Customer Reviews for U-Haul Moving & Storage at Bissonnet

1,112 reviews

10811 Bissonnet St   Houston, TX 77099

(281) 530-8005

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 530-8005

10811 Bissonnet St
Houston, TX 77099

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Rats ate my furniture and no one was responsible for that damage

LESBIA GARCIA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KUNLE OKEWOLE LAWAL  |  Overall Experience 
Rating:
5.0

Miss Susan super kind and helpful

Damaris Estrada 
Rating:
5.0

Customer did not leave a comment.

DARSHAK THACKER 
Rating:
5.0

Satisfactory

ABIDEMI AYENI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayvette Fynn 
Rating:
3.0

Customer did not leave a comment.

Marco Kesson  |  Overall Experience 
Rating:
5.0

Staff was very helpful.friendly. and made it easy to sign in. and close out. I would recommend and rent again. Thank you.

Calvin Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobby graves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chinitha Allen 
Rating:
3.0

Mice and rats came into my storage.

Shirley Aquela  |  Overall Experience 
Rating:
2.0

Customers service is sucks

Noman Khan 
Rating:
3.0

Customer did not leave a comment.

Byron Barnes  |  First Impressions 
Rating:
1.0

Very non-welcoming staff Susan, They close at 5pm, as I entered at 4:35pm, Susan showed attitude, saying it’s not good time to come in, she has to close register etc, , she started process at 4:40pm after I told why she is wasting time giving excuses only, she was just trying to rid away me, She took my Selfe (even she got copy of my ID), Strange! I took U-Haul couple of time before, but no body ever asked to take pix from their personal phone , I would never go at this location again

Saqib Suleman 
Rating:
5.0

Customer did not leave a comment.

MIGUEL GARCIA  |  First Impressions 
Rating:
5.0

I scheduled a same day 10' truck rental and pre-checked in. When I got to the rental office I was in and out with lightning speed. The truck was great and the return of it was also with lightning speed. I am very satisfied with the location, the reps and my experience. Thank you!

Donnell Cooper 
Rating:
4.0

Customer did not leave a comment.

elchin Seyfullayev 
Rating:
4.0

None

EKEMONA EFEMENA  |  Overall Experience 
Rating:
1.0

Mr. Gay harassed me to the point I was scared to take the truck back to his location. He left thrusting voice messages and was yelling. I will NEVER go back and will be calling on him and filing charges.

JAZZMAINE MCCRAY 
Rating:
5.0

Customer did not leave a comment.

ALVIN MULDREW 
Rating:
5.0

Thanks To Mr Lenord he did everything possible

Lakreshia Caine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance Watson  |  First Impressions 
Rating:
5.0

I love you all. Thank you for keeping my Treasure's safe

BARBARA BUDDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Adedokun 
Rating:
5.0

Customer did not leave a comment.

Andrei Barbosu 
Rating:
5.0

No improvement needed

Anthony Johnson 
Rating:
5.0

Bob and Carol (?) were so helpful

JACOB STEWART  |  First Impressions 
Rating:
2.0

Both cashiers had poor customer service skills and an attitude like they really didn't wanted to be there. I was never told when I came earlier to the location to inquire about my reservation that I would need to have a second person ready with their phone to verify my identity." Otherwise, I will not be rented a uhual truck". Neither when I booked my online reservation was Informed that I need to have second person ready with their phone to verify my identity. It was 9 am in the morning and I had really a hard time getting anyone to answer their phone. On my complaining that you all should have informed me when I came to the location and booked online so I was ready one of the cashiers rudely and with an smug attitude said to me "We are just doing our jobs and it has always been like this. And that we are renting you a 45K truck ." I felt disrespected as a customer and will not visit this location again. Lastly, one year ago I used the uhaul location at Webster, TX and I was not asked to bring a second person on their phone to verify me and furthermore I was treated with courtesy and respect.

KASHIF Matin 
Rating:
5.0

It's well organized and convenient for me, when next I need a storage I will come back. Thanks

RAZAQ ILORI  |  Overall Experience 
Rating:
5.0

Customer service with the Manager. Mr. Leonard Gay is outstanding. His staff is also very friendly and helpful.

