Customer Reviews for U-Haul Moving & Storage at Downtown Campus

7,286 comentarios

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Starting with a full tank of gas would be nice.

Brad G. 
Clasificación:
5.0

The driver visor was broken before I used the vehicle but it wasn't a problem.

ben A. 
Clasificación:
3.0

I spoke with a worker over the phone, and when I returned the rented vehicle he was there as well. He was very difficult to understand, had a lot of difficulty understanding me, and was somewhat unprofessional. I would not recommend he work in customer service, and because of him, I would not recommend this location. He was different from the worker I actually checked out with...he was good at his job.

David M. 
Clasificación:
5.0

Very Friendly and helpful staff.

Henry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

herreta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNEKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heidy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

rt management R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE R. 
Clasificación:
4.0

We really wanted to use a van. We had no use of all the room in the truck, but we were told the vans were only used for local use, not one way travel. I understand the reasonings, but it's still frustrating.

Debbi S. 
Clasificación:
5.0

Employee who rented me the vehicle and took it back in (same one) extremely nice and personable. Quick in and out.

Dennis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Paul was great! Easy to work with, informative. Made the experience of moving so much easier!!! 

Diane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
1.0

I had a truck reserved for 7 am. The location did not open until 7.30 am, I was forced to change my plans for transport. This is not acceptable customer service. I was not offered any apology or reduction of rate. I will not be using this location any longer, or possibly this company for rentals as I can longer assure that the vehicle I reserve for a time will be available.

Tom N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shor Shen W. 
Clasificación:
1.0

I chose counter service. Computers were down, sales person alone and disgruntled about the situation. Had a printed receipt for me highlighting many items. When I asked what next, gave me the keys and walked out with me. Not given any instruction. After returning rental, received receipt day or so later and was charged for damage. Called, told I was supposed to complete something that was sent via text. Since I chose counter service, my phone was stashed and I wasn't using it during my experience. Hadn't been told it would be coming so didn't know to expect it or to do anything before I left. Have called to try and discuss and learned that there are no pictures from before my rental - person before didn't do survey either. How do they know damage is mine? No pictures from before. When choosing counter service, should be given all instructions at counter. This is irresponsible of UHaul to have not given me instruction about process for checking vehicle. I don't rent vehicles often so why would I know? This is entrapment.

Brenda W. 
Clasificación:
5.0

Maybe reduce local use prices on mileage

nina O. 
Clasificación:
5.0

excelente

jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod C. 
Clasificación:
5.0

The gentleman who got us our keys and set us up was clear, kind, and professional. The truck worked well and it was easy to use and return. The return process was easy.

Christopher P. 
Clasificación:
3.0

staff were very nice and worked hard, but too new to be scheduled without a supervisor available (this was Labor Day weekend. They struggled with faulty software. Location excellent, van was great.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail U. 
Clasificación:
1.0

You need to clearly explain the ramp size on your 6 x 12 trailer. It's only 57 inches. I drove 2 hours from the pick up site and

michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moira L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T. 
Clasificación:
1.0

I was called and told truck not available at my location and then have been charged an extra $600 fee and sell No resolution.

Irene L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl J. 
Clasificación:
5.0

The young lady that checked us in was wonderful. I wish I could find someone as helpful and nice as she is.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole D. 
Clasificación:
3.0

Finding the key drop box was difficult, maybe adding more signage

Miriam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oswaldo G. 
Clasificación:
4.0

East in and out and customer service was great.

Ellen R. 
Clasificación:
5.0

Everything was so smooth and ready as promised. Quick and friendly service! Two thumbs up!

Bridget C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mateo L. 
Clasificación:
5.0

The van that I rented had no door handle in the very back on the second door. I had to call the place and they had to walk me through how to open it with the broken metal rods that were sticking out. I appreciated the employee's willingness to jump on a FaceTime call with me to try and figure it out, but this did take a good 20 minutes and I ended up figuring out how to open the door on my own. He took my name and number and said he would have his manager do something for me, but I never got a call, discount, anything. As a manager myself, I appreciate the employee being solution-oriented but I also appreciate follow through and that was not done.

Janelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Z. 
Clasificación:
3.0

Rear door latch handle was missing. We worked around it but it was a pain. Site appears to be under staffed. Note that all employee interactions were very good or excellent

Andrew K. 
Clasificación:
5.0

Moving day in Madison is so difficult, but the workers at this UHaul made it genuinely so much more manageable. They were consistently helpful and thoughtful, as well as thoroughly professional. They were happy to give advice when I asked and made the process go smoothly. I had a storage unit as well as a van and the storage unit was accessible 24/7 which made it so much easier to work after the heat of the day had subsided. The van was clean and convenient and ready immediately. Thank you, UHaul!

Philomena L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
4.0

Dolly staged on trk was broken. Switched out with no delay.

Bradley W. 
Clasificación:
2.0

I won't go here again because they charged me 40$ for gas rather than check with me whether I filled it upon check in. So the "$19.95 in-town move" is actually $110. Don't believe the marketing BS or rely on them to ensure everything is communicated and done correctly.

Jesse A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liana H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JuDee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
2.0

The man working was impatient and curt. He seemed to be really stressed. The woman was ok but didn't even show us to our truck. We had to go back inside to ask for her help and she was eating. Not impressed with this location at all. Also, I ordered a 20' truck and when my location was changed, it was reduced to a 15' so I had to make an extra trip.

Kathleen J. 
Clasificación:
4.0

u-haul employee was very helpful with getting me on the road.

Taiowa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laxmi M. 
Clasificación:
5.0

The guy at the counter was really nice! I never want to move again after hauling stuff up three flights of steps all day, but if I did I'd definitely get a van from Uhaul again.

