Customer Reviews for U-Haul Moving & Storage at 96th Ave

1,467 comentarios

18590 96th Ave   Surrey, BC V4N3P9
(@ 186th St)

(604) 888-0133

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(604) 888-0133

18590 96th Ave
Surrey, BC V4N3P9
(@ 186th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice experience

Fei yue W. 
Rating:
5.0

Honestly it was so easy and the woman working behind the counter was so nice. I didn't know what the hell I was doing lol (got the 24/7 van rental via my phone) and she was very fast and able to help answer questions She's great. Definitely a good hire on your part, dear owner

Amy S. 
Rating:
5.0

Awesome service thanks for everything!

Carl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grant M. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

Staff was great, absolutely no complaints there. Compound is very tight to turn around with a car hauler, but manageable

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Chang-Lung W. 
Rating:
5.0

Customer did not leave a comment.

Shady M. 
Rating:
4.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

STEFAN S. 
Rating:
4.0

Customer did not leave a comment.

Holly U. 
Rating:
5.0

Denise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.

Garry A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian O. 
Rating:
5.0

Customer did not leave a comment.

florante d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Vladimir C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Nothing needs to be done.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

ALLAN D. 
Rating:
2.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

I have dealt with 3 uhaul locations in my area recently… the difference in service was night and day different, with this location being a breath of fresh air… one of the others didn't have insurance on the trailer I had booked online, and the other made me find and load/connect the trailer myself, when I had never done so before… and to top it off when the lady at this location hooked it up for me I realized I hadn't done it right at the previous location… which could have been disastrous… funny how I wasn't asked to rate these other locations…

Jack D. 
Rating:
5.0

Excellent service and wonderful staff. Will absolutely visit and recommend in the future! Thank you!! You know who you are!! 🙌

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

ANGELO X. 
Rating:
5.0

Denise was great, very helpful.

Reuben E. 
Rating:
5.0

Denise was the most helpful Uhaul employee I've ever met. You don't deserve her.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

GAETANNE S. 
Rating:
4.0

Customer did not leave a comment.

Angelo M. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Please email me my invoice!!!

Lola B. 
Rating:
5.0

Customer did not leave a comment.

Yann S. 
Rating:
5.0

Customer did not leave a comment.

FADY M. 
Rating:
5.0

Customer did not leave a comment.

GAETANNE S. 
Rating:
5.0

Customer did not leave a comment.

Arslan S. 
Rating:
5.0

nothing comes to mind. overall we were happy with the rental and plan to rent again for our move

Jim G. 
Rating:
2.0

Customer did not leave a comment.

Gaetanna S. 
Rating:
5.0

Customer did not leave a comment.

martin A. 
Rating:
4.0

Customer did not leave a comment.

GEORGIA F.  |  First Impressions 
Rating:
5.0

The staff at this location were very accommodating! We had the van for longer than we thought we needed it and it wasn't a problem at all and there was no extra charge either. I highly recommend this location!

Jeff M. 
Rating:
3.0

Fix the problems with your website! This was the worst part of my experience. The staff members at the location were very friendly and helpful!.

Jeffery W. 
Rating:
5.0

You had an smart, very nice lady to greet and answer my questions when I arrived on the morning to pick up the truck.

neil P. 
Rating:
5.0

Customer did not leave a comment.

suzanne m.  |  Overall Experience 
Rating:
5.0

Ran into issues with my reservation and they were all handled in a timely and extremely professional manner

Roland S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
5.0

Nothing, awesome job

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Great customer service by lady at front

Mandeep B. 
Rating:
5.0

Customer did not leave a comment.

aaron k.  |  First Impressions 
Rating:
1.0

I moved out of my locker because there was no valve for what I was receiving. No lighting and access to my locker was becoming an issue.

Brian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola K.  |  Overall Experience 
Rating:
5.0

Never an issue with anything. Staff were always friendly and professional

DANIEL C.  |  Overall Experience 
Rating:
5.0

I love the staff at this location. They always go above and beyond. They appreciate my repeat business and do whatever they can to support me. A very hard working crew.