Reginald DeBraine 
Rating:
5.0

Customer did not leave a comment.

ISABEL LUNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ritamae jones 
Rating:
5.0

Customer did not leave a comment.

Nurmyrat Berdimyradov 
Rating:
5.0

Customer did not leave a comment.

jocarolyn morris 
Rating:
5.0

Customer did not leave a comment.

CARLOS ORELLANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Charry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra Andrews 
Rating:
5.0

Customer did not leave a comment.

Mercedes Arriola 
Rating:
1.0

There are lots of RATS. The roof need fixing.

Sharon Williams  |  Overall Experience 
Rating:
5.0

Keep up the great service!

Kevin Streeter 
Rating:
3.0

Customer did not leave a comment.

shanika murray  |  Overall Experience 
Rating:
3.0

Well this is out of uhaul control , when I first picked up vehicle , vehicle had no gas . So i drove to a close gas station &. When i started fueling vehicle , all the gas started to spill on the floor so i had to return the vehicle to the location . I had to re-schedule my helpers to move my stuff . Customer service was able to get me a vehicle for the next day which was great . Next time I pick a uhaul truck it will be directly at a uhaul location instead of an unauthorized uhaul location .

federico perez jr 
Rating:
5.0

Customer did not leave a comment.

Ricardo Fuentes 
Rating:
5.0

Nothing

MARIA CASON 
Rating:
5.0

Customer did not leave a comment.

somtochukwu obinegbo 
Rating:
5.0

Super friendly and helpful. Showed me everything I needed to know to have a good experience

Robert Lee 
Rating:
2.0

Pick up customer service was awful. Rude - unprofessional. The white man who helped me with the return was very polite and informed me of the process up until left.

Gloria Aguirre 
Rating:
5.0

This is Uhal's Best Location ,

DARSHAK THACKER 
Rating:
5.0

Exceeded my expectations. Thank You.

IMMANUAL WESTMORELAND  |  Overall Experience 
Rating:
5.0

I needed a storage unit, but didn't know which would work best for me. The staff members were extremely helpful & informative & helped me look around to find my perfect unit. The experience was quick & simple & I am happy the unit is at a reasonable monthly price!

Michelle Tran  |  First Impressions 
Rating:
1.0

My storage unit was broken in to because of negligence of then then manager (now general manager). My unit went with a broken latch for over 2 years after complaining about it multiple times.

Daniel Vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coley Calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenitra Glover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARSHAK THACKER 
Rating:
5.0

Excellent service provided by Mr. Gay. Thank you for always proving such great customer service

Reginald DeBraine 
Rating:
4.0

Everything was great

Reese Wade 
Rating:
5.0

I would like to bring to your attention that when I returned the cargo van to the u haul facility I was surprised to learn that I drove the truck for 12 miles. I live 1.5 miles from your location. There is no way that I live 12 miles from the location that I rented the cargo van from. You can verify my physical address on record as that is where I was moving from to your location. I suggest you have the odometer checked as the lady (Susan) told me I wasn’t the first person to bring that their attention. Thank you!!!

Marchelle DeBraine 
Rating:
5.0

Everything was great I will return if I have to.🌞

yvette Britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chika Ude 
Rating:
5.0

Thank you for all your help very professional

steve olah 
Rating:
5.0

I had a great experience thanks

Ivan Vazquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Syiah Anderson  |  Overall Experience 
Rating:
1.0

The customer service was very bad. Customer service did not respond to questions on phone rather answer was come here

Altaf Wani 
Rating:
4.0

Customer did not leave a comment.

LAGILDA MCCARTHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE JAIME  |  Overall Experience 
Rating:
5.0

Awesome staff and clean equipment it was a great experience and I highly recommend other people to come try them out.

Royce Jackson 
Rating:
5.0

Customer did not leave a comment.

LENDA BAZEMORE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julius Vickers  |  Overall Experience 
Rating:
3.0

Poor customer service Poor customer service Poor customer service I can’t say that enough if I wasn’t in a rush the other day sure enough I would have took my business to another u-haul location

shawauna smith 
Rating:
5.0

Customer did not leave a comment.

LA GILDA Mccarthy 
Rating:
5.0

Customer did not leave a comment.

