Great staff and very clean location
Wesley D.Customer Reviews for U-Haul Moving & Storage at Belcher Rd
Testimonials From Recent Customers
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Prices way to high
Danny R. | Overall ExperienceRepresentatives were very friendly and easy to work with. My only complaint is that I was charged for safe move, $10, when I never requested this coverage. I made this reservation the day before and specifically declined this coverage. I only received the contract after I turned in the vehicle (same day). The person checking me in gave me the total for the rental which included the $10 charge. I asked that she remove it, claimed she didn't know how to do that. I must now deal with the manager trying to get a refund. I would think there should have been a way to adjust my bill at the time I turned in the vehicle.
Terry M.Provide beer and strippers!
James S.There's no way you can improve what's great already! Every worker that I had contact with which was a total of three were outstanding. Great customer service skills.
Deitra S.The equipment was clean but old, old, old. Too old and inappropriate for moving on the Interstate. Please put that one to rest and get some newer equipment or I will be forced to seek alternatives.
Thomas G.I had a great experience storing with U-haul! I never had an issue getting into my storage unit and the facility was always very well-kept. Should I need to store anything again, I know exactly who to call!
Tommi C. | Overall ExperienceMaryann was wonderful, thank you!
Donald L.WOW, the cleanest and friendliest place on Earth, great customer service, location and staff. 3 thumbs up.
Juan Z.I previously had made a RESERVATION for a cargo van TWICE. Then had my reservations MOVED to a different location miles away from the location I made the reservations at. I have no vehicle and choose to ride my bicycle. Just not MILES AWAY! HONOR the reservation at the location made. QUIT SCREWING PEOPLE OVER!!!
Robert G.During this hectic time in my life it was nice that I was able to secure a storage unit with ease. The staff was extremely friendly and helpful. The service was quick and efficient which was appreciated greatly.
heather c. | First ImpressionsEverybody and everything was Outstanding !!!
Charles W. | Overall ExperienceNewer facility; exceptionally well maintained, with a friendly, professional staff
Anthony L. | Overall ExperienceDominic did a fantastic job handling a difficult customer without losing his temper AND he managed to not let it sour his interactions with me his next customer Professional all the way as someone with over 30 years of customer service experience and degree in human development I would have found thus cisomer a challenge
FELISA G.Marryanne was great
JILLYN M. | Overall ExperienceMaryann & Wanda we're super friendly and helpful. Everyone there is an asset to UHAUL! Thanks for a great experience!!
Mike G. | First ImpressionsAll done quickly and they kept me in the loop of any changes.
jeanette C.The staff are very friendly and helpful. Easy access whenever you need to get in.
Larry D. | Overall ExperienceMary Ann was fantastic and very personable love the way I was treated, staff went above and beyond
Bryan R. | Overall ExperienceIt’s a nice place. I liked that they had different types of carts to use.
Weston P. | Overall ExperienceThank you, for your kindness.,
Colleen W. | Overall ExperienceMaryann was so caring an helpful with my leaving. I feel no sh Ed is an awesome Manager You r fortunate to have her managing your business. Melissa Boutwell
Mellissa B. | Overall ExperienceMary the manager is the BEST! Love her.
Jorge V. | First ImpressionsMaryann was the best and the rest of the staff
Carlos W. | Overall Experienceeveryone was very professional and helpful ...starting with Dominic.
Gene D. | First ImpressionsMary Ann was friendly and helpful
Tim B.Nice people
Ronald M. | First ImpressionsThe manager Mary Holland was very nice and helpful and professional.
Jared H. | First ImpressionsMaryAnn has been so pleasant and helpful over the years. Never any problems.
CATHY S. | Overall ExperienceThe employee who helped us, (I think it was Dominic) was amazing!! He took all the time we needed to help us make more informed decisions about a few final items before we left the location. The experience with him took our experience from what could have been average up to excellent! He was very competent and knowledgeable and the facility itself was extremely clean and well maintained.
Jon G. | First ImpressionsFast and convenient. Friendly service.
Brendaliz O. | Online Move InThe van was nice. However, I requested a hand truck to use when I made the reservation. I never got the hand truck and upon returning the guy accused me of stealing it and still charged me the rental fee for the hand truck. I was going to get a quote from them for a storage unit, but not now. I'll never go back to this location again.
Stephan R.Very good and fast service. Very clean facility and staff very courteous.
