Customer Reviews for U-Haul Moving & Storage at Clear Lake

4,875 reviews

16250 Galveston Rd   Webster, TX 77598
(Limited Parking)

(281) 486-5799

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 486-5799

16250 Galveston Rd
Webster, TX 77598
(Limited Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I came to move out and the metal slide on my units door was very hard to open. It kept sticking and I ended up cutting my hand. Thankfully I had first aid items in my unit and the cut wasn't serious. I hope this issue gets fixed soon so no ine else will get hurt.

Susan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyle H 
Rating:
4.0

Customer did not leave a comment.

Matthew L 
Rating:
3.0

Customer did not leave a comment.

Edgar C 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

The staff at my pickup location and at the drop location were awesome. Helped me with any questions I had and made my trip worry free. thanks

Keith J 
Rating:
1.0

Customer did not leave a comment.

Cameron H 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Barbara R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lyric E 
Rating:
5.0

Not much interaction just dropped the keys

Kesha M 
Rating:
3.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

They were awesome

Naomi W 
Rating:
5.0

Customer did not leave a comment.

Donald b  |  First Impressions 
Rating:
2.0

Always have trouble being double charged Rent for 1 day get charged for 2 Have to contact corporate to get the charges refunded

larry m 
Rating:
5.0

Excellent! Friendly staff, clean and nice truck, smooth return.

Vanessa R 
Rating:
5.0

Customer did not leave a comment.

Wayne O 
Rating:
1.0

First had to drive 20 mins to get a truck about the time I got to the house the truck started acting up. Called all they would say is bring it back and we will try to find you a new one. Second they didn’t open until 9 the next day so was basically forced to rent for 2 days. Overall a horrible experience and for someone that needs these services often due to being a military family I was highly disappointed.

Anthony G 
Rating:
5.0

Super helpful...super friendly

Stephen E 
Rating:
4.0

Customer did not leave a comment.

lakesha h  |  Overall Experience 
Rating:
5.0

Very fast and easy process.

greg k 
Rating:
5.0

This is always my first choice

Russell M  |  First Impressions 
Rating:
3.0

We were over charged for gas and miles which was disappointing.

Chance M 
Rating:
4.0

No dash light or cab light. I had to use my cell phone to see the speedometer which caused distraction’s while driving.

William W 
Rating:
5.0

Customer did not leave a comment.

Yvette W 
Rating:
5.0

Customer did not leave a comment.

Aaron w 
Rating:
5.0

The first truck I got flipped the check engine lamp just a few miles up the road. I called expecting some run around. The kind lady said bring it back she had another one waiting and all the paperwork ready. Greatly appreciated that. Very good customer service

JAMES R 
Rating:
5.0

Customer did not leave a comment.

JILL H 
Rating:
3.0

The guy that was helping me was ok but the lady over him I felt made me feel uneasy. I have been doing business with U-Haul and no one has never treated me like I was not even there she did I think she was the supervisor

Artesian D 
Rating:
4.0

Customer did not leave a comment.

Gloria M 
Rating:
5.0

Customer did not leave a comment.

Ashokbhai S 
Rating:
5.0

Customer did not leave a comment.

ty m 
Rating:
5.0

Customer did not leave a comment.

Martin A 
Rating:
5.0

Appreciated the staff hooking up and unhooking the trailer.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Barbara W 
Rating:
5.0

Matched the service in Bryan, Ohio. U-Haul is the way to go when moving.

Jo B 
Rating:
4.0

The check-in procedure (using the app) took quite a while.

Stacey A 
Rating:
5.0

Nothing

JAMES W 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlo C 
Rating:
2.0

Was charged a cleaning fee for no reason. Wasnt shown any evidence of what needed to be clean. Only moved 1 couch 6miles away. Very confused but wont be using this place again.

ShaNia L 
Rating:
5.0

Customer did not leave a comment.

