The customer service is horrible the people don’t help you ever they’re always on their cell phones when you ask for help they always look at you annoyed when they actually do help you and they try to belittle you.
MICHAEL P. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Truck ac was not working , poor customer service from other employees
BASSAM M.General Manager was extremely nice and helpful.
Kayla G.Staff were very friendly and efficient
Alicia D.Mya and Carmolitha are the most rude unprofessional employees in the uHaul organization. Mya was eating her lunch at the counter talking and yelling across the store with food in her mouth. As well as calling me out of my name. Carmoltha was recording me without my permission as well as being belligerent. This was the worst uhaul experience I've ever had and I've used uhaul to move cross country twice.
Margaret D.Your reserve system is a sham. We reserved a 26 foot truck and all you could offer us was a 20 foot truck. We had to leave things behind and I believe you should compensate me for that. When calling customer service all I got was transfered around and no one actually helped me. The only solution they offered would have doubled my costs and made for a diificult cross-country move. We also rented a tow for a car and the people at this location were not very helpful in telling us how to attach the car to the tow. Because no one gave us any real solution or compensation and instead added to the stress of our move I will never use or recommend uhaul to anyone.
Sarah D.They did not have all of the items we reserved
Dan P.Personnel very helpful and courteous
Mary B.Everyone was very nice, friendly and professional I loved it
trese r. | First ImpressionsExtended hours will be good on all lications
PATRICIA C.The woman who worked the counter and handled my reservation was wonderful! I would have taken her on my trip if I could. It's nice to do business with a company when the employees are professional and friendly. When I return to Houston I will stop in just to say hello.
Stephanie A.I need to talk with a manager call me 832 800 0445 Luis Tovar For no reason they charge me 2 times and today i see another charge.
LUIS T.Mr Jeff was amazing will recommend anyone to this location
KIMBERLY Y. | Overall ExperienceJeff is "The Man" and runs his store like a well oiled machine.
Gerald E.My storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.
ROSE D. | Overall ExperienceI received a truck with 1/4 tank of gas. A woman receiving a U-haul truck with 1/4 tank of gas. Really!! I was not pleased at all.
linda C.Process payments by check quicker/sooner.
LAWRENCE C.Both box trucks had warning lights displayed. The 1st truck issued had a check engine light on as well. I refused to drive it. Once issued a vehicle, the e-check in would not allow me to begin the inspection over for the vehicle I would be renting. Customer service agent who fist saw me could not have been less pleased to have my business. The agent was even more agitated with me complaining that the truck was not in good working order and wanted me to drive it anyway.
Mark C.Reps were professional, nice, and accommodating. Will definitely use services again when needed.
Lytuana B.Manager at the location is very helpful
MIGUEL G.Great staff, so friendly
mark K.I was told by the guy that checked me back in that the gas looks good and that I don't need to refill but then I was charged $74 for gas that I didn't use. That's ridiculous!
Quam K.Give LaToya a raise, she was excellent!
Audrey K.People at the frond desk are not so friendly and took so many time to process and release the truck. I did my reservation Online for 4 hours and I don't know why the person on the front desk changed for a 2 hours. Fortunately, I did less than 3 hours but I received a call from one lady asking me what about the return of the truck after 2 hours. You should train better your employees and mainly the people who is in the front desk
RAUL S.Amazing service. Thank you Mrs. Daniel's
elissa M.I was told that I would not be charged $20 for self return by an employee. I ended up being charged $20. This is bullshit. Fuck you guys seriously.
SEAN Y.No issues identified. Staff was friendly and courteous.
Kiefer D.Why do you need two contacts? Upgrade your check-in system & computers
Marcelino F.Everything was excellent the only thing that when i dropped the Rental Van off i went around inspecting it make sure it wqs locked i noticed the Hood wasnt closed all the Way good thing i didnt get on the Freeway or else it might of opened while driving .. besides that everything else was EXCELLENT will continue to come to this Location ..
Francisco M.Staff was very helpful
Raul R.I've been trying to get a hold of someone for two days to explain why I was charged $890 but yet I have only been sent the receipt for 170 and 203 but yet my account u haul has removed money five times from my account to the total of $890.32 but can't get no one on the phone or Anza to explain this
Melissa M.Great service we will definitely use this location again.
Sandra C.Good service overall
BANG T.Working short handed as usual. Front desk, one person working two registers and then go outside and help me hookup my trailer. During a hell of a job and keeping customers very content. I don't remember her name but she worked front desk 05/04/2022.
Kenneth H.Backup generator
Timothy S.Let them know ahead of time that the equipment requested is not available at that location
Suzette W.Zero customer service ... Horrible customer service. Everyone was rude and acted as we were bothering them
LAUREN H.Keep doing great. I will use again.
David D.The customer service rep that assisted us was awesome. She listened to our needs and helped us decided on which vehicle to obtain for the move.
shon S.All three people who helped me were friendly, efficient, and helpful. Turned an anxious morning into a pleasant one. Top-notch service.
David F.Easy picking up the trailer and returning it .
Chris O.Get better customer service!!!
Karen C.Ever since I booked a u-box I have been getting calls saying that my rent is overdue. I never rented a storage unit and have communicated this probably a dozen times by now. I don't know if this issue has been resolved or not, I have been told each time that it was resolved and then a few months later I would get another call about it. The staff has been wonderful and I'm not upset about the experience, but this does give me serious doubt about how much I could trust u-haul to store my valuables.
