Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

1,484 comentarios

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I was over charged for a uhaul that sounded and drove like it was about to fall apart. First I was being billed 64 dollars for less than an 1/8 of a tank for gas and now I'm being billed for late charges

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
3.0

They ok

Keyon H. 
Rating:
2.0

Despite asking 4 times to make sure i received moving pads and his confirmation, he did not obtain them for me. I even asked if they were included in the bill and he said yes, but i never received them. He spent the whole time he was attaching the trailer talking on the phone about some girl and he did not properly inventory the unit so that the place where i dropped it off had to do all that. Also, he kept mumbling his words and i had to ask several times for him to repeat himself. All around a very unsatisfactory event.

Dk C. 
Rating:
3.0

We were the only customer there, but while everything was being explained, the Rep was speaking extremely fast, almost like they were in a hurry to get us out the door. As far as the fuel in the truck, it was just barely over a 1/2 tank. It made it hard to gauge how much fuel to put back in without overfilling it. If the truck was already full, it would have been much easier to just fill the fuel until it stopped filling.

RICHARD L. 
Rating:
5.0

I've rented many vehicles and usually dread the experience, but both of the staff members I interacted with were extremely helpful, polite, and positive- a welcome change from the usual vehicle renting experience

Hunter P. 
Rating:
5.0

Excellent experience, easy to navigate the entire process.

Steve T. 
Rating:
1.0

Absolutely HORRIBLE experience. They did not have my truck. They did not have supplies. It took 1.5 HOURS to ring up a simple purchase transaction. Just unbelievably horrible experience.

Terri M. 
Rating:
1.0

Attendants were not helpful or courteous, did not like to answer questions, more or less brushed them aside, the tank was not at a 1/4 as designated, was closer to 1/8, said that did not matter which is why pictures were taken. while i appreciate the action on the refund, all this should have been done correctly to begin with. thank you

peggie W. 
Rating:
4.0

Customer did not leave a comment.

Abe H. 
Rating:
1.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Nothing. I will plan on UHaul again. p.s. your website needs work.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Manny E. 
Rating:
5.0

The people there were great. Pickup and return went quickly.

John K. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
4.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Great staff

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Tamia W. 
Rating:
4.0

Customer did not leave a comment.

DARIN I. 
Rating:
1.0

Customer did not leave a comment.

Pathos L. 
Rating:
5.0

I didn't have a dolly and they only have one cart for everyone at storage. But overall those are small things. I'm very satisfied.

VICTORIA C. 
Rating:
4.0

Customer did not leave a comment.

gary T. 
Rating:
5.0

Customer did not leave a comment.

celeste V. 
Rating:
3.0

Delivery date and time changed

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
2.0

Took almost 45 minutes to get my trailer and I had done online check-in. When I went to return it a couple hours later, the system would not upload pictures. Tried about 10 times over a half hour and never could get it to work. Called but nobody ever answered for over a half hour and also tried the chat function online, also said 29 minute wait and never did get a response. I had to leave it and get in the road back home, called the next day during work hours and still unable to reach anyone. Finally the national number said they would message the location, it processed about 23 hours after turn in. I have been to other locations within Tallahassee many times, will definitely never use this one again.

Kevin W. 
Rating:
1.0

Customer did not leave a comment.

Bettina S. 
Rating:
1.0

Customer did not leave a comment.

Bettina S. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Belinda P. 
Rating:
5.0

More locations

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Al M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
1.0

Better customer service Pay more attention to detail

Dontrell S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Good experience throughout.

Donald S. 
Rating:
5.0

Everyone at this location was friendly, attentive and courteous

Lynette O. 
Rating:
5.0

Customer did not leave a comment.

Quinazett B. 
Rating:
5.0

Customer did not leave a comment.

KEVINPAUL C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Make the key drop off more visible

Tjeerd M. 
Rating:
5.0

Customer did not leave a comment.

Eleazar G. 
Rating:
5.0

Manager is very friendly, professional along with her staff!!! Everyone is very nice!

