Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1,707 comentarios

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Abelardo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIchael P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT H. 
Clasificación:
5.0

you guys are the best!

SABAH A. 
Clasificación:
5.0

you guys are the best, i cannot express enough how much i appreciate you when you helped me with my car dead battery. i owe you this.

SABAH A. 
Clasificación:
5.0

ABSOLUTELY. . . .very friendly, respectful, and professional!!!

Darlene M. 
Clasificación:
5.0

Very accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

This location always has great customer service everyone is super helpful and attentive

ERICKA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod M. 
Clasificación:
5.0

The overall experience with using U-Haul was terrifying. Drove to three locations to pick up an already reserved U-Haul. The wait time for customer service was also time consuming.

Laura G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devante A. 
Clasificación:
1.0

What a scam. I don't know if location views this or just management. But you know exactly that you are frauding for a gas charge. Take a picture of the gas levels. It's half a tank I just put it back to the level next door at chevron. And then you verbally said 2:45. In the store, in front of your cameras. When did that turn into 2pm? And being a few minutes late means I must pay another $40 plus another $14 safe coverage plus tax? Bravo  I'm sure those tactics won't work anywhere else.

Riley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sonya C. 
Clasificación:
5.0

Nothing, Just keep doing what y'all are doing!

Albert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

Excellent customer service I forgot the name of person but they were both nice and courteous

HOZEFA B. 
Clasificación:
5.0

Also very helpful

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell V. 
Clasificación:
3.0

The AC needed Freon

Leon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

Promt service.

Eugene S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nashira M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny V. 
Clasificación:
5.0

All the staff was friendly, helpful and professional.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karol S. 
Clasificación:
2.0

Manager very rude and unprofessional

Jackie S. 
Clasificación:
5.0

This was a great location, very friendly and helpful, but it wasn't the one that I was scheduled for. When I arrived at the one that the traffic office scheduled me for, they did not have my truck. I had to drive an additional 15 minutes further to get to this location.

Angie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena H. 
Clasificación:
5.0

Friendly, helpful and quick. Great pickup experience. Reached out to me a head of pickup time and advised about moving pickup time up to avoid road closures for parade.

Charlie P. 
Clasificación:
1.0

We were quoted $29.95 but cost us $121.00 Representative should have advised the cost of insurance and should have recommended a larger truck to avoid extra mileage cost. The representative when we called reserved a truck at the furthest location from us in Grand Prairie. She also said the truck was to be rented for only 7 hours yet signs say $29.95 Per Day (24 hours) so then she changed it.

Gavina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaVernee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kameka J. 
Clasificación:
5.0

It was great I'm going to open a corporate acct if U-Haul has that available

Juan M. 
Clasificación:
1.0

Sucked big times!!

Nita R. 
Clasificación:
5.0

I was completely satisfied and the Team there was great! ¡Gracias!

John V. 
Clasificación:
4.0

Customers should be advised of the benefits of airing up the tires of the tow vehicle.

Curt F. 
Clasificación:
5.0

Larry is always so nice and helpful

TAMMY P. 
Clasificación:
5.0

The reps were great and the process easy

Regina B. 
Clasificación:
3.0

After hours return wasn't clear, felt unsafe as a girl by myself doing the return since I had to call support and be on hold for quite some time. OTHER than that, perfect with great staff. Was just a very very unfortunate oversight.

Leah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AURORA W. 
Clasificación:
5.0

Very helpful personnel - came right out and took care of me.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaige T. 
Clasificación:
5.0

The manager Larry provided great customer over the phone and in person.

