Customer Reviews for U-Haul Moving & Storage at Broadway

373 comentarios

1545 W Broadway St   Idaho Falls, ID 83402

(208) 419-0513

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Very helpful & great

Jeannette K. 
Clasificación:
1.0

The person that helped me was very rude and did not want to do his job. He should be fired!!!!

Michael G. 
Clasificación:
3.0

The person was nice, but she wasn't able to guide me in the right direction for pursuing a complaint about this terrible truck maintenance

Michael G. 
Clasificación:
5.0

Very clean and personnel very accommodating. Will use this location again.

SHARLENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C.  |  First Impressions 
Clasificación:
5.0

Thank you! You all are awesome!

CRAIG M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Delivery drivers were great..

jeff D. 
Clasificación:
4.0

Patricia R specifically was very helpful

Steve W. 
Clasificación:
5.0

Excellent cooperation and communication with staff.

Melinda G.  |  Overall Experience 
Clasificación:
5.0

Very helpful team.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hyrum N. 
Clasificación:
3.0

El cliente no dejó un comentario.

RENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianne G. 
Clasificación:
5.0

Super good dude I worked with.

Wyatt P. 
Clasificación:
5.0

Excellent help up front and manager answered cell phone at home even with COVID!

DEE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARRELL B. 
Clasificación:
5.0

Customer service was awesome.

George L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHON MARK P.  |  Overall Experience 
Clasificación:
4.0

Just fine.

Austin C. 
Clasificación:
4.0

Just fine. Simple and easy.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEAGAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A.  |  First Impressions 
Clasificación:
5.0

It was super fast and easy to drop off the trailer. The lady who helped us was friendly and quick.

DANIEL E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHEAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janene C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER M. 
Clasificación:
5.0

Superb customer service and exceptional professional expertise made this U-Haul location a great place for my moving needs. From returning the truck and trailer to picking the right size storage locker to have a hitch installed at my truck - I was assisted by friendly staff and a manager who really cares about her customers (and staff).

Jo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA MARIE W. 
Clasificación:
5.0

Patty is amazing. She assisted me with my frustration over the Yakima location. She also called me the day I picked up my truck to see when I would be returning it and offered helpful area advice. Her customer service skills are amazing, I hope Uhaul realizes what a great employee they have!

CHERYL L. 
Clasificación:
5.0

Staff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!

Joyce H.  |  First Impressions 
Clasificación:
5.0

They forgot the fillet a paid for and before I could say anything they said they were going to remove it from my bill.

Juston B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL ERIC D. 
Clasificación:
2.0

The kid was a joke. The kid went to the first trailer to put the moving pads in and the roll up got stuck, he returned and told his boss that the roll up was stuck, then the boss said ok go put the pads in the other trailer, again the kid returned and said it the next trailer was dirty inside, then the boss said go clean it and the kid just stood their, so the boss had to go show him what to do. After we had hooked the trailer to my car we noticed that their was a nail in the tire, the boss changed the tire quickly and we were on our way.

JONATHAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

I believe I worked with the manager, she was very hard working and great to do business with.

SPENCER E. 
Clasificación:
5.0

Staff was friendly and helpful.

ROBERT G. 
Clasificación:
5.0

I would highly recommend this location to family and friends! The staff here always provides exceptional service!

SILA T.  |  Overall Experience 
Clasificación:
5.0

The staff at this location is beyond AMAZING!! I was assisted by Patricia Ricks and she was knowledgeable, efficient, and happy to help in any way she could. Their storage units are new, clean, and temperature controlled. I rented a storage unit from this location and I also rented a moving truck from here. Patricia made both transactions very easy, and she went above and beyond to make sure I was taken care each time. I highly recommend this location and their awesome staff!

SILA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W.  |  First Impressions 
Clasificación:
5.0

There was only one person on duty but he was fast, efficient, and very pleasant.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith C.  |  First Impressions 
Clasificación:
4.0

i really enjoyed having my storage unit here. i liked the side door and access card, as well as a pin just in case i forgot my card at home. the only complain i have , is that sometimes the isle my unit was on would be filled on both sides to the top with someone else’s stuff. it would cover up lots of doors if not all of the doors in the isle. also, there wouldn’t be carts sometimes when i need it so i would have to walk around the whole building trying to find one. there is also a lady up front with blond hair; i’m not sure of her name , but she is not nice. to most people she would be. however, to my boyfriend and i, she would always have a negative attitude and not very helpful. there is a hispanic lady that helped me set up my unit when i first got it , and she was really nice and helpful whenever i talked to her. overall , it was a good experience having a unit there, knowing it’s secure with an alarm and a good lock.

Ashli K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

Willing to help and happy friendly staff.

JONATHON MARK P.  |  First Impressions 
Clasificación:
3.0

And it gets kind of stupid when you already made arrangements to pick up a truck from them place to the other you have to go some f****** other place

Charles O. 
Clasificación:
1.0

I was given a confirmation and a time to pick up the vehicle. Then I got a call saying that the vehicle wasn't available. Then I had to pick it up 30 minutes away. Then I got a call 30 minutes later that vehicle had a flat tire so I had to go to another U-Haul. We had to spend more money that we didn't anticipate because you screwed up.

