I specifically reserved an appliance dolly online only to arrive and find out that location doesn't have one. Brutal waste of time. You should fix that so you don't allow reservations for stuff you don't have. Or at least inform me that you don't haveSpencer M.
Customer Reviews for U-Haul Moving & Storage at 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.yunhui S.
Nothing, but excellentAriel E.
I am extremely satisfied with the customer service. Staff was so helpful.Riya P.
Continue good customer service.daniel P.
Rates are little highAvtar K.
El cliente no dejó un comentario.Gary V.
El cliente no dejó un comentario.gurpreet S.
on time and very friendly service👍robert M.
All good, no needHimat N.
Very unprofessional service. Front desk was cursing all the time to other customers and he called and threatened me and cursed me as well.Sukh D.
El cliente no dejó un comentario.prabhjot S.
El cliente no dejó un comentario.Palvinder S.
El cliente no dejó un comentario.Jody P.
El cliente no dejó un comentario.jodi V.
El cliente no dejó un comentario.PRABHJEET H.
El cliente no dejó un comentario.David P.
Cute kid In office but she needs to read what she's saying to customers. Told me I was getting a deal said truck was at 3/8 was more like 3-16 and if I bring truck back at a quarter I get so much off my rental so all I was doing was filling it back up to 1/4 as it said on my contract got out to truck found no dolly or blankets in the back (luckily had my own) and mom's attic full of saw dust glad I didn't have that much stuff to go in over sized truck since I originally ordered a 10 foot that I couldn't get because dealer was not in ...Robert C.
More vehicle inventory would help.Gordon C.
El cliente no dejó un comentario.gurdarshen T.
El cliente no dejó un comentario.Mandeep S.
Excellent customer service, friendly and knowledgeable staff, the truck I rented was clean and in perfect driving condition, check in and check out was quick and easy. Great job guysMarko B.
Accept Debit card payment without a hold:)Tamanyawaka C.
El cliente no dejó un comentario.Lydia Linda Lee M.
It's really good serviceGagandeep S.
El cliente no dejó un comentario.Gurpreet S.
Extraordinario servicio al clientemajor D.
Good customer serviceSarbjit R.
The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.Myung C. | First Impressions
I want to extend for one day more is this possible?vinod K.
El cliente no dejó un comentario.Detelina J. | Overall Experience
El cliente no dejó un comentario.ALLAN H.
El cliente no dejó un comentario.JOSEPH M. | First Impressions
El cliente no dejó un comentario.Kimberly S.
El cliente no dejó un comentario.Rubalpreet K.
have the van washedJennifer B.
El cliente no dejó un comentario.Ranjot S.
This location is so helpful and they really do their very best to go above and beyond especially the general manager Kulvinder Rai . Thank youLawnie C.
I asked the cashier twice about the final price estimate and he told me that it'll be 84$ including taxes and i was charged a whopping 100$ for the van. The van was scheduled to be picked up at 1:30PM, but we got the keys by 1:40PM. Nobody gave us a tour of the vehicle and the fuel tank was already less than half. I need refund.Paarth B.
Requested dolly but not available when we picked truck even though we requested more than 2 weeks in afavance.Cheryl M.
Fuel consumption of vehicle is very high and very costlyGurpinderSingh S.
El cliente no dejó un comentario.Sharanjit M.
El cliente no dejó un comentario.Maria T.
El cliente no dejó un comentario.Erik V.
Everything is goodnarinder B.
El cliente no dejó un comentario.John M. | Overall Experience
The service was great and staff friendly and helpful. We were a bit late arriving to pick up the truck so they were happy to adjust our 6 hour window and also to change the designated driver. Also, the washroom was spotless!Donna P.
El cliente no dejó un comentario.Sehardeep P.
