El cliente no dejó un comentario.GAGE B.
Customer Reviews for U-Haul Moving & Storage at Allen Rd
Peoria, IL 61615
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Camisha N. | Overall Experience
Clerk was rude and had attitude. And he was all by himself. No one else at location.Angela H.
Fast friendly service at a great price.becky A.
Customer service need work on !!andrea C.
Great facility. Well maintained. Very clean. Highly recommend to everyone I come in contact withTIMOTHY A. | Overall Experience
Great experience and value. The staff was friendly, knowledgeable, and helpful.Jeff W.
El cliente no dejó un comentario.Greg A.
El cliente no dejó un comentario.Eugene G.
El cliente no dejó un comentario.WANDA H.
El cliente no dejó un comentario.ashley m. | Overall Experience
Rude lazy employees, false mileage and gas readings, piss poor equipment conditions. You should be put out of business.Aaron O.
El cliente no dejó un comentario.darren D.
When I rented my truck the starter went out and really wasted my timeHeaven W.
El cliente no dejó un comentario.wesley C.
El cliente no dejó un comentario.REX S.
El cliente no dejó un comentario.Leslie B.
El cliente no dejó un comentario.jody S.
The manager is very professional.liesa d. | First Impressions
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Leslie B.
As others have commented, staff was helpful, organized and friendly. The truck was well maintained and very clean in the cab and in the cargo area unlike many prior experiences at several other Uhaul locations (despite 150K on the odometer). Check in and check out were easy. This could serve as a model for other locations from a customer's perspective.Paul G.
El cliente no dejó un comentario.Darren G.
I appreciate Mark's (manager) flexibility and knowledge throughout my household moving/storage process. Him providing additional space in short notice and allowing the loading of a bigger than normal truck in the deck made a significant difference in my customer experience. Also, having all the moving stuff (boxes, tape, etc. ) in stock helped with saving time. I'd recommend this U-Haul branch any time. Only recommendation goes towards making the safety access process bullet proof. When moving my stuff the security system didn't recognize my code. Time was 11 pm and there was no one to get help from. The phone number in the security boxes was useless. The person answering the call did not provide any help. Movers had to take my stuff in their truck and return next day.Edgar V. | Overall Experience
It was an easy process and the employees are awesome.Cherie A.
Continue with what you're doing a nice jobAesha I.
Trailer was very old have used this one beforeMark C.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.MONIQUE H.
They are the best in the Business ,that's why I do all my storage and rentals with them❤️👍Chantay G. | Overall Experience
El cliente no dejó un comentario.James T.
Mr. Rutherford is great to deal with. Always quick and efficient.Rob A.
El cliente no dejó un comentario.NICHOLAS S.
El cliente no dejó un comentario.Dennis M. | Overall Experience
El cliente no dejó un comentario.Darren J.
You guys are the best, keep up the great customer service. Mark Woody in Peoria, Illinois and Daphne in Ft. Pierce, Floridadiane H.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Demarkoe G.
Only thing, key pickup, the combo, the last digit actually looked like it was on 7 when should have been 6. We struggled to get the box open. Otherwise, everything was great.Christopher R.
Only had 9t for two days, so far so good.James W. | First Impressions
It was pretty busy when I went in, so there was a bit of a wait. My storage locker I was first assigned belonged to someone else. I immediately went back to let them know, and they had to go look for themselves. I was then assigned another storage locker. Besides the eating and the mixup with the lockers. The employees were friendly. Facility was well maintained.Shane H. | First Impressions
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.DIANA C.
El cliente no dejó un comentario.Todd F.
El cliente no dejó un comentario.Jose G.
El cliente no dejó un comentario.DARRYL C.
El cliente no dejó un comentario.Christian H.
Make sure all trucks have lots. Customers should not have to buy there own locks and if they do make sure you tell them this before they rent the truck and have the sliding board. We didn't have one and the person that help us move, including myself; we have bad knees and back and it was real hard getting stuff on and off that truck. How expensive it is; that's the least they can do.Betty G.
El cliente no dejó un comentario.curt H.
El cliente no dejó un comentario.shaniqua P.
This was the worse experience in driving a truck like this. I have driven others and this one was a shacking machine. Seems the tires were not properly balanced and my trip of 860 miles was a torture. I was able to report a claim which I am still waiting to get contacted after 3 days.Federico H.