Mariam Yakeen 
Rating:
5.0

The lady in the office I’m not sure her name but she’s a short older Caucasian lady and she was very helpful. Eric and Donald were extremely helpful and has amazing customer service skills

Sade Davis  |  First Impressions 
Rating:
5.0

Great costumer service. Clear and concise information/instructions given to me as a first time user.

Julio Baez 
Rating:
1.0

got charged 14 dollars to go to the light. Ridiculous

Daisy Claessens 
Rating:
5.0

Muy buena atención de los trabajadores ,el uhaul en perfecto estado muy contento con su servicio

YOANDRY GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Marco Kesson  |  Overall Experience 
Rating:
5.0

Good serv

issac caravarin 
Rating:
1.0

Customer did not leave a comment.

Mojisola Thorpe 
Rating:
5.0

Great service

Javetta Taylor 
Rating:
3.0

the service is very poor and long time waiting

Olusagun Morakinyo 
Rating:
4.0

Excellent personnel at this location. Very helpful knowledgeable staffing made for a pleasant experience

ELISE VAN-LEUNEN  |  Overall Experience 
Rating:
5.0

Nothing but keep Bob and his helper working at U-Haul because they are a great asset. They provided such wonderful customer service; when you do that, you provide great customer care! I'd hire Bob and the other employee on duty in a heartbeat.

Janet Hoyte 
Rating:
1.0

The original location got changed the day before, that was inconvenient but we worked out a new location CONFIRMED IT WAS ACCESSIBLE AT 7a via truckshare 24/7. The truck wasn’t available until the location opened at 9a. The truck smelled of liquor and was overall dingy and smelly.

OMAR DURAN 
Rating:
5.0

Team inside was very helpful, polite and all questions answered.

Jesus Ortega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Craft 
Rating:
5.0

Customer did not leave a comment.

dawn davis 
Rating:
5.0

I love this place and the employees are very nice and friendly people . I will recommend this stores 100%

EVELIA RIVERA VEGA  |  Overall Experience 
Rating:
5.0

Make many trucks available

Ahmed Richard 
Rating:
5.0

Nothing everything is perfect

Abraham Rangel 
Rating:
5.0

I will tell anybody about this facility. Mr. Leonard Gay and his staff were exceptional. The customer service I received went above and beyond excellent. The U-Haul at 10811 Bissonet is the facility that is wonderful.

Christine McGowen 
Rating:
5.0

Customer did not leave a comment.

Shawn Sumpter 
Rating:
5.0

Customer did not leave a comment.

ZACKERY MURPHY 
Rating:
4.0

I would of gave the facility a 5 but I don’t like you have to get out your car to swipe key to access gate to get in need remote entrance

Willie Jean Strickland 
Rating:
5.0

Everything was Perfect, the service representative was very nice and helpful, I will Definitely be coming back to this location as Always, Thanks Pamela

Pamela McHenry 
Rating:
5.0

I strongly recommend this Uhaul Location to all my Frinds Best Customer Service

DARSHAK THACKER 
Rating:
5.0

Great customer service and excellent management.thnks

EDWARD GREEN 
Rating:
5.0

Customer did not leave a comment.

Robert Burse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Varsha Bhabad 
Rating:
5.0

Fine

Donald benson  |  First Impressions 
Rating:
4.0

the accessible hours weren’t the best

TREY TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anisha Badarpura 
Rating:
5.0

I will definitely come back again keep the good work up thanks.

anthony orji  |  Overall Experience 
Rating:
5.0

Awesome customer service people are very helpful

LIEZEL KIMBLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jairus herring   |  First Impressions 
Rating:
5.0

Leonard was great! The whole process was straightforward and easy to follow.

Kelly Walker 
Rating:
5.0

Since i am about uhaul i don't know that is good lie this, but when I coming in I know that this is opportunity for people like me i love it and God bless America for introducing this uhaul.thanks

Febisola Akingbesote  |  First Impressions 
Rating:
5.0

I’m satisfied with the storage just wish you could go to it earlier than 7:00pm but I’m happy im good

Mark Bateast  |  First Impressions 
Rating:
5.0

Fast n reliable…..

