Customer Reviews for U-Haul Moving & Storage at Byrne Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2,146 reviews

2366 Byrne Rd   Toledo, OH 43614
(S Of Heatherdowns)

(419) 382-1555

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(419) 382-1555

2366 Byrne Rd
Toledo, OH 43614
(S Of Heatherdowns)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Pamela S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anne O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G  |  First Impressions 
Rating:
2.0

Too expensive and too many price increases. U-Haul should pro-rate their monthly charges and reimburse customers at move-out.

DIEGO P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C  |  Overall Experience 
Rating:
1.0

Communication was POOR given that we were not notified of changes in site management; changing the locks on our unit without prior notification; site becoming a satellite to another office, an office we had no relationship with and was thwarted every time we attempted to make contact with push back negative attitude ladden responses, innuendo, and sarcasm. Service was POOR. Could never get a straight answer regarding any request even after contacting the 800# and requesting on numerous occasions for the District Manager to respond to our questions and concerns. Responses to questions and concerns was POOR. See previous remarks. And see previous review of 05.04.2024.

Willi M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus G  |  Overall Experience 
Rating:
5.0

We already had a storage unit and needed to upgrade to a larger one. Ann W. was wonderful! She made the process quick and easy. She was very friendly and thorough.

KELLY M  |  First Impressions 
Rating:
1.0

I never had a problem with the U-Haul rental new people to go over they went into my storage when they changed over new doors or garage doors broke my items my things very unfriendly people very rude. Did not care for them so I changed it to a new unit or I’m satisfied. I had mouse poop everywhere just horrible horrible nightmare with these new people.

Margarita T  |  Overall Experience 
Rating:
5.0

Everyone over at the U-Haul facility was very helpful for the past three years from the managers own down. They were great and very helpful. I love them all they help me out dearly. They gave great service. The manager was totally excellent. Assistant manager was totally excellent. they did a perfect job for three years straight with me almost 4 everyone that helped me out. They were very helpful. Very very very so I thank them all. They did an excellent job. Congratulations. Y’all are perfect team.

TIGE C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric L  |  First Impressions 
Rating:
5.0

The staff on south Detroit was super helpful and helped me with getting my storage at the Byrne location

KIANA J  |  First Impressions 
Rating:
5.0

Very helpful staff!

KATELYN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Y  |  Overall Experience 
Rating:
2.0

Unit size was false advertised. And when I mentions that the 5 by 5 unit was not 5 by 5 like it says then only offer to close my unit out or upgrade my unit size and I never did get help with proper prices!

JARRED H  |  Overall Experience 
Rating:
5.0

Wish the office on Byrne Road was staffed.

James M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jalina M  |  Overall Experience 
Rating:
3.0

The increase in pricing I dealt with the last three years was an issue for me

Eleyia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keron J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sadie T  |  Overall Experience 
Rating:
5.0

In addition to a great storage area, the staff was great, thank you.

JORGE L  |  Overall Experience 
Rating:
2.0

Very dirty lot had a old chair set in front of unit had to move it down the row then someone threw out a bag of shifty diapers by unit door when we went to get a load there was a bin of electric items by the unit so there must be a company who does that kind of work left and came back 2 days later and it was still there. When calling the store for help with information the girl who was answering was so rude and nasty I ask to speak to manager and was told there is not a manager at this time I asked who I was talking with and real nasty she said I did not give you my name I just hung up Uhaul at other places aways answers and then says their name. Called there again and the same so nasty rude I told her I wanted to let them know I had moved out she said don't call you have to come here and tell us. I once again asked for manager as she is not like that and was told she only works every other day asked when she would be in and was told I just told you every other day. It is amazing customers have to be treated so rude, manager needs to have a conversations with her team about how they talk to customs and the rudeness needs to stop. While moving out there was 2 other people moving and they had complained about a worker who was on her cell phone the whole time he was there to get unit as he had free month of storage as he just moved to Toledo Area and was going to move to another storage as he thinks because he is white they act like that he said racism from the counter people. We were going to dump and had room in our trailer so we picked up a pile of junk and took it away tried to be nice. The people answering phone and waiting on customers are going to ruin the business and make the manager look bad. Hope things get taken care. The manager is a stand up person if manager is same as it was

Paula C  |  Overall Experience 
Rating:
5.0

Bri and crew were extremely help to us and treated us great! We are very grateful to the process and help!

anthony d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Forrest L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadie T  |  First Impressions 
Rating:
1.0

Initially started out with on property personell. No longer staffed with day to day individuals.went to a remote site. Had to either call a number or fell under the responsibilities of the nearest u-haul location. Which was much busier.

