To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.Heather P.
Customer Reviews for U-Haul Moving & Storage at Alpine Ave
Walker, MI 49504
(South of I-96)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great staff. The employees who helped was the best. Purple hair. Great person.RYAN THOMAS L.
On our way to our destination, a wrench light came â€œONâ€ the dash display, then on our return trip, the light came ON again, I didnt know if this was important or if we would make it back home. Your people need to check these vehicles better before releasing to another customer.RICHARD STEPHAN H.
El cliente no dejó un comentario.VINESSA KAY H.
No need to improve they always have what I go there for thats why I keep going there.ROBERT W.
All was well. Hava was courteous and friendly and took good care of my needs.GERALD STEPHEN A.
El cliente no dejó un comentario.JILL ELIZABETH W.
Cut down on the barrage of text messages sent after I make a reservation.GERALD LEE E.
Employees seemed to be high on marijuana.William K.
Excellent service-overall a great experience.TIMOTHY LOUIS H.
El cliente no dejó un comentario.SHARON KAY M.
El cliente no dejó un comentario.CHRIS ALLAN D.
El cliente no dejó un comentario.LINDA HARKNESS H.
Customer service.....what a joke! SLOW & RUDE rule the day!!Charles S.
Everything went as expected. Thank you.Ryan W.
Might add another employee .JAMES C W.
Nothing that comes to mind.JAMES ROBERT S.
El cliente no dejó un comentario.MARY JEAN C.
I did not receive the appliance dolly that I had ordered. We made it work on the move but the people I spoke to did everything they could to get me one prior to the location I picked up my vehicle from closing. After the fact, I was not charged without question and I believe the situation couldn't have been handled any better. Thank you and I have nothing but positive things to say from my experience.Randy K.
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.SAGE MALINA H.
El cliente no dejó un comentario.JERRY J.
The sign by the drop off says wait until someone comes out. Had to go in and let them know I was dropping off something.Daphne V.
El cliente no dejó un comentario.Calvin J.
El cliente no dejó un comentario.CHLOE LORRAINE J.
Staff was rude and not personable at my pickup location. Truck was dirty when I picked it up, I had to clean it. Check engine light was on in the truck. The staff at the Alpine location was not helpful in anyway with questions therefore; I had to contact the 1-800 Uhaul number for any help.ALLYSON ELEANOR B.
El cliente no dejó un comentario.DANIEL JAMES W.
El cliente no dejó un comentario.KYLE STERLING S.
The customer service was great, but the mileage was incorrect, and it end up charging me for 30 more miles more than I drove.Christopher C.
Dropped off the equipment an hour before the time due. Two staff sitting on site doing nothing instructed me to "park it anywhere" and they would check it in. After dropping off the equipment and leaving i receive an email receipt the following day with an extra days charge added With other options to rent equipment just avoid this location. I can only assume it is laziness or maliciousness that lead to charging me more than they should have. Either reason is enough to never go back.JARED RUSSELL E.
El cliente no dejó un comentario.Carl W.
El cliente no dejó un comentario.COREY JOHN A.
Thank you and good job.EUGENE-MICHAEL T B.
Quick & easy with on line check in. Pleasant staff.Elizabeth M.
The guy working was really helpful also.LARRY ALAN D.
El cliente no dejó un comentario.Antiaisha H.
Nothing I can think of the staff was friendly on the phone and in the store.CURTIS W.
El cliente no dejó un comentario.DONNA M.
One of the workers (blond hair, pony tail, heavyset) was NOT good at customer service. When I walked in and asked who I should speak to, he pointed to the other guy and continued to talk to his co-worker about personal issues, basically ignoring me. The other employee (dark hair, glasses) was more appropriate in terms of customer service.Jeanne N.
El cliente no dejó un comentario.CRAIG C.
El cliente no dejó un comentario.PATRICK MICHAEL S.
Employees at the drop off location simply sat at the desk and said to leave keys in the vehicle. No greeting, no explanation, nothing. Pathetic customer serviceMichael H.
The atendent acted like he really didn't want to be working on the day I picked up the trailer, when he hooked up my trailer he checked the lights, said everything was good but when we got on the highway we ha no break or turn signal lightsMichael K.
The dollies I had reserved months in advance were not available at the time of pickup. The UHaul representative explained that dollies and moving pads are not inventoried and consequently may not be available as reserved. That it is quite perplexing. Thankfully, the pickup location had an appliance dolly that could be substituted. Otherwise, the reservation, pickup, and dropoff all went quite smoothly. ¡Gracias!Mark N.
Online return is miserable to use.THOMAS DANIEL V.
El cliente no dejó un comentario.BRENDA LE I.
El cliente no dejó un comentario.ANDREA MELISA B.
Why the hell am I paying a 30 dollar fuel fee for 10 dollars worth of gas. Not cool.Ford M.
Pay your employees better and higher more people. The people there are overworked. Their service was good given their situation.ANDREWJAMES T.
El cliente no dejó un comentario.MICHAEL LEE M.
