Customer Reviews for U-Haul Moving & Storage at Coliseum

Clasificación:

5.0

nothing

Clasificación:

4.0

When we mentioned the discount for dropping the truck at this location, the personnel said they had never heard of such a thing.

Clasificación:

5.0

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Clasificación:

3.0

The Truck we rented had a cracked wind shield and the Wind shield wipers were worn out. We only discovered the wind shield wipers were worn out when we reached Breezewood PA. Luckily it didn't rain on the way. Also I understand that associate that hooked up the trailer in Hampton couldn't help us load the car but he could of showed me how to attached the tire restraints. I just figured it out my self.

Clasificación:

5.0

My only concern is no employee was wearing a mask inside the building.

Clasificación:

5.0

Great group of guys. Made it extremely easy at drop off. In and out in minutes.

Clasificación:

4.0

It was great I will tell friends or family about UHaul

Clasificación:

5.0

They need more stuff so that they can answer the phones.

Clasificación:

5.0

Nothing. Very fast service.

Clasificación:

3.0

Maybe hire more people. When lines are long, it would be nice to have everyone assist customers, and not sit there and watch your coworker struggle.

Clasificación:

4.0

The vehicle needs maintenance. The steering is very loose and difficult to keep the vehicle straight and the ignition switch is defective - it is difficult to remove the key when shutting off the vehicle. Major fixes are needed on the UHaul App, which frequently locks-up when checking out a vehicle. I uploaded photos and could not advance to the next step. I also recommend PDF receipts - not images.

Clasificación:

2.0

The two people at desk at 1023 W Mercury Blvd location had no idea how to handle a ubox in the system. I was picking up so I could unload my goods. I sat there for an hour until someone else came and helped. The only other issue I had was the recommended amount of uboxes was not accurate. Book 1 more than you think you'll need. You don't pay for what you don't use. All other aspects went pretty good.

Clasificación:

5.0

Location was great, but driver said had a dent. There also wasn't a dolly inside even though I paid for one.

Clasificación:

5.0

Always get creat service

Clasificación:

3.0

The facility is not handicap friendly in the least. Too many steps/stairs, no elevators and the spaces are very small.

Clasificación:

5.0

Continue doing good team work.

Clasificación:

5.0

N/C

Clasificación:

5.0

Excellent staff friendly

Clasificación:

5.0

This location always has trucks ,my go too uhaul for all my moving needs and hiring helpers

Clasificación:

5.0

I had an excellent experience with U-Haul. Thank you!

Clasificación:

2.0

Allow customer to oversee charges before charging them . Assure charges are correct...I was charged for an item I didn't get

Clasificación:

5.0

Nothing at all. The service was great!

Clasificación:

5.0

Keep smiling, keep offering a excellent customer service.

Clasificación:

5.0

The only problem that i had was the amount of the truck i jad to pay 406.00 for the truck when i rented from the before it was 200 and something so if i have to rent from there again and it cost me that amount again i will not het it overall this is the only place i go to rent

Clasificación:

5.0

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again

Clasificación:

4.0

Very fast and efficient

Clasificación:

5.0

Customer service did an awesome job picking up & dropping off! Thanks for the quick service and I will be back again!

Clasificación:

5.0

Nothing, best U-Haul rental experience ever.

Clasificación:

5.0

Very professional

Clasificación:

5.0

Rhonda was very helpful

Clasificación:

5.0

N/C

Clasificación:

5.0

The personnel that work there were extremely polite and very helpful.

Clasificación:

5.0

Great cree

Clasificación:

2.0

I was guaranteed a location and had to drive 30 minutes to a different location to pick up trailer

Clasificación:

5.0

Nothing! Experience was quick and pleasant!

Clasificación:

5.0

Just keep doing good customer service Thanks for everything

Clasificación:

5.0

Employees are very friendly and courteous and efficient and professional

Clasificación:

5.0

Excellent staff

Clasificación:

5.0

Id sure hope they wouldn't get the 15ft. Uhaul we received.The reason being is I suppose someone had a accident in it the driver side door was hit and we couldn't barely get the door open to get in it & We also felt as if it were causing more damage to the vehicle but It very much was a true inconvenience for us and we never received a discount a credit or nothing for our troubles but we paid full price for the rental truck so I hope that this is seen and we are addressed of this problem and we hope that no one else has to experience this situation at all May God Bless Us All. Yours sincerely The Dashers Hampton,Va. If not maybe we should look into seeking out the person in charge of this situation!

Clasificación:

5.0

Very friendly professional service

Clasificación:

4.0

Every met my expectations

Clasificación:

4.0

The vehicle needed to be washed. The interior was descent.

Clasificación:

5.0

The woman was very nice, patient and helpful. I was having a bad day, overwhelmed from moving, but the staff was great. Getting my truck took a few minutes and returning it was extremely smooth / simple. Great people and great service! :)

Clasificación:

1.0

I was charged $151 for a $38 rental. I have been trying to call customer service for two days and have been on hold for over 30 minutes. I need this resolved. Very unhappy.

Clasificación:

5.0

No Comment at this time.

Clasificación:

5.0

Excellent services, don't change anything. Gracias

Clasificación:

3.0

I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.

Clasificación:

5.0

Giving information on whether the trucks have locks on the tailgate door on not in case they need it, maybe an option of purchasing one.

