Great staff
Jeffry Z.Customer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
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Great service, easy checkout
Steven M.Nice staff easy to find and near airport.
Andrew M.Keep up the good work.
Daniel B.Compensate people when Uhaul changes their location. They changed my location to a store 30 miles away, and at $0.99 a mile, that's $60 I was charged due to Uhaul changing my pickup and drop-off location. The people at the store were very polite, no issues with them. Just the company as a whole for making me drive 30 miles one way to get the truck, and 30 miles back, while charging me the distance driven in the truck.
Evan Jacob C.The gentleman that assisted me was extremely polite, helpful, knowledgeable, and efficient. His attitude and customer service alone are reason for me to recommend the Moon Township location. I should have asked for his name. Kudos to him!!
Jessica B.N/C
Fred C.Everything was seamless and easy from pickup to drop off
Anthony A.Moved from WV to NC over 500 miles! 90° and NO air conditioning
Cody L.The only hiccup I experienced was that the keys weren't in the appropriate place when I was picking up. They were actually inside, but I was lucky enough that someone was there to let me inside
Jeremy B.Staff is super nice and helpful. I would definitely use again or recommend to friends and family.
deborah h. | Overall ExperienceDrove through rain. Truck leaked water on driver. Not pleasant. Staff here is always great and super helpful.
brian F.Every Uhaul location should have this type of energy and standard. Wow what a world of difference.
Jared S.Nada
John S.All of the gentlemen we've dealt with at this uhaul location have been excellent! Additionally your website is fast and easy. Will definitely use Uhaul again for all of our needs that you offer.
Crystal S.The representative behind the counter was extremely helpful. There was some confusion on the billing, completely my misunderstanding, he was very patient and helped me get everything resolved quickly so I could be on my way. Excellent customer service!
Kathryn B.Lower cost or small amount of money given back if returned in Less than two hours.
Andrew P.Very quick drop-off. No inspections, no verification.
Asbjorn L.The young men working there are very polite and respectful.
patrick R.Ninguno
Chris R.Friendly over-the-top staff
MICHAEL B.I paid for a dolly, but was not given one.
Nathan K.Nada
Larry C.Uhaul smelled musty and required time to air out before placing my items in it.
Ralph C.My move took an unexpected turn causing me to need the equipment an extra day. I called the dealer and asked if I could extend the rental. The answer I was given was absolutely! I could not have completed this move without the help of the dealer.
Margaret M.It took three calls to the callback center and three conversations to get the drop off point correct but it never showed correctly on the app making it a unnerving.
Peter C.Was suppose to pick up in Chippewa or Monaca. Moon was totally out of the way. Truck was only 3/8 or less of gas so had to stop to fill it up. When dropped it off in Columbus ended being over 1/2 full since didn't know how much gas I would use when stopped part way on the trip. Only needed the truck for 24 hours but had to pay for 2 days so got screwed with that also.
Debra M.Windshield on inside very dirty. Needs serviced between rentals.
Russell B.All went very well! Everything was explained clearly and there were no surprises as far as charges.
EDWARD B.Very friendly, and helpful people at this location. I would recommend this location to a friend. Rental rates are still lower then other options in the Pittsburgh area. ¡Gracias!
Andrew J.Very helpful employees who answer questions promptly along with helping accommodate situations that arrive with storage parking. Highly recommended this group and location.
Christopher B.Extremely clean and well taken care of facility with competitive pricing! I would highly recommend!
Karen R. | Overall ExperienceI think everything is very good and very professional staff, and provide good customer service.
Santos B.Nice to have a month free after a move! Very helpful.
Mike D. | First ImpressionsThe staff member that helped me check in was super helpful and informative. Took the time to explain the elevator system which I'm sure would have stumped me at some point. Took the time to walk me down and answered all my questions. His customer service was greatly appreciated.
Christopher B. | First ImpressionsFourth of July emergency and the team at this location came through for me. Been using this location for my large order deliveries for a few years even though there are closer U-Haul and Penske dealerships because of the service I recieve here. Another time they changed out a fuse for me, no charge. Great team at this location!
Matthew M.It was a holiday weekend glad they were open, hopefully they got overtime they were very busy
Christopher I.Had to Tape up the missing rivet holes incase of rain. Product can not get wet.
Eric N.The equipment was ready to go and the customer service was great!
