Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6821 comentarios

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Staff claimed that they did not have any moving blankets that I had reserved but then found some after I insisted. I was also given the wrong type of dolly compared to the one I ordered.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Perhaps this was noted somewhere in the directions so if I didn't read it that's on me but if you are going to expects 2 forms of ID including a passport and/or a picture of the rental agreement you should definitely consider a way to alert that to customers prior to their rental. Especially because you can't just upload a picture.. who brings their printed out rental agreement to pick up a u-haul? Other than that it was an easy process and all employees were friendly!

Megan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDEE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Naomi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERROLD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna M. 
Clasificación:
5.0

All was excellent

ATILIO N. 
Clasificación:
5.0

Hard to get a hold of to confirm truck

STEVEN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
2.0

I have never rented a truck before to move, first-timer here, and based on my experience picking up the truck, I would not use the W. Wash location again, or any location with the same GM, Adam. I'm not sure if he was having the worst day ever personally or professionally but he let everyone feel how overwhelmed and annoyed he was to be doing his job and dealing with customers on a Saturday morning. Unfortunately, he was rude, condescending, and treated both myself, and the person ahead of me in line like we were idiots and inconveniencing him. AWFUL first impression. The person ahead of me seemed like he was being very patient despite Adam being VERY short with him (I walked in on them mid conversation in the store), and the GM snapped back at me when I didn't understand the uhaul lingo he was using to classify my pick-up(that I've never heard of before-again first-timer here). I'm not sure what the need for such rude behavior was. The truck was in good shape and the person that I returned the truck to later that day was a pleasure to deal with.

HEATHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
2.0

Make sure the return app is actually working and have enough staff to answer after hours calls and when there is system issues

Benjamin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
1.0

When I booked the trailer I was given a drop off location that was about 40 mins driving time away from my destination. Pickup was good however U-Haul associates were not able to change my drop off location. I was told just leave it in any other in vicinity - this proved to be not possible later. So I called over the phone to change drop off location.It took me about an hour of wait for multiple call redirects and holds. Finally, when I got he scheduler I was told that the location I wanted in Avendale is not taking returns as it is fully booked. I was given another address which did not worked out either. Please see my drop off comments - it was simply unacceptable. It looks as U-Haul scheduling computer system is completely out of sync with the real status on the ground. My advise to would be customers- do not try to reschedule drop off in progress, just cancel the whole reservation and start over to make sure you get your drop off location right first time.

Oleg L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER K. 
Clasificación:
5.0

Answered all of our questions clearly and verified that we were getting charged correctly.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

Friendly and efficient

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha K. 
Clasificación:
1.0

Customer service was poor at best, service person was rude not to me but to other customers in line.

Mark E. 
Clasificación:
3.0

Wasn't a problem for me, so I hate to sound like an annoying, nagging customer, however the employee who opened today (Sunday, July 11) showed up at 9:10am to unlock the and open the location (10 minutes after the scheduled opening.) Upon arriving he said nothing to the three of us waiting outside. He simply unlocked the location and walked in. Upon going through the ‘check-in' process, he did not remember to grab the equipment that I (or the customer before me) had requested with our rental. We needed to go back inside and remind him to retrieve this. Upon returning the vehicle, the employee did not come outside as the signs indicated. Not trying to be annoying or rude, as this did not detract from the overall experience, however I suspect this behavior or punctuality is likely not desirable or representative of what management would strive for. The equipment, pricing, and availability was wonderful and I was extremely pleased with the overall ease and quality of the rental. Simply wanted to pass along what seemed to be a strange check-in process. Sorry to be a bother. ¡Gracias!

Michael Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE RUTH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gillian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN V. 
Clasificación:
3.0

The mirrors on the truck were impossible to adjust and led to safety concerns during my long drive.

Christopher S. 
Clasificación:
5.0

The staff was friendly & efficient which made the pick up and drop off very easy!

PAMELA W. 
Clasificación:
5.0

Gentleman took the keys and let us go. Couldn't of worked out quicker. Nice job.

LAURA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
3.0

When I picked up the trailer they changed my drop off location.

Kent K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY T. 
Clasificación:
1.0

How do you give me the wrong keys to a van and then leave? Also there is a man with a beard at the counter who was quite rude to not only the customer in front of me but also to me to I tried to ask him a question and he kept cutting me off saying “ID” how can I give you my if I'm trying to ask you a pick up question before I start the process so I know I'm making the tight choice. It's very simple to say “ Sure let me answer that for you, while I'm doing that can I have your Id to start putting you in the system.” Make it make sense.

Abigale U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGHAN S. 
Clasificación:
1.0

I had a very difficult time returning my rental. The person working was not helpful and was very rude. I will never use Uhaul again.

Daniel A. 
Clasificación:
5.0

Dwayne was very helpful, answered all of my questions and made my visit enjoyable.

Richard K. 
Clasificación:
3.0

I think the person helping me was all alone and it was busy. He was polite and helpful. The only issue I had was the the truck only had very little fuel and warning came on immediately after starting telling me that there was 30 miles until empty.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA M. 
Clasificación:
5.0

both employees i interacted in were more than helpful and very friendly.