Clasificación:

2.0

i was charged for full tank of gas while when i got the truck keys it was half tank and I returned it a little over a quarter but i was charged 11 gallons of gas !!

Clasificación:

5.0

Great staff!

Clasificación:

5.0

Nothing always great customer service 💯

Clasificación:

4.0

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

Clasificación:

5.0

Best experience I've had. I had a lot of trouble picking up the truck and the people at this drop off were very helpful and got me all the papers I needed. Very clean, very fast, will definitely use them again when I move

Clasificación:

5.0

I told the guy at check in that I was going to use a 150 miles and he put only a 100 miles in the computer so I had to pay for going over the mile limit

Clasificación:

5.0

Great experience. Will use again.

Clasificación:

2.0

The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.

Clasificación:

2.0

The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.

Clasificación:

5.0

Make people members with a discount

Clasificación:

4.0

First truck designated to me, the battery was dead. Second truck was fine.

Clasificación:

5.0

Fast and efficient

Clasificación:

5.0

I thank you for my things being safe and big free. Will certainly use again.

Clasificación:

4.0

My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.

Clasificación:

1.0

Worst experience ever!! The truck was not driving properly and almost got into an accident turning the wobbly wheel. Horrible experience!

Clasificación:

5.0

Excellent customer service and experience. Don't change a thing! Also, the movers and cleaners (Majestic Movers) were highly recommended and they were fantastic!!

Clasificación:

5.0

Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!

Clasificación:

5.0

Please consider solutions for reducing or eliminating bugs

Clasificación:

5.0

The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.

Clasificación:

5.0

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

Clasificación:

5.0

Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.

Clasificación:

4.0

Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.

Clasificación:

3.0

Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn't able to be refunded for a false late fee. This made my experience at the unit very distasteful

Clasificación:

4.0

Service today was excellent. I forget the young man's name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.

Clasificación:

4.0

Staff in the office are terrific and helpful in every way. A pleasure to work with.

Clasificación:

3.0

Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.

Clasificación:

5.0

I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!

Clasificación:

5.0

This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇

Clasificación:

3.0

Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.

Clasificación:

5.0

The staff was ver Professional , very kind, and fast thank a lot

Clasificación:

5.0

Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.

Clasificación:

5.0

I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.

Clasificación:

5.0

Thanks for working with me 😊

Clasificación:

5.0

Everything was fine.

Clasificación:

3.0

I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!

Clasificación:

3.0

Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.

Clasificación:

5.0

Friendly and understanding!

Clasificación:

4.0

easy and convenient

Clasificación:

2.0

My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it

Clasificación:

5.0

I thank you for allowing me to use your service. I had a wonderful experience.

Clasificación:

5.0

I was helped quickly and the process went very smooth and was easier than I thought

Clasificación:

5.0

Storage space was clean amd well kept. Staff wad kind and efficient. Gracias

Clasificación:

4.0

Every thing was great

Clasificación:

5.0

All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.

Clasificación:

5.0

Great service

Clasificación:

4.0

Promedio

Clasificación:

3.0

The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.

Clasificación:

5.0

Great service

Clasificación:

5.0

I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work

Clasificación:

5.0

.

Clasificación:

2.0

The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a "normal" storage facility I would only need 1.

Clasificación:

5.0

Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.

Clasificación:

1.0

Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.

Clasificación:

4.0

No comments to leave.

Clasificación:

5.0

My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location

Clasificación:

3.0

The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.

Clasificación:

4.0

If circumstances changes I would use them again,

Clasificación:

1.0

Dirty storage unit with rodent trap in unit

Clasificación:

1.0

My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.

Clasificación:

5.0

The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.

Clasificación:

1.0

I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.

Clasificación:

5.0

The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.

Clasificación:

5.0

Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!

Clasificación:

5.0

The clerk was fast and efficient

Clasificación:

5.0

I think the service I received was great. Keep up the good work.

Clasificación:

4.0

Great, fast, friendly service.

Clasificación:

5.0

Its was so friendly the staff. And the storage very clean. And its cheaper.

Clasificación:

1.0

Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.

Clasificación:

5.0

I had a wonderful experience.

Clasificación:

4.0

Customer service was great

Clasificación:

4.0

I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes

Clasificación:

2.0

Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.

Clasificación:

4.0

I did not have any prior issues while I was here, I had a very pleasant experience.

Clasificación:

4.0

Thank you for all your help for the last 2 years

Clasificación:

5.0

Exceptional service!

Clasificación:

5.0

I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!

Clasificación:

5.0

Great service

Clasificación:

5.0

I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.

Clasificación:

5.0

My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!

Clasificación:

3.0

Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.

Clasificación:

3.0

The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.

Clasificación:

1.0

The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.

Clasificación:

5.0

Everything went nice smooth according to Time thank you

Clasificación:

5.0

Great

Clasificación:

5.0

This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.

Clasificación:

1.0

Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!

Clasificación:

1.0

Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.

Clasificación:

2.0

The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.

Clasificación:

4.0

The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.

Clasificación:

1.0

I have nothing remotely positive about my experience with the storage in Hampton Virginia

Clasificación:

1.0

first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed

Clasificación:

5.0

cool beans

Clasificación:

1.0

Never get my business again!!!