El cliente no dejó un comentario.MARY JEAN C.
El cliente no dejó un comentario.ALICE MARY C.
The staff seemed very reluctant to unhook our car dolly.GARYHUGH M.
El cliente no dejó un comentario.ALEXANDER C.
El cliente no dejó un comentario.TAMMY SUE E.
El cliente no dejó un comentario.GREGORY DALE W.
Quick and effecient rentalTODD K.
El cliente no dejó un comentario.ROBERT SHAWN B.
My experience and interaction with the staff was a notch above outstanding. I did my pickup on time and had to return later that day for a small ball to tow and the lady working the counter ( hair in pride colors) was simply AWESOME. I will be a regular U-Haul customer when needed for sure thank you, MichaelMICHAEL F.
Would have had enough personnel to provide actual return instead of being told they will send final billing after their daily walk thru. I would expect check in would be done while I was there.MICHAEL LEE M.
Equipment return process was odd - no one to verify check-in and confirm equipment. received email 2 days later.REED B.
El cliente no dejó un comentario.TIMOTHYRICHARD J.
Service personnel were great, friendly helpful. Have used uhaul twice in past 6 months and will use again because of this. Truck they recommended was perfect A+. Keep doing what you are doing.. ThanksGREGORY ALAN S.
El cliente no dejó un comentario.Jacob H.
This location was excellent, but I am disappointed with the overall U-haul experience. I was able to reserve a trailer online, but then five hours later I received a call saying they didn't have a trailer available. I had to drive 40 mins to this location to get a trailer (and obviously take it back to the same location), which was extremely inconvenient. And then when I mentioned the $50 guarantee when you reserve with a credit card Steven from the Muskegon, MI Apple Ave. location was a (excuse my French) complete asshole.NATHANYU HARDY G.
Man with pony tail at counter had terrible attitude. Trash (old tire) found in my trailer. The trailer smelled awful.Daniel I.
El cliente no dejó un comentario.Graciela H.
El cliente no dejó un comentario.EMILY JENNIFER M.
The gentleman who helped us with pick-up/drop off was very friendly and helpful -- despite being very busy. I was trying to do it all through my phone but was having issues with the location settings and he offered to handle it for me. In a hectic day, I appreciated the excellent service.Jennifer A.
Great staff General Manager was helpful and knowledgeable it felt like he cared about me the customer. DanDANIEL B.
Very helpful and accommodating crew at this shop.HAROLD A.
Staff was very helpful and got me hooked up quickly.David F.
El cliente no dejó un comentario.James R.
gave me wrong trailerRonald R.
El cliente no dejó un comentario.CATHERINE JEAN B.
El cliente no dejó un comentario.ERIC W.
can't think of anything you can improve on everything was the bestLEE ROBERT H.
I am very impressed on how the trailer done with my car, since it was my cars first time. Over all the Sales Agents were nice, very friendly, and helped out what i needed for the trailer, a huge thank you for everything they doMARK T.
The young lady was very nice cooperative got me and get me out. And very polite to the people that are waiting.CRAIG HENLEY J.
The equipment condition 26' truck was beyond poor condition and sub standard for uHaul. It seriously shook so terribly we felt the cab would come off the truck. The dashboard bounced around as if if was hardly attached to the frame of the truck and the tires probably should have been replaced 15,0000 miles ago. The oil light came on within the first 20 miles of the trip, and was a half quart low on oil, so it obviously was not maintained prior to being rented. The vehicle needs some serious attention before continued to be rented outDAVID C.
El cliente no dejó un comentario.JEFFREY ROBERT S.
El cliente no dejó un comentario.kristopher B.
El cliente no dejó un comentario.Blake B.
Nothing. You guys are awesome already.SEBASTIAN C.
El cliente no dejó un comentario.LOWANDA H.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.TODD J B.
Have the truck that I paid for. I've been charged twice now!JAMES STEVEN M.
Would NOT recommend. Truck broke down before we reached the destination, upon further inspection oil was super low and truck was out of coolant. We were given a ticking timebomb! Trucks should be inspected before given to customers! Extremely disappointed. Even the tow truck driver told us we should have used PenskeMegan B.
First trailer lights did not work. Statement made: "I told my manager those lights needed to be fixed." Second trailer was dirty inside and required work before I could put goods inside. Other than that - things were smooth.John V.
El cliente no dejó un comentario.NORA FRANCES K.
Thank you so much for serviceKENNY P.
El cliente no dejó un comentario.Lora G.
El cliente no dejó un comentario.Robert K.
Add comment section when filling out form for overall cleanliness check before renting.. it was ok.. no dings or chips but windows were filthy and smelled like someone hauled cattle...Gina W.
Nothing, the service was better than expected!JAMES FRANCIS S.
El cliente no dejó un comentario.JOEL V.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.Sarah C.
Nothing, was a great experienceDAVID CHARLES B.
Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.VALERIE N. | Overall Experience
Servicios adicionales en esta ubicación
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