Customer Reviews for U-Haul Moving & Storage at Bissonnet

856 reviews

10811 Bissonnet St   Houston, TX 77099

(281) 530-8005

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 530-8005

10811 Bissonnet St
Houston, TX 77099

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Durwin D.  |  Overall Experience 
Rating:
5.0

Thank you for the great service!

ALEXIS H. 
Rating:
5.0

Your staff handled my account with professionalism I'll continue to do business with them

LESLIE RUGENA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH J.  |  Overall Experience 
Rating:
2.0

People where not rude but they didn't explain anything about the return procedure. I explained to them that I would probably return the truck after hours. The gentleman told me to download the app and follow the instructions, so I did that and the instructions did not indicate where to put the keys so I figured to lock the keys in the truck as they would probably have a spare. Now I'm being charged a extra $100. Not a good feeling for a misunderstanding.

cesar C. 
Rating:
4.0

Customer did not leave a comment.

Victor G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCY MAE R. 
Rating:
5.0

I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. Thank you!

Janie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAUREEN W. 
Rating:
5.0

Customer did not leave a comment.

Miasia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus K.  |  Overall Experience 
Rating:
5.0

It was an amazing experience for me. Although I have all the requirements which made the whole process easier,I found a quick solution to the moving procee bordering my mind at that time. Thank you.

STEPHEN B. 
Rating:
5.0

Greatly appreciate 🙏 but the equipment was return back and I did not receive a receipt from Uhaul

Kamoru A. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

EKEMINI U. 
Rating:
2.0

I used a vehicle for less than 10 hrs but I was billed for 2 days. Extortion is what I think about the company

OLALEKAN S. 
Rating:
3.0

Customer did not leave a comment.

Ricardo F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie L.  |  First Impressions 
Rating:
5.0

Overall a good rental experience. Checking back in was a little slow but still okay.

Willie L. 
Rating:
1.0

The gas was on a different level then the contract showed. I took a picture before hand to show. They don't show you the truck till after you sign. This is the second issue of them trying to charge more for their mistake. So I knew to take pictures of everything.

ALEXIAS L. 
Rating:
5.0

Absolute professional and accommodating staff

ernest a.  |  First Impressions 
Rating:
4.0

Everything went well and I will be back

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita j.  |  First Impressions 
Rating:
5.0

Excellent! No comments

JOSHUA A. 
Rating:
5.0

Jerold was AMAZING! He definitely showed a customer service that is hard to find. I appreciate him greatly for going the extra mile to ease some of the stress from an already stressful time. Kevin Alley, Sales Manager - Gillman Chrysler

KEVIN A. 
Rating:
2.0

Customer did not leave a comment.

SYED S. 
Rating:
3.0

The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.

Christina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danish Q. 
Rating:
5.0

Customer did not leave a comment.

Cholotte I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWANDA J. 
Rating:
4.0

None @ all

Willie F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantia B.  |  Overall Experience 
Rating:
5.0

Fix the air-condition. It wasn't working.

CATARINO R. 
Rating:
4.0

Customer did not leave a comment.

LEO N. 
Rating:
5.0

You are awesome

SUNDAY J. 
Rating:
5.0

Customer did not leave a comment.

MARY H.  |  First Impressions 
Rating:
5.0

Lenard was very helpful and personable. The space was just what i need for a quick month! Thanks

Sandra S.  |  First Impressions 
Rating:
5.0

Nice guys

JIM O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERSON C. 
Rating:
3.0

The reason I only rated the location as "average" is that it wasn't the location I selected 6 weeks in advance and I had to drive 15 miles to pick it up at this location. The original location I selected was only 1 mile from my home.

CHARLES W JR P. 
Rating:
5.0

I initially scheduled with Meyerland location but when I called to ask a few questions the customer service shown was horrible. I cancelled at that location and scheduled at the Bissonet location. When I called to confirm that the truck will be available the gentleman was so polite and helpful and then when I picked up the truck it was a breeze as well as dropping off the truck. I am so beyond thankful with the Bissonet team. Thank you!!

Stephanie P. 
Rating:
5.0

Everybody was super nice and friendly. Love it ! No complaints at all . Good job guys

CHELSEA W. 
Rating:
5.0

Customer did not leave a comment.

