Customer Reviews for U-Haul Moving & Storage at E Lancaster

1,222 reviews

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Nothing!

KENNETH C. 
Rating:
4.0

Thanks for all the help

tasha f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!

Anthony E.  |  First Impressions 
Rating:
1.0

Had a problem with service center returning the equipment.

FRANCISCUS M. 
Rating:
2.0

I would love to get a full refund for the hassle and stress we experienced. I used to like uhaul, but not anymore if you don't make this right. The main loading door cable was not on the pulley, which made it possible to open the door, but impossible to close it. Fortunately, Brandon was able to temporarily fix it and get us on the road. He deserves a raise, he really saved the day. If not for him, we would have had to move ALL MY BELONGINGS TO A DIFFERENT TRUCK!! Would love to see the main loading door pulley system become part of your pre-rental checklist so others don't experience the stress of having to take the truck back to the rental location with the back door wide open. It was slightly dangerous. I would love to get a full refund for the hassle and stress we experienced. I used to like uhaul, but not anymore if you don't make this right.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

yvette m.  |  Overall Experience 
Rating:
1.0

The worst customer service ive experienced. The name tag stated that I was dealing with the OWNER. He was very rude and even made it clear that I was closer to the John t white store. When I returned the vehicle there was a different employee who unhitched my trailer and walked away. Never said a word. Rude. I will never return to this location.

CARL J. 
Rating:
4.0

Verify billing and cost. What was booked online vs what I ended up actually paying was 2 different cost.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Donsha F. 
Rating:
3.0

When i rent the 10' uhaul truck, I had to put fuel in it myself. It was cool though...i was informed that I would be reimbursed my money in a few days.

Kendra P. 
Rating:
5.0

Very professional.

ELAINE P. 
Rating:
3.0

Customer did not leave a comment.

Tanner W. 
Rating:
3.0

The trailer was missing the license plate and the security change was off of a small trailer, so It did not fit to use in its proper function.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

STANLEY D. 
Rating:
5.0

Take care of the customer and uhaul do there job and hook everything up so customer can just load and go. To make a customer do your job without pay is bull shit! Oh btw you should of giving me a discount for all you put me thru. As it was it was very expensive. And I didn't get price I was quoted.

Thomas F. 
Rating:
5.0

Everything was great

RANDOLPH RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
Rating:
1.0

The mileage was incorrect in the system for the van I rented, but Brandon promised he fixed it and did not! I was charged for 216 miles and I only drove 19! What is going on here? Never again… I am going back to demand my money back!

ROSALIND B. 
Rating:
3.0

Aside from the phone\app\ID thing ONCE AGAIN not working - the process was one of my better experiences at this location. I got a "one way" truck for some reason - and it was new, very clean, great AC, and the USB phone charger was awesome. It was a incredibly nice change from the old, filthy, noisey, junk trucks I've gotten in the past - so... thanks!

PATRICK T. 
Rating:
4.0

As for my experience, everyone and everything was quite satisfactory. Thank you.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

FILIBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Anna G. 
Rating:
5.0

Get the truck a tuneup it was hard to drive

Britney G. 
Rating:
5.0

Customer did not leave a comment.

JOSE MANUEL R. 
Rating:
3.0

This location is what I'd expect... the truck wasn't messy, but it wasn't CLEAN. The fuel at the start of the rental was at 1\4 tank WHICH IS SO OBNOXIOUS I CAN'T EVEN EXPLAIN IT. Also - stop putting blankets and dolleys in the truck. I didn't rent them. I don't want them. I'm paying for the entire truck and I want every square inch... I'm not paying to haul Uhaul gear around. I will be back because you're the only location in my neighborhood.... but if there were a single other option, I assure you, I would go elsewhere.

patrick T. 
Rating:
1.0

The employee Brandon Perkins should ask customers how far are they traveling so he could give them a heads up on how the rate will change after the free mileage. He failed to tell us that before we got the rental. He was trying to rush my husband and I out the door. When we returned the truck and asked him why he didn't tell us. He stated" that wasn't his place to tell us anything". He then lied on myself and told my husband that I said we were going 30 miles. I never stated how far we we going because he never asked. He explained how much gas is needed to put back into the tank to get the 15.00 refund but not the mileage. We also asked who's the manager that we could talk to he didn't want to give us that information as well.. He's extremely rude and needs training on customer service etiquette. This was our first experience with uhaul and it was horrible.

