When I stated the issue that I had with the vehicle, they immediately went out to the truck to see what the issue was. They instructed me to contact the dealership where I rented the truck, to ask about a reimbursement. They also gave me a phone number for the corporate office, if I didn't get any satisfaction with the pick up dealer. A plusNancy T.
Customer Reviews for U-Haul Moving & Storage at Clear Lake
Webster, TX 77598
(24 hour access)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID C.
Do a walk around to inspect for existing damage. Was told to fo it on line. Didn't have a phone with me. Attidue of the employees was very poor. I was a repeat customer at this location. Not anymore.MURIEL WAYNE M.
Not very friendly.Martin C.
El cliente no dejó un comentario.NICHOLAS P.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Gloria A.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.ALLEN B.
the team was awesome here also.GERRY M.
El cliente no dejó un comentario.JOSEPH WILLIAM M.
El cliente no dejó un comentario.Amjad A.
El cliente no dejó un comentario.RYAN G.
El cliente no dejó un comentario.Luis R.
Very niceTommy B. | First Impressions
El cliente no dejó un comentario.BRYAN H.
El cliente no dejó un comentario.BRYAN M.
El cliente no dejó un comentario.RAUL F.
Staff was very friendly, helpful, and efficient. Will definitely utilize this location again.Andrew H.
El cliente no dejó un comentario.JEFFREY B.
Quick efficient pick up and drop off, friendly staff and very convenient.Brian G.
Troy and the team have amazing patience, great attitudes. Recommend this location all day everyday.CHRISTY M. | First Impressions
Trailer did have small amounts of debris, but not detrimental for the use. Gentleman in charge of the trailers ensured wiring and lights were working well, and connected to the vehicle properly before departing the location. Although my vehicle did not have any wiring issues and was a breeze to connect & go, another customer did have vehicle wiring issues which he insisted was the trailer and the UH guy worked hard to satisfy that customer. All-in-all, the trailer guy is well knowledgeable about what is needed to ensure that you have a good trailer and it is safely connected to your vehicle. Definitely hope he is there next time I need a trailer!JONATHAN DEAN S.
El cliente no dejó un comentario.Asaneya H.
No issues noted.ANDRE G.
El cliente no dejó un comentario.DAVID M.
Just friendlier service. I experienced the right customer service when returning the vehicle. When renting, not very friendly. Equipment was pretty dinged up-I wish I had noticed that before leaving the property.Shalon D.
El cliente no dejó un comentario.AMY S.
Great Customer service had a minor billing issue and they handled very fast and efficiently. Also the staff was very nice!JAMES A.
El cliente no dejó un comentario.JAMES K.
I believe the rental was a little pricey for the times we are living in. So many people being forced to move into different living arrangements and having to move last minute. However, everyone was kind and the manager also helped me find a rental sooner than expected on a Saturday afternoon. The storage was convenient because I was going to look for a storage facility however my helpers said that the hallway was very narrow with not enough space for my sofas. It was extremely difficult to get my furniture into the storage. All in all, the transaction went very smooth and for that I am grateful. Gracias.ALEXA G. | First Impressions
El cliente no dejó un comentario.BRYAN E.
Really appreciate UHaul communicationâ€¦we knew the progress of our shipment every step of the way. Delivery/ pickup times were accurate and employees were knowledgeable and helpful. Very pleased with the service. GraciasSusan C.
Would have been nice to have a vehicle w/ cruise control for that length of trip.Craig T.
El cliente no dejó un comentario.STEVEN A.
El cliente no dejó un comentario.STACI L.
Fire all of the @ssh0les who work there, including the franchise owner. Rudest people I've ever had the displeasure of having to deal with, especially the front desk staff. Equipment was great and the location is convenient, but the people there are total and complete @ssh0les.KENNETH H.
El cliente no dejó un comentario.COURTNEY N.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.KEVIN M.
Continue to serve great customer serviceESIQUIA F.
Great staff, everyone is working extremely hard at this location. They are extremely busy however they have friendly and helpful.DANIEL C.
El cliente no dejó un comentario.Cody S.
El cliente no dejó un comentario.ANNIE R.
The service was not good. I have to re-book a truck after they told me they didn't have a truck 5 minutes before.Andrew J.
El cliente no dejó un comentario.CORAZON V.
El cliente no dejó un comentario.Yowyi a. | First Impressions
El cliente no dejó un comentario.LUIS R. | Overall Experience
Super friendly and efficient staff. One of the very best I have ever used.RODNEY O.
