I only needed the truck for 1 day and was charged for 2 which is ridiculous. 400 dollars for 1 day of usage, it was a waste of money. I will NEVER use uhaul again or recommendsherry L.
Customer Reviews for U-Haul Moving & Storage at Bissonnet
Houston, TX 77099
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.darlene T.
The agents that work the desk were making up pricing as they go..online it states a 100.00 retainer without card information they stated 160.00 I gave them 180.00 cash and he only put 160.00 on the paperwork. When I came back for my change he stated that it will be sent to the card on file but there was no card on file. I used a card with the moving company and had no issues. The recipet from uhaul states I was issued cash. So your agents kept my money after treating me like I was a criminal and like I was going to take the uhaul even though my reservation said I needed it for 10 hours.Keldon W.
Leonard and jarold are very helpful..Reginald D.
Overall very good experienceAdnan K.
Thank you so much the person who attended was so nice.Gloria B.
Leonard worked with D-An from the Stafford location to secure me a much better deal than what I got online. ¡Gracias!Lucia D.
El cliente no dejó un comentario.Della P.
El cliente no dejó un comentario.ADELEKE A.
El cliente no dejó un comentario.Jose N.
El cliente no dejó un comentario.QUINCY M. | First Impressions
El cliente no dejó un comentario.Linda s. | Overall Experience
El cliente no dejó un comentario.danna B.
Very impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he's been in customer service for while. If nothing changes I plan on being here for whileCLAUDIA C. | First Impressions
Jerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.GWENDOLYN L. | First Impressions
El cliente no dejó un comentario.Zina A. | First Impressions
Jerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he's thereCATHERINE G. | First Impressions
Everything was fine to my standardsRhonda F.
The guy Leonard was very helpful and very polite. Se los recomiendo a todos.ej n. | First Impressions
Allow 24 hours entrance amd that 5 star review is right there...Domingo D. | Overall Experience
I let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated .helloCarmen L. | Overall Experience
I was impressed with the Staff. He was exceptionally friendly, polite and helpful.Samuel B. | First Impressions
El cliente no dejó un comentario.olusegun a. | Overall Experience
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.sophonia S.
Very satisfied customerBrenda C. | Overall Experience
Very pleasant staff, accommodate and helpful.james b. | Overall Experience
Best storage arrangements everLucky U. | First Impressions
El cliente no dejó un comentario.Shawntell M.
The employee was very kind well knowledge of his job and what I needed he was a great helppatricia ann W.
I am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request. LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!CHINEL E. | Overall Experience
El cliente no dejó un comentario.JOSEPH B. | First Impressions
Staff niceDien T.
Gerald was great and super helpful!NATHAN S. | First Impressions
Just keep doing kindPAULINO I.
The gentleman that helped me with starting the rental and when I returned the truck was great! He was so helpful and kind even though I was hours over my time frame. He's was still courteous and nice throughout the entire process.CHANNELL R.
El cliente no dejó un comentario.JoVaughn R. | Overall Experience
El cliente no dejó un comentario.eric s. | Overall Experience
El cliente no dejó un comentario.Olayinka S. | First Impressions
First truck they gave me was dead. Had to swap for another truck.LEO N.
El cliente no dejó un comentario.florance m. | Overall Experience
El cliente no dejó un comentario.joshua c. | Overall Experience
Continue the Great WorkNGOZI A.
El cliente no dejó un comentario.BARBARA C.
The GM was super, friendly and helpful. I will come back and refer my friend to this locaton. Bravo. MINH T.
El cliente no dejó un comentario.Durwin D. | Overall Experience
Thank you for the great service!ALEXIS H.
Your staff handled my account with professionalism I'll continue to do business with themLESLIE RUGENA D. | Overall Experience
El cliente no dejó un comentario.KEITH J. | Overall Experience
People where not rude but they didn't explain anything about the return procedure. I explained to them that I would probably return the truck after hours. The gentleman told me to download the app and follow the instructions, so I did that and the instructions did not indicate where to put the keys so I figured to lock the keys in the truck as they would probably have a spare. Now I'm being charged a extra $100. Not a good feeling for a misunderstanding.cesar C.
El cliente no dejó un comentario.Victor G. | Overall Experience
El cliente no dejó un comentario.LUCY MAE R.
I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. ¡Gracias!Janie S. | Overall Experience
El cliente no dejó un comentario.MAUREEN W.
El cliente no dejó un comentario.Miasia O. | Overall Experience
El cliente no dejó un comentario.Lexus K. | Overall Experience
It was an amazing experience for me. Although I have all the requirements which made the whole process easier,I found a quick solution to the moving procee bordering my mind at that time. Gracias.STEPHEN B.
