Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Rating:

4.0

Checking truck/dolly back in was quick and easy. Rep was professional and thanked us for telling him about the tire sensor issue. He said it was pretty common with the truck model we rented.

Rating:

4.0

The dollies we rented were unusable. They did not have tires so they clunked all the way down the stairs. We ended up not using them. I recommend better dollies. They are a waste of money.

Rating:

3.0

I used the online check in which was silly. I had to find the van outside, completed a bunch of steps then go inside to pick up the key. I don't think it saved any time and was irritating.

Rating:

5.0

We have rented several vehicles in the past 30 days and have been pleased with the process and equipment,

Rating:

5.0

Very agreeable and helpful manager and staff. Excellent experience

Rating:

5.0

The truck cabs are not meant for tall or larger people. I had a very uncomfortable ride driving from Sherman to Austin and then back to Shermin. My legs were very cramped as a 6' tall man. My brother had to move his left leg over to the middle of the truck because he has no leg room or comfort on the ride back. He is 6'1. I will not recommend U-Haul to friends or family in the future because of these reasons. Maybe I can find a better company that is more interested in the comfort of their driver and passengers instead of cramming the max cargo space. If U-Haul ever decides to re-design their trucks with a lot more room in the cab, then perhaps I would change my opinion.

Rating:

1.0

Retrain staff/hire new staff

Rating:

5.0

The manager at that location is great! Very customer focused.

Rating:

5.0

This was a great experience. Uhaul was clean and the pickup went extremely smooth.

Rating:

5.0

8710 it a classic! Norvel runs a light speed ship. He was in, out, and all around. I saw him doing everything right beside his crew. The truck ran like a Uhaul… so you know it ran straight, fast, and FULL! Blankets! Love them blankets. Tell 1535 Christmas is coming up. Better get some spray paint! I prefer powder coating.

Rating:

5.0

I wasn't satisfied with the billing. The online return charged me for 2 periods of rent when the representative at the counter told me it counts only as one. And then when I fueled the truck upon return they over charged me for fuel. I was supposed to return it at a 1/4 and that's the fuel input but I guess the short trip from the gas station took a little more gas that it showed just a little bit less than a 1/4 and they marked as 1/8 which was definitely not true as seen on the picture. I never had at 1/8 even before fueling. But I guess the costumers is automatically a liar if he doesn't keep pictures on his phone. So if you rent from them make sure to document and take photos of everything you do and keep for records

Rating:

5.0

The manager, Norvell was so helpful and has excellent customer service skills

Rating:

1.0

Got the run around when I made my reservation online. End up having to pay 2x as much do to the locations and in order to get a uhual and I had to get the biggest one or not get a truck at all. Then I request to drop it off close to me at a different location but in order to get the rental I had to bring it back 28 miles out of my way.

Rating:

4.0

N/a

Rating:

1.0

Worst experience I've ever had with uhaul! Reserved a motorcycle trailer weeks in advance and when I went to pick it up the trailer lights did not work. They initially said the problem was my trailer hitch which would have been a big problem considering the same location had just installed it the week before There was another motorcycle trailer right next to it but they said it was reserved for someone else the next day. They called another location and sent me there to pick up a trailer. When I got there they said the could not let me rent the trailer for the 3 days that I needed it even though they just said yes when the first location called them. So I was sent to a third location. I was finally able to rent a trailer and was told to pull up next to the trailer where someone would meet me. At this point they forgot about me in the parking lot. I was very disappointed in the level of service, especially for what I spent to eventually rent the trailer.

Rating:

5.0

The guy who helped hooked up my vehicle was extremely helpful and nice.

Rating:

5.0

Muy buen trato bilingue.

Rating:

5.0

You got it

Rating:

3.0

I did not receive the receipt

Rating:

5.0

Great service! Especially on return! Very knowledgeable and friendly young man.

Rating:

5.0

Very friendly staff, good service

Rating:

5.0

I didn't get her name or don't remember but the female working the counter at this location Saturday morning was very polite, personable and helpful beyond expectations to my needs.

Rating:

5.0

Kudos to this office for excellent friendly service. I will refer everyone requiring service to use this location. Thank You!

Rating:

5.0

From the Rental Agents, to the man hooking up the trailer, to the Agents that took my calls when I was having problems during my move, I would like to give a big high five! Every one of these people were on top of their game. I've heard people complementing someone by saying "You are the bomb", well I believe that your entire team is the MOAB, that is the Mother of all Bombs!! Keep up the good work!

Rating:

5.0

The people working here went out of their way to help me. I really appreciated all of the staff I interacted with. They had a teamwork vibe going. It was great. Keep it up

Rating:

5.0

Just keep being as efficient as you were today.

Rating:

1.0

Julie was very rude to fellow employee. Unacceptable behavior

Rating:

5.0

Great service!

Rating:

3.0

Be prompt. I was on the phone for hours .