Ricky L  |  Overall Experience 
Rating:
4.0

The facility was secure but not well lit. Overall satisfied

Thomas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Leon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan K 
Rating:
3.0

I gave 3 stars because Bri & Arianna from Detroit Avenue location were very accommodating & understanding to my situation. Logan from regional management, & Dylan from corporate were very diligent to giving me an accommodating solution, the worker that I dealt with wouldn't let me speak via phone, when I showed up in person she threatened to quit and walk out. She scolded me for working & not coming in earlier & refused to take the lock off my unit & didn't abide by my deal I made with Bri which gave me 24 hours to remove my things, the worker told me I only had 2 hours & said my agreement with Bri was "irrelevant". She was awful, she was the reason I didn't have my things out sooner. June 22nd Bri & I made the arrangement, I called June 29th to confirm & this worker still refuses to give me her name. She was working Friday July 14th & Saturday July 15th (closing shifts) the worker told me I was liar & didn't have an arrangement with Bri & hung up on me when I asked her name. I have a witness to both conversations so I called corporate & was able to get my things & abuse to the agreement. She was awful & should be terminated because she is rude, dramatic & made negative remarks about me & called me a liar & treated me like the problem when she told me didn't know anything. Whoever she is, she needs to be reprimanded for her foul & vile behavior. That is not adequate customer service.

Erika S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H  |  Overall Experience 
Rating:
2.0

The past two times I used this location the vehicle was extremely dirty at pickup and I was overcharged both times.

Daniel C 
Rating:
5.0

Check-in/Check-out, paying online, all were very simple. Would use again in future if needed.

BERNARD L  |  Overall Experience 
Rating:
1.0

I thought I was keeping my property in a secure site with management on site. The management left last year and did not notify me. The gate was left open all hours day and night because no management was on site. This is why i moved my storage to a different location. People were going in out of the unsecured gate and didn't need a card. Under the old management, everything was perfect and secure. Very irresponsible of Uhaul to not notify its customers that the location was no longer secured by the gate and thatbtherebwas no longer a person on site 24/7

Stacy R  |  Overall Experience 
Rating:
1.0

South Detroit location AWFUL!!!!! Rude is an understatement…. Too expensive NEVER WILL I USE UHAUL AGAIN!!! Hands down THE WORST!

Ivy V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patty C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bernard P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

lori a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaycee C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B  |  Online Move In 
Rating:
5.0

Even though the keys were not in the lock box, within 10 minutes (actually the true time to start our rental) the person was on-site and retrieved our key for our rental. We were not delayed to start our day. And she was very apologetic and offered to extend our rental, which was not needed, but very well appreciated the offer. Great service.

Shawn T 
Rating:
5.0

Customer did not leave a comment.

James M  |  Online Move In 
Rating:
2.0

I will not use this facility again as I wasn't informed properly about the policy of removing the red lock off my unit and I wasted money on a truck that I couldn't use

kevin V  |  Overall Experience 
Rating:
3.0

Miscellaneous debri in the until. Not kept clean. Only used for two months. No mice though.

Clayton J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tkeia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD L  |  Overall Experience 
Rating:
1.0

Your employees are completely idiots. I have never been treated so badly. I will tell everybody of my experience. The unit wasn’t even ready and ya wanna talk about getting a refund, ha

virginia w  |  Overall Experience 
Rating:
2.0

Very poor communication was given too small storage for the 20 truck we rented moved to larger unit then double charged when first month was supposed to be free. Not happy customer

Samuel D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patti S  |  Overall Experience 
Rating:
4.0

My only issue is the unit was smaller than I anticipated. online it said 1-2 bedrooms 1200 sq, and my two bedroom apartment was only 930 sqf and all of my items did not fit.