Everything was great thank you so muchAlma M.
El cliente no dejó un comentario.KELLY B.
KEEP DOING WHAT YOU'RE DOINGNancy H.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.JAN B.
El cliente no dejó un comentario.MARIA B.
El cliente no dejó un comentario.JASON G.
State more clearly if the mobile app is needed to self pickup serviceYuliyan A.
El cliente no dejó un comentario.Brady P.
Don't know if you can do better than what you do all ready, everything is good.WENDELL W.
This Uhaul location is the best! I will keep coming back and I always recommend this location when friends or family need to get a truck.Raul F.
El cliente no dejó un comentario.RAYMOND S.
El cliente no dejó un comentario.LORI M.
El cliente no dejó un comentario.JEFFRY A.
El cliente no dejó un comentario.Brent M.
El cliente no dejó un comentario.Jesse V.
El cliente no dejó un comentario.Akbar A.
Customer service was horrible. We had to get the truck 15ft and go load it. Came back to get the Car Dolly and it was raining. Not real heavy but was told they don't load the car..we went home in two separate vehicles and got a neighbor next door to help load the car. He checked it al around to make sure we were ok and hooked up. The dealership should do this. I've used uhaul probably 20 times. When we got to Erick oklahoma the dealership was closed. We parked the truck and Dolly and dropped the keys a day early . On the 6th of August. Next day we had a $567.99 fraud charge. Said the truck dolly was scratched on the passenger side. . No it wasn't. I pulled my plants out the day before and watered them on the wheel cover on the passenger side. There was a two inch dent on the back passenger . I had noted this when we left webster Texas. I state someone could have had a flat and pounded it or used a screw driver to pull off. But I had already tried to call them about it. My checking account is overdrawn. I have spoke with the area inspector. He stated it was hard to tell and they should have inspected it at pickup. That he would put money back in my account. It has not happened yet. Wells Fargo has filed a claim. Unreal that this was such a sad ending to a long move. We never have had any problems. I feel we were just there at the wrong managers time. Hopefully they will do as they said and put the money back on my debit card. Prayers for us.JOANN F.
The AC didn't work in our rental but we didn't realize until it was too late and we were on the road. The 4.5 hour drive to Dallas was horrible. Then the truck started to die at each stoplight when I was about 10 minutes away from my destination. The location I picked it up from really dropped the ball. Doesn't seem like they check anything as it had AC issues, issues staying running, and the steering wheel is way off-center. For a vehicle with under 70k miles this was pathetic. Can't believe I had to pay full price for this experience.James H.
El cliente no dejó un comentario.Raul F.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Devon O. | Overall Experience
Very Friendly Service People. Help and Advice was helpful. TY!CYNTHIA H.
You can keep smiling!Raul F.
Best service, clean locationMorgan D.
Workers are very respectful and helpfulRAUL F.
Very good service here!Morgan D.
I sent you a email about the dent on the wheel cap about a 1" and the charges you charged fraudulently after the move to my debit card you charged $802.00.denied by my bank $108.00 denied $77.00 denied. Then you put $562.99 . I paid the reserved amount of $694.10 when I picked up the 15ft truck and car dolly. The uhaul dealer ran my card there in Webster. We even discussed were I would turn it in on the 7th. I told them it would be Elk City Okla. It was about 25 miles from Erick Okla. I put $55.00 in the tank and it came to 2/3 tank. I have moved over 10 times with Uhaul. Check your records. I tried to call uhaul in webster before I left to tell them I saw a small dent and for 40 minutes no one answered. Something is wrong on your end because I followed all the instructions. Why would you keep charging my card over and over. I paid in full the charges for the move that was reserved..JOANN F.
El cliente no dejó un comentario.Cara R.
El cliente no dejó un comentario.George S.
we are so grateful to the Houston location. they were short staffed, working at top speed, and so helpful. thank you for working so that we can work!!!SANDRA H.
Door latch got stuck preventing Van door from being able to be closed. Demonstrate to renters how to operate door latch.DAVID B.
Make sure they have enough utility dolliesSIDNEY C.
The guy took care of me when dropping off the truck, very helpful with the muffler situation.Elizabeth K.
El cliente no dejó un comentario.MAXIM L.
I used the van for about an hour. A short day rate may be useful for people in the future and allow extra daily rentalsAARON L.
It was all goodHarshith S.
