Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.JACOBO F. | First Impressions
Customer Reviews for U-Haul Moving & Storage at 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.VIVEK T. | First Impressions
I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.Harpreet J. | Overall Experience
First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.Alicia d. | First Impressions
El cliente no dejó un comentario.LEI B.
Thank you kindlyAUGUSTO R. | Overall Experience
El cliente no dejó un comentario.LENH D.
El cliente no dejó un comentario.SUKHCHAN L.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.LEI B.
Greate service with smile. Have more dollies in stock, definitely returning to this location.JARY B.
Everything is okayMALKIAT B.
Great guys, owesome customer service from chat department, been very helpful. Thanks â˜ºï¸AZIZ K.
El cliente no dejó un comentario.Nicholas C. | Overall Experience
The tank of gas was not at a quarter tank as said it was, got it at 1/16 of a tank barely enough to get to a gas station, ( the tank should be filled when recieved, so I can fill it to return it), the vehicle was dirty when recieved (the desk clerk waved the cleaning fee for me for the lack of gas and it was dirty when given to me). Points to impove: gas in the tank, cleaning of vehicle. Points of praise: friendly, quick, and responsive staff.EDWARD P.
El cliente no dejó un comentario.DILAN P.
El cliente no dejó un comentario.JOSHUA O.
El cliente no dejó un comentario.BALBIR L.
for the first timer renting we faced problem finding all the vehicle parked in a lot and inspecting little difficult and confusing , and the guy sitting at desk wasnt helpful.Jaspinder S.
El cliente no dejó un comentario.DEEPAK U.
El cliente no dejó un comentario.Lakhvir S.
The entire process was seamless. Kudos to the team.Aarun J.
El cliente no dejó un comentario.KULWINDER S.
Check the Cars( make sure it was safety) before handle out to customers .TIEN V.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.SUDAGAR S.
El cliente no dejó un comentario.JOSEPH F.
Representative was little lazy and rude to us. Not a friendly approach.PEEUSH T.
El cliente no dejó un comentario.SAHIL C.
El cliente no dejó un comentario.EMERSON D.
El cliente no dejó un comentario.BOKEUN K.
Would have liked to have rented the unit for longer than 24 hours but I understand that was not an option due to it being months end.Philip C.
I was told pickup location was close to me this place was 30 min drive took up all my driving miles !!! The guys working the front were not friendly at all . I still didn't get my refund on my credit card!!!KELLY L.
El cliente no dejó un comentario.Ebad H.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Luc O. | Overall Experience
The van smelled really, really bad when we first got it. Smelled like rotten fish or some sort. We decided just leave it since we were moving just some furniture. And after having the Van on with A/C , subsided the smell.OCEAN E.
El cliente no dejó un comentario.MELVIN D.
Your rep Nimrat was awesome, very friendly, highly professional and full of knowledge. 5 stars. Great job done. ðŸ' ðŸ' Thank you so muchSUPINDER S.
Keep up the good workPardip S.
It was first time I used UHaul . Great ExperienceJawed A.
I wasn't able to rent a pickup truck unless I paid on credit card. Made no sense as I was able to pay for a larger (and more expensive) truck with my debit card. Ended up costing me 20 cents extra per kilometer plus more for the actual rental and gas. Ridiculous rule.SHAWN K.
The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Thanks.Robert T. | Overall Experience
Very friendly staffLogan M.
El cliente no dejó un comentario.ALICE C.
El cliente no dejó un comentario.Azeem A. | Online Move In
Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relievedBruce M. | First Impressions
Van was full of dog hair and stinkNIRMAL D.
El cliente no dejó un comentario.Haseeb E.
Make sure that all equipment is available before rental dateMichael M.
Helpful staff and great location this is the 2nd time that I am renting uhaulKevin M.
Need more space for returns !!STACY-ANN S.
The staff were very helpful and patient :)Garrett B.
El cliente no dejó un comentario.ADRIANDRO C.
