Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

6,224 comentarios

4705 Clinton Hwy   Knoxville, TN 37912
(N Of I-640)

(865) 689-2211

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 689-2211

4705 Clinton Hwy
Knoxville, TN 37912
(N Of I-640)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I didn't drop it off here. This kinda sums up my experience. When I checked truck and trailer in ..I asked the lady if there would be any additional charges other than the $2,100 I paid when I picked it up. She said nope. Everything looks good. 2 days later I get charged an additional $64?

Phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

I was worried when I arrived 15 minutes early to pick up the vehicle I had reserved - a glass door/window along the front wall had been broken just before I arrived. The people working managed to clean the mess without allowing it to affect customer service at all, and I was both impressed and grateful.

Mark P. 
Clasificación:
2.0

The truck I was given had a tire with bare wires showing. Next time inspect the tires before sending out a truck.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAFAEL F. 
Clasificación:
1.0

Our truck died when we were less than a mile from the house. When we called UHaul, the first person on the line told my husband he had a lot of work to do. Not the answer you want when you have spent 3 days loading a truck. We lost money on paid movers we hired to help unload once it was back in service. I would very much like some of that money back.

Erin H. 
Clasificación:
4.0

Have used this location for years and will continue to do so.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marsha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

I was charged for 2 extra gallons of fuel because the guage was not on full. I missed it by a very small amount. It ruined an otherwise good experience.

Stephen R. 
Clasificación:
1.0

have the key in the box next time. i arrived at 4:30am for my pickup and the key was not in the box so i had to sit and wait until 7 am to get key from employees. i initially only reserved 4 hours so by time i got the key they reminded me i only had 2 hours left i had to tell them that i should get an extra 2 1/2 hrs because i had to wait so long and didn't get the keys until 7:15 am.

kamiah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterling W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsy S.  |  Overall Experience 
Clasificación:
1.0

Vehicles need major maintenance, they are unsafe.

Liz N. 
Clasificación:
1.0

This places has poor customer service and they are rude. Made threats that if my return was late I would be charged 100 in addition to a charge for another day! Kristi or Kristian needs trained on customer service. Sadly her manager that day agreed with her treating customers badly.

Phoenix P. 
Clasificación:
1.0

I kept the truck rental for three extra days and went over mileage totaling 300ish and right now I have pending/paid total of almost $1000. Explain that?

Tyrone J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
2.0

Hire quality people who do their job & care about the customer. The two 12 year olds behind the counter at your Clinton Hwy location highly lacked Customer service and weren't properly trained. Nor does anyone answer the phone at that store. Absolutely disgusting how they treat their customers. The truck I rented was covered in mud/dirt inside & out. Take pics of everything before you drive off in it. If you call customer service (bc the store won't answer, plan to wait 45 minutes on the phone).

Julie H. 
Clasificación:
5.0

They should be more strict about people smoking in the vehicles. The truck I had stunk!

Tammara M. 
Clasificación:
5.0

Great customer service everytime I have been here. Thanks guys

Charles C. 
Clasificación:
2.0

The staff at time I pick up my equipment where disorganized, the service was very slow, the person hooking the trailer I was renting did not know how to hook up the trailer to my vehicle I had to, the customer service was not that good

Jessie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

hayder B. 
Clasificación:
5.0

El cliente no dejó un comentario.

wesly M. 
Clasificación:
1.0

I reserved a truck at a location near my home. I received a call the evening before I was supposed to pick up, that the location overbooked and I needed to get a truck from a different location. The original location was 3 miles from my home with a whole move being around 12 miles. The new location was 10 miles away and I ended up being charged for 33.5 miles, where as the original location would have been about half. I was also charged $5 each for a dolly (which wasn't even in the truck) and pads, neither of which I requested. I absolutely should not have been charged that much for a problem that was not mine.

Nichole L. 
Clasificación:
1.0

Overcharged for mileage and no help with customer service

Christina L. 
Clasificación:
4.0

Personnel were very nice but we sat in the return line for a while. The signs said stay in the truck but no one ever came over to talk to us. I finally went inside and was told to just leave the truck and they would email a receipt. That is fine but I wish there were better signs.

