Customer Reviews for U-Haul Moving & Storage at Coliseum

8,394 comentarios

1023 W Mercury Blvd   Hampton, VA 23666
(N Of Hampton Coliseum)

(757) 838-1393

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 838-1393

1023 W Mercury Blvd
Hampton, VA 23666
(N Of Hampton Coliseum)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Celestal P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorrie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

This location was helpful. My comments here are for the location that my original reservation (no.22114142) at BK Automotive and Diesel Repair was at. This place was a mess. Totally unattended and intimidating by the two guys that were actually there and the premises themselves. They had no business renting UHauls. You really should investigate the location and think about shutting it down....I would hate for someone's daughter to show up there and deal with those two...

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaquan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yousel T. 
Clasificación:
5.0

Customer Service was impeccable and made up for the fact that the equipment I reserved was not available.

LaTia M. 
Clasificación:
3.0

Id recommend because it was easy to find availability last second and return however the cargo van i had was obviously not cleaned esp the front. That did bother me more than if i had to wait longer

Christina G. 
Clasificación:
4.0

Very friendly staff and an efficient checkin and checkout process

Henry H. 
Clasificación:
4.0

Needed an appliance dolly and reserved one, but that location didn't have one.

Sherrie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheilah A. 
Clasificación:
5.0

Very friendly staff

Ontego S. 
Clasificación:
5.0

That was the easiest drop off ever!

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA C. 
Clasificación:
5.0

Make sure all the indicators are noted and taken care of, like low tires, oil indicators

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFREDDANIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

james J. 
Clasificación:
4.0

Your are doing a great job . Keep up the good work .

Michael R. 
Clasificación:
4.0

The truck and trailer were both in great condition ready for a cross country trip. I had no issues during my travels and met all my needs.

Josh S. 
Clasificación:
4.0

On May 5th about 3pm The gentleman who checked me in was friendly and efficient. The two other co-workers were sitting in a UHaul pickup truck in front. I had to ask for help to lift the trailer off my hitch in the pouring rain. The guy didn't even get off the phone, I might as well have not even been there.

Dawn B. 
Clasificación:
5.0

You need to have membership discount for how many times I come to you and use your equipment

Tyron B. 
Clasificación:
5.0

Regardless of how many times someone has rented from you guys someone should always take the initiative to explain the return practices and procedures. I had a bad experience this go round and I feel like it could of been a bit better.

Harold R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Batiya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELDEMETRIUS B. 
Clasificación:
5.0

Customer Associate was very helpful.

CANDICE C. 
Clasificación:
5.0

Checkout on the Mobil app did not work after trying one hour. Otherwise everything was fine.

Lewis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

aquan M. 
Clasificación:
5.0

Awesome service. The experience overall was top notch. I am A repeat customer and have never had a bad experience using uhaul.

Patricia F. 
Clasificación:
5.0

Guy that helped me was very friendly, understanding and patient.

Dynasty B. 
Clasificación:
2.0

Make the return website work better for the return process. I tried to get it to work for over an hour.

Lewis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR S. 
Clasificación:
4.0

I was concerned because the "oil change needed" light was on when I got the truck.

SHARON B. 
Clasificación:
1.0

My reservation was for a 26 foot truck, they gave me a 15 foot truck with no notice that what I ordered wasn't available. The truck rattled horribly! I thought it would fall apart. Although there was no trash in the truck the walls and console had spills and gunk on them. I was not compensated for them not having what I ordered but just told that that was all they had and no options but to take it. I wouldn't recommend this store to anyone and will most likely go to a different vendor next time.

Barbara H. 
Clasificación:
5.0

Very professional

Roland C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria W. 
Clasificación:
2.0

location was very crowded, not enough staff to handle the amount of customers. Long line of rental returns blocked access as a customer coming in the pick up. The associate didn't help me assign a drop off location (one way rental) and left it open. THat led to a random place being assigned that was nowhere near my destiantion. And there was no after hours telephone support that could help me fix that. So I had to drive 90min out of the way to drop off at the randomly assigned location in order to avoid the threatened charge for dropping off at the wrong location. THe customer service also couldn't tell me how much that charge would be.