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

GWendelyn R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
2.0

Face to face with manager left out a vehicle walk thru, mileage and gas check.

Hector P. 
Rating:
5.0

Customer did not leave a comment.

Raven T. 
Rating:
5.0

Tons of inventory but I would never go to that location because it is too far from my home.

gary C. 
Rating:
5.0

The truck leaked, ruining all my moving boxes. The clerk was going to put in a request for a discount with the manager but we never heard back.

AMANDA D. 
Rating:
5.0

Great job on the trailer!! TY so much

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

deborah K. 
Rating:
5.0

The sole employee was outstanding at dealing with several of us at once...she was cleaning vehicles, processing returns, selling supplies and dispatching reserved vehicles. Kristaisha Pittman was awesome on 9 April at 0900 dealing with everyone and everything. She needs a raise, an award and a promotion. As a business owner I would hire her for any position possible at my company. Too bad I don't live in Tally!

Carla M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Hanns Dieter J. 
Rating:
1.0

Drop off location refused to accept, citing location. Instructed and directed to another location which fail to close out res until a call Z and follow up from a uhaul rep was able to assist

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Shyroyda D. 
Rating:
4.0

The location is ok battery plus inside was clean, well stocked and organized. Curb appeal needs an overhaul but, I came in for a truck and trailer.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

Benibel R. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
2.0

The person at the counter, did not explain anything to me (I didn't even realize I would not get a credit if a returned it early, so I did and still paid full price.) He handed me the keys and told me where to find it. No one showed me how the truck worked, I was never able to figure out how to move the mirrors. I did not even know how to get out of the parking lot, I had to figure it all out. Horrible, lazy staff. There were also homeless people in the area where the trucks were and it felt unsafe and smelled like urine.

Ejola C. 
Rating:
5.0

Customer did not leave a comment.

Willie C. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
3.0

After Hours Drip Off

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Raphael A. 
Rating:
2.0

Customer did not leave a comment.

SHARANDA T. 
Rating:
2.0

The tow strap (secured by Uhaul staff) came off during the drive; the reservation location was changed without consent and the phone customer service center was completely unempathetic about it. Also, Uhaul does not have any in person support for returning equipment. We experienced difficulties using their online return link (it requires internet and location abilities - due to the fact that we were moving we didn't have those capabilities). It's not the clerks fault that the company gives them no way of in person returns but it definitely soured the experience further. Very frustrating.

Gabriella-Inez F. 
Rating:
5.0

Great service and convenient

Wayne W. 
Rating:
4.0

The after hours drop off takes a long time. The app is slightly clunky but I haven't seen anything better. Perhaps, if a customer can associate a particular return ticket item with the rental contract number (order number) for return or put a QR code on the receipt and drop off so all you have to do is the return checklist and then scan the two codes and voila! Return complete.

Amy N. 
Rating:
4.0

Staff was professional and friendly. We would recommend this location to others.

karol P. 
Rating:
4.0

Customer did not leave a comment.

Roosevelt H. 
Rating:
5.0

The young lady at the front desk was helpful and very friendly.

GWENDOLYN R. 
Rating:
5.0

Customer did not leave a comment.

Shelby B. 
Rating:
5.0

Excellent customer service. General Manager provided superb service and was a delight to deal with. 100% rating.

James W. 
Rating:
5.0

great customer service skills willing to help

iysha G. 
Rating:
3.0

Efficient in processing the rental pick up. Agent was indifferent and lacked cordiality, but was attentive.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
5.0

Truck smell like cigarette smoke.

Antonio H. 
Rating:
5.0

Customer did not leave a comment.

Lakeisa B. 
Rating:
5.0

Relative comment to the one above, but the opposite. Returned trailer to stated location, but was asked to drive it to a different location, because they had too many trailers. This is not a complaint. Was happy to do it. Overall, my experience and the trailer, itself, was very good. Thank you

Tom A. 
Rating:
3.0

Customer did not leave a comment.