RACHEL P. 
Rating:
4.0

Friendly and helpful staff. Only complaint is how tight the compound is. The trailer was facing away from the entrance when I picked it up so turning around was a bit awkward

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Ankur B.  |  First Impressions 
Rating:
3.0

YOU SHOULD GIVE US A FULL TANK IF GAS FOR EVERY RENTAL. NO MORE GUESSING HOW MUCH TO PUT IN. JUST FILL IT UP AT THE GAS STATION NEAREST TO THE DROP OFF LOCATION AND YOU'RE GOOD TO GO. ALSO, THERE SHOULD BE A WAY TO BE ABLE TO RENT FOR LINGER INTERVALS WITH A LOW CREDIT LIMIT. I HAVE A $300 LIMIT ON MY CARD. I WANTED TO RENT FOR A WEEK. EVEN THOUGH I COULD PAY FOR MY ENTIRE RENTAL COST UP FRONT ON DEBIT, YOU WOULD NOT LET ME RENT FOR LONGER BECAUSE I COULDN'T PAY THE WHOLE THING ON CREDIT. I TRIED PUTTING EXTRA ON MY CREDIT CARD TO TRY AND GET AROUND MY LIMIT. STILL DOESN'T LET ME GO ABOVE THE $300. YOU LET ME TAKENIT FOR SHORT TERM ON A SMALL LIMIT. WHAT DIFFERENCE DOES IT MAKE IF I USE THE SAME CARD FOR A LONGER TRIP IF IT IS PAID FOR AHEAD OF TIME?

Sarah P. 
Rating:
5.0

The driver window stuck and wouldn't go up. Something wrong with switch I think. I had to get the customer service man to help adjust the exterior mirrors for me. Denise the customer service rep was amazing and went over the top to help me out. A kind friendly employee that I highly praise. Thanks Denise😃

Colleen T. 
Rating:
1.0

There was rat decal and urine smell all over my stuff and I have been emailing to let them know I already removed my things and I was charged for sept rent and moved way before the rental due date. Please credit me back September’s rental charge on my visa. Re Diane Pitura Visa card Thank you Linda Pitura

LInda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

TERENCE S. 
Rating:
5.0

Very friendly and professional! No complaints at all. Will definitely be using this location again for future moves.

matthew F. 
Rating:
5.0

Customer did not leave a comment.

Georgette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Customer service was excellent. Denise was exceptional!!!

Kevin L. 
Rating:
5.0

Thanks for the good services

Eugene E. 
Rating:
5.0

Rental was very smooth

Michael O. 
Rating:
4.0

Please audit your system so that you cannot book a vehicle at a closed location.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Atlyn B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Leah M.  |  First Impressions 
Rating:
5.0

Definitely recommend!

Ruth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
3.0

we were renting first time via mobile checkout , didnt know how he process works with the alternate number so my husband gave his dad's number and we got a call from the rep on dad's number, As our dad cannot communicate very well in English so when he passed the phone to me the rep was so rude instead of explaining who is calling and for what reason her first line to me when I said hello was "yes go ahead I am listening", she did not reply to my hello or explained to me why she is calling. i found her service to be very rude, she lives in a multicultural country so needs to understand that there can be language barriers so she needs to be ready for all kind of situations and not loose her patience like this.

Amandeep G. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Very nice staff, easy to deal wjth

Kevin M.  |  Overall Experience 
Rating:
5.0

After a bad experience at another U-Haul location, it was a refreshing change to go to this location. Their customer service is outstanding.

Deirdre L. 
Rating:
5.0

The lady who helped us went beyond my expectations she was friendly and courteous and went out of her way to be helpful and accommodating

Lola K.  |  First Impressions 
Rating:
5.0

Awesome experience. The pick up and return was perfect.

Sharon V. 
Rating:
5.0

Customer did not leave a comment.

BRUCE E. 
Rating:
4.0

Customer did not leave a comment.

Jean A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

Lars F. 
Rating:
4.0

Customer did not leave a comment.

