I was not happy that I had to buy a 4-pin to 9-pin adaptor to connect the trailer to my 2019 Honda ridgeline. I feel like either the trailer should have modern connectors or aan adapter should be provided.
ERNEST SCustomer Reviews for U-Haul Moving & Storage at Clear Lake
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I never had to wait a long time to get the trailer I needed to get the job done.
WENDELL W | First Impressionsvery helpful to us
THOMAS HThe customer service, the truck and everything was excellent. I really appreciate it
LARRY HNothing, it was easy to reserve on line, walk in , pick up & return without a problem. Keep up the great job!
JANIE CGreat stuff very helpful. Manager is awesome. Thank you so much.
EUAMANUELA D | Overall ExperienceThe staff are friendly and very helpful. Julie at the desk is very sweet.
CARY EThe only problem was with the roadside assistance. I had the ball on my hitch fail and the trailer come off the hitch at 60mph. I was able to make it to the shoulder of the freeway. When I called the roadside assistance, they didn't understand what I was describing and asked for a picture. When I sent one, he said he was looking for the part and kept texting that for over an hour. He finally said that he had found one at a pawn shop and it would take 30 minutes to go get it. By that time, I went to an AutoZone store 2 miles away and bought it myself in about 10 minutes. I ended up fixing the problem myself.
ROLFE WNothing,,, everything went smooth!!
JAMES DOnly improvement would be access to dumpster to throw away unwanted articles.Was a inconvenience to try to coordinate access to a landfill, which unfortunately had power issues and turned me away costing me time/money.
James R | Overall ExperienceThis location has never let me down. Great people working in the office and out in the patio.
RAYMUNDO AThe site is always clean and in good repair and the staff is very helpful. I don't have a single bad thing to say. I appreciate all the great work that this location does. Great experience. Long time renter.
Caroline K | Overall ExperienceAccuracy, that is the key. When I looked at my receipts for a rental van they put down that I had it for 19 hours and I only had it for 3 hours. Just make sure you look at your receipts and make sure it's accurate and you're only being charged for what you used.
JONATHAN BSuperb service compared to other usual locations I’ve been to
STEVEN MMaybe to remind customers about a lock for the uhaul. :-)
ALICE ANothing to improve on really.
Nicholas JEveryone at this location did an excellent job of assisting me and making my rental exceptionally smooth. Gracias.
WILLIAM MI thought mileage would be reconciled. I over estimated by a lot and thus overpaid by a lot.
WILLIAM QWasn’t told I’d get charged 45$ of the gas was 1 gallon off
DENNIS CMore locations 🤣
HELOISA JEasy and convenient drop off point. Good hours.
DAVID Hmy deposit I was suppose to receive after I turned the truck in was posted and not refunded
CHRISTINA RN/a good. Service
RUBEN GThank u
Keela E | Overall ExperienceIt's nice to know that companie's employees still take pride in their jobs!!! Professional & courteous!!!
ANITA R | Overall ExperienceWent to pick up trailer and it was parked in the lot several feet back into the grass. I had to get out and help the Uhaul representative to assist him in lifting the trailer onto my hitch ball. He could not lift the trailer by himself as it was very difficult to move onto my trailer hitch ball. I believe this is because it was parked so far onto the grass it made it difficult to manuver. When I told the manager about it she got argumentative saying the wind storm pushed the trailer several feet into the grass. I found this very hard to believe considering the size of the trailer. You should use chaulks to keep the trailers from being pushed back onto the grass.....how difficult can this be? It really irritated me that I had to assist in getting the trailer on my vehicle and on top of that to be spoken to in a condescending way by the manager with NO APOLOGY for the inconvenience!!
DANIEL HFirst, the tire warning light came on when I started the 10' truck. I went back in the store and they told me the sensor was faulty and don't worry about it. Second, the truck they gave me did not match the truck on the contract, so the mileage and gas level didn't match. I went back in the store again, and they said, yes, they assigned the wrong truck but they sent me a new contract by email so everything's fine. I took a picture of the odometer and gas gauge when I started the truck the third time because it was vastly different from the first printed contract they gave me. Third, when I turned the truck in, they asked if I wanted to go put gas in it because it didn't have enough. I had put in 2.5 gallons of gas, and according to the photos I took when I picked up and dropped off the truck, I drove 28 miles and the gas gauge read the same at pickup and drop off. They charged me $9.50 for 2 gallons of gas, so they are indicating 28 miles used 4.5 gallons of gas. Would not recommend this location, would not use again.