El cliente no dejó un comentario.Michelle W. | Overall Experience
I had no problems - they were always very helpful!Pat H. | Overall Experience
El cliente no dejó un comentario.diane h. | Overall Experience
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.GERALD M.
I am not one to leave reviews. But my service over the past few weeks was down right disappointing and a waste of my money. I was told it would be delivered at a certain time so I hired a moving crew. Not only did it not come at the time I was told, it was seven hours late. It wasted my time and the movers I hired had to leave. Fast forward to moving day, I get a call saying that I had a scheduled pickup the same day I was moving into my home. I said that I never made that call, which I didn't. Check your phone records. The woman on the phone just goes, â€œwell it's more convenient for us today.â€ Wait what?? I am a PAYING customer. It should be around my schedule, not the convenience of you. There were many more things that were a complete disappointment throughout my experience but I will leave it at this. Angela, the first delivery woman, was the only honest person you have and I enjoyed my three minutes with her far more than any of the 10 other people or phone calls.Rylee R.
El cliente no dejó un comentario.Laura B.
El cliente no dejó un comentario.Rengchao S.
El cliente no dejó un comentario.LINDA N. | Overall Experience
We weren't told when I called to reserve that I had to bring back with a full tank of gas . Only was told it was .69 a mile I went a total of 23 miles so it cost 15.90 for mileage on top of The 19.95 for rental and almost 7.00 for gas A little priceyTony S.
El cliente no dejó un comentario.CHARLES R. | First Impressions
I have been a U Haul customer for many years and yet your computer system didn't send me an email warning about my credit card on file was expiring. Instead your system automatically slapped me with a $23 late fee when no payment was received. I was able to call the store to resolve the matter quickly. However, your computer system needs to flag and warn any customers with expiring credit cards on file before the payment due date to avoid this hassle of reversing the late fee.ROBIN Y. | First Impressions
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.Jennifer R. | Overall Experience
El cliente no dejó un comentario.LINDA N. | Overall Experience
Honestly, zero improvements need to be made. The staff was friendly and polite and professional. The vehicle was in mint condition. I'm very thankful.Carlos P.
Horrible customer service! At least check the mileage before renting out vehicles! Oh and Diane needs to be fired!!!!Kay H.
The man that was working today should have better communication skills. He did not speak to us when we turning the truck in . Nor did he speak to us when checking us in. I told him that there was something wrong with the truck and said nothing I think better customer service at that store and the gentleman got up in the middle of the transaction to go to the bathroom and was gone for a few minutes. He only one working at that point I walked out. They gave us a truck with no third seat we had to put the child and the car seat on the floor. As the gentleman scene we had the child with us when checking in. Thank you if you have any questions feel free to call me Wendy Stanton 309-431-9304 thank youWendy S.
El cliente no dejó un comentario.Ryan B.
The staff here is very ;helpful and considerate. Like dealing with an old friend or family member. I have rented here several times and have absolutely no complaintskevin H.
I have yet to receive a receipt 24 hours later!!!Kay H.
Receptionists very polite:) felt safely full walk throughout!Valerie B. | First Impressions
El cliente no dejó un comentario.Cody H.
El cliente no dejó un comentario.DIANA J.
El cliente no dejó un comentario.qaid A.
Mark was a big help. He was very careful to walk me through the security to get into my unit and even stayed late to make sure I could get into the unit. What an asset you have in Mark!Mike F. | First Impressions
El cliente no dejó un comentario.Edith P.
General Manager, Mark Woody, always goes above and beyond to make sure that the facility is clean, organized and has been extremely helpful with any questions that I may have. thumbs up for Mark and his team!Wendy M.
Understaffing lead to long wait time to be served.Mark E.
El cliente no dejó un comentario.Michael W.
Great experience! Equipment was ready to go as ordered. Staff was friendly and helpful. Intend to do business with Thus site again!Thomas E.
El cliente no dejó un comentario.VARTISSHA L. | Overall Experience
El cliente no dejó un comentario.Timothy S.
I was greeted right away by a u-haul associate and got the keys within few minutes and return went smooth. It's a great experience.VENKATANAGASATYA A.
No over charge me almost 70 dollars when I was only suppose to pay 45.....and I was scheduled for 25 miles and drove 26 and got charged an extra 20 dollarsBrett J.
El cliente no dejó un comentario.Mary B. | Overall Experience
El cliente no dejó un comentario.Jananne C.
Service was excellent! Men at counter were enjoyable to work with!! Trucks were clean easy to drive. Pick up and drop off we're hassle free.Rita W.