Oscar V 
Rating:
5.0

Courteous and professional service

Richard R 
Rating:
5.0

Great Service. I appreciate all the help and support extended to us by Julie at customer service thru out our 16 months of using the storage.

Ashoksinh R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy T 
Rating:
5.0

Customer did not leave a comment.

Yanet M 
Rating:
5.0

Great customer service!

david s 
Rating:
3.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Amy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin C 
Rating:
3.0

Make sure the batteries are inspected before renting out the truck to someone. Had a low voltage battery and the truck did not want to start after being loaded. Had to wait an hour for roadside assistance

Jake L 
Rating:
5.0

Customer did not leave a comment.

alex m 
Rating:
5.0

excellent - met all expectations - very good

WILLIAM M 
Rating:
5.0

Super helpful staff. Hooked up the trailer rested all nicely

Jerrick J 
Rating:
5.0

Thank you for having the truck ready on such short notice.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Fredrick H 
Rating:
5.0

Great job!

Matthew W 
Rating:
5.0

Customer did not leave a comment.

Cheryl S 
Rating:
5.0

Customer did not leave a comment.

Arturo V 
Rating:
5.0

Customer did not leave a comment.

Roy W 
Rating:
5.0

Carl was great to work with.

David T 
Rating:
5.0

They know their business! From years I know that particular location on hwy3 by the auto dealership, they are one of the best managers, and consistently delivering great services, with the most reliable service.

Heloisa J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvin H 
Rating:
5.0

Smile more

Marie b 
Rating:
5.0

Customer did not leave a comment.

Vicente V 
Rating:
1.0

Customer did not leave a comment.

Jake L 
Rating:
5.0

Nothing, they were professional and great.

Sylvia P 
Rating:
5.0

Customer did not leave a comment.

Juan H 
Rating:
5.0

Customer did not leave a comment.

Martin A 
Rating:
5.0

I didn't check the equipment in myself bc I couldn't find of the app where to do that. Give people a link that leads them directly to the check in page.

Joanna Z 
Rating:
5.0

Customer did not leave a comment.

Edward S 
Rating:
4.0

Good courteous and professional service

Oscar G 
Rating:
5.0

I was originally booked on the 24/7 pick-up using my smart phone, I was not able to enabled the system to recognize my location, tried everything to solve this problem. Finally went inside the building and a lovely young lady helped me and from that point things went well. The staff inside was very professional and courteous and made the start of the day more enjoyable.

William P 
Rating:
5.0

Great staff

forrest c 
Rating:
4.0

The drop-off process was simple since I opted for an email receipt.

Edward R 
Rating:
5.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Very great place and very kind helping people.

Justinn C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M 
Rating:
5.0

The staff were friendly and helpful. You have an especially strong team there; I was really impressed. They are knowledgeable and seem eager to want to do the right thing. One person was new, or at least new to trailers, but she was well mentored and then the shift leader (the gentleman who signed me out and took my payment) double-checked to make sure everything was correct. It was. That attention to detail, for safety sake, is very valuable. The lady at check-in was also professional, helpful, and efficient. Check-in was much faster and easier than I expected. The layout of the facility is less than ideal, but the U-haul staff I encountered were excellent. I just wish most companies had people like this working for them.

Brian C 
Rating:
4.0

Customer did not leave a comment.

CARNEZ G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Lylah A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Family business, and knowledgeable customer service. Best from all in the years back under other, changing ownerships.

Heloisa J 
Rating:
4.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Add back up cameras

ROSE P 
Rating:
5.0

Customer did not leave a comment.

Casey S 
Rating:
5.0

Benjamin helped me and was kind enough not to laugh at my lack of backing skills with the trailer. He was personable, conversational and helpful!

Chris R 
Rating:
5.0

Keep doing the good work that y’all do

James L 
Rating:
5.0

👍

Don A 
Rating:
5.0

Customer did not leave a comment.

Delania S 
Rating:
5.0

Customer did not leave a comment.