LAURA MPick-up was particularly busy. I don't know if that is normal for a Sunday afternoon.
ROBERT CSimple and friendly transaction with 15 ft truck delivered to the front to me. Very clean and modern interior.
JAMES SNo issues
PHILLIP HThe staff was very friendly, and it was very easy to drop off the vehicle.
AMY SThis is the second time I have rented from this location and I will go again. The employee that checked the trailer back in upon return was top notch.
Morgan MI appreciated how helpful the counter person was and I have rented from this location on several occasions and always receive trucks in great condition and have never had an issue.
ANDREINA WTruck in a great condition but AC was not working and there was a heat in Houston and I was sweating while driving a truck.
JAWAD SWas charged a different rate than quoted
BOYD TGot a move-in special with truck rental
DANA R | First ImpressionsAmazing staff! General manager was wonderful, she helped me make my moving experience better with above and beyond customerservice!!
KATRINA KThe reservation I made was not the vehicle I received. Halfway through my reservation we had to switch out to a different vehicle. When I received the second vehicle I took a picture of the mileage, it was 115647, on the final invoice it say the mileage was 115641. This is not the first time this has happened. In the past it has only been off by 1-2 miles, not 6.
OLYN TPositive experience!
Kristin M | First ImpressionsStaff was fun and friendly very helpful
HAYLEY RNot sure this was the local locations issue, but they did not have the equipment that we reserved causing us to lose a day.
BRET DThe staff was very accommodating, i had to change my pick up time and the agent Dylan made it easy and he was very friendly!
ANDREA BDon't put your customers in awkward positions. I went to the location as directed on the app. When I went to the counter and skipped the lines I was reprimanded for going behind the counter to get the keys. I should her that I had registered online and that I was following the directions. When I got the keys for the vehicle i rented she demanded that I give her the keys just so she could feel impowered and she then decided I could have them once I was no longer behind her. What is the since of having this offer if you are going to feel as if you are doing something wrong.
MARCELINO LHorrible location. Truck was beaten down & customer service was the worse I’ve ever experienced.
BUNNY AJulie made dropping off the Truck a breeze and was great.
WAYNE HGreat location. Enough staff to handle the customer load. Hookup person was knowledgable and quick. A great experience!
MARK BY’all are GREAT!
STEPHEN CThe advertised rates were 4 times higher than what I was billed. I was asked to give an "estimated" mileage, to which I way overestimated. I was then billed for the estimated mileage and not actual mileage. Deceptive business practice. Will do my best moving forward to discourage all friend and family to avoid this company. Enjoy the extra money you milked, hope your reputation was worth it.
PAUL MThe UHUAL will not get many points from me in customer service, and the cashiers I interacted with seemed robotic and rather be somewhere else or taking care of someone else. That being said the rental process was efficient, and the truck was given in good condition. Compared to some other UHUAL locations I have interacted with (like the '10811 Bissonnet St') the overall experience was satisfactory.
KASHIF MManager was very helpful
Juan G | Overall ExperienceI was charged for another day calling 800- go - uhaul AND BY THE LOCATION then I was charged again at drop off ... Ridiculous!!
BRANDI TThis is the 2nd time I have rented a truck from this location. Everyone there is always so helpful and very friendly. Thank You.
JANEL MGreat service….thank you!!
Scott TToo pricey for amenities
Salvador G | Overall ExperienceThe manager was very understanding and went above and beyond for us and if need be, we will return to her location in Webster, Tx.
Tammy S | Overall ExperienceMy only complaint, and it is definitely a factor in our discontinuing the use of the storage unit, is that the cost continued to rise at an unacceptable rate for us to continue to justify the use of the unit.
GORDON C | Overall ExperienceThe owner/Manager has been absolutely wonderful as was her staff
Tammy S | First ImpressionsOnly issue I had was due to a week long power outage, I had a lot of things mildew in my unit.
JOHN W | Overall ExperienceFriendly, efficient, professional, helpful. The facility is super clean, easy access to the elevators. Thank you Julie and the team!
Irina N | First ImpressionsStaff at this Uhaul location are always very friendly and helpful whenever you need it!
Winston W | Overall ExperienceI've been here for two and a half years with four large storage units three of which are climate controlled. I couldn't have asked for a better crew anywhere. I am very appreciative for the job that this facility has provided and the extra help in tight spaces that I needed especially when I lost my mother. ¡Gracias!
justin h | First ImpressionsIt would be nice if u-haul in general gave discounts / coupons to its loyal customers for trailer, van, truck etc rentals it is disappointing that they don't show gratitude in some sort of fashion. That is all. Over all the facility is great and well kept!
