Customer Reviews for U-Haul Moving & Storage at Eakin Road

596 comentarios

2189 Eakin Rd   Columbus, OH 43223
(Eakin and Harrisburg Pike- Route 3/62)

(614) 274-3700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(614) 274-3700

2189 Eakin Rd
Columbus, OH 43223
(Eakin and Harrisburg Pike- Route 3/62)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARK RICHARD C. 
Clasificación:
5.0

I appreciate you services. You are the best, and, best of trucks renters in our area. Thanks for you exelent services.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S. 
Clasificación:
3.0

Quit switching orders to a different pickup location adding 30 minutes to the pickup time at the last minute. !!! Order#: 25032471 Most customers will choose a location for pickup close to their residence, therefore this policy is very frustrating !! Especially for a returning customer like me, makes me question my choices

BART V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

It was very good

kaafi h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vadim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurice` R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Petr R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY R. 
Clasificación:
5.0

Absolutely nothing

CATHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney P.  |  First Impressions 
Clasificación:
5.0

I loved all the staff!! I have been working with them for several months and they are great! Very informative and courteous!!!

JAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie n.  |  Overall Experience 
Clasificación:
3.0

The 24/7 rideshare was not accessible on mobile at 8:00 am. Although this is likely due to another customer not checking it in properly, causing me to have to wait until the location opened, I was definitely inconvenienced and so was my client accordingly. Staff helped the situation and luckily it was only a 1 hr wait, but if I had scheduled for a 6am pick-up, it would have entirely defeated the purpose.

BERNARD I. 
Clasificación:
5.0

The workers at this location are very helpful and friendly. They making moving alot less stressful.

Melissa D. 
Clasificación:
2.0

It was beyond creepy..there were people digging though the trash while I was trying to go through all the steps to return the truck, asking for things, etc..as a single woman, this was scary as hell.

DWIGHT D. 
Clasificación:
5.0

Sarah is awesome! She has a positive attitude and great customer service. Very understanding and is always willing to workout any issues you might have.

MONICA G. 
Clasificación:
5.0

Sara was fast, friendly and took good care of me. Will return in future.

RODNEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentino S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robin v.  |  First Impressions 
Clasificación:
5.0

The salepeople were very nice, and treated me with respect and kindness.

GEORGE B. 
Clasificación:
1.0

Prices way to expensive

JAMES R. 
Clasificación:
5.0

Everyone was friendly and helpful !

THERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SULEIMAN S.  |  Overall Experience 
Clasificación:
4.0

Truck had cosmetic damage and broken radio

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  Overall Experience 
Clasificación:
5.0

Goodex

MOHAMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON W. 
Clasificación:
5.0

The employees that I worked with made all the difference in why I was able to have such a great experience. Dean on the phone, Anthony at the pick up, and Tiello at drop off. All really did everything possible to make a difficult situation for me much easier. Anthony was especially kind and compassionate. Very thankful to YouHaul for being such a consistently good company and service.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lila G. 
Clasificación:
1.0

Our unit had roaches. Management made no apologizes and stated they had no other units. Very poor customer service. Lack of empathy. I have used Uhaul for years, after this experience I NEVER will again! Horrible, just horrible!

Elizabeth C.  |  First Impressions 
Clasificación:
5.0

Teillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.

Vicki H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P.  |  First Impressions 
Clasificación:
3.0

The truck I rented broke down on me before I could beginning the job I rented the truck for. About time the guy came to haul it out the middle of the road the place I needed to go closed. I feel like I should get a full refund because I couldn't even do what I needed to do and the reason the truck broke down was not my fault. On top of that the truck smelled so foul and the park brake was broke. Just an awful experience.

AUNDRAEZ C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
4.0

Thank you for good service.

