Customer Reviews for U-Haul Moving & Storage at Clear Lake

3,508 comentarios

16250 Galveston Rd   Webster, TX 77598
(24 hour access)

(281) 486-5799

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 486-5799

16250 Galveston Rd
Webster, TX 77598
(24 hour access)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Continue your courteous & professional service.

Kenneth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

Quick and efficient drop off.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSVALDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason O.  |  First Impressions 
Clasificación:
5.0

The U-Haul Team at this location was fast, professional, and friendly. Made the end of a very long trip a pleasure.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA MARIE G. 
Clasificación:
5.0

Old tires on trailer, should be replaced.

NICHOLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keenon N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
3.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN D. 
Clasificación:
5.0

The best

Tommy B.  |  Overall Experience 
Clasificación:
5.0

Love the owners of this place. Very nice ladies and very accommodating.

JESSICA C. 
Clasificación:
5.0

I would like to say that Kathy and Randall are a God sent and that they both worked with me to complete my move! !!

Nathaniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

HAYDEN M. 
Clasificación:
2.0

Everyone was super friendly and helpful. I had a predicament which everyone was helpful in solving. Great location.

celia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLYMPIA B. 
Clasificación:
5.0

Quick and painless.

SHAWN JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MURIEL WAYNE M. 
Clasificación:
1.0

They charged overnight fee and I returned the truck at 6:35 pm they were still opened and the guy came to help me with the drop off, they didn't provide my with the freaking expensive dolly and I had to add miles, gas and time to my moving due to having to come back to store to pick the dolly up. Worst experience

ANA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANN M. 
Clasificación:
3.0

3-4 times used the trailers not sure if it is my luck but they r old and most of the time the doors will get stuck on the top. also double axel trailers are back breakers when dropping them off hours.

NOUREDDINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yowyi a.  |  Overall Experience 
Clasificación:
5.0

Staff was very quick to help with any questions or problems.

Michael E.  |  Overall Experience 
Clasificación:
5.0

The guy who helped me was very personable and professional

MARISSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

I miss that the UHAUL employees don't seem to do the walkarounds before the vehicle leaves the lot. This is the second instance where the walkaround was not performed by 2 different locations.

STEPHEN C. 
Clasificación:
3.0

Or order included moving blankets, which were not out into the vehicle; so, we had to make a 2d trip to retrieve them. There is no mirror to see what is directly behind the vehicle. It would be a much better experience if there were a camera and dash view screen to help the driver see that area.

Jay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen C. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHERMIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

Effortless and pleasant experience overall. Will use again. Thank you!

MELANIE G. 
Clasificación:
5.0

The staff was exceptionally helpful, Friendly he didn't hit me in and out the door in a jiffy.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
3.0

Don't charge 4 gallons of fuel when I only drove 20 miles. Is the truck really only driving 5 miles per gallon? Fortunately I took a picture before returning the keys! Oh and dont charge for a dolley when its still sealed, thats called scamming!

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

Randall was always so friendly & helpful. He seriously made our long journey so wonderful! He really took time out of his way to get to know us & welcome us to the great state of Texas the right way!!

Justin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
4.0

When I stated the issue that I had with the vehicle, they immediately went out to the truck to see what the issue was. They instructed me to contact the dealership where I rented the truck, to ask about a reimbursement. They also gave me a phone number for the corporate office, if I didn't get any satisfaction with the pick up dealer. A plus

Nancy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
1.0

Do a walk around to inspect for existing damage. Was told to fo it on line. Didn't have a phone with me. Attidue of the employees was very poor. I was a repeat customer at this location. Not anymore.

MURIEL WAYNE M. 
Clasificación:
1.0

Not very friendly.

Martin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

Great

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN B. 
Clasificación:
5.0

the team was awesome here also.

GERRY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amjad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

Very nice

Tommy B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL F. 
Clasificación:
5.0

Staff was very friendly, helpful, and efficient. Will definitely utilize this location again.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

Quick efficient pick up and drop off, friendly staff and very convenient.

Brian G. 
Clasificación:
5.0

Troy and the team have amazing patience, great attitudes. Recommend this location all day everyday.

CHRISTY M.  |  First Impressions 
Clasificación:
5.0

Trailer did have small amounts of debris, but not detrimental for the use. Gentleman in charge of the trailers ensured wiring and lights were working well, and connected to the vehicle properly before departing the location. Although my vehicle did not have any wiring issues and was a breeze to connect & go, another customer did have vehicle wiring issues which he insisted was the trailer and the UH guy worked hard to satisfy that customer. All-in-all, the trailer guy is well knowledgeable about what is needed to ensure that you have a good trailer and it is safely connected to your vehicle. Definitely hope he is there next time I need a trailer!