Taylor K.Good customer service
ELISE BILLALY O. | First ImpressionsLatoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…
SCOTT M. | Overall ExperienceThe customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer
Ingrid J. | Overall ExperienceMy cash back.. please
Oscar B.1. U-Boxes were in so much bad condition. We could barely close the door. Already complained to person who picked-up from Houston location. 2. U-Boxes were stayed on Houston yard over a week and while I called customer care they put me on hold for 15+ minutes and did not answer after that. 3. I tried to call 3 days back to back... again 2nd day I inquired about status and person hangup on me. It was very rude. 4. When U-Boxes arrived to California, a person who dropped off boxes, mentioned these boxes cannot be used again.. they're going to trash it... as mentioned above u-boxes were in really bad shape. 5. Person in California said, we've to fold each furniture pads else they will charge additional payment. This is not acceptable.
TAPAN G.Better customer service! Upon arriving I was told all systems were down due to a power outage and even though I had paid for movers through Uhaul's site I was advised by the manager he could do nothing about my situation and he would NOT waive any fees as a customer service gesture due to the situation. I ended up paying the movers for an entire additional hour to make up for the time lost because of the delay. This was not fair to me as a customer.
Rickey L.Its always a pleasure doing business with Jeff
Scott B.Jeff was great
IESHA P. | Overall ExperienceHad a reservation to pick up at 1pm. Arrived at 12:50pm. Did not leave with my rental until 1:45pm. The people at the counter were not very professional.
Joseph R.Quick washdown of the truck to get the pollen accumulation off the windshield prior to the customer accepting.
Mike B.Friendly and a guy there sitting down made me laugh when I I said how you doing and he checked his pulse and said I think I am doing good lol
ADOLFO L.Thankfully
Doschjiann P. | First ImpressionsGreat service. Thank you
jose H.I did not receive my final invoice. Surprising though...
Diego O.Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.
Ranita T. | Overall ExperienceThe personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.
PIERRE E. | First ImpressionsAll the employees, especially the manager we're all very nice kind and helpful!!
LAURA P. | Overall ExperienceOnline check in made pickup fast and easy
CHRISTOPHER G.I will be using U Haul again
Joe S. | Overall ExperienceSuper friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.
Angel G. | First ImpressionsLatoya was EXTREMELY NICE and a pleasure to work with
Mary Beth C. | First ImpressionsVery nice employees never a dull moment. They we're always welling to help. I still have storage there and it is very convenient for me.
Michelle H. | Overall ExperienceThe team of employees was awesome!
FRANCES H. | Overall ExperienceI never got a storage from you
victor b. | First ImpressionsJeff and his crew were wonderful and helpful
Robert E. | Overall ExperienceManager was a real Blessing.
LORRAINE S. | First ImpressionsVery 5 star
michel g. | First ImpressionsSomewhat pricey but overall it was pretty good
Oscar bryan C. | Overall ExperienceThe ladies were wonderful. Best customer service I ever had.
WISLY H. | First ImpressionsLatoya was a big help with my move. I am soooo grateful for her!
Kyssemee B. | First ImpressionsHad issues with mold after rain so we moved out of our storage unit
H-E-B H. | Overall ExperienceThey were all around great people
Juan R. | Overall ExperienceThanks Mr. JEFFREY FOR HELPING ME OUT!!!
tosha f. | Overall ExperienceJeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets
deborah s. | Overall ExperienceExcelente 👌
javier c. | First ImpressionsCustomer services was wonderful
Robert E. | First ImpressionsMy experience was horrible. This facility is beyond unprofessional, I've had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn't there and to come back which isn't really helpful when you need assistance immediately. One day I needed access to my unit and my key didn't work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just "we changed it for security purposes" which I think is concerning. They also didn't have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a "customer ready" tag before I could even tell the front counter I wanted to start the move out process. I'm so grateful to never have to deal with this location or uhaul specifically ever again.
Stephanie W. | Overall ExperienceExcellent customer service Thanks
Joyce B. | First ImpressionsThe staff was outstanding! Very helpful, knowledgeable and empathetic.
RACHEL A. | First ImpressionsStaff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.
MINNIE H. | First ImpressionsI feel safe and the customer service is really great. They listen Thank you
Roy G. | First ImpressionsThanks guys
Eddie L. | Overall ExperienceThe staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams
Tamika W. | Overall Experiencecustomer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez
leticia g. | First ImpressionsThank you for helping my move be easier!
elisia p. | Overall ExperienceEmployees were very friendly and helpful
richard r. | First ImpressionsAdding anther hour to the Storage facility without having to go into 24 charge would be more convenient.
RENE GOMEZ V. | First ImpressionsJeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything
WILLIAM H. | Overall ExperienceCashier was very friendly thank you
beatriz O. | First ImpressionsI once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.
CHANDRA W. | Overall ExperienceStaff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!
JESSICA M. | Overall ExperienceThank you for all the help!
Nick M. | Overall ExperienceMr. Jeff is AWESOME! I'd recommend this location to any and everybody
Tomeka S. | Overall ExperienceStaff was awesome
Jimmy J. | First ImpressionsVery nice people
KAREN S. | First ImpressionsJeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased . I'm still a customer
Sandra B. | Overall ExperienceFor what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!
JERRY M. | Overall ExperienceI love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.
Veronica D. | Overall ExperienceJeff did a great job accommodating my needs.
Cheyenne E. | First ImpressionsWas very pleased 😀
Jimmy S. | Overall ExperienceNice nice
MECK S. | Overall ExperienceI would never use nobody else but uhaul been using this company for years.
Remonda G. | Overall ExperienceThere is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜
takeisha m. | Overall ExperienceVery simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 樂 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in.
Kimberly R. | Online Move InI will always use this UHaul I will not go any where else
Katherine M. | Overall Experience