Customer Reviews for U-Haul Moving & Storage at A&M University

4,335 comentarios

501 Texas Ave S   College Station, TX 77840

(979) 695-2462

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(979) 695-2462

501 Texas Ave S
College Station, TX 77840

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT D. 
Clasificación:
5.0

More personnel on duty at peak times.

Steven K. 
Clasificación:
5.0

Ummmm, move my trailer between destinations, loading and unloading it without me having to do it??? NOTHING! This is a silly question when I've given nothing but positive rating.. LOL

TOBY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey L. 
Clasificación:
5.0

There was only one person working so if someone needed help hooking up a trailer or anything, that person had to leave the line of people just turning in equipment. The lot is really small and it got full quick with just a few trucks and parking for those who are dropping off and person giving them a ride. Desk person was pleasant and efficient.

Dawn H. 
Clasificación:
5.0

¡Gracias!

James J. 
Clasificación:
3.0

The agent at pick up was polite, helpful and professional. The agent at return time was abrubt and rude, particularly when I asked for a printed copy of my receipt.

mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernardo A. 
Clasificación:
1.0

We reserved a U-Haul 15 ft truck with a pickup time of 9:30 a.m. Sunday November 20th 2022. We arrived about 9:15 and no one was there at the location. We sat there till a little bit after 10:00 a.m. waiting for someone to come open the location. Hours on the door listed 9:00 a.m. to 5:00 p.m. Sunday. We called the number and they kept saying someone would be there soon. There were other people waiting to rent and some of them left. It was very upsetting. Put us a good hour behind on what we needed to use the U-Haul for. Which got us home later. The young man that did show up was very good. And when we brought the U-Haul back that evening, Cole was there and he was very nice and helpful.

Kenneth B. 
Clasificación:
3.0

Quick and easy. Everyone was very helpful

ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin I. 
Clasificación:
5.0

I am a senior citizen and have been a satisfied U-Haul customer for many years.

Glenn R. 
Clasificación:
3.0

My experience was great, but after I left I'm assuming maybe the building was busy and the clerk forgot, but I never received confirmation or any information in regards to me dropping the truck off and I also never received confirmation of the money that's supposed to be refunded back to me. I'll have to give them a call back tomorrow.

chauntia B. 
Clasificación:
4.0

very easy from start to finish. Great folks

Howard F. 
Clasificación:
1.0

I was told that the rental was .69 per mile. Which when I turned the van back in I was told that was incorrect and charged more. Whatever the price is I think it should be the same from start to finish . Not a bait and switch.

daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK B. 
Clasificación:
5.0

The staff were very helpful but seemed like it was too early in the morning for them LOL

Brady D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

I have used this location 3 times now. Rented 2 trailers and a small enclosed truck. Great experience each time!

Roy A. 
Clasificación:
5.0

STAFF VERY NICE AND INFORMATIVE

Sherry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERWYN K. 
Clasificación:
4.0

Staff were very helpful

David G. 
Clasificación:
5.0

Service man COLE was great both in the office and out hooking up the equipment . 10/30/2022 Thanks Cole. Earl Campbell 11/1/2022

earl C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Octaviano R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell P. 
Clasificación:
5.0

Friendly guys. Wonderful customer service and great experience.

Kevin J. 
Clasificación:
5.0

I did not get a receipt.

KELLY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yevgen K. 
Clasificación:
2.0

Have items ordered and if not don't charge me for them

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan H. 
Clasificación:
4.0

The service representative said they would e-mail my receipt… I have not received it yet.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordana G. 
Clasificación:
3.0

Five hours after I turn the tow dolly in I was contacted by U-Haul wanting to know where it was. After explaining to the person on the phone that I had already returned the tow dolly he said oh OK thank you. I felt like they were trying to say I Stolen it or something

Kevin F. 
Clasificación:
5.0

I prefer the University location! It's easy in and easy out. The bigger location closer to 2818 is quite more demanding.

alisia J. 
Clasificación:
5.0

Everything was perfect

damon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

My experience was over the top. Everyone was supportive and helpful. Thank-you so much. Jerry and Patricia Simons

Jerry S. 
Clasificación:
5.0

When you called the customer and ask them to drop off the U-Haul at a different location and then the customer returns it early a day the other location says because it was not return to the original I cannot get the extra day refunded. Then I come back to you and ask you to do the refund the extra day either because you can't because I dropped it off at a different location as a favor to you guys called me.

Heather G. 
Clasificación:
5.0

It went smoothly and worked out well all the way around. Thank you for a good experience!

ANN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvestre R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shatoya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W. 
Clasificación:
5.0

great experience

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
4.0

The 17' truck we rented was ok but the passenger door squeaked something awful. It's nothing that a little WD40 can't fix. Rode rough but it did the job. Gracias

Maria V. 
Clasificación:
3.0

Better deals

RICHARD M. 
Clasificación:
5.0

Great service! No issues!

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emaleigh H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel L. 
Clasificación:
5.0

Great service! Clean truck!

Walter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake B. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane M. 
Clasificación:
3.0

Customer service was not very good. I had to wait at least 5 minutes or more to be waited on because the staff person was not in the building. Even the companies cell phone was sitting unsecured on the counter. The truck was parked so close to another I was nervous about backing it out. And, when my wife asked about the dolly we had rented and where we could find one the person on duty had a very annoyed attitude.

Randall C. 
Clasificación:
4.0

Keep up the good work! The staff was friendly and professional. Good customer service is hard to come by these days.

Broderick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCI J. 
Clasificación:
3.0

I was left to my own to figure out how to do the online pre check of the trailer and the process to return it after hours. Customer service was only acceptable.

Drew M. 
Clasificación:
5.0

Solid operation from my first experience a few years ago.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
2.0

This was the selected return location but when we arrived they tried to tell us they weren't accepting returns and to go to another location. I was told after they reluctantly agreed to take the trailer and dolly (because we had proof that it was the return location and weren't budging) that I would receive an email confirming my returns. I never did.

Deborah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
1.0

I reserved a 9:30 PM pick up and when I arrived the after hours pick up had not been set up so I had to reschedule and pick up the next morning. This was very disruptive to a tight schedule and I never received an explanation. When I called and learned about this The person said I would get a $50 discount. The disruption was a lot more than $50 of my time but I still didn't even get the $50 discount. Phil your brand should have more integrity to meet your obligations to be ready for me and then meet your obligations to give a discount if you say you were going to.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

explan how paying with cash differs from paying with credit card.i thought that useing my credit card to reserve my rental and paying cash for the rental was all that would be needed,but that was not the case.live and learn.

mike W. 
Clasificación:
5.0

Gracias

William C. 
Clasificación:
5.0

Miles was excellent and extremely helpful and accommodating.

Deborah A. 
Clasificación:
5.0

In and out quickly

Andrew W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynwood S. 
Clasificación:
1.0

Not friendly , unclear on information,

Crystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley L. 
Clasificación:
5.0

Staff met me outside and helped with everything. Took less than five minutes

Bobby H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Howard C. 
Clasificación:
4.0

The location only allowed for 92 miles. I rented the unit in College Station to move my daughter back home. We went straight from the Uhaul location to my daughters house in College Station. Packed truck, straight to spring to unload then dropped at location Uhaul required. We were already over the 92 miles before we even got to the exit for Spring. I would think Uhaul would check the mileage between towns. I was charged for the additional miles.

Brooke S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Md Fahim Tanvir H. 
Clasificación:
3.0

Super convenient but also very tight to drive in to.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY H. 
No se han enviado comentarios para esta ubicación.

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