Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

1,327 comentarios

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN J. 
Rating:
4.0

Customer did not leave a comment.

THOMASINA P. 
Rating:
5.0

Always fantastic I rent a lot of vans.

DAVID B. 
Rating:
2.0

Honor the reservations you all set. I reserved a specific truck weeks ahead of time and was told the afternoon before the morning we moved it was not available and Id have to head to the other side of town to get the alternate truck that was too large for our former residence. This delayed our move, the movers, and I had to cancel the trailer for space reasons and had to drive back the next day to obtain my car.

DOMINIC R. 
Rating:
4.0

Customer did not leave a comment.

Nilda R. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL G. 
Rating:
4.0

Professional and courteous staff

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Decody F.  |  Overall Experience 
Rating:
1.0

It is very horrible costumer service, not very inviting I guess because they have what I needed which was a truck they didn't feel it was Important to have good service first I was sent to several different locations to get a truck then the truck I got was a road hazard I could have got killed driving it the road side assistance man was very afraid to drive it but I guess his job depended on it and his life didn't matter the driver that followed him to the next location noticed how the truck would not stay on the road it was just bad

MELISSA M. 
Rating:
5.0

Our compliments to everyone at UHaul. We appreciate the care taken with our things and loading/unloading. We are very thankful for all you did.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

tramone c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMORII G.  |  Overall Experience 
Rating:
4.0

A Roach problem

dakadra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTonya J. 
Rating:
5.0

To whom it may concern my experience at this Exstablishment was very good very professional

ECRES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIONNA A. 
Rating:
5.0

They are always professional.

AKIMA A. 
Rating:
5.0

Great

KIRK P. 
Rating:
5.0

Keep doing what you are doing. The store is clean and the climate is very comfortable.

AKIMA A. 
Rating:
5.0

Merry Christmas and Happy New Year 2022. Continue to be the utmost professionals that I've experienced working with during this life transition and relocation in my life. Thank you.

Adrienne A. 
Rating:
5.0

Vontae was very professional.

KIRK P. 
Rating:
5.0

The young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.

patricia r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lola O. 
Rating:
3.0

I was overcharged for mileage and no one will answer the phone or address the concerns😫

SAMONE F. 
Rating:
1.0

No employee available to help when we arrived for over 20 min. Store was completely empty with a huge line. The Location did not have the 2 furniture dollies we requested along with the truck. The employee sent us to another location (after I had to ask her to find the items at another location ) that also didn't have the correct number of furniture dollies we needed. After the delay at the store and driving around town looking for a dolly we were late for our movers and our day became very stressful. This is the second time I use uhaul and both times there was an issue. Uhaul is not reliable and I will not be using this company again.

JULIO T. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

This is a very, very nice place! The staff, experience, equipment were absolutely fantastic!

EARNIE B. 
Rating:
2.0

The staff never answer the phone . They over charge me on the storage I will not be back

Andrew S.  |  Overall Experience 
Rating:
4.0

I had to wait 40 minutes for the vehicle to be cleaned. After I departed with the vehicle, I discovered the ash tray was filthy with cigarette ashes, and the lower storage compartment in the center console had a sticky, dirty coating of filth. In addition, the windshield was covered with bug splat, and on the driver's side of the windshield there were black streaks that looked like windshield wiper residue.

Michael K. 
Rating:
1.0

Due to an employee not checking my containers in on time they were late getting to me on the date I needed. Luckily but jumping through hoops they were able to get me my containers a day late instead of 5 days late. And now due to a different employee not checking in the empty containers UHaul is now trying to charge me a months rent on something they have and is no longer under my care.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

The entire staff was professional and friendly

Mary Ann W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD D. 
Rating:
4.0

Customer did not leave a comment.

DICARRIO J. 
Rating:
1.0

Customer did not leave a comment.

jaylah b.  |  Online Move In 
Rating:
1.0

Sharellel the manager on duty was very rude I ask her for corporate number she lied and gave the the store number I was totally unsatisfied and her attitude really was unacceptable I'll be going to another uhaul after her customer service

LARRY B. 
Rating:
5.0

The morning lady and the guy that was on night shift they deserve a raise they was an great help

Aldonius H.  |  First Impressions 
Rating:
5.0

I always use this location, everyone is always very nice and professional.

JOSEPH G. 
Rating:
5.0

The service was seamless and the experience was great. I walked in and 10-15 minutes. The location is great for dropping off the trailer.

BOBBY L. 
Rating:
5.0

Customer did not leave a comment.

HUMPHREY G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

LYNN T. 
Rating:
4.0

Customer did not leave a comment.

DARRICK B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

The young lady who checked in our trailer was on top of things, and got us processed and out of there in less than 5 minutes. Now that's what I call service!