Tyler G. 
Clasificación:
3.0

Don't tell people to drop off in a certain spot then make them haul it in back for them

Diane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy L. 
Clasificación:
3.0

Need more than one person qualified to check in vehicles!

Don B. 
Clasificación:
5.0

I believe the lady who helped us get our equipment and get on the road was Krista. She is a good communicator and knowledgeable on your services; great ambassador for U-Haul. She is an excellent first impression for your company. Grateful for the two young men who checked me in when I returned the equipment.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NABOR V. 
Clasificación:
2.0

The truck wasn't clean inside. There were fingernails in the cupholder and the dolly I paid for wasn't in the truck so I had to go back and get it.

Kane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

Easy process

Jun W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

The car transport that I rented had very rusty ratchet mechanism and was very hard to use, due for some service before it's rented again, other then that it worked good

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
2.0

There was no one working the location. Doors were open but there were no employees there. Another customer was there before me and told me no one was there after I walked in. I was not supposed to be lifting anything but I went by myself because I knew there would be someone there to help. I barely got the cargo trailer off of my ball hitch. I strained my back in the process. I'm not happy at all about the service U-Haul provided after spending over $400.

Joseph M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

Great experience, Thank You

Kenneth V. 
Clasificación:
3.0

More customer interaction...employees didn't seem so welcoming and when we arrived to pickup... the employee who sat behind the desk with the manager I believe got smart with his comments when he was asked to do something. And when dropping off at this location employee acted like he had no clue which trailer we had rented and had us driving different areas to drop off

Tina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia anne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim D. 
Clasificación:
2.0

1) Whoever forgot to include my van rental on the contract- called me a day later to get # from van to complete the contract info. was busy during call so that became an inconvenience. 2) Did the online rental using my debit card- everything was approved/ ready for pick up - upon arrival- nothing is ready & was informed a major credit card was required along with having my picture taken for the rental ! I am not a criminal & don't appreciate being treated as such. 3) lastly- dropped off van a day early - drop box was not locked, left the van but couldn't leave key!! Another inconvenience of having to come back the next day to return key- ( box still not locked) Asked the kid working the desk why the box was not locked? His reply " uhhh I forgot & its a pain having to lock & unlock it" SO its a pain for him to do his job? The real pain here is I could not drop of my key & had to make an extra trip back the next day to do so! Again- another inconvenience! Total incompetence- won't be back !

Adam M. 
Clasificación:
4.0

Don't let customers walk in and wait on them in front of other customers that have been waiting in line.

Lorie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

AURELIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy A. 
Clasificación:
3.0

Worst experience with Uhaul. Filled out all forms on line before pick up. The place I picked for my rental was closed! Called a number and was told he wouldn't be there for an hour. He sent me to another facility instead. When I arrived, they said I would have to fill out everything again because I first went to a ‘mom and pop' operation. Then I was charged for an adapter for the electrical hook-up on my GM SUV that was as expensive as the rental! I only needed the trailer for a few hours locally, but had to buy this adapter which should have been a part of my rental. The trailer I was given was pretty old. When we loaded it, the sliding door was jammed and wouldn't close all the way. I had to improvise by putting a piece of plywood against the load and several tie down straps to hold it in! When I returned the trailer, the agent acted indifferent and told me they ‘get like that sometime'.

FRANK P. 
Clasificación:
5.0

That is the wrong drop off location

JEFFREY R. 
Clasificación:
2.0

Staff was very unprofessional. Side mirror would not adjust.

CANDACE B. 
Clasificación:
3.0

It was a Saturday. The store was pretty busy. So the wait time was extremely longer than expected.

SHAWN M. 
Clasificación:
5.0

I had a reservation for the Oak ridge hwy location. This location at the time of rental was the only location that had a 10ft truck, this location was out of my way and it took me longer than expected to get there. Once I arrived, the location had rented my truck to someone else. The clerk said she tried to call me, I called back within 1 min of the missed call and she said she had already rented it to someone else. I had to drive a long distance just to get to the location. It took me longer than expected and while I was on my she rented it to someone else. I had to have a truck to get my furniture out. I finally found a truck on Clinton Hwy but had to wait until 5pm that afternoon to get it. I had previous commitments I had to cancel so I could get the rental truck and get my furniture before they sold it to someone else.

