El cliente no dejó un comentario.Joel M.
Customer Reviews for U-Haul Moving & Storage at E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was just fineTwanna W.
El cliente no dejó un comentario.gwen P.
brake lights didn't work A/C didn't work alarm buzzer kept going off inside the cab while drivingSteven D.
El cliente no dejó un comentario.Curtis V.
El cliente no dejó un comentario.victor B.
El cliente no dejó un comentario.Arcelia D.
Jim was pleasant and helpful. Give him a raise.Steve K.
El cliente no dejó un comentario.Adam V.
El cliente no dejó un comentario.Ataleo F.
El cliente no dejó un comentario.Ashley S. | Overall Experience
El cliente no dejó un comentario.Monika S.
The guys where awesome super friendly I loved both of there smiles. I will definitely returnRhonda A.
Staff were very friendly and assisted us the moment we entered the store. Would rent from this location again.Emmanuel O.
El cliente no dejó un comentario.Schenea T.
El cliente no dejó un comentario.TAKISHA C.
Great experience with accommodating Uhaul staff at this location.CHARLES P. | Overall Experience
Great service!KITRINA W.
El cliente no dejó un comentario.bob P.
El cliente no dejó un comentario.RICARDO A.
El cliente no dejó un comentario.Roy S.
El cliente no dejó un comentario.Cierrai B.
Stop taking about politics when you have customers waiting for service. Things such as this Issue can result in your location loosing business.MORRIS W.
Staff was excellent really helpfulRick M.
El cliente no dejó un comentario.Diamond N.
El cliente no dejó un comentario.Claude J. | Overall Experience
The guy was awesome and upbeat which is great for early pick ups on horrible circumstances. He was very nice, helpful and just overall great.Samuel P.
It was perfect. They were very efficient.Richard C.
El cliente no dejó un comentario.Jennifer L.
My counter person was awesome and very accommodating. I will definitely come back and rent at this locationDedrich F.
In and out in less than 5 minutes!Troy K.
I arrived within my contracted time frame. Eli and Jim were right there waiting for me. We agreed upon my contract and I was processed within 15 minutes. the staff understanding of my account was very reassuring. this was my first uhaul experience and I found the equipment very well kept.jessiame L.
Busy location but good customer service.Andrea G.
Great service! Thank you!Billy G.
El cliente no dejó un comentario.Zoraida C.
Fire the general manager.Oscar H.
Very nice and friendlyMichelle R.
It was a hassle having to give out a personal number of a friend for the company to call. I felt my information could be in jeopardy with all the photos of my personal information.Kevin R.
I rate the facility itself well. They had a good size, enough people working and smooth process. I wouldn't recommend to a friend or book here again because of the neighborhood. I was kinda forced to pick up here because the uhaul had to change my pick up. Not a good neighborhood and on top of that, my uhaul had barely an 1/8 of a tank. I had to get gas at the nearest station which was a very scary looking place. The location is not at fault of the team at this location.Elizabeth C.
El cliente no dejó un comentario.Antoinette L.
El cliente no dejó un comentario.JESSE SANTOS O.
Altamesa location is poorly staffed and those who are there are not good at replying to calls or communication. When you ask for help, they dismiss you or just point to where you need to go without clear instructions. I was shown the wrong storage space and was denied access for 2 days straight. Doing so caused me to need to extend my truck rental and spend money that I need to live on. I was highly disappointed. However, at the U-Haul on the least desirable part of town, Jim was very kind and attentive, although he was the only person there to help me.Arnedria H.
You have an equipment supply chain issue. I rented a truck and requested a furniture dolly on line. My reservation confirmed availability for everything. When I checked in, the GM for the location told me the reservation system did not actually reserve equipment down to the level of a dolly. He said he could sell me one or offered a hand cart. I just had the dolly removed from the reservation. Had i not had other resources available, I would have just canceled the entire reservation. We're down sizing and the rental was only needed to get a large sectional couch into my daughter's new place.John M.
When I first came to check out the truck young lady working at the desk wouldn't even get up she rode around in a chair to do a job when I brought the truck back the general manager had attitude real rude bad customer service this is the second incident I had with him and I'm pretty sure you have a complaints with him too I don't understand why is he still working for you all is clear he doesn't like working the shift I would not recommend the Lancaster location to know one I will not return there I like U-Haul but this experience put a bad taste in my mouthWILLIAM S.
Thank you for the service.alejandro L.