Stephen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Khadijah J. 
Clasificación:
4.0

Good morning everything went well continue to keep up the good work also the person who completed my transaction was excellent.

Michael R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nitin P. 
Clasificación:
1.0

The gas was not accurate when I picked it up so I uploaded a correct picture and they still charged my card. Waiting on a refund as we speak

Chafon D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda O. 
Clasificación:
5.0

Great service! Nothing extra needed!

IRISBELINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malik W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Everyone was so nice there

TAMMYBROWN C. 
Clasificación:
1.0

I'd suggest a customer service refresher course for your counter people. The guy that helped me was very unprofessional and rude. In the middle of our conversation he answered the phone without saying excuse me or anything. Then my truck wasn't there when I arrived for my reservation. The guy told me “life happens” and walked out of the store. Needless to say I am very unsatisfied with my experience with your company

Andre R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam E. 
Clasificación:
3.0

Make sure moving equipment customers paid additional fees for are loaded on the vehicles before pick up ..!

Sybia H. 
Clasificación:
4.0

The customer service was good but there was a delay in picking up the van due to one not being returned on time. That's not the employees fault. Just need better 2nd plan when vehicles are not returned timely. I was considered late to pick up which took an hour away from my rental time. We did get a gas credit since the van was provided with limited gas. The staff handled everything best as they could so I'm thankful for that.

Catina J. 
Clasificación:
5.0

very friendly and professional staff

gerald D. 
Clasificación:
2.0

Stop charging people for insurance that they didn't ask for

ALEXANDER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKYLEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B. 
Clasificación:
5.0

The vaa was comfortable but may need break pads. Please check brakes. Gracias

Natalie R. 
Clasificación:
4.0

Wait times on the phone could be better. Was put on hold for 20 min whilst driving to location and then hung up on afterwards.

Sirena M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAACANTHONY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWIN A. 
Clasificación:
5.0

I ordered blankets but they weren't in the truck. Make sure that extra items ordered are made available. Other than that the ordering process was easy and trouble-free. Returning the truck was also efficient as well.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
5.0

Servicio al cliente de excelencia. Well knowledgeable on trying to sell add on equipment and supply for my move. Definitely will recommend this location to my friends and other.

gregory Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery K. 
Clasificación:
5.0

Change your website to prevent autofilling of certain add-on's such as blankets, hand trucks, etc. when a customer goes to add dollies (as example).

ChristopherA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACKIE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
1.0

How you are renting u-hauls with no gas in the but want the customer to bring them back with gas in them. That is no right at all.

Marie M. 
Clasificación:
5.0

The check-in process is faster and better than it used to be. ¡Gracias!

matt S. 
Clasificación:
1.0

I did not rent from u haul apparently my daughter did and she is an adult I would appreciate it if you did not link our accounts together

Marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

I thought everything was very much satisfactory. Great service and customer service team!! I will highly recommend this location.

Marc S. 
Clasificación:
3.0

I dropped the truck off early because the engine was making funny noises and the check engine light came on. I was planing on keeping it till the due date to pick up new furniture. When I stated what was wrong and that it p7t a big dent in my plans she replied with that sucks. The guy that helped me unload my car didn't even say I word even when i was thanking him. I get that it's a flat fee but I should have had a reliable truck and should have been given options when I had to return thr truck due to mechanical issues. I will not be using uhaul again.

arin H. 
Clasificación:
5.0

Everything was great

ASHLEEKINETRA P. 
Clasificación:
4.0

Staff was great. Very relaxed, but attentive to the customer.

Seth B. 
Clasificación:
5.0

Have the bathroom closer to the main entrance of office

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
1.0

The truck was totalled due to maintenance neglect and you guys towed it and even had the audacity to charge us a 5 day late fee. Go fuck yourself dumbasses

Erica G. 
Clasificación:
1.0

Check all equipment and tag with dates of last inspection. All straps came off while I was driving, only God kept all of use on the road safe.