JONATHAN DEAN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Asaneya H. 
Clasificación:
5.0

No issues noted.

ANDRE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

Just friendlier service. I experienced the right customer service when returning the vehicle. When renting, not very friendly. Equipment was pretty dinged up-I wish I had noticed that before leaving the property.

Shalon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY S. 
Clasificación:
5.0

Great Customer service had a minor billing issue and they handled very fast and efficiently. Also the staff was very nice!

JAMES A. 
Clasificación:
1.0

N/G

CUAUHTEMOC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
4.0

I believe the rental was a little pricey for the times we are living in. So many people being forced to move into different living arrangements and having to move last minute. However, everyone was kind and the manager also helped me find a rental sooner than expected on a Saturday afternoon. The storage was convenient because I was going to look for a storage facility however my helpers said that the hallway was very narrow with not enough space for my sofas. It was extremely difficult to get my furniture into the storage. All in all, the transaction went very smooth and for that I am grateful. Gracias.

ALEXA G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYAN E. 
Clasificación:
4.0

Really appreciate UHaul communication…we knew the progress of our shipment every step of the way. Delivery/ pickup times were accurate and employees were knowledgeable and helpful. Very pleased with the service. Gracias

Susan C. 
Clasificación:
4.0

Would have been nice to have a vehicle w/ cruise control for that length of trip.

Craig T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACI L. 
Clasificación:
1.0

Fire all of the @ssh0les who work there, including the franchise owner. Rudest people I've ever had the displeasure of having to deal with, especially the front desk staff. Equipment was great and the location is convenient, but the people there are total and complete @ssh0les.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Continue to serve great customer service

ESIQUIA F. 
Clasificación:
5.0

Great staff, everyone is working extremely hard at this location. They are extremely busy however they have friendly and helpful.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNIE R. 
Clasificación:
1.0

The service was not good. I have to re-book a truck after they told me they didn't have a truck 5 minutes before.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORAZON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yowyi a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R.  |  Overall Experience 
Clasificación:
5.0

Super friendly and efficient staff. One of the very best I have ever used.

RODNEY O. 
Clasificación:
5.0

Everything was great thank you so much

Alma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B. 
Clasificación:
5.0

KEEP DOING WHAT YOU'RE DOING

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla L.  |  Overall Experience 
Clasificación:
1.0

This U haul is a rip off. They charged me $10 a month for 24 hrs access but never gave me the code to get in after hours.? So they charged me for a service I never received. The staff is rude and unhelpful. don't use this place!!

Beth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B.  |  First Impressions 
Clasificación:
4.0

Hopefully I Do not have to move again; but If I Do I'll be proud to use You All services again Thanks

Angela B.  |  First Impressions 
Clasificación:
2.0

When I say staff was not helpful except Randell. I rented a month ago and had a great experience, I also rented a storage at that time. I came back month later to move I find mold on my property,tables still wet.Mold fur growing on chairs.I had also noticed the climate control was to hot.I also let them know and was told no it was cool when I was back there,it was 76. I also took a pic thermostat on 78. I ask what the process I get a circled brochure followed by I don"t know. Then I say I guess I need to take pictures then they offer to take them too. I rent my U-haul that mind u blows kind of cold then stops blowing period then goes in in out so we had no ac in the middle of Texas heat. Then one reverse light was out. So moving was kinda late I came in said Im running late they said its ok . Bad weather came in and it was flooded I called in said no worries we will extend you .I thought they were being nice and then I was charged. Now I will have to call back because he charged me for 2 days and I paid first day, Never will I use this store again, most helpful there was lady with glasses and Randell the rest that I dealt with could have cared less. I ended up over charged and with a loss of furniture.

