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george G.Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Testimonials From Recent Customers
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Great customer service!
DAVID D.Great costumer service!!
RAMI Q.Staff was friendly, inside and out, even when I realized the trailer I chose was too small and they had to redo my contracts.
MICHAEL D.The best staff, happy, positive attitude and efficient!
MARY ANN N.The mobile app check in process was quite ridiculous. I ended up going into the store for help once I reached a screen asking for reference checks.
Ryker B.Great service
Chris G. | First ImpressionsThe 5x8 trailer was covered in dirt and mud. The interior was fine but if you brushed against the trailer you would get dirty.
GREGORY B.There were several people checking in equipment. They took care of my drop off as quickly as possible and were apologetic for the delay.
Salvador E.No problems. Smooth transaction, good help at depot, solid trailer.
MICHAEL T.reserved pads, paid for pads at check-in and then told that they had no pads. I was told to go to another UHaul in the area and pick some up. They did not call ahead and confirm that any other locations had pads. I was left on my own to find them. This is not acceptable.
David B.Do not require 2-day rental for 1-way rentals. Would have cost $185 otherwise. It's too expensive
Nancy W.people were great to work with and quick to get you on the road
William M.Excellent, quick service. Polite and helpful employee.
CARA B.Nicky was professional and courteous. She is a pleasure to deal with at the countet.
PAUL E.Patrick was beyond helpful! Seriously, he made the whole experience so much less stressful than it could have been. Stella was also wonderful!
MELODY D.It was clean Not well lit
Kim D. | Overall ExperienceI enjoyed the experience. The only issue with this location is that it's virtually impossible to turn left out of the lot.
Stephan R.THis is my go-to Uhaul when I need a truck or any type of equipment. Outstanding service, friendly staff. That in itself is a rarity these days.
Michael A.Great group of people to work with. Have always had a great experience...
BRUCE W.Very smooth process with very friendly staff. Enjoyable experience during a stressful time of moving.
BRANDON R.The general manager at this location was friendly, extremely helpful, and responsive. 5 stars!
Amy L.Service was great
TAVORI W.Staff came out to greet me for my rental return which made everything very quick and simple. I am a return customer for this reason. Gracias
SYLVIA A.Love
PAUL SCOTT G.Everyone was very nice.
AREF B.Manager told me to call U Haul to look into my pick up location.
DAVID D.signage or clearer markings for parking when leaving personal car on the lot
Grant J.Understaffed and much confusion on where to park our return vehicle, then had to wait quite a while to check it in.
Mark L.I had 0 trash in the front or back. I want my $25 cleaning fee reverersed. Also I was never given a furniture dolly & was charged for one. I also want my $7. Refunded
KARINA M.I loved our sales lady very good customer service
IRICHA L.I really do enjoy using your U-HALL services. I would go to no one else and yes! I would recommend my friends to use this service..
PATRICIA T.This is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!
Janis T. | Overall Experience5 minutes after we loaded the truck and hit the road, we had a flat tire! We sent a text to roadside help and immediately received a reply. After about 5-minutes we had the name and contact info for the tire company coming to help. Roadside help said it would be within 90-minutes, but 15-minutes later, Lambs Tire from Austin showed up with 2 trucks and 2 guys. Less than 30-min later we were back on the road! U-Haul and their contractor saved the day!
KENNETH R.Great service reps for dropping off the auto transport and truck were outstanding.
John R.Horrible customer service by the women behind the desk.
Winston C.All is good.
STEPHEN Y.I bought a new trailer hitch receiver with a 6" drop from this location because I have new truck that sits higher than my previous one. The guy in your shop took the time to move the ball from my old receiver to the new one, cleaned up the rust, and added some lubricant to keep it in good shape. Much appreciated! Thanks, guys.
JASON ANTHONY R.Everything went great - I've rented from this location in the past and returned here because they run a good shop.
Heidi E.Jessie was particularly helpful with trailer electric cable install. Everyone was very friendly. Great job!
BARTHOLOMEW K.Bad check in and drop off experience with the app, photos refused to upload.
Lawrence A.The trunk I got was a bit hard to drive. By that I mean it feels a bit stubborn, not timely responsive to speeding up or turning.
Chen-Tze T.Checking truck/dolly back in was quick and easy. Rep was professional and thanked us for telling him about the tire sensor issue. He said it was pretty common with the truck model we rented.
KAREN W.The dollies we rented were unusable. They did not have tires so they clunked all the way down the stairs. We ended up not using them. I recommend better dollies. They are a waste of money.
BRIAN T.I used the online check in which was silly. I had to find the van outside, completed a bunch of steps then go inside to pick up the key. I don't think it saved any time and was irritating.
Heather R.We have rented several vehicles in the past 30 days and have been pleased with the process and equipment,
John M.Very agreeable and helpful manager and staff. Excellent experience
SUSAN S.The truck cabs are not meant for tall or larger people. I had a very uncomfortable ride driving from Sherman to Austin and then back to Shermin. My legs were very cramped as a 6' tall man. My brother had to move his left leg over to the middle of the truck because he has no leg room or comfort on the ride back. He is 6'1. I will not recommend U-Haul to friends or family in the future because of these reasons. Maybe I can find a better company that is more interested in the comfort of their driver and passengers instead of cramming the max cargo space. If U-Haul ever decides to re-design their trucks with a lot more room in the cab, then perhaps I would change my opinion.
Mark R.Retrain staff/hire new staff
JONATHAN B.The manager at that location is great! Very customer focused.
TERRY B.This was a great experience. Uhaul was clean and the pickup went extremely smooth.
LUANNE LYNN S.8710 it a classic! Norvel runs a light speed ship. He was in, out, and all around. I saw him doing everything right beside his crew. The truck ran like a Uhaul… so you know it ran straight, fast, and FULL! Blankets! Love them blankets. Tell 1535 Christmas is coming up. Better get some spray paint! I prefer powder coating.
JACOB W.I wasn't satisfied with the billing. The online return charged me for 2 periods of rent when the representative at the counter told me it counts only as one. And then when I fueled the truck upon return they over charged me for fuel. I was supposed to return it at a 1/4 and that's the fuel input but I guess the short trip from the gas station took a little more gas that it showed just a little bit less than a 1/4 and they marked as 1/8 which was definitely not true as seen on the picture. I never had at 1/8 even before fueling. But I guess the costumers is automatically a liar if he doesn't keep pictures on his phone. So if you rent from them make sure to document and take photos of everything you do and keep for records
David A.The manager, Norvell was so helpful and has excellent customer service skills
Joan M. | Overall ExperienceGot the run around when I made my reservation online. End up having to pay 2x as much do to the locations and in order to get a uhual and I had to get the biggest one or not get a truck at all. Then I request to drop it off close to me at a different location but in order to get the rental I had to bring it back 28 miles out of my way.
FRANK C.Muy buen trato bilingue.
ROSALIO R. | First ImpressionsNo elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.
Bobbie W. | Online Move InExtremely satisfied
Richard D. | First ImpressionsQuick and Easy
CHARLOTTE J. | Online Move InOur move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .
Denise A. | Online Move InI booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn't have any effect. There is no mention about staircase
saravana kumar r. | Online Move InManager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.
MARIA B. | First ImpressionsExcellent service
Jimmy F. | First ImpressionsHad to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.
James C. | Online Move InThis is the only place I rent from the manger wall so helpful in getting me started
Larry g. | First ImpressionsNorbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!
RACHAEL K. | First ImpressionsStella was very courteous and professional. A pleasure doing business with her.
JOHN N. | First ImpressionsI believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!
Ana T. | Online Move InGreat Staff
marlenne m. | Online Move In