Customer Reviews for U-Haul Moving & Storage at Allen Rd

2,104 reviews

8400 N Allen Rd   Peoria, IL 61615

(309) 276-0752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(309) 276-0752

8400 N Allen Rd
Peoria, IL 61615

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Denis F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

montie M. 
Rating:
5.0

Nott

Jimmie S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean H. 
Rating:
4.0

Customer did not leave a comment.

Chloe F. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

We completed our move today using the U-Box system from UHaul. What a wonderful experience! From beginning to end, everyone from UHaul was very friendly, helpful and professional. The agent who made our reservation for the UBox was knowledgeable, friendly and made the reservation process easy. I cannot say enough good things about Angie, who was our delivery/drop off/pickup driver in Illinois! She was quick to respond to all questions by call or text. Drop off and pickup were prompt as scheduled. I am more than pleased with the "gentle ride" the U-Boxes received during their travels to Arizona. My Mother had many pieces of antique and fine furniture, none were scratched, broke or damaged. We have used UHaul many times for past moves and will recommend the U-Box system. It was cost effective and very easy. Thank you to your entire team for making this move a pleasant experience! Most sincerely, Teresa Bufford 3650 S. Senita Dr. Yuma AZ 85365 815.622.8911

teresa B. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

The manager Al Jabar was always extremely helpful and very customer oriented. This was the 2nd time I rented a storage unit from Peoria UHaul and it was because of the excellent service I received from Mr. Jabar the first time I rented a unit.

Wendy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

NICOLE W.  |  First Impressions 
Rating:
5.0

Mr. Jabar was extremely helpful and patient with our combining of two smaller units into one larger one. I continue to be impressed with the level of service and professionalism of this location, and specifically Al Jabar himself. I highly recommend this location for storage of your stuff. At a different location out of town, and not managed by Uhaul, my mother's belongings had mouse droppings and damage to the boxes. Not so with Uhaul. If you've got stuff and you want a fair price as well as clean, secure space, ask for Al Jabar at the Allen Road Uhaul in Peoria, IL.

David G.  |  Overall Experience 
Rating:
5.0

You were great

ANTHONY C. 
Rating:
1.0

My reservation was picked up and completed by someone other than me or my husband. I was told my reservation was "stolen" but yet they kept all my contact info on the reservation, which is how I received the email to submit feedback.. We had to scramble to find another trailer. Completely unacceptable. Then was treated like garbage by the u-haul location who I actually got my trailer from. They were yelling at me how this wasn't their fault, they didn't mess up, another location did. U-haul customer service was super nice, was supposed to comp my rental, but the local store said they weren't going to honor that. I will be calling corporate back on Monday. I understand mistakes happen, but how can someone steal a reservation without anyone knowing. The email I received after even has this other person's name on it.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

On both pick up & drop off, everyone was extremely friendly & helpful.

Chad B. 
Rating:
5.0

They were very nice and Al was always very understanding!

Sheri H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherman R. 
Rating:
5.0

Train me on how to turn on cab and inside cargo lights. Truck had right rear turn signal , running light, and brake light out. Ali was really good in checkout process.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

The equipment return online app didn't give an option to upload a photo of the mileage/fuel gauge. It only gave the option to take a picture. I took a picture before I exited the truck, dropped the keys in the box and then started the equipment return app. At that point I couldn't get back into the truck to take another picture. I had a picture but didn't have an option to upload it.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Taher S. 
Rating:
5.0

Customer did not leave a comment.

Terrilyn W. 
Rating:
4.0

Customer did not leave a comment.

KELLY M.  |  First Impressions 
Rating:
5.0

Great service, Thank you

David M. 
Rating:
4.0

Great experience from start to finish!

Kelly M. 
Rating:
4.0

Was not told some of the charges. Such as folding furniture pads ($15 + tax) charge. Delivery charges on both ends of $89.95 per container that was $359.80 plus tax. Not happy that cost was so much more than I was quoted at store. I need full disclosure of charges and I am sure others would feel the same.

RICHARD C. 
Rating:
5.0

Convenient move in and move out. Staff very helpful. Thank you!

Stephanie T.  |  Overall Experience 
Rating:
5.0

Truck rental went well. Staff were friendly and courteous. Will use this location again.

