It also smelled great if that counts any lol. Overall I was well treated by this facility. The manager and employees were awesome!

Rating:

5.0

Sara Keathley was very business like with a pleasant tone and smile. I would recommend U-Haul to anyone needing storage as a place clean, secure, and we'll lit. My stay was short but sweet.

Rating:

2.0

You kept raising the price of my unit without consulting me

Rating:

2.0

I never received the free monrh of storage as advertised even though i rented vehicles 3 times during the time I also had storage.

Rating:

5.0

Sarah is a gem and deserves a raise. Please do everything in your power to keep her as she is a true professional, she follows up and is kind to her customers. She is a great improvement over the last manager not that the last was bad, just not a good.

Rating:

4.0

When I cleaned out my unit there were lots of mouse dropping all over the place

Rating:

5.0

Sara was friendly and helpful. Took care of everything and made things so easy. Sara is an excellent manager and a great asset to the Uhaul organization.

Rating:

5.0

Love the friendliness Of all staff and how Quick they are to help Thank you so very much I will recommend and Continue to use uhaual Future purposes.

Rating:

5.0

Sarah and her staff were amazing from the day we walked into the door to rent until the day that we turn the storage unit back into the company. If ever we rent again it will be at that location.

Rating:

4.0

Always easy to work with. I'll come back to this location if I ever need storage again.

Rating:

4.0

Employees and lady who runs it helpful and nice.

Rating:

2.0

The staff was wonderful! Sarah was so helpful and really knows her stuff! However, when I removed my stuff from my unit, I found MULTIPLE German cockroaches in my boxes. Completely unacceptable. I will most likely have to hire an exterminator to spray my brand new apartment now. Disappointing.

Rating:

4.0

Ms. Keathley and her associate on hand were BOTH helpful and approachable. Keyin process explained and simple.

Rating:

4.0

Thanks to the Manager Ms. keathley great customer service

Rating:

3.0

The smaller storage wasn’t available but it turned out I needed the bigger one but they never mentioned when one became available to me to change unit sizes.

Rating:

3.0

Just wished it was open 24 hours sometimes the help that is needed isn’t available before I0pm

Rating:

5.0

The staff at the Eakiin rd location went above and beyond in filling expectations

Rating:

5.0

The manager is amazing.

Rating:

5.0

Everyone was very helpful and friendly. Folks went above and beyond to accommodate me and my needs. Than you Rob Fisher

Rating:

2.0

Mice got into all my stuff

Rating:

2.0

Units should be aloud to be prorated when moving out instead of paying for the whole month I should have been aloud to pay for just the days I used it

Rating:

5.0

Miss having 24hr access

Rating:

1.0

Walked into my storage unit with rat poop, trash, some sort of urine on the floor, and belongings still in the unit. Spoke with the gentleman in the office, he handed me a broom, told me to sweep it out myself and put the belongings in the hallway. After that, I waited on hold for an hour to get this issue resolved and nothing has been done to reimburse me for this treatment. I spent over $1,000 with this organization and this is not the way a business should be ran.

Rating:

4.0

The manager was totally awesome. She usually answered the phone when I called or was there when I stopped in. She was also very helpful when I had a hard time with the security system getting in the facility.

Rating:

5.0

The employees were very helpful. They explained everything and made sure it was an uneventful unloading of our truck.

Rating:

5.0

Sure and Megan are very nice people our friend again if I need a storage and U-Haul I recommend are vibrant from U-Haul great storage unit to rent from very secure

Rating:

5.0

Every one was really nice and it was very clean

Rating:

4.0

Both Sarah the manager and her employee (young lady with red hair; didn’t get her name) were very helpful to me when I returned the UHaul trailer today.

Rating:

5.0

Great experience, everyone I interacted with was a pro and all around good experience. Thanks!

Rating:

5.0

Great customer service!

Rating:

1.0

Very RUDE EMPLOYERS AND THE HUSBAND AND WIFE TEAM EXTREMELY RUDE.WOULD DEF NOT RECOMMEND EVERYTIME YOU NEED THEM THERE OUTSIDE SMOKING CIGARETTES SMH 😡 😡 😡 😡 😡 😡

Rating:

4.0

Sarah has been very nice and helpful. She’s awesome.

Rating:

5.0

It was very good

Rating:

1.0

Our unit had roaches. Management made no apologizes and stated they had no other units. Very poor customer service. Lack of empathy. I have used Uhaul for years, after this experience I NEVER will again! Horrible, just horrible!

Rating:

5.0

Teillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.

Rating:

4.0

Thank you for good service.

Rating:

1.0

Gave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn’t occupied saying this wasn’t even his job. Then states he gave me my $100 deposit back in cash but I didn’t receive my deposit back I’m not very happy with this location and I’m looking to relocate ASAP because I feel my items in this location isn’t safe

Rating:

5.0

There is a young lady cant remember names she had nice art work and a gentleman at the Eakin Rd store they were great..