SCOTT A. 
Rating:
5.0

The customer service officer was very cautious and friendly

Emm G. 
Rating:
5.0

Nothing everything was perfect.

JOHN C. 
Rating:
5.0

Thanks for all of your help, with storage and the Uhaul moving truck.

Thahaya B.  |  Overall Experience 
Rating:
5.0

Great staff

JEREMIAH D. 
Rating:
5.0

Customer did not leave a comment.

CHERIE N. 
Rating:
5.0

Customer did not leave a comment.

Deborah J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

The young man walking the yard on 11.22.2021 around 9:45am was awesome. very helpful and he was really busy checking in drop offs. but he took the time to check my trailer in to ease my mind that a record was created. If I had his name I would tell you, very nice young man. Look up who this was and let him know..

JON S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

jae H. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE FRANCIS J. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
3.0

Dropping things off with fairly easy. We had clean the back of the truck and had neglected the cab. And when we got there we just asked a could we borrow a broom and they said no you can't. We're going to charge you with the Cabs dirty. Really? Have a couple of brooms on Deck. That customer service.

Lyric K. 
Rating:
5.0

Great communication throughout the process.

hillary M. 
Rating:
4.0

Originally scheduled to return trailer at Harrison Tax Ventures, LLC in Quincy, FL . It was during scheduled operating hours but no one was there. I had to drive way out of my way and drop off at another location.

WILLIAM P. 
Rating:
1.0

You need your staff to talk to people like they post to I would not come back to normal coffee don't know how to talk to people

GLORIA R. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M J. 
Rating:
2.0

Lessen wait time. I waited over 30 minutes for an employee to come to the office and he didn't take a cordless phone so I could call the store and get him

WILLIAM H. 
Rating:
5.0

The young man working Saturday spoke so low I couldn't hear him and he was FaceTiming a woman while assisting me. He probably needs to be told to deal with customers in a clear voice and not be using his phone.

Darrell W. 
Rating:
2.0

The employee's where lackadaisical, I waited close to 30 minutes to check out after my Uboxes had been emptied largely because the young man behind the counter was too busy playing on his cell phone

GERALD W. 
Rating:
5.0

Customer did not leave a comment.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

ELONDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan W. 
Rating:
5.0

Customer did not leave a comment.

Jalexis N P.  |  Online Move In 
Rating:
5.0

Clean the trucks

Heath B. 
Rating:
1.0

Manager on duty had a dry bad attitude. Charged me 40.00 for fuel when the truck was on empty when I picked it up. I will never use uhaul again

SHAWN C. 
Rating:
4.0

Customer did not leave a comment.

randy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

Learn the process. I simply wanted the boxes dropped off at my old house and then picked up and sent to my new one. That was the arrangement that I paid for and was assured it could happen. As time for picking up of my boxes came near, I called to confirm and was transferred no lower than 12 times and spoke to about 10 different people all completely clueless about the ubox process. I was told over and over that my boxes were required to go to a warehouse first and then schedule to have them taken to my new residence. The experience was a nightmare and in the end I will never be using uhaul for anything in the future.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

RAGAN H. 
Rating:
5.0

Customer did not leave a comment.

kareem H. 
Rating:
5.0

Customer did not leave a comment.

Paula P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWAYNE P. 
Rating:
3.0

Customer did not leave a comment.

Arlesia R. 
Rating:
5.0

The customer service at the Uhaul that I went to was top notch.

glenn B. 
Rating:
3.0

Storage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIONNA A. 
Rating:
4.0

There were minor damage that wasn't marked by an x and your website wouldn't allowed to continue The passenger side sun visor had a piece missing

JIMMIE C. 
Rating:
1.0

Customer did not leave a comment.

Marshall D. 
Rating:
1.0

Read other notices. I have so much on my plate and do not have time or money for ripoffs.

Victoria P. 
Rating:
1.0

I dropped off the truck at night since it was so early. I went back to u haul after trying to speak with them on the phone. No one could give me an answer and I didn't exist. I went up there and spoke with them still couldn't get an exact answer. But said everything was OK. No one could even give me the correct milage except it was less. The money was already deducted from my checking account and (total was paid in full) then last night I got a notice from my bank a payment was declined) you were trying to take another $46 from me. Now I can't put money in my account until I know u aren't trying to rip me off.

Victoria P. 
Rating:
5.0

The return process was very cumbersome (with the app). I think that it would be easier with a person, but it should not be charged a $20 fee.

William S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

DARIO T. 
Rating:
4.0

Everything was pretty good for me.