Tammy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
1.0

Both times I entered the store I was not greeted. Whenever I finally was able to find a worker they were dressed very unprofessionally and were not knowledgeable about what I wanted to purchase/rent. When I rented the equipment I was not given the proper hook ups to have working lights on the trailer. Luckily I was doing a short in town trip. When coming back to the store to return the trailer, I was told to wait outside for somebody to come and unhook it. Waited for over 20 minutes. As I was waiting, a worker came outside to handle another customer who came in after me. Once finished, the worker proceeded to smoke and talk to somebody on the phone in the back of the lot while there was a line of people waiting for assistance in the store. After waiting, I went back inside to see what was going on and they had not assigned somebody to come out and take my trailer. The manager ended up coming out and unhooking it himself without apologizing. Please use a different Uhaul location.

ABAGAIL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Young man that waited on us was very nice and very helpful.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanya H. 
Clasificación:
1.0

This location is claiming I damaged a vehicle that was damaged when I received it. There were incident stickers along the side from a previous incident. I did not cause this damage. Would not recommend uhaul at all. Always take pictures of the vehicle before you drive it off the lot.

Jacob B. 
Clasificación:
1.0

This employee was cussing while unhooking the car trailer, he stunk of Body Odor. Was a very uncomfortable situation. Would love to talk to someone about it. 865-414-9103

eddie O. 
Clasificación:
4.0

Keep up what you are doing.

Debra W. 
Clasificación:
1.0

Nobody was available to check in the vehicle. Key drop box was open. Store appeared to be abandoned by the staff during business hours. I had to leave the vehicle and keys per after hours drop off instructions during the day.

Joel V. 
Clasificación:
3.0

Ensure that the trucks are clean and prevent issues with the return of the equipment.

Armando S. 
Clasificación:
1.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Parker P. 
Clasificación:
5.0

Everything was fine!

Michael W. 
Clasificación:
2.0

I was told there was a full tank and to return it with a full tank which I did but it was a couple gallons short of a full tank when I picked it up I have pictures of the the dashboard when I picked it up and when I returned it. I estimate I'm owed 8 to $12

William C. 
Clasificación:
5.0

Actually make the online check in faster. Also, a rewards program would be cool.

Nancy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK C. 
Clasificación:
5.0

No

Kinsey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Make it clear the expectations before arrival. Me arriving to get my equipment to learn that there are new policies and I can not pay using the way I have for years is dumb…especially when I booked using my debit card. However Sebastian 100% salvaged the situation with his charisma, and willingness to be helpful. Made the most of a crappy situation…

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
2.0

1. Make it clear on the web site that the small trucks do not have a ramp 2. Have enough truck inventory wih ramps in stock at this location. We wasted an hour of moving time to first find that the truck we rented did not have a ramp, then finding that this location did not have a truck with a ramp we could upgrade to so we had to go to a different location

Michael G. 
Clasificación:
5.0

This young gentleman was so friendly and super helpful, I was in and out in under 5 minutes. I believe his name was Clayton

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zach C. 
Clasificación:
4.0

Ninguno

Bill A. 
Clasificación:
3.0

After I returned the equipment I received a phone call four days later saying that I was over due and wanted to know when I was going to return the eguipment.

mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alameda S. 
Clasificación:
1.0

U-Haul is so unprofessional. You guys called me an hour before my schedule pick-up to tell me that I could not get what I had already reserved and paid for- which was a 10-foot truck. Rep girl told me I had not paid when I had and had a receipt for the prepayment. She was rude unprofessional and did not work to accommodate what U-Haul messed up to begin with. What is the point in reserving a truck weeks in advance, months in advance, prepaid just to be called an hour before and told that I have to now take a 15-foot truck that cost me over $200 in gas and I did not need it (was a total waste of my time, my money) and I will never do business with U-Haul again. I hate to tell you but there are competitors out here that do a hell of a lot of a better job than U-Haul. U-Haul needs to haul their business butts back to the basics!

