Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

2,864 comentarios

14225 Northwest Frwy   Houston, TX 77040

(713) 462-2729

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 462-2729

14225 Northwest Frwy
Houston, TX 77040

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

People at the frond desk are not so friendly and took so many time to process and release the truck. I did my reservation Online for 4 hours and I don't know why the person on the front desk changed for a 2 hours. Fortunately, I did less than 3 hours but I received a call from one lady asking me what about the return of the truck after 2 hours. You should train better your employees and mainly the people who is in the front desk

RAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY G. 
Clasificación:
5.0

Amazing service. Thank you Mrs. Daniel's

elissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
1.0

I was told that I would not be charged $20 for self return by an employee. I ended up being charged $20. This is bullshit. Fuck you guys seriously.

SEAN Y. 
Clasificación:
4.0

No issues identified. Staff was friendly and courteous.

Kiefer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna A. 
Clasificación:
5.0

Why do you need two contacts? Upgrade your check-in system & computers

Marcelino F. 
Clasificación:
5.0

Everything was excellent the only thing that when i dropped the Rental Van off i went around inspecting it make sure it wqs locked i noticed the Hood wasnt closed all the Way good thing i didnt get on the Freeway or else it might of opened while driving .. besides that everything else was EXCELLENT will continue to come to this Location ..

Francisco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mettauer C. 
Clasificación:
5.0

Staff was very helpful

Raul R. 
Clasificación:
4.0

I've been trying to get a hold of someone for two days to explain why I was charged $890 but yet I have only been sent the receipt for 170 and 203 but yet my account u haul has removed money five times from my account to the total of $890.32 but can't get no one on the phone or Anza to explain this

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathyn N. 
Clasificación:
5.0

Great service we will definitely use this location again.

Sandra C. 
Clasificación:
5.0

Good service overall

BANG T. 
Clasificación:
5.0

Working short handed as usual. Front desk, one person working two registers and then go outside and help me hookup my trailer. During a hell of a job and keeping customers very content. I don't remember her name but she worked front desk 05/04/2022.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
4.0

Backup generator

Timothy S. 
Clasificación:
3.0

Let them know ahead of time that the equipment requested is not available at that location

Suzette W. 
Clasificación:
1.0

Zero customer service ... Horrible customer service. Everyone was rude and acted as we were bothering them

LAUREN H. 
Clasificación:
5.0

Keep doing great. I will use again.

David D. 
Clasificación:
1.0

El cliente no dejó un comentario.

lauren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra O. 
Clasificación:
4.0

The customer service rep that assisted us was awesome. She listened to our needs and helped us decided on which vehicle to obtain for the move.

shon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renata S. 
Clasificación:
5.0

All three people who helped me were friendly, efficient, and helpful. Turned an anxious morning into a pleasant one. Top-notch service.

David F. 
Clasificación:
4.0

Easy picking up the trailer and returning it .

Chris O. 
Clasificación:
1.0

Get better customer service!!!

Karen C. 
Clasificación:
3.0

Ever since I booked a u-box I have been getting calls saying that my rent is overdue. I never rented a storage unit and have communicated this probably a dozen times by now. I don't know if this issue has been resolved or not, I have been told each time that it was resolved and then a few months later I would get another call about it. The staff has been wonderful and I'm not upset about the experience, but this does give me serious doubt about how much I could trust u-haul to store my valuables.

Taylor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siria R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrius A.  |  Online Move In 
Clasificación:
5.0

Good customer service

ELISE BILLALY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MarkGil M. 
Clasificación:
5.0

Latoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…

SCOTT M.  |  Overall Experience 
Clasificación:
5.0

The customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer

Ingrid J.  |  Overall Experience 
Clasificación:
4.0

My cash back.. please

Oscar B. 
Clasificación:
1.0

1. U-Boxes were in so much bad condition. We could barely close the door. Already complained to person who picked-up from Houston location. 2. U-Boxes were stayed on Houston yard over a week and while I called customer care they put me on hold for 15+ minutes and did not answer after that. 3. I tried to call 3 days back to back... again 2nd day I inquired about status and person hangup on me. It was very rude. 4. When U-Boxes arrived to California, a person who dropped off boxes, mentioned these boxes cannot be used again.. they're going to trash it... as mentioned above u-boxes were in really bad shape. 5. Person in California said, we've to fold each furniture pads else they will charge additional payment. This is not acceptable.

TAPAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAnne M. 
Clasificación:
2.0

Better customer service! Upon arriving I was told all systems were down due to a power outage and even though I had paid for movers through Uhaul's site I was advised by the manager he could do nothing about my situation and he would NOT waive any fees as a customer service gesture due to the situation. I ended up paying the movers for an entire additional hour to make up for the time lost because of the delay. This was not fair to me as a customer.

Rickey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria G. 
Clasificación:
5.0

Its always a pleasure doing business with Jeff

Scott B. 
Clasificación:
5.0

Jeff was great

IESHA P.  |  Overall Experience 
Clasificación:
2.0

Had a reservation to pick up at 1pm. Arrived at 12:50pm. Did not leave with my rental until 1:45pm. The people at the counter were not very professional.

Joseph R. 
Clasificación:
4.0

Quick washdown of the truck to get the pollen accumulation off the windshield prior to the customer accepting.

Mike B. 
Clasificación:
5.0

Friendly and a guy there sitting down made me laugh when I I said how you doing and he checked his pulse and said I think I am doing good lol

ADOLFO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaQuisha B.  |  First Impressions 
Clasificación:
3.0

Thankfully

Doschjiann P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Maryann M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tena C. 
Clasificación:
5.0

Great service. Thank you

jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

leticia g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Javarie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
4.0

I did not receive my final invoice. Surprising though...

Diego O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge E. 
Clasificación:
5.0

Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.

Ranita T.  |  Overall Experience 
Clasificación:
5.0

The personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.

PIERRE E.  |  First Impressions 
Clasificación:
5.0

All the employees, especially the manager we're all very nice kind and helpful!!

LAURA P.  |  Overall Experience 
Clasificación:
5.0

Online check in made pickup fast and easy

CHRISTOPHER G. 
Clasificación:
1.0

RUDE WORKERS!

Johntavias O. 
Clasificación:
1.0

The truck have me problems from the beginning

Andrea C. 
Clasificación:
5.0

All good, especially the manager. Both for our storage unit and moving needs

John J. 
Clasificación:
5.0

Good customer service

Edgar G. 
Clasificación:
5.0

I will be using U Haul again

Joe S.  |  Overall Experience 
Clasificación:
5.0

Super friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.

Angel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELQUISEDEC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
5.0

Latoya and team did a great job of getting me set up!

ISRAEL G. 
Clasificación:
5.0

Latoya was EXTREMELY NICE and a pleasure to work with

Mary Beth C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leona F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

Very nice employees never a dull moment. They we're always welling to help. I still have storage there and it is very convenient for me.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

The team of employees was awesome!

FRANCES H.  |  Overall Experience 
Clasificación:
1.0

This was a horrible experience not only did the truck have roaches but I was charged twice for the uhaul and they advised me to contact my financial institution and lied and said they only charged me once my bank statement reflects I paid the initial 141 and they charged me another 114. These people are scam artist and I'll definitely be filing charges. I don't have money to lose or waste I will definitely never go through them again.

SHAREE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Britain B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elionay B. 
Clasificación:
2.0

I never got a storage from you

victor b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
1.0

The front desk man said “all you need to do is drop the keys” when I returned the truck (two hours before the truck was officially due). The man did not ask for my name, phone number, photo ID, nor contract number... and THEN I get a call from Uhaul the next day, telling me my truck is OVERDUE and was going to charge me for an extra day. I instructed the lady to check in with the drop off facility and it turns out the man NEVER checked in the truck when I gave him the keys after all! Very unprofessional.

ALYSSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
3.0

3 times to restart process, couldn't accept my tax exempt, truck wasn't at fuel level indicated and truck radio didn't work

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED A. 
Clasificación:
3.0

Maybe the employee should not be stoned ……

RAY M. 
Clasificación:
5.0

The ruck was clean and all employees were courteous and helpful. Although I didn't have any problems with the truck while driving, I did notice that both the tire pressure warning and the check engine lights were on.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWANDA W. 
Clasificación:
2.0

There was complete chaos trying to check in (they did not have the trailer we reserved and we had to take a truck instead). The check in process is difficult and impossible if you do not have a smart phone. The employees have to do it on their own phone and then they have a picture of your drivers license. Upon checking out, we had to wait over 30 minutes as the only person that could check the vehicle in was the owner and he was on the phone. The other employees there could not help at all. Overall, a terrible experience that I will not repeat. Someone needs to do something about the check in process and allow people to check out vehicles without a smart phone.

RICHARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
5.0

Great staff! An overall excellent experience! Thanks!!

Michael P. 
Clasificación:
5.0

Will do it again!! It was a God send.

Adriana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olvin Albino M.  |  Overall Experience 
Clasificación:
5.0

Good as always

FRANK C. 
Clasificación:
5.0

Keep Comolitha on staff. She was great!!

ANDRE W. 
Clasificación:
5.0

Personnel at this location are awesome! I will always come back to this location! It's great! Definitely recommend!

MAYANIM Z. 
Clasificación:
5.0

Everything went well, easy process friendly staff, I would definitely recommend and use in the future

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

M A. 
Clasificación:
5.0

Please do not change anything Employees were so professional and friendly

RAYMOND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
1.0

The truck needed an alignment. I brought the truck back early and with the same amount of gas that it was given to me and was charged an additional $102 for gas. I guy that helped me was nice but his treatment towards customers is certainly not the same for everybody. My girlfriend and I rented a truck two weeks prior and did not get charged any additional fees. I guess the only difference is that my girlfriend walked in and set everything up before I walked in.

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L.  |  First Impressions 
Clasificación:
5.0

Latoya was amazing! Professional, kind, knowledgeable & represented the location and U-Haul in very positive manner.

ALTON M. 
Clasificación:
5.0

Servicio al cliente de excelencia. Easy in and out and stress free

TROY B. 
Clasificación:
5.0

Very happy with the service

MAX V. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick P.  |  Overall Experience 
Clasificación:
5.0

Jeff and his crew were wonderful and helpful

Robert E.  |  Overall Experience 
Clasificación:
5.0

Manager was a real Blessing.

LORRAINE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrace J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H.  |  First Impressions 
Clasificación:
5.0

Very 5 star

michel g.  |  First Impressions 
Clasificación:
4.0

Somewhat pricey but overall it was pretty good

Oscar bryan C.  |  Overall Experience 
Clasificación:
5.0

The ladies were wonderful. Best customer service I ever had.

WISLY H.  |  First Impressions 
Clasificación:
5.0

Latoya was a big help with my move. I am soooo grateful for her!

Kyssemee B.  |  First Impressions 
Clasificación:
4.0

Had issues with mold after rain so we moved out of our storage unit

H-E-B H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brajon B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  Overall Experience 
Clasificación:
5.0

They were all around great people

Juan R.  |  Overall Experience 
Clasificación:
5.0

Thanks Mr. JEFFREY FOR HELPING ME OUT!!!

tosha f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL MARIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY N.  |  Overall Experience 
Clasificación:
5.0

Jeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets

deborah s.  |  Overall Experience 
Clasificación:
5.0

Excelente 👌

javier c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alcadia H.  |  Overall Experience 
Clasificación:
5.0

Customer services was wonderful

Robert E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arie V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiomara D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Britt L.  |  Overall Experience 
Clasificación:
1.0

My experience was horrible. This facility is beyond unprofessional, I've had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn't there and to come back which isn't really helpful when you need assistance immediately. One day I needed access to my unit and my key didn't work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just "we changed it for security purposes" which I think is concerning. They also didn't have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a "customer ready" tag before I could even tell the front counter I wanted to start the move out process. I'm so grateful to never have to deal with this location or uhaul specifically ever again.

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kanisha R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service Thanks

Joyce B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre H.  |  First Impressions 
Clasificación:
5.0

The staff was outstanding! Very helpful, knowledgeable and empathetic.

RACHEL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA H.  |  Overall Experience 
Clasificación:
5.0

Staff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.

MINNIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUANN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teisha s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheron K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA N.  |  Overall Experience 
Clasificación:
5.0

I feel safe and the customer service is really great. They listen Thank you

Roy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johnthan g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April B.  |  Overall Experience 
Clasificación:
4.0

Thanks guys

Eddie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTRELL L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teisha s.  |  First Impressions 
Clasificación:
5.0

The staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams

Tamika W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan T.  |  Overall Experience 
Clasificación:
4.0

customer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez

leticia g.  |  First Impressions 
Clasificación:
5.0

Thank you for helping my move be easier!

elisia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S.  |  Overall Experience 
Clasificación:
5.0

Employees were very friendly and helpful

richard r.  |  First Impressions 
Clasificación:
3.0

Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.