Too much waiting . Need more employee . Nobody answer on phone long wait. When take out vehicle nobody with check or show the old damage or show the inside condition. And same thing when return the vehicle. And after that they too busy to compete the job. They tell you we send you E-mail.when you recieve E-mail charge extra like cleaning fees . When you call them then they said sorry wrong charge. I don't like this service at all. When customer pick up and drop the vehicle . Somebody with him show the condition .then they can charge if customer agree . Not on blind or hidden charge after customer left. Any charge to co be agree with customer also. Thx.jagtar C.
El cliente no dejó un comentario.Margaret S.
Our storage wasn't available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.Joel L. | First Impressions
more locations would be niceWendy B.
El cliente no dejó un comentario.Wisdom S.
El cliente no dejó un comentario.Haben K. | Overall Experience
The guy who was there, he was rude and was not friendly, worst customer service ever. I understand some times you are upset and something but if you are in customer service, please make customer a priority Sorry but ,Worst guy everSHIVAM C.
Kulwinder was very helpful. He went above and beyond.Barinder K. | Overall Experience
The facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.Michal P. | Overall Experience
Very pleased with the serviceJAMES P.
El cliente no dejó un comentario.SIMRAN S.
My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.Sabeeqa L. | Overall Experience
Love itSiraj P.
El cliente no dejó un comentario.James B. | First Impressions
El cliente no dejó un comentario.mandeep g. | Overall Experience
El cliente no dejó un comentario.bhupinder K.
El cliente no dejó un comentario.SIMRANJEET S.
Excellent customer service at the Surrey location on 84 ave. Thank you!Shelly E.
All goodKatherine L. | First Impressions
You are renting a trailer, it's not a life long relationship. You could use another employee in the office at the end and beginning of the month.Marina P.
They owe me a day of rental and I was told I would receive a call from manager on Monday Feb 28th 2022; No call received and without notice charged. PIERSON (former MANAGER) made a verbal commitment to me and stated would put notes on file. However; Kulvinder (current manager) did not think it would be appropriate to call me prior to charging. Sahil; rep ensured me there would be no charge. I dont need a call back or any form of contact from Uhaul or its dealer partners. This is a representation of your brand and integrity; 84th and King George location has failed in customer service. Also; I generally dont write reviews but this situation deserves it.HAMID J.
El cliente no dejó un comentario.Enamul K.
El cliente no dejó un comentario.Michal P.
Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don't seem to want to do anything about it.daniel e. | Overall Experience
El cliente no dejó un comentario.KHUSHDEEP D.
El cliente no dejó un comentario.JATIN K.
El cliente no dejó un comentario.Kirandeep K.
El cliente no dejó un comentario.massoud F.
It was my first time doing business with u-haul It was a great experience. The service was exceptional. Excellent staff. Absolutely No complaints!! sunny G.
El cliente no dejó un comentario.Gurwant Singh P.
We were sent to a different location bc no cube vans were available. The next place had no appliance dolly as per my request we were sent to a third location that did not have the appliance dolly. We took the cube van and went to a fourth location to pick up a appliance dolly. We phone 3 other location for the appliance dolly bc we had a fridge to pick up. It was an horrible long day driving around Surrey looking for what we had originally reserved a cube van with an appliance dolly to move a fridge. We were there at 10:15 am and it took us until 12:30 pm to be able to finally pickup our fridge.Francine P.
I made a reservation one month prior to needing a truck for a Langley pick up. It was scheduled for 7.15am, when we went to the original address it was closed and we had to wait for 45 minutes, they then gave us a truck with a leaking radiator which when we returned we then had to drive 40 minutes each way to a new location that stayed at first they did not have a truck for us which after 10 minutes was rectified. Due to terrible bookings and even worse equipment we were over 5 hours late for our planned move. I called uhaul to complain several times and was promised a call back within 48 hours, I received a one line text 74 hours later. This is not acceptable. I will never use uhaul again and I will tell everyone I speak to not to use them either.Lindsey S.
El cliente no dejó un comentario.Stephen O. | Overall Experience
El cliente no dejó un comentario.Sukhjinder S.
El cliente no dejó un comentario.Sheena E.
El cliente no dejó un comentario.PRINCESSPHOEBELY G.
El cliente no dejó un comentario.JithinDani T.
Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn't believe what I was seeing! Now I am worried I won't be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don't hv a truck not helpers :) :). Please :) Thank you!Katherine L. | First Impressions
El cliente no dejó un comentario.Dilawar S.
El cliente no dejó un comentario.Kanwaljit S.
The two customer service persons at the counter, were more busy talking to each other. Once the paperwork was done, they instructed us to walk to the truck and take it ourselves. At other locations, the customer service person brings the truck out of the yard, close to the office and hands over the keys. Bad serviceCLIFFORD W.
El cliente no dejó un comentario.Ian N. | Overall Experience
I booked the 10 feet box truck in person at location for 1 pm - 7 pm on 30th Jan. Somehow, I was told when I went to collect the vehicle that my pick up time has been changed to 2 pm. After persuasion I managed to get my vehicle by 1:30 pm. I was also told in person that 19.95 CAD is for 24 hours and there will be no extra charges for late drop off as long as that it does not go to the next day. Surprisingly, when I had dropped my rental vehicle at the stipulated location at 8:30 pm, even with fuel bar higher than the initial one when I had hired the vehicle, I was charged 20 CAD extra for double booking, i.e. after 7 pm onwards to 8:30 pm. This leaves me with a feeling of being cheated and frustrated. When I had shared my recent experience with one of my friends, even he had the same experience of being charged double the amount than what was told to him initially. I think it would be better if all the charges are honestly told upfront rather than misleading which makes one feel trapped and disappointed. Someone need to look into this and do something about this annoying experience. Good luck and God bless. Anil SamyalANIL S.
I got the van because unfortunately all the trucks are already reserved. It's my first time moving and it went smoothly. Transaction is very quick and simple. This location is also quite close to my place so it made returning the vehicle very easy as well. Maybe next time I will reserve trucks earlier.nasser R.
Clean the unit a bit more.William Aldwin E.
The staff at the counter lacked customer service & communication skills. I booked a furniture dolly with the 9' van as I was moving contents of one bedroom. At pick-up, was told there were no dollies at all. This resulted in harder and longer move because I didn't have the use of a dolly. The van was dirty with lots of mud around. The dashboard alert indicated the front left tire needed air. As I was still in the UHaul yard, I asked for another van as I see a few cleaner vans parked but was not accommodated. The staff added air to the tire and I left UHaul at 10:45am whereas my reservation was from 10:00am. So much inconvenience was caused to me, will never rent from this location again.PAUL G.
El cliente no dejó un comentario.Christina V. | Overall Experience
El cliente no dejó un comentario.TAJWINDER D.
Great quick service.NEIL M.
Very knowledgeable curtious and professional staff. I received an excellent service. GraciasSURINDER B.
El cliente no dejó un comentario.AAMIR H.
El cliente no dejó un comentario.YAOJIN W.
there's friendlySUKHPINDER K.
El cliente no dejó un comentario.Rajvir R. | Overall Experience
El cliente no dejó un comentario.Jagatveer J.
Thanks for uhaulAhmed M.
no complaints. everything was excellent. the customer service and the equipment were great. thank you.KATHLEEN R.
El cliente no dejó un comentario.JOYCE G.
Uhaul customer service representative at this location was not at all friendly.Muhammad M.
Good business hours. Truck was ready early morning for the job. Clean, spacious and good rates.Renato A.
El cliente no dejó un comentario.SIDDHARTH V.
El cliente no dejó un comentario.RICHARD D. | Overall Experience
Your lot was icy and no salt had been done to prevent falling down. The fellow at the desk did not seem to concerned when I mentioned it.JOYCE G.
El cliente no dejó un comentario.Manpreet W. | Overall Experience
El cliente no dejó un comentario.HARPAL S.
I ordered utility dolly and it was not available so I had to decline it during pick up but was still charged extra for it.SANDEEP P.
El cliente no dejó un comentario.RHYSS E.
Please don't overcharge customers for fuel.Tanbir S.
Nothing,already well improved. Our first experience.Satpaul S.
