Customer Reviews for U-Haul Moving & Storage at E Lancaster

1,327 comentarios

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Last Sunday 09/25/22 when I rented the truck for 4 hrs. Front asked me how many mikes I will drive I said 40-50 miles. He estimated the price included rent, milages and gas around $80. I was agreed. But when I returned the truck before 4 hrs. We drove less than 50 miles. I was surprised because when they sent was $120.

Martina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Made everything so seamless despite my card difficulties. Thanks again

COURTNEY M. 
Clasificación:
5.0

Eli Tawater was very personable and was very knowledgeable about his job. He is an excellent employee. The only reason I would go back to Uhaul is because of the good service of Eli Tawater. After the rental I called him several times with questions and he was patient, informative and polite. Outstanding!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

Always friendly and helpful

BRANDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

zuria S. 
Clasificación:
5.0

Very helpful in my time of need

RENETTA F. 
Clasificación:
5.0

Owner is always very helpful. My go to U-Haul location.

BRANDON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

The guy that was there when we pick up was extremely helpful and very nice. On drop off it was okay but we were hoping to have had the same guy fro. Pick up but everything was a good experience

Alana C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa C. 
Clasificación:
5.0

Stuff very friendly and helpful!!

Ofelia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry O. 
Clasificación:
4.0

Technology. Issues made it take longer to get processed.

Cheryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney G. 
Clasificación:
3.0

I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.

Kimberly D.  |  Overall Experience 
Clasificación:
5.0

U-haul made this rental VERY difficult and I will NEVER rent from them again. My preference location is Keller TX, There are 3 U-haul vendors in Keller and that is where I wanted to pick up the trailer. Instead, 2 days before my reservation, u-haul sends me an email that I had to go to downtown Fort Worth to pick up the trailer. This was NOT what I was told originally. With no other choice, I went WAY out of my way to pick up the trailer. Jim, the manager at this location was GREAT! He understood my situation and when I asked if I could drop off the trailer in Keller when I was done, he made a genuine effort to try to accommodate my request. Unfortunately u-haul wouldn't have it, with out charging me another days rental. This would have helped out u-haul AND me since they didn't have any of the trailers I needed in Keller. I could have brought them one. To demonstrate u-hauls ignorance, there were 22 car dollys at the Fort Worth location. Jim told me that people just keep bringing them in. There is a car dolly vacuum somewhere in u-hauls system because there ALL in Fort Worth! It would have been a win win for me to return to Keller, but because u-haul can't get out of its own way, there are STILL no trailers in Keller! Never again!!

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney G. 
Clasificación:
5.0

Store is in a rough area of Town but the staff was excellent and really made my day!

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

Everything was just fine

Twanna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwen P. 
Clasificación:
5.0

Gracias

Anthony M. 
Clasificación:
2.0

brake lights didn't work A/C didn't work alarm buzzer kept going off inside the cab while driving

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arcelia D. 
Clasificación:
5.0

Jim was pleasant and helpful. Give him a raise.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ataleo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monika S. 
Clasificación:
5.0

The guys where awesome super friendly I loved both of there smiles. I will definitely return

Rhonda A. 
Clasificación:
5.0

Staff were very friendly and assisted us the moment we entered the store. Would rent from this location again.

Emmanuel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schenea T. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAKISHA C. 
Clasificación:
5.0

Great experience with accommodating Uhaul staff at this location.

CHARLES P.  |  Overall Experience 
Clasificación:
5.0

Great service!

KITRINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cierrai B. 
Clasificación:
5.0

Stop taking about politics when you have customers waiting for service. Things such as this Issue can result in your location loosing business.

MORRIS W. 
Clasificación:
4.0

Staff was excellent really helpful

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Claude J.  |  Overall Experience 
Clasificación:
5.0

The guy was awesome and upbeat which is great for early pick ups on horrible circumstances. He was very nice, helpful and just overall great.

Samuel P. 
Clasificación:
5.0

It was perfect. They were very efficient.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

My counter person was awesome and very accommodating. I will definitely come back and rent at this location

Dedrich F. 
Clasificación:
5.0

In and out in less than 5 minutes!