Roy checked me in. He is an outstanding young man.Charles E.
El cliente no dejó un comentario.Heidi P. | First Impressions
El cliente no dejó un comentario.Jacqueline L. | Overall Experience
The vehicle was given to me with 1/2 a tank. I reported this to the haul employee before I drove off, he said it was fine, he reassured me I would not get fined if I filled it up to the equal amount. I returned the vehicle to with the gas gauge slightly higher than 1/2 and I was fined for not filling up the van correctly. I provided video evidence of the gas gauge before and after. They said they were not able to do anything, they would try to talk to their supervisor. I have been waiting one week with no response. In addition, I was charged an extra mile. The employee claimed I should have done a walk around on the mobile application, however, I have checked out 3 trucks this year and was never asked to do a walk around on an application. I'm always vigilant about the trunk rental and record detailed video of the trunk before I drive it. I will not be going back to this location. I would like a refund for extra fuel I was mischarged.Julio M.
Maybe better check out the trucks when they come in. Ours had a few issues such as the brakes were very spongy and our foot feed locked up on us. There was also a backup light out.Mary Ann N.
El cliente no dejó un comentario.Kerry P.
Very helpful. Made a stressful move easierShelly N.
Good jobJerome V.
Learning exactly how to access the facility with all the access panels was a multiple step process, but for security it is worth it for sure. I appreciated all the help and accommodations from the whole staff.Shelly N. | Overall Experience
El cliente no dejó un comentario.Craig T.
El cliente no dejó un comentario.Terri B.
I'm sure I'll be back againGail W. | Overall Experience
The team in Peoria is top notch. Friendly, helpful, and accommodating!DAVID B. | Overall Experience
El cliente no dejó un comentario.Michelle W. | First Impressions
Looks nice. Easy to navigate.Caitlin M.
El cliente no dejó un comentario.Yassar M Alkhena Y.
El cliente no dejó un comentario.Mohsin H.
Best experience with this place. Nicest staff. Will always reccomend them and use them when needed.Gary F.
El cliente no dejó un comentario.denis c. | Overall Experience
I had picked up the uhaul and the gas tank and was told to just return the truck with a quarter of a tank (i filled up past the quarter of a tank mark). Which I did and then was charged $85 for gas and a service fee. I called and was told they would refund $56 but I have not seen that come across yet. Overall made the experience a bigger headache.Ty T.
not accurate with info. Overcharged me for gasBRETT D.
El cliente no dejó un comentario.Tina V. | First Impressions
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.VARTISSHA L. | First Impressions
Agent was the only negative about his job and how he came across.Brian M.
Mark the manager went above and beyond to take care of issues with the truck that I rented from a different location in Peoria Illinois.Nancy L. | Overall Experience
El cliente no dejó un comentario.Scott N. | Overall Experience
El cliente no dejó un comentario.victoria A.
This process was very easy from making the reservation to picking up the vehicle. The gentleman we worked with at the location for pickup was very kind, friendly and helpful.Tim C.
The transaction takes so long. I rent regularly and it always takes about 15 minutes at the counter re-entering all the same information, most of which I put in online. I wish there were some way to REALLY ACTUALLY expedite the checkout - like car rentals at National, which I also do regularly. Once the reservation is made online, I just go to the Emerald Isle and pick my car out and leave. I show my driver's license and maybe credit card at the departure gate, which takes only about 30 sec. and I'm on my way. Why, why, why can't U-Haul be as quick - especially with re-re-repeat customers???? If you do that, now you've got something!!! Thanks for listening.Paul S.
El cliente no dejó un comentario.Patrick C.
Very friendly staffAlyssa C. | First Impressions
Stacy is awesome! Rest of staff very professional.william C.
El cliente no dejó un comentario.Alyssa C.
Angie, the women who delivered my box was ABSOLUTELY AMAZING! She was able to get my box where I wanted it after the woman on the phone to confirm everything told me it wouldn't work. So happy I had Angie! She made the whole experience that much better!Haley C.
El cliente no dejó un comentario.LINDA N. | First Impressions
El cliente no dejó un comentario.Mark E.
El cliente no dejó un comentario.Dean R.
El cliente no dejó un comentario.Jacob B.
Everyone I dealt with was professional and pleasant. I would recommend the uhaul box for anyone movingLisa G.
El cliente no dejó un comentario.Quinn S.