Brittny C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

melody w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K  |  Online Move In 
Rating:
2.0

Was not impressed w the staff at faculty. They were less than helpful when asked where the unit was and couldn’t be bothered. They weren’t engaged with another customer, they were just driving around. When they finally answered my question as to where the unit was located they did with attitude. I had movers I was paying by the hour. It shouldn’t be that difficult to be pleasant and helpful if you’re a staff member. Disappointed and won’t use again.

Michelle M  |  Online Move In 
Rating:
5.0

Ariana was very helpful and efficient. We were out of there and in our unit in no time!!

ANNE B  |  First Impressions 
Rating:
1.0

I was robbed just days after moving in. I was informed by your employee that my lock was cut & replaced due to you Uhaul’s contract which states customers are “move-in”” & move-out” if you don’t move-in within 24hrs. Of course this is untrue. As a result I was asked to drive to the location to sign a new contract, pick up a new pass card & new set of keys to my new lock. The contract your employee attempted to switch out had a later move-in date & also claimed I did not have an email address or insurance. None of it made sense so I stated I just wanted to pick up my belongings. When I opened my unit with the new keys I was provided by your employee, I had been robbed to the tune of $20k. I filed a police report which is still under investigation. Next, I came to learn UHaul’s preferred method of insurance coverage” which is purchased through ,UHaul does not cover theft. The Regional Manager, Cory, didn’t call me until 3 weeks after the theft. . You’re employee’s robbed me & your Regional Manager ran me in circles. He also tried to say I put my stuff in the wrong unit. The detective acknowledged this was also untrue. I choose UHaul to store my belongings because of your claimed security only to robbed by your own employee. Despicable that your employee is using your company to rob customers and your company & management made this situation worse by doing absolutely NOTHING to help.

Audrey A  |  Overall Experience 
Rating:
2.0

They didn’t ever call me back to refund me my money until I filed a formal complaint

Sarah R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gaylene k  |  Overall Experience 
Rating:
5.0

Staff wad helpful. The facilities are clean and well maintained. The units are climate controlled and are easily accessible.

Clayton J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie P  |  Overall Experience 
Rating:
1.0

When the Comanchos ran this uhaul it was an amazing experience. Since this Byrne Road facility has changed management and eliminated the Byrne Road office hours, I couldn’t wait to move out. The Detroit and Glendale office location is not convenient for me, and the staff is not friendly and professional. The icing on the cake was the damage that was done to my belongings when the overhead storage unit doors were replaced. As a renter, I complained to the Detroit/Glendale office and was told they were not responsible for the damage. I had 3 boxes of glassware tossed over which caused it to shatter. I also had a large solid wood dining room table top broken in half. It would have taken an immense force to break it. I no longer trust that my belongings will be safe, and I will never be back.

Nora J  |  Overall Experience 
Rating:
3.0

Would have been nice if the lady had taken care of me then the other customers. I had someone waiting and she made my wait a lot longer doing this. People need to wait their turn as we all have busy lives.

Annette P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Trinity A 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY R  |  First Impressions 
Rating:
5.0

You guys are great

JORGE L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry D  |  First Impressions 
Rating:
5.0

I experienced a representative that was friendly, courteous, knowledgeable, and happy to assist me in meeting my storage needs. She even assisted me in obtaining another unit when the first one was too small for my items. She made a overwhelming time bearable.

pamela s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHI P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacey Q  |  Overall Experience 
Rating:
3.0

Very satisfied with my storage unit.