Greatly appreciate 🙏 but the equipment was return back and I did not receive a receipt from UhaulKamoru A.
El cliente no dejó un comentario.Carlos M.
El cliente no dejó un comentario.EKEMINI U.
I used a vehicle for less than 10 hrs but I was billed for 2 days. Extortion is what I think about the companyOLALEKAN S.
El cliente no dejó un comentario.Ricardo F. | Overall Experience
El cliente no dejó un comentario.Willie L. | First Impressions
Overall a good rental experience. Checking back in was a little slow but still okay.Willie L.
The gas was on a different level then the contract showed. I took a picture before hand to show. They don't show you the truck till after you sign. This is the second issue of them trying to charge more for their mistake. So I knew to take pictures of everything.ALEXIAS L.
Absolute professional and accommodating staffernest a. | First Impressions
Everything went well and I will be backJAMES B. | Overall Experience
El cliente no dejó un comentario.juanita j. | First Impressions
Excellent! No commentsJOSHUA A.
Jerold was AMAZING! He definitely showed a customer service that is hard to find. I appreciate him greatly for going the extra mile to ease some of the stress from an already stressful time. Kevin Alley, Sales Manager - Gillman ChryslerKEVIN A.
El cliente no dejó un comentario.SYED S.
The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.Christina R. | Overall Experience
El cliente no dejó un comentario.Danish Q.
El cliente no dejó un comentario.Cholotte I. | Overall Experience
El cliente no dejó un comentario.Lola T. | First Impressions
El cliente no dejó un comentario.Kimberly J. | Overall Experience
El cliente no dejó un comentario.LAWANDA J.
None @ allWillie F. | First Impressions
El cliente no dejó un comentario.Chantia B. | Overall Experience
Fix the air-condition. It wasn't working.CATARINO R.
El cliente no dejó un comentario.LEO N.
You are awesomeSUNDAY J.
El cliente no dejó un comentario.MARY H. | First Impressions
Lenard was very helpful and personable. The space was just what i need for a quick month! GraciasSandra S. | First Impressions
Nice guysJIM O. | First Impressions
El cliente no dejó un comentario.CHRISTOPHERSON C.
The reason I only rated the location as "average" is that it wasn't the location I selected 6 weeks in advance and I had to drive 15 miles to pick it up at this location. The original location I selected was only 1 mile from my home.CHARLES W JR P.
I initially scheduled with Meyerland location but when I called to ask a few questions the customer service shown was horrible. I cancelled at that location and scheduled at the Bissonet location. When I called to confirm that the truck will be available the gentleman was so polite and helpful and then when I picked up the truck it was a breeze as well as dropping off the truck. I am so beyond thankful with the Bissonet team. Thank you!!Stephanie P.
Everybody was super nice and friendly. Love it ! No complaints at all . Good job guysCHELSEA W.
El cliente no dejó un comentario.NORA T.
Everything was fineJAMES ALVIN K.
El cliente no dejó un comentario.efraim J.
Very friendly and helpful staff.Adeyemi A. | Overall Experience
I was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.Fontella T. | Overall Experience
Good customer serviceCEDRICK A.
El cliente no dejó un comentario.Charlie G.
El cliente no dejó un comentario.NIEVES C.
El cliente no dejó un comentario.ANTHONY S. | Overall Experience
El cliente no dejó un comentario.Angelina R. | First Impressions
Excellent customer service! Would recommend to anybody who needs a uhaul!Adrian T.
El cliente no dejó un comentario.THAER M.
management staff was extremely helpfulTrevell C. | First Impressions
El cliente no dejó un comentario.Farrayn J. | Overall Experience
They are professional in their servicenoel C. | First Impressions
Everything was good. Thanks Mr. L for making everything so easy and helpful.Tonya R. | First Impressions
Get rid of management very horrible worst experience I have ever encountered in my life will never recommend U-Haul to nobody I'm very upset in the way I was treated poor customer service manager should be fired immediately.RANDY J.
El cliente no dejó un comentario.BOBBY K.
Great Customer Service. Always friendly and patient. I rent a truck here about twice a month and gas never been a hassleCHATINA M.
El cliente no dejó un comentario.Armando V. | First Impressions
El cliente no dejó un comentario.DARSHAK T.
Excellent, professional, & courteous customer service from the young lady & older gentleman.JANIS M.
Everything was good.RITA LYNN J.
El cliente no dejó un comentario.ABDUL A. | Overall Experience
El cliente no dejó un comentario.PAPYSS N.
Just keep doing what you're doingLAWRENCE P.