El cliente no dejó un comentario.Karan K.
I would definitely use them again and I would recommend they to others. Great service.Dave H. | Overall Experience
UHaul make my moving so easy and affordable.. Great service. Thx !!!BHAVKIRAT B.
El cliente no dejó un comentario.jody s. | First Impressions
El cliente no dejó un comentario.Syed R. | Overall Experience
El cliente no dejó un comentario.michael k. | First Impressions
Definitely served its purpose. I only had two visits; move-on and move-out.Vivian d. | Overall Experience
No light was available in my unitDMITRIY M. | Overall Experience
El cliente no dejó un comentario.lisa d. | Overall Experience
Friendly and helpful service, made my move in easy! ¡Gracias!April A. | Online Move In
I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access pleaseNicole R. | Online Move In
El cliente no dejó un comentario.Satinder N. | Overall Experience
El cliente no dejó un comentario.Biljana C. | Overall Experience
El cliente no dejó un comentario.Kyle W. | First Impressions
After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionneroger d. | Overall Experience
El cliente no dejó un comentario.Twila M. | Overall Experience
El cliente no dejó un comentario.Jason M. | First Impressions
Unit had no lighting(very minimal). Very dark inside.Matthew S. | Overall Experience
5 star start to finish highly recommended will use again if requiredjohn v. | Overall Experience
The units are secure, but sadly they do not provide lighting in them.Shannon W. | Overall Experience
El cliente no dejó un comentario.Matthew S. | First Impressions
El cliente no dejó un comentario.gurpreet k. | Overall Experience
Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!Gail H. | Overall Experience
El cliente no dejó un comentario.Copper Mechanical Contractin L. | First Impressions
I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoeverManvir C. | Online Move In
Helpful staffJohn A. | First Impressions
Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.JACOBO F. | First Impressions
El cliente no dejó un comentario.VIVEK T. | First Impressions
I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.Harpreet J. | Overall Experience
First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.Alicia d. | First Impressions
Thank you kindlyAUGUSTO R. | Overall Experience
El cliente no dejó un comentario.Nicholas C. | Overall Experience
El cliente no dejó un comentario.Luc O. | Overall Experience
The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Thanks.Robert T. | Overall Experience
El cliente no dejó un comentario.Azeem A. | Online Move In
Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relievedBruce M. | First Impressions
The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!Joseph F. | Overall Experience
Friendly and helpful service.Jody R. | First Impressions
Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectationsJordan P. | Overall Experience
An excellent place to store belongings. Safe and clean and secure.Karen G. | Overall Experience
El cliente no dejó un comentario.james w. | Overall Experience
El cliente no dejó un comentario.matthew m. | Overall Experience
El cliente no dejó un comentario.KEN/SUSAN E. | Overall Experience
El cliente no dejó un comentario.Byron R. | Overall Experience
El cliente no dejó un comentario.Gareth C. | Overall Experience
CUSTOMER SERVICES WAS GOODEspoir N. | Overall Experience
They never left me my free lock so I was not able to lock my stuff up.Timothy S. | Online Move In
Very clean facility & excellent service.JAMES D. | Overall Experience
Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anythingKendra P. | Overall Experience
El cliente no dejó un comentario.Matt K. | First Impressions
BuenoRonald Lynn F. | Overall Experience
I got a free lock but there is no lock insideMark B. | Online Move In
El cliente no dejó un comentario.Bert G. | Overall Experience
Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.Sylvia A. | Overall Experience
Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.Mary L. | First Impressions
El cliente no dejó un comentario.Stephen O. | First Impressions
All the staff are nice 👍👍👍MariaLiza M. | Overall Experience
El cliente no dejó un comentario.pam r. | First Impressions
El cliente no dejó un comentario.jackie w. | First Impressions
Told the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someoneKim C. | Overall Experience
I originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.David S. | First Impressions
Staff are helpful and friendly especially the lead guy so awesome, thank youPrivacy R. | First Impressions
There was mouse droppings on the top of the fining room cabinetsManoj M. | Overall Experience
Thanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.Joselito M. | Overall Experience