Abdul I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin p  |  First Impressions 
Rating:
5.0

Thank you to the staff at Detroit Ave, Toledo OH staff. We had two storage units and my daughter lost a key to the second storage unit but didn’t find that out until the night before our truck rental and move. There is a 48hr notice to have a lock cut off. The Detroit staff was able to get someone out the same day. I really appreciated that because who really wants to pay for another truck and trip again. Thank you for going above and beyond Uhaul Detroit Ave team! Respectfully, Erin H

Erin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph N  |  First Impressions 
Rating:
4.0

I have not moved out of this unit. I just needed the ceiling repaired

Joseph N  |  Overall Experience 
Rating:
2.0

If you don't have a trailer that can be safely and easily towed for my vehicle, don't give me the largest size of trailer as a backup for what you lack in stock. I was unable to tow the trailer with my Subaru Impreza, I had to borrow a truck last minute to tow this trailer for a 7 hour away move. This was an unnecessary complication. I would rather been offered a U-Haul moving van to tow my car, than be sweet talked to taking something larger than my own vehicle.

Emily R 
Rating:
4.0

The young lady that works at this one was amazing. It was a transfer from another one that work there. He had no idea what he was doing. He was very nasty to me. He tried giving me a card to access my storage and they do not use card. He charge me for a lock when he knew he didn’t need to but the lady that works there she came in I think off a break and she was amazing.!!

jill f  |  First Impressions 
Rating:
5.0

My only complaint was when I removed everything from the storage unit.. I was moving to a new place. I was told that my account would be ending as of Saturday, October 15th. I was told I didn’t have to do anything else. The account with you would be closed. On October 24, the monthly rental fee debited from my account. I was very upset about this, as I was told the account would be cancelled as of that last date, October 15th. I called UHaul and was told it would be reversed. As of today, it still is not back in my account. Hopefully, it will be very soon.

MaryBeth B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patti S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve B  |  Overall Experience 
Rating:
5.0

I was able to make reservation for 8am even though the location did not open until 9am. I got there and figured this out. Customer service was not helpful at all. The lady suggested I drive to another location and hope they have a truck for me. Did not assist me in anyway to figure out a solution. She kept telling me I shouldn’t have made appointment for when it wasn’t open and that I wasn’t going to find a truck on a Saturday morning at 830am. Thankfully, the 3 gentleman who worked at the location were outside cleaning up and let me in early so I did not have to wait any longer. They were more helpful than the lady in customer service. The gentleman working at this location explained the mixup and worked with me to make it right and send me on my way.

andrea f 
Rating:
1.0

I never used the facility!!!!!!!! Can’t answer the questions. Never used the facility! Check your entry codes !!!!!! Sorry I answered no to all questions because I never ever used the facility!!!

Monica R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katish M 
Rating:
5.0

Customer did not leave a comment.

Alaysia F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

Mike H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA L 
Rating:
5.0

Customer did not leave a comment.

ANGELA L 
Rating:
5.0

Not a thing. Mike was very professional. The asst. manager had to come in to help with a voucher and did a wonderful job. Great site.

steve s 
Rating:
5.0

They helped me with everything

Virginia G  |  Overall Experience 
Rating:
5.0

Gentleman working the desk was exceptional.

Theresa C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy R 
Rating:
5.0

Customer did not leave a comment.

DEVIN D 
Rating:
5.0

Customer did not leave a comment.

kevin V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

The guys there were awesome. Very helpful. Very professional. Thank you.

David S  |  First Impressions 
Rating:
5.0

Quick in and out. Treated me like family without the fresh baked cookies

Thomas L 
Rating:
2.0

Customer did not leave a comment.

Bruce D 
Rating:
5.0

Customer did not leave a comment.

andrew h 
Rating:
5.0

I had no problem with my service was very satisfied

Deidra A 
Rating:
5.0

Customer did not leave a comment.

margarito b 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

the staff was very friendly and knowledgeable. the rental was very smooth.

todd K 
Rating:
5.0

Customer did not leave a comment.

Otis G  |  Overall Experience 
Rating:
5.0

Nothing y’all where great! Truck was clean smelled great and everyone was super nice!

Fernando S 
Rating:
5.0

Customer did not leave a comment.

Erin M 
Rating:
5.0

Customer did not leave a comment.

