Comentarios de los clientes para U-Haul Moving & Storage at Bissonnet

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Bissonnet

Clasificación general:

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George R. | First Impressions |
Clasificación:

Keep up the good work

sharone t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DERRICK N.
Clasificación:

El cliente no dejó un comentario.

Dnise C.
Clasificación:

El cliente no dejó un comentario.

Sarah W.
Clasificación:

El cliente no dejó un comentario.

Jill S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JUAN F.
Clasificación:

El cliente no dejó un comentario.

PATRICE B.
Clasificación:

El cliente no dejó un comentario.

TRANG H.
Clasificación:

Best staff ever!

SELENE H.
Clasificación:

Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. Erick

GERALD WAYNE M.
Clasificación:

El cliente no dejó un comentario.

CHRISTIANAH C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aleasha H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kimberly T.
Clasificación:

When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.

DALILA C.
Clasificación:

El cliente no dejó un comentario.

Zeidy J F. | First Impressions |
Clasificación:

Excelente servicio y mucha amabilidad

Samuel R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LUIS M.
Clasificación:

El cliente no dejó un comentario.

FnU P. | Overall Experience |
Clasificación:

I appreciate you all for keeping my things secured and safe since 2018

MOHAMMAD A.
Clasificación:

Best and professional services.

Alfredo H.
Clasificación:

El cliente no dejó un comentario.

william s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jimmy S.
Clasificación:

El cliente no dejó un comentario.

Omar R.
Clasificación:

El cliente no dejó un comentario.

Edgar D. | First Impressions |
Clasificación:

Management is much more professional and courteous.

Keisha A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANDREW WILLIAM C. | Overall Experience |
Clasificación:

NA

EFEMENA O. | First Impressions |
Clasificación:

Uhaul means business, judging from the setting.

RODNEY A.
Clasificación:

Eric was very professional and kind about the entire experience.Thank you so much.

FELICIANO G.
Clasificación:

El cliente no dejó un comentario.

LILLIAN G.
Clasificación:

El cliente no dejó un comentario.

LEONARD G. | Overall Experience |
Clasificación:

The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.

ODUNAYO F.
Clasificación:

GREAT SERVICE!

EDRENA L.
Clasificación:

Bissonnet location has excellent service.

Lisa R.
Clasificación:

The entire experience was frustrating. The people were rude and argumentative. They would not allow me to use my bank card (not prepaid) with a VISA symbol to secure a cargo van which i had previously done at a different location. When I pointed that out I was told that the other location broke the rules and he wouldn't rent to me. Because I needed the truck for later times in the day this location was my only option. So i got on my phone, made a reservation. Entered all the info. Drivers license photos. Credit card, etc to lessen contact with the agents inside. Upon my 2nd arrival I was still treated rudely. I was made to provide my DL again and photos were taken. I was asked to insert my CC although I had already provided all the information online. It is now 3 days later and I get an email from the location this morning with a copy of my contract (a little late I've already returned the truck) and a new charge for the original amount is reflecting in my bank in addition to the total amount paid in full that had already been charged. The location claims it is a hold amount and basically told me its my problem and to contact my bank. I rented 3 weeks ago at a different location and it was a smooth easy process with only 1 amount charged at the time of drop off. It's shameful that all locations are not held to the same standard.

FAYIN Z.
Clasificación:

The only problem is this is the third place I visit to get the first part of my order! It's not his problem, it's the system. it's the order confirmation call department!

ROBERTA M. | First Impressions |
Clasificación:

The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.

LEONARD G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sharon W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PATRICIA S.
Clasificación:

El cliente no dejó un comentario.

Demetrice D.
Clasificación:

El cliente no dejó un comentario.

NARMEEN V.
Clasificación:

I just drove 11 miles and they showed I need to put 4 gallons gas. I wonder what kind of trunk is that which gives the mileage of 3 miles per gallon.

CAMELLA G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WARREN BRANDON M.
Clasificación:

El cliente no dejó un comentario.

ROBIN R.
Clasificación:

El cliente no dejó un comentario.

mercedes t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Yesimot A. | Overall Experience |
Clasificación:

Great service from staffers.

MONICA J.
Clasificación:

El cliente no dejó un comentario.

Isela H.
Clasificación:

El cliente no dejó un comentario.

TINA W.
Clasificación:

El cliente no dejó un comentario.

GONZALO B.
Clasificación:

El cliente no dejó un comentario.

BIJO D.
Clasificación:

This is not the first time I had booked an u haul but this was the worst treatment I ever received. I would never ever go back to this location of uhaul. I felt compelled and harrassed. I had only used the uhaul for just 6 miles and hence pumped a dollar in gas. The manager there told me that I will be charged 6.5 $ towards gas charges . I told him that I just pumped a dollar in gas as I used the vehicle for 6 miles in total. He told me that , it was not even a gallon and charged me 6.5$ for the same. I did not resist as I had no time to waste. Just paid the amount and left diplomatically.

stephen f. | Overall Experience |
Clasificación:

Five star rental accommodations and customer service.