El cliente no dejó un comentario.gordon N. | Overall Experience
El cliente no dejó un comentario.Heather K. | First Impressions
El cliente no dejó un comentario.jaspal m. | Overall Experience
El cliente no dejó un comentario.irene c. | Overall Experience
El cliente no dejó un comentario.RASHID K. | Overall Experience
For most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.Randi lizabeth L. | Overall Experience
Awful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client's things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don't go to this locationStay O. | Overall Experience
El cliente no dejó un comentario.LOUISE R. | First Impressions
El cliente no dejó un comentario.rabia g. | Overall Experience
This is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn't like (and this a Uhaul in general, not this particular location) is the way that they bill. It's so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.Cyndi B. | Overall Experience
Very reasonable prices and friendly staffs, helpful, considerately and caring.Bo W. | First Impressions
Easy to work with themMandeep G. | First Impressions
El cliente no dejó un comentario.Ross Hilton W. | Overall Experience
Very happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.Steve M. | Overall Experience
The only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer serviceLiza R. | Overall Experience
El cliente no dejó un comentario.LIA L. | Overall Experience
Light in the storage unit would have been helpful. We moved in the evening so no it was dark. However everything else was perfect.Niharika Sudhir Kumar P. | Online Move In
I took photos of numerous safety violations inside and outside the building. Pipe piles and sheet steel roofs laying by entrance doors to my building not marked and I know I brushed the pile of steel corrugated roofing laying on the ground and was injured on my leg is a result. The day I was set to move out of my locker the lights surrounding my locker would not work so I couldn't remove my items. Maintenance Man was rude to me when I talked to him in passing. He was mad because I didn't know I need one of U-Haul locks on my locker. Next time I came to place items in my locker there was a second lock on my locker door saying if you want to access your locker you must come to the office and pay $25 for the added lock or access won't be granted (I have a pic of the note he left). When I when't to pay for the new lock I had to wait 45 mins for the office staff to track down where the key was because nobody knew where it was.. The rows of roadway Inside the lot that surrounds the building were plugged up with u haul trucks, vans and trailers making it hard to get to your building because other renters had their cars parked blocking the road off entirely making you drive around looking for a way to exit . I've rented from other storage facilities and have never had any problems before. Wouldn't rent from that location again ever I'm not a hard person to please and not a grumpy person I'm 63 years old and am easy going but this place did make me a happy camper at all. If you'd like to see the photos of these dangerous safety violations please contact me with a email address and I'll send them to you. Dannykowalski@gmail.com I only stayed two months in this locker then left the Facility . Upon removal of my items some items were wet and pools of water on my items because I'm guessing the roof was leaking Above my locker boxes of Xmas decorations and Xmas tree was wet And other items as well.danny k. | Overall Experience
This was a very clean and well-maintained storage, and the staff was friendly and helpful. I will be using this facility again, should I need storage.Jennifer C. | Overall Experience
When I rented the unit I told him that it would be for a month only.I picked up the stuff a day early.I told the lady in the office I was picking up my stuff and asked her if I needed to check out.She said no just go ahead.Four days after I picked up my stuff I got emailed a late notice so I had to make a special trip to go tell the guy that I picked up my stuff four days earlier.I probably need to use a storage unit in December and I am having second thoughts about using yours again.Dennis P. | Overall Experience
NEED TO INCREASE STAFF, OTHERWISE GOOD.Mohammad m. | First Impressions
Staff was ALWAYS glad to see me, and was very polite.STEVEN C. | Overall Experience
A light would have been convenient inside the storage unit. The whole place is always kept super clean.jean joseph andre b. | Overall Experience
I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.Kim W. | First Impressions
