Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

9,469 comentarios

8710 Burnet Rd   Austin, TX 78757
(S Of Hwy 183)

(512) 459-1388

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 459-1388

8710 Burnet Rd
Austin, TX 78757
(S Of Hwy 183)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Justin M.  |  Overall Experience 
Clasificación:
5.0

Please create a comfortable air conditioned waiting area with seating.

Holly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
4.0

They are not consistent with policy. Some employees rent vans with debit cards and others say must have a credit card

Kristine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
1.0

Entire staff was so rude.

adriana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B. 
Clasificación:
3.0

System can be better managed.

Jeremy H. 
Clasificación:
5.0

Nice big location, lots of trucks and pleasantly surprised by the new fleet. Had worried about the truck making it to my destination based on past rentals but the truck was in great condition! Pickup was a breeze and drop off went smoothly even though the location was closed for the day. All I had to do was call a number and drop the keys in a drop box.

Wanda J. 
Clasificación:
4.0

The trailer had a bad vibration, Luckly they had another to switch out

Robert P. 
Clasificación:
5.0

Exceptional customer service!

Raymond D. 
Clasificación:
5.0

Very helpful and knowledgeable staff. I will rent from this location every time equipment is available

Robert G. 
Clasificación:
4.0

I made a reservation for a 10ft box trk for 24 hrs. I'm currently disabled due to 2 recent major surgeries. So this move was planned to the minute which was to begin at 930am 01/29/23 the last day I had to remove my contents from the current storage facility. I find out via text that I had to return the trk at 1030pm. The facility's manager refused to work with me stating that the trk HAD to be back by 9am the next 1/29/23 because one of his customers needed it. What was I ... Dog refuse? I wouldn't have rented the trk HAD they stated on site that I couldn't have it for 24 hrs. I'm on a fixed income and it had to be done on 1/29/23. It's hard enough to find friends to help you move period.... Now try to find help while being physically disabled and on a fixed income having just spent every penny you had renting that U-Haul and now without even being able to utilize using it I had to return the trk to the facility because his customer needed it. Now that I have no money to rent another trk I guess I loose the contents of my storage unit. This manager at this location is a complete jerk and has no cares about what his irresponsible actions caused me. In my eyes this manager stole the money I had saved and borrowed for this move to take happen.

Sean M. 
Clasificación:
5.0

She was the only one there and kept apologizing for the wait but she moved us through very well.

JAMES R. 
Clasificación:
5.0

Nice

Fnu S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie E. 
Clasificación:
1.0

This was the absolute worst experience Ive had with a Uhaul facility

Mona L.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

Patricia L. 
Clasificación:
5.0

All was great. Jesus Villarreal friendly and helpful at drop-off.

Robert C. 
Clasificación:
5.0

Can't think of anything else, service is outstanding!

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lameche W. 
Clasificación:
1.0

Customer service was awful. Was mislead about additional fees that would be charged for keeping the uhaul an additional day. Was only told that there would be a $40/day charge, but left out the $1/mile charge on top of that.

Mickelle V. 
Clasificación:
5.0

I was briefly helped by an employee who was in a hurry. He moved the truck around for me as it was in a spot that required another vehicle be moved and then parked it in the middle of the parking lot for me to get into. I began doing the self-pick-up on the mobile website but was blocking traffic in the parking lot so began driving after quickly tapping through the pick up questions. Whilst doing this, I said I had received the dolly and moving blankets, but upon opening the back of the truck, I realized that neither things were there. So I never received the dolly or moving blankets but paid for them. I ended up not needing either of them so wasn't really a big deal, but still paid for them even though I never got them.

Lance P. 
Clasificación:
5.0

Efficient hand overs and helpful personnel

Victor-hugp N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABIGAIL N. 
Clasificación:
4.0

Trouble free service.