Vidro N.Kindness, Consideration, Respect, Customer care and Consideration Above and beyond expectations. Gracias
Pamela B. | Overall ExperienceWanda and Maryann wear very helpful and knowledgeable during the times visiting uhaul office.Thanks
PHIL G. | First Impressionsvery good service very helpfull staff
JOSEPH S. | Overall ExperienceWanda was excellent, great person to deal with.
Larry D. | First ImpressionsWe had our belongings in your facility for more than 20 years. The air-conditioned facility was always top-notch and kept our stuff free from mold or other damaging effects. Frank Kowal
Frank K. | Overall ExperienceFabulous experience. Appreciate ever smiling and helpful Staff.
Sunita M. | Overall ExperienceMary Ann In the office was very helpful and pleasant. Thank you so much for everything
Charlotte S. | First ImpressionsDominic was so helpful and patient. I am not computer savy. He walked me through every process. He's the best!
Deborah G. | First ImpressionsDominic and Mary Anne were amazingly helpful and friendly!!
Candy M. | First ImpressionsI have been using the same storage facility on and off for many years. The manager Mary Anne is super nice, friendly, professional and very helpful. The facility is always well kept and clean. I highly recommend this location to anyone who needs a safe clean storage with people who cares in charge.
Abdul M. | First ImpressionsThe staff was very helpful and friendly
Lina S. | First ImpressionsDominic was very helpful and very nice.
Cindi / Jim B. | First ImpressionsThe staff were really nice and friendly. Every conversation with them was like speaking to your friend. They were attentive and responsive to all my needs and made recommendations where needed. If I ever need a storage, I will surely go back. Thank you for being there when I was in need. If all people were like your guys, the world would be a better place.
Francis B. | Overall ExperienceThe unit was not the size selected. Had to make due with a smaller unit.
Annette Michelle L. | First ImpressionsThis is a great facility Mary Ann Holland runs a great ship. The best facility I have ever rented I would recommend this facility to anyone.
Gary H. | Overall ExperienceI really appreciated the walk through of where and how to access my rented unit. I left satisfied I could come and go as needed, and in fact, did so the next day. The unit was so clean and cool which will save my furniture and items from heat and humidity. Highly recommend this particular storage facility at Ulmerton and Belcher.
Cher S. | First ImpressionsAll around good
Tim B.Both parties I dealt with were friendly, helpful and efficient.
William M.Nothing I think the way you're running it now it's perfect no complaints
Gerard H.When our reservation was transferred to this location due to some scheduling error, the staff were very helpful, professional, and friendly. Making the unexpected switch very easy to deal with.
Allan F.Not anything at all. Itwas a perfect experience.
Norman E.Was surprised to find a lock inside the unit. I was having a stressful night and didn't even think to get one! So happy to find one!
Caren C. | Online Move InThe owners are wonderful and take pride in the facility.
frederick f. | Overall ExperienceGreat personal attention/customer service I look for safety and this place provides it.
VIviana A. | First ImpressionsThe websites reservation system is ASS. You are better than this. I shouldn't have buttons to add services and randomly placed text links to decline them. It's a childish design and predatory against naive users.
michael N.I put a 5 star review due to the fact that at reception Wanda was exceptional.
Gerald T. | First ImpressionsI apologize that I do not remember the young mans name that waited on me the day I went to look at the storage spot. He was very polite, very well mannered and a real treat to deal with. He was so helpful and went above and beyond. EXCELLENT CUSTOMER SERVICE!!!!!!
Lou ann B. | Overall ExperiencePerhaps u could stop overbooking so what was available at a location was actually available.
Willie B. | First ImpressionsCustomer service was poor and communication was poor. Told us one price but took a totally different price from our debt card. I will never use this location again
mustafa F.Everything was great Mary Ann was a Heaven Sent
Melvin H. | First ImpressionsManagement was awesome
dorwin k. | Overall ExperienceEverything great. The one problem was that I got an email stating that my next payment was due. This was AFTER we had vacated the unit. Had to call to verify that it was a done deal. Guess the email was autogenerated but did give me a scare for awhile!! You need to fix that.
Alice W. | Overall ExperienceVery helpful staff,
JOSEPH B. | Overall ExperienceGreat staff who all work together to make this an excellent location. Great leadership,
Alan P. | Overall ExperienceGreat people! So nice and accommodating. This is how a business should be run. Take lessons from this location and owner/ manager. She loves her job and loves this property. Pride of property and her job shines bright in this location. Thank you. A+! Capt.Derek
William B. | Overall ExperienceGreat people who run this place and very efficient and friendly.
DEBORAH Y. | First ImpressionsVery easy experience.