El cliente no dejó un comentario.MARY R.
El cliente no dejó un comentario.Kathy L.
The pull-out ramp was difficult and unstable.Karen W.
El cliente no dejó un comentario.Bonita G. | First Impressions
Good servicesGeniece B. | First Impressions
Everyone was helpful and the experience for my 1st time was awesome! Hard to find good customer service anywhere these days ! Uhaul is great ! Thanks tamara l. | First Impressions
El cliente no dejó un comentario.Doris R. | First Impressions
As you know I was there for almost 2yrs. That is my second time there within 3yrs. So the service and the support of the staff that kept me coming back. And as course Al was always ready to help if I had a problem.eileen c. | Overall Experience
Extremely helpful and friendly staff! I did not expect units to be so clean and the way it is set up made moving things out of the truck extremely easy.Maria B. | First Impressions
El cliente no dejó un comentario.Wade D. | Overall Experience
El cliente no dejó un comentario.Bushra S. | First Impressions
El cliente no dejó un comentario.VERONICA E. | First Impressions
Everyone was great there! Can't say enough nice things about everyone there especially the store manager!! Awesome place I would highly recommend to everyone!!!tracy d. | First Impressions
El cliente no dejó un comentario.Jacob K. | Online Move In
I was extremely glad with the services and the gentleman who assisted me.Carolyn H. | First Impressions
El cliente no dejó un comentario.KRISTINE L. | First Impressions
Only reason why I rented from Uhaul again is because of the business professional of Al. He is very friendly and keeps the facility very clean. I tried the other facility on University st in Peoria. The staff were very unprofessional, flirtatious and their facility was not clean.Tammy A. | Online Move In
Al is really great to work with. Makes everything easy...Christopher O. | Overall Experience
El cliente no dejó un comentario.Shanan P. | Overall Experience
El cliente no dejó un comentario.Jessica E. | Overall Experience
The General manager Ali is absolutely amazing. I also love that the after hours number reaches him directly for any issues.JESSICA W. | First Impressions
Very satisfied overall. Al Jabr is particularly friendly and helpful!Beck P. | Overall Experience
El cliente no dejó un comentario.Melvin B. | Overall Experience
El cliente no dejó un comentario.vanessa h. | Overall Experience
Al is super helpful and helped us with getting set up with storage unit and then also with a truck rental in IN. really appreciate the help!Michele S. | Overall Experience
El cliente no dejó un comentario.Chittovious C. | First Impressions
¡Gracias!Lori D. | Overall Experience
El cliente no dejó un comentario.donna s. | First Impressions
El cliente no dejó un comentario.Randall J. | Overall Experience
El cliente no dejó un comentario.Wallace L. | Overall Experience
Real nice guy helpful !Gerri J. | First Impressions
El cliente no dejó un comentario.Taylor W. | First Impressions
El cliente no dejó un comentario.Deborah T. | Overall Experience
El cliente no dejó un comentario.Scott M. | Overall Experience
El cliente no dejó un comentario.Elizabeth G. | Overall Experience
The manager Al Jabar was always extremely helpful and very customer oriented. This was the 2nd time I rented a storage unit from Peoria UHaul and it was because of the excellent service I received from Mr. Jabar the first time I rented a unit.Wendy M. | Overall Experience
El cliente no dejó un comentario.jose i. | Overall Experience
El cliente no dejó un comentario.NICOLE W. | First Impressions
Mr. Jabar was extremely helpful and patient with our combining of two smaller units into one larger one. I continue to be impressed with the level of service and professionalism of this location, and specifically Al Jabar himself. I highly recommend this location for storage of your stuff. At a different location out of town, and not managed by Uhaul, my mother's belongings had mouse droppings and damage to the boxes. Not so with Uhaul. If you've got stuff and you want a fair price as well as clean, secure space, ask for Al Jabar at the Allen Road Uhaul in Peoria, IL.David G. | Overall Experience
They were very nice and Al was always very understanding!Sheri H. | Overall Experience
El cliente no dejó un comentario.KELLY M. | First Impressions
Convenient move in and move out. Staff very helpful. Thank you!Stephanie T. | Overall Experience
Hopefully I don't have to move anymore, however if I have to use a storage unit for anything it will be this facility on Allen road. Good job guys, I love your services and thank you again for the up keep of this place.Maurice H. | Overall Experience
El cliente no dejó un comentario.Andrea S. | Overall Experience
El cliente no dejó un comentario.Marvin C. | First Impressions
El cliente no dejó un comentario.Jessica B. | First Impressions