El cliente no dejó un comentario.Carla L. | Overall Experience
the uhaul 24 hr return app was great!Paul M.
El cliente no dejó un comentario.Elizabeth P.
El cliente no dejó un comentario.Kurt K.
El cliente no dejó un comentario.Carl S.
This U haul is a rip off. They charged me $10 a month for 24 hrs access but never gave me the code to get in after hours.? So they charged me for a service I never received. The staff is rude and unhelpful. don't use this place!!Beth M. | Overall Experience
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.latricia S.
El cliente no dejó un comentario.Jonathan B. | First Impressions
Thanks for the organized, efficient service and performance!Kevin F.
More professionalism. Stop getting distracted when helping customers.Vincent P.
El cliente no dejó un comentario.Ashley S.
The staff looked tired and overworked, they looked like they could've used a couple more hours of sleep and one more person there to help them out. I also didn't get my email receipt like they said I would after I returned the truck. Everything else was great.LUCAS W.
El cliente no dejó un comentario.Michael S.
The phone is never answered at the Office. I had my 2 U boxes in storage with them for over a year. I tried multiple times to update my account info and it never was complete. I stopped in at least 4 times prior to move and was told everything was set. Day of move my mover called and said it was not set up in systems correctly, that I had only booked helpers but not them to pad and unload. I called the help team and had to get it re-worked and pay another $175. There were 2 fork truck holes in my U boxes. One of them broke a glass coffee table top. I need to get reimbursed for this. I was underwhelmed by service and management of U boxes. I requested assistance many times and just never received the attention I felt was warranted. I did not expect to have to hand hold a company like U-Haul as much as I did. At this time, there is still an incorrect bill that was sent to my sister Nancy (who this was sent to as well despite me trying to correct the account multiple times) that I have been told was incorrect. Please confirm receipt of this, and next steps to file a claim for damages. Karen Shipley Sailsis77@gmail.com 414.721.8222Karen S.
I was not aware that it was the busiest time of the month. The manager here really helped me out in getting a rental at the last minute.Tracie P.
El cliente no dejó un comentario.ASHLEY H.
El cliente no dejó un comentario.Aly W.
Hopefully I Do not have to move again; but If I Do I'll be proud to use You All services again ThanksAngela B. | First Impressions
El cliente no dejó un comentario.David B.
When I say staff was not helpful except Randell. I rented a month ago and had a great experience, I also rented a storage at that time. I came back month later to move I find mold on my property,tables still wet.Mold fur growing on chairs.I had also noticed the climate control was to hot.I also let them know and was told no it was cool when I was back there,it was 76. I also took a pic thermostat on 78. I ask what the process I get a circled brochure followed by I don"t know. Then I say I guess I need to take pictures then they offer to take them too. I rent my U-haul that mind u blows kind of cold then stops blowing period then goes in in out so we had no ac in the middle of Texas heat. Then one reverse light was out. So moving was kinda late I came in said Im running late they said its ok . Bad weather came in and it was flooded I called in said no worries we will extend you .I thought they were being nice and then I was charged. Now I will have to call back because he charged me for 2 days and I paid first day, Never will I use this store again, most helpful there was lady with glasses and Randell the rest that I dealt with could have cared less. I ended up over charged and with a loss of furniture.Sharaffeh E. | Overall Experience
El cliente no dejó un comentario.Paula R. | Overall Experience
El cliente no dejó un comentario.Janae O. | First Impressions
Very helpful and courteous staff.kenneth w. | Overall Experience
Randell was completely out of line. First off, the experience was already a little frustrating because after fully loading the truck, it wouldn't start. They sent out roadside assistance who fixed the problem and we were on our way, it just put us back a few hours after an already long morning of packing and moving. That's fine, I understand things happen and staff was helpful with getting someone out to us. But we get there and after unloading the truck it was really hard to maneuver out of the storage area ( we had a 26 ft truck and our storage room was in the very back with sharp corners and trailers and vans and cars in the way making it even harder ). I called the front desk and asked for help because I didn't want to risk any damage to the truck. They assured us we should be able to pull out easily because they do it all the time and that we had to pull it all the way to the front in order to be checked in. That may be true but I don't drive these trucks on a daily basis to know exactly how to do it. There was also a van parked there that I asked if they can move so we can at least try to back out of the area. No one moved it. So we had to pull the side mirrors in and literally squeeze through the drive way. IT TOOK FOREVER and a whole lot of going back and forth but we finally made it near the front. We come in and all the person helping me move said