Michael H. 
Clasificación:
1.0

I walked in and waited several minutes alone to speak to someone. Someone finally came, not wearing any uhaul-branded clothing and did not remove his headphones the entire time I was speaking with him. He was not particularly friendly either.

Michael B. 
Clasificación:
3.0

There were warning lights for washer fluid and a bad tire pressure sensor. It appeared coffee had been spilled over the outside, covering most of the driver's side door. Luckily the rain cleaned that off.

Thomas C. 
Clasificación:
1.0

Mobile check in did not work. Employee arrived late, was rude, and blamed all problems on the customers. More help needed for the number of customers in line. Took one hour to complete transaction.

charles M. 
Clasificación:
5.0

The young man that checked us out was friendly, cordial and extremely helpful. Thanks. Checked out around noon on June 20th

Steven D. 
Clasificación:
2.0

Avoid this location if at all possible, rude staff who would rather be on their phone with friends than help customers

Andy G. 
Clasificación:
2.0

Only one employee working, long wait time for equipment pickup, the one employee working was too busy taking personal phone calls and making plans for the weekend rather than help the customers that were waiting. Avoid this location if at all possible.

ANDREW G. 
Clasificación:
3.0

Despite reserving a storage unit in advance, once I arrived (after driving 12+ hours from Pittsburgh, Pennsylvania that day) I was informed that units are first come first serve and there were none left. I then drove to two more Uhaul locations and was told the same thing. The employees at each location were very nice; but this was still a very frustrating experience

Kaitlin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER A. 
Clasificación:
3.0

Don't change my reservation the day before. If youre going to offer online pickup, have the keys in the lockbox.

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGGIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theron B. 
Clasificación:
5.0

Self-check in was horrible!! The website clearly states that International drivers licenses are acceptable but mine wasn't approved when I tried checking in and had to go to the store to complete the process

abdulrahim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
5.0

Not much!

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
1.0

Have employees that greet the customer, give the customer their attention, talk/communicate with customer. Absolutely NO customer service what-so-ever. The rude employee made this whole experience a nightmare! Bring back the old UHaul experience! Employees dressed neatly in uniform and understand kindness and professionalism.

Dean J. 
Clasificación:
5.0

Very helpful attendant. He went out of his way to facilitate a smooth drop off

Gayatri K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniela R. 
Clasificación:
5.0

Not sure of the guys name but he was super helpful. Made the experience a lot easier than I thought it would be.

ESAI P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

The van was well maintained and fully functional (good AC). I'd reserved a hand truck, but there was only an appliance dolly available. Made aspects of the move more challenging.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
3.0

Stand by your word.

Marc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER R. 
Clasificación:
5.0

The local location was great. The online experience was terrible. Uhaul has a lot to learn about logistics.

BEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MOHAMED B. 
Clasificación:
5.0

The employee who was working (the black man with dreadlocks) was very helpful and courteous, my father had a stroke and subsequently died during my move and I ended up having to keep the uhaul for an extended period of time, the employee was very understanding and made a very difficult time in my life much less so. I'm very appreciative of uhaul having such great customer service and care. Thank you very much!

CLIFTON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

El cliente no dejó un comentario.

LANCE J. 
Clasificación:
2.0

They charged me for four gallons of gas after a couple hour long move where we only drove a total of 13 miles. Your trucks get bad mileage, sure, but not that bad. Because I had photo evidence of the gas gauge before I left the U-Haul this morning, customer service was able to refund me but that process took 25 minutes. Overall, I would not recommend this location and if someone preferred to use it because of the location â€" PLEASE document everything at the beginning and end of your move.

Rachel M. 
Clasificación:
5.0

The Uhaul final destination location wasn't the closest Uhaul location based on the zip code that was given as my final destination. Most importantly, I couldn't really drive and do a few extra things that I needed to do because of a mileage restriction. Should've been unlimited miles or close to it. 10 or 15% extra mileage (of what you feel is good enough mileage) isn't good enough apparently. I already had to pay gas for a gas guzzler, but I'm glad that it's over. It also would've been nice for the truck to have cruise control on it. It would've been more comfortable while saving gas at the same time.

TONY R. 
Clasificación:
4.0

The man at the location who took my reservation was really nice and very helpful. Before stopping at that location, I had talked to someone at your 800# and they told me there was nothing available but the man at the location was able to find me a truck :) It was very helpful to me because it was a very busy weekend for moving! Nothing seemed to be available until he helped me.

MARGARET M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL O. 
Clasificación:
1.0

It was supposed to open at 9am, nobody was there for at least 30 minutes. No way to call and get through to anyone.

Matthew T. 
Clasificación:
5.0

Very quick and easy return.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SURAJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
5.0

That was honestly way easier than I thought it would be.

Courtney B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marina g.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayu G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W.  |  Overall Experience 
Clasificación:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelby D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey M.  |  Overall Experience 
Clasificación:
4.0

n/a

Jose S.  |  Overall Experience 
Clasificación:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Clasificación:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Clasificación:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Xinyuan L.  |  Overall Experience 
Clasificación:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Clasificación:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Clasificación:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Clasificación:
5.0

All good

DON S.  |  Overall Experience 
Clasificación:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Clasificación:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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