Sharaffeh E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janae O.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous staff.

kenneth w.  |  Overall Experience 
Clasificación:
1.0

Randell was completely out of line. First off, the experience was already a little frustrating because after fully loading the truck, it wouldn't start. They sent out roadside assistance who fixed the problem and we were on our way, it just put us back a few hours after an already long morning of packing and moving. That's fine, I understand things happen and staff was helpful with getting someone out to us. But we get there and after unloading the truck it was really hard to maneuver out of the storage area ( we had a 26 ft truck and our storage room was in the very back with sharp corners and trailers and vans and cars in the way making it even harder ). I called the front desk and asked for help because I didn't want to risk any damage to the truck. They assured us we should be able to pull out easily because they do it all the time and that we had to pull it all the way to the front in order to be checked in. That may be true but I don't drive these trucks on a daily basis to know exactly how to do it. There was also a van parked there that I asked if they can move so we can at least try to back out of the area. No one moved it. So we had to pull the side mirrors in and literally squeeze through the drive way. IT TOOK FOREVER and a whole lot of going back and forth but we finally made it near the front. We come in and all the person helping me move said was there was a trailer parked in the very back that made it impossible to turn that corner. Randell responded very rudely with how he does it all the time anybody should be able to do it he kept mentioning how it wasn't his problem and was like "it's not my fault you can't drive" and was really just being very unnecessary for no reason and things escalated. I work in service industry and I know how it can be dealing with people but in this situation it was completely uncalled for and unwarranted. Idk he was like on a power trip or something it was really weird. I told the person helping me to leave because things were getting out of hand and as he was walking out Randell proceeded to follow him out the door like he was going to attack him. He only stopped following after him when I yelled I was going to call the police because if you were there you could see the way he followed him he was looking for a fight. I had to walk outside and find a lady to finish helping me check out.

Veronica G.  |  First Impressions 
Clasificación:
5.0

So convenient

Susanna T.  |  Overall Experience 
Clasificación:
3.0

Just don't get a unit downstairs and it's probably fine. Lesson learned for me... Whole unit of furniture and memories that had to go to the dump because of mildew, rust and rat droppings.

Joshua A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

Great service at both locations and very easy to manage.

Yulivet H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R.  |  Overall Experience 
Clasificación:
5.0

Kathy and her crew are the best. They were very helpful and offered good and reasonable solutions that solved any problem or request that I had. I will definitely refer people to this U-Haul location.

GARY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbert O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lashayvia D.  |  Overall Experience 
Clasificación:
5.0

The staff made the whole process easy and seamless.

GARY K.  |  First Impressions 
Clasificación:
5.0

Excellent customer service! Very friendly!

Juan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVON B.  |  Overall Experience 
Clasificación:
3.0

It is very difficult to get ahold of the office by phone.

KELLI S.  |  Overall Experience 
Clasificación:
4.0

Expensive!!

Reed S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Manager always on site.

Jorge O.  |  Overall Experience 
Clasificación:
5.0

Very clean facility!

EDY F.  |  Overall Experience 
Clasificación:
5.0

Miss, Cathy is an excellent manager and I appreciate her customer service.

Lawrence B.  |  Overall Experience 
Clasificación:
5.0

Very courteous, easy to sign up on line and get keyless remote. Was much impressed

Paula R.  |  Online Move In 
Clasificación:
3.0

When I had to use the dumpster, I had to pay 100 USD which is an abuse.

RAUL M.  |  Overall Experience 
Clasificación:
5.0

I loved that bathrooms are cleaned and near me and access to different facilities in front back and so forth that was a surprisingly the best . Plus everything else was excellent.

Saul G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret G.  |  Overall Experience 
Clasificación:
4.0

They charged me for an extra day after they said they were not going to - I'm very upset about this

Penny H.  |  First Impressions 
Clasificación:
5.0

Very clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That's perfect!

Laura P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

Securing my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. Gracias

Rhonda W.  |  Overall Experience 
Clasificación:
5.0

AC/Heat was never resolved

AUBREY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. I would highly recommend this facility

Erik O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon O.  |  First Impressions 
Clasificación:
5.0

My experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!

MARY G. S.  |  Overall Experience 
Clasificación:
5.0

Everything was great. People were friendly and attentive and friendly.

Jodi W.  |  First Impressions 
Clasificación:
5.0

The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!

Scott H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W.  |  First Impressions 
Clasificación:
5.0

Out Standing service a 5 star location , always help and kind.

Christian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN F.  |  First Impressions 
Clasificación:
5.0

Offered several options and quickly helped me sign up for the storage that met our needs.

CHRISTIAN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bon Scott W.  |  First Impressions 
Clasificación:
4.0

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Joy C.  |  First Impressions 
Clasificación:
5.0

The agent was very helpful in providing the best storage for what I needed to store and the rates.

Taleta M.  |  First Impressions 
Clasificación:
5.0

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Carla S.  |  First Impressions 
Clasificación:
5.0

Keegan was great. Thanks

Randell T.  |  First Impressions 
Clasificación:
4.0

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Kathy H.  |  First Impressions 
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