ANDREW S | Overall ExperienceThere was roaches in the unit. Someone threw a rat trap down from the ceiling into my unit and got it stuck on my boxes. Then roaches were all over it. Totally disgusting! Roaches were on the outside of my boxes stuck to the tape as they tried to get in them. I told staff and they denied doing that but who else is going to drop a sticky rat trap in there? I have pictures to prove it too. There was also a hole on the inside of the unit door. I had a reservation for a moving truck I did through customer service yet the employee couldn't pull it up. He kept trying to make me one and I said no I already have a reservation. Then when he finally fobs it, he acted like no details were there and kept asking me questions I already answered. I told him this and he said well they didn't put the information in your reservation. Another employee came over after seeing my frustration and she showed him look it's right there. Very frustrating to have an employee not want to look properly at the computer screen to find the details of my reservation and want to just 'start over.' It shouldn't take 3 employees to figure out how to read details of a reservation on a computer screen. Also, this facility charged me for a late fee of 20.00 when I turned my equipment in on time. When I complained about these issues I'm told of talk to our manager Monday, I don't have nothing to do with that. Nobody seems to know how to do anything at this location except take your money.
GLYNDA M | Overall ExperienceKathy runs an excellent operation. Her treatment of customers and facility are first rate.
J C | Overall ExperienceHad poor interactions. Staff looked unhappy and unwilling to help. There are definitely helpful people there, but very few.
Fred O | Overall ExperienceThanks for courtesies extended
THOMAS N | First ImpressionsStaff was helpful and the property was clean and the U-haul return was easy and the attendant was helpful with parking the trailer I rented.
Shannon H | Online Move InI came to move out and the metal slide on my units door was very hard to open. It kept sticking and I ended up cutting my hand. Thankfully I had first aid items in my unit and the cut wasn't serious. I hope this issue gets fixed soon so no ine else will get hurt.
Susan A | Overall ExperienceThis is always my first choice
Russell M | First ImpressionsGreat Service. I appreciate all the help and support extended to us by Julie at customer service thru out our 16 months of using the storage.
Ashoksinh R | Overall ExperienceThey know their business! From years I know that particular location on hwy3 by the auto dealership, they are one of the best managers, and consistently delivering great services, with the most reliable service.
Heloisa J | Overall ExperienceVery great place and very kind helping people.
Justinn C | Overall ExperienceWhen I first moved in I asked for Charles Rackley to be added as an additional occupant but that never happened. Months later Charlie was denied access and that is how I found out. He was responsible for paying the storage bill but unfortunately he died in a tragic motorcycle accident. Im now left with a huge bill i cant afford to pay. I'm very upset over how this has turned out. I think due to the circumstances uhaul could cut me some slack on all the excessive fees. I'm going to need to rent a uhaul in about 2months but can't due to the inflated amount I now owe.
CHRISTINE C | Overall ExperienceNo complaints and U-Haul made my moving & storage very easy. I won't hesitate to recommend and use U-Hsul again.
Shelby P | Overall ExperienceTeam in the office were very nice and friendly. Really nice group of people. Moving is stressful and they made the logistics clear.
KELLY H | Overall ExperienceWe had our things for decades there. Glad to get rid of that bill each month.
LISA G | Overall ExperienceJust some of the employees need to know the correct time its open
Brenda M | Overall ExperienceNice people.
malcolm y | Overall ExperienceThe only thing I did not like was having to get a locksmith to cut my lock off when I lost my key. I think customers need to know this in advance. I rented a grinder at Home Depot and the staff was sure if there would be any power to plug it up. And it wasn't any power. That was a waste of time.
BESSIE N | Overall ExperienceThis place is great for wine storage! I was able to use the storage for three years, the wine is great!!
Scott W | Overall ExperienceThanks for helping us
Elisa B | First ImpressionsJulie was very very helpful when I was soooooooo tired from driving 2000 miles! She made the process of returning the trailer and getting a storage locker smooth and easy. She's a rockstar!
Carol T | First ImpressionsWhen I went back to the storage to put my things in and drop the truck off the storage still had the lock on it. I was unable to put my things in storage and the facility was closed.
Veronica D | First ImpressionsEveryone was so helpful
Annie W | Overall ExperienceKathy the manager is Amazing along with the rest of the staff! They are kind, courteous, and considerate. They go out of their way to make sure your items are safe and give you the time you need to pay for your unit without threatening your belongings! Definitely recommend this storage unit on hwy 3 in Webster, Tx.