Charles R.First Truck got to destination Second Truck I was driving did not arrive until 3 days later. I had forgotten garage door openers so I stopped back at Moon location. By time I got there the smell of burning and as I got out of truck seeing smoke coming out from wheels. No lights or warnings on. Afternoon clerk was there. I told him I think we need to call manager to discuss this. He stated “ I'm the manager “ to which I replied “ No you are not, I talked to the manager this morningâ€. ( I hate liars) Then he mumbled Assistant Manager..( no name tag either on so I knew he was just a clerk) Had to leave truck fully loaded. Locked it. Clerk got underneath truck monkeyed around. Movers unloaded 1st truck at destination. Had to wait 3 days to fit me back into their schedule. Cost me an extra 660.00 to have them come back to destination and unload. Talked to Manager on Friday and he did let me keep truck over weekend ( movers were already booked…and the truck was completely full. ) but it still cost me more due to UHAUL maintenance. Clerk told me it wasn't driveable, Manager told me it was over the phone. Highly intense drive to Youngstown Ohio for me. I was afraid truck would have a fire or something.
Jennifer C.Very easy
PAULA R.Have use this location numerous times and always satisfied with customer service and equipment.
Patrick D.Your customer service personnel are just the best at this location
Mark G.Very nice, very helpful.
Louis D.good people at this location but the whole experience of online reservation was awful and the entire trip was a waste because my 6 ft wide trailer only had a ramp of 4.5ft
Jonathan B.Jake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!
Mary Jean B. | Overall ExperienceThank you, kindly Have A Fantastic Day!
tamyrah m. | First ImpressionsExcellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.
Paul Z. | First Impressionsvery helpful staff
John B. | Overall Experiencewas being charged for my storage unit i canceled months ago.
leah k. | Overall ExperienceVery pleased..
Todd S. | Overall Experience$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing
Allyse H. | Online Move InU-haul Moon Township Pa is the best storage place I'm I've used! Thank you Val
valerie m. | Overall ExperienceVery knowledgeable and courteous staff
Ken R. | First ImpressionsKeep up the good work.
David K. | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K. | Online Move InLast gentleman that helped me was awesome. He was kind and very helpful.
Davith H. | Overall ExperienceGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K. | First ImpressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C. | Overall ExperienceThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O. | Overall ExperienceHighly recommend!
veronica w. | Overall ExperienceThe staff was outstanding and always helpful.
eileen f. | Overall ExperienceThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M. | First ImpressionsDave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe
JOE R. | Overall ExperienceDave and his team are very helpful.
John M. | Overall ExperienceThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h. | First ImpressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H. | Online Move InI would add some type of lighting in the storage units themselves.
ZINA D. | Overall ExperienceThank you for being open in this time of urgency.
Grant K. | First ImpressionsGreat staff very helpful and efficient
Lewis O. | First ImpressionsGREAT Service - Friendly, Pleasant and always willing to help in every way.
ZINA D. | First ImpressionsI highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.
JAMES S. | Overall ExperienceX
John D. | Overall ExperienceThey were professional and considerate of my needs
karrin h. | Overall Experiencequick pleasant and helpful
Frank C. | First ImpressionsNick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. ¡Gracias!
Matthew K. | First ImpressionsClean, safe, friendly and very helpful staff!
Francois P. | Overall ExperienceBeing assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.
David S. | First ImpressionsVery good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture" section is a great way to recycle/reuse. Thank you !
lynne a. | Overall ExperienceThere is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There's one with a ponytail. He's awful.
Seth C. | Overall ExperienceI want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!
Carie M. | First ImpressionsThe staff was very professional and curtious
harry m. | Overall ExperienceDavid and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with "family". HIGHLY RECCOMEND
Mary Jo G. | Overall ExperienceEverything about the staff at this UHaul was top notch. Would get a unit here again if needbe.
Brett G. | Overall ExperienceYou can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.
Laura M. | Overall ExperienceDave and his team always do a phenomenal job and I couldn’t recommend this location enough.
Lindsey C. | Overall ExperienceStaff goes above and beyond to provide service.
Paul K. | Overall ExperienceThe Manager was very polite, helpful and knowledgeable.
Jessica R. | First ImpressionsWell done.
Robert P. | Overall ExperienceMy storage facility was excellent. I've no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.
lola w. | Overall ExperienceI found the place to be convenient and the staff very helpful.
JEFFERY H. | Overall ExperienceEverything was good, if the need arose I would easily come back for my storage needs.
CHRISTOPHER B. | Overall ExperienceThe facility and staff were good
Laura F. | Overall ExperiencePlace was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.
Winifred Q. | Overall ExperienceI absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!
Barbara T. | Overall ExperienceThe people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.
Jesse Y. | Overall ExperienceExcellent customer service!
Buffy M. | Overall ExperienceGreat customer service!
Buffy M. | ReservaciónThis facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!
Barbara T. | Overall ExperienceThe staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.
Tapiwa C. | ReservaciónThank you my experience was great with the use of your facility.
Don G. | Overall Experience¡Gracias!
Suzanne A. | Overall ExperienceThe staff was friendly and professional.
David B. | Overall ExperienceI was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any
JOHN M. | Overall ExperienceStaff was always very friendly and respectful.
Ada H. | Overall Experience