ALLYCIA S. 
Rating:
4.0

Customer did not leave a comment.

MARLA A. 
Rating:
1.0

He was not knowledgable about any of the equipment. He did put the tow dolly on the truck correctly, didnt know how to put my car on t)he dolly to show me. He did not have me sign anything. The windshield blade was broke. Nice guy but not helpful. Added safe trip move and i didnt request it. Overall this was my worst experience with Uhaul.

MICHELLE T. 
Rating:
1.0

This particular employee or Uhaul.com added additional items to my ledger that I did not request, subtly increasing my bill. Be better than this Uhaul.

Phillip W. 
Rating:
3.0

The return your truck process is absurd. You're are alredy

AMY L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great customer service- easy install and great suggestions made!

ALICIA H. 
Rating:
1.0

Waited over 40 minutes to check out. No idea what they are doing.

BYRON C. 
Rating:
2.0

I signed up for contactless and still had to wait inside for about 45 min. This is 45 min after my reservation time. Thankful for Justin( or guy) working front, he was able to make the experience easier at the end

Debonaire R. 
Rating:
1.0

Lied on summary. Overcharged for key and multiple other things

DIANTHONY C. 
Rating:
5.0

Nothing. Excellent customer experience

MARK W. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Although the location was in a bad part of town, Brandon was extremely helpful with my return and even parked the trailer for me. However, the location needs a direct phone line that the employees at the location can answer and ask questions, as opposed to a number that goes to a national answering service

GREGORY B. 
Rating:
5.0

Nothing. Customer service was outstanding!!

RAY I. 
Rating:
1.0

I specifically asked to return the trailer to Hereford Tx. 79045 and was tod I would be able to both on phone and at the pickup location. When I got my contract via email later it said to return to Dimmit Texas. This meant I had to take off work to return this trailer. Plus more mileage I normally get paid at least 3.00 dollars a mile to transport equipment. Maybe you should reimburse me the 44 extra mile to return this to a location of your choice not mine. This was severely inconvenient and as I was starting a new job I did not need this type of problem the first days of work

RODNEY L. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
3.0

Surprise additional charges that were not explained during pick up

TANISHA W. 
Rating:
1.0

Make sure your employees hook up the trailer right

JOSHUA S. 
Rating:
5.0

service was excellent but she was by herself - i think she did well considering. She kept a good attitude.

JENNIFER OLIVER H. 
Rating:
5.0

Customer did not leave a comment.

MARGERY P. 
Rating:
3.0

Customer did not leave a comment.

Micah W. 
Rating:
5.0

Everything was good

SHARON D. 
Rating:
4.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Thank you!

BERDA S. 
Rating:
3.0

You gave away my original truck without calling me! Unacceptable! Then you make me drive across town to rent a defective truck. Unacceptable! The staff at the Lancaster location was good, just this experience was unacceptable.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

JEROME B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

Customer did not leave a comment.

TOMMY M. 
Rating:
4.0

Employee noted trailer was sitting low on hitch ball, but didn't think to suggest turning the shank over/ flipping ball to other side to gain more height. I stopped at another store and they didn't suggest this simple correction either…the 2” drop was recommended on ihaul site for my car, but it was not correct for the large/ long trailer.

CARL G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Remove the "Forced Insurance" coverage when booking,. I did no like the fact that I had to "Delete" the coverage "at the end".. Thank you.

Thomas F. 
Rating:
5.0

Easy check in and check our process.

BEVERLY W. 
Rating:
1.0

Be professional

Denise O. 
Rating:
4.0

Customer did not leave a comment.

