Comentarios de los clientes para U-Haul Moving & Storage at Clear Lake

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Clear Lake

Clasificación general:

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DOUGLAS F.
Clasificación:

My total invoice was over $300 for seven days, one way MT to TX. I was about an hour late dropping the trailer off in Webster TX, and was charged about $32.00 late fee. A bit excessive and not conducive to good customer relations, even with your monopoly on moving equipment.

Mark R.
Clasificación:

Nothing special about the place or the people.

David M.
Clasificación:

The computer system failed upon pick up causing delays and requiring a complete re-work of the entire reservation/rental process that we had already completed days earlier.

ADELA T.
Clasificación:

tow dolly lights on passenger went out. It was sealed and rivited. we would have changed the light if it had been accessible.

STEPHEN R. | Overall Experience |
Clasificación:

The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.

Jesse R.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY M.
Clasificación:

El cliente no dejó un comentario.

TERESA L.
Clasificación:

All major items ship was Damage or broken. Washier machine bent, tv stand fire place broken, desk broken, and mattress has water stain all over.

SHERRI S.
Clasificación:

The gentleman that helped me in October 22, 2020 at 6:58 pm was very kind and compassionate. Thorough and customer friendly. Valuable employee! I was upset though that nobody answered the phones after 6:30 pm and i was desperately needing to speak with a human. There should be a box on this location to check for the personnel.

GREGORY S.
Clasificación:

Nothing, the location was professional and very efficient.

Joseph R. | First Impressions |
Clasificación:

Did not receive help in unloading truck from trailer. But not a problem.

Shelby T.
Clasificación:

We arrived a few minutes past closing time. Security guard came out and advised that since it was after closing, he would not be able to assist us in getting the trailer off the truck. This is fine, as we didn't expect help and were perfectly capable of disconnecting, but it came off as rude. Other than that, nice clean location.

charmaine M.
Clasificación:

Very professional personnel. I am a little hard of hearing and had to have the gentleman repeat what he said a few times. He was very patient with me. Great experience.

NICHOLAS S.
Clasificación:

I never have a problem getting a u-haul, everytime i need them their always there. In amd out service and everyone there treat you fair. So yes i will tell everyone to at least try them out 1 time.

Walter J.
Clasificación:

El cliente no dejó un comentario.

Gerald R.
Clasificación:

El cliente no dejó un comentario.

casey M.
Clasificación:

I WILL REVISE MY REVIEW IF I COULD GET A CALL BACK FROM THE LOCATION DUE TO OVER CHARGE OF MOVING TRUCK

Matthew C.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

Messed up my info. Said they didn't have my size truck at the clear lake location and said it was in kemah..I decided to take that one..then after they emailed me the reservation and info on the kemah location I called the next morning with a question and they said I didn't have any reservations for a truck in kemah and they had my address in Texas City and I'm from clear lake..so I had to pay more and get a bigger truck..these ppl need to learn how to communicate with each other..and the one guy was totally rude..thumbs down with this location on galveston road in clear lake.fyi..the guy in line in front of me had basically the same issue as me..

PATRICIA W.
Clasificación:

Excellent customer service, friendly, efficient, professional staff.

Dale S.
Clasificación:

El cliente no dejó un comentario.

Brandon W.
Clasificación:

In bigger cities like Houston, it would be very beneficial if "in-town" rentals could be returned to different sites, rather than having to go back to the original pick up site. This is very inconvenient because you can move one from side of Houston another and that would technically be "in town" but you have to essentially double your mileage if you wanna pay for "in town". But if you want to pay for one way then you have to pay the pre determined rates assigned by the preset. Which would be unnecessary because the round trip would not be needed.

JOHN T.
Clasificación:

Easy process. Customer Service agent was very professional.

Michael B.
Clasificación:

El cliente no dejó un comentario.

Rhonda W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

They gave us a truck that's headlights did not work. The initial person behind the counter didn't know how to answer our questions.

