Customer Service was friendly and professional. Gracias
KEVIN PCustomer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
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Awesome thanks
JAMES WI was scheduled to pick up at a different location and they changed it last minute. And, the uhaul they gave me had a bad battery. I had to get a jump within an couple hours of having the uhaul
AAMIR KA pleasure to deal with. Thanks.
JAMES WThe Moon Twp location always has the correct equipment and ready to go. Checkout is efficient too.
WILLIAM SGuys were friendly and super helpful!
Lloyd WMoon location saved the day! Personnel were extremely helpful and understanding as they had the equipment I needed. Originally reserved a trailer @ another location (West View) only upon arrival found they didn't have what I had reserved- no phone call either telling me this!! Only saving grace was West View called to Moon who had 2 units- 20 minute drive later I was being hooked up to the equipment I needed- Thanks Moon!!
THOMAS LThe staff was helpful and just absolutely amazing!
KECIA F | First ImpressionsFrom check in to return all went well . The whole process was easy.
RICHARD DReserving trailer is very easy online. Pickup and drop-off were quick and convenient. Staff polite and efficient.
DANIEL DI worked with 3 different service agents and all were friendly, proficient, and professional. Fantastic experience at Moon Township, PA U-Haul
Richard RTruck windows were quite dirty making morning driving difficult. Otherwise truck was in good operating condition
PETER TDave was very helpful
DAVID OThe Uhaul employees were extremely helpful. I appreciated their help renting a storage unit. Great customer service and I would highly recommend this location!
Kathryn S | First ImpressionsThe assistant manager was very helpful at a time where they were very busy.
CLARK HThe woman employee I acted with was probably the rudest person I have ever encountered. I am sure she was frustrated with the fact that the electricity was off...but things were going well because the employees were using hand held devices. Everything was going fine. Guess who else didnt have electricity? Me! I didnt have electricity for 5 days and I have 7 children under 17. I would never take out my frustration on another person, especially a customer if I was working. I was polite and patient, and despite her demeanor I just went with it. We go outside and shes barking orders at me on where to park to hook up my trailer. She was very disrepectful and impatient. I got in my vehicle and where I was the sun was directly into my eyes through my rear view and side mirrors, and my back up camera was totally blinded by the sun. As I started to back up she stood out of view like a statue....no verbal help, no hand signals....I did roofs and construction for ten years. I have a boat that I routinely back into the water. I know how to back up dump trucks and similar vehicles. She was too busy standing under the carport where people drop vehicles off for inspection. She was so lazy she needed to get out of the sun apparently and stand in the shade. Just then as I had it in reverse, some clown comes speeding up with his radio blasting and drives into the space next to me. Did she instruct that guy where to park as he flew by her? Did she hold him up as I was backing out? Nope. She didnt do anything. I had to put it into park and reevaluate my strategy. But I guess she was too impatient for that and she starts YELLING and me and GESTICULATING! I couldnt even believe it! I was at a loss of words that an employee was screaming at me as If I was her misbehaved child. I am a father of 7. I coach youth football, wrestling, and T ball. I am a Iraq War veteran. I have a masters degree and a doctorate. I treated this woman with respect and dignity and shes yelling at me while a moment ago she wasnt helpful at all???? You need to know what kind of employee this person is. I told her that I didnt have electricity either and after we hooked up the trailer I thought she would offer an apology. Nope. Just another self righteous, rude, disrespectful person whos actually harming your business. You can look and see how often I have rented from this location and I even at one time had a storage unit there. I usually am impressed with the expertise and helpfulness and friendliness of the guys down there. I dont want to hear she was having a bad day either. Like I said I have seven young kids and we didnt have electricity either and I wast treating people rotten. I didnt have electricity for five days. Anyway, it has inspired me to buy anoher trailer ( I had one in the past but liked renting becuase I didnt have to store or maintain it) but when I have to spend over 100$ to take a trailer to my camp for three days and I have some asshole speaking to me that way well Ill just drop a grand and push it behind my garage.
James WBueno
MARCOS FEmployees are friendly and helpful.
KATIE MOutstanding service
Joseph PThey installed a hitch and it took about 10 minutes max. They were busy but they seem to work quickly through the line. Very friendly
Wende WI use this place all the time and I'm always taken care of.
JAMES WDavid and Chris were very helpful in getting me a rental in short notice.
