Comentarios de los clientes para U-Haul Moving & Storage at Airport

Was told the fuel level was going to be at 7/8 full, fuel tank was at a 1/4 tank leaving the premises

Every time I do business with U-Haul I get treated extremely well. That's why I do not go anywhere else. The general manager David is absolutely phenomenal and is a true asset to the company.

I would recommend putting non-slip rubber on the back bumper getting into the 10 ft truck. Since there is no ramp, the bumper becomes slippery as I fell of the truck. I would like to attach pics of the black and blue marks from falling but it won't allow me to.

Did Not receive my bill. Told them to email it to me and did not get it yet.

The staff was outstanding and always helpful.

Speedy return

Truck left with minimal gas

Everything was great! The guy that booked the reservation was extremely helpful and knowledgeable. The trailer wasn't getting power to it so he offered to look at it and was quick to diagnose and fix the problem!

Professional and friendly staff! Highly recommend this location.

Was quoted a price on Uhaul.com of $98 then was charged $177 at the Uhaul location. Was only given lip service and excuses and then I was blamed for it. Insulting. Its also called "bait-and-switch" which is illegal. Totally a scam and I feel ripped off. Called customer service and received same run around and wasted my time with more lip service. Not even an apology !! Very very poor business practices. I will rent elsewhere in tje future.

Keep up the great work

Everything was great. Fantastic customer service. The truck was warming up for me when I arrived.

Give good customer service

Fast, service .

The interior of the cab was not very clean. Smelled like someone was smoking in the truck.

Best customer service ever.

ask for chris at moon township location very friendly and professional

Very helpful and courteous staff

The truck burned through gas for the Mikes that I drove approximately 52 miles and went through a quarter tank not really fair to a consumer to rent a vehicle with that poor performance considering I rented a larger truck a few days earlier from U Haul and that truck faired way better than the gas gauge must not be working properly because I filled to a quarter tank then I received my receipt via email and it said half of tank so I overfilled by a quarter tank do I get reimbursement for this ? Will use U Haul again but thus time was a little disappointing

Great customer service. Thanks.

Everything was great. Easy pickup and drop off. Easy to find location. Friendly and helpful staff.

Service rep was knowledgeable and very helpful. Coming off from a 26 hour road trip it was very nice to have quick and fast service.

Asked David Geary if there was a newer truck I could have ( had at least 5 others) he said no and if I had a problem with this one he would refuse to rent at all....let's settle this now!Truck had two inches of play in steering,dirty in back and just should be out of service.Geary needs to start respecting customers!!

The staff was very friendly and helpful.

Have been using this location for several years. Quick and easy in and out.

Great people great service

Nothing. Everything went absolutely smoothly. The management was very kind and accommodating. Vehicle was exceptionally clean and the overall experience was wonderful. I will continue to use this U-Haul location for my moving and storage needs. I also will highly recommend this location to friends and relatives.

The mobile check in/out process was a little rocky. Needed a 3rd phone number and had to actually call that person when on site. Would have been nice to know that ahead of time. Uploaded DL pics prior to arriving at location had to do it again when on site. For bringing the truck back it wasn't clear the expectation. I was asked could this be rented to another family. Not sure what the qualifications are to re-rent the truck. Seemed like an ackward question to ask a renter. Also I was never told what to do with the keys I just left them in the truck

Your self-return process is cumbersome and frustrating, especially when mobile network coverage is spotty. What do you want a picture of next? My first-born male child?

COULD NOT GET THE AFTER HOURS CHECK IN TO WORK AND WAS CHARGED THE EXTRA $20. NOT THIS LOCATION FAULT, THIS IS ON CORPORATE FOR MANDATING THIS EXTRA FEE

Nothing at all. Everything was great

Nothing this was an excellent trip.

I have never turned in rental equipment with less hassle! Pull up, wait a minute until someone came out to assist. Watch him unhook the trailer. Drive away. Great service.

Always friendly, helpful and courteous.

No issues. Loaned me hitch when I brought the wrong size with me.

They were right there when I pulled up again great customer service thank you

Process went very smoothly. No issues. Staff was courteous and helpful. Restrooms were clean. Truck was well-maintained and clean.

Great young people served us from the beginning. Gives me hope in these messed up times.

Why was I charged an over night or after hours fee. That's bull shit. WTF Hidden fees not explained at time of picking up rental truck. I would like a call back w an explanation.

Nothing at this moment

Better customer service

The storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.

Dave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe

Dave and his team are very helpful.

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.

This facility is always clean, accessible and welcoming. Staff is helpful when you need them.

I would add some type of lighting in the storage units themselves.

Thank you for being open in this time of urgency.

Great staff very helpful and efficient

GREAT Service - Friendly, Pleasant and always willing to help in every way.

I highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.

X

They were professional and considerate of my needs

quick pleasant and helpful

Nick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Thanks!

Clean, safe, friendly and very helpful staff!

Being assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.

Very good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture” section is a great way to recycle/reuse. Thank you !

There is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There’s one with a ponytail. He’s awful.

I want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!

The staff was very professional and curtious

David and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with “family”. HIGHLY RECCOMEND

Everything about the staff at this UHaul was top notch. Would get a unit here again if needbe.

You can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.

Dave and his team always do a phenomenal job and I couldn’t recommend this location enough.

Staff goes above and beyond to provide service.

The Manager was very polite, helpful and knowledgeable.

Well done.

My storage facility was excellent. I’ve no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.

I found the place to be convenient and the staff very helpful.

Everything was good, if the need arose I would easily come back for my storage needs.

The facility and staff were good

Place was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.

I absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!

The people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.

Excellent customer service!

Great customer service!

This facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!

The staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.

Thank you my experience was great with the use of your facility.

Thank you!

The staff was friendly and professional.

I was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any

Staff was always very friendly and respectful.