Clayton C. 
Rating:
5.0

Friendly and professional staff, thanks to all of them.

MOHAMMAD B. 
Rating:
5.0

Give the manager a raise. She deserves it.

Anoop A. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Wayne I. 
Rating:
5.0

The staff was great!! Friendly and very helpful with my storage rental situation. The extra help they provided was greatly appreciated. Thank you to Denise & all the staff at the 96th location!

Ruth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Great service, thanks.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

TIEN N. 
Rating:
5.0

Fix the key drop box, it was hard to put the key as it was very narrow.

Karim H. 
Rating:
1.0

The entire experience was a nightmare. I am so frustrated with the lack of customer service by your company.

Tammy M. 
Rating:
5.0

Thank you

Faris S. 
Rating:
5.0

Very nice service, great person!

Kongwen Z. 
Rating:
5.0

Clerk was very helpful. Truck was ready to go and clean, service was quick and easy.

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
4.0

Customer did not leave a comment.

Yuliu H. 
Rating:
5.0

Customer did not leave a comment.

EDWIN D.  |  First Impressions 
Rating:
5.0

Great service on time

steven J. 
Rating:
4.0

When I first picked up the vehicle, I was a little a little offended when they asked for a second phone number and contact information. Perhaps this is policy, I don't know. It was a bit weird but after bringing the vehicle back the manager was very kind and pleasant. I would recommend her and this location.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
4.0

Staff very helpful.

Oleg L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Robbie A. 
Rating:
5.0

Nothing I can think of. Staff at the 96th location helped me hook up the trailer and un-hook when returned. Thanks guys

Paul T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES I. 
Rating:
5.0

Lady at the desk was very helpful and pleasant to deal with. The whole process was a very pleasant experience

Colter R. 
Rating:
5.0

Always had a great and smooth experience at this location. Rented trailers from here multiple times and the staff has always been friendly and helpful. I specifically always go out of my way to rent from here

Darren W. 
Rating:
5.0

If possible uhaul should have some sort of system or plan .... transferring trucks or vans to customers peffered location if the customer says the location is too far for them or something when there is no truck or vans available at the locations closer to the customers. So customers can save the money for the kilometers the travel to drop-off or pickup the rental equipment. It would be much better and customers will be happier

Gurjant K. 
Rating:
5.0

Wonderful service and helpful.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Yu-Cheng E K. 
Rating:
3.0

The only comment I have is regarding the online drop off. I did this while driving away from the lot and there was no option to upload a photo of the required interior, exterior etc.. I had taken these photos when I dropped the truck off not thinking I would have to take them as I completed the form online. It would be nice to have an option to upload.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Very happy with everything. Will definitely tent again.

Faye D. 
Rating:
5.0

Customer did not leave a comment.

Stirling W. 
Rating:
5.0

Amazing staff very helpful

Rick S.  |  First Impressions 
Rating:
5.0

I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!

JUDI G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Colleen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afsaneh Z.  |  First Impressions 
Rating:
4.0

Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.

Robert G.  |  First Impressions 
Rating:
5.0

Thank you Denise for being so helpful and accommodating!

Lana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn l.  |  First Impressions 
Rating:
3.0

This past Saturday I went to get a bigger unit than I’m currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that’s fine I’ll come next weekend to swap units. Fast forward to the following weekend. My unit wasn’t clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn’t lining up properly so I could put a lock on it. I brought it to the staff attention and they can’t get a maintenance guy in until Monday, it’s Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that’s out of my control and should be done and checked by the facility. You are providing a service I’d hope that at the minimum it would be clean and all units are in proper working order. I’ve had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly though

Steven S.  |  First Impressions 
Rating:
5.0

Excellent service

Alexandra B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carl M.  |  First Impressions 
Rating:
5.0

Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent more

Ryan S.  |  First Impressions 
Rating:
4.0

Was helpful in providing me with my storage needs.

ray c.  |  First Impressions 
Rating:
5.0

Very helpful and informative Quick service

HENRY F.  |  First Impressions 
No reviews have been submitted for this location.

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