Customer Reviews for U-Haul Moving & Storage at Bissonnet

862 comentarios

10811 Bissonnet St   Houston, TX 77099

(281) 530-8005

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 530-8005

10811 Bissonnet St
Houston, TX 77099

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

florance m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joshua c.  |  Overall Experience 
Clasificación:
5.0

Continue the Great Work

NGOZI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA C. 
Clasificación:
5.0

The GM was super, friendly and helpful. I will come back and refer my friend to this locaton. Bravo. ðŸ'

MINH T. 
Clasificación:
5.0

Bueno

SAYROZ P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Durwin D.  |  Overall Experience 
Clasificación:
5.0

Thank you for the great service!

ALEXIS H. 
Clasificación:
5.0

Your staff handled my account with professionalism I'll continue to do business with them

LESLIE RUGENA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH J.  |  Overall Experience 
Clasificación:
2.0

People where not rude but they didn't explain anything about the return procedure. I explained to them that I would probably return the truck after hours. The gentleman told me to download the app and follow the instructions, so I did that and the instructions did not indicate where to put the keys so I figured to lock the keys in the truck as they would probably have a spare. Now I'm being charged a extra $100. Not a good feeling for a misunderstanding.

cesar C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCY MAE R. 
Clasificación:
5.0

I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. ¡Gracias!

Janie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miasia O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexus K.  |  Overall Experience 
Clasificación:
5.0

It was an amazing experience for me. Although I have all the requirements which made the whole process easier,I found a quick solution to the moving procee bordering my mind at that time. Gracias.

STEPHEN B. 
Clasificación:
5.0

Greatly appreciate 🙏 but the equipment was return back and I did not receive a receipt from Uhaul

Kamoru A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EKEMINI U. 
Clasificación:
2.0

I used a vehicle for less than 10 hrs but I was billed for 2 days. Extortion is what I think about the company

OLALEKAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricardo F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie L.  |  First Impressions 
Clasificación:
5.0

Overall a good rental experience. Checking back in was a little slow but still okay.

Willie L. 
Clasificación:
1.0

The gas was on a different level then the contract showed. I took a picture before hand to show. They don't show you the truck till after you sign. This is the second issue of them trying to charge more for their mistake. So I knew to take pictures of everything.

ALEXIAS L. 
Clasificación:
5.0

Absolute professional and accommodating staff

ernest a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

juanita j.  |  First Impressions 
Clasificación:
5.0

Excellent! No comments

JOSHUA A. 
Clasificación:
5.0

Jerold was AMAZING! He definitely showed a customer service that is hard to find. I appreciate him greatly for going the extra mile to ease some of the stress from an already stressful time. Kevin Alley, Sales Manager - Gillman Chrysler

KEVIN A. 
Clasificación:
2.0

El cliente no dejó un comentario.

SYED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danish Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWANDA J. 
Clasificación:
4.0

None @ all

Willie F.  |  First Impressions 
Clasificación:
5.0

Fix the air-condition. It wasn't working.

CATARINO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEO N. 
Clasificación:
5.0

You are awesome

SUNDAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H.  |  First Impressions 
Clasificación:
5.0

Lenard was very helpful and personable. The space was just what i need for a quick month! Gracias

Sandra S.  |  First Impressions 
Clasificación:
5.0

Nice guys

JIM O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERSON C. 
Clasificación:
3.0

The reason I only rated the location as "average" is that it wasn't the location I selected 6 weeks in advance and I had to drive 15 miles to pick it up at this location. The original location I selected was only 1 mile from my home.

CHARLES W JR P. 
Clasificación:
5.0

I initially scheduled with Meyerland location but when I called to ask a few questions the customer service shown was horrible. I cancelled at that location and scheduled at the Bissonet location. When I called to confirm that the truck will be available the gentleman was so polite and helpful and then when I picked up the truck it was a breeze as well as dropping off the truck. I am so beyond thankful with the Bissonet team. Thank you!!

Stephanie P. 
Clasificación:
5.0

Everybody was super nice and friendly. Love it ! No complaints at all . Good job guys

CHELSEA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORA T. 
Clasificación:
5.0

Everything was fine

JAMES ALVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

efraim J. 
Clasificación:
5.0

Good customer service

CEDRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIEVES C. 
Clasificación:
5.0

Excellent customer service! Would recommend to anybody who needs a uhaul!

Adrian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THAER M. 
Clasificación:
5.0

management staff was extremely helpful

Trevell C.  |  First Impressions 
Clasificación:
5.0

They are professional in their service

noel C.  |  First Impressions 
Clasificación:
1.0

Get rid of management very horrible worst experience I have ever encountered in my life will never recommend U-Haul to nobody I'm very upset in the way I was treated poor customer service manager should be fired immediately.

RANDY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY K. 
Clasificación:
5.0

Great Customer Service. Always friendly and patient. I rent a truck here about twice a month and gas never been a hassle

CHATINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARSHAK T. 
Clasificación:
5.0

Excellent, professional, & courteous customer service from the young lady & older gentleman.

JANIS M. 
Clasificación:
5.0

Everything was good.