REN S. 
Rating:
5.0

Customer did not leave a comment.

STACEY L. 
Rating:
5.0

Management was extremely helpful transferring my rental agreement from another location and accommodating me on short notice

Christian M. 
Rating:
4.0

Customer did not leave a comment.

GORGONIO C. 
Rating:
1.0

They made me do way more than I've done at other locations. Literally took over 30 minutes and I reserved online. I was late to my appointment.

ALTHLY AMBER B. 
Rating:
2.0

I'm pretty sure that we were overcharged. Also the fuel tank was not full when picked up making it difficult to judge how much was used on our trips.

GARRY V. 
Rating:
4.0

Customer did not leave a comment.

LAUREANETTE I. 
Rating:
3.0

it was a bit of a rough location and lot. but, it worked.

JAMES L. 
Rating:
5.0

Just keep doing what you are doing

STACY M. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Have more than one employee working ANY weekend, let alone a holiday weekend - the line and wait at beginning and end were more than the customers were happy with.

ERNEST F. 
Rating:
2.0

Original pick up location was locked and nobody answered the number on the door. Customer support couldn't get a hold of anybody and credited us $50 and found us another location with the moving truck we needed. Original pick up location was also in a not so savory location. Run down area that didn't seem very safe!

Michael E. 
Rating:
5.0

Your service was excellent at both ends

Fernando L. 
Rating:
4.0

The only downside was an elderly argumentive lady who held check in up for us and several other customers. She tried to start an argument with the counter person for an hour and a half. The counter person held his temper & assisted her with all issues. That fellow is a credit to your company.

GARRY V. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

DEKEIDRA F. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Satisfactory

DORIS Y. 
Rating:
5.0

No complaints, being able to book online made the process smooth and easy. Thanks for your service

NADINE D. 
Rating:
3.0

Could of used more staff for a Friday. One person dealing with customers caused a long wait time. The individual that helped us did well under pressure.

JAYNET B. 
Rating:
5.0

We are return customers! And will continue to be. Thanks.

JUDY C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Everything went well. I would like more information details about the moving services provided if I need assistance with lifting boxes on or off a rental truck. Thanks Patricia Thomas.

Patricia T. 
Rating:
1.0

I think Brandon was a bad server I rented a uhaul for 110 supposedly but they took 185 dollars from my debit card and he told me that they take a percentage of the deposit which was 100 dollars but I only got 37 dollars back and he didn't know why they took the extra 75 it's just was a terrible service so I wouldn't recommend anyone here

DEWAN T. 
Rating:
5.0

Great and helpful service from Steven. He's a keeper. Ken.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

POMONA LYNN B. 
Rating:
5.0

Great help from employee

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Very helpful. Good customer service

Augustin C. 
Rating:
5.0

Customer did not leave a comment.

GARRICK G. 
Rating:
5.0

Give all you're employees a significant raise.

DUSTIN E. 
Rating:
1.0

The worker was acting like he was so smart and knew everything. The main thing he did not do was check my ID. While he wanted to make sure my phone rang he really missed the most important thing my ID. He wanted the address where I was going which was none of his business. SOME OF THE PEOPLE WALKED OUT. HE DID NOT CARE. All he was just trying to make himself look big. He needs to be train in customer service. I will never go back.

Bobbie L. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

My scheduled location to drop off was at JD Automotive Service at 2125 E Lancaster in Fort Worth. I tried to take the trailer here, but they didn't want it, and were very rude. The man told us that we couldn't leave it here and had a very nasty temper and attitude. He said they didn't have any room for the trailer. It doesn't make any sense to me to allow someone to schedule a dropoff like this and then to be treated so poorly as a customer doing what I thought I was supposed to do. It was ridiculous for him to act that way to us when we thought we were doing what we were supposed to be doing. Something should be done about this and I believe we are owed an apology for such horrendous behavior.

TRACY E O. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
4.0

Customer did not leave a comment.

Yvette C.  |  First Impressions 
No reviews have been submitted for this location.

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