Everything was perfect but one time i got only a few days late for the monthly payment due to Corona virus because I was stuck in India at that time. Although I send the e mail regarding that still you charged 70 dollars extra. Highly disappointedSATINDERPAL D. | Overall Experience
The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.Sonia H. | First Impressions
Poor customer service.TERESA C. | Overall Experience
All the stuff inside was covered in drywall from the ceiling. Also small black remnants that look like mouse dropping on all my stuff. The top of the door frame is missing and when I told the staff about it, it never got repaired. There's no lights in the unit as well. The concrete walls weren't very clean and light was visible from the outside through the cracks on the wall. I would not go here again.joel david p. | Overall Experience
El cliente no dejó un comentario.CHERI A. | Overall Experience
Fantastic service. Staff were extremely nice friendly and very attentive. First class services!Michael F. | Overall Experience
El cliente no dejó un comentario.davinder a. | Overall Experience
El cliente no dejó un comentario.Chanyang S. | Overall Experience
El cliente no dejó un comentario.Betty A. | Overall Experience
Everything was clean and organized. The washroom was spotless as well.Richard S. | Overall Experience
El cliente no dejó un comentario.Sandra U. | Overall Experience
El cliente no dejó un comentario.Jaskarn S. | Overall Experience
El cliente no dejó un comentario.Danielle F. | Online Move In
I'm not happy with this U-Haul or any U-Haul for that matter and I will not be recommending it to a friend I had the worst experience between my reservations not being met let alone my needs so nocolleen l. | Overall Experience
El cliente no dejó un comentario.George Christopher H. | Overall Experience
El cliente no dejó un comentario.Marilyn A. | First Impressions
The manager ( Kulwinder ) is such a compassionate , humble and kind man. I was In the moving snd storage industry from 2001-2018 and I would Have LOVED to have had him as an employee. He provides professional and exemplary service with the perfect balance of kindness. Thank you for helping us for over a year, during a very difficult transition. Much appreciated, Deneen Cookevan and deneen c. | Overall Experience
They failed to mention that there is construction going on, so the unit was not accessible with a vehicle because the road is all torn up. We had to load a trolley and slowly pull it to the unit along a narrow (4 feet wide path, trying to avoid the huge 6 foot deep trench that ran along beside the whole building.Hika P. | Online Move In
El cliente no dejó un comentario.Aijaz A. | Overall Experience
El cliente no dejó un comentario.Chanyang S. | First Impressions
El cliente no dejó un comentario.glenn p. | Overall Experience
It wasn't well lit, but it was secure. I would recommend.Crystal N. | Overall Experience
Your website offered a Free $12 Lock with online orders for storage but once I got to the facility your customer service rep was not helpful & refused to even look into this, he refused to give me the Free lock. Of course I had no other choice but to Pay him the Lock because I had All my belongings & didnt want to delay everyone else waiting.Rosa E C. | Online Move In
El cliente no dejó un comentario.PAUL DUGLAS G. | Overall Experience
El cliente no dejó un comentario.Wilson w. | Overall Experience
I moved from Winnipeg to Surrey Vancouver. The communication was zero between the two facilities. Apparently the date for the storage unit was entered incorrectly by Winnipeg. When I arrived I had no storage unit!! This was a horrible situation to be in right now. Luckily the lady here at the UHaul in Vancouver called around for us. When I did get to the UHaul facility where my belongings are now the service was amazing (store located at 84th Avenue in Surrey the General Manager Kulwinder Rai) you need more like him. I have never made a move like this so I did not know what to expect. Now I know I should have had more paperwork and clarified more information. I depended on your staff and I guess I should not have. In total I paid over $3000.00 to move and this was very a stressful time and UHaul did not help.Leontine F. | First Impressions
Excellent!Victor B. | First Impressions
El cliente no dejó un comentario.Jessica K. | Overall Experience
While we book our storage 2 days ahead. Delta location front desk not even check reservation paper and rent out our reserved space. She simply says she rent out the space and let us to call head office to deal with her irresponsibility. We get transfered three times and eventually find a smaller storage than reservation. Very disappointed of this miscommunication. We drive all way back to Delta and Surrey. with full truck. Waste energy, time, and stressful. We need to return truck to a different location. in 96ave. Their rental sign is so tiny. We drive pass a few times too. It is not thought wisely for ppl to drop off their Uhaul. drivers are not able to see it.Yu Wen W. | First Impressions