Troy K. 
Clasificación:
5.0

I arrived within my contracted time frame. Eli and Jim were right there waiting for me. We agreed upon my contract and I was processed within 15 minutes. the staff understanding of my account was very reassuring. this was my first uhaul experience and I found the equipment very well kept.

jessiame L. 
Clasificación:
4.0

Busy location but good customer service.

Andrea G. 
Clasificación:
5.0

Great service! Thank you!

Billy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zoraida C. 
Clasificación:
1.0

Fire the general manager.

Oscar H. 
Clasificación:
5.0

Very nice and friendly

Michelle R. 
Clasificación:
4.0

It was a hassle having to give out a personal number of a friend for the company to call. I felt my information could be in jeopardy with all the photos of my personal information.

Kevin R. 
Clasificación:
5.0

I rate the facility itself well. They had a good size, enough people working and smooth process. I wouldn't recommend to a friend or book here again because of the neighborhood. I was kinda forced to pick up here because the uhaul had to change my pick up. Not a good neighborhood and on top of that, my uhaul had barely an 1/8 of a tank. I had to get gas at the nearest station which was a very scary looking place. The location is not at fault of the team at this location.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE SANTOS O. 
Clasificación:
2.0

Altamesa location is poorly staffed and those who are there are not good at replying to calls or communication. When you ask for help, they dismiss you or just point to where you need to go without clear instructions. I was shown the wrong storage space and was denied access for 2 days straight. Doing so caused me to need to extend my truck rental and spend money that I need to live on. I was highly disappointed. However, at the U-Haul on the least desirable part of town, Jim was very kind and attentive, although he was the only person there to help me.

Arnedria H. 
Clasificación:
5.0

You have an equipment supply chain issue. I rented a truck and requested a furniture dolly on line. My reservation confirmed availability for everything. When I checked in, the GM for the location told me the reservation system did not actually reserve equipment down to the level of a dolly. He said he could sell me one or offered a hand cart. I just had the dolly removed from the reservation. Had i not had other resources available, I would have just canceled the entire reservation. We're down sizing and the rental was only needed to get a large sectional couch into my daughter's new place.

John M. 
Clasificación:
1.0

When I first came to check out the truck young lady working at the desk wouldn't even get up she rode around in a chair to do a job when I brought the truck back the general manager had attitude real rude bad customer service this is the second incident I had with him and I'm pretty sure you have a complaints with him too I don't understand why is he still working for you all is clear he doesn't like working the shift I would not recommend the Lancaster location to know one I will not return there I like U-Haul but this experience put a bad taste in my mouth

WILLIAM S. 
Clasificación:
5.0

Thank you for the service.

alejandro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R. 
Clasificación:
1.0

I had a really bad experience with U-Haul like never before firsthand I made reservations at this same location went here to pick up the truck only to find out that my reservations were sent to another store 5 miles away. Called customer service back and they sent me back to the Lancaster Store so I got my truck the lady was really nice. Went to take my truck back before time the guy that was working had me waiting for sometime but he was busy and the only one working so he finally checked me back in he had me get in the truck and turn on each blinker, step on the brake, this was done from the rear to the front he was very rude I've rented trucks and several of my family has as well I called them and asked they never experienced anything as this before so is this a new process if so then why wasn't the person that was behind me checking in as well never had to do this yes I stayed and watched.

Rosalyn C. 
Clasificación:
4.0

400$ was to expensive to rent a trailer

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul A. 
Clasificación:
5.0

The person who helped me change to this drop off location was very helpful and it was a quick easy process.

Aaron C. 
Clasificación:
1.0

Charged $20 for an after hours trailer drop where they did absolutely nothing

John C. 
Clasificación:
1.0

Rude staff and charges are outrageous. I drove 10 mi or less but was charged $53 for gas and fees. I guessed I would use 50 miles but only used max of 10 and no $ was returned. I understand contracts but this was ridiculous. I will Never use or recommend this location or Uhaul to anyone bc of my experience at this location.

Yolanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM C. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
2.0

I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.

Fredrick B.  |  Overall Experience 
Clasificación:
4.0

When I first arrived, I did have to wait a bit. The representative was with another customer. Perhaps hire more help.

Fletta A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIRO R. 
Clasificación:
5.0

Online/mobile experience did not work. Staff was super helpful and got everything going for me.

