Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6631 comentarios

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

The location guy was fine. UHaul phone support was so abysmal that I will definitely go to other options first in the future. I don't want an account, I don't want you on my phone, you need to respect that. The information your phone lines offer is wrong, and your hold times are unacceptable. Budget, National and Enterprise for me thanks.

SARAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

I called in advance to cancel the truck. I was told to go to the website and cancel the order. I did cancel through the website more than 24 hours in advance. I was still billed for the rental.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teagan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon A. 
Clasificación:
5.0

The employee who checked me in and out was fantastic. He was knowledgeable, friendly, and efficient.

KENT J. 
Clasificación:
5.0

The representative Aaron Wheeler was very helpful and professional.

Gavin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie P. 
Clasificación:
5.0

Great Service, helped with hooking trailer up and unhooking. Super friendly and knowledgable.

Gregory O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

Very helpful guy came out to make sure I was doing okay! Gracias

Austin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON M. 
Clasificación:
5.0

The representative I worked with was amazing. Very knowledgeable about how the trailer worked, and incredibly courteous when I checked back in.

PETER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

Only spoke to one guy but he was super friendly and made it a quick drop off!

PRESTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

My experience was exceptional! Change nothing!

JOHN B. 
Clasificación:
3.0

$17 for 1/8 a tank of gas seems steep

Emma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

I wouldn't change a thing the Person that waited on us was very helpful and curdius and answered all of my questions

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

The staff is by far the friendliest I've ever had to deal with in a u-haul dealership! It's nice to be able to see a friendly face (masked). Also the equipment was very clean and also had a nice smell! Thank you for your time!

bert P. 
Clasificación:
5.0

Customer Service Rep was very nice.

Paula H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
4.0

Nothing! Adam was very helpful and everything went well

DOUGLAS Z. 
Clasificación:
5.0

Make sure windshield wiper fluid is full, driving in snow and salt and unable to clear windshield properly was somewhat of a nuisance.

Sean D. 
Clasificación:
4.0

Phone app was not functioning- had to go into office for both pickup and drop off

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

The attendant was very friendly and pleasant to work with.....

JON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christianrickers V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
5.0

The manager was outstanding and answer all my questions and made me feel at ease. I would highly recommend the downtown Madison location.

JERRY E. 
Clasificación:
5.0

Both Uhaul representative's were kind and helpfu, both at my pick-up in Madison and return in Milwaukee.

MARY D. 
Clasificación:
5.0

The Truckshare 24/7 process did not go smoothly. The mileage was wrong on the truck, and when I tried to correct it I got an error message telling me to see an associate. The associate wasn't able to fix it either and it had to be dealt with after my return, which resulted in a slightly confusing and over-complicated bill.

TYLER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
1.0

Don't let people order over the phone with the Bristol wi location. Guy told me he had my truck and when i went to pick it up for my move he didn't have it. Then tells me I should have got an email or text about it being at different location. He had the wrong numbers listed. He tells me I should get a $50 discount for my truck not where it should be. Washington location just rudely laughs and says nope this is the location with the truck.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
1.0

The employee was late to opening the store, didn't apologize for being late, and never once said hello to me as a customer. He was rude and very short with myself and my father. The trailer was filthy. When we returned the trailer he was not helpful at all when we were struggling to back it up to the proper spot. He simply stood there and told us it was wrong. Overall terrible experience and would never recommend that store to anyone.

Megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

Inside the van was clean but the outside was covered in grime and dirt

Jan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
3.0

The service person was somewhat rude.

PHILLIP D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

I originally had my rental reservation at a different location, but they didn't have the equipment I had originally requested available. They changed my reservation to a larger rental without notifying me, which I would have appreciated. Nothing to do with the W Washington location though, they were great.

PETER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya S. 
Clasificación:
4.0

It was a little confusing figuring out where I could safely park my car when I went to pick up the UHaul. There were several numbered spaces, permit only spaces, and private property signs without many customer parking spaces. Otherwise, it was easy to find the truck and get in/out of the location. The person working that day was nice and efficient.

Ally M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

The guy who helped us check out was courteous, helpful and efficient... appreciated it

ELIZABETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

everything is great. Excellent service! thanks a lot!

YIWU Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Prefer if office desk person was in the customer-pickup building during the time I'd be there; Was unsure how to drive the cargo van since the model was different than tutorials online; Perhaps when giving customers key to van/truck, offer to give a quick overview on how to drive and open/lock doors

Jillian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

Exceptional service at this location. Very friendly and knowledgeable.

SHEILA R. 
Clasificación:
5.0

Omar was incredible with his assistance and much appreciated. I'll definitely come back.

Steve S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nate H. 
Clasificación:
5.0

Wonderful service from Aaron at Uhaul, really went the extra mile to make my trip a success. Very knowledgeable and helpful. Fast, pleasant service, could not recommend more highly.

Laurence S. 
Clasificación:
5.0

Their computer system was very slow and constantly freezing up and not allowing us to get checked out and in the truck swiftly. I felt sorry for the employees there doing their best to reassure me that everything is okay yet their computer systems haven't been upgraded in many years and it's way overdue.

Candice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMIAH A. 
Clasificación:
4.0

My original reservation was for Oct 3. The website said the reservation time, location, and equipment was guaranteed, or I would receive $50. The day before I got an email that it had been changed to a location 5 miles further away, and a few hours later. I called, waited 16 minutes to speak to an agent. I said the new location and time would not work. No closer equipment was available. I called back the next day, asked for the $50 payment, was told they would not honor it. Rescheduled for the next week, had to pay another month storage rent. Tried to checkout online. The photos did not show damage that was marked on the vehicle with X stickers. I took photos, but experienced problems with the website. Very frustrating, delayed my departure. Staff member Z said he would take care of it. Returning the vehicle was fine.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

The trailer I rented was clean and the service was excellent, especially when I compare it to the previous location I rented a trailer from. However, the trailer bounced all over the place and the two pieces of furniture I was carrying were ruined in transit. I probably won't rent a trailer for this sort of purpose again because it was so poor. It's cheaper to buy a good trailer, use it and sell it when I'm done than rent and wreck my furniture.

Daniel S. 
Clasificación:
5.0

Everything was just fine until I tried to sign out and had trouble mainly because I didn't have good enough light (after 8 pm) to read all the message clearly, and finally gave up. I did park the van in the proper place and put the key in the key return slot okay but I couldn't finish the paper work adequately A more user-friendly sign-out procedure would be welcome.

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lotta K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRIS C. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

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