Reservation and pick up was fine. I helped move my son to his new apartment and instead of doing a late return, decided that I could return the vehicle (cargo van) before the office closed at 5pm and pay wit debit rather than credit card. I had confirmed when I picked up the vehicle that the office hours (which was also listed on their website) we're until 5pm and I could return it then if I wished. Well, after making sure the fuel was at the proper level and sweeping out the back, I got there well before 5pm andâ€¦..the gates were locked! Another unhappy customer was returning a similar vehicle and said that he too was locked out. An employee came to the gate and said they closed at 4:30pm and told me to use the website check out, then walked away inside the lot and would not answer my questions and why it was closing early. There was no place to park the vehicle and he completely ignored me. My cell phone had gone dead earlier so I could not use their â€œsystemâ€ - scanning a QR code at the location for check out either. The employee (a tall south Asian man) disappeared - he avoided all of us - very rude and unnecessary. Someone was leaving their storage unit and opened the automatic gate, which enabled me to drive the vehicle into the lot, lock it up and put the key in a lockbox. I got home and went on the website and found that I still could not check out without the location code that I was supposed to scan at the yard, but couldn't. Phoning U-haul had me put on a 40 minute wait - so I decided to do it the next morning (Monday). The call (although I phoned the location number) went to their call centre. Well, after a 45 minute wait (I waited from 7:10am until almost 8am) I finally got through and she looked up my account and told me it had been checked in earlier in the morning at the site and there I would not be charged the penalty. Everything had gone smoothly until running into that jackass employee. This is as far from customer service as you can get - he needs retraining. I have rented from there before without incident, this really puts a tarnish on uHauls reputation and I will not deal with this location again! A complete lack of customer service! The customer is not always right - but in this case u-Haul dropped the ball. Avoid this location like the plague!BRUCE H.
El cliente no dejó un comentario.Puneetpal S.
I would like to suggest about parking because we have to park van on street and I would like to suggest that you please make original parking inside or where ever you guys can and you uhaul I suggest you to have guard like who is going to check that all things are perfect and that willl be helpfulll if someone is coming after 7:00 because I have problems to park and I book uhaul first so,I think guard is helpful and all thing are perfect like nice friendly staff and helpful to. GraciasSukhdev S.
Your computer system to slow.Kuljit K.
The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!Joseph F. | Overall Experience
Van was filthy inside upon pick up. Previous renters agreement was left in van from March! Likely not cleaned since. Seats were filthy, thick dust covered the dashboard, dirty windows, dirty floors, smelly inside. Pure disgusting!!!MAYUR A.
The lady who saves me was amazing she made sure I got what I wanted.REHEMA N.
El cliente no dejó un comentario.Loyson F.
The inside of the van was clean but the outside was quite filthy. I would have given a higher rating had my pickup location not been changed. I picked a certain location that was the most convenient for me only for it to be changed.Bradley P.
El cliente no dejó un comentario.MATHEW O.
El cliente no dejó un comentario.RAVINDER B.
Friendly and helpful service.Jody R. | First Impressions
El cliente no dejó un comentario.EJAZ D.
My pick up time is at 8:30am but they give me truck around 9:40amMANPREET S.
El cliente no dejó un comentario.TINA M.
Smooth process ,simple and quickROGER B.
Great customer service.LAKHI D.
Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectationsJordan P. | Overall Experience
They over charged me !!!! Also . The quality of service is not great.SARA E.
Fucking bullshitKabir M.
I ordered the ubox to come down and be ready for unloading at 10am. Then I got a text saying it was ready for 12pm. I tried calling and after waiting on hold for an hour, I was hung up on. I went to the location and they confirmed it was scheduled for 10 am. then the day of, they left a message saying it would be 12pm. Our moving company couldn't make it at that time so we could not pick up the load. I tried calling again for a couple days but could not get through to any one. I used live chat and they requested the ubox be scheduled another day at 11. They said I would get aMegan C.
Was overcharged and was completely ignored. I will tell everyone I know that this is the worst experience I have ever had with a business and will never use this company ever in my life. They should be ashamed to call themselves a good companyPATRICK M.
Thanks for the smooth service.JORDEN B.
The guy at the front desk was super friendly and professional. Overall very smooth experience!ANURAG A.
Cs is excellentPierson T.
El cliente no dejó un comentario.LUCKY W.
I had a terrible experience returning the truck. For some reason my phone would not share my location of the truck so I couldn't go any further and ended up calling the company for help. Then e next day I received my invoice only to find out they charged me a two days rental when I only had it for 4 hours. Now I have to go back and fight my invoice again due to the mileage. The guy told me that the truck's odometer was in miles but the speed was in kilometres. When I got home I looked at my photo only to realize that it stated kilometres and not miles. What a pain to deal with this invoice.HEATHER S.
El cliente no dejó un comentario.ZAYN E.
There were some minor issues with the truck where the parking brake release lever was a little loose. We swept out the back of the truck before loading. We felt these were minor but worth mentioning. The service and staff were great and friendly.GUY P.
El cliente no dejó un comentario.JAMES W.
Easy check in and check out.Harjot G.
I took a picture of the gas gauge showing that it was under what was supposed to be in there when I returned it I put gas in that was a half a tank I thought I would be reimbursed on my credit card for being under what we're supposed to be in and then paying extra bringing it back but noCARLIE N.
the staffs are great and know what they are doing and the equipment I got was new, clean, plus well maintained it's way much better than we expected and will definitely return if we need to rent another oneYuquan L.
Equipment was in good condition and ready to go. Process was quick to get the equipment.ATTA-UR R.
El cliente no dejó un comentario.VARINDER G.
