Unfortunately, I forgot the name of the lady that checked me in but she was wonderful and excellent customer service. The young man that met us when we return the truck was very nice.NICHOL G.
Customer Reviews for U-Haul Moving & Storage at Eakin Road
Columbus, OH 43223
(Eakin and Harrisburg Pike- Route 3/62)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I arrived to return my truck on a Sunday around 10:30 am there was a group of people outside of the door. I assumed the location was not open so I returned my equipment via the 24/7 share app. Upon dropping my keys in the Dropbox, I noticed the hours of operation for a Sunday are 9am-5pm. Thankfully I wasn't affected by this dilemma but I did feel it was unfair to the customers out in front that probably needed to rent equipment (once again a MAJOR inconvenience for someone who is moving).BRITTANY G.
The truck was perfect. I assume the issue was with the trailer and possibly the damage it already had. But there weren't any running lights on the trailer. And it being dark at 6pm and we had 5 hours of driving left on an already dark freeway, it caused issues.Alexundre M.
Waited over 45 minutes after having a reservation for the rental keysNATASHA T.
El cliente no dejó un comentario.Regina E. | First Impressions
El cliente no dejó un comentario.Sierra S.
El cliente no dejó un comentario.VALERIE D.
El cliente no dejó un comentario.RYAN S.
El cliente no dejó un comentario.Taralyn S.
Great customer service!Ryan S. | First Impressions
El cliente no dejó un comentario.robin v. | Overall Experience
El cliente no dejó un comentario.Sean V. | First Impressions
El cliente no dejó un comentario.Kamya H. | First Impressions
Very RUDE EMPLOYERS AND THE HUSBAND AND WIFE TEAM EXTREMELY RUDE.WOULD DEF NOT RECOMMEND EVERYTIME YOU NEED THEM THERE OUTSIDE SMOKING CIGARETTES SMH 😡 😡 😡 😡 😡 😡Mike S. | Overall Experience
El cliente no dejó un comentario.amina m. | Overall Experience
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Angelina D. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER S.
Professional clerks, knew their business, very helpful. BUT ... I was told I could drop off the trailer at any U-haul location, including in Dripping Springs, TX.STEWART R.
El cliente no dejó un comentario.david m. | Overall Experience
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.CARL O.
El cliente no dejó un comentario.DONALD C.
Thk you for everythingISMAEL S.
Sarah has been very nice and helpful. She's awesome.amina m. | First Impressions
There should not charge money without any reason or should explainingCengiz E.
El cliente no dejó un comentario.Carl D.
Please consider I drove to eakin rd passing approximately 8 other locations. The staff is always kind and helpful. ¡Gracias!JACK H.
El cliente no dejó un comentario.MARK RICHARD C.
I appreciate you services. You are the best, and, best of trucks renters in our area. Thanks for you exelent services.DAVID C.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Cheryl S.
Quit switching orders to a different pickup location adding 30 minutes to the pickup time at the last minute. !!! Order#: 25032471 Most customers will choose a location for pickup close to their residence, therefore this policy is very frustrating !! Especially for a returning customer like me, makes me question my choicesBART V.
El cliente no dejó un comentario.DAVID G.
It was very goodkaafi h. | First Impressions
El cliente no dejó un comentario.Vadim B.
El cliente no dejó un comentario.Maurice` R. | First Impressions
El cliente no dejó un comentario.Danielle M. | Overall Experience
El cliente no dejó un comentario.Petr R.
El cliente no dejó un comentario.MISTY R.
Absolutely nothingCATHY T.
El cliente no dejó un comentario.Courtney P. | First Impressions
I loved all the staff!! I have been working with them for several months and they are great! Very informative and courteous!!!JAN G.
