Customer Reviews for U-Haul Moving & Storage at Coliseum

7712 comentarios

1023 W Mercury Blvd   Hampton, VA 23666
(N Of Hampton Coliseum)

(757) 838-1393

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 838-1393

1023 W Mercury Blvd
Hampton, VA 23666
(N Of Hampton Coliseum)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCEQ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDASUE E. 
Clasificación:
2.0

I received someone else's moving items

ALEX L. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin r.  |  Overall Experience 
Clasificación:
3.0

Have integrity. Be completely open. You are just another big company screwing the small guy.

Gregory C. 
Clasificación:
3.0

Both seats were dirty....ilthey had grey hair fibers all over them. The back bed of the cargo had dirt and leaves in the back.

PAULAANITA OWENS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

julia j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZYNEAARSHIL L. 
Clasificación:
4.0

Make sure you manage your trucks air tires

CHRISTIAN D. 
Clasificación:
5.0

I rented a truck for 5 additional days. I was not told uhaul's definition of a day ends at 0700. I return rented trucks/trailers the day I unload, so I do not get uhaul on this one. Anyway, I was charged an extra day for returning after unloading the truck on the 5th day, but after 0700. Strange policy by uhaul, but it is done. These comments are uhaul policy, not regarding the W Mercury Hampton VA store which I consider well managed and responsible. The attendants were quick to get to the job and had great attitudes. This is a great uhauh store. Gracias

RICHARD B. 
Clasificación:
5.0

Great Service

JANETSHAY W. 
Clasificación:
1.0

Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.

Brian S.  |  Overall Experience 
Clasificación:
1.0

Mistake rubbed the side bumper cause I couldn't get by. So I went around. It barley took the yellow. Plus she was very arrogant she kept my deposit saying I messes up a uhaul. It only had yellow color paint was looking for my deposit

ANGELINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYADENISE G. 
Clasificación:
5.0

Fast, friendly and seamless

TORI M. 
Clasificación:
5.0

Staff was great, took really good care of me.

TORIAJAMELE B. 
Clasificación:
5.0

Employees very professional working together

ROBERT W. 
Clasificación:
4.0

Overall the experience was good, there was a trainee that needed to get her time in, that was understandable. The yard was congested, leaving the facility with a 6x12 was not a lot of fun. Glad we got the larger trailer, it was easy getting smaller items loaded. If recommend this location anytime.

JOHNNYEDWARD P. 
Clasificación:
5.0

Awesome facility. Very clean. Good climate control.

Xavier D.  |  Overall Experience 
Clasificación:
1.0

They charged me for the Uhaul truck, but I already paid $125 for it The Day before when I booked it with helpers. They sent the receipt to the wrong email address. I called and corrected it, but they never sent the original receipt. When I complained that the helpers couldn't get paid because of this, they texted the helpers payment code to my phone, but never emailed the original receipt. I was sick and stressed out, and hate the thought that they would take advantage of my vulnerability. The following days (yesterday and today) I stayed in bed because of my health. Each time I try to go online my computer shows an error page. It appears that one should only use this Uhaul store if you are feeling in top shape and ready to fight; and if you are computer savvy and your computer is working. I used the truck 4hrs, drove approx 20 miles, put $10 gas and drove the 4 miles back with the window opened to avoid using the air conditioner and using more gas. Not only did I pay twice, but was also overcharged the second time. I am very very very disappointed. I started using Uhaul in 1976 in every state, town and city I ever lived in. This store spoiled it's stellar record with me!

TCHESERNETERU TU J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLDKEVIN A. 
Clasificación:
1.0

I had received a call from uhaul rep to inform me that 26 ft truck was secured for me at a different location. So I agreed to pick up from a different location. Upon arriving at a new location they didn't have the truck. Uhaul rep was very rude over the phone and just told me that I need to take whatever is available!