Jacob Z. | First ImpressionsMaryanne is amazing. I have been to many storage facilities whether they were my own or friends, and this is the cleanest, most well run facility I have seen. She and her staff are all friendly and helpful. They make you feel like family. I will highly recommend them to anyone in the area.
EILEEN R. | Overall ExperienceMary is phenomenal! She and her staff have always gone above and beyond with great service. I felt safe at all times. They are great communicators. I wish all my storage experiences were this good.-Jason
jason j. | Overall ExperienceI have recently Hired legal counsel because Mary called the cops on legal State tested HEMP I had in my rented storage. The cops illegally took my product out of the storage where in no terms or conditions does uhaul state you can not out legal hemp in and now because of Mary I am having to sue the largo police department for illegally taking my product which because of Mary has now given me PTSD and I have lost 3 buyers for my product. You better prepare to hear from my lawyer real soon.
KYLE M. | Overall Experienceroom was locked when we got to it...
Edward F. | Online Move InOther facilities in area offer free use if rental truck on move in .. U-Haul should do same
dave b. | First ImpressionsStaff was always friendly and always willing to assist.
Johnny S. | Overall ExperienceWould recommend!!! 2nd time using this facility very clean.. Mary is the best!!!!
KELLEY K. | Overall ExperienceEasy to reserve. Great overall experience. Management is very helpful.
Randall E.Would have liked the elevators to have worked so we could use their cards to load and put the stuff up top of one of the storage containers instead of walking up the stairs and we were both disabled and can't carry that stuff
Alex B. | First ImpressionsWhen picking up and returning the truck those employees was great with there service.
Raymond M.The associates are very good at their jobs.
Donna H.There was a problem with our contract however the manager Ms Holland handled it quickly and efficiently,so that it caused us no delay
Raymond P. | First ImpressionsEstá excelente la aplicación
Luis D. | Overall ExperienceMary Anne and her staff always go way above for their customers. I was very pleased and would highly recommend them .
Rhonda R.The young man working there was amazing. Even though Uhaul had the unit screwed up in the system, he worked with me to get it figured out. I was not happy that Uhaul couldn't accommodate me since the unit was in the system as separate and is now combined with another unit, at no fault of mine of the young man working. Since the unit was offered to me at the rate of a 7X10 and there was not another one on the property, I know that Uhaul could have just made the customer happy and just let me have the two units for the price of 1 since I already unloaded my trailer in the parking lot to get to the item I needed in the storage unit first, Poor Property Mangement, and if the property manager is not gonna be able to answer questions when the other staff members have legitimate issues, allow the employees to make on the spot decisions without fear of being fired or reprimanded. Complete thanks and admiration to the young man working that day. Total respect for being sure a responsible young man at an early age. Dont ever find that in kids these days! I wish you well young man. And as I told you then, don't let the small things you can not control in life bother you!
Rocky A. | First ImpressionsMary Anne is a dream to work with. Dominic is very thorough and professional. Top notch, great service!
Jaime F. | First ImpressionsThe staff are very friendly, knowledgeable about moving/storage situations. The areas are always clean. Would definently recommend this location.
Donna H.The staff is always friendly and helpful. Will use them in the future.
Donna H.I use many U-Hauls storage places and trucks but never encountered anyone as helpful, friendly and knowledgeable as MaryAnn. The place was exceptionally clean. Damon and her entire staff was very helpful.
Debbie M. | Overall ExperienceI was told a cart would be available. There were none around. The very nice worker pulled one from their storage unit. ¡Gracias!
Debra B. | First ImpressionsGreat experience Staff was very knowledgeable Thankyou
Rodney D. | First ImpressionsMaryann is top notch. The unit was clean the business was clean she was super helpful I would give her on a scale of 1-10 a definite 10. Thanks again.
KYLE M. | First ImpressionsX
Ryan B. | First ImpressionsAbsolutely amazing service
Frank C. | Overall ExperienceMary, was fantastic she's very professional, very courteous, and very knowledgeable. Through Mary I receive the U-Haul experience; Mary represents the U-Haul values of excellent, So, for the boys and girls in the suits " Keep Up The Good Work! " Russell Reed Jr Russell Reed Foundation 360 Central Avenue Suite 800 St. Petersburg FL 33701-3984 United States russellreedfoundation.org-Website russell.reedfoundation@russellreedfoundation.org-Email:
Russell R. | First ImpressionsEXCELLENT EXPERIENCE. HIGHLY RECOMMEND
Therese L. | Overall ExperienceAdvertised different prices than what it was
Richard P. | First ImpressionsMaryann was very great and awesome helping me find an affordable storage that I need awesome and great work thumbs up for great customer service job to Mary Ann and all the employees at Uhaul
Diana R. | First ImpressionsI would rather it be 24hrs instead
Fernado f. | First ImpressionsMary Anne and Dominic are amazing!