Jacob G 
Rating:
1.0

Overall it was a secure place to keep things temporarily. The grounds was very secure, safe, and well maintained! Other than that I would not recommend due to the fact that the staff customer service is extremely poor. I don’t think it’s intentional but it is a lacking area that needs to be addressed and trained! I have a bachelors in communication studies and a lot of things are lacking professionally based on my experience of learning. There is no tone of consideration, lack of empathy, lack of regard to customers, little politeness, and more. Overall, I hope this gets better but I wouldn’t recommend if your looking for a caring, attentive staff to go along with your storage needs!

Taylor R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna M  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful. Vehicle was spotless.

Philipp L 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F 
Rating:
4.0

Customer did not leave a comment.

Miles B 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

NED D  |  Overall Experience 
Rating:
5.0

Everyone i dealt with was extremely helpful, friendly, courteous. Thank you very much !

patricia f 
Rating:
5.0

Great service at the front desk!

DAVID B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Great service!!

MaryBeth B  |  First Impressions 
Rating:
3.0

app did not work for pick up

Lauren F 
Rating:
4.0

Made reservation for different location, did not know it had been switched to this location until I tried picking up truck.

Timothy O 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
3.0

Truck was pulled up when receiving that it blocked in others parked in the lot and did not allow storage clients to access the gate.

Christine P 
Rating:
5.0

very professional helpful and efficient A++++

DAVID M 
Rating:
5.0

Customer did not leave a comment.

PAULA C 
Rating:
5.0

Customer did not leave a comment.

Arnold W 
Rating:
5.0

I recently have used the Byrne Rd. UHAUL during a move. I used small trucks taking small loads as I was doing much of it myself as my wife as I are downsizing. But on a day I had reserved a small truck, I had to go to the hospital overnight and I called to cancel the truck. The team understood and reserved the truck for me on another day. When I came in to get the truck, they expressed happiness to see I was feeling better and were helpful at getting me what I needed. It felt like I was dealing with family.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C 
Rating:
3.0

Customer did not leave a comment.

Katherine L  |  Overall Experience 
Rating:
5.0

always use this location because the staff is so amazing.

Christine C 
Rating:
3.0

They said they would email my receipt I still have not received it and your site is a pain to try and find it

Joe S 
Rating:
5.0

Nothing really. The truck was clean and had clean windows!!

PAULA C 
Rating:
5.0

Excellent customer service

PAULA C 
Rating:
5.0

Customer did not leave a comment.

michelle c 
Rating:
5.0

Chad and Mike were so helpful and excellent customer service would highly recommend this location on Byrne Rd

PAULA C 
Rating:
3.0

Customer did not leave a comment.

Rajendr T 
Rating:
5.0

Customer service was so helpful in a difficult situation.

Richard B  |  First Impressions 
Rating:
5.0

The ball coupler on the trailer was very loose even though I was using a 2" ball. It rattled constantly and every little bump in the road made it sound like your bumper was being ripped off. I stopped several times to check the connection and tried to tighten but no improvement. This made for a very uncomfortable experience. Other than this issue, everything else was fine.

Eric M 
Rating:
5.0

It was flawless!

TERRENCE S 
Rating:
1.0

I had reserved a moving truck along with a storage unit. Everything went fine with my truck reservation, truck was clean and did the job. But when I got back to drop my things off to my storage unit and return the truck I was told that they had sold the unit I reserved earlier that day. With no other units available, I ended up with nowhere to take my couches, dresser, or box spring that I had which ended in me having to get rid of them and a drag in my day. I was told that just because I made a reservation did not mean that it would be available, but I’m sorry I thought that was the definition of a reservation? Would not go back.

James H 
Rating:
5.0

Customer did not leave a comment.

Efrem S 
Rating:
5.0

Excellent location. Very customer focused.

Brian G 
Rating:
5.0

Excellent customer service from the agent. Very helpful and friendly. Made me feel valued. This is the best location for UHaul in the Toledo area.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Customer did not leave a comment.

Krista D 
Rating:
5.0

Excellent and friendly customer service

Dan H 
Rating:
5.0

Customer did not leave a comment.