Nakia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
1.0

Upon renting the trailer it was noticed that the harness to connect it to the vehicle was cut so the lady replaced it with another harness and and then then did a brake light and turn signal check, however what I did not know at that time was that the the running lights do not operate and as a result I had to follow the vehicle that evening after dark to ensure our safety and it cost me more gas than the rental, to top that off the next morning I turned the vehicle in At 7:30 approximately in the morning, went inside to notify the people that it was where it supposed to be and that there is an issue with the running lights and it cost me more gas than the rental, and I would like someone to talk to me in regards to this matter no one contacted me, However 77 hours later I get a call from u-haul in Jacksonville asking when I will return the trailer that I returned 3 days before! I told her where it was and everything that had happened and that I wanted to speak with someone in regards to the issue the issue as I feel I should be discounted she said someone would contact me and this has never happened then 9 days later my my bank is billed for this transaction, this is very poor and I am very displeased.

russell W. 
Rating:
3.0

Have your equipment cleaned out of trash and spoiled left over Oatmeal and Milk left in Cab of Truck. Customer had to try and clean up someone else mess. Plus there was Candy wrappers and Water bottles and a Cigarette lighter left in the Cab as well. I reserved a truck at a different location. But was notified by a representative that truck wouldn't be available at this location and would I be okay picking this Truck up at a different location. My answer was Sure. I would have put this move off but we were on a deadline. Reported this to Store Manger.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

James Q. 
Rating:
4.0

It was a bit difficult to locate, if I didn't drive slowly and look for it I could have missed it from the road.

Harun H. 
Rating:
5.0

The trailer lights had a break in the harness that I wound up having to repair to be able to pull the next morning in the dark

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

deborah P. 
Rating:
4.0

Customer did not leave a comment.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

Tom W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick B.  |  First Impressions 
Rating:
5.0

Great customer service!

Jacquelin M.  |  First Impressions 
Rating:
1.0

Too Expensive

Shay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalyn m.  |  First Impressions 
Rating:
5.0

It is great! The building is secure, safe, and clean.

Lyric K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bridgett M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila M.  |  Overall Experience 
Rating:
1.0

Roach infested

Robrianna B.  |  Overall Experience 
Rating:
5.0

General manager was excellent with helping g me

Camay P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  First Impressions 
Rating:
5.0

The staff at this location are always very pleasant and helpful!

Erica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John E.  |  Overall Experience 
Rating:
1.0

You tell me that you cannot access my automatic payment for months. You threaten to auction off my stuff, even going so far as to send me several letters. You contact my family about payments. I even received notice that the auction had occurred. Then yesterday you somehow miraculously access the autopay I set up in store last September and charged my card for almost $500 all at once. Please make it make sense.

BRIAN C.  |  First Impressions 
Rating:
4.0

I had an item stolen from inside the storage area. I went in to report it but there was a line of people. I could not wait because I had other items that I could not leave unattended while I waited in line. I called the store to report the stolen item and had to speak with someone in a call center. The agent stated that she sent a message to the store, but I was not contacted regarding the issue before the end of business hours.

KIANA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKETA L.  |  Overall Experience 
Rating:
2.0

After spending well over some $6,500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !

Waylen N B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Decody F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tramone c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMORII G.  |  Overall Experience 
Rating:
4.0

A Roach problem

dakadra s.  |  Overall Experience 
Rating:
5.0

To whom it may concern my experience at this Exstablishment was very good very professional

ECRES R.  |  Overall Experience 
Rating:
5.0

The young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.

patricia r.  |  First Impressions 
Rating:
2.0

The staff never answer the phone . They over charge me on the storage I will not be back

Andrew S.  |  Overall Experience 
Rating:
5.0

The entire staff was professional and friendly

Mary Ann W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jaylah b.  |  Online Move In 
Rating:
5.0

The morning lady and the guy that was on night shift they deserve a raise they was an great help

Aldonius H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA L.  |  First Impressions 
Rating:
5.0

Thanks for all of your help, with storage and the Uhaul moving truck.