Shawna T | Overall ExperienceVery easy access, clean and safe. They took the time and effort to make experience very pleasurable
Francis M | Overall ExperienceI had a storage unit for 3 years and I finally emptied it. Kathy was the best!! I couldn't asked for a nicer person yesterday to help me get everything done. Julie has also helped me over the years! This Uhaul place is awesome
DANA B | Overall ExperienceThere were 10 of us in line and only one lady at the counter-you could tell she was stressed but handled it perfectly! The "E" building smelled like poop-and was very hot
Sheldon R | First ImpressionsKathy and her team at this location are fantastic. I recommend anyone needing trucks or storage solutions to come check this place out. They will definitely take care of you. Fast, friendly & affordable pricing. I've been to plenty of other location and these people are doing things differently than the other guys.
DAKOTA L | First ImpressionsGreat location and Great Manager. Helpful staff.
Bari C | Overall ExperienceClimate control hours were not as convenient as non-climate control but I made it work.
MARGARET B | Overall ExperienceSomeone tried to break into my unit, and I think it was an inside job. I was very upset.
sidney j | Overall ExperienceAll my stuff is ruined..full.of mildew and mold
DIANA J | Overall ExperienceThis was the best storage i ever had. Believe me they go way beyond the call if duty. I love them!
Chontell M | Overall ExperienceThank you for everything you did. Very much appreciated excellence service
DORIS S | Overall ExperienceCustomers should be able to get into their storage after business hours
Victorian K | Overall ExperienceThey need a raise
Johnny M | Overall ExperienceI feel everyone that help me deserve a raise they went out there way
Johnny M | First ImpressionsFirst of all I never personally rented a storage unit at the above named facility in person nor on line with uhaul. Quite frankly I'm not even sure why I'm filling this out as you guys were sending me bills for a contract I never opened in the first place. My drivers license as well as my whole wallet was stolen last year somewhere around the end of June 2022 a few days before July 4, 2022 by a gentleman named Craig A. Pittman who come to found out had used my identity as well as my credit cards at his convenience. He was able to rent a uhaul truck and apparently a storage unit at the above named facility. How could this have happened, do you not check identification to confirm the individual is in fact who they claim to be
KIRK W | Overall ExperienceKathy the manager is an awesome person as well as all the stuff I really appreciate the bathrooms always been extremely clean I have nothing negative to say about this facility and it’s workers they go beyond average
EUAMANUELA D | Overall ExperienceGood customer service 👍
Mary T | Overall ExperienceCathy was wonderful. Helped me in all storage problems from TN
Juanice T | Overall ExperienceHands down the best crew at this location. Everyone is professional, friendly, helpful and easy to deal with. I will actually miss doing business with Carl, Kathy and Julie. PS I have used storage facilities from California to Florida and every where in between. Uhaul Moving and Storage Clear Lake on Hwy 3 was my best experience. Gracias.
Catherine P | Overall ExperienceI have many storage units for my small business. Hands down this facility is the most staffed, the cleanest and mist cost efficient. There is not one drop of rat poo, I feel safe, I feel my inventory is safe and the restrooms are clean. They get busy and lots of traffic but they are the best.
SAMANTHA W | Online Move InI love the fact the facility has alarms on all the units.
CHRISTINE C | First ImpressionsPlease give everyone a raise
Mary P | Overall ExperienceFriendly and efficient staff. Thank you!
Edgardo C | Overall ExperienceVery clean and friendly staff…efficient too
SUSANNA T | First ImpressionsZero issues! Friendly staff!
Stephen C | Overall ExperienceRats and mice ate my brand new couch
Anthony S | Overall ExperienceThey helped when needed
Angel B | Overall ExperienceUnfortunately mother nature left us with out a home, tornado struck our property. U- haul made it very easy for us to rent the truck and the u- haul storage facility not just that we have a month free. How wonderful is this. A big thank you to the understanding staff you guys were amazing!
Ludy F | First ImpressionsHad rented a 20 ft truck which states it would hold up to 2 to 3 bedroom house. If it was why didn't they see that my things would not fit in a 10×10 storage room. I am having to pay 40.00 for the truck when if I had a bigger room this would have never happened but now I am having to pay for 6 days at 40.00 a day. Just is not acceptable or right on uhauls business with customers .
Connie C | Overall ExperienceHad a rodent problem for 1 year
John M | Overall ExperienceStaff is friendly & had my U-Box ready for me quick so that I could transfer my belongings to a regular storage unit. The unit was clean, carts were easily accessible to make moving faster. I also like that the building is secured after closing.