GREGORY GOver charged me
kayla CQuick and convenient!!! Had hitch installed and it was perfect! Thank you guys!
Doreen SEasy to deal with. Convenient
Leslie HEverything was great. Staff at both pickup and return were very friendly and helpful. Things were done quickly and the process was easy.
STEPHEN HThe team at the University Blvd. location were WAAY above the norm in every category!! They acted as if it were "THEIR STORE" they were tending. What a great experience there! Mike P. Robinson Township, Pa.
MICHAEL PVery friendly staff, accommodating to my needs.
melissa hNick promptly came out and met me at the equipment drop off location. He was pleasant, knowledgeable and able to quickly resolve any of my questions. I really appreciated his professionalism and customer service.
TYLER B¡Gracias!
KATIE MCustomer service was very nice and helpful!
JOSEPH MEasy reserve, pick up and drop off. All worked out well.
EDWARD MKeep doing what you're doing 👌
MICHAEL BGreat customer service, good vehicle, very helpful staff.
ROBERT MEverything was satisfactory Nick was a big help on getting us set up and checked out as well
William JBe more friendly. The trailer was in ok condition.
PAUL HThe staff was very helpful and polite.
WILLIAM JGreat staff. Clean building. No complaints.
antonio d | Overall ExperienceGreat staff. Clean building. No complaints.
antonio D | Overall ExperienceThe people seemed very happy to help, but when I dropped the uhaul off and trying to get help understanding the extra fees is hard. They have stopped talking to me about the fees they charged me that I dispute.
CHAD MThe agents at the front desk were very helpful.
WILLIAM BThe staff are really great to work with at this location.
Timothy HNick was awseome
JOHN MDave was super friendly and helpful! Thank you!
Colby JI'm a repeat customer. That says it all. Good job folks.
charles m | First ImpressionsLocation and equipment is clean. Great customer service.
DARLENE BN/a
JEREMY CConsider installing handholds at the side door entry to your 9-foot vans, similar to those provided in the passenger compartment. For older individuals like myself, we need to be able to gain some leverage and safety during ingress and egress, especially with the lower head clearance. ¡Gracias!
JOHN LGreat group of employees at Moon Twp. University Blvd.
MICHAEL WNo improvement needed. May we also say that we are in the carrier business and haul cars, trailers, box truck and cargo. We would love an opportunity to haul equipment, etc. for Uhaul. Kind Thanks, Chad & Laverne Conley 724-986-4623 Speedy Sparrow Logistics LLC MC, DOT and fully licensed, permitted and insured.
CHAD CMy overall experience was good. A little confusion on the morning of pick up, but the staff quickly resolved the concern, and I was on my way.
DOUGLAS HVery friendly and helpful.
MARK MNo problems in Moon! Worst part was the pick up location! See above! I want compensated for this!!
DENNIS MThe staff is always polite and helpful. I want to give a special shout out to Tiffany, she always goes above and beyond with a smile and positive demeanor. She is a great representation of your company. Gracias
Danny T | Overall ExperienceVery nice staff.
WILLIAM PLadies were friendly, quick and helpful. I didn't realize that I didn't have the utility dolly in the back until I'd already left and noted it on the form you fill out and still got charged for it is my only complaint.
Samantha HGreat overall experience. Staff was friendly and helpful. Equipment was in excellent condition.
BRIAN PThe truck smelled like smoke when we picked it up.
ETHAN BProfessionalism of staff in front of the customer. One of the associates was talking negatively about another associate (not present) in front of the customers. That talk if necessary should be done in the back. Place reeks of smoke.
SHANE DThe Tiffany for everything you have done for me...
stephanie j | First ImpressionsStaff were all helpful and friendly, no issues
BENJAMIN PWish there was lighting inside the storage units
Jerome S | Overall ExperienceManager was great. Superb type of guy.
david m | Online Move InThey were very Helpful and would reckmend them to any one .
GALE C | First ImpressionsWasn't sure how to return moving blankets after hours. Left them in the truck.
RICHARD M | First ImpressionsStaff friendly and helpful. Nicholas, yesterday, going out of his way to come up to the unit with us as well as being careful to show us usage of elevation pieces.
JACQUELINE R | Overall ExperienceEveryone here was very helpful and nice, and the facility was clean and easy to use! Perfect for storing things for a couple of months while I prepared for a big move. ¡Gracias de nuevo!