Amir R 
Rating:
5.0

Customer did not leave a comment.

Sarah H 
Rating:
3.0

These people are so down low rude. Never acknowledge me also they act like they forgot I was there when I delivered the Uhaul back to them.

PATRICA J 
Rating:
2.0

I at first rented a 15 truck and the tire was flat and needed an alignment didn’t have the furniture dolly I had asked for got down the street and came back to return it . That was a major safety hazard to be getting a major high way with a truck like that. Instead of apologizing I got looked at like I was crazy but the male that worked there came out and agreed that truck was not safe. I hope in the future there are better checks before ppl hit the road .

Jada M 
Rating:
5.0

Great customer service. Friendly staff great prices

Helen F 
Rating:
5.0

Customer did not leave a comment.

Travis J 
Rating:
5.0

I am return customer and always pleased with service and equipment.

CRAIG L 
Rating:
5.0

Customer did not leave a comment.

Chad J 
Rating:
5.0

Customer did not leave a comment.

Sarah F 
Rating:
5.0

Nothing to report. The service was excellent!!

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Randal R 
Rating:
4.0

The app stalled out at the end of the process and wouldn’t let me upload my photos of the returned vehicle

MATTHEW D 
Rating:
5.0

Customer did not leave a comment.

Luke H 
Rating:
5.0

Very helpful and friendly staff

Chad J 
Rating:
2.0

When I first moved in I asked for Charles Rackley to be added as an additional occupant but that never happened. Months later Charlie was denied access and that is how I found out. He was responsible for paying the storage bill but unfortunately he died in a tragic motorcycle accident. Im now left with a huge bill i cant afford to pay. I'm very upset over how this has turned out. I think due to the circumstances uhaul could cut me some slack on all the excessive fees. I'm going to need to rent a uhaul in about 2months but can't due to the inflated amount I now owe.

CHRISTINE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M 
Rating:
5.0

Nothing

michael p 
Rating:
5.0

good experience, in and out quickly!

Barry C 
Rating:
5.0

Make the check-out and check-in process more automated. Maybe like an easy pass system or a preferred customer account. I have rented many times, and after hours check-in has always been a problem. The iPhone app never seems to recognize the location, even after multiple attempts. Then I call customer service to get assistance. The entire process has taken up to thirty minutes.

JOSHUA C 
Rating:
5.0

Customer did not leave a comment.

Patrica S 
Rating:
5.0

Staff were super excellent, top notch service !

Noel E 
Rating:
5.0

No complaints and U-Haul made my moving & storage very easy. I won’t hesitate to recommend and use U-Hsul again.

Shelby P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R  |  First Impressions 
Rating:
5.0

Team in the office were very nice and friendly. Really nice group of people. Moving is stressful and they made the logistics clear.

KELLY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAYSON T  |  First Impressions 
Rating:
5.0

We had our things for decades there. Glad to get rid of that bill each month.

LISA G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W  |  First Impressions 
Rating:
5.0

Just some of the employees need to know the correct time its open

Brenda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audry F  |  First Impressions 
Rating:
5.0

Nice people.

malcolm y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
5.0

The only thing I did not like was having to get a locksmith to cut my lock off when I lost my key. I think customers need to know this in advance. I rented a grinder at Home Depot and the staff was sure if there would be any power to plug it up. And it wasn’t any power. That was a waste of time.

BESSIE N  |  Overall Experience 
Rating:
5.0

This place is great for wine storage! I was able to use the storage for three years, the wine is great!!

Scott W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victorian K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddrena L  |  First Impressions 
Rating:
5.0

Thanks for helping us

Elisa B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan A  |  First Impressions 
Rating:
5.0

Julie was very very helpful when I was soooooooo tired from driving 2000 miles! She made the process of returning the trailer and getting a storage locker smooth and easy. She's a rockstar!

