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David B.Customer Reviews for U-Haul Moving & Storage at 84th Ave
Testimonials From Recent Customers
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If someone present on location please provide service not hide in the private room. I have to wait pick up 20 minutes
MANDEEP S.Very nice and professional stuff
Eric ko K.Wrong truck/missing dolly and very poor customer service Will not use uhaul again
Kirandeep B.I didn't get the fuel calculations. The fuel meter was at the same location before and after pick up. Still the person charged me upto $15. I don't know why?
Soham H.I'm not so sure why there's a difference in rental price when I traveled the same distance when I rented 2 day's earlier with the same size truck.
Rolando R.This is not my first time and I intend to keep renting at this location.
Rolando R.Good costumer service
gurjap D.Could not find the barcode for online check in / put. Can that be made more obvious. Gracias
Kartik C.They do what they say they do. Isn't this what we all want from a service provider? ✌☀️ Murray
murray d. | First ImpressionsEvery staff member that I dealt with at the storage facility was courteous, helpful and efficient.
James B. | Overall ExperienceThis comment has nothing to do with the location. It is about the company What is with this "eco fee"? I paid $5.00 If I buy a tire, TV, pop, etc I pay an eco fee which I dislike. However, renting a truck and paying this fee, WHY? I am not taking anything home! I am told its for your lights and heat. You have bought "eco" bulbs and an efficient furnace. Your upgrades are not my problem
Dietnar A.I was happy with the overall experience.but consern about giving too much personal information.such as my personal care card number.this should not be allowed
francis Y.the s male staff was rude he doesn't know how customer service works, when i arrived there he was arguing with another customer and then he told me the customer as an issue every time she's there. When it was my turn I also argue with him because of the dolly that he charge me that I did not used, he ask me if I used it I told him i did not, still he charged me because the seal was broken, why asked me if I used it, then charged me
Allan Hernandez H.When uhaul changes the pick up location, you notify the customer
Gregery K.Easy to get in and out. The gentlemen were friendly and helpful!
Ron B.I specifically reserved an appliance dolly online only to arrive and find out that location doesn't have one. Brutal waste of time. You should fix that so you don't allow reservations for stuff you don't have. Or at least inform me that you don't have
Spencer M.Nothing, but excellent
Ariel E.I am extremely satisfied with the customer service. Staff was so helpful.
Riya P.Continue good customer service.
daniel P.Rates are little high
Avtar K.on time and very friendly service👍
robert M.All good, no need
Himat N.Very unprofessional service. Front desk was cursing all the time to other customers and he called and threatened me and cursed me as well.
Sukh D.Cute kid In office but she needs to read what she's saying to customers. Told me I was getting a deal said truck was at 3/8 was more like 3-16 and if I bring truck back at a quarter I get so much off my rental so all I was doing was filling it back up to 1/4 as it said on my contract got out to truck found no dolly or blankets in the back (luckily had my own) and mom's attic full of saw dust glad I didn't have that much stuff to go in over sized truck since I originally ordered a 10 foot that I couldn't get because dealer was not in ...
Robert C.More vehicle inventory would help.
Gordon C.Excellent customer service, friendly and knowledgeable staff, the truck I rented was clean and in perfect driving condition, check in and check out was quick and easy. Great job guys
Marko B.Accept Debit card payment without a hold:)
Tamanyawaka C.It's really good service
Gagandeep S.Extraordinario servicio al cliente
major D.Good customer service
Sarbjit R.The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.
Myung C. | First ImpressionsI want to extend for one day more is this possible?
vinod K.have the van washed
Jennifer B.This location is so helpful and they really do their very best to go above and beyond especially the general manager Kulvinder Rai . Thank you
Lawnie C.I asked the cashier twice about the final price estimate and he told me that it'll be 84$ including taxes and i was charged a whopping 100$ for the van. The van was scheduled to be picked up at 1:30PM, but we got the keys by 1:40PM. Nobody gave us a tour of the vehicle and the fuel tank was already less than half. I need refund.
Paarth B.Requested dolly but not available when we picked truck even though we requested more than 2 weeks in afavance.
Cheryl M.Fuel consumption of vehicle is very high and very costly
GurpinderSingh S.Everything is good
narinder B.The service was great and staff friendly and helpful. We were a bit late arriving to pick up the truck so they were happy to adjust our 6 hour window and also to change the designated driver. Also, the washroom was spotless!
Donna P.Too much waiting . Need more employee . Nobody answer on phone long wait. When take out vehicle nobody with check or show the old damage or show the inside condition. And same thing when return the vehicle. And after that they too busy to compete the job. They tell you we send you E-mail.when you recieve E-mail charge extra like cleaning fees . When you call them then they said sorry wrong charge. I don't like this service at all. When customer pick up and drop the vehicle . Somebody with him show the condition .then they can charge if customer agree . Not on blind or hidden charge after customer left. Any charge to co be agree with customer also. Thx.
jagtar C.Our storage wasn't available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.