RITA LYNN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAPYSS N. 
Clasificación:
5.0

Just keep doing what you're doing

LAWRENCE P. 
Clasificación:
1.0

Rude Employees Except one older Gentleman. He was very nice! But two extremely rude ladies one named Melonie. I will never ever rent another Uhaul and I plan to tell as many people as possible how very rude and unprofessional the employees are at this store. They expect you the customer to know the prices they expect you the customer to be there exactly at 9am and they are no even there on time to open there own store. No this was so unexceptable. Will NEVER get another UHUAL will rent a truck or enterprise truck or pay a moving company after there rudeness. However I do again want to say there was one older Gentleman and not the manager he was rude to a very older man like in his 60/70 who went got the truck he was so very nice and helpful and the only one who wanted to work. Its a shame how the others treated him demanding when he was the hardest working. I want my money back for the extra day I was charged because one the lady was late to work and Two i asked if I could use the night drop and she said no but I don't know why?

Deymis C. 
Clasificación:
3.0

Bigger trucks and movers stole the dolly

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

All good. This time was very fast and easy.

DOMINGO S. 
Clasificación:
5.0

Great staff

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana B. 
Clasificación:
1.0

It was very disrespectful one of the workers in there is very disrespectful she did not check the equipment if y'all go there make sure they check the equipment because you will be possible of something that you didn't to the accuse me and my husband hitting a tree and messing up the top of the truck when she didn't even go over the truck to make sure the trucks didn't have no issues for nothing she just went by what the truck had from what the last person had and she tried to say that we hit the truck now they trying to tell us we have to pay for something that we didn't do so yes I have my lawyer on it they are very poor service they are not the place you need to rent a U-Haul from because you would not be satisfied the truck we had made a whole bunch of noise

YVETTE A. 
Clasificación:
5.0

Mr Leonard and Mr Don were professional and very kind

ALETHEA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya W.  |  Online Move In 
Clasificación:
5.0

Nada

LINDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana L.  |  First Impressions 
Clasificación:
5.0

No comment.

Victor G.  |  First Impressions 
Clasificación:
5.0

Nothing. The service was prompt and very professional.

HERMAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SOPHIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUNG K. 
Clasificación:
5.0

Everything is okay so far.

RITA K. 
Clasificación:
4.0

I was overcharged i returned the truck with the gas amount and it was clean yet i was charged 84 dollars fees i didn't even know were added plus i didn't surpass the millage either

darwin A. 
Clasificación:
5.0

I strongly recommend this Uhaul location to all my friends , Truck was very clean and Manager Leoberd & his staff was very professional & they make sure I got full tenk of Gas, also even though I rented so many times in past but they make sure I have 1800 number if need to contact after hours or any emergency , Thank you Uhaul corporation for keeping good people in team,

DARSHAK T. 
Clasificación:
5.0

Very satisfied good customer service thank you.

Mongelia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEREMI A. 
Clasificación:
4.0

Associates was super cool

Stacy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELECHI N. 
Clasificación:
2.0

Prices are outrages would never come here again

Destiny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynier A. 
Clasificación:
5.0

The 2 employees were amazing

Debra B. 
Clasificación:
1.0

Don't change the pickup location at the last minute and make the customer drive 2.5 hours out of their way to pickup the equipment after the original pickup location was 5 minutes away.

STEPHEN B. 
Clasificación:
5.0

Please keep LaToi Rayme as agent at this facility. I've done business here before and it used to be very unprofessional. Now a great place to do business.

Dorothy M. 
Clasificación:
5.0

Personnel, Ms. Toy extended exceptional customer service. What an awesome experience today.😊

ERLENE P. 
Clasificación:
5.0

Have smaller Van's for smaller moves

TAMMENIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dnise C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICE B. 
Clasificación:
5.0

Best staff ever!

TRANG H. 
Clasificación:
5.0

Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. Erick

SELENE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD WAYNE M. 
Clasificación:
2.0

When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.

Kimberly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALILA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

Best and professional services.

MOHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
4.0

Management is much more professional and courteous.

Edgar D.  |  First Impressions 
Clasificación:
5.0

Eric was very professional and kind about the entire experience.Thank you so much.

RODNEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIANO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN G. 
Clasificación:
5.0

GREAT SERVICE!

ODUNAYO F. 
Clasificación:
5.0

Bissonnet location has excellent service.

EDRENA L. 
Clasificación:
1.0

The entire experience was frustrating. The people were rude and argumentative. They would not allow me to use my bank card (not prepaid) with a VISA symbol to secure a cargo van which i had previously done at a different location. When I pointed that out I was told that the other location broke the rules and he wouldn't rent to me. Because I needed the truck for later times in the day this location was my only option. So i got on my phone, made a reservation. Entered all the info. Drivers license photos. Credit card, etc to lessen contact with the agents inside. Upon my 2nd arrival I was still treated rudely. I was made to provide my DL again and photos were taken. I was asked to insert my CC although I had already provided all the information online. It is now 3 days later and I get an email from the location this morning with a copy of my contract (a little late I've already returned the truck) and a new charge for the original amount is reflecting in my bank in addition to the total amount paid in full that had already been charged. The location claims it is a hold amount and basically told me its my problem and to contact my bank. I rented 3 weeks ago at a different location and it was a smooth easy process with only 1 amount charged at the time of drop off. It's shameful that all locations are not held to the same standard.

Lisa R. 
Clasificación:
4.0

The only problem is this is the third place I visit to get the first part of my order! It's not his problem, it's the system. it's the order confirmation call department!

FAYIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrice D. 
Clasificación:
4.0

I just drove 11 miles and they showed I need to put 4 gallons gas. I wonder what kind of trunk is that which gives the mileage of 3 miles per gallon.

NARMEEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN BRANDON M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBIN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MONICA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isela H. 
Clasificación:
5.0

You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!

Kevin S.  |  Online Move In 
Clasificación:
5.0

Great experience and friendly staff.

Dominique H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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