Shelby P | First ImpressionsI am very pleased
Andrea F | Online Move InMrs. Julie was so helpful to my family during our process. She treated me like family and made sure that I had everything I needed before exiting the building. The whole staff was nice and friendly. Anybody moving into this area should def stop here for any storage or moving needs. 10/10 would recommend
ARIELL K | First ImpressionsI received a free month of a storage unit due to renting a Uhaul truck. When I went to move into the unit, the employee told me that I had to pay for the first month and that my second month would be free. I did not need the unit for 2 months, but figured if the second month was free anyway then I might as well keep it. I was annoyed about having to pay the first month because nowhere on the deal did it say that, but I accepted that nonetheless. We moved everything except for one desk out prior to the beginning of the second month, so it really wasn't necessary but again it was free so why not use it. When the second month came around, I was charged for it. I called UHaul and they could not help because there were no notes on my account, so they sent a message to the manager of the location to call me. I explained my situation to her and she said that the first month should have been free because they do not do the second month free. She processed a refund for the payment, which I appreciated. At the end of the second month I picked up my final item from storage and processed my move out. A few days later, I was charged again despite having moved out of the unit. I called back up to the facility and the manager refunded this payment as well. I am most frustrated about the amount of times I had to call to request refunds and also about the fact that I could have had one free month and then moved out, but the employee had no clue what she was doing. This was obvious at move in as well because she tried to move us into an already occupied unit and it took over 30 minutes for us to get everything taken care of so that we could move in.
Jordyn O | Overall ExperienceYall the best and will do business again with Uhaul. Thank Yall again Doris Spradley.
DORIS S | First ImpressionsI had a great experience thank you for helping me
Michaeltamara H | First ImpressionsMy clicker did not work to gain access to the building
CLAUDIA T | Overall ExperienceStaff was wonderful, plans had to be changed several times due to heavy rain but Staff worked with me.
CLAUDIA T | First ImpressionsGood experience. I didn’t have any issue.
Bibiana C | Overall ExperienceGreat Service
robin r | First ImpressionsVery friendly and helpful staff.
joshua w | First ImpressionsI was told by julie that it didn't matter when I moved out my rental would be prorated - when I turned in my card clicker I was told that was not true - Jenny was very rude to be and the young men don't seem to want to work
Penny H | Overall ExperienceCarl Smith was very helpful and had great customer service
Deatrice R | First ImpressionsMy unit was broken into and when I first noticed, when I came to the office to let them know, the manager was sitting at the front desk, stuffing her face! She sends this kid out to look at my unit after I clearly told her that the thieves placed another lock on my unit after they had broken into it. She didn't budge, it was like she could careless! She tells me to come back the following morning and she would have a locksmith come out to remove the lock. I asked her "can't y'all just get the lock off". She said, no, this is their standard procedure. Came back around 9am the following morning for her to just have her guys cut the lock off, just like I had asked her when I noticed that my unit had been tampered with! To top it off, the insurance that I paid for, wasn't even worth having! They denied my claim, saying that it only covers forced entry. I guess in order for the insurance to cover it, they'd have to have rammed the door down even though they swing outward, not inward, or maybe cut into it with a sawzall. It sure is funny how the manager didn't show me the terms and conditions when purchasing their worthless insurance, and because of that, I truly believe this was an inside job! I will, NEVER, do business with UHAUL, EVER, again in my life!!!
BRIAN C | Overall ExperienceTruly on a moments notice the secure needs are met!!
JOHNI P | First ImpressionsI was told in the phone, when I set up the unit, that the first month rent for my unit would be free. That Uhaul was running a special at the moment? Yet when I checked in the lady told me there was no note to indicate that the unit was free for the first month? I do not remember the name of the rep I talked to in the phone, but was a little disappointed that the free first month was note noted in the records. However, the service I received was excellent.
ETTIE H | First ImpressionsGenial
CORTEZ W | First ImpressionsNa
MANSOUR A | First ImpressionsThank you for keeping my things secure all the years!
NOMINISHA P | Overall ExperienceThe inside personnel could be a little friendlier.
Tristen K | First ImpressionsI have been a customer since Hurricane Harvey. Evidently there was something wrong with an automatic draft by Uhaul so I stopped by to get more info. The staff was helpful and very friendly.
jennifer p | First ImpressionsAs a First impression , all is good here, there explained hours and rules. Everything was fast and easy to complete.