El cliente no dejó un comentario.Farhad A. | Overall Experience
Had a storage unit reserved and upon looking at it, determined it was a little too small. Asked for a larger unit and without any hesitation, helped us into a larger one. Very courteous and helpfulcarrie o. | First Impressions
My unit was covered in fat shif and I had to throw out majority is my things. Absolutely disgusting. I will be telling everyone I know about this and pursuing legal actionJESSICA H. | Overall Experience
Staff were beyond fantastic , however when finishing up the emptying of unit there was a large puddle of water inside unit and down the walls and fungus growing on our items . A lot of ruined items ,JILLIAN F. | Overall Experience
Service was fast. I was presented with my options right away and I had my truck unloaded and my storage unit filled in under an hour. Thanks for making a potential stressful operation, simpler.Thomas W. | First Impressions
When I arrived with my full U-Haul truck from the US my assigned unit was not available. The young lady did not skip a beat. She provided me with a larger unit immediately.Ken J. | Overall Experience
No issues at all. Used the facility for over 10 years. Moving out was as easy as walking into the office and telling them my name. Would recommend them anytime.PAUL H. | Overall Experience
Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.Gilbert M. | First Impressions
Good and professional servicelusine b. | First Impressions
Would like to see lights inside storage unit itselfmichael k. | Overall Experience
My stay was short, because I noticed I did not have much to store. Thank you for your services.Dale Wynne R. | Overall Experience
Unit Smelled bad, moldy, dirty. Water damage from pipes, & pipes took a fraction of unit. My boxes/contents have moisture. Glad to be gone. broken, restricted access during open hours. mouse traps?!LISA A. | Overall Experience
When i registered and paid for a storage unit. I asked to have a truck put aside for the day we were going to move into the storage unit. They did not reserve a truck for us and i had to go elsewhere.Susan S. | Overall Experience
Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.Robert D. | First Impressions
Great customer service.donald w. | First Impressions
Ravi and most of the staff are helpful.. will still use this location for future needsmonina quiambao o. | Overall Experience
Uhaul was very accommodating with their service in renting a storage space and a cargo van to move and store our furniture. They were polite and courteous when serving us. Would recommend to othersmary t. | First Impressions
My locker was robbed and I was told it wasn't and yet I got a phone call from Penticton Rcmp saying they found some of it in a stolen vehicle. Wont reimburse my part rent that was used 4 daysShelley S. | Overall Experience
Waited 30 mins just to speak to someone. Then another 30 mins trying to get my already reserved storage paperwork to be completed. They are either understaffed or customer service is a low priority.Janet S. | Overall Experience
Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswellpaul andrew d. | First Impressions
Excellent service, always ready to help and listen to any concerns.eduardo z. | Overall Experience
I hope other customers will never experience the lack of customer service I received. From the location , insurance company and call centre. Most horrible company to ever get any business from.Doreen P. | Overall Experience
One of your staff was rude to my wife saying I told you already, and if you want a bigger room maybe you can go somewhere else. My wife didn't know for online orders it was 1st come 1st serve tooDANIEL Q. | Overall Experience
After a rocky start (my card would not open the gate) all went wellJane B. | Overall Experience
we had a problem with rodent that got to our unit We had a tent , air mattress and sleeping bag that were destroyed by ,manager said 100% all will be replaced we had insuranse.. so honest man !!peter r. | Overall Experience
I definitely would use the facility again for storage if I needed to. Thank you so much for the friendly service I got.Verna K. | Overall Experience
I did hire a Rental truck & had my goods stored there for 1 month. I wchitra m. | Overall Experience
Excellent experience !! Very informative, highly efficient, cost effective, friendly, concise, customer needs driven... And all realms attended during an uber stressful event... Exceeded expectations!jennifer Lee H. | First Impressions
