Comentarios de los clientes para U-Haul Moving & Storage at A&M University

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at A&M University

Clasificación general:

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Norman M.
Clasificación:

El cliente no dejó un comentario.

JOSE F.
Clasificación:

The gentleman who helped us had excellent customer service, especially at 7am. Everything worked great with no troubles. Will definitely come back again.

CEDRIC N.
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El cliente no dejó un comentario.

Michael S.
Clasificación:

very very nice. I was met by a employee in training that was very nice and worked very hard to learn the new job

JOHN W.
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El cliente no dejó un comentario.

Sandra B.
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El cliente no dejó un comentario.

LIZA C.
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El cliente no dejó un comentario.

JACOB A.
Clasificación:

Nothing

Alexis R.
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El cliente no dejó un comentario.

JAMAIL G.
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El cliente no dejó un comentario.

RICK R.
Clasificación:

El cliente no dejó un comentario.

Steven S.
Clasificación:

rented one-way, exceeded mileage allotment by 6 miles, although I wasn't charged (thankfully); the allotment is too tight. I drove from rental pickup to my house (5 miles) to new location (4 miles out of the way to drop off) and straight to drop off.

RAMIRO B.
Clasificación:

Very polite and professional!

HOLLIS R.
Clasificación:

Rented a trailer and it was in great shape and worked well. My only problem was with the receiver hitch the agent included. I had a receiver and ball that needed to be put together (my tools weren't big enough to fit the size nut) but he offered to include one from UHaul. I should have double checked everything as I left even though I watched him hook it all up and verified the lights worked. As I was driving and coming to a stop I noticed a loud and sudden jolt and noise as if slack in the trailer. I pulled over several miles later and the nut holding the ball onto the receiver was loose. I could turn it with my hand. The cotter pin would keep it from coming off completely but still a very poor way to allow me to leave. I found it hard to believe it was not verified to be tight before leaving?? I found a pipe wrench large enough to fit it and was able to get it tight. But have to speak up and say things like this shouldn't be a concern and checked thoroughly before allowing anyone to leave the rental location without verifying the basic safety of the equipment. Otherwise, everyone I dealt with both on the pickup and return were very kind and helpful.

MARC B.
Clasificación:

El cliente no dejó un comentario.

Donagayle G.
Clasificación:

Worst customer service. The Young man was rude and obnoxious. I will never ever shop at this uhaul again. And, most likely I will never rent another thing with uhaul.

JORGE R.
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El cliente no dejó un comentario.

Jorge A.
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El cliente no dejó un comentario.

TROY S.
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El cliente no dejó un comentario.

Erica W.
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El cliente no dejó un comentario.

Ann C.
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El cliente no dejó un comentario.

MARK WILLIAM S.
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Mark is very courteous

Travis F.
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El cliente no dejó un comentario.

JODI F.
Clasificación:

I brought the vehicle back with a little bit over a half a tank of gas like they said. The customer service rep said it was at a half a tank. And he still charged me for 2 gallons of gas. I should of taken a picture of the gas meter. I did not want to gargle with him. I think he was mad that I showed up 2 minutes before 7 to turn it in. All the lights were off and they were all in gut the door. 2 minutes before they were supposed to close!

Clinton K.
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Great service thanks!

Sam A.
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El cliente no dejó un comentario.

John H.
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Start with full tank of gas

ROBERT H.
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Mark was a big help and did a great job.

Linda M.
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Renter beware! The mileage and fuel level were both wrong, and if you don't correct it before departure you are liable. Several people returning trucks were charged for differences because they did not verify. Makes me wonder if they do it on every truck rental. Additionally the first truck they gave us had a low tire. They wanted to put air in and us take it. Since we were driving about 200 miles we insisted on a different truck so we didn't get stuck out on the road somewhere.

BILL R.
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El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

michael B.
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El cliente no dejó un comentario.

Amit G.
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The location GM Mr. Dallas was exceptionally helpful. Given the COVID-19 situation, there were multiple issues that Mr. Dallas went out of the way to assist in resolving. I really appreciate his excellent customer service skills and inclination to assist during the times of necessity. He was always available and ready to assist. U-Haul needs GM's like Mr. Dallas and should cherish their skills and work ethics. Thank you Dallas, for your assistance, I really appreciate it.

Michelle S.
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El cliente no dejó un comentario.

Machelle W.
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El cliente no dejó un comentario.

Blake W.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

JERRY B.
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The lady that helped me...I have never experienced a more dead faced person in my life. ZERO customer service skills and zero personality.

Parker P.
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El cliente no dejó un comentario.

Emmalea L.
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El cliente no dejó un comentario.

frank S.
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El cliente no dejó un comentario.

DANIEL A.
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The back of the truck was clean.

BRIAN B.
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Be truthful if have the rental that they are looking for. I called and said they didnt't have a cargo trailer I wanted. Spent another hour calling around. Finally called national number and talked to Scheduling and that location actually had 2. Wasted an hour looking for trailer.

DANIEL P.
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El cliente no dejó un comentario.

Roger K.
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El cliente no dejó un comentario.

SAMI D.
Clasificación:

After we finished unloading our items in a storage unit close to our property, my wife lost her phone. When we were heading to the U-Haul drop off site I pulled into the gas station to fill up the rental truck. My wife continued to drive to the U-Haul site that she thought we were dropping off the rental truck. When she tried to call me she noticed she did not have her phone. She went inside the U-Haul building and asked the lady working if she could use her phone to call me. The lady told her no. She explained to the U-Haul employee that she lost her phone and needed to contact me to let me know what happened. Still no. Finally a U-Haul customer offered her phone to my wife and let her call me. I don't understand why the woman employee who was working on Sunday 1/3/2021 at around 4:00PM did not try to help my wife. A simple picking up a phone to call me to let me know my wife was at your store and lost her phone was all she had to do. Very disappointed in the lack of concern and customer service. I will not be using this store again.

