Comentarios de los clientes para U-Haul Moving & Storage at Central

Absolutely amazing service. Made it sooooo easy to pick up and drop off.

While the experience was mostly easy and comfortable. The staff was helpful. The van came to me very dirty (exterior) now I could be held accountable if not returned clean. I did wash the van it's not in my nature to not do what's right. This was the only part that everyone (staff) was or were nonchalant about . Otherwise the experience was easy and painless

The return process was complicated by not having been given adequate directions on how to get the truck checked back in during off hours. The truck was returned on time but 1) the key return seemed inadequately secure and 2) the app would not pick up our location to identify that the truck had been returned. Despite returning at 7am on 12/26 to ensure the keys were handed over to Uhaul staff and despite the contract stipulating an 11am return on 12/26, we were charged an additional $40.

I was overcharged by 100 miles. It was a 20 minute wait to talk to someone about it and it's still not fixed. The truck smelled like smoke and the cab was dirty.

I have already filed a complaint. The mobile pickup was horrendous and did not work. The truck we were supposed to get was parked less than 2 inches from another truck and we couldn't move it and neither could the employee. We spent over 45 minutes at the location and wasted so much time. I would not recommend this location at all

I was plz to say everything was safe Why my stuff were there I waito i was so happy never had to worry about my stuff They were friendly n respectfull Everytime I went in if I needed help they were there for that So I give em 💯% on everything Thank you guys have a wonderful Xmas And happy new year 🎆🎆🎆

Office never had change (not coin). I'd often try to pay my storage rent with $100 and seeing my rent was $95 I wouldn't think $5 in return would be huge strain but I was always treated like I was a nuisance. Items for towing, moving, storage and renting storage units are available to purchase but regardless no change. I found syringes in the elevator while visiting my unit on more than one occasion. Also my rent was going to be increased which prompted me to look at other facilities. Come to find out that I was paying much more compared to other Uhaul locations and with the increase at this location I was able to rent a bigger unit at a different location with better amenities. Other than the only Lady that works in the office the rest of the staff were unpleasant, unhelpful, rude and lazy. Never moving from in front of the computer screen or doing anything to genuinely assist customers. I'd never recommend this facility.

I have received multiple emails that are not meant for me. I have contacted U-Haul and even emailed the GM email asking for my email to be removed off of the reservation - they told me they would, still haven't. It's an absolute violation of privacy since I have alllll of the information of the person who made the actual reservation. So U-Haul is basically just giving this poor woman's address to me, payment information, and phone number. I have multiple documents with this information. I am tired of being harassed by U-Haul and I hope they are not sending other peoples‘ personal information into the wrong hands.

I wouldn't change anything. I filled in all the information online and it was a quick process to get the truck and get working. Thank you!

Will ALWAYS use Uhaul for my moving and storage needs!

Quick and easy drop off!

I originally booked my uhaul though Juan Tabo address amd to be dropped off at zip code 87105, the location was changed and cost me more mileage, they were not willing to work with me on mileage very poor

Thanks for asking me how to improve your service. It was a pretty decent experience. About average. I dealt with three service reps. Two were pretty good. One was decent. Check in and out was mostly easy. I'd recommend this location to most people, it's downtown on Central Ave near San Pedro. The International District. Only thing you could definitely improve, I'd clean the interior a little better. Maybe you need better windex or more towels. More cleaning supplies. We just had a snow storm and that doesn't happen very often, but I'd clean the inside of the windshield and the instrument cluster better. The exterior was okay, a little dirty, I ran it trough a car wash before I put my mattress and all my belongs in there. Given then weather that's a bit understandable. But If you could get the windshield and interior a little better that would be best. Thank you. I'd go again and recommend it anytime.

Everything was perfect!

Nothing everything was awesome

Attendant was very helpful. Everything straightforward.

The employees were friendly and worked quickly.

Unit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.

The guy was very friendly and upbeat and very knowledgeable about the equipment.

The Storage unit was very dirty, when the clerk showed it to use we mentioned it and thought it would be swept out before we brought our stuff to fill the unit but it was not. I was upset about that but had already paid so I swept it before we loaded everything in.

everything was great, no complaints.

The truck included a dolly that was connected right by the door. This was in the way when it came to loading and unloading. When I filled out the request order I did not need the dolly because I had my own so the fact that it was attached right by the door was a problem for us to work around. Something to think about...

Rent the equipment for free? Just kidding! I've used this location multiple times. The equipment is always in great shape and the customer service is better than 99 percent of businesses (retail, restaurants,... anywhere). Is there a way customers could purchase U-Haul trailers? I use the 6x12 open top as well as the 6x12 enclosed trailers. Your trailers are the perfect size and built strong beyond my needs. I'd love to be able to buy one.

Very unprofessional. When I picked up the vehicle, some obese lady (wife or relative of one of the people working there) and her kids were behind the counter area and using the counter as their table, eating their fast food. The 2 guys working were really grungy and tired looking. A regular dolly wasn't available so I had to pay for a tiny flat dolly. The vehicle itself smelled like an ash tray and the windshield was filthy with bug and dirt splatter. The cargo area was dirty, hadn't been vacuumed or swept down in what looked like awhile. When I returned the vehicle, that same obese lady who was eating behind the counter when I picked up, came out to get the keys from me. She wasn't wearing a uniform or mask, and again, I don't even know if she works there? She said. “Are you done?” Really rudely and I handed her the keys. I've rented many Uhaul vehicles before and this was by far the most disgusting experience. I hope this location changes management and business practices, or shuts down altogether. I'm not at all happy that I spent money with them.