Erica C. 
Clasificación:
5.0

Tire pressure system malfunction light was on. Had just come back from being serviced that way.

Phillip P. 
Clasificación:
2.0

The last 2 times I rented, they didn't check me in and I was put on an alert. Very frustrating and humiliation being told in front of other customers that they couldn't rent to me because I didn't pay.

HOWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara r.  |  First Impressions 
Clasificación:
5.0

Yes I just wanted to say that the facilities was very clean and the personal was very informative to me about how the storage unit worked and exactly where my unit was and thatthat I would be able to get to the unit after hours.But I do need to contact them and do a walk through the facility and find out any information that would be very important to me and to the owners to.Thankyou again .

Debbie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent, the employees, service, prices.. there was a dead mouse that destroyed my mattress topper in storage. Which wasn't a huge deal but it made everything smell really bad. But other than that highly highly recommend! :)

Summer T.  |  Overall Experience 
Clasificación:
1.0

Apparently random but repeated rate increases and, when my card failed, instead of a phone call to a customer who not only paid regularly but was set up to pay automatically, I got slapped with a fine. Treat people like people and you'll get loyal customers. Otherwise people will be glad, like we are, to walk away.

Jenifer F.  |  Overall Experience 
Clasificación:
3.0

Would rate much higher except for access to faculty. It's very confusing with all the demolition going on.

Ann Marie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda k.  |  Overall Experience 
Clasificación:
5.0

Thx for all emergencies that arose during our arrival & departure. Always helpful & efficient. Merry Christmas

wendi v.  |  Overall Experience 
Clasificación:
3.0

The management was in array, I understand that it is hard to find good people to manage, but U-haul should do a little better finding people to do what they say and to lead by example. I was told I would be pro-rated for the move from one storage unit to another at the same facility. That never happened, and I was basically ignored. I will probably not ever use U-haul again unless it is the last resort.

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark b.  |  First Impressions 
Clasificación:
2.0

i never used uhaul

kevin q.  |  Overall Experience 
Clasificación:
5.0

THE BEST STAFF EVER! Will be recommending this specific locations to everyone!

Steven L.  |  First Impressions 
Clasificación:
3.0

only one staff member seemed to know what to do. Everyone was asking him questions while he was multitasking between phone calls, helping out customers, and his colleagues. Vontavious O'Neal was very helpful from the first time I walked into the Storage facility, a few months later and again he helped me out. Both visits he was multitasking and helping everyone. If in the future I need Uhaul services I would drive out of my way for his help.

Kim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer T.  |  First Impressions 
Clasificación:
3.0

The only reason this facility did not get an excellent is because they did not have the unit I reserved so I got stuck with 2 smaller units that cost me more money

jennifer C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA GAIL E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Elijah E.  |  Overall Experience 
Clasificación:
3.0

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Lori P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robin t.  |  Overall Experience 
Clasificación:
5.0

Glenn was fantastic! Appreciated all the help he provided us.

JON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M.  |  First Impressions 
Clasificación:
5.0

Glenn was the best and does a fine job at his duties.

JUSTIN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mellisa e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES FRANKLIN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B.  |  Overall Experience 
Clasificación:
4.0

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Patti H.  |  Overall Experience 
Clasificación:
2.0

Trying to get into contact with someone was the worse experience of my life.

ROBERT K.  |  Overall Experience 
Clasificación:
4.0

Cost is a bit much, imho.

David H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tung T.  |  First Impressions 
Clasificación:
2.0

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

FELICIA M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA C.  |  First Impressions 
Clasificación:
1.0

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Carey L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF C.  |  Overall Experience 
Clasificación:
5.0

That team at that location were professional experience and very friendly. Awesome staff.

Jeffery B.  |  Overall Experience 
Clasificación:
5.0

The service was wonderful and quick. I felt like they actually care about their customers

DUJUAN D.  |  First Impressions 
Clasificación:
1.0

Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tara P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamikka P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kesha V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jenna G.  |  Overall Experience 
Clasificación:
5.0

Very helpful people

Fred B.  |  First Impressions 
Clasificación:
1.0

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Tara P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakeesha S.  |  First Impressions 
Clasificación:
5.0

Helpful associates.