NORA T. 
Rating:
5.0

Everything was fine

JAMES ALVIN K. 
Rating:
5.0

Customer did not leave a comment.

efraim J. 
Rating:
5.0

Good customer service

CEDRICK A. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
5.0

Customer did not leave a comment.

NIEVES C. 
Rating:
5.0

Excellent customer service! Would recommend to anybody who needs a uhaul!

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

THAER M. 
Rating:
5.0

management staff was extremely helpful

Trevell C.  |  First Impressions 
Rating:
5.0

They are professional in their service

noel C.  |  First Impressions 
Rating:
1.0

Get rid of management very horrible worst experience I have ever encountered in my life will never recommend U-Haul to nobody I'm very upset in the way I was treated poor customer service manager should be fired immediately.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY K. 
Rating:
5.0

Great Customer Service. Always friendly and patient. I rent a truck here about twice a month and gas never been a hassle

CHATINA M. 
Rating:
5.0

Customer did not leave a comment.

Armando V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARSHAK T. 
Rating:
5.0

Excellent, professional, & courteous customer service from the young lady & older gentleman.

JANIS M. 
Rating:
5.0

Everything was good.

RITA LYNN J. 
Rating:
5.0

Customer did not leave a comment.

PAPYSS N. 
Rating:
5.0

Just keep doing what you're doing

LAWRENCE P. 
Rating:
1.0

Rude Employees Except one older Gentleman. He was very nice! But two extremely rude ladies one named Melonie. I will never ever rent another Uhaul and I plan to tell as many people as possible how very rude and unprofessional the employees are at this store. They expect you the customer to know the prices they expect you the customer to be there exactly at 9am and they are no even there on time to open there own store. No this was so unexceptable. Will NEVER get another UHUAL will rent a truck or enterprise truck or pay a moving company after there rudeness. However I do again want to say there was one older Gentleman and not the manager he was rude to a very older man like in his 60/70 who went got the truck he was so very nice and helpful and the only one who wanted to work. Its a shame how the others treated him demanding when he was the hardest working. I want my money back for the extra day I was charged because one the lady was late to work and Two i asked if I could use the night drop and she said no but I don't know why?

Deymis C. 
Rating:
3.0

Bigger trucks and movers stole the dolly

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

All good. This time was very fast and easy.

DOMINGO S. 
Rating:
5.0

Great staff

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susana B. 
Rating:
1.0

It was very disrespectful one of the workers in there is very disrespectful she did not check the equipment if y'all go there make sure they check the equipment because you will be possible of something that you didn't to the accuse me and my husband hitting a tree and messing up the top of the truck when she didn't even go over the truck to make sure the trucks didn't have no issues for nothing she just went by what the truck had from what the last person had and she tried to say that we hit the truck now they trying to tell us we have to pay for something that we didn't do so yes I have my lawyer on it they are very poor service they are not the place you need to rent a U-Haul from because you would not be satisfied the truck we had made a whole bunch of noise

YVETTE A. 
Rating:
5.0

Mr Leonard and Mr Don were professional and very kind

ALETHEA W. 
Rating:
5.0

Customer did not leave a comment.

Latoya W.  |  Online Move In 
Rating:
5.0

Nothing

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Dana L.  |  First Impressions 
Rating:
5.0

No comment.

Victor G.  |  First Impressions 
Rating:
5.0

Nothing. The service was prompt and very professional.

HERMAN B. 
Rating:
4.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SOPHIE V. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE W. 
Rating:
5.0

Customer did not leave a comment.

CHUNG K. 
Rating:
5.0

Everything is okay so far.

RITA K. 
Rating:
4.0

I was overcharged i returned the truck with the gas amount and it was clean yet i was charged 84 dollars fees i didn't even know were added plus i didn't surpass the millage either

darwin A. 
Rating:
5.0

I strongly recommend this Uhaul location to all my friends , Truck was very clean and Manager Leoberd & his staff was very professional & they make sure I got full tenk of Gas, also even though I rented so many times in past but they make sure I have 1800 number if need to contact after hours or any emergency , Thank you Uhaul corporation for keeping good people in team,

DARSHAK T. 
Rating:
5.0

Very satisfied good customer service thank you.

Mongelia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

DORIS F. 
Rating:
5.0

Customer did not leave a comment.