Because the person is very good

Keep up the good work

The facility is almost always clean but recently (on July 22nd) I visited to pick up some belongings and the elevator had a sticky floor, there was garbage in the halls, and there were numerous visible cockroaches in the space. When I returned yesterday to move out, the conditions were again improved. But late July was a horror show!!

Upon getting the truck there was gum wrappers left inside and a roach proceeded to crawl on the passenger while inside of the truck and dead roaches were in the back was not satisfied

I did not even have the vehicle for 24 hours and got charged two days, when I was told that I would only be charged for one if I couldn't bring back the truck at night if it got too late. Ridiculous

Thank you

You have great supplies available at this location. Returning the truck after hours; I figured out to create a user name and pw ASAP so there's no hang up.

Not the location requested, but great people!

I have rented vehicles from this location numerous times. This time will be my last. I don't know what the deal is/was, but every employee I had the unfortunate pleasure of interacting with treated me like I was a damn criminal. I was asked for an alternate contact, which I don't have an issue with. But then they had to take my photograph before I could actually take the vehicle. This has never happened before, including the 2 or 3 times previously this year where I've needed a vehicle. Because of time, I needed the vehicle a little bit longer and they called me acting like I was going to steal their van. Why in the damn hell would I steal a cargo van? How inconspicuous can you be hiding a van that has Uhaul all over it? The level of suspicion from the employees will surely cause people to no longer use that location for whatever they need.

Juan was best! Great attitude and very helpful.

Use Uhaul alot. Always get good service and the vehicles are clean and so reliable. TY so much!

Windshield did have a small crack on the driver side prior to rental. Unfortunately, we needed the truck for another day, so we called the store to see if we could extend the rental for a day. The store was able to oblige so long as we brought it back early. I did get a second call In the evening after I was to return the truck originally inquiring about the return of the truck. The front desk had not been informed of the extension by the crew member I spoke to on the phone, but after explanation was satisfied.

I would suggest carrying more than one of any truck. I arrived with a reservation for a 10' truck that was not available because the only one they had wasn't returned yet.

Great person providing service.

The online ordering and check out process made things so much easier. The staff were helpful and professional on both ends!

Great service. Awesome!!!

The staff working here on Friday, August 7 was amazing. Give him a raise, keep him, his customer service was excellent, super helpful, super nice.

Originally sent to another location and they didn't have the trailer I requested. Was then sent to location listed above.

I feel that the inside of the uhaul was not properly wiped out from the last customer so i had to wipe it out myself.

Was having trouble with returning the truck in online! It wouldn't take my picture of the odometer! Need to fix that problem cuz I don't appreciate being charged a fee cuz i couldn't complete it online.!.

The service I received was very satisfactory and I would recommend UHAUL. Thank you.

Had reserved a furniture dolly, but they did not have one. Provided a utility dolly instead.

Truck is a rough ride. Good employees.

inside of cab had lots of pet hair on seats and floors. My wife is allergic and was coughing and sneezing within six miles. Otherwise everything was good. We like the location and staff.

quick. easy. professional.

Everything went smoothly with one exception of a customer who was unprepared made it difficult with her dimwitted behavior toward technology kept the line longer than it should if not for that customer it would have been a flawless experience.

I think everything was fine

It was super easy and the customer service representative was nice. This was the easiest U-Haul experience I've ever had.

Your company has great customer service and your employees were extremely helpful and nice! Had a easy check in and had no problems with the trailer!!

Thanks for making this moving experience easy! Moving is always stressful enough.

In the age of COVID-19, everyone needs to be cautious. There was a box in front of the counter, with no indication that customers were to stay behind the box and not approach the counter. I approached the counter and was told by your employee to move back behind the box. Clear signage indicating this requirement should be obvious to customers, as I'm sure I'm not the only one who approached the counter for service. It would be safer if you installed a Plexiglas shield at the counter. Your employees need to be protected as well.

I was a bit taken aback when the person behind me that I needed to take my picture and submit it on line before I could pick up the vehicle. I was told to use my cell phone to take the picture and send it to him. I don't have a cell phone and indicated as such. As I was turning to leave he decided to use a company phone to take the picture. He also told me he wasn't allowed to pick up my drivers license.and had to submit a picture. (I entered my DL number on line, there were no instructions requiring I submit a picture ... ) Please remind your staff about people who live in areas where there is no cellphone reception that some of us don't usually have cell phones, and if we are required to upload a picture prior to reserving a vehicle, indicate this on your website. As for the vehicle, I wouldn't mind having the same thing for myself, handled great and the miles per gallon were fantastic!

Brenda was excellent, but she should have had help. She was the only person working and had customers in the office as well as personally hitching up trailers.

Customer service was friendly & satisfactory ... Will use your location again.

I don't know I never used my storage and it was only 10 days and cannot get a partial refund since in ever used the storage I'm upset the manager still hasn't called me or emailed me to see if I can get some money? I paid a lot of money and ended up getting an apt faster than I thought I would so I know longer needed andbeen trying EVER SINCE the 5th of June and still no response

I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!

Great location with great service; they always make everything easier than expected.

The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.

My experience has been good so far😊

I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.

The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.

This U-Haul is always great and easy, both for rentals and storage.

This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!

Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.

The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!

Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!

Thank you so much!

good

Pleasant experience all around. no complaints and cheaper then other storage places.

Thank you

good polite service

Very courteous and kind

Staff and manager were very helpful

Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.

The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!

Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.

The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.

Thanks you were amazing

My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.

I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min

The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.

The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.

We had alot of problems getting our u-haul but staff for u-haul is great

Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.

Friendly staff. Very helpful.

Very professional, thank you!

Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.

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