Comentarios del cliente para U-Haul Moving & Storage at Coliseum

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Coliseum

Grado total:

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Imani J. en

Grado:

The truck door was locked they never removed the lock we had to come back tho the store got get them to unlock the loading door. They would not credit extra time for that, very rude. Will never use again.

Julius T. en

Grado:

Very good company very efficient and willing to help customers

Devaki W. en

Grado:

El cliente no dejó un comentario.

Alan C. en

Grado:

El cliente no dejó un comentario.

rena D. en

Grado:

El cliente no dejó un comentario.

Sherman B. en

Grado:

my truck broke down on 10/12/19 and I had to go to a smaller truck because the size I rented was not available then I was charged for a extra day because I turned the truck in late due to more trips I had to make with a smaller truck I have seen 3 different charges on my credit card from Uhaul so I am NOT a happy customer then I had to rent another Uhaul on Monday 10/14/19 to finish moving because I was soooo inconvienced with a smaller truck we did not get to finish so I cannot say I had a great experience

Ken W. en

Grado:

El cliente no dejó un comentario.

Steven T. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

El cliente no dejó un comentario.

DEBORAH B. en

Grado:

Make sure the customer understand the new check-in policy because I did not and had to pay an extra $20 after I dropped off my vehicle but other than that the people were excellent

Joseph G. en

Grado:

The after hour return process is ok however, everyone don’t have technical devices. If you can’t complete this task, then what do you about photo of the truck gas and mileage, which they can check once they open. Overall it was good. Thanks

Robyn G. en

Grado:

El cliente no dejó un comentario.

Kabreea J. en

Grado:

Agent was nice.

Jason H. en

Grado:

El cliente no dejó un comentario.

Latoya M. en

Grado:

Kayla at this location was of the worst customer service representatives I have ever dealt with. She treated me like I was a liar about having a 2nd phone number then put my grandmother on speaker phone saying can we use your number as a secondary phone number for LATOYA McMillan in case something happens to our truck! I thought she needed a second number not a reference...I provided her with my driver license with had my address and she had my credit card number I didn’t understand the seriousness of having a secondary number. She said if I didn’t provide one, I wouldn’t be getting a truck.....rude rude rude!!!!

Kimberly J. en

Grado:

Representative gave me wrong information on estimate when I initially reserved the van which caused unnecessary delays when I arrived to pick up the van.

Alma T. en

Grado:

El cliente no dejó un comentario.

Dorothy W. en

Grado:

Increase the number of employees.

John S. en

Grado:

Double check the height of the tongue on the towing vehicle. Mine went much too low when loaded.

Brandon J. en

Grado:

El cliente no dejó un comentario.

Miram K. en

Grado:

Your associates name is Janie she is always fantastic. The entire team is great. The best customer service!

Jamelle C. en

Grado:

El cliente no dejó un comentario.

Diane T H. en

Grado:

I love the new check-out and in via cellphone. Checking in I was greeted by a most delightful UHaul rep; she turned my day around by her positive nature!

LISA B. en

Grado:

El cliente no dejó un comentario.

Linton B. en

Grado:

Great staff. They were able to help me out well.

JOHN G. en

Grado:

Did have to wait for 55 minutes.

Catherine j. en

Grado:

Storage space was clean amd well kept. Staff wad kind and efficient. Thank you

Oscar R. en

Grado:

I would recommend more staffing on weekends, in particular, Sundays to help with the rush typical of returning or renting a vehicle. Otherwise, this is my go-to location for local truck rentals.

michael F. en

Grado:

The truck had some bad gas on the first tank couldn't get over 55 or 60 .and volt meter is acting up second tank was better need more power for climbing the mountains other than that people was great to deal with and truck was easy to drive handled well

charles T. en

Grado:

Every thing was great

Kevin B. en

Grado:

El cliente no dejó un comentario.

Major M. en

Grado:

This location stay busy all I can say is hire more customer service associates 2 help keep the lines down. My wait in line yesterday was 45 mins long.

James T. en

Grado:

El cliente no dejó un comentario.

Cornell J. en

Grado:

Waited in line over TWO hours to get keys for reserved uhaul. When I arrived there was a very long line and only one person working. Very horrible experience and would not recommend this place to anyone.

Robert S. en

Grado:

Store flooring needs some attention. The manager was very professional in handling equipment rentals although the location was extremely understaffed for such a busy day as Saturday.

Lauren B. en

Grado:

There were not nearly enough people working today when I picked up my truck. I arrive 20 mins before my check in and did the online check in. I stood in line for and hour and a half and was late to meet my movers. There was one person working everything. Knowing how many trucks were scheduled for a Saturday there should have been more people there to get people in and on there way.

James C. en

Grado:

Continue the service as you do today.

Melissa W. en

Grado:

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Dajah M. en

Grado:

Great service

josette s. en

Grado:

Average

TAMIKO B. en

Grado:

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

Dustin H. en

Grado:

Great service

TYELAAM W. en

Grado:

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

FOAD K. en

Grado:

.

Christopher R. en

Grado:

The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a “normal” storage facility I would only need 1.

TYELAAM W. en

Grado:

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

diane g. en

Grado:

Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

Robin P. en

Grado:

No comments to leave.

Cierra R. en

Grado:

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

Bridgett R. en

Grado:

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

Lashanda B. en

Grado:

If circumstances changes I would use them again,

Antoinette C. en

Grado:

Dirty storage unit with rodent trap in unit

Randall W. en

Grado:

My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.

MICHELLE M. en

Grado:

The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.

LAMONT D. en

Grado:

I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.

STUART C. en

Grado:

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

Thomas M. en

Grado:

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

Jacqueline W. en

Grado:

The clerk was fast and efficient

ANDREW R. en

Grado:

I think the service I received was great. Keep up the good work.

VICKIE B. en

Grado:

Great, fast, friendly service.

Ahmed K. en

Grado:

Its was so friendly the staff. And the storage very clean. And its cheaper.

Candi K. en

Grado:

Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.

mary g. en

Grado:

I had a wonderful experience.

CAMDEN W. en

Grado:

Customer service was great

Carrianne w. en

Grado:

I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes

TORIA B. en

Grado:

Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.

Ellen B. en

Grado:

I did not have any prior issues while I was here, I had a very pleasant experience.

SHANEKA M. en

Grado:

Thank you for all your help for the last 2 years

Dennis H. en

Grado:

Exceptional service!

William R. en

Grado:

I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!

AMBER W. en

Grado:

Great service

denise ann m. en

Grado:

I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.

Tracy S. en

Grado:

My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!

Adaline G. en

Grado:

Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.

Willie M. en

Grado:

The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.

mary l. en

Grado:

The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.

Ricky P. en

Grado:

Everything went nice smooth according to Time thank you

elias f. en

Grado:

Great

Pat G. en

Grado:

This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.

Kenneth W. en

Grado:

Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!

Onika S. en

Grado:

Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.

Jerome C. en

Grado:

The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.

Leslie R. en

Grado:

The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.

Areter W. en

Grado:

I have nothing remotely positive about my experience with the storage in Hampton Virginia

Crystal w. en

Grado:

first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed

jimmy c. en

Grado:

cool beans

Cynthia C. en

Grado:

Never get my business again!!!

dedra h. en

Grado:

.