Lauren C | Overall ExperienceJust cost to much
carmenlita r | Overall ExperienceEasy to contact, lovely people, well-card for venue.
Elaine B | Overall ExperienceKnowledgeable and friendly staff
lloyd b | Overall ExperienceEveryone we met that worked there was nice and friendly. Facility was clean and easy to access. Will definitely rent again in the future if the need arises.
Gary F | Overall ExperienceDave and his team were helpful, friendly and very professional. Highly recommend this team and facility.
Sheila L | Overall ExperienceAwesome location, staff and overall experience. Will do business again.
DON H | Overall ExperiencePricing could be better. Seriously considered other local options.
lee w | First ImpressionsDave and his staff are professional, friendly and demonstrate a measure of business and personal integrity that is exceptional. I would recommend this storage and rental facility with the highest praise.
Sheila L | First ImpressionsNick was super helpful and kind
Amy S | First ImpressionsGreat staff. They were kind, courteous, and thoroughly explained the move-in process and how to access my storage unit. I will gladly return to this location in the future for all of my U-Haul needs.
Brian S | First ImpressionsThe manager Dave is very professional and goes out of his way to make his customers comfortable and satisfied.
Robinette B | Overall ExperienceI worked with the general manager and he was great! Friendly, helpful, and showed me exactly what to do, with it being my first time storing at this location.
Jodi W | First ImpressionsStaff is brilliant
Muhammad A | First ImpressionsService was excellent, storage was convenient and easy to move in and out. Employees were all courteous and helpful.
William S | Overall ExperienceLoved 30 days free storage !
MICHAEL F | First ImpressionsExcellent Facility!
tifiney b | Overall ExperienceI added an extra lock on my door somebody took it off. They got into my storage area but the U-Haul lock was still on there and my stereo is missing and I haven't had time to report it and I went to them the supervisor there and told him about it and he act like oh it didn't happen. I know he had a negative attitude about it and I was I was so upset that I moved out the very next week.
michele f | Overall ExperienceUsed Moon township on University Blvd, Jessica was more than helpful she a n exceptional person who was informed and delitful to talk with.
Patty M | First ImpressionsWe had an issue with multiple people using the freight elevator on different floors. It would have been nice if 1 of the staff assisted with controlling the elevator so all folks efficiently had access to it.
Mark S | Overall ExperienceThe unit was just for my sons stuff while away from RMU. The facility is extremely convenient and the young lady who checked me also made sure to take care of closing out the rental unit once I came back with the van. She remembered me and had already got the paperwork ready upon my return with the van. Now that's customer service!
Raymond C | Overall ExperienceI couldn't figure out the Shorty Wardrobe box. 1. When n we're to fold and tape to seal box.
michele f | First ImpressionsJessica was a breath of fresh air that I needed after dealing with some physical issues and a lot of people who really shouldn't choose a customer service-oriented position for a lasting career. She was so friendly, personable, and went above and beyond to help me handle all of my U-Haul concerns and needs. I know Good is coming to her because she treated me the way she would want to be treated, and because of her, U-Haul's Airport location will always be my first choice from now on.
Amber B | First ImpressionsA pro-rated return on the leases would be a very strong loyalty factor I'd encourage the business to consider. I have zero complaints on performance and service, however.
DAVID K | Overall ExperienceThank You, Kindly!
tamyrah m | Overall ExperienceGood location...very good mgr
Shawn C | First ImpressionsClean, dry, and secure!
JEFFREY M | Overall ExperienceDave the manager was very good to me. Very helpful and knowledgable.
Daniel B | Overall ExperienceThey were kind and professional every time we had an encounter. Very understanding
Tammy C | Overall ExperienceEmployees very helpful and friendly
gale b | First ImpressionsI used the "1 month free" after moving. The staff was very helpful. And the facility was easy to access.
Mike D | Overall ExperienceNice unit and staff was great...the only issue is the rate was raised immediately after the first month by 28%... that seemed a little shady.
Shawn C | Overall ExperienceDave was always extremely helpful with me!! He was always very patient and kind especially when my husband was deployed over seas by always working with me regarding storage!! Highly recommend this Uhaul storage location!!!
Amanda M | Overall ExperienceNot having lighting in the storage unit was a challenge . Otherwise excellent and efficient service.
Kimberly C | First ImpressionsThe only reason for cancelling the storage unit was because I became I'll and needed to cut expenses.
