Comentarios del cliente para U-Haul Moving & Storage at E Lancaster

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at E Lancaster

Grado total:

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Donnetta I. en

Grado:

Nothing. Everything was great.

Marvin H. en

Grado:

Every thing was good

KAREN H. en

Grado:

Probably not, I prefer John T White . I’m very unhappy that since I was two hours later (than twenty four hours) on return I was charged double on the truck , furniture pads , furniture dolly and appliance dolly . That’s really ridiculous and poor customer service.

Darren L. en

Grado:

Understaffed. Had to wait a while to check out. To check in, I had to use the auto check because the attendant was asleep. When I tried to contact the chat lime to report, I did not get an answer for a while Long after I left

Tayler D. en

Grado:

El cliente no dejó un comentario.

RICHARD C. en

Grado:

more equipment. Perhaps you can improve same day rental

Frederick A. en

Grado:

I received good service I did not have to wait very long have my hitch installed good job

Crystal G. en

Grado:

Make sure the receipt can be viewed. I never saw mine.

Jovane C. en

Grado:

Thanks for everything!

John H. en

Grado:

Ever though this is a small location the store and staff are great!

Deborah V. en

Grado:

Get better computers and hire more staff. I did the express registration and it took me over 30 minutes to get the truck etc. I was late meeting my movers.

Tish W. en

Grado:

El cliente no dejó un comentario.

Summer G. en

Grado:

The representative that helped me out was very knowledgeable and helpful. You can tell he enjoys his job. He was positive and happy. Awesome fluorescent beanie to brighten up too. All around great experience.

Felicia B. en

Grado:

The uhaul manager was super nice and accommodating during my uhaul rental. I appreciate his guidance through the process especially his reccomendation to give myself enough time to return the truck. I would refer this location to others. Very professional.

Christopher M. en

Grado:

Nothing, the staff went above and beyond to help with service.

Falana Z. en

Grado:

El cliente no dejó un comentario.

Donna F. en

Grado:

El cliente no dejó un comentario.

Yolanda P. en

Grado:

John was really nice and helpful, with him being the only one there at the time I went to drop off truck it was an easy drop off. I had a few people ahead of me put the wait wasn't very long. Thank You John for the speedy service.

REX J. en

Grado:

On Sunday 9-22-19 I visited the Uhaul Storage and Moving on 1101 E Loop 820, Fort Worth, TX 76120. When I arrived the lady was very nice and assisted me. I was there to rent a two wheel car dolly. I paid for the service and went outside to get the equipment. After 5 minutes the gentlemen informed me that they did not have the equipment. He quickly sent me to the Lancaster location to pick up another dolly. While there I had to pay for the equipment again. Later that day, I looked at my checking account and found that I have been charged for the use of the equipment at the first location event though there was no dolly onsite. Later in the afternoon, I contacted the location on 1101 E Loop 820, Fort Worth, TX 76120 to inform them of the charges. They told me that I would need to come back to the location for the reimbursement. They should have told me that while I was there. I live 30 miles from the location and have to go all the way back to Fort Worth because your staff neglected to tell me this information. Not fair! Fuel and Time--

Cleadus H. en

Grado:

The store manager was great, the entire process was quick, efficient and didn't break the bank. Made my move so much less stressful!

Cindy S. en

Grado:

Quick and eady thanks

Lindsey T. en

Grado:

i was told i wouldnt get charged an over night fee then an extra $20 was still taken.

Billy W. en

Grado:

El cliente no dejó un comentario.

Hieu N. en

Grado:

Train employee on proper customer service skills

Sonia M. en

Grado:

El cliente no dejó un comentario.

Jamie W. en

Grado:

El cliente no dejó un comentario.

Antoinette L. en

Grado:

El cliente no dejó un comentario.

Edmund Q. en

Grado:

El cliente no dejó un comentario.

cimione M. en

Grado:

El cliente no dejó un comentario.

Shunta M. en

Grado:

El cliente no dejó un comentario.

Bobby W. en

Grado:

Customers with reservations were not taken before those without.....This is unacceptable.

Rashel L. en

Grado:

Our rental equipment got moved to this location without our knowledge. It was out of the way for us so that is why we wouldn't recommend the location.

WESLEY G. en

Grado:

El cliente no dejó un comentario.

Rhonda W. en

Grado:

El cliente no dejó un comentario.

Brad G. en

Grado:

Staff was very helpfully.and the place was very clean.

Brad G. en

Grado:

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.

Kesha C. en

Grado:

Good customer service