El cliente no dejó un comentario.debbie n. | Overall Experience
The 24/7 rideshare was not accessible on mobile at 8:00 am. Although this is likely due to another customer not checking it in properly, causing me to have to wait until the location opened, I was definitely inconvenienced and so was my client accordingly. Staff helped the situation and luckily it was only a 1 hr wait, but if I had scheduled for a 6am pick-up, it would have entirely defeated the purpose.BERNARD I.
The workers at this location are very helpful and friendly. They making moving alot less stressful.Melissa D.
It was beyond creepy..there were people digging though the trash while I was trying to go through all the steps to return the truck, asking for things, etc..as a single woman, this was scary as hell.DWIGHT D.
Sarah is awesome! She has a positive attitude and great customer service. Very understanding and is always willing to workout any issues you might have.MONICA G.
Sara was fast, friendly and took good care of me. Will return in future.RODNEY F.
El cliente no dejó un comentario.NAN H. | Overall Experience
El cliente no dejó un comentario.Valentino S. | Overall Experience
El cliente no dejó un comentario.SHAWN S.
El cliente no dejó un comentario.GAY W.
El cliente no dejó un comentario.Jessica S. | Overall Experience
El cliente no dejó un comentario.robin v. | First Impressions
The salepeople were very nice, and treated me with respect and kindness.GEORGE B.
Prices way to expensiveJAMES R.
Everyone was friendly and helpful !THERESA B.
El cliente no dejó un comentario.DONNA M.
El cliente no dejó un comentario.Connie B. | Online Move In
Truck had cosmetic damage and broken radioJOSHUA M.
El cliente no dejó un comentario.Brett O.
El cliente no dejó un comentario.JON W.
The employees that I worked with made all the difference in why I was able to have such a great experience. Dean on the phone, Anthony at the pick up, and Tiello at drop off. All really did everything possible to make a difficult situation for me much easier. Anthony was especially kind and compassionate. Very thankful to YouHaul for being such a consistently good company and service.James J.
El cliente no dejó un comentario.Lila G.
Teillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.Vicki H. | First Impressions
El cliente no dejó un comentario.Janet P. | First Impressions
The truck I rented broke down on me before I could beginning the job I rented the truck for. About time the guy came to haul it out the middle of the road the place I needed to go closed. I feel like I should get a full refund because I couldn't even do what I needed to do and the reason the truck broke down was not my fault. On top of that the truck smelled so foul and the park brake was broke. Just an awful experience.AUNDRAEZ C.
El cliente no dejó un comentario.Michael J.
Thank you for good service.Patricia K. | First Impressions
El cliente no dejó un comentario.ERIC N.
Gave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn't occupied saying this wasn't even his job. Then states he gave me my $100 deposit back in cash but I didn't receive my deposit back I'm not very happy with this location and I'm looking to relocate ASAP because I feel my items in this location isn't safeJessica S. | First Impressions
El cliente no dejó un comentario.JESSE C.
El cliente no dejó un comentario.PATRICK S.
All was great!JULIE M.
El cliente no dejó un comentario.DeShae M. | First Impressions
Loved the experience. Storage is nice and the staff is the BEST!Katherine M. | First Impressions
El cliente no dejó un comentario.Timothy M.
Very friendly, efficient and courteous staff. This was seen at both check-out and check-in.WALTER M.
Take off the smell of tobacoHENRY M.
Everything was good just wish there were units with more space.Brianna G. | First Impressions
Lady was very friendly and helpfulCHARLES M.
The front desk guys were very courteous and helpful. Your staff is really an asset to this location.ALYNNAH S.
El cliente no dejó un comentario.JOSIE M.
El cliente no dejó un comentario.Brian A.
El cliente no dejó un comentario.WAYNE C.
El cliente no dejó un comentario.JAMES B.
I love all the staff! I have been there several times and they are always very pleasant and helpful!!!Jan G. | First Impressions
Had issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.Susan K. | First Impressions
El cliente no dejó un comentario.SAMUEL S.
No change- professional and patient in explaining- thank- you.JUAN K.