Rude Employees Except one older Gentleman. He was very nice! But two extremely rude ladies one named Melonie. I will never ever rent another Uhaul and I plan to tell as many people as possible how very rude and unprofessional the employees are at this store. They expect you the customer to know the prices they expect you the customer to be there exactly at 9am and they are no even there on time to open there own store. No this was so unexceptable. Will NEVER get another UHUAL will rent a truck or enterprise truck or pay a moving company after there rudeness. However I do again want to say there was one older Gentleman and not the manager he was rude to a very older man like in his 60/70 who went got the truck he was so very nice and helpful and the only one who wanted to work. Its a shame how the others treated him demanding when he was the hardest working. I want my money back for the extra day I was charged because one the lady was late to work and Two i asked if I could use the night drop and she said no but I don't know why?Deymis C.
Todo muy bienMAYKEL P. | Overall Experience
Bigger trucks and movers stole the dollyKENNETH C.
El cliente no dejó un comentario.ERNESTO C.
El cliente no dejó un comentario.Donald B.
All good. This time was very fast and easy.DOMINGO S.
Great staffRobert M. | First Impressions
Great management nice and friendly staff very helpfulRobert M. | Overall Experience
VERY PROFESSIONAL AND QUICK . THE MANAGER WAS EXCELLENTByrd S. | First Impressions
El cliente no dejó un comentario.Susana B.
My customer service rep was great! She was so pleasant and helpful! She rocked!!Ashley M. | First Impressions
It was very disrespectful one of the workers in there is very disrespectful she did not check the equipment if y'all go there make sure they check the equipment because you will be possible of something that you didn't to the accuse me and my husband hitting a tree and messing up the top of the truck when she didn't even go over the truck to make sure the trucks didn't have no issues for nothing she just went by what the truck had from what the last person had and she tried to say that we hit the truck now they trying to tell us we have to pay for something that we didn't do so yes I have my lawyer on it they are very poor service they are not the place you need to rent a U-Haul from because you would not be satisfied the truck we had made a whole bunch of noiseYVETTE A.
El cliente no dejó un comentario.James H. | Overall Experience
Mr Leonard and Mr Don were professional and very kindALETHEA W.
Great staff.love it there.Charlie D. | Overall Experience
El cliente no dejó un comentario.Latoya W. | Online Move In
Staff very professional Very kind and helpful I been with this location for 4 yrs Thank you to all of the staff.Nelva P. | Overall Experience
El cliente no dejó un comentario.Dana L. | First Impressions
El cliente no dejó un comentario.Bobby K. | Overall Experience
No comment.Victor G. | First Impressions
very happy with the whole experienceAkeel C. | First Impressions
Nothing. The service was prompt and very professional.HERMAN B.
El cliente no dejó un comentario.Patricia M. | First Impressions
El cliente no dejó un comentario.SOPHIE V.
El cliente no dejó un comentario.JAZMINE W.
El cliente no dejó un comentario.CHUNG K.
Everything is okay so far.RITA K.
El cliente no dejó un comentario.ROBERTA M. | Overall Experience
I was overcharged i returned the truck with the gas amount and it was clean yet i was charged 84 dollars fees i didn't even know were added plus i didn't surpass the millage eitherdarwin A.
I strongly recommend this Uhaul location to all my friends , Truck was very clean and Manager Leoberd & his staff was very professional & they make sure I got full tenk of Gas, also even though I rented so many times in past but they make sure I have 1800 number if need to contact after hours or any emergency , Thank you Uhaul corporation for keeping good people in team,DARSHAK T.
El cliente no dejó un comentario.Astra B. | Overall Experience
Very satisfied good customer service thank you.Mongelia R. | First Impressions
El cliente no dejó un comentario.Aricie P. | First Impressions
El cliente no dejó un comentario.Kimberly T.
My assigned storage space was broken into. No compensation. Excessive rent increases. I recommend Friendliness that will go long way.KENNETH A. | Overall Experience
El cliente no dejó un comentario.DORIS F.
El cliente no dejó un comentario.Thomas R. | Overall Experience
El cliente no dejó un comentario.ADEREMI A.
Thanks You!Chadwick H. | Overall Experience
Associates was super coolStacy S. | First Impressions
El cliente no dejó un comentario.KELECHI N.
Prices are outrages would never come here againDestiny C.
El cliente no dejó un comentario.KIMBERLY J.
El cliente no dejó un comentario.Reynier A.
The 2 employees were amazingDebra B.
Don't change the pickup location at the last minute and make the customer drive 2.5 hours out of their way to pickup the equipment after the original pickup location was 5 minutes away.STEPHEN B.
