Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

1,314 comentarios

6610 Burnet Rd   Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

(512) 302-3604

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 302-3604

6610 Burnet Rd
Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  Overall Experience 
Clasificación:
3.0

Make sure batteries are charged in vehicles prior to lending them to customers.

ANISSA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A. 
Clasificación:
5.0

Staff was very friendly and helpful

Justin Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY B. 
Clasificación:
5.0

Always good

Margarett V.  |  Overall Experience 
Clasificación:
5.0

Not much to improve on. Great staff!

Glen T. 
Clasificación:
5.0

Second time I used this location to rent a truck and this location remain excellent. The lady on the front desk was very nice with very good customer service skills. The gentleman that brought the truck outside was also nice. He helped me adjust the side mirror. All the equipment that I included on the rent (furniture dolly and furniture blanket) was already inside the truck when I took it. The truck was clean also. I would definitely come back to this location when my daughter finish here spring semester.

RICHARD V. 
Clasificación:
5.0

I've rented 3 times from the Burnet Rd location and it's always an excellent experience.

ELAINE M. 
Clasificación:
5.0

Full gas at pick up

Sangchul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P.  |  Overall Experience 
Clasificación:
5.0

When I arrived I realized I had reserved a van at a different location, even though I'd started out by going to this location's page. The team was able to provide me with a rental and cancel my mistaken reservation. They were so nice and helpful! It would be useful if the website alerted the user with a pop up message or something if the site is taking them to a listing of vehicles at another location due to availability I didn't notice that I was selecting a van elsewhere. Also last time I rented a van I was mistakenly charged for a toll fee that the previous driver must have incurred. There was no record of a toll charge for that van on that day when I called the toll organization. The issue was never resolved in spite of me calling uhaul billing. It was only a small charge but it's not okay that I was charged for something I didn't do.

ALICE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD J. 
Clasificación:
5.0

Gratis

FERNANDO R. 
Clasificación:
5.0

The staff was so friendly and helpful. Really great experience. Shout out to the manager too, she was a sweetheart.

Frances M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM MORGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

Amazing customer service with a super nice staff.

KATHERYN B. 
Clasificación:
5.0

The lady at the front desk was super nice. The truck was clean and the furniture pad that i rented was already inside the truck packed in plastic bags. I promised to return the equipment after 4 hours but it took me 6 hours to finish the move out. Half an hour before their office would close, the lady called me. She told me that if I could not finish that day, I could always return the equipment the next with no extra charge as long as I returned it before 10 am because the truck was booked by another customer at 10 am which was totally understandable. But I was able to return the equipment 5 minutes before their office close and she did not charge extra. I will definitely come back to this location on my daughter's next move in.

RICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jada j.  |  First Impressions 
Clasificación:
3.0

The 10' truck we rented wasn't there. They ended up giving us an old, barely drivable 15' truck. This meant that it was only half filled which likely contributed to the shimmy and shake of the whole cab and steering wheel for our 19 hour drive. Plus, the cab leaked air so badly that it was impossible to talk without yelling (and we couldn't hear any music which makes an already terribly long drive that much longer). We have rented a 12' U-Haul truck from Denver and drove that back to Chicago a few years ago and there was no problem. This truck was AWFUL. And, even though we weren't charged for the larger truck at 8 and 9 mpg certainly we did pay for it in fuel!!!

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE P. 
Clasificación:
5.0

Honestly, I don't think there is anything that could be done to make my experience at this location any better. I've rented trucks many times over the last 35 years, and I've never had a truck this clean or a rental experience this positive. Online booking was simple. This location has owners on-site, and I met them when I picked up the truck. They could not have been nicer, more pleasant, or easier to deal with. This was a simple rental; just needed a truck to clean out a storage unit. But, when the time comes for my next major move, or any other rental, this is now my go-to location. The truck was the cleanest I've ever had; cleaner than many rental cars I've picked up at airports over the years. Equipment was preloaded, and they even put in some pads & a utility dolly that I didn't request. Check out was a breeze. Very pleasant young woman met me in the parking lot; said I could go inside for a printed receipt, or she would email one. Receipt was in my inbox before I got home & the charge was less than the estimate. Lots of Uhaul options in this area of Austin, some of which I've used in the past, but I will tell everyone I know that it would be worth coming to this location even if you live further away because you will be treated very well. Thank you to the owners.