Thahaya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J.  |  Online Move In 
Rating:
3.0

My unit's contents were covered with fiberglass, which had fallen from a batt from the ceiling I assume. Bathroom lock was broken and the facility was underlit.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELONDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalexis N P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

randy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula P.  |  Overall Experience 
Rating:
3.0

Storage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  First Impressions 
Rating:
5.0

Very professional staff friendly and helpful.

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A.  |  First Impressions 
Rating:
5.0

This is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend this

JOSE A.  |  Overall Experience 
Rating:
5.0

The manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!

Joey W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNAH F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie s.  |  Overall Experience 
Rating:
2.0

Honestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.

Gloria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrina c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MAMI O m.  |  Overall Experience 
Rating:
5.0

Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.

marc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRONSON N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL J.  |  Overall Experience 
Rating:
2.0

We signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.

Kelley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakina B.  |  Overall Experience 
Rating:
4.0

Just don’t like how my rate increased while I was renting the storage unit

Wendy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

I appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)

molly m.  |  Overall Experience 
Rating:
5.0

I would definitely use again.

William D.  |  Overall Experience 
Rating:
5.0

Manager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortly

Durk F.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful to me if I ever need a storage unit I will be back

David K.  |  Overall Experience 
Rating:
5.0

Place smelled like trash when we arrived to move out

Lloyd C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carleton C.  |  Overall Experience 
Rating:
5.0

No comment

LaSophie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory A.  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

SUZANNE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshanda J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

danielle b.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.

Durk F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSANN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
3.0

Been having difficulty with the service. The uhaul has my information wrong all the time.

Cheri S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elishann G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afef J.  |  First Impressions 
Rating:
5.0

The customer service by the staff at this facility was outstanding!

Suzanne T L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA L.  |  Overall Experience 
Rating:
1.0

The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website

Aaron C.  |  Online Move In 
Rating:
5.0

The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.

Gloria S.  |  Overall Experience 
Rating:
5.0

Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.

erline or willy g.  |  Overall Experience 
Rating:
4.0

The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.

Vanessa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIERA M.  |  First Impressions 
Rating:
5.0

No comment

LaSophie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abby R.  |  Online Move In 
Rating:
3.0

Prices are a bit high, but the overall experience was great

Daryl M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAD J.  |  Overall Experience 
Rating:
5.0

Exactly what I needed.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold T.  |  Overall Experience 
Rating:
3.0

I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!

Brandis T.  |  Overall Experience 
Rating:
5.0

The general manager gave me detailed information on our unit. She was extremely nice and professional.

Joey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

olivia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S.  |  First Impressions 
Rating:
4.0

manager was nice and helpful

Jelissa P.  |  Online Move In 
Rating:
5.0

Smooth process. Highly recommend.

Tyquan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judson C.  |  First Impressions 
Rating:
5.0

Very nice and kind people. Would the be happy to rent again.

Celia C.  |  Overall Experience 
Rating:
3.0

The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.

Shawanna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
5.0

The staff was awesome

Tanisha H.  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and well secure. Staff was courteous. I would highly recommend.

Scott B.  |  Overall Experience 
Rating:
1.0

The staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.

Tim V.  |  Overall Experience 
Rating:
4.0

The manager was great! She was very helpful will recommend!!!

Jennifer L.  |  Overall Experience 
Rating:
4.0

The monthly costs is very expensive.

Kimberly D.  |  Overall Experience 
Rating:
1.0

I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.

Charles M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne T L.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating employees.

Bobbie S.  |  Overall Experience 
Rating:
5.0

The store clerk was wonderful and the manager was easy going.....

STEPHANIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!

Tiamaya G.  |  First Impressions 
Rating:
5.0

They was very nice and helpful

cheryl g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEONTE H.  |  Overall Experience 
Rating:
5.0

Great customer service

Sheryl V.  |  Overall Experience 
Rating:
5.0

Highly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.