Christian S. | First Impressions |
Clasificación:

Out Standing service a 5 star location , always help and kind.

STACEY B.
Clasificación:

El cliente no dejó un comentario.

WHITNEY T.
Clasificación:

I had a mistake on my bill. I reported it, and they quickly took care of it without issue. Busy pick up in the morning and they had three employees there working as quickly as they could. Very polite.

ALISA C.
Clasificación:

Work with a sense of urgency . Don't ignore guests

Debara P.
Clasificación:

El cliente no dejó un comentario.

CHERYL ANN Q.
Clasificación:

When someone reserves a truck, it should be available to that person at the location they reserved it at, and not be called and told the truck is not available

SAMUEL H.
Clasificación:

Organize, clean and professional staff! Amazing prompt service from the owner as always!

SCOTT A.
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

Steering in the truck was horrible but it got the job done.

Tyler T.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

Staff was courteous and professional. They made pickup and return very easy and straight forward.

Erik A.
Clasificación:

El cliente no dejó un comentario.

NORIEL F.
Clasificación:

El cliente no dejó un comentario.

Macy S.
Clasificación:

El cliente no dejó un comentario.

Laura C.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

I didnt appreciate the threat that is baked into the renting procedure. You are given a choice of a $10 insurance wager or "No" and you agree to immediately pay for any damage upon return up to $45,000. That is a threat and completely unnecessary. It will cause me to think twice before renting from Uhaul again.

VANCE H.
Clasificación:

El cliente no dejó un comentario.

Brian P.
Clasificación:

El cliente no dejó un comentario.

DAVID L.
Clasificación:

El cliente no dejó un comentario.

DANIEL P.
Clasificación:

Nothing everyone was a lot of help,and so professional.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

James T.
Clasificación:

Had a key issue the truck auto locked and was not aware of it roadside assistance was quick to respond. Only issue I had was I was almost double charged for the daily rental but inside csr fixed it

Gabriella C.
Clasificación:

El cliente no dejó un comentario.

Elizabeth B.
Clasificación:

The gentlemen that helped us was great. I wish I had gotten his name.

MELVIN S.
Clasificación:

El cliente no dejó un comentario.

DOWELL J.
Clasificación:

El cliente no dejó un comentario.

DENNIS D.
Clasificación:

STEERING COULD HAVE BEEN TIGHTER AND TIRES BALANCED FOR A SMOOTHER RIDE

BRIAN PHILLIP T.
Clasificación:

Cathy at this location was pleasant and helpful when I called to reserve rental. However, the young man who waited on me when I picked it up was terrible. First of all he was not friendly. He has no social graces. There was an error apparently and he was trying g to collect 200 more than the actual quote. When I questioned him he just told me that was what the computer said. I asked him to explain it and he could not. When I questioned him again he threw his hands up and quickly and rudely turned the computer screen around and said “see, that is what is says “. I asked him to call Cathy at home so I could speak to her. He said he could not give out her number. I replied that I did t ask for her number that I had asked him to call her. He did. She apparently walked him through the problems with difficulty. He didn't seem to know what to do even with her prompting him. She Cathy fixed the problem. When I returned the truck, the same young man was working. I got out and went inside and asked him if there was anything I needed to do or take care of or sign. Again, not friendly or helpful but just said no. A few hours later , I got an email with a receipt that I had been charged 44 for an additional day. I was 10 minutes late turning in the truck but I had called the location to inform them because there was heavy traffic. The phone went straight to voicemail but I h Left that message. It receipt shows a time in if 29 minutes late. Apparently it took him 10 minutes to log it back in. I am very unhappy with my experience and additional charge for only 10 minutes or 20 as the computer shows.

April V.
Clasificación:

El cliente no dejó un comentario.