Grish Chaudhary 
Rating:
5.0

Customer did not leave a comment.

Alfredo Hector  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Florence Zital 
Rating:
5.0

Customer did not leave a comment.

Alfredo Hector 
Rating:
5.0

Management was Very Friendly

TYRONE JOHNSTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martins Shittu 
Rating:
5.0

Call to reserve needs more clarity on what's needs when you get to store other than its ok

randy pettis 
Rating:
5.0

Customer did not leave a comment.

Monchel Johnson 
Rating:
5.0

Service with a smile. Thanks.

Alonzo Watson 
Rating:
1.0

Customer did not leave a comment.

Daniyal Muhammad  |  Overall Experience 
Rating:
4.0

Just saw that there were mice droppings in my climate storage so might need to check on that and see what and where are mice 🐁.

CHRISTENE STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Nava Mondragon  |  Overall Experience 
Rating:
5.0

Excellent service, help full employees and friendly

Sandra Rivera 
Rating:
5.0

They gave excellent customer service.

Maggie West 
Rating:
5.0

Customer did not leave a comment.

WILLIE DAVIS  |  Overall Experience 
Rating:
5.0

She accommodated a last minute stop

SHERRI SMITH  |  First Impressions 
Rating:
4.0

Nothing

Fatimah Olaifa 
Rating:
5.0

Leonard/Manager was very knowledgeable, offered great advice & answered ALL my questions. This is the first time I have rented a storage unit. Leonard was very detailed & made me comfortable in my decision to rent from U-Haul. Towards the end of completing the process, another associate/Robert Reed came in & was also very friendly & helped me with the gate card. Both associates were very professional & accommodating! Leonard & Robert are excellent examples of how to provide amazing customer service!! These two are VALUABLE ASSOCIATES & deserve all incentives &/or awards & recognition available.

SANDRA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Lee 
Rating:
3.0

Smooth experience with class and integrity from beginning to end.

Anne-Maria Freiku 
Rating:
5.0

Customer did not leave a comment.

Rejeana Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Ghasham 
Rating:
4.0

Customer did not leave a comment.

VICTOR CHIBUZO 
Rating:
5.0

Customer did not leave a comment.

Olayinka Oluwatayo  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

sabrina thompson 
Rating:
5.0

Customer did not leave a comment.

Donte Gentry 
Rating:
5.0

Everything was perfect there is no need to improve.

patrick deiggs 
Rating:
5.0

Good professional customer!👍🏽👍🏽👍🏽👍🏽

Mercedes Arriola 
Rating:
1.0

Customer did not leave a comment.

ALAYSHIA MAYS 
Rating:
5.0

Customer did not leave a comment.

OLUFUNKE OBISANYA 
Rating:
5.0

They always take care of customers problems Thanks you

murad mohammed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annmarie Levine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Schuster 
Rating:
5.0

Keep doing what y'all doing good job honestly happy New Years

Michael Sandles 
Rating:
5.0

Never get rid of D-AN

ADOLFO GARCIA 
Rating:
5.0

Great customer service

Michael Washington  |  First Impressions 
Rating:
5.0

The clerk at the store was great help.

FNU BISMILLAH 
Rating:
5.0

Customer did not leave a comment.

Annmarie Levine  |  First Impressions 
Rating:
5.0

Thank you is awesome experience

Nouman Akram 
Rating:
5.0

Customer did not leave a comment.

Herniqua Ware  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilburn Forest 
Rating:
5.0

Excellent service from all staff members every time.

cheryl keys  |  Overall Experience 
Rating:
4.0

I had an unfortunate experience. I dropped off my rental and somebody else that dropped another rental had blocked my car in the parking lot. I was not able to get out so I had to get somebody else to pick me up and pick up my car the next day. This happened at around 9:30 pm. I called U-Haul customer service and they weren't able to do anything. It would be great to have somebody on call to be able to move a truck if it's blocking another car.

Amadeus Mizraim 
Rating:
5.0

Customer did not leave a comment.

Jessica Savant 
Rating:
5.0

Everyone at this facility did an amazing job to ensure that my pick up and return went as smoothly as possible.

