Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1,680 comentarios

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

SHARON W. 
Rating:
5.0

Promt service.

Eugene S. 
Rating:
3.0

Customer did not leave a comment.

Frank C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

Nashira M. 
Rating:
5.0

Customer did not leave a comment.

Danny V. 
Rating:
5.0

All the staff was friendly, helpful and professional.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Kaia L. 
Rating:
5.0

Customer did not leave a comment.

Karol S. 
Rating:
2.0

Manager very rude and unprofessional

Jackie S. 
Rating:
5.0

This was a great location, very friendly and helpful, but it wasn't the one that I was scheduled for. When I arrived at the one that the traffic office scheduled me for, they did not have my truck. I had to drive an additional 15 minutes further to get to this location.

Angie J. 
Rating:
5.0

Customer did not leave a comment.

Helena H. 
Rating:
5.0

Friendly, helpful and quick. Great pickup experience. Reached out to me a head of pickup time and advised about moving pickup time up to avoid road closures for parade.

Charlie P. 
Rating:
1.0

We were quoted $29.95 but cost us $121.00 Representative should have advised the cost of insurance and should have recommended a larger truck to avoid extra mileage cost. The representative when we called reserved a truck at the furthest location from us in Grand Prairie. She also said the truck was to be rented for only 7 hours yet signs say $29.95 Per Day (24 hours) so then she changed it.

Gavina G. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

LaVernee D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Kameka J. 
Rating:
5.0

It was great I'm going to open a corporate acct if U-Haul has that available

Juan M. 
Rating:
1.0

Sucked big times!!

Nita R. 
Rating:
5.0

I was completely satisfied and the Team there was great! Thank you!

John V. 
Rating:
4.0

Customers should be advised of the benefits of airing up the tires of the tow vehicle.

Curt F. 
Rating:
5.0

Larry is always so nice and helpful

TAMMY P. 
Rating:
5.0

The reps were great and the process easy

Regina B. 
Rating:
3.0

After hours return wasn't clear, felt unsafe as a girl by myself doing the return since I had to call support and be on hold for quite some time. OTHER than that, perfect with great staff. Was just a very very unfortunate oversight.

Leah C. 
Rating:
5.0

Customer did not leave a comment.

AURORA W. 
Rating:
5.0

Very helpful personnel - came right out and took care of me.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Gaige T. 
Rating:
5.0

The manager Larry provided great customer over the phone and in person.

Julie W. 
Rating:
3.0

Truck had damage not on the site pictures at check out so had ti decline them and submit new ones. Truck rode very rough, both loaded and unloaded, needs to be serviced

Gary H. 
Rating:
4.0

Customer did not leave a comment.

DARRELL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedram Z. 
Rating:
5.0

Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area

JESSE J.  |  Overall Experience 
Rating:
5.0

Reservation was a mess. Last minute availability and location change required multiple phone calls and driving about 45 minutes the wrong direction. The previous renter didn't return on time. There should be enough add'l penalty for late return to greatly reduce this frustration for other customers.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Jackie M. 
Rating:
5.0

Everything was great, smooth transaction. I will recommend and I will return there for all of my uhaul needs

Edwin T. 
Rating:
5.0

It was absolutely perfect. Couldn't have went any better. I MISS the truck..lol. It got me halfway across the country absolutely perfect. I'll use uhaul again soon. Thanks.

dennis V. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

As I recall, the website offered a $30 discount from the $105 rental charge if I dropped off the truck at Grand Prairie instead of Arlington. I chose that option to save $30. However, I am surprised that U-Haul went ahead and billed me the full $100!! Am I NOT to trust U-Haul offers on the web anymore?

Ravi D. 
Rating:
5.0

The rep was extremely friendly, informative and helpful with the entire rental and getting me supplies for my move.

Shayla K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

CASSIE F. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Nice place - great guy - helped us find all hookups.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Very polite and helpful front desk. I was quickly in the truck and on my way. Much appreciated!

Anthony M. 
Rating:
5.0

Larry was very kind.

Roxanna M. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

delbert N. 
Rating:
5.0

Customer did not leave a comment.