Patricia K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC N. 
Clasificación:
1.0

Gave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn't occupied saying this wasn't even his job. Then states he gave me my $100 deposit back in cash but I didn't receive my deposit back I'm not very happy with this location and I'm looking to relocate ASAP because I feel my items in this location isn't safe

Jessica S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
5.0

There is a young lady cant remember names she had nice art work and a gentleman at the Eakin Rd store they were great..

Penny H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

All was great!

JULIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShae M.  |  First Impressions 
Clasificación:
5.0

Loved the experience. Storage is nice and the staff is the BEST!

Katherine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
4.0

Very friendly, efficient and courteous staff. This was seen at both check-out and check-in.

WALTER M. 
Clasificación:
5.0

Take off the smell of tobaco

HENRY M. 
Clasificación:
4.0

Everything was good just wish there were units with more space.

Brianna G.  |  First Impressions 
Clasificación:
5.0

Lady was very friendly and helpful

CHARLES M. 
Clasificación:
5.0

The front desk guys were very courteous and helpful. Your staff is really an asset to this location.

ALYNNAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

I love all the staff! I have been there several times and they are always very pleasant and helpful!!!

Jan G.  |  First Impressions 
Clasificación:
5.0

Had issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.

Susan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

No change- professional and patient in explaining- thank- you.

JUAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LORI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

I rented the uhaul two different times and the first time i was charged double the amout because i didnt know i couldnt return the uhaul to a different location. That hurt me and took monet for food from my kids. If i wouod of known or been told i would have returned to where i got it, which i did the second time because i was told. I was happy with the second time renting everything went well. The first time i wasnt. I feel like i should be refunded that money where i was unaware.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  First Impressions 
Clasificación:
1.0

Before my husband and son could walk in the door good without greeting them the customer service ask before they could start did they have a majoir credit card. We are african american and the Caucasian lady walk in she was not asked. We were offended because this seem racist. You should never greet a customer at the door "with do you have a major credit card." I will be calling upper management.

SANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

Customer service was great!

CRYSTAL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
5.0

It was a great experience

Christopher C. 
Clasificación:
5.0

Your call center workers are rude asf! But the people at this location made up for my experience. Great personal people.

JAY C. 
Clasificación:
3.0

Make computer updates during the week. I had to wait an hour to get my truck d/t computer issues. Your employees were great and they are the only reason I would use UHaul again.

LISA D. 
Clasificación:
5.0

Friendly, fast, easy.

GARY S. 
Clasificación:
4.0

Routine experience when we returned our truck. Very nice staff.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominique H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAWAD R. 
Clasificación:
5.0

My rental was not available at my initial contracted location but Eakin Rd was only about 5 miles away. Just a small delay in getting started

JACKHAMILTON J. 
Clasificación:
5.0

Employee who assisted was amazing and incredibly helpful.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Very fast and friendly

ZACHARY M. 
Clasificación:
5.0

Confirm with customer the order and try to make it right.

TINA R. 
Clasificación:
5.0

Very easy, quick return!

MARCUS W. 
Clasificación:
4.0

Staff were very nice and helpful!

DANIEL R. 
Clasificación:
5.0

Had to go in just to be sure I was in the right place and to get a key card. Customer service was great.

Natasha T.  |  Online Move In 
Clasificación:
5.0

If I hold it on a credit card Then want to pay cash you should let me.

GAY W. 
Clasificación:
5.0

The staff at this location is WONDERFUL! I have nothing but incredible experiences and will travel to this location for any future needs, solely based on customer service! Thank you!!

HOLLY H. 
Clasificación:
5.0

Truck needs front end work. Very hard to maintain lane on surface streets. Didn't dare take it onto the freeway.

JOSEPH C. 
Clasificación:
5.0

The online pickup was great! I would say the only thing to improve would be to inform the customer to get there about 15 minutes early so they can get started with the photos and other approval processes before getting confirmed to pick up. That way they can have the truck ready to go by the exact time their rental period starts! Other than that great.