DAVID L. 
Clasificación:
5.0

Everything was great, location was very convenient. The van was super clean. Made our move easy. Thank you staff for everything.

Aida G. 
Clasificación:
5.0

It all went very well! Y'all are doing great! The customer service was Top Notch!

MERRIE H. 
Clasificación:
5.0

Customer service was EXCELLENT, at pick up, drop off, and when I called in to ask a question.

ALEXANDRA R. 
Clasificación:
5.0

The representative who helped me at the uhaul location provided great customer service and was very efficient.

EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

The new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location

MOHAMMAD A.  |  Overall Experience 
Clasificación:
5.0

I've rented a few Uhaul vans over the year, but this location had the friendliest and quickest service.

DUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

It is good and reasonable price. Thank you for the lock bonus!

Jaesuk K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L.  |  First Impressions 
Clasificación:
5.0

Thanks to Erika and Heather!!

Troy K. 
Clasificación:
5.0

The facility was very clean & well managed. I'll definitely rent a space from them again. I was actually kind of sad, clearing out my space!

STANLEY L.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and helpful.

Iris N.  |  First Impressions 
Clasificación:
5.0

I love this location. Won't need anything added at all. Keep doing what you do.

MELVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOWIE L. 
Clasificación:
5.0

Erica was great, extremely helpful!

Tera A.  |  First Impressions 
Clasificación:
5.0

Great office help! Very friendly and helpful

DIANE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Erica was fabulous to work with. Her and the rest of the staff were welcoming and kind. She was well versed and had a sense of humor which I admired. It was a great experience!

Tara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
4.0

Your website would not allow me to loggin or change my password. Seriously???

Spencer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL J.  |  First Impressions 
Clasificación:
5.0

Had a wonderful experience with this location. The staff was friendly and patient.

Bowie L. 
Clasificación:
5.0

The staff was so friendly!! I enjoyed my visit. I can't think of anything to improve things at this location.

MAUREEN O. 
Clasificación:
5.0

Everything was seamless

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

I needed a moving truck ASAP and this location was great and helpful, straightforward and honest! They made my whole day a truly awesome experience!!!!

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel T. 
Clasificación:
5.0

Definitely the least stressful part of moving day. Easy in and out and pleasant and prompt service and no hidden "gotcha" costs.

Mason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

My things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.

ELIZABETH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bingsong Z. 
Clasificación:
3.0

It was more than expected. We were told we would get the best rate. On top of that, they charged us a fuel charge. Which should have not been on there. We put our own gas, and returned it with more gas than we were supposed to.

Joe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maisie S. 
Clasificación:
5.0

Great service

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattias H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Great interactions with the manager

Dilip K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dilip K. 
Clasificación:
5.0

Excellent staff in this location

Ke-Yu L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary D. 
Clasificación:
5.0

Super easy and efficient process, staff was very friendly.

Kristina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

Worker who helped us check in that day did a great job. She was very kind and funny and alleviated some stress from a very busy day. Would definitely recommend from this location.

Moonju L. 
Clasificación:
5.0

The staff was very helpful throughout the entire process and went above and beyond to help when needed!

Joe S.  |  Online Move In 
Clasificación:
5.0

Great experience

BENNETT N.  |  First Impressions 
Clasificación:
5.0

I decided to use uhaul at the last minute and they were super helpful and made the process very easy. The drop off was easy as well. The team is friendly and helpful.