WINSTON F. 
Clasificación:
5.0

Service was excellent getting out and on return No suprises

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose A. 
Clasificación:
1.0

The office staff is super nasty and rude. It's like they have a attitude because you coming to rent a moving truck. Also it's unprofessional to be eating why people waiting to get the paperwork. I was so unhappy with the service I started self checking myself in at line. Now the outside man who check the trucks in was really nice but he need some help he can't do all that by himself. But the office staff is poor y'all just hiring anybody at this point don't care who.

Shaniquea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
5.0

The service was good overall. The sales clerk was understanding because I was a little late picking up. Everything went well.

Sheilah A. 
Clasificación:
5.0

Purchased 1 pack of blankets and didn't receive

AMBERVIRGINIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

myia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rubenia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C.  |  Online Move In 
Clasificación:
5.0

The Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous

Judith M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David K.  |  Overall Experience 
Clasificación:
5.0

Great experience

Carl T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  First Impressions 
Clasificación:
3.0

When I got to the facility I was told that I didn't have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn't fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.

Angela l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

milton f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hurdis B.  |  Overall Experience 
Clasificación:
1.0

You guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......

Dennis P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

selina j.  |  Overall Experience 
Clasificación:
3.0

I gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn't acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.

LINDA BENITA D.  |  First Impressions 
Clasificación:
1.0

I've been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley

JUNE L.  |  First Impressions 
Clasificación:
3.0

Staff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok

sofia m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JILLIAN H.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and explained everything that I asked about.

Shawn J.  |  First Impressions 
Clasificación:
4.0

It has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.

Khalila G.  |  Overall Experience 
Clasificación:
2.0

I will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit

SHANNONLEE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR STEPHEN H.  |  First Impressions 
Clasificación:
5.0

Staff was always friendly and helpful. Thanks.

carmen r.  |  Overall Experience 
Clasificación:
5.0

At first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.

Juan S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine g.  |  First Impressions 
Clasificación:
5.0

Everyone was so extremely nice and thank you and when there was an issue, they fixed it immediately.

GAYLAYNE G.  |  First Impressions 
Clasificación:
2.0

Lenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.

TONY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BURT R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

alexandria s.  |  Overall Experience 
Clasificación:
5.0

The young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.

Joel S.  |  First Impressions 
Clasificación:
4.0

Storage unit was clean and well maintained at move-in

PATRICK D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Takeya C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L.  |  First Impressions 
Clasificación:
2.0

I enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.

NADINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanna J.  |  First Impressions 
Clasificación:
5.0

Need to change storage unite

Darrell L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keaton T.  |  First Impressions 
Clasificación:
5.0

Everything went great with U-Haul storage as always.

Edrina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY E, H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mechelle W.  |  First Impressions 
Clasificación:
4.0

They need better and more parking spaces!

Naomi B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Regan H.  |  Overall Experience 
Clasificación:
5.0

I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago

William M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C.  |  First Impressions 
Clasificación:
1.0

Access code did not work, had to receive card to get into unit building

Nicole C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee B.  |  Online Move In 
Clasificación:
1.0

Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.

Kyla B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

christian p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICE JOANN A.  |  First Impressions 
Clasificación:
5.0

Staff was supportive from day 1

joseph w.  |  Overall Experience 
Clasificación:
3.0

The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.

Jennifer M.  |  First Impressions 
Clasificación:
4.0

I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.

Jeannine W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Latanya F.  |  Online Move In 
Clasificación:
5.0

You need to give Rhonda a raise!

Edrina B.  |  First Impressions 
Clasificación:
1.0

It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.

Lee A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dustin n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S.  |  Online Move In 
Clasificación:
2.0

The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul

Natasha J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nijel D.  |  First Impressions 
Clasificación:
1.0

The truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up

Xavier L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

justin r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julia j.  |  First Impressions 
Clasificación:
1.0

Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.

Brian S.  |  Overall Experience 
Clasificación:
5.0

Awesome facility. Very clean. Good climate control.

Xavier D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooklyn H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES GERALDINE P.  |  First Impressions 
Clasificación:
2.0

The reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up

LaTrina D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMAR KYLE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Xavier L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful.

SEAN D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTAFALEON B.  |  Overall Experience 
Clasificación:
5.0

Great experience each time!!