El cliente no dejó un comentario.Brittany R.
I had a really bad experience with U-Haul like never before firsthand I made reservations at this same location went here to pick up the truck only to find out that my reservations were sent to another store 5 miles away. Called customer service back and they sent me back to the Lancaster Store so I got my truck the lady was really nice. Went to take my truck back before time the guy that was working had me waiting for sometime but he was busy and the only one working so he finally checked me back in he had me get in the truck and turn on each blinker, step on the brake, this was done from the rear to the front he was very rude I've rented trucks and several of my family has as well I called them and asked they never experienced anything as this before so is this a new process if so then why wasn't the person that was behind me checking in as well never had to do this yes I stayed and watched.Rosalyn C.
400$ was to expensive to rent a trailerPhillip W.
El cliente no dejó un comentario.Saul A.
The person who helped me change to this drop off location was very helpful and it was a quick easy process.Aaron C.
Charged $20 for an after hours trailer drop where they did absolutely nothingJohn C.
Rude staff and charges are outrageous. I drove 10 mi or less but was charged $53 for gas and fees. I guessed I would use 50 miles but only used max of 10 and no $ was returned. I understand contracts but this was ridiculous. I will Never use or recommend this location or Uhaul to anyone bc of my experience at this location.Yolanda W.
El cliente no dejó un comentario.JAIRO R.
El cliente no dejó un comentario.VADIM C.
El cliente no dejó un comentario.STEVEN D.
I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.Fredrick B. | Overall Experience
When I first arrived, I did have to wait a bit. The representative was with another customer. Perhaps hire more help.Fletta A.
El cliente no dejó un comentario.JAIRO R.
Online/mobile experience did not work. Staff was super helpful and got everything going for me.Vinh-Luan L.
El cliente no dejó un comentario.ARMANDO C.
Your staff went above and beyond to help me familiarize myself with all rental equipment and got me on the road in lightening speed. Can't say thank you enough for hiring such great personnelMaureen G.
Have been using this location for awhile. Very good service, people friendly, manager Steven has been helpful and great to work with. Will continue to use this location until finalize my move.Stephen T.
I scheduled an 8:30 pickup, and due to problems with the uhaul app and customer services inability to fix the problem remotely, I was forced to wait until the store opened 30 minutes later at 9am. The store was supposed to open at 9. The person who checked me out Sunday morning was 15 minutes late to the location. Waited a minute before entering the store to finish their cigarette. Required 10 minutes to turn off the alarms and unlock the store. It was very inconvenient on moving day, as I had movers scheduled to arrive at my storage unit at 9:30am. To compound the inconvenience, the employee completely bungled the equipment delivery. While he did retrieve my dolly, he told me he'd have to "go out there and get them," to deliver my furniture pads. He began checking in the next customer (another man who'd been waiting since around 8:30.) I had to leave without some crucial equipment (many pieces of furniture were damaged in my move.) The truck and dolly worked fine for a ~350 mile trip. I'm aghast at the absolute garbage experience. I've never had major issues like this with uhaul locations.NATHAN B.
El cliente no dejó un comentario.AYODEJI J.
I have rented a trailer from 3 local Uhaul locations. Only this one has exceeded all my expectations. They follow Company procedures and do the right thing. I am amazed at their professionalism! MICHAEL K.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.jaime P.
El cliente no dejó un comentario.Christian C.
El cliente no dejó un comentario.VICTORIA R.
Fire the guy who checked me in. I swear if I had died in the parking lot he would have stepped over my body on the way home. He just didn't care at all. I get that he had probably had a bad hangover after New Year's Eve, but his lack of caring was truly off the chart. I had to ask twice for my blankets and almost left them behind thinking they were probably in the truck. The truck had no windshield wiper fluid. Turned out to be a big issue.WILLIAM G.
El cliente no dejó un comentario.RICHARD N.
Very bad customer experience and very unprofessionalBrian H.
El cliente no dejó un comentario.anthony E.
The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. ¡Gracias!Anthony E. | Overall Experience
It's reallly not a local thing. The entire area had a shortage of dollys for rent. Of course they would sell them but the ones we reserved for rent were not available. How do you move a house with older women with no dollys? If you can sell you can rent. Your lack of planning now puts me in a bind.caleb E.
The young man who check me out was very helpful, being my first time renting.TIFFANY C.
Top notch service. Really friendly and helpful!wesley Q.