Joel L. | First Impressionsmore locations would be nice
Wendy B.The guy who was there, he was rude and was not friendly, worst customer service ever. I understand some times you are upset and something but if you are in customer service, please make customer a priority Sorry but ,Worst guy ever
SHIVAM C.Kulwinder was very helpful. He went above and beyond.
Barinder K. | Overall ExperienceThe facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.
Michal P. | Overall ExperienceVery pleased with the service
JAMES P.My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.
Sabeeqa L. | Overall ExperienceLove it
Siraj P.Excellent customer service at the Surrey location on 84 ave. Thank you!
Shelly E.All good
Katherine L. | First ImpressionsYou are renting a trailer, it's not a life long relationship. You could use another employee in the office at the end and beginning of the month.
Marina P.They owe me a day of rental and I was told I would receive a call from manager on Monday Feb 28th 2022; No call received and without notice charged. PIERSON (former MANAGER) made a verbal commitment to me and stated would put notes on file. However; Kulvinder (current manager) did not think it would be appropriate to call me prior to charging. Sahil; rep ensured me there would be no charge. I dont need a call back or any form of contact from Uhaul or its dealer partners. This is a representation of your brand and integrity; 84th and King George location has failed in customer service. Also; I generally dont write reviews but this situation deserves it.
HAMID J.Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don't seem to want to do anything about it.
daniel e. | Overall ExperienceIt was my first time doing business with u-haul It was a great experience. The service was exceptional. Excellent staff. Absolutely No complaints!!
sunny G.N/a
benjamin F.We were sent to a different location bc no cube vans were available. The next place had no appliance dolly as per my request we were sent to a third location that did not have the appliance dolly. We took the cube van and went to a fourth location to pick up a appliance dolly. We phone 3 other location for the appliance dolly bc we had a fridge to pick up. It was an horrible long day driving around Surrey looking for what we had originally reserved a cube van with an appliance dolly to move a fridge. We were there at 10:15 am and it took us until 12:30 pm to be able to finally pickup our fridge.
Francine P.I made a reservation one month prior to needing a truck for a Langley pick up. It was scheduled for 7.15am, when we went to the original address it was closed and we had to wait for 45 minutes, they then gave us a truck with a leaking radiator which when we returned we then had to drive 40 minutes each way to a new location that stayed at first they did not have a truck for us which after 10 minutes was rectified. Due to terrible bookings and even worse equipment we were over 5 hours late for our planned move. I called uhaul to complain several times and was promised a call back within 48 hours, I received a one line text 74 hours later. This is not acceptable. I will never use uhaul again and I will tell everyone I speak to not to use them either.
Lindsey S.Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn't believe what I was seeing! Now I am worried I won't be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don't hv a truck not helpers :) :). Please :) Thank you!
Katherine L. | First ImpressionsI would definitely use them again and I would recommend they to others. Great service.
Dave H. | Overall ExperienceDefinitely served its purpose. I only had two visits; move-on and move-out.
Vivian d. | Overall ExperienceNo light was available in my unit
DMITRIY M. | Overall ExperienceFriendly and helpful service, made my move in easy! ¡Gracias!
April A. | Online Move InI would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access please
Nicole R. | Online Move InAfter an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionne
roger d. | Overall ExperienceUnit had no lighting(very minimal). Very dark inside.
Matthew S. | Overall Experience5 star start to finish highly recommended will use again if required
john v. | Overall ExperienceThe units are secure, but sadly they do not provide lighting in them.
Shannon W. | Overall ExperienceDue to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!
Gail H. | Overall ExperienceI was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever
Manvir C. | Online Move InHelpful staff
John A. | First ImpressionsKulwinder Rai was very helpful and kind. Thank you very much for the great assistance.
JACOBO F. | First ImpressionsI reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.
Harpreet J. | Overall ExperienceFirst of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.
Alicia d. | First ImpressionsThank you kindly
AUGUSTO R. | Overall ExperienceThe staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Thanks.
Robert T. | Overall ExperienceMissunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved
Bruce M. | First ImpressionsThe driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!
Joseph F. | Overall ExperienceFriendly and helpful service.
Jody R. | First ImpressionsWas good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectations
Jordan P. | Overall ExperienceAn excellent place to store belongings. Safe and clean and secure.
Karen G. | Overall ExperienceCUSTOMER SERVICES WAS GOOD
Espoir N. | Overall ExperienceThey never left me my free lock so I was not able to lock my stuff up.
Timothy S. | Online Move InVery clean facility & excellent service.