KALPAKJAYKAMAL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUAAUGUSTUS F E. 
Clasificación:
5.0

The staff at the Coliseum location were exceptional, thanks Rhonda, after a tragic last minute reschedule of my reservation - which was made weeks in advance! I had a reservation set for the night before. The location was in a storage facility located in the most desolate and darkest areas ever - EXTRA STORAGE INC, GLOUCESTER,VA 23061. Picture 10pm in the middle of the rain (storming really), no lighting, and NO ONE at U-Haul was picking up the phone for a 24/7 reservation issue. I'm there in the dark trying to activate the 24/7 pick up on my phone with my kids in the car, and for 45 minutes we were on ULTRA HIGH alert only to find out my truck WAS NOT THERE. The person had extended their reservation and the truck was never dropped off - no one at U-Haul called to let me know the truck was not there and save me the 45 minute drive away from where I was going or to at least allow me to go to a safe place. I had to find a hotel and stay until they could find me a truck the next morning. Worst experience ever with the 24/7 Pick-Up process. If its not at a U-Haul location, bring your whole squad with you to ensure your safety because shady isn't even the word of how this place looks at night.

FLORJOMAIRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTIMONIQUE H. 
Clasificación:
5.0

Fix the air conditioning in the truck.

CHADWICKTYLER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lane B. 
Clasificación:
5.0

Equipment was available when needed. Customer service was great. In and out in minutes. Needed to extend my contact. Got it done with a minimum of hassle. Retirement was effortless. Definitely recommend this location.

WILLIAM W. 
Clasificación:
1.0

I was charged incorrectly. I went out to take my truck and the mileage and gas was incorrect. I told the attendant and the said they would fix it and email me the new invoice. Original gas was quoted to be at 7/8 full, it was a little less then a quarter tank. The original mileage it was at when I pulled up was 10045, I bought the truck back at 10156 I believe and was charged astronomically. I never received a new invoice and was charged almost $400

CARLOSWILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRYAVANELL C. 
Clasificación:
5.0

Customer Service at the location was great. Customer service on the phone was horrible hours on the phone only to be hung up on multiple times and left on hold, reservation was wrong after the entire experience I would not recommend anyone to use Uhaul I've never had this much trouble and dealt with so much rudeness, and again this was the customer service over the phone not at the location

TOSHINALYNETTE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooklyn H.  |  Overall Experience 
Clasificación:
1.0

Truck should be available when reservations are made in advance . Should not make customers run around to 3 different locations to get vehicle on a day they are trying to move . Very disorganized and customer service is lacking . Will never use U- haul again .

CHRISTOPHERMICHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANNOEL W. 
Clasificación:
5.0

Help the customer navigate the roadside assistance website.

RICKYL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDFATE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIOLAVON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUDHIR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRYSR J. 
Clasificación:
5.0

Great staff. Prompt and helpful.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDOSCEOLA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUARKD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

maniya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian W. 
Clasificación:
5.0

My experience was easy and quick. Everything went smoothly. Thanks.

JEFFREYG S. 
Clasificación:
5.0

Reserved online. Pick up was smooth and good process. Drop off and inspection was smooth and good process. Staff was on point.

DAVIDJARRETT B. 
Clasificación:
3.0

We were promised pick up locally but had to travel 80 miles to get the truck. And we were never informed of this. I luckily called and found out the day before after waiting on hold for an hour. We were then "given" 60 extra miles on the rental to make up for it, but we did NOT receive them and had to pay mileage overage. And the transition was shot and scary on the truck. A lot of money was spent and it was an inconvenience I hope I never have to endure again.

WILLIAMROBERT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric R.  |  Overall Experience 
Clasificación:
4.0

The 5x9 trailer was in excellent condition and extremely well built. The attendant hooked up the trailer and checked to make sure all the lights worked properly. The only minor complaint is the trailer was not swept out. There were a lot of grass clippings on the floor from the previous renter. Also, the interior dimensions of the trailer are a little under 5x9. I was moving some appliances whose nominal dimensions are 30” wide by 24” deep. Couldn't put in as many as I planned because the width of the trailer was just under 59”. That small difference meant an extra trip.

ROBERTGLENN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIEANTHONY B. 
Clasificación:
3.0

Front tires worn causing the truck to shake at 40 mile/hr.