Satcha S.  |  Overall Experience 
Rating:
5.0

the staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You

Sevaughn C.  |  Overall Experience 
Rating:
5.0

It was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!

Lillian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  Overall Experience 
Rating:
4.0

The staff were very helpful, one of the employees even offered to help me move my things

Jamila L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwight f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE B.  |  Overall Experience 
Rating:
5.0

Laquandra is the best

Chris K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie S.  |  Overall Experience 
Rating:
5.0

Staff very helpful and kind!

Rylee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

This location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!

Yvette B.  |  Overall Experience 
Rating:
4.0

Only compliant....when I needed help I pushed the help button & no one ever answered ever

Maya B.  |  Overall Experience 
Rating:
3.0

The only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.

Lauren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol c.  |  Overall Experience 
Rating:
2.0

I was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.

Cameron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mirmarie l.  |  Overall Experience 
Rating:
5.0

This UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!

Francesco M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndi B.  |  First Impressions 
Rating:
5.0

Sharell was great and the two young men were great as well I can’t remember their name.

gabrielle v.  |  Overall Experience 
Rating:
5.0

Excellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others

Monet M.  |  Overall Experience 
Rating:
5.0

Great customer service!

Kierra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne T L.  |  Overall Experience 
Rating:
5.0

I used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.

donna f.  |  Overall Experience 
Rating:
5.0

Excellent staff service inperson and on the phone Rate100 plus

loretta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie N.  |  Overall Experience 
Rating:
5.0

Manager was very helpful. I would recommend to anyone.

Julie B.  |  Overall Experience 
Rating:
5.0

Complete customer satisfaction and service

Yediydeyah Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!

Hannah H.  |  First Impressions 
Rating:
3.0

A little confusion about my reservation and the location. Worked it out though.

MICHAEL W.  |  First Impressions 
Rating:
5.0

Great Service

John S.  |  First Impressions 
Rating:
5.0

I had an incredible experience at this uhaul. Great facility and excellent customer service.

Aaron M.  |  First Impressions 
Rating:
1.0

the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well

kelly p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

No suggestions. No complaints. Everything was organized and pleasant.

Kymberlee D.  |  Overall Experience 
Rating:
5.0

Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.

Julie B.  |  First Impressions 
Rating:
2.0

None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.

Stephen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy c.  |  Overall Experience 
Rating:
5.0

Sheri and Shrell was very very helpful.

Debbie W.  |  First Impressions 
Rating:
5.0

The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!

Lauren C.  |  First Impressions 
Rating:
5.0

Nice staff and they’re always really helpful

Precious P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marissa p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shomari m.  |  First Impressions 
Rating:
5.0

Personalized care far above my expectations. Thank you

Maureen W.  |  Overall Experience 
Rating:
5.0

Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.

Jamie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin H.  |  First Impressions 
Rating:
5.0

Laquandra was awesome! The facility was spotless.

Kymberlee D.  |  First Impressions 
Rating:
5.0

My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you

donna f.  |  First Impressions 
Rating:
5.0

All of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad

Brandon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
4.0

Staff was very helpful

India C.  |  First Impressions 
Rating:
5.0

Easy and clean

Phillip A.  |  Overall Experience 
Rating:
5.0

The manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!

David W.  |  Overall Experience 
Rating:
5.0

All staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!

Delisa T.  |  Overall Experience 
Rating:
4.0

No access after 5p makes it difficult

katrina w.  |  Overall Experience 
Rating:
5.0

I was very happy with my service today

Linda J.  |  First Impressions 
Rating:
5.0

The staff was excellent very helpful and curtious

Ruth M.  |  First Impressions 
Rating:
5.0

Very helpful. Very friendly. The facility was immaculate! Very well maintained!

Lisa M.  |  Overall Experience 
Rating:
5.0

Terrific location

james s.  |  First Impressions 
Rating:
5.0

Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!