MARK E. 
Rating:
5.0

Al was awesome, very friendly and helpful!

TODD C. 
Rating:
5.0

Lower mileage rate

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Hopefully I don't have to move anymore, however if I have to use a storage unit for anything it will be this facility on Allen road. Good job guys, I love your services and thank you again for the up keep of this place.

Maurice H.  |  Overall Experience 
Rating:
5.0

This was a easy process, great service in both states and I shoudld have done it a long time ago.

Mary C. 
Rating:
5.0

I was a packer for North American many years ago, so I knew how to pack for shipment. Everything arrived perfectly, and the only thing that broke was a dish, that I dropped on my floor when unpacking. This was an easy smooth move and we would use this service again.

Lary and Debra R. 
Rating:
5.0

There is nothing I can think of that needs to be improved. Great service received at this location. I will keep coming back here whenever I need to rent a truck or van.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorine D. 
Rating:
5.0

Customer did not leave a comment.

Yusuf Z. 
Rating:
5.0

Friendly and knowledgeable. Great experience

KEVIN P. 
Rating:
4.0

Didn't get the truck I reserved had to take smaller unit. The employees made efforts to find the right truck but none were available.

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jovonna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Brent E. 
Rating:
5.0

Staff were very professional and helpful

Leonard S. 
Rating:
4.0

They can be a little more friendly and welcoming

Rashonda C. 
Rating:
5.0

Customer did not leave a comment.

Marvin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Perhaps offer rentals in shorter time intervals. Only used trailer for two hours paid for 24.

WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

The Allen Road store is always responsive and helpful. Well done.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Steven Q. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
4.0

Customer did not leave a comment.

Lance Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggi A. 
Rating:
5.0

Customer did not leave a comment.

Quinisha J. 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
2.0

I stated how much storage I needed. They substituted 2 smaller units and assured me 26 foot truck items would fit. They did not. I had to get 2 additional smaller spaces. Then the manager Al Janbr aid " here is what i am going to do for you. I'm going to give you a free month of storage" I already had a free month as I had also rented a truck

sue a.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating.

Ken K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINISHA J. 
Rating:
5.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

Customer did not leave a comment.

Joanna R. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

derek w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
4.0

There are some kind of air fresheners plugged into the wall sockets and those spray some stinky flowery smell over all the content of units that are near them. Unfortunately, mine was one of those in the immediate vicinity. Every box and plastic item smelled for weeks after removal. If you must have sprays please ensure that they are scent free!!!!

MANFRED L.  |  Overall Experience 
Rating:
5.0

I know the rating system is one through five stars but I would given this U-Haul location 10 stars. Everyone that worked there was very professional very nice and very helpful.

ann b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Professional, expeditious and pleasant service Exceptionally inviting ambiance

SHAKA R. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Very clean facility. Well maintained and great staff.

Marco C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Amy E.  |  First Impressions 
Rating:
5.0

Al and Mark were extremely helpful and knowledgeable. They took very good care of my Ubox and answered all of my questions.

Scott N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA M.  |  First Impressions 
Rating:
5.0

Helpful and responsive

VERNON P. 
Rating:
5.0

Customer did not leave a comment.

Aathithyakumar M. 
Rating:
5.0

Customer did not leave a comment.

Shantez J.  |  First Impressions 
Rating:
5.0

The people and facility were awesome, however due to where I live and first tried to reserve a trailer (pekin), I was forced to drive an additional 60 miles and hour ( 30 min each way) to pick up and drop off this trailer. I have learnt my lesson, and will find another option next time I need a trailer. The lady who called, made me feel like "Find somthing to like about it"......... Not a good experiance at all.

Colin O. 
Rating:
5.0

Easy pickup and drop off. Well-maintained, clean truck. Al, the manager, was very personable and took the time to walk me through everything.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

milton S.  |  First Impressions 
Rating:
5.0

My entire experience was very pleasant. Staff were very responsive, efficient and knowledgeable. Completion of pick-up and return was very fast.

John B. 
Rating:
5.0

The staff at the facility were extremely helpful. I will definitely use this facility again the next time I move.

Kristina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Pick up and return of my truck was very easy. I was given a new truck that worked very well for my move.

Marianna E. 
Rating:
5.0

Customer did not leave a comment.