Tamesha T.  |  Overall Experience 
Clasificación:
3.0

I'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.

cheryl r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROOSEVELT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian D.  |  Overall Experience 
Clasificación:
5.0

Continue used it til it's time to move out

Ladonna m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thurman d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in

MYRA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H.  |  Overall Experience 
Clasificación:
2.0

We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart

Alicia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Contessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan w.  |  Overall Experience 
Clasificación:
5.0

Staff was really nice and helpful.

Mihaela O.  |  First Impressions 
Clasificación:
4.0

I had no problems. The staff was friendly and helpful.

Leslie A.  |  Overall Experience 
Clasificación:
5.0

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Sakia G.  |  Overall Experience 
Clasificación:
4.0

It was great I will tell friends or family about UHaul

kelly d.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again

Leslie A.  |  First Impressions 
Clasificación:
3.0

I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.

edrina b.  |  Overall Experience 
Clasificación:
5.0

Great staff!

Cynthia G.  |  Overall Experience 
Clasificación:
4.0

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

LeeQuan M.  |  First Impressions 
Clasificación:
2.0

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

David J.  |  Overall Experience 
Clasificación:
2.0

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

David J.  |  First Impressions 
Clasificación:
5.0

I thank you for my things being safe and big free. Will certainly use again.

Shelley Z.  |  Overall Experience 
Clasificación:
4.0

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Alexis W.  |  Overall Experience 
Clasificación:
5.0

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

Tesha B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Windy B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tiffany j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A.  |  Overall Experience 
Clasificación:
5.0

Please consider solutions for reducing or eliminating bugs

Thomas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Montrell H.  |  Overall Experience 
Clasificación:
5.0

The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.

DEIDRA LASHAWN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLY M.  |  Overall Experience 
Clasificación:
5.0

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

UNITED STEEL W.  |  First Impressions 
Clasificación:
5.0

Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.

stacy v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET W.  |  Overall Experience 
Clasificación:
4.0

Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.

Michelle R.  |  Overall Experience 
Clasificación:
3.0

Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn't able to be refunded for a false late fee. This made my experience at the unit very distasteful

Nathali B.  |  Overall Experience 
Clasificación:
4.0

Service today was excellent. I forget the young man's name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.

Torrey W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Toney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Macon I.  |  Overall Experience 
Clasificación:
4.0

Staff in the office are terrific and helpful in every way. A pleasure to work with.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  First Impressions 
Clasificación:
3.0

Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.

Canda G.  |  Overall Experience 
Clasificación:
5.0

I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!

Eyrius J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F.  |  Overall Experience 
Clasificación:
5.0

This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇

Gene H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F.  |  First Impressions 
Clasificación:
3.0

Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.

Victoria M.  |  Overall Experience 
Clasificación:
5.0

The staff was ver Professional , very kind, and fast thank a lot

kelly d.  |  First Impressions 
Clasificación:
5.0

Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.

tyshee g.  |  First Impressions 
Clasificación:
5.0

I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.

Lelia H.  |  Overall Experience 
Clasificación:
5.0

Thanks for working with me 😊

Yvonette M.  |  Overall Experience 
Clasificación:
5.0

Everything was fine.

natasha h.  |  Overall Experience 
Clasificación:
3.0

I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!

Lelia H.  |  First Impressions 
Clasificación:
3.0

Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.

Carlissa T.  |  First Impressions 
Clasificación:
5.0

Friendly and understanding!

Keith G.  |  Overall Experience 
Clasificación:
4.0

easy and convenient

Jeremy M.  |  Overall Experience 
Clasificación:
2.0

My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it

JASMINE P.  |  Overall Experience 
Clasificación:
5.0

I thank you for allowing me to use your service. I had a wonderful experience.

mary g.  |  Overall Experience 
Clasificación:
5.0

I was helped quickly and the process went very smooth and was easier than I thought

Dasja F.  |  First Impressions 
Clasificación:
5.0

Storage space was clean amd well kept. Staff wad kind and efficient. Gracias

Catherine j.  |  Overall Experience 
Clasificación:
4.0

Every thing was great

charles T.  |  Overall Experience 
Clasificación:
5.0

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

Great service

Dajah M.  |  Overall Experience 
Clasificación:
4.0

Promedio

josette s.  |  Overall Experience 
Clasificación:
3.0

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

TAMIKO B.  |  First Impressions 
Clasificación:
5.0

Great service

Dustin H.  |  First Impressions 
Clasificación:
5.0

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

TYELAAM W.  |  Overall Experience 
Clasificación:
5.0

.

FOAD K.  |  Overall Experience 
Clasificación:
2.0

The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a "normal" storage facility I would only need 1.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

TYELAAM W.  |  First Impressions 
Clasificación:
1.0

Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

diane g.  |  First Impressions 
Clasificación:
4.0

No comments to leave.

Robin P.  |  Overall Experience 
Clasificación:
5.0

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

Cierra R.  |  Overall Experience 
Clasificación:
3.0

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

Bridgett R.  |  Overall Experience 
Clasificación:
4.0

If circumstances changes I would use them again,

Lashanda B.  |  Overall Experience 
Clasificación:
1.0

Dirty storage unit with rodent trap in unit

Antoinette C.  |  First Impressions 
Clasificación:
1.0

My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.

Randall W.  |  Overall Experience 
Clasificación:
5.0

The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.

MICHELLE M.  |  Overall Experience 
Clasificación:
1.0

I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.

LAMONT D.  |  Overall Experience 
Clasificación:
5.0

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

STUART C.  |  First Impressions 
Clasificación:
5.0

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

Thomas M.  |  First Impressions 
Clasificación:
5.0

The clerk was fast and efficient

Jacqueline W.  |  First Impressions 
Clasificación:
5.0

I think the service I received was great. Keep up the good work.

ANDREW R.  |  First Impressions 
Clasificación:
4.0

Great, fast, friendly service.

VICKIE B.  |  Overall Experience 
Clasificación:
5.0

Its was so friendly the staff. And the storage very clean. And its cheaper.

Ahmed K.  |  Overall Experience 
Clasificación:
1.0

Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.

Candi K.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience.

mary g.  |  First Impressions 
Clasificación:
4.0

Customer service was great

CAMDEN W.  |  Overall Experience 
Clasificación:
4.0

I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes

Carrianne w.  |  Overall Experience 
Clasificación:
2.0

Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.

TORIA B.  |  Overall Experience 
Clasificación:
4.0

I did not have any prior issues while I was here, I had a very pleasant experience.

Ellen B.  |  Overall Experience 
Clasificación:
4.0

Thank you for all your help for the last 2 years

SHANEKA M.  |  Overall Experience 
Clasificación:
5.0

Exceptional service!

Dennis H. | Reservación
Clasificación:
5.0

I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!

William R.  |  Overall Experience 
Clasificación:
5.0

Great service

AMBER W.  |  Overall Experience 
Clasificación:
5.0

I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.

denise ann m. | Reservación
Clasificación:
5.0

My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!

Tracy S. | Reservación
Clasificación:
3.0

Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.

Adaline G.  |  Overall Experience 
Clasificación:
3.0

The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.

Willie M.  |  Overall Experience 
Clasificación:
1.0

The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.

mary l. | Reservación
Clasificación:
5.0

Everything went nice smooth according to Time thank you

Ricky P. | Reservación
Clasificación:
5.0

Great

elias f.  |  Overall Experience 
Clasificación:
5.0

This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.

Pat G.  |  Overall Experience 
Clasificación:
1.0

Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!

Kenneth W.  |  Overall Experience 
Clasificación:
1.0

Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.

Onika S. | Reservación
Clasificación:
2.0

The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.

Jerome C.  |  Overall Experience 
Clasificación:
4.0

The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.

Leslie R.  |  Overall Experience 
Clasificación:
1.0

I have nothing remotely positive about my experience with the storage in Hampton Virginia

Areter W.  |  Overall Experience 
Clasificación:
1.0

first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed

Crystal w. | Reservación
Clasificación:
5.0

cool beans

jimmy c.  |  Overall Experience 
Clasificación:
1.0

Never get my business again!!!

Cynthia C.  |  Overall Experience 
Clasificación:
4.0

.

dedra h.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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