Rating:

3.0

This was a pickup. New. Had a bed liner. The bed liner had holes to expose the tie down eyelets. But they also allowed the dirt I was moving to fall into the space around the eyelet, and then, under the bed liner. Which was then all but impossible to clean out. So finding a better way to do the bed liner to allow it to be thoroughly cleaned would be better.

Rating:

5.0

Good

Rating:

1.0

No elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.

Rating:

5.0

The experience at the 8710 Burnet road location was excellent. Very un-like my experience the day before when I attempted to rent from the 9433 Parkfield Drive location. That one was terrible. There was only one type of trailer like I wanted, and the lights did not work on it. Further, the act of pluging in the lights to the trailer harness on my car caused a fuse to blow on my car.

Rating:

5.0

Thank you for going above & beyond and helping me after hours! Seriously appreciated.

Rating:

5.0

Staff was very good/helpful.

Rating:

5.0

Good job

Rating:

5.0

Service was excellent , folks were so courteous snd honest !

Rating:

5.0

Everything went quick and easy. Super nice staff. The gentleman who helped me was very nice and took the time to explain everything to me.

Rating:

5.0

Very good

Rating:

1.0

Terrible customer service. The manager was harassing other employees. Very unprofessional. LONG wait, lots of people on duty. Lots of grab assing if you ask me.

Rating:

3.0

I wanted to rent a trailer. That was a complete disaster which cost me over $700 in gas because of misinformation I was given by 1800 UHAUL. At the rental location, as a customer I felt that whatever the absolute least amount of effort and consideration they could get away with was what I recieved. If they could have done less, they would have. If I had the choice to go anywhere else, even at higher cost, I would have.

Rating:

4.0

Have your weekend rates actually start ON THE WEEKEND! Not Friday morning, if Friday is considered the weekend then why do I have to work? Do you pay your people Overtime to work on Friday if they already worked M-Th.? And why isn't Monday considered the weekend as well? Why not make everyday a weekend since nobody wants to work and then U-Haul can gouge all long time customers as well as the once a year costumers? Your slogan says "Affordable moving" for your Trucks..... that is no longer the case.

Rating:

5.0

Nothing. Great job. Thanks

Rating:

5.0

Great customer service!

Rating:

5.0

Excellent help at pick-up and drop-off

Rating:

4.0

No elevator facility, could have had a ramp instead of stairs

Rating:

5.0

Keep up the good work!

Rating:

5.0

Extremely satisfied

Rating:

5.0

I believe the name of the person who helped me was Julie. She was incredibly helpful, fast, and knowledgeable. She also made me smile. Because of her, I will drive way out of my way to make this my Uhaul store for future needs.

Rating:

5.0

Unfortunately I cannot remember her name but, the lady who waited on us was wonderful. Explained everything very concisely and professionally. Very pleasant person who knows her job well!

Rating:

4.0

This was the second time in a row we have reserved a 6x12 without a ramp and had to get a 5x9 instead because they didn't have what we reserved.

Rating:

1.0

Truck was dirty with cigarettes everywhere. Roaches infested,and the worst part is that the trailer light were not working had to drive from texas to florida over night and got pulled over twice , calling my bank.

Rating:

5.0

The staff is friendly, funny, and helpful!

Rating:

5.0

Excellent, efficient, and friendly service.

Rating:

5.0

I have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.

Rating:

5.0

Website needs to list motorcycle trailers as options - wasted about an hour's worth of time being redirected to Burnet location because original location's customer did not return the trailer I was going to rent, because I booked online and never saw this option.

Rating:

4.0

I had reserved a furniture dolly a couple days prior and there was not one available when I arrived. To be honest it was confusing since I assumed that the reservation would ensure that I would receive that equipment. It would be nice if this was at least communicated before I arrived.

Rating:

5.0

Julie at the desk was the BEST. She helped me check in when the online was being finicky and was very patient even at the end of the night. Both Julie and a nice fellow even helped me find the truck and offered us free water. They took a stressful situation compounded by a time sensitive move and made it into a positive, lovely experience. THANK YOU JULIE (and nice guy with the hat)!

Rating:

5.0

The overall experience was very streamlined and easy to follow. This was my first time ever renting a uhaul and from start to finish, everything was easy to follow and understand. The staff was pleasant and to the point. Thank you for making the moving process less stressful for me.

Rating:

2.0

My key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.

Rating:

5.0

Quick and Easy

Rating:

5.0

Absolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.

Rating:

5.0

Our move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .

Rating:

4.0

Staff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!

Rating:

1.0

I booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn't have any effect. There is no mention about staircase

Rating:

5.0

Manager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.

Rating:

5.0

Excellent service

Rating:

3.0

Had to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.

Rating:

5.0

This is the only place I rent from the manger wall so helpful in getting me started

Rating:

5.0

Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

Rating:

5.0

Stella was very courteous and professional. A pleasure doing business with her.

Rating:

5.0

I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!