Latisha Harris 
Rating:
5.0

Todo.exselente.lo.recomiendo

Juan Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Fleming  |  First Impressions 
Rating:
5.0

Mr. Robert was very helpful to me and my family every step of the way.

Lee Hudson  |  First Impressions 
Rating:
5.0

Take care of them well.

Victoria Nutekpor 
Rating:
4.0

Customer did not leave a comment.

MBAZURIKE EZE  |  Overall Experience 
Rating:
5.0

This is the first time renting a storage unit I hope is safe!!!

Ivan Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarea Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

INGRID ASHLEY  |  Overall Experience 
Rating:
5.0

Amazing job guys

Jonathan Pacheco 
Rating:
5.0

Leonard was excellent start to finish! We will definitely rent a truck again from this location if we need one.

Randy Brooks 
Rating:
5.0

Nothing just keep up the Good Work 🤠

Julius A Vickers 
Rating:
5.0

Think y'all so much

Keshia Minor  |  Overall Experience 
Rating:
5.0

As always KEEP UP THE GOOD WORK 🤠

Julius A Vickers 
Rating:
5.0

Leonard Susan Bob Danielle and there's one more lady and I can't think of her name but the crew and all was very good very professional and I appreciated that help they were caring so my name is Robert Marshall and I would gladly recommend someone to come back to the U-Haul on bissonnet thank you so much

RObert Marshall  |  Overall Experience 
Rating:
3.0

Average

Edna Jean  |  First Impressions 
Rating:
5.0

Front desk guys where so nice. Very helpful overall great customer service! They made it so easy to get what I needed.

Angie Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakia Collins 
Rating:
5.0

Once again KEEP UP THE GOOD WORK 🤠

Julius A Vickers 
Rating:
5.0

Keep up the Good Work

Julius A Vickers 
Rating:
5.0

Customer did not leave a comment.

MELODY KIDD  |  Overall Experience 
Rating:
5.0

Everything is best at this Uhaul location , I strongly recommend this location to all my friends

DARSHAK THACKER 
Rating:
5.0

Customer did not leave a comment.

Keshia Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOSES NGANGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERHONDA STOVALL  |  Overall Experience 
Rating:
5.0

Leonard provided me excellent same-day service, securing me the right size truck and right size storage all within 60 minutes. Facilities and equipment were clean and ready to work. And he was training a new assistant manager all the same time. This man deserves a raise! I’ve been using U-Haul all my life, and this was a memorable experience. Great job to all!

Jerome Vielman  |  First Impressions 
Rating:
5.0

Great customer service at that particular. The manager Leonard is very professional. Thanks Leonard.

Peter brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Pearson  |  First Impressions 
Rating:
5.0

Mr Leonard and the lady was so nice and friendly and also went over and beyond I love this place and the people

MELODY KIDD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA TERRY  |  First Impressions 
Rating:
5.0

They were Wonderful

Kayla Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mai Le  |  Overall Experience 
Rating:
4.0

Everyone was very nice and courteous the only thing your large Storage is not very large for the price that you were charging I had a four bedroom living room kitchen I had to purchase two large storage to get all my furniture in

MARY ALLEN  |  Overall Experience 
Rating:
5.0

I have no regret for choosing your storage. I enjoyed it, felt comfortable as my belongings were well secured. Thank God your storage and well behaved staff. Thank you and God bless you all.

Adekunle Oke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUINCY MONROE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda stallworth  |  Overall Experience 
Rating:
5.0

Very impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he’s been in customer service for while. If nothing changes I plan on being here for while

CLAUDIA CHAVIRA  |  First Impressions 
Rating:
5.0

Jerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.

GWENDOLYN LEWIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zina Akajevwe  |  First Impressions 
Rating:
5.0

Jerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he’s there

CATHERINE GREEN  |  First Impressions 
Rating:
5.0

The guy Leonard was very helpful and very polite. Would recommend to anyone.

ej newton  |  First Impressions 
Rating:
4.0

Allow 24 hours entrance amd that 5 star review is right there...

Domingo De Los Santos  |  Overall Experience 
Rating:
1.0

I let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated .hello

Carmen Leyba  |  Overall Experience 
Rating:
5.0

I was impressed with the Staff. He was exceptionally friendly, polite and helpful.