Craig M. 
Clasificación:
3.0

That particular vehicle needs to go to the shop. But the service was wonderful. Sarah is an excellent salesperson and she makes a person feel real good about coming in to the store

KELSEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA T. 
Clasificación:
4.0

The truck needs to be retired but the staff was amazing. When we returned the truck one guy was working alone due to a no show worker. he was swamped but still super nice and friendly.

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose W.  |  First Impressions 
Clasificación:
4.0

They handle things great, base on situation change nothing.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY H. 
Clasificación:
5.0

i was so impressed with the kindness and helpfulness of the young man. I was in tears from the earlier experience with the uhaul app. the app never worked and i had 3 people waiting for the truck. After waiting over 15 minutes on the phone the guy tried to get my reservation loaded on my phone app. after several minutes I decided just to go in-person location. Glad I did.

SANDRA O. 
Clasificación:
5.0

Telillo (totally spelled wrong) was amazing. Very friendly and helpful.

KAYLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLEY S. 
Clasificación:
5.0

Get gas gage to show when you have filled the tank correctly. Tell how many gallons used this trip.

DONNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C. 
Clasificación:
2.0

El cliente no dejó un comentario.

GARLAND H. 
Clasificación:
5.0

My customer service experience was impeccable from my initial call to schedule to pick up and drop off. The location I originally chose did not have what I needed on the short notice I gave them, understandable as it was a holiday weekend, but he searched to find a location close to me that would work for what I needed to accomplish in a reasonable time frame I needed. The customer service experience I had with the clerk at the Eakin location was above par! He was quick, efficient, and a very positive attitude which is a very rare experience in this day and age! He understood the importance of my time and it was appreciated! I hope that this gentleman will be recognized for a work well done, employees do not get to hear the good they have done. I believe it is imperative to a business to recognize the value of their employees when they have gone the extra mile to make their establishment a mark above the rest! I do apologize as I did not retain this gentleman's name though he would be the employee who took care of me for both pick-up and drop-off. Thanks again, I will be returning if I find myself in need of another rental and will be sure to recommend this location with this particular employee interaction!!

NICOLE R. 
Clasificación:
5.0

At this point I don't have any ideas how to be better. The staff was friendly kind very knowledgeable and helpful.

NANCY G. 
Clasificación:
5.0

Everyone at the Eakin Road Location was great! Super friendly, helpful, and efficient. The main U-Haul call line or whatever it is, was not however. After picking up my reserves trailer, I received a call from someone at U-Haul stating that I got the wrong trailer because that one was reserved for a one-way trip, like I know what that means. They said that The store messed up by giving me that trailer. Well then why did it let me reserve it online? That doesn't make sense. My reservation ended at 12:30 PM May 29, 2021 and as I was getting in my truck to return the trailer at 8:15 AM, I received another call from U-Haul questioning when I was going to return the trailer because there are other reservations for it. I told her that I am actually going to return it right now even though I still have a few hours left. She was extremely rude about the whole situation like it was my fault that I supposedly got the wrong trailer. I have rented from U-Haul many, many times from trucks to trailers to car haulers and have never had this bad ever experience

COLTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIONNA M. 
Clasificación:
5.0

When I arrived for dropoff but couldn't free my car from the tow dolly, Cindy the general manager and her staff found a solution and made a stressful situation a lot easier for me to bear. They were professional and cordial. Thanks to them, I learned I had good reason to file an insurance claim for tow-related damage to my car and expect reimbursement.

Emmanuel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TARA H. 
Clasificación:
4.0

Sara was very friendly when I picked up the rental unit!

Angelique B. 
Clasificación:
4.0

Excellent customer service.

TOMMY S. 
Clasificación:
3.0

Uhaul did not honour or reservation and moved us to another location 15 minutes away. They only notified us at 7.30pm the day before the reservation. There was no apology for the inconvenience and no compensation for the additional miles we would have to pay for.

RACHEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
2.0

Long wait. Two female employees arguing over an issue.

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Great experience. Thank You.....

Steven P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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