EDMOND M. 
Clasificación:
4.0

Please be clear about the location of rented trucks. If rented truck is on the front side or the back side of the building, which I was unaware of. It took almost an hour in line to get someone to help me find my truck. Also I had to listen to others argue about who was next in line because there was no assistance or direction when entering a very busy and cluttered lobby.

gera P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMANTONIO D. 
Clasificación:
5.0

I'd give ten stars if I could. The young lady behind the desk was so pleasant and happy it was actually fun getting checked out. The young man who helped me out even though it was probably over 100 degrees heat index was pleasant and professional and made the experience even better. I should have gotten their names but you should be able to see who they were by my rental agreement and tell them the "tall guy" says they are the best!

KIMI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESGERALDINE P.  |  First Impressions 
Clasificación:
5.0

The pickup truck was very clean

BEATRICEMARIE C. 
Clasificación:
2.0

The reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up

LaTrina D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra G. 
Clasificación:
4.0

Go to location. If you call , the “on hold time” is ridiculous.

BARBARAPILKEY AN S. 
Clasificación:
2.0

Was not able to do online checkin. Waited in line over 45 minutes. Late to meet movers which cost be additional money

HENRYWOOD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMARKYLE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Xavier L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L.  |  Overall Experience 
Clasificación:
5.0

Excellent service!!

PATRICIAANN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Thank You

JOSLINELAINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL LAMON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLDEWAYNE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVISG NOEL R. 
Clasificación:
5.0

Excellent. Very friendly and accommodating

EDWARDLINGHAM M. 
Clasificación:
1.0

Truck was dirty. They didn't give me any brochure saying odometer mileage or what gas gauge was on. I had to take to car wash to spray out the back. The truck shook, tires needed balanced. Inside cab was trash. At first my reservation was made with the ace hardware in Hampton and when I got there they didn't even have a truck and wouldn't help me find one so I cancelled it myself and found one at this location. I wasted two hours trying to get a uhaul after making a reservation. Complete waste of my time and I had movers waiting that left so I had to load alone! It took me 8 hours. I am completely unsatisfied as I use uhaul a lot for my rental properties and am renting a 20 foot on June 30. I would like a full refund and my truck June 30 should be free as well due to all of my troubles!

ELIZABETHMARIE D. 
Clasificación:
4.0

Staff was very helpful.

SEAN D.  |  Online Move In 
Clasificación:
5.0

good service great staff

DONDILEGRANDE J. 
Clasificación:
5.0

This crew is always ready, willing and able! I love seeing the same crew and you know this group love their job.

LESHAWNLEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NISHAEVELYN J. 
Clasificación:
5.0

check in was super easy as was return

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTJOSEPH G. 
Clasificación:
5.0

Please double check the vehicle stats before renting to next customer as it needed an oil change (0% oil life) and the tire pressure was different on all four tires (53, 60, 77 and 78). I added air in the front tires, but could only go to 70 psi (max at pump filling station) and by end of day, they had dropped to 67.

VIBEKIRSTEN B. 
Clasificación:
1.0

The tire was dangerously bald. I had to replace in the middle of my drive and delayed my trip. The trailer was installed incorrectly and was dangerous to drive cross country.

William B. 
Clasificación:
3.0

AC did not work in vehicle.

DEVEDAALYCIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN T. 
Clasificación:
5.0

All reps. I dealt with acted in a most helpful and professional manner. ¡Gracias!

AMADOF G. 
Clasificación:
2.0

Don't screw up so much

JAYALAN E. 
Clasificación:
5.0

20 foot I rented for a day was not good the frontend shook bad only went 55 miles a hr Shocks are also very bad in the front to bad I had it loaded and had to move or i would have went back to return. Need to have work done on it.

Darrell D. 
Clasificación:
2.0

When a truck is late for dropnoff let the next customer using it. I was suppose to get a 26 foot truck but there wasn't any because other customers didn't follow rules. Since we had to get a smaller truck I had to make numerous trips which we didn't plan. It was a huge inconvenience to me and my family. The ladies working the inside were slow and talked to each other more then the customers. From the time I entered the store until getting in the truck was 52 minutes. I also did the check in early online, well that didn't help much.

Kerstie R. 
Clasificación:
3.0

The employees were nice, but the uhaul was not safe to drive and not maintained well. The drivers side mirror wasn't screwed in tight and kept moving around. The steering and wheels weren't aligned and the runner padding on the door was falling off.

ELIZABETHANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTAFALEON B.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service. Friendly staff and made sure I had everything I needed.

JEFFREYKEITH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ODELLSTEWART A. 
Clasificación:
4.0

This location didn't feel very trailer friendly. It was a bit difficult to navigate through while pulling a trailer, other than that great customer service

Kasey V. 
Clasificación:
5.0

Great experience each time!!

Tamesha T.  |  Overall Experience 
Clasificación:
2.0

Hire some employees and pay them well so they don't have to attempt to steal small personal items that may have been left in the vehicle which was not rented immediately rented out after being returned.

AARONL W. 
Clasificación:
5.0

Keep up the professional work! Everything was very efficient and the staff was friendly.

JEFFREY P. 
Clasificación:
1.0

I drove my rental 9 Miles and did not leave idling and was charged $64 for gas. I feel taken advantage of and disappointed

Logan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHELIAMOZELLA TA C. 
Clasificación:
3.0

On June 2nd I requested to reserve a truck at 609 J Clyde Morris Blvd in Newport News, VA. Everything was confirmed, I reserved a 20 ft truck to be picked up the morning of June 12th, and I got a confirmation number. On June 10th I received a call a phone call telling me NO trucks were available at this location. I was told the truck I wanted was available at the Mercury Blvd location, in Hampton VA. The change in location added additional miles and created an inconvenience. Yes, I did receive a discount on the daily rate and the cost per mile but it BARELY covered the cost of the additional distance I was forced to travel. I DID ask if a truck could be brought to the original location but that request was denied. I feel like I was given empty promises and had no choice but to accept the new drop off/pick up location. I am not exactly happy with all of this and should I require similar services in the future I will be looking elsewhere.

KEITHA H. 
Clasificación:
5.0

It was crowded, yet the service team were efficient and fast

SAMUELALGERI M. 
Clasificación:
4.0

The service was spectacular. The people were friendly and accommodating . As far as customer service, I rate the experience perfect. I am a little surprised the truck I received was still on the road. It's age showed very much. The fuel economy gauge didn't work and the steering was a constant struggle to name a couple of things right off the bat. I have rented plenty of U Haul trucks in my time in the military and they were all more modern and less difficult to handle. Luckily I learned to drive in a 1970s Chevy truck so I was accustomed to similar driving conditions. I honestly feel like that particular vehicle doesn't owe you guys anything at this point

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis F. 
Clasificación:
3.0

I got the wrong truck so the miles on truck 2046 g are actually 112089 the truck 3091k still has the same miles and gas I would say make sure you give the right truck next time

fred Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEYLEON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmen D. 
Clasificación:
5.0

Great and very pleasant customer service. Thank you very much. Don't get that kind of service too much anymore. I'm so grateful.. Great service coming and returning.

PHYLLISLAWRENCE N. 
Clasificación:
3.0

I'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.

cheryl r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROOSEVELT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian D.  |  Overall Experience 
Clasificación:
5.0

Continue used it til it's time to move out

Ladonna m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thurman d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in

MYRA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H.  |  Overall Experience 
Clasificación:
2.0

We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart

Alicia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Contessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan w.  |  Overall Experience 
Clasificación:
5.0

Staff was really nice and helpful.

Mihaela O.  |  First Impressions 
Clasificación:
4.0

I had no problems. The staff was friendly and helpful.

Leslie A.  |  Overall Experience 
Clasificación:
5.0

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Sakia G.  |  Overall Experience 
Clasificación:
4.0

It was great I will tell friends or family about UHaul

kelly d.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again

Leslie A.  |  First Impressions 
Clasificación:
3.0

I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.

edrina b.  |  Overall Experience 
Clasificación:
5.0

Great staff!

Cynthia G.  |  Overall Experience 
Clasificación:
4.0

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

LeeQuan M.  |  First Impressions 
Clasificación:
2.0

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

David J.  |  Overall Experience 
Clasificación:
2.0

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

David J.  |  First Impressions 
Clasificación:
5.0

I thank you for my things being safe and big free. Will certainly use again.