Samuel Bangura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

olusegun aleilo  |  Overall Experience 
Rating:
5.0

Very satisfied customer

Brenda Coleman  |  Overall Experience 
Rating:
5.0

Very pleasant staff, accommodate and helpful.

james boswell  |  Overall Experience 
Rating:
5.0

Best storage arrangements ever

Lucky Uwaifo  |  First Impressions 
Rating:
1.0

I am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request. LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!

CHINEL EZEWUZIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BROWN  |  First Impressions 
Rating:
5.0

Gerald was great and super helpful!

NATHAN SIMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoVaughn Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olayinka Shorunke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

florance meyers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joshua chathman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Durwin DeBose  |  Overall Experience 
Rating:
5.0

Your staff handled my account with professionalism I'll continue to do business with them

LESLIE RUGENA DUPREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor Gregory  |  Overall Experience 
Rating:
5.0

I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. Thank you!

Janie Skadden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miasia Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus Kemp  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricardo Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie Lee  |  First Impressions 
Rating:
5.0

Absolute professional and accommodating staff

ernest allen  |  First Impressions 
Rating:
4.0

Everything went well and I will be back

JAMES BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita jackson  |  First Impressions 
Rating:
3.0

The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.

Christina Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cholotte Ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jackson  |  Overall Experience 
Rating:
4.0

None @ all

Willie Fezzia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantia Bowles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY HARRIS  |  First Impressions 
Rating:
5.0

Lenard was very helpful and personable. The space was just what i need for a quick month! Thanks

Sandra Shaver  |  First Impressions 
Rating:
5.0

Nice guys

JIM OLAYE  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Adeyemi Ajayi  |  Overall Experience 
Rating:
5.0

I was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.

Fontella Tutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SILVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina Reyes  |  First Impressions 
Rating:
5.0

management staff was extremely helpful

Trevell Colbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farrayn Jenkins  |  Overall Experience 
Rating:
5.0

They are professional in their service

noel Com  |  First Impressions 
Rating:
5.0

Everything was good. Thanks Mr. L for making everything so easy and helpful.

Tonya Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armando Vega  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ABDUL ALHASSAN  |  Overall Experience 
Rating:
5.0

Todo muy bien

MAYKEL PEDROSO  |  Overall Experience 
Rating:
5.0

Great staff

Robert Manes  |  First Impressions 
Rating:
5.0

Great management nice and friendly staff very helpful

Robert Manes  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL AND QUICK . THE MANAGER WAS EXCELLENT

Byrd Sampson  |  First Impressions 
Rating:
5.0

My customer service rep was great! She was so pleasant and helpful! She rocked!!

Ashley Minton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Henderson  |  Overall Experience 
Rating:
5.0

Great staff.love it there.

Charlie Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Wynn  |  Online Move In 
Rating:
5.0

Staff very professional Very kind and helpful I been with this location for 4 yrs Thank you to all of the staff.

Nelva Penpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Linsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby Kennedy  |  Overall Experience 
Rating:
5.0

No comment.

Victor Gregory  |  First Impressions 
Rating:
5.0

very happy with the whole experience

Akeel Cochinwala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Mark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERTA MINOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Astra Bailey  |  Overall Experience 
Rating:
5.0

Very satisfied good customer service thank you.

Mongelia Ross  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aricie Piton  |  First Impressions 
Rating:
3.0

My assigned storage space was broken into. No compensation. Excessive rent increases. I recommend Friendliness that will go long way.

KENNETH AMAECHI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Rogers  |  Overall Experience 
Rating:
5.0

Thanks You!

Chadwick Hall  |  Overall Experience 
Rating:
4.0

Associates was super cool

Stacy St. Hilaire  |  First Impressions 
Rating:
5.0

From the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I received

Deborah Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANA USEN  |  Overall Experience 
Rating:
5.0

Keep up the good work

George Remmie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharone thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANAH COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleasha Herrington  |  Overall Experience 
Rating:
5.0

Excelente servicio y mucha amabilidad

Zeidy J Flores Hurtado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Ruiz  |  Overall Experience 
Rating:
5.0

I appreciate you all for keeping my things secured and safe since 2018

FnU Patience  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william stewart  |  Overall Experience 
Rating:
4.0

Management is much more professional and courteous.