Julie W. 
Clasificación:
3.0

Truck had damage not on the site pictures at check out so had ti decline them and submit new ones. Truck rode very rough, both loaded and unloaded, needs to be serviced

Gary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedram Z. 
Clasificación:
5.0

Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area

JESSE J.  |  Overall Experience 
Clasificación:
5.0

Reservation was a mess. Last minute availability and location change required multiple phone calls and driving about 45 minutes the wrong direction. The previous renter didn't return on time. There should be enough add'l penalty for late return to greatly reduce this frustration for other customers.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie M. 
Clasificación:
5.0

Everything was great, smooth transaction. I will recommend and I will return there for all of my uhaul needs

Edwin T. 
Clasificación:
5.0

It was absolutely perfect. Couldn't have went any better. I MISS the truck..lol. It got me halfway across the country absolutely perfect. I'll use uhaul again soon. Thanks.

dennis V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

As I recall, the website offered a $30 discount from the $105 rental charge if I dropped off the truck at Grand Prairie instead of Arlington. I chose that option to save $30. However, I am surprised that U-Haul went ahead and billed me the full $100!! Am I NOT to trust U-Haul offers on the web anymore?

Ravi D. 
Clasificación:
5.0

The rep was extremely friendly, informative and helpful with the entire rental and getting me supplies for my move.

Shayla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

Nice place - great guy - helped us find all hookups.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
5.0

Very polite and helpful front desk. I was quickly in the truck and on my way. Much appreciated!

Anthony M. 
Clasificación:
5.0

Larry was very kind.

Roxanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

delbert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONYA L. 
Clasificación:
5.0

Jerry and ALL the guys up there are the best! I have never had an issue with anything that I have rented from this location. Customer service is 100% the best

KEN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabindra P. 
Clasificación:
5.0

Just keep up the good work. Fast and friendly!

Angela W. 
Clasificación:
5.0

The gentleman that checked me in was awesome and had a wonderful personality.

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurin G. 
Clasificación:
5.0

Gracias

Jorge G. 
Clasificación:
5.0

The app needs improvement, for delivery it is almost impossible, the staff is excellent the treatment was very dedicated my only bad experience was with the app

Jhomely A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie J. 
Clasificación:
5.0

Staff is always polite and helpful

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

nice

Boussad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sairaj N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Nice staff!

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron G. 
Clasificación:
5.0

Ask the customer if they would like any explanation or demonstration about operation of the truck or in particular features not usually on typical consumer vehicles Perhaps maybe even available short and relevant video options) Ask customer if they might be going on any automated tollways and if so explain to them how and by whom they will be charged Start with a full tank of gas which customer needs to return the same when done — everybody knows what a full tank is, our service was excellent but this is comment about how different is is to tell the customer they need to bring it back as it is now and it is now "11/16ths" full (actual level we were told, gauge only measures to eighths, so customer has to thin not of "full" tank but 11/16ths, or 13/16ths, etc — people have to literally calculate fractions to figure how close that is to a fraction they might understand, like quarter tank, etc) This location and staff was excellent — I will return and encourage other so to as well

Steve F. 
Clasificación:
5.0

Quick and painless chdck

Attis M. 
Clasificación:
5.0

Both guys at location were very knowledgeable and quick to answer any questions I had. No words to describe level of customer service displayed. 1000 stars!!!

Rashad C. 
Clasificación:
5.0

NOTHING! THE STAFF AT THIS GRAND PRIARIE LOCATION IS GREAT

Kennerh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C.  |  Overall Experience 
Clasificación:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl F.  |  Overall Experience 
Clasificación:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C.  |  First Impressions 
Clasificación:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. ¡Gracias!

michael s.  |  Overall Experience 
Clasificación:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl F.  |  First Impressions 
Clasificación:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Della W.  |  Overall Experience 
Clasificación:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E.  |  Overall Experience 
Clasificación:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
Clasificación:
5.0

Great customer service will recommend people to go there

chris h.  |  Overall Experience 
Clasificación:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin M.  |  Overall Experience 
Clasificación:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford W.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and accommodating!

shelby c.  |  First Impressions 
Clasificación:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette g.  |  Overall Experience 
Clasificación:
5.0

Very professional ready to help best location ever

Francisco C.  |  Overall Experience 
Clasificación:
5.0

Great Service?

JAVIER C.  |  First Impressions 
Clasificación:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Gracias

Missy O.  |  Overall Experience 
Clasificación:
5.0

I used it for 30 months. Had a great experience.

CONNIE R.  |  Overall Experience 
Clasificación:
5.0

very nice and helpful staff :)

Teresa M.  |  Overall Experience 
Clasificación:
3.0

Ninguno

JESUS O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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