LYLE B.  |  First Impressions 
Rating:
5.0

The rental of a truck was prefect. The return was even better. I will use the store again and if anyone needs a uhaul service I will send them here.

Christopher S. 
Rating:
5.0

Al is an outstanding person to work with.

David S. 
Rating:
5.0

The staff was great but it was a very busy day there,

Diana C. 
Rating:
5.0

I can find nothing to change.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Ira U. 
Rating:
3.0

We had no problems with the Peoria, IL location. We had a horrible experience however with Angelica at the Santa Clara, CA location where our U-Box was delivered. We were notified via emails on Thursday (7/29) that the U-Box arrived and we scheduled delivery for the following Wednesday (8/4). On the following Tuesday (8/3) (the evening before the scheduled delivery) Angelica called me at 3:51pm and said we needed to give her 2 authorized forms within the next 40 minutes (because she was leaving at 4:30pm) or our U-Box would not be delivered as scheduled. We had never been told about these forms and it was not something she could send to us. We had numerous conversations with Angelica about the delivery (which did not happen as scheduled) the next day, and after talking to another employee (April) and to the U-Haul driver (Erika) we were finally able to get the U-Box delivered on Thursday (a day late and with no help from Angelica). The only thing Angelica did to try to resolve the issue was offer a "self delivery" or a "load/unload onsite" neither of which were acceptable alternatives to the U-Box being delivered as quoted and paid for.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Gail W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
3.0

I returned my truck on Sunday and it did not get checked in until Wednesday!

LORI R. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN F. 
Rating:
4.0

I know everyone is having staffing problems, but the store needs more counter help. The wait time to be helped was very long

Connie E. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Al was great to work with. I will return!

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Friendly and very helpful staff. A pleasurable experience.

Calvert B. 
Rating:
5.0

This is the best facility in our area to rent from!!

Nola N. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Packers should have used more of the moving blankets. Several scratches on furniture.

Nancy K. 
Rating:
5.0

Very friendly atmosphere

Deanne S. 
Rating:
5.0

Al and his staff are wonderful! It is already stressful enough moving and not knowing if you are not going to have enough space for everything. They are super helpful in making sure you have what you need.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  First Impressions 
Rating:
5.0

Al and his staff were very friendly and professional! We are extremely impressed and from our pleasurable experience would not think of ever using another storage facility in the Peoria area market.

Dennis M.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was friendly and knowledgeable. She explained everything perfectly. The complimentary carts were very helpful. I definitely like the security they have in place for the building and the units. Overall a 5*, A+ experience.

Todd T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  Online Move In 
Rating:
5.0

Staff was friendly and efficient. The facility is easy to access and very clean.

Christine C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Useniomar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONAYASIA S.  |  First Impressions 
Rating:
5.0

Awesome facility and fantastic customer service.

WILLIAM H.  |  First Impressions 
Rating:
5.0

Just was missing a lock in my unit but over all it was super easy.

Jessica L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
5.0

Very efficient and good facilities

carla k.  |  First Impressions 
Rating:
5.0

This location was very nice.

Marco C.  |  First Impressions 
Rating:
5.0

wish they had a studnet discount!

rohan p.  |  First Impressions 
Rating:
4.0

N/A

Shanan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena L.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and helpful and answered all my questions. Manager was terrific

Richard O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOLLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eileen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah C.  |  First Impressions 
Rating:
5.0

Very clean facility and climate is spot on to keep contents dry and smell free.

MANFRED L.  |  First Impressions 
Rating:
5.0

Al was great and very accommodating. Dropped my first stuff off today. Well lit aisles and very clean.

JOHN H.  |  First Impressions 
Rating:
5.0

Nice clean, easy access units.

Mike M.  |  First Impressions 
Rating:
5.0

Personal very helpful and nice Very clean

Kenneth B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Excellent facility.

shaun b.  |  First Impressions 
Rating:
5.0

Awesome service, Glad I chose this Uhaul Storage!!

Kim R.  |  First Impressions 
Rating:
5.0

I was given a free month's rental of a storage unit when I rented a cargo van yesterday. I came in, filled out and signed my contract. Easy peasy! My stuff is stored.

Rachel D.  |  First Impressions 
Rating:
5.0

Great services, and your associates were very curtious, informative and helpful. Thsnks.

Michael W.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top