Comentarios del cliente para U-Haul Moving & Storage at Central
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Central
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Kenneth W. en
Good experience over all.
Brett Z. en
More staff, lower cost... Price was outrageous
Edwina T. en
They need more people working customer service. Long line
Denis H. en
Incredible selection of moving supplies. I can't believe just how tuned-in you folks are to people's moving needs. I have rented at this location many times, both trucks and trailers. The service and hospitality is always first rate.
Thomas W. en
Add staffing
Chris K. en
Nothing. Very good
Holly C. en
Location would not ever answer the phone. Had an issue with my final bill and called repeatedly and each time was transferred to customer service. Finally, they but a notice to the store manager about the issue with my bill and was assured that the STORE MANAGER would call me within 72 hours to discuss the bill. Over a week later I had still heard nothing from the manager or anyone else from uhaul and with no notice whatsoever the bill was sent electronically thru my bank not at what it was supposed to be, not at the ridiculous amount the invoice stated that I was challenging, but an entirely new much greater amount that , in turn, overdrew my bank account and assured uhaul will NEVER EVER get my business again. A company with little to no morals whatsoever. No wonder you have such a low rating on every single website that captures ratings. Shame on you uhaul.
dennis R. en
Service was excellent. Unsullied people were courteous. Thanks!
Carol F. en
The worker that help me lied to me. They should say they cash but he didn't made us run around for more money on our pre-kpaid card it wasn't good enough. Now we have wait 2 to 5 days for our refund. Not good.
Reanna S. en
Excellent experience and definitely will recommend
ELIZABETH R. en
Easy and staff very professional
sylvia S. en
Check out when bringing in the equipment should be more professional. And the cost should be explained before withdrawing funds from the card people use . Not happy with the people service at check out ??
Carolyn R. en
Windows were dirty and cargo door latch was stuck. I sprayed WD40 to get latch unstuck.
Patricio Z. en
I booked over the phone. I checked in online and was given the wrong pick up date. When I called back to correct the error the person who answered the phone was curt, and discourteous. When I was finally allowed to speak to a manager she fixed the problem in about 30 seconds.
thelma R. en
Better signage for returns, was somewhat confused on where to drop off trailer.
Theresa L. en
The lady in the store was not friendly. I took back the uhaul before time and mileage was for a range of 50 miles which I did Not go that many miles I'd think beings it was returned early and I didnt go 50 miles there would be some kind of refund. When I returned the truck she didnt even check out the truck to see the mileage or the condition of the vehicle or even sed if I put the gas in it. There was a customer in front of me and she waiting on. She lo ok ked passed him and asked if I was just returning the vehicle I said yes and as he just took the key. Very unprofessional in my opinion. Next time I will go to another uhaul company. So for this question would I recommend this store to anyone the answer is no. I should have chose the uhaul company off San Mateo where I have rented from before. I chose this one because it was closer to when I was going was not a good choice. Theresa Lucero
Benjamin S. en
Have dollies be available for all
Carol F. en
Nice customer service and helpful. Thank you
Marvin G. en
Not a thing!
Brenda P. en
Excellent service
Virgil U. en
Very efficient, friendly staff. New, clean vehicle
Tommy G. en
Lock left on cargo door by previous customer. Removed lock and found a Tupperware container of urine in cargo area.
Russell Ray S. en
I used 4.7 miles for this trip but you want to charge me for 5.5 gallons? How can you justify charging me more gallons than miles driven. That is stealing point blank! Your attendant told me the truck gets 10 mpg. I put a gallon of gas in so if anything you should be refunding me for half a gallon of gas. I will never use uhaul again and will post this ridiculous charge to everyone and every site I can unless this charge is reversed.
Juan G. en
I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!
Phillip R. en
Great location with great service; they always make everything easier than expected.
Tracie M. en
The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.
LANTHIA LOUISE m. en
My experience has been good so far😊
ELIZABETH S. en
I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.
Joel G. en
The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.
David H. en
This U-Haul is always great and easy, both for rentals and storage.
Ruth T. en
This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!
Michael S. en
Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.
zora l. en
The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!
Richard Alan M. en
Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!
Mara S. en
Thank you so much!
bruce j. en
good
jason f. en
Pleasant experience all around. no complaints and cheaper then other storage places.
philip v. en
Thank you
bruce j. en
good polite service
Venice G. en
Very courteous and kind
Deb I. en
Staff and manager were very helpful
tom m. en
Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.
Tyrone G. en
The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!
tom m. en
Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.
johnson lavoria c. en
The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.
alyssa r. en
Thanks you were amazing
Amy H. en
My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.
KATHERINE R. en
I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min
brain c. en
The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.
nancy f. en
The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.
Alyssa H. en
We had alot of problems getting our u-haul but staff for u-haul is great
michelle j. en
Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.
Denis M. en
Friendly staff. Very helpful.
William C. en
Very professional, thank you!
ariella t. en
Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.
Elizabeth T. en
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