BEHROOZ R.
Clasificación:

The young man receptionist and the general manager were the best. Thank you

LITA W.
Clasificación:

I want to give special thanks to the staff present on the day I made my reservation. At the time I arrived there were other customers waiting to get service and the attendant was very patient and professional and treated every customer as if they were the only customer. She was quick, thorough, and concerned that each customers needs were fully met. I appreciate that kind of service.

Mario C.
Clasificación:

Very friendly staff a willingness to help. Store very clean. Great and easily accessible location. Trucks very clean. Storage units are great and clean very well kept. I would definitely recommend this location and company to anyone in need of a moving truck or storage facility.

Glen B.
Clasificación:

The only problem was the size of the parking lot. It was a little hard to maneuver..impossible if there had been more customers

Steven V.
Clasificación:

El cliente no dejó un comentario.

Madeleine P.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

CRAIG REEL B.
Clasificación:

Kathy & Krew are AWESOME! Fast In & Out! They have a great inventory & selection with the Equipment there! Always Friendly & Helpful! This is hands down of of THE Best U-haul locations! Always my first choice!

Kathy F.
Clasificación:

keep up the good work, continue safety and the quality of customer care for all!!

WILLIAM K.
Clasificación:

Make sure to charge a customer correctly, the clerk that wrote up my contract tried to charge me for two days of insurance, if I had not have rented the same same size trailer a week earlier at another location I probably wouldn't have caught it. I have lost a lot of trust in uhaul because of this.

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

JOHNNIE G.
Clasificación:

Very friendly staff here. They took the time to take care of my needs and assured me that I would have my truck on time.

WILLIAM H.
Clasificación:

Nothing. Great experience.

Matthew G.
Clasificación:

El cliente no dejó un comentario.

Calvin B.
Clasificación:

Was told if I returned it after hours as long as there before they opened in the morning wouldn't be charged a second day...... that was wrong. Got charged an extra day

ROBERT R.
Clasificación:

Excellent staff. Friendly and extremely helpful.

SCOTT S.
Clasificación:

El cliente no dejó un comentario.

KReada F.
Clasificación:

The crew was fast and efficient!

Robert M.
Clasificación:

It was a very nice facility. They also performed my towing hook-up evaluation. They informed me that I needed a small hitch ball.

SALVADOR R.
Clasificación:

NOT MUCH IMPROVEMENT NEEDED. SERVICE WAS EXCELLENT.

David G.
Clasificación:

El cliente no dejó un comentario.

Louis G.
Clasificación:

El cliente no dejó un comentario.

Clay M.
Clasificación:

Great owner, she helped me directly. Very nice people to do business with. Super clean well maintained truck.

Angela R.
Clasificación:

El cliente no dejó un comentario.

Marie C.
Clasificación:

El cliente no dejó un comentario.

DINAH P.
Clasificación:

Everything went very smooth thank you

DAVID C.
Clasificación:

Attendees were extremely helpful and efficient. Dropped off 8/30, afternoon.

NOAH N.
Clasificación:

The rear door on the trailer was problematic.

Donna B.
Clasificación:

staff was very nice and helpful. return was quick and easy. great experience overall.

Brian M.
Clasificación:

Great service by nice people. Truck was on good condition as well. Thanks!

SHELBY R.
Clasificación:

El cliente no dejó un comentario.

TIFFANY W.
Clasificación:

Staff was friendly.

James W.
Clasificación:

El cliente no dejó un comentario.

Dowell J.
Clasificación:

I was very impressed with the vehicle inspection procedure and the way the software works when making challenges and adding pictures. I'll be using you again soon.

Patrick M.
Clasificación:

Great customer service

ALEXANDRA L.
Clasificación:

“Owner” manager at the location of 16250 Galveston Road Webster, Texas 77598 is an incredibly rude older heavy set woman who had an attitude the entire time I was picking up my reserved van. She has no people skills frankly the worst uhaul expensive I've ever had and I've used this service my entire life.