ADEREMI A. 
Rating:
4.0

Associates was super cool

Stacy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELECHI N. 
Rating:
2.0

Prices are outrages would never come here again

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Reynier A. 
Rating:
5.0

The 2 employees were amazing

Debra B. 
Rating:
1.0

Don't change the pickup location at the last minute and make the customer drive 2.5 hours out of their way to pickup the equipment after the original pickup location was 5 minutes away.

STEPHEN B. 
Rating:
5.0

Please keep LaToi Rayme as agent at this facility. I've done business here before and it used to be very unprofessional. Now a great place to do business.

Dorothy M. 
Rating:
5.0

Personnel, Ms. Toy extended exceptional customer service. What an awesome experience today.😊

ERLENE P. 
Rating:
5.0

Have smaller Van's for smaller moves

TAMMENIA F. 
Rating:
5.0

Customer did not leave a comment.

DERRICK N. 
Rating:
5.0

Customer did not leave a comment.

Dnise C. 
Rating:
3.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Jill S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

PATRICE B. 
Rating:
5.0

Best staff ever!

TRANG H. 
Rating:
5.0

Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. Erick

SELENE H. 
Rating:
4.0

Customer did not leave a comment.

GERALD WAYNE M. 
Rating:
2.0

When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

DALILA C. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Best and professional services.

MOHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

Alfredo H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
4.0

Management is much more professional and courteous.

Edgar D.  |  First Impressions 
Rating:
5.0

Eric was very professional and kind about the entire experience.Thank you so much.

RODNEY A. 
Rating:
5.0

Customer did not leave a comment.

FELICIANO G. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN G. 
Rating:
5.0

GREAT SERVICE!

ODUNAYO F. 
Rating:
5.0

Bissonnet location has excellent service.

EDRENA L. 
Rating:
1.0

The entire experience was frustrating. The people were rude and argumentative. They would not allow me to use my bank card (not prepaid) with a VISA symbol to secure a cargo van which i had previously done at a different location. When I pointed that out I was told that the other location broke the rules and he wouldn't rent to me. Because I needed the truck for later times in the day this location was my only option. So i got on my phone, made a reservation. Entered all the info. Drivers license photos. Credit card, etc to lessen contact with the agents inside. Upon my 2nd arrival I was still treated rudely. I was made to provide my DL again and photos were taken. I was asked to insert my CC although I had already provided all the information online. It is now 3 days later and I get an email from the location this morning with a copy of my contract (a little late I've already returned the truck) and a new charge for the original amount is reflecting in my bank in addition to the total amount paid in full that had already been charged. The location claims it is a hold amount and basically told me its my problem and to contact my bank. I rented 3 weeks ago at a different location and it was a smooth easy process with only 1 amount charged at the time of drop off. It's shameful that all locations are not held to the same standard.

Lisa R. 
Rating:
4.0

The only problem is this is the third place I visit to get the first part of my order! It's not his problem, it's the system. it's the order confirmation call department!

FAYIN Z. 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Demetrice D. 
Rating:
4.0

I just drove 11 miles and they showed I need to put 4 gallons gas. I wonder what kind of trunk is that which gives the mileage of 3 miles per gallon.

NARMEEN V. 
Rating:
5.0

Customer did not leave a comment.

WARREN BRANDON M. 
Rating:
1.0

Customer did not leave a comment.

ROBIN R. 
Rating:
3.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Customer did not leave a comment.

Isela H. 
Rating:
2.0

Customer did not leave a comment.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

GONZALO B. 
Rating:
3.0

This is not the first time I had booked an u haul but this was the worst treatment I ever received. I would never ever go back to this location of uhaul. I felt compelled and harrassed. I had only used the uhaul for just 6 miles and hence pumped a dollar in gas. The manager there told me that I will be charged 6.5 $ towards gas charges . I told him that I just pumped a dollar in gas as I used the vehicle for 6 miles in total. He told me that , it was not even a gallon and charged me 6.5$ for the same. I did not resist as I had no time to waste. Just paid the amount and left diplomatically.

BIJO D. 
Rating:
5.0

Everything was awesome.

Katherine O. 
Rating:
5.0

You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!

Kevin S.  |  Online Move In 
Rating:
5.0

Great experience and friendly staff.

Dominique H.  |  First Impressions 
No reviews have been submitted for this location.

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