Bibiana C | First ImpressionsThey’re great. Kathy does a great job with the place.
James M | Overall ExperienceThe only thing I dislike is that paid for the month to store my things at uhaul and I decided to move all my furniture out the storage soon as I was finished I tried to go back the next day to save something I did not want and the storage was lock and I couldn’t open the gate with my key they just move to fast
Rico Z | Overall Experiencevery good service
rudner j | Overall ExperienceGreat storage facility, the only complaint would be, I was a day late on getting out of my unit and had already been billed for the next month through auto pay and was billed for a full month I was a day late due to COVID having to isolate at home. Other than that we were very pleased with people and facility.
william p | Overall ExperienceI have used uhaul for a few years and always had a great experience. Kathy and the rest of the staff are awesome
Lorie L | First ImpressionsI really liked the facility and the staff, they were very very helpful and friendly. The only thing i did not like was that the website shows the hours for access hours, however once i got there, i was told the access hours for the inside units were the hours of the office hours, i think that should be noted on the website.
Christopher W | Overall ExperienceI love that you had restrooms very clean and conveniently located for people to use while filling their storage units.
Glenda C | First ImpressionsStaff at this location are amazing. Very helpful and always friendly.
Kelly D | First ImpressionsThe scheduling was all messed up but other than that it was okay
Terry F | First ImpressionsOften times the lights are out . Had to move my stuff in, in the dark.
DOMINIC T | Overall ExperienceManagers Kathy and Julie go above and beyond for their customers. They have a well rounded team of experts working for them who always are there when I need them. The wine storage was the perfect place to store the alcohol I was purchasing for my wedding! Thank you all!
LAURA S | Overall ExperienceThe person who proudly wears "Owner" on her shirt is one of the rudest people I've met. I have never seen someone in customer service who is so disrespectful and flippant to customers.
MICHAEL T | Overall ExperienceGreat customer service! Thank you!
JANET L | Overall ExperienceThe website did not work well and communication with our access to anyone on site who can help is virtually impossible. I will never rent storage with u Haul again.
Tom H | Overall ExperienceThe best
Tommy B | Overall ExperienceEveryone was super friendly and helpful. I had a predicament which everyone was helpful in solving. Great location.
celia p | First ImpressionsStaff was very quick to help with any questions or problems.
Michael E | Overall ExperienceRandall was always so friendly & helpful. He seriously made our long journey so wonderful! He really took time out of his way to get to know us & welcome us to the great state of Texas the right way!!
Justin B | Overall ExperienceVery nice
Tommy B | First ImpressionsTroy and the team have amazing patience, great attitudes. Recommend this location all day everyday.
CHRISTY M | First ImpressionsI believe the rental was a little pricey for the times we are living in. So many people being forced to move into different living arrangements and having to move last minute. However, everyone was kind and the manager also helped me find a rental sooner than expected on a Saturday afternoon. The storage was convenient because I was going to look for a storage facility however my helpers said that the hallway was very narrow with not enough space for my sofas. It was extremely difficult to get my furniture into the storage. All in all, the transaction went very smooth and for that I am grateful. Gracias.
ALEXA G | First ImpressionsThis U haul is a rip off. They charged me $10 a month for 24 hrs access but never gave me the code to get in after hours.? So they charged me for a service I never received. The staff is rude and unhelpful. don't use this place!!
Beth M | Overall ExperienceHopefully I Do not have to move again; but If I Do I'll be proud to use You All services again Thanks
Angela B | First ImpressionsWhen I say staff was not helpful except Randell. I rented a month ago and had a great experience, I also rented a storage at that time. I came back month later to move I find mold on my property,tables still wet.Mold fur growing on chairs.I had also noticed the climate control was to hot.I also let them know and was told no it was cool when I was back there,it was 76. I also took a pic thermostat on 78. I ask what the process I get a circled brochure followed by I don"t know. Then I say I guess I need to take pictures then they offer to take them too. I rent my U-haul that mind u blows kind of cold then stops blowing period then goes in in out so we had no ac in the middle of Texas heat. Then one reverse light was out. So moving was kinda late I came in said Im running late they said its ok . Bad weather came in and it was flooded I called in said no worries we will extend you .I thought they were being nice and then I was charged. Now I will have to call back because he charged me for 2 days and I paid first day, Never will I use this store again, most helpful there was lady with glasses and Randell the rest that I dealt with could have cared less. I ended up over charged and with a loss of furniture.