KELLEY T. 
Rating:
5.0

Nothing

VANESSA M. 
Rating:
5.0

Find a way to reduce some of the mobile set-up & check-in requirements.

James W. 
Rating:
5.0

Hire more people

Alec W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  First Impressions 
Rating:
5.0

Very professional staff friendly and helpful.

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

A few ahead me when returning. They just took keys and said a return notification would be sent but it didn't happened until days later i called 800 number for assistant

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

The manager/employees did not answer the phone. The phone rolls over to a call center where Jessica was very polite and took my messages(I did this for 2 days). I never got a return call so I drove to the location to inquire why I was overcharged and why no one attempted to return my call. She said she had been busy which I pointed out there were no customers but me. We were overcharged for mileage by 10 miles (which we wrkte6 down and verified with Google maps) but was only asked if I took a picture of the odometer. FIRST AND LAST TIME RENTING FROM THIS LOCATION!

Carolyn D. 
Rating:
5.0

Ensure the trucks are clean.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Fontella B. 
Rating:
4.0

It is huge and only 2 people working. No one responded to our intercom buzzing.

Ira B. 
Rating:
5.0

Electric door unlock buttons & windows

FREDDIE H. 
Rating:
3.0

My rental truck broke down and had to be towed away. Fortunately it was after reaching out destination. However, I was not able to drive it to the designated drop off location, so I drove over to the designated location and talked with someone there. This occurred the morning of the drop off date. I informed them that I attempted to call road side service but was on hold for more than two hours with no results. I was instructed to leave the vehicle and that it would be towed from my location. Because of this I was unable to put the required amount of fuel back in the truck. Five days later I received an email with an additional credit card charge for 4 additional days of rental, a charge for the fuel and additional days of insurance coverage. I called Uhaul customer service to complain about this charge. I had to leave a message and two hours later I received a call back. After explaining the additional charges I was told that I had to talk to the Manager at the drop off location to get the charges looked into. I drove over to the site where the truck was towed and found out that the truck was not checked in until 4 days after it was towed. After some discussion, the clerk at the location called a manager who agreed that the charges were to be reversed. As of 6 days later, I have not received the credit on my card and will be disputing the charges with my credit card company. Attention to detail people. I expect more from Uhaul.

BRADLEY J. 
Rating:
5.0

The lady at the desk in Tallahassee was friendly, and had great customer service. I know people usually just want to send complaints but I wanted you to know you had a great employee there.

MARION G. 
Rating:
1.0

Overcharged

Antwan M. 
Rating:
4.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
3.0

Fix the dents in the truck

DARRIN P. 
Rating:
1.0

I left my purse in the truck. I contacted the location as soon as I noticed it was gone. They said the truck had been rented out again but they did not see anything when they cleaned the truck. I put my purse behind the driver's seat with the sun-shield. If they had cleaned the truck and put the sun-shield up they would have had to see my purse. I went in twice to try to get them to call the person who had rented the truck. They assured me they would. I also contacted the home office and they assured me they would send an email to the manager of that location. When I went back in the following Saturday (the truck was due back on Sunday) they told me it had already been turned in and gone back out. The contacted the new renter but he did not see my purse inside the truck. When one of the employees spoke with the other employee who had taken my information he told him he and not tried to contact the man who rented the truck after me. My purse contained all of my credit cards, medical cards, personal family information, and the social security cards for my two children. They informed me they could not locate the information on the man who rented the truck after me, so effectively there was nothing I could do. This is extremely poor customer service if not outright theft. I will never use this location again and will advise others of the same.

SHARON F. 
Rating:
5.0

Nothing. all went great

James K. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA G. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

catrina c.  |  First Impressions 
Rating:
5.0

Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.

marc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES L.  |  First Impressions 
Rating:
5.0

Great staff and excellent customer service.

SUZANNE L.  |  First Impressions 
Rating:
3.0

Been having difficulty with the service. The uhaul has my information wrong all the time.

Cheri S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elishann G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afef J.  |  First Impressions 
Rating:
1.0

The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website

Aaron C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CIERA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur B.  |  First Impressions 
Rating:
4.0

manager was nice and helpful

Jelissa P.  |  Online Move In 
Rating:
1.0

I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.

Charles M.  |  First Impressions 
Rating:
5.0

The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!

Tiamaya G.  |  First Impressions 
Rating:
5.0

They was very nice and helpful

cheryl g.  |  First Impressions 
Rating:
4.0

The staff were very helpful, one of the employees even offered to help me move my things

Jamila L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyndi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shomari m.  |  First Impressions 
Rating:
5.0

Terrific location

james s.  |  First Impressions 
Rating:
5.0

Courteous, professional staff.

Royal l.  |  First Impressions 
No reviews have been submitted for this location.

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