Rating:

5.0

Loved the experience. Storage is nice and the staff is the BEST!

Rating:

4.0

Everything was good just wish there were units with more space.

Rating:

5.0

I love all the staff! I have been there several times and they are always very pleasant and helpful!!!

Rating:

5.0

Had issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.

Rating:

4.0

The staff is very friendly and helpful for my first time renting a storage unit. They made the move in process smooth. The facility has several layers of security; I feel very safe keeping my belongings stored here. My only complaint is the location. There is a heavy flow of traffic from people cutting through the U-Haul parking lot, where I unload my belongings, to get to the Kroger next door. This is the only part that makes me feel unsafe while I’m unloading, but I feel like my belongings are safe once they are in the storage unit.

Rating:

5.0

Had to go in just to be sure I was in the right place and to get a key card. Customer service was great.

Rating:

5.0

Professional staff

Rating:

5.0

I had suffered a financial set back due to COVID-19 pandemic as we all have I was on the verge of having my property being sold this situation caused me so much anxiety and sleepless nights. I went and talked with the manager of the facility Cindy Backus OMG Cindy was so understanding and worked to help me resolve the issue Cindy was so compassionate with me very professional at the same time The encounter I had experienced with Cindy has truly restored my faith in human kindness and concern for another person person’s situation she (Cindy) is truly an angel her on earth there’s so many word to describe her. Compassionate,Caring,Patient,Icould go on and let’s not forget her beautiful smile May God continue to bless and allow Cindy to continue the most excellent service to customer “Cindy Buckas Rocks”

Rating:

1.0

The payment system is subpar and is a terrible inconvenience

Rating:

5.0

Anytime I need a storage unit and/or a Uhaul truck I ALWAYS return to the Eakin Rd. location. The facility is clean & well kept, the associates are very helpful & knowledgeable

Rating:

5.0

Great experience. Thank You.....

Rating:

5.0

Very friendly staff and excellent. The guy who helped me will not be working for your company much longer but he was very helpful and deserves a raise. Remember this my friend employees are a dime a dozen but a great hard working employee is hard to find around Columbus Ohio i have discovered in the last 6 months I have been here. Thank you so very much for being there and having reasonable prices.

Rating:

5.0

My item's have been here for a few years never once did i have a problem. The lady you have running it is amazing. Cynthia Backus i thank you in more ways then one . She is definitely someone you wanna keep and have looking after more then just her site! She made my experience more then just a rental agreement she made it personal like family.

Rating:

4.0

The reason I didn’t give an excellent rating is bc the annual rate increase seemed a bit too high.

Rating:

5.0

Staff were the BEST! Very helpful. Would definitely rent again from this U-HAUL.

Rating:

5.0

The staff is wonderful. Extremely helpful. Anthony went above and beyond to help me get a situation taken care of. Very pleased with the service from beginning to end.

Rating:

4.0

The storage facility was represented accurately. Any concerns were addressed by staff immediately. //////////thank you

Rating:

1.0

Every thing 9f ours was covered in mouse droppings! And the 1st night in our new house we had a mouse in our bed! Went and bought a trap and caught it! Never have had an issue with the nasty things and hope there isn't more! Never will use storage again!!!

Rating:

2.0

Too expensive and raised rate every year for no reason. Found mouse poop in my storage unit when I was emptying it out so pest patrol is lacking for that rate increase we had to pay every year. My apartment I had 5 years ago did not have a mouse problem so it came from U-Haul.

Rating:

5.0

Great service with a smile

Rating:

3.0

..................

Rating:

5.0

It was fine.

Rating:

5.0

Went well

Rating:

5.0

VERY helpful and understanding. The best service from anyone I had had DURING MY 1000 MOVE TO Ohio. amazing STAFF. caring, KNOWLEDGABLE AND UNDERSTANDING OF MY ISSUES. solved THEM WITHOUT COMPLAINTS.

Rating:

5.0

The people were very nice and we had a great experience. Thank you Cindy to you and your crew.

Rating:

5.0

Everyone was really helpful an polite

Rating:

5.0

The facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.

Rating:

5.0

Cindy was super nice!

Rating:

5.0

The service was great!!!

Rating:

5.0

Very good experience.

Rating:

5.0

Wonderful people here! Keep it up!!!

Rating:

5.0

Hey

Rating:

5.0

The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!

Rating:

5.0

If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T

Rating:

5.0

the storage at this place was wonderful

Rating:

1.0

. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure

Rating:

4.0

There was a lot nice droppings in our unit . On our boxes

Rating:

5.0

Great experience!

Rating:

4.0

The facility was clean and well maintained. The service was great and my experience storing items here was great.

Rating:

4.0

No other comments

Rating:

5.0

Friendly helpful staff. Clean unit & building. I would use this place again.

Rating:

4.0

The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.

Rating:

5.0

You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul

Rating:

5.0

Keep up the good work