Comentarios del cliente para U-Haul Moving & Storage at Coliseum
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Coliseum
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Vernice S. en
Very nice facility
Yvonette M. en
Thanks for working with me 😊
Kevin S. en
Can't think of anything at the moment.
Matthew L. en
The lady inside was very patient and explained to me the benefits of using uhaul over any other moving company and I will never use anyone else!
Dominic P. en
More expedited close out service
natasha h. en
Everything was fine.
David L. en
3 days rental charge when I only needed 1. Not happy about that.
Joyce D. en
Truck windshield was very dirty truck appear to be not driven for a while dusty inside...i don't believe the miles was charged for was correct...was told I driven 19 miles and was charged for 40...altho I didn't write down ending miles so I can't prove it....was spoken rudely by employee when turn in truck on the truck that was turn in on 1/1/20 ..but returned on 12/20 and rented again... Will probably return but miles will be written down b4 and after....i really feel I was over charged
Lelia H. en
I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!
Michael B. en
No complaints at all.
Carlissa T. en
Workers aren't very helpful. I locked my y truck keys in the truck. The worker shrugged her shoulders and went on about her business.
Joann D. en
Nothing, things went well.
Johnnyleroy G. en
Everything was fine. Customer service was AWESOME and that's always a plus to me.
Sue-Ann Z. en
The lady at the front desk used her personal phone to take a picture of my id to put in the uhal app. I felt VERY uncomfortable. And she did not ask my permission. Or explain that she would have to do that.
Joyce D. en
Cut down on cost per mile.....give ppl that return for service a 15% break... I rented from y'all many times and never get a break on cost.
Carlissa T. en
Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.
michael B. en
Keep up the great customer
shiron S. en
Hire a third person
Mina H. en
Excellent staff! Personable, professional and very helpful.
Marcus M. en
You people place a hold on an amount and than still charged me again..and then tell me that I have to wait 3-5 days for me to receive it back when it only took seconds for you to place a hold on it..what I will be looking into is that how could you place a hold on 2 amounts on someone’s debit card..I will definitely research this because it just doesn’t seem right that 2 holds placed on someone’s card
Natasha G. en
Customer service was excellent. I wanted to switch vehicles after completing my agreement/ reservation and the lady was so nice to help me. It was also quick and easy.
Clarence J. en
Everything was great ...I pre-signed in on the computer which made it much faster ...love it...
michael B. en
Keep up the great customer service ...
Chris B. en
A gentleman motioned us where to park the trailer upon arrival. He immediately approached us as we parked and he disconnected the trailer for us. This was excellent!
RICKY M. en
Absolutely nothing. The service was great, the staff was friendly, the truck and equipment worked well; this was by far the best experience I’ve had with Uhaul at this location.
Thaddeus M. en
Uhaul took my money and I want it back
shakiem H. en
It was busy and only had 1 representative there and had to wait quite awhile. Other than that, everything was good.
Tierra J. en
Nothing at the moment. This is my second time using UHaul and everything went well.
Thomas B. en
Quick processing made it efficient.
Howard K. en
Keep customer service a priority. Freddie was excellent and efficient.
SOLOMON Y. en
The truck rode very rough and wobbled. I was sent to several different U-Haul Locations to drop off the auto transport and when I arrived no one wanted to help me and didn't want me to drop off the auto transport with them. Sent to another location where I was told they didn't have the space to accommodate. As a retaliation for my frustration I was sent to a location that turned out to be an empty field. The representative at the 8083 Elm Dr., Mechanicsville, VA wrote the address on a piece of paper and handed to me. She said she just got off the phone with the lady and she was expecting me. It turned out to be an empty field. Originally, she gave me the directions to the Laburnum Ave, Richmond location and I told her that was too far. So after all was said and done I get to the empty field where she sent me and I call back in and I was directed to the U-Haul right near Laburnum anyway. Worst experience I have ever had with you all.
Danny P. en
Very friendly and accommodating staff .
Kevin S. en
This facility was very clean and I experienced great customer service from employees
Tanya C. en
Nothing. Great customer service everytime i use this location. I highly recommend this location.
Virginia G. en
I had no problems customer service was great thanks.
MYRON C. en
You only had one person servicing about four people so I took a little while to rent a trailer other than that outstanding service
Shanika R. en
I got the keys to my truck @5pm, came back after work @8pm, and there was a homeless man in the truck! He refused to get out. I had to call the police. The next morning, the manager was very nonchalant and careless about the matter. She stated they do not lock the vehicles to keep the homeless from breaking the windows. Uhaul should have an insurance to cover those instances/incidents. I am VERY disappointed. VERY.
courtney R. en
The truck had not been fully cleaned out. Some before me had smoked in the truck and ashes were left in the cup holder and the cab smelled. In the back of the truck was a knife and packing blankets were left on the floor in a pile.
Curtis C. en
Our truck had not been returned as scheduled, by the previous renter,the manager went above & beyound to ensure that we were able to get what we needed.Thank you so much for hiring het.
Robert Q. en
Have a return equipment check in more concise, as for instance a well marked sign.
Keith G. en
Friendly and understanding!
Louis A. en
Please, correct charges for mileage. This time u-haul over charge me 2 dollar over. Then u-haul take a month to release the charges back to the credit card. Second time this happened, not acceptable.
Antoine D. en
The van should be picked up full, if you expect your customers to bring it back the same way. We received the vehicle 3/4 full, unable to filter 3/4 so had to just completely fill the tank, and was told we could not be compensated for the difference in what we put in and how we received it. The next person will be charged for full and it wasn’t, by you that’s could be considered fraud
April J. en
The employees here are always so helpful and courteous. I wouldn't want to rent from any place else.
ashley J. en
This is the second time I have rented a Truck and both times I have had added charges at the end for which I opt out of...once again even after selecting no to the insurance for the truck it appears on the contract and end up paying for something I don't want. Your worker at the location she is very nice and helpful so this has no reflection on her.
kathaline M. en
The Company Representatives were very pleasant from the reservation to front end
Kelli E. en
When I checked in the lady asked my name and then stopped helping me to answered her cell phone and had a conversation with her kid while I was standing there. The other lady got on her cell phone after getting off the work phone and walked away while there was a customer behind me. The truck was not clean, previous renter smoked inside it with ashes in the cup holder. There were also protective blankets tossed all around the back that I didn’t ask for.
Tanya C. en
Great service. I would not change anything.
Peggy H. en
Have more help to serve customer
James P. en
Had a reservation in Smithfield location for Saturday 23rd, got confirmation then went to pickup and not available. Had to reschedule to Saturday 30th, it was confirmed, then pickup location changed to Hampton. Then when we got there, there was a line out door with two people working and one of those was going in and out.
Jason H. en
Hire more employees and pay them a more suitable wage
mark N. en
Just keep doing exactly what you are doing..
John A. en
They charged me an additional 22 dollars for dropping key off after hours
Pamela M. C. en
Ensure accuracy of fuel readings. My contract indicated 11/16, but was actually 8/16. Still, I returned it with over 11/16, because it wouldn't be worth the hassle of debating. I tried to make note of it w a photo when I unexpectedly received the electronic checkout form, but was well in the throws of getting things underway when it popped up and I had a bit of difficulty uploading the pic. By the time I was in position to try again the link had expired.
Jeremy M. en
easy and convenient
JASMINE P. en
My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it
mary g. en
I thank you for allowing me to use your service. I had a wonderful experience.
Dasja F. en
I was helped quickly and the process went very smooth and was easier than I thought
Catherine j. en
Storage space was clean amd well kept. Staff wad kind and efficient. Thank you
charles T. en
Every thing was great
Melissa W. en
All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.
Dajah M. en
Great service
josette s. en
Average
TAMIKO B. en
The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.
Dustin H. en
Great service
TYELAAM W. en
I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work
FOAD K. en
.
Christopher R. en
The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a “normal” storage facility I would only need 1.
TYELAAM W. en
Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.
diane g. en
Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.
Robin P. en
No comments to leave.
Cierra R. en
My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location
Bridgett R. en
The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.
Lashanda B. en
If circumstances changes I would use them again,
Antoinette C. en
Dirty storage unit with rodent trap in unit
Randall W. en
My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.
MICHELLE M. en
The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.
LAMONT D. en
I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.
STUART C. en
The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.
Thomas M. en
Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!
Jacqueline W. en
The clerk was fast and efficient
ANDREW R. en
I think the service I received was great. Keep up the good work.
VICKIE B. en
Great, fast, friendly service.
Ahmed K. en
Its was so friendly the staff. And the storage very clean. And its cheaper.
Candi K. en
Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.
mary g. en
I had a wonderful experience.
CAMDEN W. en
Customer service was great
Carrianne w. en
I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes
TORIA B. en
Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.
Ellen B. en
I did not have any prior issues while I was here, I had a very pleasant experience.
SHANEKA M. en
Thank you for all your help for the last 2 years
Dennis H. en
Exceptional service!
William R. en
I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!
AMBER W. en
Great service
denise ann m. en
I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.
Tracy S. en
My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!
Adaline G. en
Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.
Willie M. en
The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.
mary l. en
The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.
Ricky P. en
Everything went nice smooth according to Time thank you
elias f. en
Great
Pat G. en
This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.
Kenneth W. en
Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!
Onika S. en
Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.
Jerome C. en
The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.
Leslie R. en
The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.
Areter W. en
I have nothing remotely positive about my experience with the storage in Hampton Virginia
Crystal w. en
first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed
jimmy c. en
cool beans
Cynthia C. en
Never get my business again!!!
dedra h. en
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