LATONYA L. 
Rating:
5.0

Jerry and ALL the guys up there are the best! I have never had an issue with anything that I have rented from this location. Customer service is 100% the best

KEN R. 
Rating:
4.0

Customer did not leave a comment.

Sabindra P. 
Rating:
5.0

Just keep up the good work. Fast and friendly!

Angela W. 
Rating:
5.0

The gentleman that checked me in was awesome and had a wonderful personality.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Laurin G. 
Rating:
5.0

Thank you

Jorge G. 
Rating:
5.0

The app needs improvement, for delivery it is almost impossible, the staff is excellent the treatment was very dedicated my only bad experience was with the app

Jhomely A. 
Rating:
5.0

Customer did not leave a comment.

Stefanie J. 
Rating:
5.0

Staff is always polite and helpful

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

nice

Boussad B. 
Rating:
5.0

Customer did not leave a comment.

CELESTE B. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Sairaj N. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Nice staff!

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

aaron G. 
Rating:
5.0

Ask the customer if they would like any explanation or demonstration about operation of the truck or in particular features not usually on typical consumer vehicles Perhaps maybe even available short and relevant video options) Ask customer if they might be going on any automated tollways and if so explain to them how and by whom they will be charged Start with a full tank of gas which customer needs to return the same when done — everybody knows what a full tank is, our service was excellent but this is comment about how different is is to tell the customer they need to bring it back as it is now and it is now "11/16ths" full (actual level we were told, gauge only measures to eighths, so customer has to thin not of "full" tank but 11/16ths, or 13/16ths, etc — people have to literally calculate fractions to figure how close that is to a fraction they might understand, like quarter tank, etc) This location and staff was excellent — I will return and encourage other so to as well

Steve F. 
Rating:
5.0

Quick and painless chdck

Attis M. 
Rating:
5.0

Both guys at location were very knowledgeable and quick to answer any questions I had. No words to describe level of customer service displayed. 1000 stars!!!

Rashad C. 
Rating:
5.0

NOTHING! THE STAFF AT THIS GRAND PRIARIE LOCATION IS GREAT

Kennerh R. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

Y'all did an awesome job, great customer service. I highly recommend this location on Main st. In Grand Prairie.

yesenia C. 
Rating:
4.0

Customer did not leave a comment.

Alondra R. 
Rating:
5.0

Customer did not leave a comment.

Kennerh R. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Thanks for the help getting my reservation corrected.

Sean M. 
Rating:
5.0

Excellent customer service and team.

Wahsaan B. 
Rating:
5.0

You may want to update the video that the key drop box may also just be at the front door rather than an orange drop box

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Great service from a super manager.

Bertram B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Caul J. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
4.0

Customer did not leave a comment.

CAREY S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia B. 
Rating:
1.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

The trucks seem a little beat up :/

Jenace S. 
Rating:
5.0

Your website / software is wonkeeeee.., it's almost like you can tell like you didn't spend very much money on it. Feels like it's an area that you need to throw a lot of money at. You're probably originally took everything you had and try to combine it and a slapstick way. It has lots of holes and it is not user-friendly. It's sad to see that ain't multimillion-dollar company like U-Haul have such a crappy website and software.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl F.  |  Overall Experience 
Rating:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C.  |  First Impressions 
Rating:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!

michael s.  |  Overall Experience 
Rating:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
Rating:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Della W.  |  Overall Experience 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E.  |  Overall Experience 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
Rating:
5.0

Great customer service will recommend people to go there

chris h.  |  Overall Experience 
Rating:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin M.  |  Overall Experience 
Rating:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford W.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and accommodating!

shelby c.  |  First Impressions 
Rating:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette g.  |  Overall Experience 
Rating:
5.0

Very professional ready to help best location ever

Francisco C.  |  Overall Experience 
Rating:
5.0

Great Service?

JAVIER C.  |  First Impressions 
Rating:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

Missy O.  |  Overall Experience 
Rating:
5.0

I used it for 30 months. Had a great experience.

CONNIE R.  |  Overall Experience 
Rating:
5.0

very nice and helpful staff :)

Teresa M.  |  Overall Experience 
Rating:
3.0

None

JESUS O.  |  Overall Experience 
No reviews have been submitted for this location.

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