That the vehicle's have plenty gas in there. I got the vehicle on a quarter tank. And when you got to move to load and unload the vehicle to bring it back within that 4 hour range and the way gas stations be packed it's a little stressful
Talecia B.Customer Reviews for U-Haul Moving & Storage at Coliseum
Testimonials From Recent Customers
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Check engine light on, tire light on. Inside was a little busted up. But did the job.
Angela R.Had a hitch install scheduled 10 days out, they did not have the parts on hand and only informed me less than 12 hours before install Then the trailer I had booked was not at the location it was supposed to be booked for Then when I no longer wanted the trailer they charged to drop it off at the location they were supposed to have it at The workers were very friendly and hooked up the trailer but the representatives should have given ample notice and make you jump through hoops to even make things work towards what you schedule
DanAngelo C.Customer service was good and the vehicle presented was good but reeked of smoke from marijuana and tobacco and the vehicle showed on the dash that it required an oil change soon. I'd still come here but I recommend that the vehicles all get a thorough look through prior to customers being issued them.
Dominick N.I will used this one more time.Staff seemed to be annoyed that I had to drop off something. they cleaned a truck while I waited and then just had me unhook and drop the trailer where I was. Wasted 15 minutes of my time .
Dale M.Great service
RYAN W.No one checked the vehicle before I rented it. I had to walk around and find the van myself. I wasn't greeted when I came into the building and I initially requested a pick up. I was told they didn't have any and they could call around to see who had one. Had I not suggested a van you would have lost a sale.
Antoinette G.My experience at this location was fine just as it was at the pickup location. Based on the level of service, I would leave everything as is.
Warren H.I rented with U-Haul online at a Chesapeake, VA location. When I arrived at Chesapeake, I was told that they didn't have the trailer I rented and that I would need to pick up the trailer myself in Hampton instead of Chesapeake (a 50 minute drive away - both directions)! Additionally, I was told that I could not drop off the trailer at my original Chesapeake location without incurring a “double the one way†penalty. In the words of Jerry Seinfeld, “you know how to take the reservation. You don't know got to hold the reservation.†This is singularly the most frustrating event for me in recent history. Get your business model together U-Haul. It is not acceptable to treat your customers in this manner.
Gerald S.Let folks dropping off know that they don't have to go inside and be on a line only to be sent outside that someone has to attend to them outside
Walter M.N/C
johnnie B.Other than storage on 2nd floor great place
Michael C. | Overall ExperienceMake sure not to fuck up the underneath of their car make sure that the metal things aren't touching the car
Amber C.Ninguno
Veronica N.The ladies that did my contract were friendly and professional when I get outside to get my trailer the employee was sitting in a van watching me and never got out to help until one of the office ladies came out and I asked if anyone was working then she went and got him out of the van. When I returned the equipment there as a van under the tent that was being cleaned but left with door open and unattended after about 10 mins I went inside and asked if anyone was working she said she would get some one I went back to my truck about 5-8 mins later still no one and one of the office girls came out to tell us where to put it. Then suddenly the outside employee came out of no where. I also noticed a personal Honda Accord car in the garage area where hitches are installed up on ramps. It appeared it was being worked on during business hours. The outside team lacks customer service promptness
Stacey M.Excellent staff the only thing is a pole in the middle of the unit but I don’t blame uhaul for that lol
Brian Y. | First ImpressionsI locked the keys in the truck when I was over in Gloucester Sunday night at 9:30 and I couldn't get anyone from U-Haul on the phone or email I was there for 3 hours waiting on AAA
Stewart M.Place signage closer to main road was confusing on where to return
Joshua D.In the middle of moving the windshield wipers did not work and it was storming real bad
SHANICEMARIA G.Our pickup experience was a disaster. We got a call 2 days before our scheduled pickup informing us that our rental location was being moved. We asked that our 24/7 pickup status be retained. Apparently, it was never flagged as such in the first place by our original rental location, even though we were picking up after hours and specifically requested this service. We were assured by your rep that our new rental would be a 24/7 pickup and a truck was available at our new location. Upon arrival, we were unable to access the online pickup process because our rental had never been made a 24/7 pickup, in spite of being assured--twice!--that it was. After waiting for a phone rep on a Sunday morning, we were directed to a THIRD pickup location 20 minutes away. Once there, we had to wait in line for service. While your Sunday phone rep and third location were helpful and friendly, the pickup problems set our moving schedule back by hours. We were not impressed with Uhaul this time around. To help your next customer, please just do what you say you're going to do.
Geoffrey F.I received a call an hour before my truck reservation and was told that the truck I reserved was no longer available and I would have to go all the way to Norfolk to get a Uhual. I was furious but the rep was able to get me a 15' truck reserved for the same time I previously reserved it for. People should be given 48 to 24 hours notice if trucks aren't available for the reservation time.