Scott M. 
Clasificación:
4.0

We picked up a 10' truck for $19.95/day. Somehow missed that needed to return truck by 7pm or would be charged a new day. When I got my receipt, I saw the charge for a second day and I was charged $29.95/day for a total of $59.90 for the two days. I asked and was told the charge was correct. That made me very dissatisfied especially when the signs at the store, and on the trucks say 10" trucks are 19.95/day. I kept the truck from 1-8 and was charged for 2 days. - it would be better customer service if it was clear that after 7pm, you will automatically charge for 2 days. I also bought the $14 insurance and that also doubled which I was not expecting. Please advice

K D. 
Clasificación:
5.0

Good people. Got it and out in a hurry.

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
2.0

Hitch install was affordable, and done well. However, when I came for pick up I noticed that my hitch did not have the pin and clip, so I asked for it and was told it was in the back of my car and it was not. Had to go inside again and ask for it. When I asked for it inside again the two employees there argued about where it was and then finally gave it to me. Bad customer service on the back end was not appreciated. Dude with tattoos and piercings was rude to other employee, not cool.

Travis G. 
Clasificación:
3.0

El cliente no dejó un comentario.

jack A. 
Clasificación:
5.0

Even though the computer they were using had a problem, The gentleman that was helping me was very cool calm and collected. I was getting frustrated because of the system having a breakdown. The Second Gentleman was able to help remedy the problem by switching computers. I have to give high remarks to both for being extremely patient with my attitude. Good job fellows. Great customer service but poor computer problems. 

ROJELIO H. 
Clasificación:
5.0

The manager was great he seemed to be short staffed but took good care of us.

frederic M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manny M. 
Clasificación:
3.0

Tried several locations… phone calls are not answered and follow up is horrible. This location did a decent job. Once got in the installation went smooth and quick

Cindy S. 
Clasificación:
5.0

Super great and fast service, Thanks it was a pleasure.

clayton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

I haven't rented from uhaul in at least 10 years because I didn't like my past experiences. However, this experience was great! The cargo van was new and well maintained, the building was nice, and the employees were friendly and helpful. The technology for renting was a big improvement as well.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Great service

Leonardo M. 
Clasificación:
5.0

Unbelievable service and speed. Simply the best

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

The young girl who took care of me at the office she was nice , kind and professional in customer service . I so appreciate her .thanks for your professionalism.

Mohamed A. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arron C. 
Clasificación:
5.0

Trucks were mixed up, so the mileage was wrong upon rental. Then on return we were told our truck should have gone to Georgia (we moved to Texas).

Laura H. 
Clasificación:
5.0

Everyone from Norville down to the staff that received me at the return was professional, courtesy and generous with their time.

Marty D. 
Clasificación:
5.0

Great crew, friendly, efficient, and all done with a smile. Vehicle spotless and turned over to me with courtesy. Finished with a young man who checked me in quickly and nicely. Too bad the N Lamar x 2222 does not operate like the Burnet location. I will go to this place next time.

Frederick T. 
Clasificación:
5.0

Wonderful staff, friendly and knowledgeable. Ms.Ariana Garcia went out of her way to help me rent this car dolly ina most timely manner in order that I might be able to return it before their early NEW years eve closing time. I was very pleased to receive such unsolicited help which went a long way towards making a difficult task pleasant. I would like to extend my warmest regards to Ms Garcia and the all the staff @ the 737074 U-Haul store. Sincerely David R. Edmonds. PS: By the way you owe me a $00.97 (ninety seven cents) refund for a sales tax over charge. Sales tax in Travis County 8.25%. which will make the sales tax due on the $54.95 rental fee $4.53 not the $5.50 which I was billed. With late fees and interest this could blossom into a tidy sum. Please advise.

David E. 
Clasificación:
1.0

At pick up it was extremely unprofessional. employees were screaming at other employees. Another employee was on their personal cellphone screening and cussing at someone. I was never informed that there would be a 25.00 charge for returning unfolded furniture pads until I returned the truck then I'm told about the 25.00 charge. I will never return to this location for any type of rental.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL W. 
Clasificación:
5.0

Professional people

Antonio S. 
Clasificación:
5.0

We had no issues with this location. I read the reviews before coming, but wanted to give it a try anyway. Everyone was very nice and friendly, and professional. I'm not sure what happened with the other customers who gave poor ratings, but our experience was excellent and I would come back next time for services.

MEOSHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
4.0

I like this location the best!

Ramiro R. 
Clasificación:
5.0

Excellent service and engagement.

ANDRE W. 
Clasificación:
5.0

Electronic link for checkout was broken

Brad S. 
Clasificación:
5.0

Service was excellent. The young man that rang me up also hooked up the trailer to my vehicle. I was in and out in about 30 minutes. Returning the trailer was even easier. Took less than ten minutes. The employees at this location should be commended.

Martin L. 
Clasificación:
1.0

Terrible service. I reserved from 5pm Saturday to 1:30pm Sunday and they changed it to 11am and charged me for 2 days.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda E. 
Clasificación:
1.0

Kept truck for less than 24 hours but got charged 2 days because kept it over 10 hours. Also got charged a $50 fine for I don't even know what. Overall was overcharged at least $120 for a single day rental. Never happened before with previous few rentals. Employee I spoke with was utterly unhelpful. Very disappointed. Will reconsider ever renting from them again in future due to poor experience this time around.

Sharon L. 
Clasificación:
5.0

So pleased they had the products in stock and got my installation done quickly in time for my trip.

Kelley G. 
Clasificación:
4.0

Start to finish, very good service.

John M.  |  First Impressions 
Clasificación:
5.0

Very polite people in this location.

Greg H. 
Clasificación:
5.0

Great customer service unhook trailer for me had paperwork ready for me when I pulled up

AUBREY MYCHAL FO J. 
Clasificación:
4.0

Bait & Switch. I originally rented with a pickup location in College Station to move my A&M graduating senior back to Austin, then two days before my pickup UHaul changed the pickup location to Burton TX, 50 miles away. To compensate the UHaul rep said they would change my allowed miles from 91 to 145 but at drop off I ended up having to pay for all of the miles beyond 91. Less than $30, but I'm pissed off about it because it cost me several extra hours and a few gallons of gas to go to that location to pick up the truck. I feel like UHaul owes me a refund of 50+ miles and 5 gallons of gas. Grrrrr!!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria S. 
Clasificación:
2.0

The signage all states access hours but they fail to tell you that everyone is only given access during office hours unless you special request it. I was locked out of my storage in the cold with my son with no help from the general manager on giving me access to my unit. No cooperation or compassion from the unprofessional staff. The manager has his family hanging around the property during the day washing their personal vehicles and stuff. I was never granted access hours. I had to rearrange my work schedule just to access my stuff. Would NEVER use Uhaul in any way after this experience. Go to Public Storage

Natalie R.  |  Overall Experience 
Clasificación:
1.0

I was charged 20$ for return fee which was not specified at the time of the contract

Vijay S. 
Clasificación:
5.0

Excellent service. Much better than Round Rock or North 183 location. Even though this location is further from my house, I will use moving forward due to quality of service.

George W. 
Clasificación:
3.0

We came in right before 5pm when the store closes. The employees were outside helping with turning in, but they never approached any of the cars or said anything to anyone and they just left. I had to approach one who said to do it online because they were closed.

Miguel D. 
Clasificación:
5.0

Rented lots of U-Haul, perfect to rent only from this location

nate W. 
Clasificación:
3.0

El cliente no dejó un comentario.

srihari A. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Riley S. 
Clasificación:
5.0

This location doesn't do mobile check in for vans/pickups, which I totally understand but I wish the uhaul site had said that because I was totally confused. Novell was amazing and helpful and I was super thankful I chose this location.

William H. 
Clasificación:
5.0

Staff is always friendly and helpful!

Claudette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim I. 
Clasificación:
5.0

Great service

larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN WAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brock Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

Reservations were not honored. Reserved a 15' moving truck at 12pm. Arrived at 11:55am and my reservation was given to someone else. Was told to call the 800 for a different location. Then coincidentally, a 20' moving truck pulled up and I accepted that due to timing. But I had to pay the difference in price instead of getting comped the same price for the 15' moving truck.

Khammoune P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wm Chase C. 
Clasificación:
5.0

El cliente no dejó un comentario.

harool C. 
Clasificación:
4.0

The staff was very friendly and I appreciated their patience.