Sharaffeh E | Overall ExperienceVery helpful and courteous staff.
kenneth w | Overall ExperienceRandell was completely out of line. First off, the experience was already a little frustrating because after fully loading the truck, it wouldn't start. They sent out roadside assistance who fixed the problem and we were on our way, it just put us back a few hours after an already long morning of packing and moving. That's fine, I understand things happen and staff was helpful with getting someone out to us. But we get there and after unloading the truck it was really hard to maneuver out of the storage area ( we had a 26 ft truck and our storage room was in the very back with sharp corners and trailers and vans and cars in the way making it even harder ). I called the front desk and asked for help because I didn't want to risk any damage to the truck. They assured us we should be able to pull out easily because they do it all the time and that we had to pull it all the way to the front in order to be checked in. That may be true but I don't drive these trucks on a daily basis to know exactly how to do it. There was also a van parked there that I asked if they can move so we can at least try to back out of the area. No one moved it. So we had to pull the side mirrors in and literally squeeze through the drive way. IT TOOK FOREVER and a whole lot of going back and forth but we finally made it near the front. We come in and all the person helping me move said was there was a trailer parked in the very back that made it impossible to turn that corner. Randell responded very rudely with how he does it all the time anybody should be able to do it he kept mentioning how it wasn't his problem and was like "it's not my fault you can't drive" and was really just being very unnecessary for no reason and things escalated. I work in service industry and I know how it can be dealing with people but in this situation it was completely uncalled for and unwarranted. Idk he was like on a power trip or something it was really weird. I told the person helping me to leave because things were getting out of hand and as he was walking out Randell proceeded to follow him out the door like he was going to attack him. He only stopped following after him when I yelled I was going to call the police because if you were there you could see the way he followed him he was looking for a fight. I had to walk outside and find a lady to finish helping me check out.
Veronica G | First ImpressionsSo convenient
Susanna T | Overall ExperienceJust don't get a unit downstairs and it's probably fine. Lesson learned for me... Whole unit of furniture and memories that had to go to the dump because of mildew, rust and rat droppings.
Joshua A | Overall ExperienceGreat service at both locations and very easy to manage.
Yulivet H | First ImpressionsKathy and her crew are the best. They were very helpful and offered good and reasonable solutions that solved any problem or request that I had. I will definitely refer people to this U-Haul location.
GARY K | Overall ExperienceThe staff made the whole process easy and seamless.
GARY K | First ImpressionsExcellent customer service! Very friendly!
Juan H | First ImpressionsIt is very difficult to get ahold of the office by phone.
KELLI S | Overall ExperienceExpensive!!
Reed S | Overall ExperienceServicio al cliente de excelencia. Manager always on site.
Jorge O | Overall ExperienceVery clean facility!
EDY F | Overall ExperienceMiss, Cathy is an excellent manager and I appreciate her customer service.
Lawrence B | Overall ExperienceVery courteous, easy to sign up on line and get keyless remote. Was much impressed
Paula R | Online Move InWhen I had to use the dumpster, I had to pay 100 USD which is an abuse.
RAUL M | Overall ExperienceI loved that bathrooms are cleaned and near me and access to different facilities in front back and so forth that was a surprisingly the best . Plus everything else was excellent.
Saul G | Overall ExperienceThey charged me for an extra day after they said they were not going to - I'm very upset about this
Penny H | First ImpressionsVery clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That's perfect!
LAURA S | First ImpressionsSecuring my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. Gracias
Rhonda W | Overall ExperienceAC/Heat was never resolved
AUBREY F | Overall ExperienceVery friendly staff. I would highly recommend this facility
Erik O | Overall ExperienceMy experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!
MARY G | Overall ExperienceEverything was great. People were friendly and attentive and friendly.
Jodi W | First ImpressionsThe manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!
Scott H | Overall ExperienceAfter storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.
Joseph R | Overall ExperienceThe only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.
STEPHEN R | Overall ExperienceDid not receive help in unloading truck from trailer. But not a problem.
Joseph R | First ImpressionsOut Standing service a 5 star location , always help and kind.
Christian S | First ImpressionsOffered several options and quickly helped me sign up for the storage that met our needs.
Christian M | First ImpressionsKathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.
Robin H | Overall ExperienceSo convenient and easy access. Worked well for me
Susanna T | Overall ExperienceMrs..Herbert, the manager, was especially very pleasant and helpful.
John o | Overall ExperienceDrive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles
JOEL V | Overall Experiencemy experience was amazing.