Tiera B.My experience will U-Haul was awful! I reserved a truck over a week in advance less than 10 miles from where I live. The morning before pick I got an email that my pick up had been changed to a location almost 2 hours away! Two states away! In the opposite direction of where I was moving. I called and the best they could do was an hour and a half away . Terrible experience. Had to talk to like 6 different people
Michael B.It seems that the facility may have a number of leaks; also, I think the dual key pad entry system can be simpler.
Henry S. | Overall ExperienceThe trucks need to be sanitized between users
Sherrell M.Disparity in pricing from one location to the next is unacceptable. $500 to rent a trailer at this location vs. $200 price when I rented one in Cleveland to drive to VA.
JoAnne B.Quick pick up and return. Thanks you.
Chris P.the truck got from point A to point B but you could clearly feel and hear the struggling transmission.
Vanessa C.The van smelled of cigarette smoke. It was difficult to bear especially as someone with asthma. It smelled awful. I would suggest nonsmoking in the vehicles or select vehicles for some customers.
Brittany A.more help on counter sales
william G.The customer service was fine , my issue is that it was 97 degrees out and the air conditioner worked for the first 10 minutes of me having the truck then it stop working the remaining time of me having it.
Bryan G.I would recommend you have your trucks fully fueled up before sending them out with your customers. Other than that I was very pleased with the service I received.
OMAR B.Cleaning between rentals and correct mileage specs
Lakisha D.The entire experience was terrible. The absolute worst customer service I've experienced in a long time.
DANETTA E.Check engine light on. Staff said they were aware but drive anyway. Gas tank was practically empty when I picked up truck, so that the first thing I had to do was buy gas. There was a tear in the material covering the driver's seat.
John R.N/a
brenda H.When moving out of your storage. Why should you pay the whole month
Katina A. | Overall ExperiencePoor customer service,needs to make things more clear was changed more then told ,didn't go over procedures at all.Very disappointing
Rosalind C.Everything was ok for me I don't really don't know what to say for the next customer. ¡Gracias!
VIRGILJAMAR LAQU D.Everything went wrong, I booked 8 days in advance and at the pick up day, I was told that my is no 26‘ truck available, the system was overbooked. No truck was available. So I waited until a truck arrived and went into the store again to talk to the service and after a while I was able to get a 20‘ truck, I mean better than nothing because my crew was waiting. So instead of one drive we had to drive twice with this smaller truck. Quite bad experience and I will probably go with Budget the next time
Dennis D.The staff was excellent..!!
FREDDYONEILL A.The front counter staff didn't know what they were doing. The truck had a cracked window, the steering alignment was way off, there was something going on with the engine of the truck. When I returned the truck the guy greeted me nicely and said I was getting an 18 dollar and some change credit back and when I went back inside to get it the front counter lady said I was only getting 14 dollars and some change.
Tyler G.Was slow, said router was broken and had to use cell phone for internet. Van had grass in back and got someone to clean it. Had better service at other locations.
Kenneth B.Great service every time
DERRICKANGELO S.The best management team in this area
DERRICKANGELO S.I had reserved a truck online for 9 am but it took 45 minutes to get through the line waiting for customers who had not made reservations. There were enough employees to have a dedicated line for people who had planned ahead rather than having to wait in a single line. The way this is run there is no benefit to ordering online
Barry Z.We and easy process
Chantera R.Higher me.
DERRELLKUGEAN B.I received a call the day before my reservation that my pick-up location and time had changed by over 4 hours, which was not compatible for my moving timeline. After multiple calls to customer service, they were able to move me to the Hampton, VA location where I would be able to pick up a truck at 8am with the 24/7 truck share option. Due to employees not preparing the vehicle the evening before I had to wait on site and could not pick up my truck until 9:45am. The truck did not have a key in it so nothing could be done until the location open and I picked it up by hand. I'm usually not one to leave reviews but this experience was ridiculous and employees were not helpful.
Catherine J.When I made my reservation months before I ordered a 26 ft truck was told I would get called the day before to confirm location of pick up, wasn't contacted. I called to figure out where to go. Upon arrival I was given the wrong size vehicle resulting in me throwing out some of my stuff. As well as on pick up I had to immediately fill the entire truck because it was given to me on reserve fuel only 20 miles left in it. Also with the wrong size truck it also resulted in me having to tow an extra tow behind trailer, resulting in paying for a whole other item and extra days for that as well, luckily I had an extra vehicle to tow it with or I would have been out of luck.
Nicholas M.Customer service was very poor.