PAMELA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

Staff was excellent and got us in and out.

Kathryn Y. 
Clasificación:
1.0

I returned the equipment 50 minutes after the 11:30am deadline (which was 5 minutes after they called me to tell me I was overdue). Mea culpa - I got lost, hit some traffic, stopped for gas and took about 20 minutes longer than I'd estimated to load the truck. For my sins I was charged for an entire extra day's usage (plus insurance!), plus a $50 penalty. Put differently, I rented the truck for 4 hours but had it for 4 hours and 50 minutes. For this I was charged for 48 hours of usage plus a $50 penalty. The total amounted to $288 for 60 miles and under 5 hours. If charging approximately *$60 an hour* (as against an advertised *$30 daily rate* - plus milage and insurance) is consistent with U-haul's policies I'd suggest the company should be more upfront about their pricing. If this is inconsistent with company policy why was I treated this way?

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M. 
Clasificación:
5.0

The guy who helped me was very polite and hands on and very knowledgeable about everything. I would recommend this location to all customers/friends

stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison F. 
Clasificación:
5.0

Extremely helpful fast courteous and professional service

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W.  |  Overall Experience 
Clasificación:
5.0

Always totally satisfied with this store outstanding employees

JOE B.  |  Overall Experience 
Clasificación:
1.0

Nothing online was as it said as I got ready to move into storage facility it was not big enough for 1-2 bedrooms to fit in nor was it 24 hr access like both the website stated or like I was told by the company over the phone customer service rep. But the 2 gentlemen that tried to help me with the problems were as helpful as they could be

Joseph L.  |  Online Move In 
Clasificación:
5.0

Great staff

JOE B.  |  First Impressions 
Clasificación:
4.0

If u had elevator or s ramp for both floors would be great

MELISSA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Trae M.  |  Overall Experience 
Clasificación:
4.0

Would come back again.

Carrie F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joanna P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nitin P.  |  Overall Experience 
Clasificación:
1.0

Fraud

Muhammad Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEOLU O.  |  Overall Experience 
Clasificación:
5.0

I felt like the security was excellent.

John B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BREYONA W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
4.0

It would be lovely to have a way to prop the exit door open when unloading one's car.

Lisa Q.  |  Overall Experience 
Clasificación:
3.0

The parking lot is in disrepair, needs to be resurfaced

Brian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo A.  |  Online Move In 
Clasificación:
5.0

Thank you for everything, UHaul always delivers great service.

Chris G.  |  Overall Experience 
Clasificación:
1.0

no kindness to hispanics

MARIO B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eiler S.  |  Online Move In 
Clasificación:
4.0

I recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.

Eiler S.  |  Overall Experience 
Clasificación:
5.0

Overall Good

YAIR G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA H.  |  First Impressions 
Clasificación:
5.0

Awesome staff and very convenient location. I would highly recommend this location to friends and any one in need.

antoinette j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

connie r.  |  First Impressions 
Clasificación:
5.0

Great service

Chris G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harriett q.  |  Overall Experience 
Clasificación:
4.0

It was clean Not well lit

Kim D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D.  |  Overall Experience 
Clasificación:
5.0

This is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!

Janis T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B.  |  Overall Experience 
Clasificación:
5.0

The manager, Norvell was so helpful and has excellent customer service skills

Joan M.  |  Overall Experience 
Clasificación:
5.0

Muy buen trato bilingue.

ROSALIO R.  |  First Impressions 
Clasificación:
1.0

No elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.

Bobbie W.  |  Online Move In 
Clasificación:
4.0

No elevator facility, could have had a ramp instead of stairs

Nagashekar A.  |  Overall Experience 
Clasificación:
5.0

Extremely satisfied

Richard D.  |  First Impressions 
Clasificación:
5.0

I have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.

DAWN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H.  |  Online Move In 
Clasificación:
2.0

My key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.

Jose G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline i.  |  First Impressions 
Clasificación:
5.0

Quick and Easy

CHARLOTTE J.  |  Online Move In 
Clasificación:
5.0

Absolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.