Katherine O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Katherine O.
Clasificación:

Everything was awesome.

MONIQUE W.
Clasificación:

El cliente no dejó un comentario.

CARMALITA A.
Clasificación:

El cliente no dejó un comentario.

Mauricio D.
Clasificación:

The truck can was not clean inside. There was only 1/8 tank of fuel. The attendant apologized, but that doesn't put gas in the vehicle...we were expecting a hurricane and in a hurry to depart.

SMART A.
Clasificación:

Keep rhe good job rolling

ROBERT D.
Clasificación:

El cliente no dejó un comentario.

Mali R. | Overall Experience |
Clasificación:

Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.

Tammy T.
Clasificación:

El cliente no dejó un comentario.

ROCHELLE J.
Clasificación:

El cliente no dejó un comentario.

Kevin S. | Online Move In |
Clasificación:

You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!

LILLIAN D.
Clasificación:

El cliente no dejó un comentario.

Festus L.
Clasificación:

You are doing good for now @ this location, keep it up.

Demetria R.
Clasificación:

Nothing every thing was excellent

ANH M.
Clasificación:

Derrica was great! Made my experience fast and painless

Kevin S.
Clasificación:

Keep up the great work!

MARIA CONCEPCION Y.
Clasificación:

Make the rental process less complicated by informing the customer what they will need to do from beginning to end because the automated system gets confusing at some parts; especially the photo uploading part.

Romanda G.
Clasificación:

El cliente no dejó un comentario.

MATTHEW O.
Clasificación:

El cliente no dejó un comentario.

Roland E.
Clasificación:

El cliente no dejó un comentario.

PRECIOUS D.
Clasificación:

Everything was just fine

Roland E.
Clasificación:

El cliente no dejó un comentario.

Derrick W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LEONARD G.
Clasificación:

Great staff, Eric and Melanie was really great when I returned the truck.

Reginald W.
Clasificación:

El cliente no dejó un comentario.

MONICA L.
Clasificación:

It double charged my account

JENNIFER H.
Clasificación:

It seems my last two rentals I had a problem with my service where by I wanted to do a 24 hour rental and was told each time the truck was reserved for someone else at a certain time which forced me to have the rental back and do a rush job. The first time I call about over extending after a different shift was on I was told by that person they don't know why I was told that and told me I could keep the truck. (After all I paid a full rental fee). The exact same experience happened the second time and that truck also WAS NOT RESERVED! In addition, you all owe me for 14.6 mileages and I have not received a reversal on my debit card as to date. I would appreciate the refund that is due to me. My contact number is 713-405-0366. Thank you very much for this survey.

DANIEL D.
Clasificación:

El cliente no dejó un comentario.

Suwuan E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lizbeth C.
Clasificación:

El cliente no dejó un comentario.

MONICA L.
Clasificación:

All was well

Steve M.
Clasificación:

Truck had a terrible front end vibration that was dangerous at highway speeds.

Tomas B.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

Every thing was ok

NOEL M.
Clasificación:

El cliente no dejó un comentario.

RAVEN GEISHA MON B.
Clasificación:

El cliente no dejó un comentario.

ELISHCA R.
Clasificación:

Well the only problem I had was being transfered to different locations bc they didn't confirm if the location had trucks. I got transferred twice. It was a time issues. Other than that everyone I work with was very pleasant.

Samantha T.
Clasificación:

Both the management and the employees were exemplary in their customer service and their willingness to try to accommodate my needs

SAMANTHA T.
Clasificación:

El cliente no dejó un comentario.

TAMMY S.
Clasificación:

El cliente no dejó un comentario.

Shaquithea Lanee R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

pamela W.
Clasificación:

El cliente no dejó un comentario.

KARINA N.
Clasificación:

Awesome staff!!!!!! excellent customer service!

Gloria B.
Clasificación:

Great customer service.

FNU B.
Clasificación:

Terrible people working at the front desk. They don't explain you how the process work. Leonard behaving Is bossy. Will not come back to this location.

Ray C. | Overall Experience |
Clasificación:

I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.

Jacqueline G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Augustine O.
Clasificación:

El cliente no dejó un comentario.

Abiola O.
Clasificación:

El cliente no dejó un comentario.

Abdul S.
Clasificación:

Plz don't charger customer for the gas if already refill it

tommy N.
Clasificación:

Do a outstanding performance indeed already

Terry G.
Clasificación:

Eric Hitton was a great help. Made my experience pleasant and efficient.

Alfredo H.
Clasificación:

Great customer service from Leonard Gay, very professional. I will recommend by friends use this location.