Deborah S.The staff seemed to be very unprofessional and unwilling to do their jobs. I had to wait 35+ minutes to wait to be shown to which trailer i would be taking. I asked for assistance twice and the staff seemed more interested in their personal phones.
Jacob Z.Lower price per mile
JOYCE D.The mobile return process is a big pain. Standing there in the dark, having to take pictures in a poorly-lit environment, and answering question after question when all I want to do is go home, is aggravating and annoying. You could easily have an employee do it in the morning, since they're gonna have to come check out the van anyway. When do I get my W2 for being a U-Haul employee for 15 minutes?
Phoenix M.Amazing staff
Faye N.The location and the people at the Mercury Blvd (Hampton, VA) site were great. Only issue is that I wish I could of contacted them directly instead of being on hold for over an hour total through uhauls corporate number.
Kyle D.Very please with the facility and the staff
Nigel B. | Overall ExperienceEveryone was professional and very helpful. I didn't have any problems, I didn't see anything that I would say could have been done differently
Tessa W.Dirty, gas was't full. the drivers side door seal fell off. I asked the lady at the counter and she told me to find 2 guys to help. They looked at me like i had 3 heads and offered NO help. The lady said for me to drive it down to her. I got in the truck and left. No help offered at all. After my initial inspection of the truck, finding the door seal bad, i waited for the woman to finish counting her draw of change instead of receiving immediate help.
John K.Truck sounded like it was about die, The steering wheel had so much play in it it was dangerous, turning 90 degrees to left or right would just start to turn the tires the slightest bit. cigar innards in the cup holders. Said i was good till morning got a text an hour later saying the truck was due back in 4 hours.
Christopher S.Very helpful and friendly and easy to help me
DERRICK ANGELO S. | First ImpressionsThe van was out of gas…fuel low light. Need to ensure customers return with a 1/4 tank minimum or impose a penalty. I wasn't sure I'd make to a gas station.
David W.Make sure tank is full when retrieving truck Need better drop off system
Janise C.Good staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.
Derek M. | First ImpressionsOverall great experience no complaints from my end
Reynaldo G. | Overall ExperienceI was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn't reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said "someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.
Valerie G. | First ImpressionsSo far it appears that my furniture is ok. I didn't see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren't that way when I packed them up. I didn't open the boxes yet to make sure there were no mice droppings.
LINDA BENITA D. | Overall ExperienceThe Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous
Judith M. | First ImpressionsGreat experience
Carl T. | First ImpressionsWhen I got to the facility I was told that I didn't have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn't fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.
Angela l. | First ImpressionsYou guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......
Dennis P. | Overall ExperienceI gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn't acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.
LINDA BENITA D. | First ImpressionsI've been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley
JUNE L. | First ImpressionsStaff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok
sofia m. | Overall ExperienceStaff was very helpful and explained everything that I asked about.
Shawn J. | First ImpressionsIt has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.
Khalila G. | Overall ExperienceI will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit
SHANNONLEE W. | First ImpressionsStaff was always friendly and helpful. Thanks.
carmen r. | Overall ExperienceAt first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.
Juan S. | Online Move InEveryone was so extremely nice and thank you and when there was an issue, they fixed it immediately.
GAYLAYNE G. | First ImpressionsLenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.
TONY C. | Overall ExperienceThe young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.
Joel S. | First ImpressionsStorage unit was clean and well maintained at move-in
PATRICK D. | First ImpressionsI enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.
NADINE C. | Overall ExperienceNeed to change storage unite
Darrell L. | First ImpressionsEverything went great with U-Haul storage as always.
Edrina B. | Overall ExperienceThey need better and more parking spaces!
Naomi B. | First ImpressionsI moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago
William M. | First ImpressionsAccess code did not work, had to receive card to get into unit building
Nicole C. | Online Move InWorst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.
Kyla B. | Online Move InStaff was supportive from day 1
joseph w. | Overall ExperienceThe swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.
Jennifer M. | First ImpressionsI rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.
Jeannine W. | Online Move InYou need to give Rhonda a raise!
Edrina B. | First ImpressionsIt's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.
Lee A. | Overall ExperienceThe lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul
Natasha J. | Online Move InThe truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up
Xavier L. | Overall ExperienceUhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.
Brian S. | Overall ExperienceAwesome facility. Very clean. Good climate control.
Xavier D. | Overall ExperienceThe reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up
LaTrina D. | Overall ExperienceStaff was very helpful.
SEAN D. | Online Move InGreat experience each time!!
Tamesha T. | Overall ExperienceI'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.
cheryl r. | Overall ExperienceContinue used it til it's time to move out
Ladonna m. | First ImpressionsEverything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in
MYRA D. | Overall ExperienceWe wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart
Alicia S. | Online Move In