JAMES D. | Overall ExperienceSecure was great my only issue, was that there was ZERO light in my unit and couldn’t see anything
Kendra P. | Overall ExperienceBueno
Ronald Lynn F. | Overall ExperienceI got a free lock but there is no lock inside
Mark B. | Online Move InPlease advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.
Sylvia A. | Overall ExperiencePaperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.
Mary L. | First ImpressionsAll the staff are nice 👍👍👍
MariaLiza M. | Overall ExperienceTold the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someone
Kim C. | Overall ExperienceI originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.
David S. | First ImpressionsStaff are helpful and friendly especially the lead guy so awesome, thank you
Privacy R. | First ImpressionsThere was mouse droppings on the top of the fining room cabinets
Manoj M. | Overall ExperienceThanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.
Joselito M. | Overall ExperienceFor most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.
Randi lizabeth L. | Overall ExperienceAwful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client's things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don't go to this location
Stay O. | Overall ExperienceThis is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn't like (and this a Uhaul in general, not this particular location) is the way that they bill. It's so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.
Cyndi B. | Overall ExperienceVery reasonable prices and friendly staffs, helpful, considerately and caring.
Bo W. | First ImpressionsEasy to work with them
Mandeep G. | First ImpressionsVery happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.
Steve M. | Overall ExperienceThe only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer service
Liza R. | Overall ExperienceLight in the storage unit would have been helpful. We moved in the evening so no it was dark. However everything else was perfect.
Niharika Sudhir Kumar P. | Online Move InI took photos of numerous safety violations inside and outside the building. Pipe piles and sheet steel roofs laying by entrance doors to my building not marked and I know I brushed the pile of steel corrugated roofing laying on the ground and was injured on my leg is a result. The day I was set to move out of my locker the lights surrounding my locker would not work so I couldn't remove my items. Maintenance Man was rude to me when I talked to him in passing. He was mad because I didn't know I need one of U-Haul locks on my locker. Next time I came to place items in my locker there was a second lock on my locker door saying if you want to access your locker you must come to the office and pay $25 for the added lock or access won't be granted (I have a pic of the note he left). When I when't to pay for the new lock I had to wait 45 mins for the office staff to track down where the key was because nobody knew where it was.. The rows of roadway Inside the lot that surrounds the building were plugged up with u haul trucks, vans and trailers making it hard to get to your building because other renters had their cars parked blocking the road off entirely making you drive around looking for a way to exit . I've rented from other storage facilities and have never had any problems before. Wouldn't rent from that location again ever I'm not a hard person to please and not a grumpy person I'm 63 years old and am easy going but this place did make me a happy camper at all. If you'd like to see the photos of these dangerous safety violations please contact me with a email address and I'll send them to you. Dannykowalski@gmail.com I only stayed two months in this locker then left the Facility . Upon removal of my items some items were wet and pools of water on my items because I'm guessing the roof was leaking Above my locker boxes of Xmas decorations and Xmas tree was wet And other items as well.
danny k. | Overall ExperienceThis was a very clean and well-maintained storage, and the staff was friendly and helpful. I will be using this facility again, should I need storage.
Jennifer C. | Overall ExperienceWhen I rented the unit I told him that it would be for a month only.I picked up the stuff a day early.I told the lady in the office I was picking up my stuff and asked her if I needed to check out.She said no just go ahead.Four days after I picked up my stuff I got emailed a late notice so I had to make a special trip to go tell the guy that I picked up my stuff four days earlier.I probably need to use a storage unit in December and I am having second thoughts about using yours again.
Dennis P. | Overall ExperienceNEED TO INCREASE STAFF, OTHERWISE GOOD.
Mohammad m. | First ImpressionsStaff was ALWAYS glad to see me, and was very polite.
STEVEN C. | Overall ExperienceA light would have been convenient inside the storage unit. The whole place is always kept super clean.
jean joseph andre b. | Overall ExperienceI had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.
Kim W. | First ImpressionsEverything was perfect but one time i got only a few days late for the monthly payment due to Corona virus because I was stuck in India at that time. Although I send the e mail regarding that still you charged 70 dollars extra. Highly disappointed
SATINDERPAL D. | Overall ExperienceThe process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.
Sonia H. | First ImpressionsPoor customer service.
TERESA C. | Overall ExperienceAll the stuff inside was covered in drywall from the ceiling. Also small black remnants that look like mouse dropping on all my stuff. The top of the door frame is missing and when I told the staff about it, it never got repaired. There's no lights in the unit as well. The concrete walls weren't very clean and light was visible from the outside through the cracks on the wall. I would not go here again.
joel david p. | Overall ExperienceFantastic service. Staff were extremely nice friendly and very attentive. First class services!
Michael F. | Overall ExperienceEverything was clean and organized. The washroom was spotless as well.
Richard S. | Overall Experience