Please keep LaToi Rayme as agent at this facility. I've done business here before and it used to be very unprofessional. Now a great place to do business.Dorothy M.
Personnel, Ms. Toy extended exceptional customer service. What an awesome experience today.ERLENE P.
From the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I receivedDeborah H. | Overall Experience
Have smaller Van's for smaller movesTAMMENIA F.
El cliente no dejó un comentario.CHRISTIANA U. | Overall Experience
Keep up the good workGeorge R. | First Impressions
El cliente no dejó un comentario.sharone t. | First Impressions
El cliente no dejó un comentario.DERRICK N.
El cliente no dejó un comentario.Dnise C.
El cliente no dejó un comentario.Sarah W.
El cliente no dejó un comentario.Jill S. | First Impressions
El cliente no dejó un comentario.JUAN F.
El cliente no dejó un comentario.PATRICE B.
Best staff ever!TRANG H.
Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. ErickSELENE H.
El cliente no dejó un comentario.GERALD WAYNE M.
El cliente no dejó un comentario.CHRISTIANAH C. | First Impressions
El cliente no dejó un comentario.Aleasha H. | Overall Experience
When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.Kimberly T.
Excelente servicio y mucha amabilidadZeidy J F. | First Impressions
El cliente no dejó un comentario.Samuel R. | Overall Experience
I appreciate you all for keeping my things secured and safe since 2018FnU P. | Overall Experience
El cliente no dejó un comentario.william s. | Overall Experience
Management is much more professional and courteous.Edgar D. | First Impressions
El cliente no dejó un comentario.Keisha A. | First Impressions
NDANDREW WILLIAM C. | Overall Experience
Uhaul means business, judging from the setting.EFEMENA O. | First Impressions
The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.LEONARD G. | Overall Experience
The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.ROBERTA M. | First Impressions
El cliente no dejó un comentario.LEONARD G. | First Impressions
El cliente no dejó un comentario.Sharon W. | First Impressions
El cliente no dejó un comentario.CAMELLA G. | Overall Experience
El cliente no dejó un comentario.mercedes t. | Overall Experience
Great service from staffers.Yesimot A. | Overall Experience
Five star rental accommodations and customer service.stephen f. | Overall Experience
El cliente no dejó un comentario.Katherine O. | First Impressions
Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.Mali R. | Overall Experience
You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!Kevin S. | Online Move In
El cliente no dejó un comentario.Derrick W. | First Impressions
El cliente no dejó un comentario.Suwuan E. | First Impressions
El cliente no dejó un comentario.Shaquithea Lanee R. | First Impressions
I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.Ray C. | Overall Experience
El cliente no dejó un comentario.Jacqueline G. | Overall Experience
Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.Bret A. | Overall Experience
Great service!Joshua B. | Overall Experience
Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.DAVID R. | Overall Experience
U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.Marcus J. | First Impressions
they were great I give them a 10 +Courtney R. | Overall Experience
Great experience and friendly staff.Dominique H. | First Impressions
Everyone was nice and helpful, I really appreciated that !!! GraciasJim D. | Overall Experience
I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping meCONSTANCE B. | First Impressions
The staff was very co-operative and helpfulFarida K. | Overall Experience
Staff is nice, understanding, and very helpful.Michaella M. | Overall Experience
EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your helpROSALIND B. | First Impressions
Extraordinario servicio al clienteAlicia R. | Overall Experience
Extraordinario servicio al clienteHansel R. | Overall Experience
Everything were excellentIvory W. | First Impressions
SatisfiedNICHOLAS I. | Overall Experience
E was very helpful.Dianna G. | First Impressions
Very friendly and helpful staff.shemika e. | First Impressions
Very okay i really appreciate you guy. God blessKudirat a. | Overall Experience
Tracy is great. We had a good chat with him as well.Moji H. | Reservación
Great serviceJim D. | Reservación
Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I'm glad for choosing the one that I am at now . Thank you!!!Jim D. | Reservación
GraciasCarlos M. | Overall Experience
Services excellentIBUOROIBO A. | Overall Experience
Move out went smoothlySHARNETTE B. | Overall Experience
Never had problems and staff was always helpful.LORAINE C. | Overall Experience
Thanks for your assistance during my needs.RUBEN R. | Overall Experience
¡Gracias!shane t. | Overall Experience
No "omm÷n/natalia c. | Overall Experience
Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. GraciasJULIUS V. | Overall Experience
The only self-storage I will useCharlotte C. | Overall Experience
BuenoMIRIAM J. | Overall Experience
I would use U-Haul againMICHAEL A. | Overall Experience
Servicios adicionales en esta ubicación
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