Comentarios del cliente para U-Haul Moving & Storage at Clear Lake

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Clear Lake

Grado total:

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Kathleen L. en

Grado:

Very pleased. Arrived at the final destination quicker than expected.

Lee C. en

Grado:

The windshield was filthy! It had coffee spilled on the dash board and windshield. The side mirrors and windows were dirty. My husband had to use windex to clean it after we got to our house and before we moved! He will be calling tomorrow when y’all open to complain!

Idrise A. en

Grado:

Everything went perfect.

Savanna G. en

Grado:

El cliente no dejó un comentario.

Vincent P. en

Grado:

Actually stand by your initial quote, inform the customer where the Ubox is actually headed. Give tracking on Ubox. And maybe contact the customer when the box as arrives so the can plan a pick up day/time. And dont lie and say the ubox has arrived yet when the customer received an email saying it was finally delivered. And dont bury the box that a customer has been super worried about and calling on constantly, and have the customer wait around for a couple hours while they find it..

MOHAMMED A. en

Grado:

El cliente no dejó un comentario.

Alyssa D. en

Grado:

El cliente no dejó un comentario.

Susanna T. en

Grado:

So convenient and easy access. Worked well for me

David K. en

Grado:

Absolutely unacceptable. You're rates make no sense and I will be filing a fraud claim immediately. Will never do service with this company again.

todd M. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

Excelente lady’s working out there best customer experience. They did everything possible to help me

Raymond G. en

Grado:

El cliente no dejó un comentario.

Yunfeng C. en

Grado:

I've called in earlier and told the staff 15 minutes before my arrival for an expedient checked out. The vehicle was there waiting for me. Bu the staff (lady) there just casually working on my paperwork like I am totally new with each every information. I rented more than 20 times at this location for our business needs. This time all that did not seem to exist. I was short on time and I communicated to the location when I made the reservation and re-communicated 15 minutes before my pickup arrival. That did not matter to her at all.

John o. en

Grado:

Mrs..Herbert, the manager, was especially very pleasant and helpful.

JOEL V. en

Grado:

Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles

Chris M. en

Grado:

El cliente no dejó un comentario.

Chaundra W. en

Grado:

El cliente no dejó un comentario.

Jeriel B. en

Grado:

Return went smooth

Mary M. en

Grado:

Customer service is outstanding! I went there several times over the past month preparing for my move and every time i received friendly, excellent service. And when it came time to rent a truck, they walked me through it all, making me feel at ease.

George B. en

Grado:

El cliente no dejó un comentario.

Karesha W. en

Grado:

my experience was amazing.

Robert M. en

Grado:

Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed

Larry W. en

Grado:

Service was great! The truck itself well not so much! Very rickety!

Safaldin S. en

Grado:

They charge me for the Fuel

Winston H. en

Grado:

El cliente no dejó un comentario.

CAMRON W. en

Grado:

Drop off was a breeze

DONALD R. en

Grado:

The straps on the Trailer I rented was tanged and didn't work correctly, check equipment for serviceability...

Jeffery M. en

Grado:

Kathy was great and was cracking me up.

Manoj K. en

Grado:

El cliente no dejó un comentario.

Lucius S. en

Grado:

Nothing everything was good. Very efficient staff.

Jonathan B. en

Grado:

El cliente no dejó un comentario.

Wesley M. en

Grado:

This location tried to charge me more than I was originally quoted. Then tried to charge me way more for insurance than what was available when I reserved online Online minimum insurance was 8 dollars yet at this location lowest was 25. I dont blame the location everyone was nice and I was given the lower rate but I didnt understand d why prices were different

Taryn B. en

Grado:

El cliente no dejó un comentario.

Thelma D. en

Grado:

Keep standards consistent.

greg W. en

Grado:

El cliente no dejó un comentario.

Neil C. en

Grado:

Perfect truck return. Great facility and friendly staff.