When I recieved the car I uploaded the pocture and gas was less than half but when I return why i have to fill that tank to half Which is not fairShubam S.
El cliente no dejó un comentario.JEMUEL M.
An excellent place to store belongings. Safe and clean and secure.Karen G. | Overall Experience
Keep it up! Thanks.JOHN D.
Seamless transaction and friendly staffREYNALDO D.
***Was overbooked no truck for my reservation. Terrible!TONG L.
I did not appreciate beimg lectured about the fact that i had to return the vehicle byb3 pm when i sent an online comment minutes after booking that i might need the van until 6 pm. I picked it up at 7 am and it is a flat daily rate. I was told I should have called. I said that was not on the online instructions. No apology or empathy. Just a condescending lecture. Not appreciated.Paul S.
El cliente no dejó un comentario.Jan Michael E.
Not happy. No body to contact or talk to after business hours.RISHIRAJ F.
El cliente no dejó un comentario.james w. | Overall Experience
El cliente no dejó un comentario.gisele R.
El cliente no dejó un comentario.Mary L.
Truck was pretty filthy inside , windows were filthy on inside and out. Staff could be a little friendlierâ€¦especially on dropping offJODEEN J.
El cliente no dejó un comentario.matthew m. | Overall Experience
This is the first time I rented from this location, it was a pleasure to meet with Pierson, he explained the cost and the return process clearly so I can return the truck online. Excellent service!FERRY P.
The lady at customer service was excellentBALJIT H.
El cliente no dejó un comentario.NELSON N.
El cliente no dejó un comentario.KEN/SUSAN E. | Overall Experience
El cliente no dejó un comentario.dalbir S.
El cliente no dejó un comentario.Byron R. | Overall Experience
Sandeep is very helpful and kind personPIERSON T.
El cliente no dejó un comentario.Gareth C. | Overall Experience
serviced was insanely awesomeBALPREET G.
The best uhaul location in SurreyPIERSON T.
El cliente no dejó un comentario.ATHEER A.
El cliente no dejó un comentario.RAMANDEEP G.
CUSTOMER SERVICES WAS GOODEspoir N. | Overall Experience
El cliente no dejó un comentario.Isaac G.
They never left me my free lock so I was not able to lock my stuff up.Timothy S. | Online Move In
El cliente no dejó un comentario.DANIEL A.
Very clean facility & excellent service.JAMES D. | Overall Experience
Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anythingKendra P. | Overall Experience
El cliente no dejó un comentario.Matt K. | First Impressions
BuenoRonald Lynn F. | Overall Experience
I got a free lock but there is no lock insideMark B. | Online Move In
El cliente no dejó un comentario.Bert G. | Overall Experience
Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.Sylvia A. | Overall Experience
Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.Mary L. | First Impressions
El cliente no dejó un comentario.Stephen O. | First Impressions
All the staff are nice 👍👍👍MariaLiza M. | Overall Experience
El cliente no dejó un comentario.pam r. | First Impressions
El cliente no dejó un comentario.jackie w. | First Impressions
Told the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someoneKim C. | Overall Experience
I originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.David S. | First Impressions
There was mouse droppings on the top of the fining room cabinetsManoj M. | Overall Experience
Thanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.Joselito M. | Overall Experience
El cliente no dejó un comentario.gordon N. | Overall Experience
El cliente no dejó un comentario.Heather K. | First Impressions
El cliente no dejó un comentario.jaspal m. | Overall Experience
El cliente no dejó un comentario.irene c. | Overall Experience
El cliente no dejó un comentario.RASHID K. | Overall Experience
For most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.Randi lizabeth L. | Overall Experience
Awful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client's things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don't go to this locationStay O. | Overall Experience
El cliente no dejó un comentario.LOUISE R. | First Impressions
El cliente no dejó un comentario.rabia g. | Overall Experience
This is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn't like (and this a Uhaul in general, not this particular location) is the way that they bill. It's so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.Cyndi B. | Overall Experience
Very reasonable prices and friendly staffs, helpful, considerately and caring.Bo W. | First Impressions
Easy to work with themMandeep G. | First Impressions
El cliente no dejó un comentario.Ross Hilton W. | Overall Experience
Very happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.Steve M. | Overall Experience
The only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer serviceLiza R. | Overall Experience
NEED TO INCREASE STAFF, OTHERWISE GOOD.Mohammad m. | First Impressions
I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.Kim W. | First Impressions
The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.Sonia H. | First Impressions
They failed to mention that there is construction going on, so the unit was not accessible with a vehicle because the road is all torn up. We had to load a trolley and slowly pull it to the unit along a narrow (4 feet wide path, trying to avoid the huge 6 foot deep trench that ran along beside the whole building.Hika P. | Online Move In
Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.Gilbert M. | First Impressions
Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.Robert D. | First Impressions
Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswellpaul andrew d. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!