BABACAR T.  |  First Impressions 
Clasificación:
4.0

Well Done U-haul Clinton Highway Team Now where's the pizza?

GEORGE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tynecqua b.  |  Overall Experience 
Clasificación:
5.0

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Lynne M.  |  Overall Experience 
Clasificación:
1.0

I would like to speak to upper management about this transaction

Dana B.  |  Overall Experience 
Clasificación:
5.0

Everything was do exceptional.

Dana B.  |  First Impressions 
Clasificación:
2.0

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Sherrie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaz Maine A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eglael b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eglael b.  |  First Impressions 
Clasificación:
4.0

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

R K W.  |  First Impressions 
Clasificación:
5.0

Employees were friendly and helpful.

David H.  |  Overall Experience 
Clasificación:
5.0

Personnel was friendly and helpful. Unit was clean and easily accessible.

David H.  |  First Impressions 
Clasificación:
5.0

I couldn't have asked for a better experience!

LAURA M.  |  Overall Experience 
Clasificación:
5.0

the guy that works full time and helped me is a great employee for the company

Eddie B.  |  Overall Experience 
Clasificación:
5.0

Very nice service

joseph r.  |  Overall Experience 
Clasificación:
5.0

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 

Trevis G.  |  Overall Experience 
Clasificación:
5.0

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B.  |  Overall Experience 
Clasificación:
4.0

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Barbara B.  |  First Impressions 
Clasificación:
5.0

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Andrew B.  |  First Impressions 
Clasificación:
5.0

Excellent service

James L.  |  First Impressions 
Clasificación:
4.0

They were very helpful and courteous.

linda k.  |  First Impressions 
Clasificación:
5.0

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Kimberly R.  |  First Impressions 
Clasificación:
5.0

The staff very helpful and friendly I would rent from U-Haul again!!!!

Karen C.  |  Overall Experience 
Clasificación:
5.0

Good location and easy to navigate to the storage facility rooms

Erin r.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend Uhaul for all your moving experiences!!

Charles B.  |  First Impressions 
Clasificación:
5.0

This is a secure location with a very good staff.

miles k.  |  Overall Experience 
Clasificación:
4.0

No

Cooper L.  |  Overall Experience 
Clasificación:
5.0

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Chris H.  |  First Impressions 
Clasificación:
5.0

Everything was great !!!!

Karen C.  |  First Impressions 
Clasificación:
4.0

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

CYNTHIA L.  |  Overall Experience 
Clasificación:
5.0

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Megan M.  |  Overall Experience 
Clasificación:
5.0

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Lindsey G.  |  First Impressions 
Clasificación:
4.0

Staff was always courteous and helpful. Very friendly people. Great customer service.

Heather O.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul crew in Knoxville Tennessee impeccable service

George J.  |  First Impressions 
Clasificación:
5.0

Loved them

Jacqueline R.  |  Overall Experience 
Clasificación:
5.0

Move-in and rental equipment return was quick and efficient.

Paul D.  |  First Impressions 
Clasificación:
5.0

Best experience I have ever had at a storage facility. The owner was very helpful and nice

HELEN S.  |  First Impressions 
Clasificación:
5.0

Experience was great

janaya r. | Reservación
Clasificación:
4.0

The staff is very helpful and always willing to help with most of our needs.

Virginia W.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

LAURA M. | Reservación
Clasificación:
5.0

¡Gracias!

PATRICIA D.  |  Overall Experience 
Clasificación:
2.0

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Debra G.  |  Overall Experience 
Clasificación:
5.0

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Lorin S. | Reservación
Clasificación:
5.0

Staff went above and beyond to solve issue with storage. Thanks.

Alan P.  |  Overall Experience 
Clasificación:
5.0

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

Megan L.  |  Overall Experience 
Clasificación:
4.0

none

JOE L.  |  Overall Experience 
Clasificación:
3.0

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Aria T.  |  Overall Experience 
Clasificación:
5.0

The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

Donna M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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