EMILIO C.
Clasificación:

Customer service there was great. However, the equipment that was rented was probably the worst they could have given us. The flares were extremely cracked to the point we put tape to prevent them from breaking anymore. We didn't realize until we were already on the road that a tire was missing a majority of the rubber. We had to call roadside to have it replaced before it blew out on us.

BRYAN J.
Clasificación:

I returned my truck at 7:28 PM but the process of going through your return process online and taking all the photos shows me returning the vehicle at like 7:39. I picked up the vehicle at 9:35am and rented it for 10 hours. So I was 4 minutes late because of your companies return process and I was charged another day. Ridiculous to be charged 30 extra dollars over 4 minutes that your company required.

HATTIE H.
Clasificación:

It was hard to check the truck back in on the website .

DEAN W.
Clasificación:

El cliente no dejó un comentario.

Garry V.
Clasificación:

El cliente no dejó un comentario.

Kristal H.
Clasificación:

El cliente no dejó un comentario.

STEPHEN HEXT E.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

ANDREW S.
Clasificación:

Everyone was friendly and it was a pleasant experience. If I had to be super picky or offer any form of constructive criticism feedback wise it would be that the check out was a bit slow. That said I walked in no reservation to get a truck and they made it happen. I have no complaints about the entire process and the staff was perfect.

Joshua P.
Clasificación:

El cliente no dejó un comentario.

Johnny D.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

The fellow inhooking my trailer accused of trying to run him over. I said I didnt know you were unhooking the trailer. He said " Yeah you did. You saw me wave and stopped. It's all on thecamera dude. Dont act lije you didnt know" Very rude and accused me of cussing and yelling at him. Which was not true. I will not use Uhaul anymore if your service avmct like this

HANS Z.
Clasificación:

El cliente no dejó un comentario.

michael r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rocky Cameron P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

BRYAN F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LaKyia S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHRISTIAN M. | First Impressions |
Clasificación:

Offered several options and quickly helped me sign up for the storage that met our needs.

Robin H. | Overall Experience |
Clasificación:

Kathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.

LaKyia S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

BRIAN K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pamela H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bon Scott W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Susanna T. | Overall Experience |
Clasificación:

So convenient and easy access. Worked well for me

John o. | Overall Experience |
Clasificación:

Mrs..Herbert, the manager, was especially very pleasant and helpful.

JOEL V. | Overall Experience |
Clasificación:

Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles

Karesha W. | Overall Experience |
Clasificación:

my experience was amazing.

Robert M. | Overall Experience |
Clasificación:

Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed

RON B. | Overall Experience |
Clasificación:

very helpful thanks.

Edwin B. | First Impressions |
Clasificación:

Julie was very helpful.

oscar l. | First Impressions |
Clasificación:

Staff was very helpful and polite

FRANCISCO A. | Overall Experience |
Clasificación:

Good to see you have more people working at this location.

Moreca T. | First Impressions |
Clasificación:

Very pleased with they their assistance.. owner mrs Cathy was very nice..

Arthur R. | Overall Experience |
Clasificación:

Everyone we dealt with were awesome !!

Shiela S. | Overall Experience |
Clasificación:

I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Joy C. | First Impressions |
Clasificación:

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Roberto A. | Overall Experience |
Clasificación:

Friendly staff.I may rent again in the future, when needed.

ROBERT L. | Overall Experience |
Clasificación:

The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

Stefan M. | First Impressions |
Clasificación:

Very professional and friendly team there.

Sherry C. | Overall Experience |
Clasificación:

This facility was friendly and easy to work with.The manager Kathy is awesome.

Taleta M. | First Impressions |
Clasificación:

The agent was very helpful in providing the best storage for what I needed to store and the rates.

IIRADA L F. | Overall Experience |
Clasificación:

Outstanding place .

STEVE C. | Overall Experience |
Clasificación:

Really good about helping

Jesse S. | Overall Experience |
Clasificación:

Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

kristina d. | Overall Experience |
Clasificación:

Great! Excellent service

Randal S. | Overall Experience |
Clasificación:

Staff was great and the location was convenient.