Christopher L.
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This was an awesome ext

Laci Dee E.
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El cliente no dejó un comentario.

Jerry E.
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El cliente no dejó un comentario.

Brett W.
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El cliente no dejó un comentario.

DAVID F.
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El cliente no dejó un comentario.

Andy B.
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El cliente no dejó un comentario.

WILTON K.
Clasificación:

Went Smooth

Rannon T.
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El cliente no dejó un comentario.

Daniel H.
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El cliente no dejó un comentario.

DAVID F.
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El cliente no dejó un comentario.

Valynda B.
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The worker was so nice.

LAURA T.
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Thankfully they were able to identify all the problems as soon as they inspected

Lisa T.
Clasificación:

El cliente no dejó un comentario.

Albert T.
Clasificación:

Nightmare from the minute I called. Was on hold for 25 minutes. Decided to hang up and try to call back and the person just picked it up and said “hold” and put me on hold for another 20 minutes Put in my order to rent and asked if it was okay if someone else picked it up for me. They said they we would pay ay the end and I could bring in my card then. I then asked again that I could oay at the end she said yes. When my friend for their they made him give his card and made him redo all the paper work, then charged his card. No ramp came on the moving fan. Wish we would have been told that. Not sure how a $19 rental turned into $55 bill when we drove less then 10 miles. No one knew what they were doing at the location, it was a mess.

Matthew H.
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Terrible customer service. Not only would I not recommend, I will be sure to advise anyone I know looking for services to seek them elsewhere. This review reflects Uhaul not the pickup or drop off location.

Corinne M.
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Long wait times due to short staff

Nicholas L.
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The woman who was working on Sunday really went above and beyond to help me out. Excellent service

Clark W.
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El cliente no dejó un comentario.

TOMMY J.
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This location has one problem difficult to enter with large truck no where to make a U-turn safely.

Randal A.
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Very helpful & efficient staff -- keep it up!

Deanna N.
Clasificación:

El cliente no dejó un comentario.

JEAN S.
Clasificación:

Best customer service I have ever received at a Uhaul facility! Both employees were kind and helpful answered the questions I had and hooked up the trailer in a timely manner. If I or one of kids is in need of Uhaul in the future we will definitely use this location even if it costs a more due to the distance.

Barbara B.
Clasificación:

The gas rate is extremely high. It should be lower

Craig R.
Clasificación:

El cliente no dejó un comentario.

Mary W.
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Very smooth process! Could not have been easier!

NATHAN W.
Clasificación:

This was my worst Uhaul experience to date. The staff I dealt with at pick up and drop off, but especially pick up were highly unpleasant, abrasive and on the verge of unprofessional. The trailer was a mangled mess. I had to pry a fender up to get it off the tire. I commented on the condition of the trailer to which I received a glare. I will no longer be using this location, I should have known better the other location on Texas Ave is far superior.

JOSHUA O.
Clasificación:

El cliente no dejó un comentario.

Paul R.
Clasificación:

Location was very tight. Hard to get in and out. Service representatives didn't seem to enjoy their job. I will not go to this location ever again.

Cheryl P.
Clasificación:

El cliente no dejó un comentario.

Joshua J.
Clasificación:

El cliente no dejó un comentario.

Jimmy B.
Clasificación:

The reason for an above average rating versus an excellent rating is that the gentleman that booked my reservation used his PERSONAL cell phone to take a picture of my drivers license for the contract. I was a bit apprehensive allowing him to use his PERSONAL cell phone to acquire my personal information. Please improve on this very important aspect.

Alicia H.
Clasificación:

I'm not pleased over the terms/agreement over placing fuel back in the vehicle past the full limit and not being reimbursed for that. I'm wanting to take this up with the manager or owner of this location.

Mark C.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

JENNIFER S.
Clasificación:

El cliente no dejó un comentario.

Phillip G.
Clasificación:

El cliente no dejó un comentario.

Allen J.
Clasificación:

El cliente no dejó un comentario.

Delilah B.
Clasificación:

El cliente no dejó un comentario.

Andy B.
Clasificación:

El cliente no dejó un comentario.

Taylor T.
Clasificación:

I still have not heard back from them about a refund for purchasing the tire. Left a copy of invoice for tire and every time I call, they tell me they will let the manager know and I still have not gotten any correspondence back. Overall poor and disappointing. The tire cost almost as much as the rental.

walter R.
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

Everyone was courteous. The truck was in good condition and my transaction went smooth with no negative issues.

Julie G.
Clasificación:

They both went above and beyond what they needed to do. They made our experience such a pleasant time.

Monica K.
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Great customer service from the staff in the morning and evening. Will definitely rent from them again.

Michael C.
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El cliente no dejó un comentario.

Jennifer M.
Clasificación:

El cliente no dejó un comentario.

Bodley T.
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I thank the store for their hospitality; it was a great experience and I will rent again soon! Thanks

Max C.
Clasificación:

El cliente no dejó un comentario.

Andy B.
Clasificación:

El cliente no dejó un comentario.

Carolyn N.
Clasificación:

Front desk person that assisted with the truck was not wearing a mask when speaking with my husband outside at and near the truck.

Wesley P.
Clasificación:

El cliente no dejó un comentario.

kerry O.
Clasificación:

El cliente no dejó un comentario.

Frank H.
Clasificación:

Rented from Penske 2 weeks earlier who never held my reservation, made me travel to other locations, and overcharged me! U-Haul will ALWAYS be my choice!

Andrew M.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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