Vinh-Luan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO C. 
Clasificación:
5.0

Your staff went above and beyond to help me familiarize myself with all rental equipment and got me on the road in lightening speed. Can't say thank you enough for hiring such great personnel

Maureen G. 
Clasificación:
5.0

Have been using this location for awhile. Very good service, people friendly, manager Steven has been helpful and great to work with. Will continue to use this location until finalize my move.

Stephen T. 
Clasificación:
1.0

I scheduled an 8:30 pickup, and due to problems with the uhaul app and customer services inability to fix the problem remotely, I was forced to wait until the store opened 30 minutes later at 9am. The store was supposed to open at 9. The person who checked me out Sunday morning was 15 minutes late to the location. Waited a minute before entering the store to finish their cigarette. Required 10 minutes to turn off the alarms and unlock the store. It was very inconvenient on moving day, as I had movers scheduled to arrive at my storage unit at 9:30am. To compound the inconvenience, the employee completely bungled the equipment delivery. While he did retrieve my dolly, he told me he'd have to "go out there and get them," to deliver my furniture pads. He began checking in the next customer (another man who'd been waiting since around 8:30.) I had to leave without some crucial equipment (many pieces of furniture were damaged in my move.) The truck and dolly worked fine for a ~350 mile trip. I'm aghast at the absolute garbage experience. I've never had major issues like this with uhaul locations.

NATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYODEJI J. 
Clasificación:
5.0

I have rented a trailer from 3 local Uhaul locations. Only this one has exceeded all my expectations. They follow Company procedures and do the right thing. I am amazed at their professionalism! 

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA R. 
Clasificación:
1.0

Fire the guy who checked me in. I swear if I had died in the parking lot he would have stepped over my body on the way home. He just didn't care at all. I get that he had probably had a bad hangover after New Year's Eve, but his lack of caring was truly off the chart. I had to ask twice for my blankets and almost left them behind thinking they were probably in the truck. The truck had no windshield wiper fluid. Turned out to be a big issue.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
1.0

Very bad customer experience and very unprofessional

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony E. 
Clasificación:
5.0

The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. ¡Gracias!

Anthony E.  |  Overall Experience 
Clasificación:
2.0

It's reallly not a local thing. The entire area had a shortage of dollys for rent. Of course they would sell them but the ones we reserved for rent were not available. How do you move a house with older women with no dollys? If you can sell you can rent. Your lack of planning now puts me in a bind.

caleb E. 
Clasificación:
5.0

The young man who check me out was very helpful, being my first time renting.

TIFFANY C. 
Clasificación:
5.0

Top notch service. Really friendly and helpful!

wesley Q. 
Clasificación:
5.0

Make sure when you make a reservation that it makes it and doesn't stay as a quotation so there is a truck waiting on you.

WAYNE P. 
Clasificación:
5.0

Extraordinario servicio al cliente

DEANDRE JOE JR R. 
Clasificación:
5.0

Awesome service! Thanks guys.

DARYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

Thanks for all the help

tasha f.  |  First Impressions 
Clasificación:
5.0

The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!

Anthony E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette m.  |  Overall Experience 
Clasificación:
5.0

All of You have been great

June B.  |  Overall Experience 
Clasificación:
5.0

The guys were friendly and helpful. Thanks for the pleasant experience.

Teresa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monicea R.  |  Overall Experience 
Clasificación:
5.0

Excellent Service

Doris Y.  |  Overall Experience 
Clasificación:
5.0

I recommend that place they'll work with you

pablo b.  |  Overall Experience 
Clasificación:
3.0

Prices to high for small storage place.

Johnnetta G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvette C.  |  First Impressions 
Clasificación:
5.0

Verry Niece.

BOBBY B.  |  First Impressions 
Clasificación:
5.0

The man who helped me was very nice and accommodating.

Kimberly W.  |  First Impressions 
Clasificación:
5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Breann B.  |  First Impressions 
Clasificación:
5.0

Good experience.

jacquelyn m.  |  Overall Experience 
Clasificación:
5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rochelle M.  |  Overall Experience 
Clasificación:
5.0

This was the best UHALL experience I've ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it's a total lifesaver!

Mary M.  |  First Impressions 
Clasificación:
5.0

Staff was very helpfully.and the place was very clean.

Brad G.  |  Overall Experience 
Clasificación:
5.0

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.

Brad G.  |  First Impressions 
Clasificación:
5.0

Good customer service

Kesha C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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