Emma B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
5.0

Helpful staff

Stephanie V. 
Clasificación:
2.0

Truck broke down and it took almost 4 hours to get towed

Zachary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Werner H. 
Clasificación:
5.0

Very convenient location near UW campus

Karl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff K. 
Clasificación:
5.0

The latch of the uhaul trailer was a little rusty making it slightly harder to lock.

Olivia K. 
Clasificación:
4.0

The gentleman who hooked the trailer up and checked it in was VERY good!!!

Van V. 
Clasificación:
5.0

So easy! Location was convenient to campus, and staff were friendly and helpful.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
4.0

Great location, good supply, friendly staff.

Greg C. 
Clasificación:
5.0

Super quick and efficient. Thank you!

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
4.0

Additional staff

Paul C. 
Clasificación:
2.0

Staff wanted me to leave without checking in the equipment and getting a receipt. I felt this left me vulnerable for not having a record of check-in and perhaps a discrepancy. Seemed almost like a scam. I asked for receipt and did get one.

Ronald K. 
Clasificación:
5.0

It was an awesome experience, especially with all the moving going on in mid-August on a college campus. The staff was pleasant, helpful, and very conversational.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

Very quick and efficient

Connie M. 
Clasificación:
3.0

Easier to follow signage for parking.

Dante S. 
Clasificación:
5.0

While staying in Madison WI for a couple months, I received a parking ticket from the city within only 48 hours despite street parking being disastrously short, thanks to unclear rules and zealous police. Melissa really helped me out with getting long term, safe parking at a fair price. ¡Gracias!

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

erin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Quick and easy. Pickup and return

Eric T. 
Clasificación:
5.0

Fast, efficient, and no surprises. Would definitely use again.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL F. 
Clasificación:
2.0

The employee who attached the trailer to our vehicle forgot to unhitch another trailer from it causing us to drag an additional trailer across the parking lot. We also had lots of trouble with the trailer chains dragging on the ground and coming unhooked. We did not attach the trailer ourselves the employee had done it so this was rather annoying.

Sierra S. 
Clasificación:
5.0

Everyone was friendly and helpful. Great experience!

Paul E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
5.0

Service was excellent at the drop-off location as well.

GEORGE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALCOLM T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Balin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

We last minute needed to switch trucks and the employee was super helpful and willing to accommodate us, which we really appreciated

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

The employees were extremely helpful and willing to answer any questions. They were able to give me some great recommendations for how best to move my stuff into the storage unit. Plus the facility was clean and easy to maneuver in.

Philomena L.  |  First Impressions 
Clasificación:
2.0

They show pictures of beautiful clean storage units with those bright orange doors. Most of their units are in the "basement" with concrete floors, mouse traps in the units, mold/water damage on the back wall of the unit, all in metal caged fences. When I walked in, the staff were rude to the customer in front of me. Told him "they only thing you can do is 800 Uhaul". I went up next, and was told my unit wasn't ready at 10am. Came back in 2 hours, still wasn't ready. Came back in 1 hour and finally was given my unit. The lady was friendlier by then. Another woman was on the phone with someone she knew and eating chips while customers were waiting. One workers' young daughter was in with a "sitter" hanging around. Then I saw this worker go out the front door and use her dab pen. My suggestion is a rental unit should be booked until the end of the month at 12am! Then the next reservation for the month starts on the 1st when they open! This place needs a little restructuring!

Dana W.  |  First Impressions 
Clasificación:
3.0

The necessity to carry items upstairs and around a sharp corner was a bit cumbersome

Glen R.  |  Overall Experience 
Clasificación:
5.0

The representative at the UHaul facility was professional and courteous.

Nathaniel M.  |  First Impressions 
Clasificación:
5.0

i love this uhaul with all of my heart

Andrew G.  |  Overall Experience 
Clasificación:
4.0

Parking my car here was great except one caveat. Sometimes they'd rent out spaces for event parking, so on those days when I happened to go out, sometimes I could not find a spot to park.

Amber L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony E.  |  Overall Experience 
Clasificación:
5.0

Excellent for now but had trouble with a U-Haul company before but I like this location better

Tasia B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Olivia P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nate A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nate A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina g.  |  Overall Experience 
Clasificación:
1.0

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn't work, which is something that should've been mentioned before I got the unit.

Anna V.  |  First Impressions 
Clasificación:
4.0

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Haven M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marina g.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayu G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W.  |  Overall Experience 
Clasificación:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelby D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey M.  |  Overall Experience 
Clasificación:
4.0

n/a

Jose S.  |  Overall Experience 
Clasificación:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Clasificación:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Clasificación:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Xinyuan L.  |  Overall Experience 
Clasificación:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Clasificación:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Clasificación:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Clasificación:
5.0

All good

DON S.  |  Overall Experience 
Clasificación:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Clasificación:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
Clasificación:
5.0

Safe, maintained, staff were always helpful

James G.  |  Overall Experience 
Clasificación:
3.0

The basement storage is just how the place is set up. There may be other areas but we're not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark R.  |  Overall Experience 
Clasificación:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin J.  |  Overall Experience 
Clasificación:
5.0

Pleasant personnel.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Personnel pleasant and helpful.

Michael P.  |  First Impressions 
Clasificación:
5.0

Good service and thoughtful staff

Oma C.  |  First Impressions 
Clasificación:
5.0

na

James G. | Reservación
Clasificación:
5.0

always helpful and very grateful to the staff

ELISABETH K.  |  Overall Experience 
Clasificación:
5.0

Great  Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN J. | Reservación
Clasificación:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne K. | Reservación
Clasificación:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy P.  |  Overall Experience 
Clasificación:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul N. | Reservación
Clasificación:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica K.  |  Overall Experience 
Clasificación:
3.0

During sporting events, my spot would often be sold leaving me with no parking spot.

Lauren P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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