Steven C. | Overall Experience |
Clasificación:

I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Ashley W. | First Impressions |
Clasificación:

Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Jerrard c. | First Impressions |
Clasificación:

Excellent customer service

ANNTONTTE H. | Overall Experience |
Clasificación:

It was a great experience. Keep up the good work.

Gustavo V. | Overall Experience |
Clasificación:

I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

steven B. | Overall Experience |
Clasificación:

No issues at all.

AMBER (OnlyAmber) G. | Overall Experience |
Clasificación:

the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

Janelle S. | Overall Experience |
Clasificación:

I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Carmen P. | First Impressions |
Clasificación:

I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carla S. | First Impressions |
Clasificación:

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Gary M. | First Impressions |
Clasificación:

Very prompt and professional.

MIKE K. | Overall Experience |
Clasificación:

Worst experience

James A. | Overall Experience |
Clasificación:

Ba

Imtiaz D. | Overall Experience |
Clasificación:

good service

Michael S. | Overall Experience |
Clasificación:

We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Ya y. | Overall Experience |
Clasificación:

The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Randell T. | First Impressions |
Clasificación:

Keegan was great. Thanks

Janet H. | Overall Experience |
Clasificación:

The place was clean and the staff were very friendly and professional

Bobbie W. | First Impressions |
Clasificación:

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Ligia M. | Overall Experience |
Clasificación:

Great Manager.

LAURA W. | First Impressions |
Clasificación:

Keegan was very nice and helpful

Lisa B. | Overall Experience |
Clasificación:

Busy but very efficient.

Brandon E. | Overall Experience |
Clasificación:

I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

joee r. | Overall Experience |
Clasificación:

I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

Patricia G. | Overall Experience |
Clasificación:

As far as ur u-box system. Will not do it again. To much stress.

darlene o. | Overall Experience |
Clasificación:

The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

Mia O. | Overall Experience |
Clasificación:

She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Claudette W. | Overall Experience |
Clasificación:

Transporting our U Box from NY to Hou was perfect👍🏼

Norma O. | Overall Experience |
Clasificación:

I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Patrick T. | Overall Experience |
Clasificación:

Excellent

FREDA B. | Overall Experience |
Clasificación:

Thanks

Jason D. | Reservation |
Clasificación:

Friendly helpful and fast!

Boyd W. | Overall Experience |
Clasificación:

During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

CHERYL S. | Overall Experience |
Clasificación:

Thomas and Joshua are an awesome team!!!

LISA M. | Overall Experience |
Clasificación:

I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

Judy H. | Overall Experience |
Clasificación:

The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Carol P. | Overall Experience |
Clasificación:

My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Donna H. | Overall Experience |
Clasificación:

U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Angelia H. | Overall Experience |
Clasificación:

Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Bryan M. | Overall Experience |
Clasificación:

A+

Mark D. | Overall Experience |
Clasificación:

U-Box service went very smoothly. Exactly as advertised.

BRITTANY W. | Overall Experience |
Clasificación:

The staff was very friendly and helpful! They made our move easy and enjoyable!

Brad J. | Overall Experience |
Clasificación:

very helpful

CHARLES G. | Overall Experience |
Clasificación:

The service was excellent.

Damiaon R. | Overall Experience |
Clasificación:

They had great customer service

Brenda B. | Overall Experience |
Clasificación:

Perfect

carl g. | Overall Experience |
Clasificación:

Team resolved screw-up with truck reservation.

jane s. | Overall Experience |
Clasificación:

Had a great experience with this company and would not hesitate using their services again.

Robert M. | Overall Experience |
Clasificación:

Very helpful staff

shenita s. | Overall Experience |
Clasificación:

Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

Mitchell H. | Overall Experience |
Clasificación:

Great experience. Friendly knowledgeable staff. Thanks, Mitch

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