JOHN P. | First ImpressionsWanda and Maryann are the best employees you have at that location. I would recommend people to that location because of them both.
Carol/Moses B. | Overall ExperienceMary was so very kind & helpful
KELLEY K. | First ImpressionsMary Ann was great very friendly and so wonderfully helpful. Made the experience amazing.
MYLES Gabrielle C. | First ImpressionsVery friendly staff and helpful thank you uhaul
JONATHAN P. | First ImpressionsBest management! Mary Ann is so helpful!
ZIARA D. | Overall ExperiencePersonnel very friendly and helpful! Se los recomiendo a todos.
Opal H. | Overall ExperienceMary goes up and above helping others. What customer service! Thank you! Mary contacted me on the road on our way to Florida, was there when we arrived after closing to let us in. It was an ordeal moving a family of 6 over 1000 miles, but Uhaul was there for us. I can't say enough about this facility. The Uhaul facility we rented the truck from was very helpful in Indiana as well, we will use Uhaul for all our moving and storage needs in the future.
Lisa T. | Overall ExperienceI would let my friends know where to go if they need a place to go for a storage unit.
Charles D. | Overall ExperienceMary Ann was very helpful. Facility very well maintained.
Daniel G. | First ImpressionsWent above and beyond to help me.
Holly B. | First ImpressionsThe only drawback to this location is there is absolutely no where to park while you come inside to get rental.
Connie R.there is a disconnect between the telephone reps and the actual location. Telephone reps stated no insurance required and no uhaul lock required. I was required to buy both when I checked in as it is a Uhaul requirement I was told about buying insurance and the lock
David C. | First ImpressionsMary Ann is the best. Great experience Will highly recommend!
Rick H. | Overall ExperienceMary Ann was super efficient and friendly.
Opal H. | First ImpressionsMary Ann is THE BEST!!! She was so helpful, knowledgeable and patient when I needed a storage unit on short notice! She provided the best customer service I've ever experienced!
Susan M. | Overall ExperienceMaryann and her staff have helped above and beyond to accommodate my needs at not only this facility, but they have coordinated with other local U Haul facilities to help insure my needs have been met at those facilities as well. I could not have asked for better.
HEIDY A. | First ImpressionsSuch a pleasant experience! I believe I first worked with the owner, she was super, and with Wonda upon my return whom was just as super!
Erin G.Mary is simply amazing
Dana S. | Overall ExperienceMary Ann es muy buena con información y su buen humor. He referido 5 miembro de mi familia
Carlos W. | First ImpressionsWonder customer service!! Five stars!!
JEFFREY B.I have never been to such a clean and well maintained facility like this one ever, and the staff was not only helpful, but genuinely professional and courteous. Not only would I recommend this facility, I will use them again myself if within 20 miles of where I or a family member is! Thank you staff at U haul, you are definitely the best!! Thumbs up! Drew White...
Drew W. | Overall ExperienceThe owner was so very nice and helpful!
Thomas K.Excellent customer service!
ASHLEY B. | First ImpressionsEveryone is super nice and super helpful all the time and I never ever have a problem, super easy process
Cheyenne H. | Overall ExperienceGracias
Carleen W. | Overall ExperienceManager of this location was a beautiful soul. Very pleasant to work with and very easy transaction moving forward. A++ customer service.
Gregory B.Upon arrival I was extremely tired from from driving 8hrs. Once I walked inside of the office Mary was sitting behind the desk and welcomed me with a big smile and a bottle of water, Its definitely a hot day here In Florida so it was much needed. Mary made The Check-In process very very easy for me. Uhaul should be honored to have an employee like her she is amazing!!!!!!! Gracias
Uniquekwa B. | First ImpressionsThe last managing the facility was very helpful and went above and beyond to help us have a great rental experience. First class.
Arthur C.Best Uhaul manager I have had the pleasure of meeting. She went above and beyond to help me.
Twyla Z. | First ImpressionsAll the staff there are very helpful and great to work with
Jeffrey F. | Overall ExperienceMary Anne was great. She made the whole process go very smooth.
Rick H. | First ImpressionsMary went above & beyond helping. She was a great asset for the uhaul name!
PAULA S.