Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6733 comentarios

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

LANCE J. 
Clasificación:
2.0

They charged me for four gallons of gas after a couple hour long move where we only drove a total of 13 miles. Your trucks get bad mileage, sure, but not that bad. Because I had photo evidence of the gas gauge before I left the U-Haul this morning, customer service was able to refund me but that process took 25 minutes. Overall, I would not recommend this location and if someone preferred to use it because of the location â€" PLEASE document everything at the beginning and end of your move.

Rachel M. 
Clasificación:
5.0

The Uhaul final destination location wasn't the closest Uhaul location based on the zip code that was given as my final destination. Most importantly, I couldn't really drive and do a few extra things that I needed to do because of a mileage restriction. Should've been unlimited miles or close to it. 10 or 15% extra mileage (of what you feel is good enough mileage) isn't good enough apparently. I already had to pay gas for a gas guzzler, but I'm glad that it's over. It also would've been nice for the truck to have cruise control on it. It would've been more comfortable while saving gas at the same time.

TONY R. 
Clasificación:
4.0

The man at the location who took my reservation was really nice and very helpful. Before stopping at that location, I had talked to someone at your 800# and they told me there was nothing available but the man at the location was able to find me a truck :) It was very helpful to me because it was a very busy weekend for moving! Nothing seemed to be available until he helped me.

MARGARET M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL O. 
Clasificación:
1.0

It was supposed to open at 9am, nobody was there for at least 30 minutes. No way to call and get through to anyone.

Matthew T. 
Clasificación:
5.0

Very quick and easy return.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SURAJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
5.0

That was honestly way easier than I thought it would be.

Courtney B. 
Clasificación:
5.0

Quick and easy drop off close to the apartment we moved our son into.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manfred S. 
Clasificación:
5.0

Were very accommodating and helpful

NANCY S. 
Clasificación:
5.0

These folks were fantastic! However, prior to this I was picking up the UHaul at the Verona Rd. Location. I was told I had received a text in regard to the change. Not buying it. Why, because over a couple of days I was unable to speak to anyone about adjusting the pick up time. I then drove from Reedsburg, WI to Madison this 122 miles roundtrip. They indicated that they were unaware there were issues with the phones. If you open at 8:00 and I walk in at noon that is 4 hours just on that day. However, the guys on East Washington were the best and very helpful They get 5 stars in my book.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY S. 
Clasificación:
5.0

The person who helped me was great. He should be promoted.

Diane K. 
Clasificación:
3.0

Make the after hours drop off box more predominately marked

Andrew F. 
Clasificación:
3.0

Prices I was quoted over the phone did not match at the time of picking up the unit, 12 pads cost double of what I was quoted and double what they were a week before with a different contract. Downloading a picture did not work either, thankfully the agent was able to take care of things....

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

The gentleman who assisted me this day went out of his way to get me in and out quickly. It was clear he was managing multiple reservations simultaneously and his ability to do so was impressive.

Kelley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan Daniel S. 
Clasificación:
5.0

Great location Guy did a great job but needed more help

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
3.0

Don't lie about the gas. I picked up a van with less than 3/8 of a tank and when I returned you claimed I picked it up with half a tank and charged me $12

Gregory S. 
Clasificación:
5.0

Very friendly manager. Great attitude; well done customer service. A+++

Steve B. 
Clasificación:
5.0

Thank you U-haul!

DEAN T. 
Clasificación:
5.0

Only one employee on site. He was great. But on a holiday weekend, there were several customers waiting. Suggest you have more than one employee working.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERLAWRENCE W. 
Clasificación:
1.0

The remote drop off process and online check out was very dysfunctional,

Victor H. 
Clasificación:
4.0

Uhaul called me on Monday to ask why I had not returned the trailer when I had already done so.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
4.0

Let the renter know on trailers, that the opening for a 6#12, is much less than 6feet

BARRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

The manager, Aaron, was extremely helpful.

Scott P. 
Clasificación:
5.0

The manager was extremely helpful and nice.

MARGARET A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
3.0

The pick up went pretty well. Some of the blankets I got were dirty so I didn't end up using them but overall it wasn't bad. Drop off however, wasn't great. I arrived shortly before closing (very shortly, but before closing) and the guy who was there was pretty rude and condescending to me. He refused to do the drop off procedure and instead told me to do it myself and shut the door in my face. Not super pleased about that.