El cliente no dejó un comentario.LORI C.
El cliente no dejó un comentario.Jason K.
I rented the uhaul two different times and the first time i was charged double the amout because i didnt know i couldnt return the uhaul to a different location. That hurt me and took monet for food from my kids. If i wouod of known or been told i would have returned to where i got it, which i did the second time because i was told. I was happy with the second time renting everything went well. The first time i wasnt. I feel like i should be refunded that money where i was unaware.NICOLE B.
Before my husband and son could walk in the door good without greeting them the customer service ask before they could start did they have a majoir credit card. We are african american and the Caucasian lady walk in she was not asked. We were offended because this seem racist. You should never greet a customer at the door "with do you have a major credit card." I will be calling upper management.SANDRA L.
El cliente no dejó un comentario.ROBERT W. | First Impressions
El cliente no dejó un comentario.JEFFREY R.
Customer service was great!CRYSTAL M.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.MATTHEW F.
It was a great experienceChristopher C.
Your call center workers are rude asf! But the people at this location made up for my experience. Great personal people.JAY C.
Make computer updates during the week. I had to wait an hour to get my truck d/t computer issues. Your employees were great and they are the only reason I would use UHaul again.LISA D.
Friendly, fast, easy.GARY S.
Routine experience when we returned our truck. Very nice staff.Peter M.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Dominique H.
El cliente no dejó un comentario.JAWAD R.
My rental was not available at my initial contracted location but Eakin Rd was only about 5 miles away. Just a small delay in getting startedJACKHAMILTON J.
Employee who assisted was amazing and incredibly helpful.ERIC M.
El cliente no dejó un comentario.TIMOTHY Y.
El cliente no dejó un comentario.MICHAEL M.
Very fast and friendlyZACHARY M.
Confirm with customer the order and try to make it right.TINA R.
Very easy, quick return!MARCUS W.
Staff were very nice and helpful!DANIEL R.
Had to go in just to be sure I was in the right place and to get a key card. Customer service was great.Natasha T. | Online Move In
If I hold it on a credit card Then want to pay cash you should let me.GAY W.
The staff at this location is WONDERFUL! I have nothing but incredible experiences and will travel to this location for any future needs, solely based on customer service! Thank you!!HOLLY H.
Truck needs front end work. Very hard to maintain lane on surface streets. Didn't dare take it onto the freeway.JOSEPH C.
The online pickup was great! I would say the only thing to improve would be to inform the customer to get there about 15 minutes early so they can get started with the photos and other approval processes before getting confirmed to pick up. That way they can have the truck ready to go by the exact time their rental period starts! Other than that great.Craig M.
That particular vehicle needs to go to the shop. But the service was wonderful. Sarah is an excellent salesperson and she makes a person feel real good about coming in to the storeKELSEY S.
El cliente no dejó un comentario.DEBRA T.
The truck needs to be retired but the staff was amazing. When we returned the truck one guy was working alone due to a no show worker. he was swamped but still super nice and friendly.ERIC R.
El cliente no dejó un comentario.KATHERINE R. | First Impressions
El cliente no dejó un comentario.jose W. | First Impressions
They handle things great, base on situation change nothing.ANTHONY M.
El cliente no dejó un comentario.HOLLY H.
i was so impressed with the kindness and helpfulness of the young man. I was in tears from the earlier experience with the uhaul app. the app never worked and i had 3 people waiting for the truck. After waiting over 15 minutes on the phone the guy tried to get my reservation loaded on my phone app. after several minutes I decided just to go in-person location. Glad I did.SANDRA O.
Telillo (totally spelled wrong) was amazing. Very friendly and helpful.KAYLEY S.
Great experience. Thank You.....Steven P. | First Impressions
El cliente no dejó un comentario.Kathy C. | First Impressions
El cliente no dejó un comentario.HEIDI F. | First Impressions
El cliente no dejó un comentario.Michael W. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!