Rosa B. 
Clasificación:
5.0

Simoyne was super helpful!!! And so friendly - really added to the experience!

ERIC F. 
Clasificación:
5.0

Super Easy and Convenient. Online process was so easy. Super friendly/knowledgeable employee who helped me (Ericka). Gracias

Bobbe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARRA R. 
Clasificación:
5.0

the mileage was wrong on the the iPhone link where I inspected and accepted the van. I tried to change the mileage, but it said that a photo was required and then when I tried to take the photo it would open the photo app on the iPhone but the screen was blacked out

Joseph N. 
Clasificación:
4.0

I drive about 35miles and I add 2.2 gallon gas back (I have my record for the gas). Your staff says the gas is not enough!? I need to pay another $17 for the gas(5 gallons)! The oil meter only have five ranges, and the gas is not full when I pick up the truck (it says 5/8? How your guys know the exact volume?) Based on the miles I drived and the gas I paied, so your truck cost 4gallons/ mile! I believe you should check your truck whether the gas is leak or not!

WEI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn L. 
Clasificación:
5.0

Very easy pick up and return

Juli D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

GREAT experience with U-Haul at this location!!! The staff were friendly, quick and experienced. Totally enjoyed working with them and highly rate this location!

Leslie W. 
Clasificación:
5.0

The guy who helped me in the front was so professional and knowledgeable and supper kind! I'll definitely rent and other truck because of him. You don't find people like him this days he his an asset for your company so make sure you keep him!

Gil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Also our storage unit location and the folks are very helpful and friendly

Margaret J. 
Clasificación:
5.0

Erika and Jessie are Terri and they manage to hire great people too. Alway reliable and consistent. I would not hesitate to recommend this location because of them. I've had storage units and van rentals, both!

Cheri M. 
Clasificación:
1.0

Was charged for fuel. I specifically called before leaving the lot letting the attendant know that the reading on the sheet was incorrect. He said its fine. And then I showed him the reading when I returned and still charged me.

Maureen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ejavisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Great customer service.

Priya M. 
Clasificación:
5.0

Friendly manager. Easy process.

Richard W. 
Clasificación:
4.0

I only needed for 4 hours out of the 24 he rental. There should be a discount of some kind for bringing back early as they do make more money renting out to someone else that same day. Maybe free insurance or reduced mileage costs?

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN W. 
Clasificación:
5.0

It was supposed to be contactless, but it wasn't. Contact was a very bare minimum, but still, the info for this site should be updated. The trucks sit in a gated lot so contactless isn't possible. Unless the reservation comes with a gate code.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brock L. 
Clasificación:
4.0

Small problem identifying which building unit was in. Resolved.

Lisa Z.  |  First Impressions 
Clasificación:
5.0

I had a great experience here! Both employees that I interacted with were extremely helpful, answered all my questions and got me in and out of my van quickly. Will definitely use them again and recommend to my friends.

Erin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
4.0

We reserved furniture dollies and there were none available when we arrived to collect everything. Jesse located some at another location nearby which WE had to pick up ourselves. Norvell, at the second location, was super helpful. Honestly, the rating would have been much lower except that Jesse & Norvell were kind & professional!

Russell H. 
Clasificación:
5.0

Erica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.

Paula W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
5.0

Superb service! The employees were very pleasant as well as professional. The van was cleaner than my car! Would most definitely go to this location whenever I need to rent a vehicle or make a purchase.

Jean A. 
Clasificación:
5.0

I have been to many uhauls and this was by far the best customer service i have received

DOMINIC S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  First Impressions 
Clasificación:
5.0

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Tammy M.  |  First Impressions 
Clasificación:
5.0

Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Mary L.  |  First Impressions 
Clasificación:
5.0

I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

CATHY B. | Reservación
Clasificación:
5.0

Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

PATIA S. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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  • Ícono de autoalmacenamiento
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  • Ícono de contenedor U-Box
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