Make sure when you make a reservation that it makes it and doesn't stay as a quotation so there is a truck waiting on you.WAYNE P.
Extraordinario servicio al clienteDEANDRE JOE JR R.
Awesome service! Thanks guys.DARYL P.
El cliente no dejó un comentario.Kevin M.
Thanks for all the helptasha f. | First Impressions
El cliente no dejó un comentario.KEVIN C.
The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!Anthony E. | First Impressions
Had a problem with service center returning the equipment.FRANCISCUS M.
I would love to get a full refund for the hassle and stress we experienced. I used to like uhaul, but not anymore if you don't make this right. The main loading door cable was not on the pulley, which made it possible to open the door, but impossible to close it. Fortunately, Brandon was able to temporarily fix it and get us on the road. He deserves a raise, he really saved the day. If not for him, we would have had to move ALL MY BELONGINGS TO A DIFFERENT TRUCK!! Would love to see the main loading door pulley system become part of your pre-rental checklist so others don't experience the stress of having to take the truck back to the rental location with the back door wide open. It was slightly dangerous. I would love to get a full refund for the hassle and stress we experienced. I used to like uhaul, but not anymore if you don't make this right.JACOB S.
El cliente no dejó un comentario.yvette m. | Overall Experience
The worst customer service ive experienced. The name tag stated that I was dealing with the OWNER. He was very rude and even made it clear that I was closer to the John t white store. When I returned the vehicle there was a different employee who unhitched my trailer and walked away. Never said a word. Rude. I will never return to this location.CARL J.
Verify billing and cost. What was booked online vs what I ended up actually paying was 2 different cost.ALAN S.
El cliente no dejó un comentario.Donsha F.
When i rent the 10' uhaul truck, I had to put fuel in it myself. It was cool though...i was informed that I would be reimbursed my money in a few days.Kendra P.
Very professional.ELAINE P.
El cliente no dejó un comentario.Tanner W.
The trailer was missing the license plate and the security change was off of a small trailer, so It did not fit to use in its proper function.JESSICA B.
El cliente no dejó un comentario.STANLEY D.
Take care of the customer and uhaul do there job and hook everything up so customer can just load and go. To make a customer do your job without pay is bull shit! Oh btw you should of giving me a discount for all you put me thru. As it was it was very expensive. And I didn't get price I was quoted.Thomas F.
Everything was greatRANDOLPH RICHARD R.
El cliente no dejó un comentario.CARMEN C.
The mileage was incorrect in the system for the van I rented, but Brandon promised he fixed it and did not! I was charged for 216 miles and I only drove 19! What is going on here? Never againâ€¦ I am going back to demand my money back!ROSALIND B.
Aside from the phone\app\ID thing ONCE AGAIN not working - the process was one of my better experiences at this location. I got a "one way" truck for some reason - and it was new, very clean, great AC, and the USB phone charger was awesome. It was a incredibly nice change from the old, filthy, noisey, junk trucks I've gotten in the past - so... thanks!PATRICK T.
As for my experience, everyone and everything was quite satisfactory. Gracias.DARRELL J.
El cliente no dejó un comentario.Rebecca R.
El cliente no dejó un comentario.FILIBERTO R.
El cliente no dejó un comentario.Anna G.
Get the truck a tuneup it was hard to driveBritney G.
El cliente no dejó un comentario.JOSE MANUEL R.
All of You have been greatJune B. | Overall Experience
The guys were friendly and helpful. Thanks for the pleasant experience.Teresa R. | First Impressions
El cliente no dejó un comentario.Monicea R. | Overall Experience
Excellent ServiceDoris Y. | Overall Experience
I recommend that place they'll work with youpablo b. | Overall Experience
Prices to high for small storage place.Johnnetta G. | Overall Experience
El cliente no dejó un comentario.Ashley S. | First Impressions
El cliente no dejó un comentario.Yvette C. | First Impressions
Verry Niece.BOBBY B. | First Impressions
The man who helped me was very nice and accommodating.Kimberly W. | First Impressions
Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.Breann B. | First Impressions
Good experience.jacquelyn m. | Overall Experience
Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, RochelleRochelle M. | Overall Experience
This was the best UHALL experience I've ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it's a total lifesaver!Mary M. | First Impressions
Staff was very helpfully.and the place was very clean.Brad G. | Overall Experience
The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.Brad G. | First Impressions
Good customer serviceKesha C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!