Daisy C.
Clasificación:

Everything was good

Alfredo H.
Clasificación:

Leonard Gay gave exceptional customer service, this is my 2nd time back in 2 weeks & he has rented the correct size vehicle both times. Great help, knowledgeable and I'll definitely be back!

Jasper A.
Clasificación:

El cliente no dejó un comentario.

Alfredo H.
Clasificación:

Great customer service!

Shontavia R.
Clasificación:

El cliente no dejó un comentario.

Sophia R.
Clasificación:

El cliente no dejó un comentario.

Tim B.
Clasificación:

El cliente no dejó un comentario.

Soledad G.
Clasificación:

El cliente no dejó un comentario.

Noriel B.
Clasificación:

Good job. Thanks

Sandra B.
Clasificación:

No improvement that I can think of at this time. Great customer service from the beginning until I return the truck I want thank the young lady again for excellent service

Bret A. | Overall Experience |
Clasificación:

Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.

Edisson M.
Clasificación:

Lo que no me gusto fue que cuando llame al servicio al Cliente me dijeron que podiamos recojer la troca antes de las 8:30 pero cuando llegamos a recojerlo nos dijeron que teniamos que esperar hasta la hora de la recogida y estuvimos esperando mas de media hora, porfavor no vielvan a hacer eso el tiempo de cada persona es valioso.

Joshua B. | Overall Experience |
Clasificación:

Great service!

Miguel E.
Clasificación:

the place is to picky about where or how to park the returning U-haul rental truck. Is like they want you have an accident with the truck inside the storage area. Its like a maze right there at that location and they want you to park their trucks in a very difficult spot. If you do not have very good driving skills do not rent at this location your moving truck.

Arlene H.
Clasificación:

You might put a hook in the cargo area to hang a dolly. Otherwise everything was perfect. I loved the truck and employees were very considerate and helpful.

DAVID R. | Overall Experience |
Clasificación:

Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.

darlene T.
Clasificación:

Requesting refund of CRW-insurance covergage told I'm always Geico, Thanks.

Jose A.
Clasificación:

El cliente no dejó un comentario.

Willy Valdes K.
Clasificación:

expensive

Marcus J. | First Impressions |
Clasificación:

U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.

Patrick O.
Clasificación:

Always explain the details of the contract to the customers

Diana D.
Clasificación:

El cliente no dejó un comentario.

Logan R.
Clasificación:

El cliente no dejó un comentario.

Linda J.
Clasificación:

Need more lighting at truck return area.

Tina W.
Clasificación:

El cliente no dejó un comentario.

Jorge F.
Clasificación:

100% satisfied with the equipment and excellent customer service

Courtney R. | Overall Experience |
Clasificación:

they were great I give them a 10 +

Dominique H. | First Impressions |
Clasificación:

Great experience and friendly staff.

Jim D. | Overall Experience |
Clasificación:

Everyone was nice and helpful, I really appreciated that !!! Thank You

CONSTANCE B. | First Impressions |
Clasificación:

I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping me

Farida K. | Overall Experience |
Clasificación:

The staff was very co-operative and helpful

Michaella M. | Overall Experience |
Clasificación:

Staff is nice, understanding, and very helpful.

ROSALIND B. | First Impressions |
Clasificación:

EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your help

Alicia R. | Overall Experience |
Clasificación:

Great customer service

Hansel R. | Overall Experience |
Clasificación:

Great customer service

Ivory W. | First Impressions |
Clasificación:

Everything were excellent

NICHOLAS I. | Overall Experience |
Clasificación:

Satisfied

Dianna G. | First Impressions |
Clasificación:

E was very helpful.

shemika e. | First Impressions |
Clasificación:

Very friendly and helpful staff.

Kudirat a. | Overall Experience |
Clasificación:

Very okay i really appreciate you guy. God bless

Moji H. | Reservation |
Clasificación:

Tracy is great. We had a good chat with him as well.

Jim D. | Reservation |
Clasificación:

Great service

Jim D. | Reservation |
Clasificación:

Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I’m glad for choosing the one that I am at now . Thank you!!!

Carlos M. | Overall Experience |
Clasificación:

Thank you

IBUOROIBO A. | Overall Experience |
Clasificación:

Services excellent

SHARNETTE B. | Overall Experience |
Clasificación:

Move out went smoothly

LORAINE C. | Overall Experience |
Clasificación:

Never had problems and staff was always helpful.

RUBEN R. | Overall Experience |
Clasificación:

Thanks for your assistance during my needs.

shane t. | Overall Experience |
Clasificación:

Thank you!

natalia c. | Overall Experience |
Clasificación:

No "omm÷n/

JULIUS V. | Overall Experience |
Clasificación:

Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. Thanks

Charlotte C. | Overall Experience |
Clasificación:

The only self-storage I will use

MIRIAM J. | Overall Experience |
Clasificación:

Good

MICHAEL A. | Overall Experience |
Clasificación:

I would use U-Haul again

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