Carol Y | Overall ExperienceThank you for your services
Wyman R | Overall ExperienceStaff is super nice and helpful. I would definitely use again or recommend to friends and family.
deborah h | Overall ExperienceExtremely clean and well taken care of facility with competitive pricing! I would highly recommend!
Karen R | Overall ExperienceNice to have a month free after a move! Very helpful.
Mike D | First ImpressionsThe staff member that helped me check in was super helpful and informative. Took the time to explain the elevator system which I'm sure would have stumped me at some point. Took the time to walk me down and answered all my questions. His customer service was greatly appreciated.
Christopher B | First ImpressionsJake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!
Mary J | Overall ExperienceThank you, kindly Have A Fantastic Day!
tamyrah m | First ImpressionsExcellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.
Paul Z | First Impressionsvery helpful staff
John B | Overall Experiencewas being charged for my storage unit i canceled months ago.
leah k | Overall ExperienceVery pleased..
Todd S | Overall Experience$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing
Allyse H | Online Move InU-haul Moon Township Pa is the best storage place I'm I've used! Thank you Val
valerie m | Overall ExperienceVery knowledgeable and courteous staff
Ken R | First ImpressionsKeep up the good work.
David K | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K | Online Move InLast gentleman that helped me was awesome. He was kind and very helpful.
Davith H | Overall ExperienceGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K | First ImpressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C | Overall ExperienceThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O | Overall ExperienceHighly recommend!
veronica w | Overall ExperienceThe staff was outstanding and always helpful.
eileen f | Overall ExperienceThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M | First ImpressionsDave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe
JOE R | Overall ExperienceDave and his team are very helpful.
John M | Overall ExperienceThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h | First ImpressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H | Online Move InI would add some type of lighting in the storage units themselves.
ZINA D | Overall ExperienceThank you for being open in this time of urgency.
Grant K | First ImpressionsGreat staff very helpful and efficient
Lewis O | First ImpressionsGREAT Service - Friendly, Pleasant and always willing to help in every way.
ZINA D | First ImpressionsI highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.
JAMES S | Overall ExperienceX
John D | Overall ExperienceThey were professional and considerate of my needs
karrin h | Overall Experiencequick pleasant and helpful
Frank C | First ImpressionsNick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. ¡Gracias!
Matthew K | First ImpressionsClean, safe, friendly and very helpful staff!
Francois P | Overall ExperienceBeing assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.
David S | First ImpressionsVery good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture" section is a great way to recycle/reuse. Thank you !
lynne a | Overall ExperienceThere is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There's one with a ponytail. He's awful.
Seth C | Overall ExperienceI want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!
Carie M | First ImpressionsThe staff was very professional and curtious
harry m | Overall ExperienceDavid and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with "family". HIGHLY RECCOMEND
Mary J | Overall ExperienceEverything about the staff at this UHaul was top notch. Would get a unit here again if needbe.
Brett G | Overall ExperienceYou can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.
Laura M | Overall ExperienceDave and his team always do a phenomenal job and I couldn’t recommend this location enough.
LINDSEY C | Overall ExperienceStaff goes above and beyond to provide service.
Paul K | Overall ExperienceThe Manager was very polite, helpful and knowledgeable.
Jessica R | First ImpressionsWell done.
Robert P | Overall ExperienceMy storage facility was excellent. I've no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.
lola w | Overall ExperienceI found the place to be convenient and the staff very helpful.
JEFFERY H | Overall ExperienceEverything was good, if the need arose I would easily come back for my storage needs.
CHRISTOPHER B | Overall ExperienceThe facility and staff were good
Laura F | Overall ExperiencePlace was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.
Winifred Q | Overall ExperienceI absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!
Barbara T | Overall ExperienceThe people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.
Jesse Y | Overall ExperienceExcellent customer service!
Buffy M | Overall ExperienceGreat customer service!
Buffy M | ReservationThis facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!
Barbara T | Overall ExperienceThe staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.
Tapiwa C | ReservationThank you my experience was great with the use of your facility.
Don G | Overall Experience¡Gracias!
Suzanne A | Overall ExperienceThe staff was friendly and professional.
David B | Overall ExperienceI was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any
JOHN M | Overall ExperienceStaff was always very friendly and respectful.
Ada H | Overall Experience