Comentarios del cliente para U-Haul Moving & Storage at Burnet Rd & FM 2222

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Burnet Rd & FM 2222

Grado total:

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Jill M. en

Grado:

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

Great staff Jesse Erica everybody there is really super nice and very helpful we had some heavy rain ponding on the roads it feels like May here in Texas and they showed exemplary courtesy respect and very professional! I’ll always come to this location For all my U-Haul needs thank you sincerely Joseph

Karla C. en

Grado:

Mr. Mouse was very helpful and made everything easy and clear for me to use the equipment I needed. Will be coming back to this location for my future moves.

Leonardo S. en

Grado:

El cliente no dejó un comentario.

Travis C. en

Grado:

El cliente no dejó un comentario.

Ayonna T. en

Grado:

Worst experience with uhaul that I’ve ever encountered

Mary C. en

Grado:

Fast and professional

Lance B. en

Grado:

El cliente no dejó un comentario.

Daniel K. en

Grado:

I did NOT appreciate that the truck didn't have a full tank of gas when I picked it up -- it was at 1/4 tank. That's 2 inconveniences: (a) I had to find a gas station close by and add gas immediately as it wasn't enough and that made me late, and (b) not knowing how much I needed to drive I ended up over-paying for gas and I left the vehicle with more gas than what I used. Now that I understand this scam I'll look for a rental company that gives me a full tank of gas when I rent a truck next.

Terri B. en

Grado:

Great service and location. My second time to use this facility!

Steve S. en

Grado:

everything was efficient and perfect. Thanks guys!

Wai Shun S. en

Grado:

El cliente no dejó un comentario.

Shawn M. en

Grado:

El cliente no dejó un comentario.

Virginia E. en

Grado:

Really nice staff. Easy process

Tony I. en

Grado:

El cliente no dejó un comentario.

Phyllis K. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

El cliente no dejó un comentario.

Mohammad A. en

Grado:

Professional staff and well knowledgeable

Samuel M. en

Grado:

El cliente no dejó un comentario.

Zakaria A. en

Grado:

El cliente no dejó un comentario.

stacey B. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

Overall great experience and very smooth!

Keith M. en

Grado:

Super nice people who I feel went above and beyond for me. Highly recommend!

ANNETTE Y. en

Grado:

Great staff

stacey B. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

New truck very clean and worked well!!

Veronica W. en

Grado:

Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Dan K. en

Grado:

El cliente no dejó un comentario.

kevin M. en

Grado:

El cliente no dejó un comentario.

steve V. en

Grado:

Everything was smooth and efficient

Michelle R. en

Grado:

El cliente no dejó un comentario.

Allen W. en

Grado:

El cliente no dejó un comentario.

Yvette E. en

Grado:

El cliente no dejó un comentario.

Adrian T. en

Grado:

The manager at this location is great but the employee we interacted with today was hostile and unpleasant. The app crashed during the onboarding so I didn't get to enter the milage. The milage that I got charged for was too high.

Allan K. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Gary F. en

Grado:

El cliente no dejó un comentario.

Adam L. en

Grado:

Had a great experience at the Burnet Rd location renting a van for the day - Ethan provided excellent service. Will be back again!

Alejandro C. en

Grado:

Excellent customer cares

Jody W. en

Grado:

El cliente no dejó un comentario.

Jared S. en

Grado:

I tried using the mobile pickup and it cost me time. Not going to use mobile pickup again for some time.

Ben T. en

Grado:

Solid experience.

James R. en

Grado:

My experience was very good. The U-Haul person was very informed and made my experience work very easy

Angie B. en

Grado:

Thank you for making the whole process so easy!

Michael K. en

Grado:

El cliente no dejó un comentario.

Presley B. en

Grado:

Dropoff was a real chore. Tried to dropoff at University in Austin, was told they had too many 5 x 8’s in lot. Sent me across the city not familiar with. Not a pleasant experience. Burner road didn’t want it. They have only trucks.

LAWRENCE K. en

Grado:

Everything about our truck was great, and the rental agent was helpful. Only problem was they forgot to include the extras in the truck and it was too far to come back. We should have checked that before we left.

Curtis D. en

Grado:

Great service requested at the last minute minute.