Benjamin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott C. 
Clasificación:
5.0

Previous users must have been heavy smokers. Deodorizer would be much appreciated. This staff at this location were very helpful!

DAWNIE B. 
Clasificación:
4.0

Customer service was excellent. The exterior of the truck was dirty. The windshield was filthy.

JENS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY H. 
Clasificación:
4.0

Your website it ABHORRENT!!!! Every time I have used it the equipment has not been there. I cannot believe that your website does not communicate your actual inventory. I will never EVER use it again as it is ABSOLUTELY worthless!

DAVID M. 
Clasificación:
5.0

Very good.

Micah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary M. 
Clasificación:
5.0

Everyone was nice and I was in and out quick.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilberto R. 
Clasificación:
5.0

Very friendly and helpful staff

KATHERYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

I had ordered a hand cart rental online and when I showed up to pick up the cart, they couldn't find it in the system. I went ahead and placed another order so I could use the cart that day. Later that day they called me and mentioned that I had ordered to buy a hand cart instead of rent one. This is why they couldn't find it in the system. They offered to cancel the purchase so that I didn't get charged for both. They didn't have an obligation to call me after I screwed up, but did so.

Matt H. 
Clasificación:
5.0

Very friendly

Russell D. 
Clasificación:
5.0

Was efficient and respectful

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
3.0

Not charge a $20 after hours drop off fee when that wasn't mentioned anywhere in the web drop-off procedure or anywhere else. I could have easily waited and dropped it off the next morning.

JEREMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK ALAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY W. 
Clasificación:
5.0

Genevieve was Fabulous!! Great Customer Service!! She went up and beyond!!

JOANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  First Impressions 
Clasificación:
4.0

Drop off was quick and easy.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BREANN C. 
Clasificación:
5.0

We were called three times and asked to return the truck early because other families needed it. We completely understood and worked hard to get the truck back early. I would have appreciated some kind of early return credit considering we were called about it.

TASHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA S. 
Clasificación:
4.0

I thought I would have 24 hr access, but the guy at the counter said 7 - 7.

Edward K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholaus C. 
Clasificación:
4.0

Trash behind the seats

Jared V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE LAMAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph W.  |  First Impressions 
Clasificación:
5.0

Fast and friendly service!

MICHAEL R. 
Clasificación:
5.0

The employees on broadway went above and beyond to help me

Sharon F. 
Clasificación:
5.0

Patty and her team were courteous and helpful. The facility is clean and secure.

Jennifer T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
4.0

Truck not very clean

PHILLIP H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISSE F. 
Clasificación:
5.0

She was great very helpful

VAUGHN EARL B. 
Clasificación:
5.0

I am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.

Cynthia R.  |  Online Move In 
Clasificación:
5.0

EXCELLENT!!

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRAKE H. 
Clasificación:
5.0

Patricia was perfect!!!!

KURT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB DALE H. 
Clasificación:
5.0

Your staff was excellent. The truck was clean but smelled of animal urine. It was not a strong odor so will probably go away eventually.

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT J. 
Clasificación:
4.0

I was very disappointed to find out I couldn't return the moving blanket, still in it's un-opened U-haul packaging because I didn't have a paper receipt. U-haul really needs to get competitive with their data management system such as companies like Home Depot where receipts are electronic and can be tracked using the customer credit card.

BRENTLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NICLAS KOPEIKIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla C. 
Clasificación:
5.0

Upon starting the process of research and getting a reservation, it seems that I was interacting with different offices and personnel over the course of several phone calls. All staff were polite and helpful, but this part of the process seemed a bit convoluted. Once we were scheduled, I was dealing with Cece (sp) and she was absolutely a pleasure to deal with, going the extra mile (in some cases literally) to meet our schedule. Overall we had a great experience with U-Haul, and the U-Box service in particular. Many thanks!

Dave B. 
Clasificación:
5.0

This location was 5 star. Clean, organized and hastle free.

DAVID L. 
Clasificación:
5.0

picked up, returned it, quick, easy, no hassles.

MAX H. 
Clasificación:
5.0

I have used several other Uhaul facilities in Idaho Falls and I have found this one to be my most favorite one. It may be because it is close to my home and quick and easy to get to.

ZACHARY G. 
Clasificación:
5.0

I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.

Gary B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
4.0

Great job, employees were friendly and service was prompt.

KYLE M. 
Clasificación:
5.0

The manger Patricia was very friendly and helpful to help me find what was needed

Garth E.  |  First Impressions 
Clasificación:
5.0

The vehicle we rented was unavailable because the person who rented it before us needed it another day. The gal working at the location was extremely helpful in getting us a vehicle that would work for us

Ron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE A. 
Clasificación:
5.0

Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!

JACE C.  |  Overall Experience 
Clasificación:
5.0

Great place the customer service was above and beyond

oscar h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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