Edgar DANSBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha Arzu  |  First Impressions 
Rating:
5.0

NA

ANDREW WILLIAM COLEMAN  |  Overall Experience 
Rating:
5.0

Uhaul means business, judging from the setting.

EFEMENA OGBAIDE  |  First Impressions 
Rating:
5.0

The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.

LEONARD GAY  |  Overall Experience 
Rating:
3.0

The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.

ROBERTA MINOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD GAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMELLA GIBSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mercedes taylor  |  Overall Experience 
Rating:
5.0

Great service from staffers.

Yesimot Amosu  |  Overall Experience 
Rating:
5.0

Five star rental accommodations and customer service.

stephen fasuyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Oneil  |  First Impressions 
Rating:
1.0

Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.

Mali Reed  |  Overall Experience 
Rating:
5.0

You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!

Kevin Streeter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Derrick Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suwuan English  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquithea Lanee Robertson  |  First Impressions 
Rating:
5.0

I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.

Ray Caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Greer  |  Overall Experience 
Rating:
5.0

Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.

Bret Ashworth  |  Overall Experience 
Rating:
5.0

Great service!

Joshua Bogany  |  Overall Experience 
Rating:
1.0

Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.

DAVID ROGERS  |  Overall Experience 
Rating:
1.0

U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.

Marcus Johnson  |  First Impressions 
Rating:
5.0

they were great I give them a 10 +

Courtney Reese  |  Overall Experience 
Rating:
5.0

Great experience and friendly staff.

Dominique Holmes  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful, I really appreciated that !!! Thank You

Jim Decarlo  |  Overall Experience 
Rating:
5.0

I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping me

CONSTANCE BROUSSARD  |  First Impressions 
Rating:
4.0

The staff was very co-operative and helpful

Farida Kinnare  |  Overall Experience 
Rating:
5.0

Staff is nice, understanding, and very helpful.

Michaella Meemore  |  Overall Experience 
Rating:
5.0

EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your help

ROSALIND BLAIR  |  First Impressions 
Rating:
5.0

Great customer service

Alicia Reyes  |  Overall Experience 
Rating:
5.0

Great customer service

Hansel Riddock  |  Overall Experience 
Rating:
5.0

Everything were excellent

Ivory Wilson  |  First Impressions 
Rating:
5.0

Satisfied

NICHOLAS IBEWUIKE  |  Overall Experience 
Rating:
4.0

E was very helpful.

Dianna Godley  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

shemika ellis  |  First Impressions 
Rating:
5.0

Very okay i really appreciate you guy. God bless

Kudirat aderibigbe  |  Overall Experience 
Rating:
5.0

Tracy is great. We had a good chat with him as well.

Moji Huey  |  Reservation 
Rating:
5.0

Great service

Jim Decarlo  |  Reservation 
Rating:
5.0

Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I’m glad for choosing the one that I am at now . Thank you!!!

Jim Decarlo  |  Reservation 
Rating:
5.0

Thank you

Carlos Merlos  |  Overall Experience 
Rating:
5.0

Services excellent

IBUOROIBO AMABEOKU  |  Overall Experience 
Rating:
4.0

Move out went smoothly

SHARNETTE BAREFIELD  |  Overall Experience 
Rating:
5.0

Never had problems and staff was always helpful.

LORAINE CLINE  |  Overall Experience 
Rating:
5.0

Thanks for your assistance during my needs.

RUBEN RENTERIA  |  Overall Experience 
Rating:
5.0

Thank you!

shane thompson  |  Overall Experience 
Rating:
5.0

No "omm÷n/

natalia cabezas  |  Overall Experience 
Rating:
5.0

Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. Thanks

JULIUS VICKERS  |  Overall Experience 
Rating:
5.0

The only self-storage I will use

Charlotte Cooper  |  Overall Experience 
Rating:
5.0

Good

MIRIAM JIJON  |  Overall Experience 
Rating:
5.0

I would use U-Haul again

MICHAEL ASHWOOD  |  Overall Experience 
No reviews have been submitted for this location.

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