Thomas K. en

Grado:

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Lori J. en

Grado:

The only issue was that I hoped there would be a parking spot for my rental return, and there was, but if there hadn't been one I would have not known where to park it. Overall, my UHaul experience was excellent. Thank you!!

Terri B. en

Grado:

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

John H. en

Grado:

Excellent experience.

Katherine L. en

Grado:

El cliente no dejó un comentario.

Stephen V. en

Grado:

Everything went smooth. Very happy

Debramarie T. en

Grado:

The gentlemen who helped me at this location is by far THE BEST STAFF that I have interacted with at any U-haul! He is knowledgeable, efficient, and overall excellent in his customer service. He is also very pleasant and peaceful in his demeanor. Moving is stressful, and so, his calm presence was very helpful to keep me calm... I also want to say THANK YOU to U-HAUL in general. There were multiple delays in my being able to move, which caused me to reschedule my truck rental multiple times... Every time that I called to reschedule, the staff person that helped me on the phone was friendly and accommodating, and made the change quickly. Many thanks!!!

Paul W. en

Grado:

El cliente no dejó un comentario.

Whitney F. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Bonnie B. en

Grado:

The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Collin C. en

Grado:

A/C was out on the truck

Jacob B. en

Grado:

Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Jacob B. en

Grado:

El cliente no dejó un comentario.

Angelica G. en

Grado:

Extremely thoughtful and friendly service.

Isaac M. en

Grado:

super friendly and fast...

Kevin S. en

Grado:

Great customer service, very clean equipment. Thanks!

Adam B. en

Grado:

Communication during the entire rental was lacking. Upon making my the reservation, email confirmation I received stated that a representative would reach out to me prior to the rental to let me know the exact pick up location (not sure why this would have been different than the location I reserved, but ok). That call never came through, so the day before rental, I called location to confirm truck was available. It was. Truck was in good condition and clean, no issues there. Before returning the truck, I called Uhaul location to confirm drop off , and representative said yes, bring it where you picked it up. Well I did that, and when I got there they said "Nope, wrong location, you need to drive it to our north location." This was a total failure of communication on Uhaul's part, the entire company is built on logistics, but if you are unable to coordinate simple pick up and drop off instructions, then I will not be using or recommending Uhaul in the future.

John W. en

Grado:

El cliente no dejó un comentario.

Tashana M. en

Grado:

The clerk is very kind and accommodating.??

Emily C. en

Grado:

Ryan was great!

Cameron L. en

Grado:

Great boxes. So helpful for my move. Great customer service!

Jeffrey T. en

Grado:

Very convenient for us.

brenden H. en

Grado:

the instructions for after hours returns were not clear enough. they were complicated and confusing. I payed $1.09 a mile. Thats too high! I was under the impression that I had to return the truck in 4 hours. The actual return time should have been more clearly explained. The first phone sales guy I talked to was very rude, disrespectful sarcastic attitude.

Marc B. en

Grado:

I do think you need hands-free calling capability in your trucks. If yo have it, it wasn't obvious to me.

Jean L. en

Grado:

El cliente no dejó un comentario.

Diana N. en

Grado:

Fast & Friendly!

Samuel M. en

Grado:

El cliente no dejó un comentario.

Gregory D. en

Grado:

Drop off was super easy. Took 5 minutes.

Greg R. en

Grado:

El cliente no dejó un comentario.

Jonathan T. en

Grado:

Thorough and friendly

Jonathan T. en

Grado:

Had reserved 33 ready pack bins but only 13 were available. Uhaul needs to work on the reservation system for those. They don’t over promise on truck availability and shouldn’t on bin availability either.

Gus V. en

Grado:

El cliente no dejó un comentario.

Mikhaila A. en

Grado:

This was the best experience I have ever had with a rental moving vehicle. The van I rented was spotless and in excellent condition. The man who took my reservation was kind, helpful, and courteous. I was staying downtown with no place to park the van overnight and he said no worries, I could park it at the lot overnight. It was a great experience all around. If I rent again I will definitely go here and I'll recommend this location to others.

Christian K. en

Grado:

El cliente no dejó un comentario.

Marc T. en

Grado:

Very well attended in Austin

DANA M. en

Grado:

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

Bryant H. en

Grado:

the truck was clean,on time, filled up with gas and ready to go.