was there was a trailer parked in the very back that made it impossible to turn that corner. Randell responded very rudely with how he does it all the time anybody should be able to do it he kept mentioning how it wasn't his problem and was like "it's not my fault you can't drive" and was really just being very unnecessary for no reason and things escalated. I work in service industry and I know how it can be dealing with people but in this situation it was completely uncalled for and unwarranted. Idk he was like on a power trip or something it was really weird. I told the person helping me to leave because things were getting out of hand and as he was walking out Randell proceeded to follow him out the door like he was going to attack him. He only stopped following after him when I yelled I was going to call the police because if you were there you could see the way he followed him he was looking for a fight. I had to walk outside and find a lady to finish helping me check out.Veronica G. | First Impressions
So convenientSusanna T. | Overall Experience
Just don't get a unit downstairs and it's probably fine. Lesson learned for me... Whole unit of furniture and memories that had to go to the dump because of mildew, rust and rat droppings.Joshua A. | Overall Experience
El cliente no dejó un comentario.James M. | Overall Experience
Great service at both locations and very easy to manage.Yulivet H. | First Impressions
El cliente no dejó un comentario.Carmen R. | Overall Experience
Kathy and her crew are the best. They were very helpful and offered good and reasonable solutions that solved any problem or request that I had. I will definitely refer people to this U-Haul location.GARY K. | Overall Experience
El cliente no dejó un comentario.Wilbert O. | Overall Experience
El cliente no dejó un comentario.Lashayvia D. | Overall Experience
The staff made the whole process easy and seamless.GARY K. | First Impressions
Excellent customer service! Very friendly!Juan H. | First Impressions
El cliente no dejó un comentario.Shannon R. | Overall Experience
El cliente no dejó un comentario.LAVON B. | Overall Experience
It is very difficult to get ahold of the office by phone.KELLI S. | Overall Experience
Expensive!!Reed S. | Overall Experience
Excellent customer service. Manager always on site.Jorge O. | Overall Experience
Very clean facility!EDY F. | Overall Experience
Miss, Cathy is an excellent manager and I appreciate her customer service.Lawrence B. | Overall Experience
Very courteous, easy to sign up on line and get keyless remote. Was much impressedPaula R. | Online Move In
When I had to use the dumpster, I had to pay 100 USD which is an abuse.RAUL M. | Overall Experience
I loved that bathrooms are cleaned and near me and access to different facilities in front back and so forth that was a surprisingly the best . Plus everything else was excellent.Saul G. | Overall Experience
El cliente no dejó un comentario.Bret G. | Overall Experience
They charged me for an extra day after they said they were not going to - I'm very upset about thisPenny H. | First Impressions
Very clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That's perfect!Laura P. | First Impressions
El cliente no dejó un comentario.Ebony N. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
Securing my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. GraciasRhonda W. | Overall Experience
AC/Heat was never resolvedAUBREY F. | Overall Experience
El cliente no dejó un comentario.Keith J. | Overall Experience
Very friendly staff. I would highly recommend this facilityErik O. | Overall Experience
El cliente no dejó un comentario.Megan S. | First Impressions
El cliente no dejó un comentario.Devon O. | First Impressions
My experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!MARY G. S. | Overall Experience
Everything was great. People were friendly and attentive and friendly.Jodi W. | First Impressions
The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!Scott H. | Overall Experience
After storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.Joseph R. | Overall Experience
El cliente no dejó un comentario.robert t. | Overall Experience
The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.STEPHEN R. | Overall Experience
Did not receive help in unloading truck from trailer. But not a problem.Joseph R. | First Impressions
El cliente no dejó un comentario.Rhonda W. | First Impressions
Out Standing service a 5 star location , always help and kind.Christian S. | First Impressions
El cliente no dejó un comentario.michael r. | First Impressions
El cliente no dejó un comentario.Rocky Cameron P. | First Impressions
El cliente no dejó un comentario.BRYAN F. | First Impressions
Offered several options and quickly helped me sign up for the storage that met our needs.CHRISTIAN M. | First Impressions
El cliente no dejó un comentario.Bon Scott W. | First Impressions
Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.Joy C. | First Impressions
The agent was very helpful in providing the best storage for what I needed to store and the rates.Taleta M. | First Impressions
Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn't realized quite how small it was! Was quickAshley W. | First Impressions
The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!Carla S. | First Impressions
Keegan was great. ThanksRandell T. | First Impressions
Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.Kathy H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!