Ycedrah W.  |  First Impressions 
Rating:
5.0

I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.

lorraine a.  |  Overall Experience 
Rating:
5.0

No

Melicia L.  |  Overall Experience 
Rating:
5.0

My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!

Arah J.  |  Overall Experience 
Rating:
5.0

Nice place; great staff!

JOAN M.  |  Overall Experience 
Rating:
5.0

We had a great experience

Kelly S.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my property safe and secure.

Jamene T.  |  Overall Experience 
Rating:
4.0

I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!

Charles V.  |  Overall Experience 
Rating:
4.0

I didn’t have issues outside of not having my auto pay set up as requested initially.

Sarita K.  |  Overall Experience 
Rating:
5.0

Great!!!!

GARTH B.  |  Overall Experience 
Rating:
5.0

No issues.

Ruth A.  |  Overall Experience 
Rating:
4.0

...

STEVEN Y.  |  Overall Experience 
Rating:
1.0

They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology

Olivia W.  |  First Impressions 
Rating:
3.0

N/A

Michelle M.  |  First Impressions 
Rating:
5.0

Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012

Sebrena W.  |  First Impressions 
Rating:
5.0

Awesome team. Always readily available.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.

Christopher R.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.

Paul S.  |  First Impressions 
Rating:
5.0

Great service

KINGSLEY M.  |  First Impressions 
Rating:
5.0

Great customer service, patience and helpful with explaining everything with ease

Katoria W.  |  First Impressions 
Rating:
4.0

Great service

chiquetta p.  |  First Impressions 
Rating:
5.0

Great management.

michael c.  |  First Impressions 
Rating:
5.0

Just need access to storage with large opening doors after 7 pm too early

Mike Q.  |  Overall Experience 
Rating:
4.0

Clean place.

Marquita A.  |  Overall Experience 
Rating:
2.0

Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.

Mark K.  |  First Impressions 
Rating:
5.0

Sherelle was awesome

JAMES S.  |  First Impressions 
Rating:
5.0

Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.

James c.  |  Overall Experience 
Rating:
5.0

The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.

Delisa T.  |  First Impressions 
Rating:
5.0

I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!

Stephanie F.  |  Overall Experience 
Rating:
5.0

Courteous, professional staff.

Royal l.  |  First Impressions 
Rating:
5.0

The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️

Ty S.  |  Overall Experience 
Rating:
5.0

Great experience ,easy process

Quandra K.  |  First Impressions 
Rating:
5.0

Very clean and safe place. Customer service was excellent

Brian H.  |  Overall Experience 
Rating:
5.0

Very Nice Storage

Thalia w.  |  Overall Experience 
Rating:
5.0

This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.

Corya T.  |  First Impressions 
Rating:
1.0

I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again

Albert G.  |  Overall Experience 
Rating:
5.0

Everyone very friendly and helpful.

marta a.  |  Overall Experience 
Rating:
5.0

thank u

Salah G.  |  Overall Experience 
Rating:
5.0

Very helpful! Nice facility and staff

Kevin J.  |  Overall Experience 
Rating:
1.0

I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!

Linda H.  |  Reservation 
Rating:
1.0

This storage company is very unorganized and I was overcharged several times

tracy l.  |  Overall Experience 
Rating:
5.0

very good detail oriented staff and customer satisfaction

Orlando S.  |  Reservation 
Rating:
3.0

When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it

caleb e.  |  Overall Experience 
Rating:
5.0

Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.

caroline c.  |  Overall Experience 
Rating:
4.0

Sharelle was most helpful and efficient!

Sissy G.  |  Overall Experience 
Rating:
4.0

We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!

john c.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating!

Roslyn T.  |  Reservation 
Rating:
2.0

I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin

Harold L.  |  Overall Experience 
Rating:
1.0

I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !

Herline T.  |  Reservation 
Rating:
1.0

Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.

felisa b.  |  Overall Experience 
No reviews have been submitted for this location.

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