Karesha W | Overall ExperienceWonderful staff. Even though I had issues with key pad they were patient enough to get it fixed
Robert M | Overall Experiencevery helpful thanks.
RON B | Overall ExperienceJulie was very helpful.
Edwin B | First ImpressionsStaff was very helpful and polite
oscar l | First ImpressionsGood to see you have more people working at this location.
FRANCISCO A | Overall ExperienceVery pleased with they their assistance.. owner mrs Cathy was very nice..
Moreca T | First ImpressionsEveryone we dealt with were awesome !!
Arthur R | Overall ExperienceI have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19
Shiela S | Overall ExperienceKathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.
Joy C | First ImpressionsFriendly staff.I may rent again in the future, when needed.
Roberto A | Overall ExperienceThe staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.
ROBERT L | Overall ExperienceVery professional and friendly team there.
Stefan M | First ImpressionsThis facility was friendly and easy to work with.The manager Kathy is awesome.
Sherry C | Overall ExperienceThe agent was very helpful in providing the best storage for what I needed to store and the rates.
Taleta M | First ImpressionsOutstanding place .
IIRADA L | Overall ExperienceReally good about helping
STEVE C | Overall ExperienceHad an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.
Jesse S | Overall ExperienceGreat! Excellent service
kristina d | Overall ExperienceStaff was great and the location was convenient.
Randal S | Overall ExperienceI moved because you are rates are to hige i was paying 89 and i found the same space for 34
Steven C | Overall ExperienceExcellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn't realized quite how small it was! Was quick
Ashley W | First ImpressionsExcellent customer service
Jerrard c | First ImpressionsIt was a great experience. Keep up the good work.
ANNTONTTE H | Overall ExperienceI used the box it service. Delivered and picked up on time. Will recommend this service. Gracias.
Gustavo V | Overall ExperienceNo issues at all.
steven B | Overall Experiencethe only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off
AMBER ( | Overall ExperienceI would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.
Janelle S | Overall ExperienceI arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!
Carmen P | First ImpressionsThe manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!
Carla S | First ImpressionsVery prompt and professional.
Gary M | First ImpressionsWorst experience
MIKE K | Overall ExperienceBa
James A | Overall Experiencegood service
Imtiaz D | Overall ExperienceWe never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.
Michael S | Overall ExperienceThe staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient
Ya y | Overall ExperienceKeegan was great. Thanks
Randell T | First ImpressionsThe place was clean and the staff were very friendly and professional
Janet H | Overall ExperienceVery kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.
Kyra W | First ImpressionsGreat Manager.
Ligia M | Overall ExperienceKeegan was very nice and helpful
LAURA W | First ImpressionsBusy but very efficient.
Lisa B | Overall ExperienceI've had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.
Brandon E | Overall ExperienceI did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.
joee r | Overall ExperienceAs far as ur u-box system. Will not do it again. To much stress.
Patricia G | Overall ExperienceThe staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.
darlene o | Overall ExperienceShe is an asset to your company. Always patient and pleasant. The Ubox is a great idea!
Mia O | Overall ExperienceTransporting our U Box from NY to Hou was perfect👍🏼
Claudette W | Overall ExperienceI'm very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL
Norma O | Overall ExperienceExcelente
Patrick T | Overall ExperienceGracias
FREDA B | Overall ExperienceFriendly helpful and fast!
Jason D | ReservationDuring the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!
Boyd W | Overall ExperienceThomas and Joshua are an awesome team!!!
CHERYL S | Overall ExperienceI kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.
LISA M | Overall ExperienceThe staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.
Judy H | Overall ExperienceMy problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.
Carol P | Overall ExperienceU-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.
Donna H | Overall ExperienceTold I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?
Angelia H | Overall ExperienceA+
BRYAN M | Overall ExperienceU-Box service went very smoothly. Exactly as advertised.
Mark D | Overall ExperienceThe staff was very friendly and helpful! They made our move easy and enjoyable!
BRITTANY W | Overall Experiencevery helpful
Brad J | Overall ExperienceThe service was excellent.
CHARLES G | Overall ExperienceThey had great customer service
Damiaon R | Overall ExperiencePerfect
Brenda B | Overall ExperienceTeam resolved screw-up with truck reservation.
carl g | Overall ExperienceHad a great experience with this company and would not hesitate using their services again.
jane s | Overall ExperienceVery helpful staff
Robert M | Overall ExperienceMs. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much
shenita s | Overall ExperienceGreat experience. Friendly knowledgeable staff. Thanks, Mitch
Mitchell H | Overall Experience