RENE GOMEZ V.  |  First Impressions 
Clasificación:
5.0

Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  Online Move In 
Clasificación:
5.0

Cashier was very friendly thank you

beatriz O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Persiffianey S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J.  |  Overall Experience 
Clasificación:
5.0

I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.

CHANDRA W.  |  Overall Experience 
Clasificación:
5.0

Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!

JESSICA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian A.  |  First Impressions 
Clasificación:
5.0

Thank you for all the help!

Nick M.  |  Overall Experience 
Clasificación:
5.0

Mr. Jeff is AWESOME! I'd recommend this location to any and everybody

Tomeka S.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome

Jimmy J.  |  First Impressions 
Clasificación:
5.0

Very nice people

KAREN S.  |  First Impressions 
Clasificación:
5.0

Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased . I'm still a customer

Sandra B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrilyn D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leonildo d.  |  Overall Experience 
Clasificación:
2.0

For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!

JERRY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonde F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olvin Albino M.  |  First Impressions 
Clasificación:
5.0

I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.

Veronica D.  |  Overall Experience 
Clasificación:
5.0

Jeff did a great job accommodating my needs.

Cheyenne E.  |  First Impressions 
Clasificación:
5.0

Was very pleased 😀

Jimmy S.  |  Overall Experience 
Clasificación:
4.0

Nice nice

MECK S.  |  Overall Experience 
Clasificación:
5.0

I would never use nobody else but uhaul been using this company for years.

Remonda G.  |  Overall Experience 
Clasificación:
5.0

There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜

takeisha m.  |  Overall Experience 
Clasificación:
5.0

Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 樂 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 

Kimberly R.  |  Online Move In 
Clasificación:
5.0

I will always use this UHaul I will not go any where else

Katherine M.  |  Overall Experience 
Clasificación:
5.0

Very good place and people

Travionna J.  |  First Impressions 
Clasificación:
5.0

The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.

Ben C.  |  Overall Experience 
Clasificación:
5.0

I appreciate your professionalism.

Marcos H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE J.  |  First Impressions 
Clasificación:
4.0

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

STEPHANIE M.  |  Overall Experience 
Clasificación:
5.0

Thanks Jeff

RICKEY DEAN S.  |  First Impressions 
Clasificación:
5.0

Never a big problem. Staff was great and friendly

MILTON D.  |  Overall Experience 
Clasificación:
5.0

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

VERONICA D.  |  Overall Experience 
Clasificación:
5.0

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

VERONICA D.  |  First Impressions 
Clasificación:
1.0

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

Cassandra S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roanld O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin C.  |  Overall Experience 
Clasificación:
1.0

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

Charles D.  |  First Impressions 
Clasificación:
2.0

From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.

Jermecia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roanld O.  |  First Impressions 
Clasificación:
5.0

Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!

Rana c.  |  Overall Experience 
Clasificación:
5.0

U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.

PAUL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david g.  |  Overall Experience 
Clasificación:
5.0

U-haul has always been great.

Nicole B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stiles S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S.  |  Overall Experience 
Clasificación:
5.0

All the employees were nice and helpful

clarice w.  |  Overall Experience 
Clasificación:
5.0

They very helpful

Joyce B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G.  |  First Impressions 
Clasificación:
1.0

EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....

angela w.  |  Overall Experience 
Clasificación:
4.0

The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .

maida f.  |  Overall Experience 
Clasificación:
5.0

Herb was very friendly and gave great, accurate information about the storage spaces.

Paul H.  |  First Impressions 
Clasificación:
4.0

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

Tiffany W.  |  First Impressions 
Clasificación:
5.0

All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.

Jaswin J.  |  Overall Experience 
Clasificación:
5.0

Thanks for the service.

leonildo i.  |  Overall Experience 
Clasificación:
5.0

Herb was awesome ! Such great help

amy c.  |  Overall Experience 
Clasificación:
3.0

The manager is very professional and the staff I haven't had any issues, this location needs security at night.

clarice w.  |  First Impressions 
Clasificación:
5.0

Customer service was one of the greatest ever!