El cliente no dejó un comentario.Susan D. | Overall Experience
I stated how much storage I needed. They substituted 2 smaller units and assured me 26 foot truck items would fit. They did not. I had to get 2 additional smaller spaces. Then the manager Al Janbr aid " here is what i am going to do for you. I'm going to give you a free month of storage" I already had a free month as I had also rented a trucksue a. | First Impressions
Very friendly and accommodating.Ken K. | Overall Experience
El cliente no dejó un comentario.HOLLY B. | Overall Experience
El cliente no dejó un comentario.jose i. | First Impressions
El cliente no dejó un comentario.derek w. | First Impressions
El cliente no dejó un comentario.Scott M. | First Impressions
There are some kind of air fresheners plugged into the wall sockets and those spray some stinky flowery smell over all the content of units that are near them. Unfortunately, mine was one of those in the immediate vicinity. Every box and plastic item smelled for weeks after removal. If you must have sprays please ensure that they are scent free!!!!MANFRED L. | Overall Experience
I know the rating system is one through five stars but I would given this U-Haul location 10 stars. Everyone that worked there was very professional very nice and very helpful.ann b. | Overall Experience
Very clean facility. Well maintained and great staff.Marco C. | Overall Experience
El cliente no dejó un comentario.denis c. | First Impressions
El cliente no dejó un comentario.Amy E. | First Impressions
Al and Mark were extremely helpful and knowledgeable. They took very good care of my Ubox and answered all of my questions.Scott N. | First Impressions
El cliente no dejó un comentario.Ronald M. | First Impressions
El cliente no dejó un comentario.LINDA M. | First Impressions
El cliente no dejó un comentario.Shantez J. | First Impressions
El cliente no dejó un comentario.milton S. | First Impressions
The staff at the facility were extremely helpful. I will definitely use this facility again the next time I move.Kristina C. | Overall Experience
Super helpful and friendly! ¡Los recomiendo!Geralyn M. | Overall Experience
El cliente no dejó un comentario.Kiran S. | Overall Experience
El cliente no dejó un comentario.LYLE B. | First Impressions
El cliente no dejó un comentario.SHARON L. | Overall Experience
El cliente no dejó un comentario.Patricia H. | Overall Experience
The staff was so helpful and the place was always clean and appeared to be well cared for. I was comfortable coming and going! And they had everything that we needed!! Manager was especially nice!Carl L. | Overall Experience
El cliente no dejó un comentario.Gail W. | First Impressions
El cliente no dejó un comentario.SAM C. | Overall Experience
El cliente no dejó un comentario.Valerie L. | Overall Experience
Never had a issue and Everyone was very polite and helpful.patricia T. | Overall Experience
It was very difficult to contact anyone at the local office on Allen Rd via phone. Please make that easier.JOSEPH H. | Overall Experience
Al and his staff are wonderful! It is already stressful enough moving and not knowing if you are not going to have enough space for everything. They are super helpful in making sure you have what you need.James B. | First Impressions
El cliente no dejó un comentario.E Jean S. | Overall Experience
El cliente no dejó un comentario.Louis G. | Overall Experience
El cliente no dejó un comentario.Linda M. | Overall Experience
Pricing could be better but the facility is very nice.Nicole D. | Overall Experience
El cliente no dejó un comentario.John L. | First Impressions
The young lady that helped me was outstanding.ann b. | First Impressions
El cliente no dejó un comentario.Teresa C. | First Impressions
The U-haul storage on Allen Road has a wonderful staff. One of the representatives actually walked me through the entire storage process. This included showing me where to type in my code to walking me to my storage locker. They relieved a lot of stress with the entire moving process.Quinn W. | First Impressions
El cliente no dejó un comentario.Glenn M. | Overall Experience
Al and his staff were very friendly and professional! We are extremely impressed and from our pleasurable experience would not think of ever using another storage facility in the Peoria area market.Dennis M. | First Impressions
The young lady that checked me in was friendly and knowledgeable. She explained everything perfectly. The complimentary carts were very helpful. I definitely like the security they have in place for the building and the units. Overall a 5*, A+ experience.Todd T. | First Impressions
Excellent facility - clean, well-maintained, & easy to access. Staff were very friendly and helpful. I highly recommend them!!Terri P. | Overall Experience
You made everything so pleasant and easy! Moving is HARD