Carol T  |  First Impressions 
Rating:
3.0

When I went back to the storage to put my things in and drop the truck off the storage still had the lock on it. I was unable to put my things in storage and the facility was closed.

Veronica D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaya S  |  First Impressions 
Rating:
5.0

Everyone was so helpful

Annie W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd W  |  Overall Experience 
Rating:
5.0

Kathy the manager is Amazing along with the rest of the staff! They are kind, courteous, and considerate. They go out of their way to make sure your items are safe and give you the time you need to pay for your unit without threatening your belongings! Definitely recommend this storage unit on hwy 3 in Webster, Tx.

Shawna T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann K  |  First Impressions 
Rating:
5.0

Very easy access, clean and safe. They took the time and effort to make experience very pleasurable

Francis M  |  Overall Experience 
Rating:
5.0

I had a storage unit for 3 years and I finally emptied it. Kathy was the best!! I couldn’t asked for a nicer person yesterday to help me get everything done. Julie has also helped me over the years! This Uhaul place is awesome

DANA B  |  Overall Experience 
Rating:
3.0

There were 10 of us in line and only one lady at the counter-you could tell she was stressed but handled it perfectly! The “E” building smelled like poop-and was very hot

Sheldon R  |  First Impressions 
Rating:
5.0

Kathy and her team at this location are fantastic. I recommend anyone needing trucks or storage solutions to come check this place out. They will definitely take care of you. Fast, friendly & affordable pricing. I've been to plenty of other location and these people are doing things differently than the other guys.

DAKOTA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa G  |  Overall Experience 
Rating:
5.0

Great location and Great Manager. Helpful staff.

Bari C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daisia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary c  |  Overall Experience 
Rating:
5.0

Climate control hours were not as convenient as non-climate control but I made it work.

MARGARET B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel C  |  Overall Experience 
Rating:
2.0

Someone tried to break into my unit, and I think it was an inside job. I was very upset.

sidney j  |  Overall Experience 
Rating:
1.0

All my stuff is ruined..full.of mildew and mold

DIANA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEDARREN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ikeria M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel C  |  First Impressions 
Rating:
1.0

This was the best storage i ever had. Believe me they go way beyond the call if duty. I love them!

Chontell M  |  Overall Experience 
Rating:
5.0

Thank you for everything you did. Very much appreciated excellence service

DORIS S  |  Overall Experience 
Rating:
4.0

Customers should be able to get into their storage after business hours

Victorian K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reneka M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia B  |  Overall Experience 
Rating:
5.0

They need a raise

Johnny M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel J  |  First Impressions 
Rating:
5.0

I feel everyone that help me deserve a raise they went out there way

Johnny M  |  First Impressions 
Rating:
1.0

First of all I never personally rented a storage unit at the above named facility in person nor on line with uhaul. Quite frankly I’m not even sure why I’m filling this out as you guys were sending me bills for a contract I never opened in the first place. My drivers license as well as my whole wallet was stolen last year somewhere around the end of June 2022 a few days before July 4, 2022 by a gentleman named Craig A. Pittman who come to found out had used my identity as well as my credit cards at his convenience. He was able to rent a uhaul truck and apparently a storage unit at the above named facility. How could this have happened, do you not check identification to confirm the individual is in fact who they claim to be

KIRK W  |  Overall Experience 
Rating:
5.0

Kathy the manager is an awesome person as well as all the stuff I really appreciate the bathrooms always been extremely clean I have nothing negative to say about this facility and it’s workers they go beyond average

EUAMANUELA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laeeq A  |  Overall Experience 
Rating:
5.0

Good customer service 👍

Mary T  |  Overall Experience 
Rating:
5.0

Cathy was wonderful. Helped me in all storage problems from TN

Juanice T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford A  |  Online Move In 
Rating:
5.0

Hands down the best crew at this location. Everyone is professional, friendly, helpful and easy to deal with. I will actually miss doing business with Carl, Kathy and Julie. PS I have used storage facilities from California to Florida and every where in between. Uhaul Moving and Storage Clear Lake on Hwy 3 was my best experience. Thank you.