Lance B. en

Grado:

El cliente no dejó un comentario.

Sabine W. en

Grado:

El cliente no dejó un comentario.

JOSEPH R. en

Grado:

The service and facilities are great, and convenient for me. I'm always pleased with this U-Haul.

maira B. en

Grado:

El cliente no dejó un comentario.

Rochelle P. en

Grado:

El cliente no dejó un comentario.

Santosh Dheeraj Y. en

Grado:

El cliente no dejó un comentario.

JOSEPH R. en

Grado:

The staff is always helpful. The location is convenient, and whatever you need is available.

Booth A. en

Grado:

El cliente no dejó un comentario.

Devin Y. en

Grado:

Wonderful people

John A. en

Grado:

El cliente no dejó un comentario.

Pilar L. en

Grado:

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

DOUGLAS S. en

Grado:

El cliente no dejó un comentario.

Cj L. en

Grado:

no comment at this time.

John D. en

Grado:

Easy, convenient return. Great customer service!

Devin Y. en

Grado:

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

dani l. en

Grado:

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

AMARANTE C. en

Grado:

great staff

Jason H. en

Grado:

El cliente no dejó un comentario.

Juliette L. en

Grado:

El cliente no dejó un comentario.

patricia j. en

Grado:

OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

Kurt N. en

Grado:

El cliente no dejó un comentario.

Taylor G. en

Grado:

The rental went super smoothly, and the staff found a key fob that I had left in the cab! Very pleased with their service.

Virginia J. en

Grado:

The gentleman who checked me out and back in was professional and quick. Thank you for such great service.

Jorge P. en

Grado:

I was charged an extra day after returning an hour after deadline. We were told we wouldn’t be charged !

ana S. en

Grado:

El cliente no dejó un comentario.

JEFF C. en

Grado:

El cliente no dejó un comentario.

Mary H. en

Grado:

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Raul P. en

Grado:

El cliente no dejó un comentario.

Sayed K. en

Grado:

El cliente no dejó un comentario.

Walter G. en

Grado:

Check out/In was quick. Easy access and drop off

Elizabeth S. en

Grado:

Seemed short staffed but agreeable. Just busy.

Jesus E. en

Grado:

Great staff!!

WC w. en

Grado:

Thank you

shannon D. en

Grado:

El cliente no dejó un comentario.

Abigail J. en

Grado:

El cliente no dejó un comentario.

John N. en

Grado:

El cliente no dejó un comentario.

tony A. en

Grado:

El cliente no dejó un comentario.

Tammy M. en

Grado:

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Brenda B. en

Grado:

Very nice people 😊thank U!!😉

Armando V. en

Grado:

The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

LUCINDA W. en

Grado:

Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

Michael M. en

Grado:

Easy and quick. Was made aware of a money saving deal at the register.

Kristi D. en

Grado:

Great experience storing our stuff here, will definitely recommend to friends and family.

Mary L. en

Grado:

Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Jennifer O. en

Grado:

Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Daniel R. en

Grado:

Excellent service and great location!

Jessie S. en

Grado:

no comment

JO W. en

Grado:

Customer for arnd 10 years. Not one complaint. A well run enterprise.

ELDA G. en

Grado:

Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

CATHY B. en

Grado:

I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

JOHN M. en

Grado:

Did not dealing with people in the office.

Katie A. en

Grado:

Very friendly and helpful staff!

DANIEL G. en

Grado:

I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

Robert C. en

Grado:

Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

elliot m. en

Grado:

Superb Customer service experience. Melanie was kind and patient with me.

John H. en

Grado:

Excellent facility and staff

Billy F. en

Grado:

Staff very friendly. Always helpful

Kevin N. en

Grado:

Thank you!

William D. en

Grado:

Nice staff, clean place, and open longer than other storage places.

PATIA S. en

Grado:

Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

mordechay h. en

Grado:

Excellent service!!!

carla c. en

Grado:

This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

mordechay h. en

Grado:

We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

LAURA G. en

Grado:

We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

Cheryl T. en

Grado:

Journey was extremely helpful and courteous!

Harold L. en

Grado:

Perfect service

CAROL V. en

Grado:

All good.

James B. en

Grado:

Staff was friendly and accommodating.

Alan T. en

Grado:

Everyone was consistently friendly and helpful. It was a good experience.

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