Katherine F. 
Clasificación:
5.0

I have only good things to say about our experience. Aaron was very helpful and welcoming.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig N. 
Clasificación:
5.0

Nothing a very affordable, good and smooth experience

Michael H. 
Clasificación:
1.0

When arriving at the location I parked and walked into the store. I wasn't greeted by the employee sitting at the counter. I was asked reservation questions as if it was a speed round. I ordered fabric pads for the U-Haul and they were out of stock and I was told “I should have gotten a text about it” so I ended up having to purchase the large ones. Then I was told to meet the employee outside where he was going to hook up the trailer. The employee working did not say a thing to me as he attached the trailer and simply left saying “have a nice day” once attached. No one checked my break lights on the trailer, the chains were not crossed as they should have been, there was only one rubber safety for the chains, the chains were completely oily, and the electric wire was hanging off the side. It was not a good experience especially because that was the first time I have picked up or even driven a trailer before.

Amanda T. 
Clasificación:
4.0

Associate lacked a little in basic customer skills, but, at least he wasn't in his phone.

TODD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin S. 
Clasificación:
5.0

Exceptionally efficient. The speed of drop off and pick up was amazing.

Gordon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

The staff provided excellent customer service!

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila A. 
Clasificación:
5.0

Gracias

Roger M. 
Clasificación:
5.0

The worker I spoke to was very kind and patient.

Griffin O. 
Clasificación:
3.0

I would have given all the stars if it weren't for the return process. My trailer wasn't checked in when I arrived. The person was busy with onother customer and he assured me he would take care of it. After 24 hours, I still hadn't received my confirmation email. When I called, I was out on hold for almost 30 minutes. When I was finally connected, the conversation was disconnected. I had to call back only to be put on hold again for 30 minutes. By this time, I had driven back to the U-Haul store and talked with the representative. He finally checked me out and apologized for not doing it when I dropped it off originally.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
2.0

This location was completely understaffed for a busy weekend that coincided with UW move-out weekend. I saw other customers who had existing reservations be turned away. The employee who assisted me was great, but I felt sorry for how busy and how stretched thin he was that day. He was clearly doing the best he could given the situation.

Christopher G. 
Clasificación:
2.0

The worker was 50 minutes late showing up to open the office, and was very rude once he got there. The trailer had muddy footprints inside.

MICHAEL B. 
Clasificación:
5.0

The manager was very helpful in answering questions.

Patrick G. 
Clasificación:
5.0

Parking was the only limitation. Staff (Derek) super helpful and professional. U-Haul makes it easy.

MARK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

Derek was very efficient and courteous. This is a very busy location at this time of year and I was expecting the worst. Pleasantly surprised!

Kevin M. 
Clasificación:
5.0

Equipment was mostly clean. Inside of windshield could have been done better. Other than that, fantastic experience, professional and courteous behavior from the staff, and easy access to vehicles.

THOMAS S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark U. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
5.0

The only thing I wasn't told was I would be charged for after hours drop off

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynnara M. 
Clasificación:
5.0

General manager was helpful and passionate about his job.

WAYNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayu G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
5.0

Aaron Wheeler is very helpful to make sure the trailer is riding level, chains don't drag and everything works.

WILLIAM B. 
Clasificación:
4.0

Nothing! The man working was very nice and efficient !

NORA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS A. 
Clasificación:
5.0

The Uhaul staff person handling the rental at this location is an excellent rep for your company - nothing but compliments on my experience there.

Peter N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg M. 
Clasificación:
5.0

Yeah, fix your phone support. That experience sucked hard.

Galen S. 
Clasificación:
5.0

Nothing to note, staff was great and process was quick - thank you!

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W.  |  Overall Experience 
Clasificación:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelby D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey M.  |  Overall Experience 
Clasificación:
4.0

n/a

Jose S.  |  Overall Experience 
Clasificación:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Clasificación:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Clasificación:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Xinyuan L.  |  Overall Experience 
Clasificación:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Clasificación:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Clasificación:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Clasificación:
5.0

All good

DON S.  |  Overall Experience 
Clasificación:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Clasificación:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
Clasificación:
5.0

Safe, maintained, staff were always helpful

James G.  |  Overall Experience 
Clasificación:
3.0

The basement storage is just how the place is set up. There may be other areas but we're not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark R.  |  Overall Experience 
Clasificación:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin J.  |  Overall Experience 
Clasificación:
5.0

Pleasant personnel.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Personnel pleasant and helpful.

Michael P.  |  First Impressions 
Clasificación:
5.0

Good service and thoughtful staff

Oma C.  |  First Impressions 
Clasificación:
5.0

na

James G. | Reservación
Clasificación:
5.0

always helpful and very grateful to the staff

ELISABETH K.  |  Overall Experience 
Clasificación:
5.0

Great  Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN J. | Reservación
Clasificación:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne K. | Reservación
Clasificación:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy P.  |  Overall Experience 
Clasificación:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul N. | Reservación
Clasificación:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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