Catherine P  |  Overall Experience 
Rating:
5.0

I have many storage units for my small business. Hands down this facility is the most staffed, the cleanest and mist cost efficient. There is not one drop of rat poo, I feel safe, I feel my inventory is safe and the restrooms are clean. They get busy and lots of traffic but they are the best.

SAMANTHA W  |  Online Move In 
Rating:
4.0

I love the fact the facility has alarms on all the units.

CHRISTINE C  |  First Impressions 
Rating:
5.0

Please give everyone a raise

Mary P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant S  |  First Impressions 
Rating:
5.0

Friendly and efficient staff. Thank you!

Edgardo C  |  Overall Experience 
Rating:
5.0

Very clean and friendly staff…efficient too

SUSANNA T  |  First Impressions 
Rating:
5.0

Zero issues! Friendly staff!

Stephen C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige H  |  Overall Experience 
Rating:
2.0

Rats and mice ate my brand new couch

Anthony S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ludy F  |  Overall Experience 
Rating:
4.0

They helped when needed

Angel B  |  Overall Experience 
Rating:
5.0

Unfortunately mother nature left us with out a home, tornado struck our property. U- haul made it very easy for us to rent the truck and the u- haul storage facility not just that we have a month free. How wonderful is this. A big thank you to the understanding staff you guys were amazing!

Ludy F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAULA M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Connie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venus S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric J  |  Online Move In 
Rating:
3.0

Had rented a 20 ft truck which states it would hold up to 2 to 3 bedroom house. If it was why didn't they see that my things would not fit in a 10×10 storage room. I am having to pay 40.00 for the truck when if I had a bigger room this would have never happened but now I am having to pay for 6 days at 40.00 a day. Just is not acceptable or right on uhauls business with customers .

Connie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE H  |  Overall Experience 
Rating:
2.0

Had a rodent problem for 1 year

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lekisha J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel R  |  First Impressions 
Rating:
4.0

Staff is friendly & had my U-Box ready for me quick so that I could transfer my belongings to a regular storage unit. The unit was clean, carts were easily accessible to make moving faster. I also like that the building is secured after closing.

Shelby P  |  First Impressions 
Rating:
5.0

I am very pleased

Andrea F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FRANKLYNN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F  |  First Impressions 
Rating:
5.0

Mrs. Julie was so helpful to my family during our process. She treated me like family and made sure that I had everything I needed before exiting the building. The whole staff was nice and friendly. Anybody moving into this area should def stop here for any storage or moving needs. 10/10 would recommend

ARIELL K  |  First Impressions 
Rating:
1.0

I received a free month of a storage unit due to renting a Uhaul truck. When I went to move into the unit, the employee told me that I had to pay for the first month and that my second month would be free. I did not need the unit for 2 months, but figured if the second month was free anyway then I might as well keep it. I was annoyed about having to pay the first month because nowhere on the deal did it say that, but I accepted that nonetheless. We moved everything except for one desk out prior to the beginning of the second month, so it really wasn’t necessary but again it was free so why not use it. When the second month came around, I was charged for it. I called UHaul and they could not help because there were no notes on my account, so they sent a message to the manager of the location to call me. I explained my situation to her and she said that the first month should have been free because they do not do the second month free. She processed a refund for the payment, which I appreciated. At the end of the second month I picked up my final item from storage and processed my move out. A few days later, I was charged again despite having moved out of the unit. I called back up to the facility and the manager refunded this payment as well. I am most frustrated about the amount of times I had to call to request refunds and also about the fact that I could have had one free month and then moved out, but the employee had no clue what she was doing. This was obvious at move in as well because she tried to move us into an already occupied unit and it took over 30 minutes for us to get everything taken care of so that we could move in.

Jordyn O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lara M  |  First Impressions