Samuel S. en

Grado:

Exceptional service!

William P. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

El cliente no dejó un comentario.

RON B. en

Grado:

very helpful thanks.

Edwin B. en

Grado:

Julie was very helpful.

oscar l. en

Grado:

Staff was very helpful and polite

FRANCISCO A. en

Grado:

Good to see you have more people working at this location.

Moreca T. en

Grado:

Very pleased with they their assistance.. owner mrs Cathy was very nice..

Arthur R. en

Grado:

Everyone we dealt with were awesome !!

Shiela S. en

Grado:

I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Joy C. en

Grado:

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Roberto A. en

Grado:

Friendly staff.I may rent again in the future, when needed.

ROBERT L. en

Grado:

The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

Stefan M. en

Grado:

Very professional and friendly team there.

Sherry C. en

Grado:

This facility was friendly and easy to work with.The manager Kathy is awesome.

Taleta M. en

Grado:

The agent was very helpful in providing the best storage for what I needed to store and the rates.

IIRADA L F. en

Grado:

Outstanding place .

STEVE C. en

Grado:

Really good about helping

Jesse S. en

Grado:

Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

kristina d. en

Grado:

Great! Excellent service

Randal S. en

Grado:

Staff was great and the location was convenient.

Steven C. en

Grado:

I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Ashley W. en

Grado:

Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Jerrard c. en

Grado:

Excellent customer service

ANNTONTTE H. en

Grado:

It was a great experience. Keep up the good work.

Gustavo V. en

Grado:

I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

steven B. en

Grado:

No issues at all.

AMBER (OnlyAmber) G. en

Grado:

the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

Janelle S. en

Grado:

I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Carmen P. en

Grado:

I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carla S. en

Grado:

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Gary M. en

Grado:

Very prompt and professional.

MIKE K. en

Grado:

Worst experience

James A. en

Grado:

Ba

Imtiaz D. en

Grado:

good service

Michael S. en

Grado:

We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Ya y. en

Grado:

The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Randell T. en

Grado:

Keegan was great. Thanks

Janet H. en

Grado:

The place was clean and the staff were very friendly and professional

Bobbie W. en

Grado:

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Ligia M. en

Grado:

Great Manager.

LAURA W. en

Grado:

Keegan was very nice and helpful

Lisa B. en

Grado:

Busy but very efficient.

Brandon E. en

Grado:

I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

joee r. en

Grado:

I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

Patricia G. en

Grado:

As far as ur u-box system. Will not do it again. To much stress.

darlene o. en

Grado:

The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

Mia O. en

Grado:

She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Claudette W. en

Grado:

Transporting our U Box from NY to Hou was perfect👍🏼

Norma O. en

Grado:

I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Patrick T. en

Grado:

Excellent

FREDA B. en

Grado:

Thanks

Jason D. en

Grado:

Friendly helpful and fast!

Boyd W. en

Grado:

During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

CHERYL S. en

Grado:

Thomas and Joshua are an awesome team!!!

LISA M. en

Grado:

I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

Judy H. en

Grado:

The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Carol P. en

Grado:

My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Donna H. en

Grado:

U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Angelia H. en

Grado:

Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Bryan M. en

Grado:

A+

Mark D. en

Grado:

U-Box service went very smoothly. Exactly as advertised.

BRITTANY W. en

Grado:

The staff was very friendly and helpful! They made our move easy and enjoyable!

Brad J. en

Grado:

very helpful

CHARLES G. en

Grado:

The service was excellent.

Damiaon R. en

Grado:

They had great customer service

Brenda B. en

Grado:

Perfect

carl g. en

Grado:

Team resolved screw-up with truck reservation.

jane s. en

Grado:

Had a great experience with this company and would not hesitate using their services again.

Robert M. en

Grado:

Very helpful staff

shenita s. en

Grado:

Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

Mitchell H. en

Grado:

Great experience. Friendly knowledgeable staff. Thanks, Mitch