Marty F 
Rating:
3.0

Customer did not leave a comment.

LANICE G 
Rating:
4.0

Employees were super friendly and helpful, both when I picked up the trailer and when I returned. My last two rentals have been very positive.

Martin R 
Rating:
5.0

Chris was very helpful getting me checked in and also getting me transferred to another storage unit when I realized the first one wasn’t big enough. Even as I kept coming in to purchase several items up until I finished loading my unit, Chris and the staff was very polite.

Erica C  |  First Impressions 
Rating:
5.0

I appreciate the months of helpful information and patience the employees had at Uhaul

Cornelius W  |  Overall Experience 
Rating:
5.0

I was sent to Byrne location from Detroit Avenue location due to a mistake by Uhaul double booking a 26’ truck. Won’t be going back to Detroit Ave location.

John L 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

paul c 
Rating:
5.0

They were great and worked with our schedule

Jeana G 
Rating:
5.0

Great service! Great truck!

Donald A 
Rating:
5.0

Could not find anything to improve excellent

CARLOS C 
Rating:
5.0

Employees at pick up and drop off were very friendly and helpful. I will definitely come back to this location when I need another trailer.

Rob C 
Rating:
5.0

This is one of the better U-Haul places that I’ve rented from. Very professional. They did a great job!

JOHN S 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

brigette b 
Rating:
5.0

Customer did not leave a comment.

Terry H 
Rating:
5.0

Customer did not leave a comment.

Jerry P 
Rating:
5.0

Our experience was perfect, the nicest lady helped us do the paperwork and the sweetest man helped us with the truck! Definitely using them for future needs!

PEGGY S 
Rating:
5.0

Great people working there. Treated me so well.

Neil N 
Rating:
5.0

Great place, very kind, great customer service

Jerimiah F 
Rating:
5.0

Excellent rental experience. The people couldn't have been nicer.

Jeff Y 
Rating:
5.0

Customer did not leave a comment.

Ziad M 
Rating:
3.0

I reserved a 15' truck on your app. Upon arriving the truck was not available for the time I reserved. The customer service offered me no assistance, just said it's not available. I was offered a 10' truck which doubled the number of trips I had to take, which meant more miles, more charges. No discount was offered or anything to make up for the truck not being available.

TODD R 
Rating:
5.0

The staff was professional, informative and exceptional.

Lee K 
Rating:
5.0

The gentlemen who assisted us at both pick-up and drop off were extremely helpful. They gave us a great experience!

Chad G 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Friendly, helpful and great positive service!

David Z 
Rating:
5.0

Customer did not leave a comment.

scott r 
Rating:
5.0

Customer did not leave a comment.

KARIN C 
Rating:
5.0

Great in every aspect!

Peter r 
Rating:
5.0

The owners were great, the guy that took care of us was great. That is why I will continue to use this uhaul for future moves

ALICIA C 
Rating:
5.0

Customer did not leave a comment.

Don W 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Persanable and GREAT customer service.

Jill K 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Christopher was awesome as always. Great manager and customer service.

Kay C 
Rating:
5.0

Customer did not leave a comment.

Kathy S 
Rating:
5.0

Customer did not leave a comment.

VINCENE W 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
5.0

Customer did not leave a comment.

Ethan P 
Rating:
5.0

Customer did not leave a comment.

MONIQUE M  |  Overall Experience 
Rating:
5.0

The staff at this location was so friendly and helpful.

Jerriann C 
Rating:
1.0

Customer did not leave a comment.

Jessica D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrea p  |  Overall Experience 
Rating:
5.0

Friendly staff & clean facility & very reasonable prices for the units .

Steven M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheryl S  |  Overall Experience 
Rating:
1.0

Renting at this place has been an absolute nightmare. I am not local, and have been trying to cancel my storage unit remotely for two months. Even though I have received confirmation that my move-out request was processed, I still keep getting charged for the storage unit. I have offered to pay the $100 fee to cut the lock and clean out the space, yet that keeps not happening.

carolyn i  |  Overall Experience 
Rating: