Comentarios de los clientes para U-Haul Moving & Storage at Coliseum

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

Make people members with a discount

First truck designated to me, the battery was dead. Second truck was fine.

Fast and efficient

I thank you for my things being safe and big free. Will certainly use again.

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Worst experience ever!! The truck was not driving properly and almost got into an accident turning the wobbly wheel. Horrible experience!

Excellent customer service and experience. Don't change a thing! Also, the movers and cleaners (Majestic Movers) were highly recommended and they were fantastic!!

The tire needed air. No window shield wiper fluid. A small bottle of Royal Crown and a lighter. Look like the items were in there awhile

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

The online check-in/out didn't work. Would not upload pictures from my phone.

Make sure the vehicle is running ok I had to call and report the check engine light was on and it was showing a wrench. I was nervous the entire time when I was driving that it didn't break down me

Easy to find location with very efficient system for returns. The place was busy but staff handled all in stride and never lost their focus. Great service!

They were very helpful and pleasant.

NA

Very professional and helpful

Very fast service .good experience..will use u haul again...

Inform Corporate of business hours. Have calls forwarded after business hours.

Easy registration no wait, staff were friendly, courteous and professional

I have used this UHAUL location twice in the past two weeks. Your staff has been knowledgeable, professional, courteous and humorous. I don't even mind waiting. Robby checked my cargo van it this week and just wanted to give him a KUDUOS. I will certainly continue to use this location when I need a rental. Thanks for providing optimum customer service.

I was overall pleased with the total process of the rental. However; there was a minor issue with the truck. The door on the driver side did not open from the outside.

Nothing the guys were helping everyone's needs. Thanks for the service of these two gentleman.

Courteous and friendly service.

Truck had needs maintenance.

Your contactless rental process sucked. It took me over 30 minutes to get through it. It left me concerned as to whether or not previous damage to the truck was documented or if they might try to hold me responsible. My selfie was rejected. My alternate contact was rejected twice. I couldn't find the key locker. I couldn't figure out how to open the key locker. The information provided was inadequate. The furniture pads I paid for online were not in the truck so I had to go in the office and make contact with someone after all the trouble I went through for a contactless pick up. When I first started the truck, it ran really rough for a while. I hold Uhaul at fault for wasting over 30 minutes of my time and I wasn't given any extension of my rental time. I asked online if I could extend and was told no. Overall, I was very unhappy with my rental experience.

Awesome !

The truck was dirty ... it was parked extremely close to and hard to get out. No assistance was offered. The check engine light was on.

They stole money from me

Everything was good

Awesome job and fast service

Great service, Great people.

Enforce mask wear by employees when inside. The employee in the office that we checked in with and completed contract was not even wearing a mask, even when I asked her too. She said she was 6 ft away. However she also moved away and handed me contract

I got lied to multiple times by the staff at the location. One even pretended to be management promised to reimburse me for the late fees due to being sick then come to find out he's not qualified to do so! I will never return here again

Brandon and Sturling provided excellent customer service. I would have given an overall excellent but the two other individuals I came into contact with did not show that same level of service.

I think the one thing you guys can do better for the next customer is disinfect your trucks a little better because it still reeks of cigarette smoke. Thank you!

Workers didn't have on a mask. No one told i would be charged an extra $20. Plus the light was on for back and it never went off.

Great and fast customer service

Some of the computers were struggling to keep up with the staff working that day. The staff was extremely friendly and made everyone feel at ease during this tough time.

Your prices are a lot especially right now when so many people are having financial difficulties, maybe the company can look into lowering their mileage rates just a little because I went from $67 to $89, just from going 18 miles over, which is crazy.

Service was great on pick-up and return. Outstanding service and use of one of your trailers for a day's activities and at a price that made me feel like I got my money's worth.

Not to 1st inspect the truck behind me

friendly staff!

Great service and availability of rentals. Thanks for making this part of moving easy!

Very quick and helpful. Thank you

Place was neat and clean

Extremely easy and simple drop off. Will use this location again.

Nothing at this time.

No one wore a mask at the facility during the peak of the 2020 pandemic and there was miscommunication on extended use of the truck but I haven't contracted COVID yet and the extension was cleared up, so it was all good.

Signage on the lot was lacking. Neither the vehicle pick-up area nor the office area were clearly marked. The attendants in the office area seemed to be disgruntled and unprofessional. The packing blankets that I had ordered and paid for were not in the vehicle, requiring a return to the office and a wait in line to get them. There was a lot attendant that I encountered upon vehicle return that was great- he recognized that I was returning a vehicle and was helpful in bridging the gap between the UHaul app instructions and dismal lot signage.

They always seem to exceed my expectations

Everything was great, staff was helpful and this location will continue to be my go to in the future.

Please consider solutions for reducing or eliminating bugs

The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.

Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.

Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn’t able to be refunded for a false late fee. This made my experience at the unit very distasteful

Service today was excellent. I forget the young man’s name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.

Staff in the office are terrific and helpful in every way. A pleasure to work with.

Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.

I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!

This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇

Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.

The staff was ver Professional , very kind, and fast thank a lot

Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.

I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.

Thanks for working with me 😊

Everything was fine.

I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!

Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.

Friendly and understanding!

easy and convenient

My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it

I thank you for allowing me to use your service. I had a wonderful experience.

I was helped quickly and the process went very smooth and was easier than I thought

Storage space was clean amd well kept. Staff wad kind and efficient. Thank you

Every thing was great

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Great service

Average

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

Great service

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

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The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a “normal” storage facility I would only need 1.

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

No comments to leave.

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

If circumstances changes I would use them again,

Dirty storage unit with rodent trap in unit

My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.

The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.

I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

The clerk was fast and efficient

I think the service I received was great. Keep up the good work.

Great, fast, friendly service.

Its was so friendly the staff. And the storage very clean. And its cheaper.

Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.

I had a wonderful experience.

Customer service was great

I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes

Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.

I did not have any prior issues while I was here, I had a very pleasant experience.

Thank you for all your help for the last 2 years

Exceptional service!

I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!

Great service

I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.

My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!

Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.

The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.

The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.

Everything went nice smooth according to Time thank you

Great

This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.

Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!

Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.

The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.

The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.

I have nothing remotely positive about my experience with the storage in Hampton Virginia

first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed

cool beans

Never get my business again!!!

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