Just needs lighting in the storage room but everything else is A1.Jugraj K. | Overall Experience
Best experience with the manager. She was very helpful accommodating and very professional.Fawzi Z. | Overall Experience
Shen Lee was very helpful.Dirk F. | First Impressions
OkMANPREET P. | Overall Experience
I am very pleased with service and helpful staff. Thank you for accommodating for my storage need.David P. | Overall Experience
Worst moving and storage experience I have ever had. The only bright spot, again, we're my Moving Helper guys. Will never recommend UHaul to anyone I knowVicki C. | Overall Experience
Someone entered in my storage in the weekend and stole 2 desktop computers and some documents, this due to the fact the the premises were almost unattended and the sensors in the door not active.LUCIANO P. | Overall Experience
Enjoyed the service and thought staff was very helpdul.👍RODNEY H. | Overall Experience
good job well doneJIM B. | Overall Experience
Will was very helpful. I required a unit for a short period of time, he was able to provide the right size, price and was very helpful with acquiring a lock. When my card didn't work, Will helped. tx.landaira Karenn h. | Overall Experience
When scheduling a rental van for U-Box unloading, I had been told they were open until 7, when in reality they were open until 5. This was difficult to coordinate with my friends' work hours.Diana R. | Overall Experience
Also I was wondering if a service of keys may have been found in the truck. It was a small fob, a door key and a small mailbox key.Lori C T. | Reservación
They need to communicate more between staff, so we as a costumer do not waste are timeJose Wallington C. | Overall Experience
wouldnt go backRandy M. | Overall Experience
King George Location not got it together called for a truck/10x20 storage too and had a reservation to go and find that reservation canceled and no trucks available do too them getting robbed for gas.Christopher G. | Reservación
Keep up the good work🙂👍.maria o. | Overall Experience
Person at storage unit was great, professional and respectfulGina S. | Reservación
We always had friendly service. Answers to all our questions and concerns. Quick service. Thanks to allMarc L. | Overall Experience
We reserved this unit. when I called to make sure it would be ready upon arrival, I was told they do NOT reserve units. PLEASE REMOVE THIS OPTION from your services. This is unacceptable.Josephine W. | Reservación
reserved a 10x20 storage unit with credit card and got a confirmation number. On moving day I call to double check and confirm everything was OK and was told yes but only to arrive to no reserved spotcam g. | Reservación
Great priceRussell Keir A. | Overall Experience
The storage was secure and everything was safe. There was evidence of mice and spiders, which was disappointing, but I know they can't control everything. Overall, it was a pretty good experience.TRACEY L. | Overall Experience
This facility worked very well for what I needed. Staff were always very helpful when approached with any questions and/or concerns.JIM C. | Overall Experience
I want to drive home how great the staff is here, specifically the younger individuals I was always helped by. The service here is 1000x better than the King George Blvd. and Bolivar Cres. location.zachary l. | Overall Experience
worst experience in my life even though I paid my bill my locker was still auctioned offNorman W. | Overall Experience
My rental experience was a disaster.The manager had told me the wrong information.and did not refund and forward the remainder of my payment as she had said onto my next rental with you at the same loCARL J. | Overall Experience
They didn't take care of the mouse situation and it's not fully enclosed place and it gets dirty. They didn't notify me that they found some somewhat damaged bag and boxes. Saw a dead mouse inside.KATE D. | Overall Experience
Very friendly serviceDingcheng C. | Overall Experience
When I removed all of my belongings from storage, everything was covered in mouse urine and feces . my brand new couch was basically ruined. Also the light in my locker never worked for 2 years.DARCY J. | Overall Experience
Canceling my contract was super easy and I appreciated that. The staff were friendly and good. Thank you for a good experience.tracy e. | Overall Experience
.talyor r. | Overall Experience
Everything was great. The service was great. The staff were helpful and friendly. The only downside was the limit of 7pm.Felicia B. | Overall Experience
Great service, great price, clean and secure 😊Shannon B. | Overall Experience
Rats wrecked some of my belongings. There was no light that came in when I was moving my things out.Sharen T. | Overall Experience
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