Eulogio G.  |  Overall Experience 
Clasificación:
5.0

The unit was everything I asked for and I never had any issues. Good job U-Haul.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

No problems with staff or facility. Liked the loading dock.

Ralph F.  |  Overall Experience 
Clasificación:
5.0

Nice facility

benny g.  |  Overall Experience 
Clasificación:
5.0

Jeff Kern made the experience very swift and obtainable.

Kassie B.  |  First Impressions 
Clasificación:
5.0

Very well took care of

Rosalind S.  |  First Impressions 
Clasificación:
5.0

I have always used this location..... and always will be back.... great and clean location staff always great

Chapa A.  |  Overall Experience 
Clasificación:
5.0

I will always go there because of the great customer service and making sure you are taking care of.

Andra M.  |  First Impressions 
Clasificación:
5.0

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

Torhaile B.  |  First Impressions 
Clasificación:
5.0

Everything went smooth and I received a blessing in the midst.

takeisha m.  |  First Impressions 
Clasificación:
4.0

Any issues were always quickly addressed.

ZANA C.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service. Facilities are kept well clean, and property is vigorously protected.

KATHLINE W.  |  Overall Experience 
Clasificación:
4.0

I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.

Marsha G.  |  Overall Experience 
Clasificación:
5.0

Great

JAMAIL B.  |  Overall Experience 
Clasificación:
3.0

Yeah

ELIZABETH G.  |  Overall Experience 
Clasificación:
5.0

The people bat this U-Haul are always courteous and helpful.

Mellssa M.  |  First Impressions 
Clasificación:
5.0

Christine was great

amber g.  |  Overall Experience 
Clasificación:
4.0

The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

The staff was great - friendly, and accommodating.

Yoda W.  |  Overall Experience 
Clasificación:
1.0

Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management

Melissa G.  |  Overall Experience 
Clasificación:
5.0

That was a fantastic experience thank you!

Alicia L.  |  Overall Experience 
Clasificación:
5.0

Great service

lashonda s. | Reservación
Clasificación:
5.0

Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable

Elijah D.  |  Overall Experience 
Clasificación:
5.0

Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.

kelly s.  |  Overall Experience 
Clasificación:
5.0

My boxes were deliver and picked up in a timely manner. No problems.

James A K.  |  Overall Experience 
Clasificación:
4.0

we like your facility, we have use you before.

ROBERT Q. | Reservación
Clasificación:
1.0

Very unorganized.. no one on the same page.. 2 many employees

MARIAN J.  |  Overall Experience 
Clasificación:
5.0

Good job

Mustafa A.  |  Overall Experience 
Clasificación:
1.0

I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.

Karl B.  |  Overall Experience 
Clasificación:
1.0

The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul

Preston S.  |  Overall Experience 
Clasificación:
5.0

Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.

michael m. | Reservación
Clasificación:
5.0

Staff was professional friendly and helpful. Couldn't ask for better. Great experience

Bobby B.  |  Overall Experience 
Clasificación:
5.0

Good option and well organized storage facility.

Luis C.  |  Overall Experience 
Clasificación:
4.0

Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.

Judy L B.  |  Overall Experience 
Clasificación:
5.0

Great location and staff very courteous, friendly and helpful.

JANETTE T.  |  Overall Experience 
Clasificación:
5.0

Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!

tina i.  |  Overall Experience 
Clasificación:
2.0

I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!

Courtney C.  |  Overall Experience 
Clasificación:
1.0

Please call or email for details.

RODNEY R.  |  Overall Experience 
Clasificación:
5.0

N/C

Sheryl N.  |  Overall Experience 
Clasificación:
5.0

I really like the location , the employees were very courteous.

Maxceine D.  |  Overall Experience 
Clasificación:
2.0

Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable

barbara n. | Reservación
Clasificación:
5.0

The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage

Mutahammis K.  |  Overall Experience 
Clasificación:
5.0

Great

Adrian S.  |  Overall Experience 
Clasificación:
5.0

Very Nice anda respectful persons .

monica s.  |  Overall Experience 
Clasificación:
5.0

Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!

LAURA R.  |  Overall Experience 
Clasificación:
3.0

Elevator out. I could never get call back after several attempts and messages left

Ashley G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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