Shelley Z.  |  Overall Experience 
Clasificación:
4.0

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Alexis W.  |  Overall Experience 
Clasificación:
5.0

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

Tesha B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Windy B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tiffany j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A.  |  Overall Experience 
Clasificación:
5.0

Please consider solutions for reducing or eliminating bugs

Thomas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Montrell H.  |  Overall Experience 
Clasificación:
5.0

The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.

DEIDRA LASHAWN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLY M.  |  Overall Experience 
Clasificación:
5.0

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

UNITED STEEL W.  |  First Impressions 
Clasificación:
5.0

Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.

stacy v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET W.  |  Overall Experience 
Clasificación:
4.0

Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.

Michelle R.  |  Overall Experience 
Clasificación:
3.0

Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn't able to be refunded for a false late fee. This made my experience at the unit very distasteful

Nathali B.  |  Overall Experience 
Clasificación:
4.0

Service today was excellent. I forget the young man's name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.

Torrey W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Toney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Macon I.  |  Overall Experience 
Clasificación:
4.0

Staff in the office are terrific and helpful in every way. A pleasure to work with.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  First Impressions 
Clasificación:
3.0

Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.

Canda G.  |  Overall Experience 
Clasificación:
5.0

I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!

Eyrius J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F.  |  Overall Experience 
Clasificación:
5.0

This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇

Gene H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F.  |  First Impressions 
Clasificación:
3.0

Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.

Victoria M.  |  Overall Experience 
Clasificación:
5.0

The staff was ver Professional , very kind, and fast thank a lot

kelly d.  |  First Impressions 
Clasificación:
5.0

Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.

tyshee g.  |  First Impressions 
Clasificación:
5.0

I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.

Lelia H.  |  Overall Experience 
Clasificación:
5.0

Thanks for working with me 😊

Yvonette M.  |  Overall Experience 
Clasificación:
5.0

Everything was fine.

natasha h.  |  Overall Experience 
Clasificación:
3.0

I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!

Lelia H.  |  First Impressions 
Clasificación:
3.0

Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.

Carlissa T.  |  First Impressions 
Clasificación:
5.0

Friendly and understanding!

Keith G.  |  Overall Experience 
Clasificación:
4.0

easy and convenient

Jeremy M.  |  Overall Experience 
Clasificación:
2.0

My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it

JASMINE P.  |  Overall Experience 
Clasificación:
5.0

I thank you for allowing me to use your service. I had a wonderful experience.

mary g.  |  Overall Experience 
Clasificación:
5.0

I was helped quickly and the process went very smooth and was easier than I thought

Dasja F.  |  First Impressions 
Clasificación:
5.0

Storage space was clean amd well kept. Staff wad kind and efficient. Gracias

Catherine j.  |  Overall Experience 
Clasificación:
4.0

Every thing was great

charles T.  |  Overall Experience 
Clasificación:
5.0

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

Great service

Dajah M.  |  Overall Experience 
Clasificación:
4.0

Promedio

josette s.  |  Overall Experience 
Clasificación:
3.0

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

TAMIKO B.  |  First Impressions 
Clasificación:
5.0

Great service

Dustin H.  |  First Impressions 
Clasificación:
5.0

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

TYELAAM W.  |  Overall Experience 
Clasificación:
5.0

.

FOAD K.  |  Overall Experience 
Clasificación:
2.0

The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a "normal" storage facility I would only need 1.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

TYELAAM W.  |  First Impressions 
Clasificación:
1.0

Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

diane g.  |  First Impressions 
Clasificación:
4.0

No comments to leave.

Robin P.  |  Overall Experience 
Clasificación:
5.0

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

Cierra R.  |  Overall Experience 
Clasificación:
3.0

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

Bridgett R.  |  Overall Experience 
Clasificación:
4.0

If circumstances changes I would use them again,

Lashanda B.  |  Overall Experience 
Clasificación:
1.0

Dirty storage unit with rodent trap in unit

Antoinette C.  |  First Impressions 
Clasificación:
5.0

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

STUART C.  |  First Impressions 
Clasificación:
5.0

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

Thomas M.  |  First Impressions 
Clasificación:
5.0

The clerk was fast and efficient

Jacqueline W.  |  First Impressions 
Clasificación:
5.0

I think the service I received was great. Keep up the good work.

ANDREW R.  |  First Impressions 
Clasificación:
5.0

I had a wonderful experience.

mary g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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