Alexander L.  |  Overall Experience 
Clasificación:
5.0

Our move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .

Denise A.  |  Online Move In 
Clasificación:
4.0

Staff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!

Christopher B.  |  Overall Experience 
Clasificación:
1.0

I booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn't have any effect. There is no mention about staircase

saravana kumar r.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nagashekar A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayla S.  |  First Impressions 
Clasificación:
3.0

Lots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.

Colin S.  |  Overall Experience 
Clasificación:
1.0

Unit reserved over a month ago was not available and I was sent to another location

NICHOLAS JAMES S.  |  First Impressions 
Clasificación:
2.0

There is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.

MARC A.  |  Overall Experience 
Clasificación:
2.0

The process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.

Colin S.  |  First Impressions 
Clasificación:
2.0

It was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.

RANDY D.  |  Overall Experience 
Clasificación:
5.0

Norvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )

kathleen s.  |  First Impressions 
Clasificación:
5.0

Took care of what I needed, great service and really straightforward!

MICHEAL S.  |  Overall Experience 
Clasificación:
5.0

Good people, safe location.

Alfonso S.  |  Overall Experience 
Clasificación:
3.0

I was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case

VICTORIA ELAINE S.  |  First Impressions 
Clasificación:
2.0

The unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.

Brad L.  |  Online Move In 
Clasificación:
5.0

Love the staff at this location.

tamera t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eiler S.  |  First Impressions 
Clasificación:
5.0

Manager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.

MARIA B.  |  First Impressions 
Clasificación:
5.0

Norvel wa great

Bobby C.  |  Overall Experience 
Clasificación:
4.0

We had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.

GILBERT A.  |  Overall Experience 
Clasificación:
1.0

Employees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.

Gary D.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Sara A.  |  Online Move In 
Clasificación:
5.0

The two gentleman who helped me went above and beyond! I am so grateful. I will be back :)

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

Excellent service

Jimmy F.  |  First Impressions 
Clasificación:
5.0

After being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.

NOELIA T.  |  Overall Experience 
Clasificación:
3.0

Had to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.

James C.  |  Online Move In 
Clasificación:
5.0

This is the only place I rent from the manger wall so helpful in getting me started

Larry g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NOELIA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT A.  |  First Impressions 
Clasificación:
5.0

My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.

Jason L.  |  Overall Experience 
Clasificación:
5.0

Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

RACHAEL K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROVEL W.  |  Overall Experience 
Clasificación:
5.0

Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.

patricia r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwacope K.  |  Overall Experience 
Clasificación:
4.0

Staff were helpfull and friendly. Great experience overall.

Hooman s.  |  Overall Experience 
Clasificación:
3.0

it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.

Martha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
1.0

Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It's ridiculous.

Valeria D.  |  First Impressions 
Clasificación:
5.0

Stella was very courteous and professional. A pleasure doing business with her.

JOHN N.  |  First Impressions 
Clasificación:
5.0

Excellent service.

Kenneth C.  |  Overall Experience 
Clasificación:
5.0

Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Gracias

Cynthia A.  |  First Impressions 
Clasificación:
2.0

roaches in the second floor and staff had no interest at addressing that roach infestation

Derek R.  |  Overall Experience 
Clasificación:
5.0

The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. ¡Gracias!

James C.  |  First Impressions 
Clasificación:
5.0

So much better than customer service we did not receive at location by UT!

Tommy H.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff

Garret P.  |  Overall Experience 
Clasificación:
4.0

I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.

Ralph G.  |  Overall Experience 
Clasificación:
5.0

I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!

Ana T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameka o.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and assisted with unloading via their forklift.

john v.  |  First Impressions 
Clasificación:
5.0

Great Staff

marlenne m.  |  Online Move In 
Clasificación:
5.0

Good rates and options

austin v.  |  Overall Experience 
Clasificación:
5.0

Norvell was very friendly and helpful.

Garret P.  |  First Impressions 
Clasificación:
2.0

They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional

David A.  |  Overall Experience 
Clasificación:
5.0

The store mánager Sean are a phenomenal group of professional, highly recommend all there services

KATERINA R.  |  Overall Experience