Comentarios de los clientes para U-Haul Moving & Storage at 290 & Fairbanks

Jeffrey was an amazing manager. Very personable person. I been to a different uhaul place and the associate that helped me before was very bland, and when he was helping us, it felt like we were bothering him trying to rent a uhaul. So when I went to this uhaul I was expecting the same thing and I got something different which was the best experience ever at a uhaul location. Thank you Jeffrey and I will definitely recommend people to his location.

The General Manager at the Fairbanks-North Houston Location is very helpful ad courteous. Thank you!

I rented the truck only 5.5 hours but u - houl recipe count I rented for two days so they double everything. Thanks for manager so I can pay what I support to pay.

FRENDLY STAFF

Truck was dirty and gas tank was said to have been full when it wasn't upon leaving. Upon return, I pulled up to the parking spots and a boy was outside laughing and shaking his head as I was parking in a spot. When I rolled down the window to see what his problem was, he was shaking his head saying "pull underneath the tent man!" How the hell are consumers supposed to know where to pull a vehicle when returning??? There's a small sign underneath the tent but nothing on the outside indicating that's where customers need to pull up. This could have easily been remedied with "would you mind pulling underneath the tent and I'll get you checked in??" How hard could that be? Instead, he wants to be a smart ass in front of the young lady associate that was there as well. Piss poor customer service.

Brakes on unit were loose

Your customer service agent Jessica had a horrible attitude she was extremely rude to the point where the General Manager had to intervene. If she doesn't like assisting customers she definitely shouldn't be at the counter maybe working on the trucks is a better fit for her.

Awesome again 😎

Did a night drop all was great but could not use app to drop said I had no open ticket. Emails uhaul cust service they responded quickly. All was great

The bad thing about.my experience is the equipment itself. I rented a 6×12 trailer, but the opening to the trailer is only 53". It was hard to get my utv on the trailer when the opening is small. Make the ramp and trailer entrance wider.

Excelente services

Weekend or during the week there is usually one person working the inside desk and one person doing returns. Really slow, slow doing pickup but pretty quick doing returns. The trailer had oily spots all over.

Make sure the equipment is tied down so I don't get charged for using it... I move people for a living and have 3 professional dolly's and wouldn't use your cheap one... they should not Evan be in the truck unless requested

Tú be una mala experiencia yo soy hispano y no hablo muy bien inglés y la persona que me atendió hablaba inglés y español. Pero solo me hablaba en inglés y asta se molestaba por que no le entendía .

the staff was very helpful and nice. Very easy process.

Good location , great staff

Great Service

Again, please note that this does not apply to the McKinney location where, I finally rented. Those guys were great!

I can't remember the guys name that helped me today but what ever you are paying him is not enough

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

Getting the right pods delivered to our new place was a nightmare. When we signed up for the boxes, we didn't know exactly what our new address would be, which Uhaul said was fine because we could update it later. But then, they almost mistook our boxes for empty ones and only fixed it because I practically forced them to go back and check again. And then when we got our new address and wanted to schedule delivery, I had to call like 15 different locations to find our boxes (they had apparently been lost and the people who were supposed to, and actually did, have them had no record of them at all). And once I had found our boxes, there wasn't an easy "click here to update the delivery address and location" button on my reservation. I had to make a whole new reservation which the people swore was just their way of making sure I would get my boxes. And that worked out okay, except then they tried to charge me another month of storage fees for the boxes that had already been delivered and emptied. When I called to get a refund, I was bounced around and told they'd figure it out, but then they never called me back. This whole process was needlessly complicated for a simple "relocate boxes from A to B and then deliver at C on X date" scenario. Would not recommend. At least the people were nice when I talked to them on the phone, by and large, but it was such a hassle to get them to do anything helpful.

N/a. Company had great service! Thank you!

The staff was awesome. Standing in the hot sun making sure the lights on the trailer worked properly, problem solving to make that happen

Thanks Jeff

Well everything was excellent just keep up the great work everybody super nice and helpful

Never a big problem. Staff was great and friendly

The truck Was very old

From the manager to the young man hooking up my trailer, everyone was professional, extremely knowledgeable and very friendly.

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

Very nice and efficient staff.

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

The air conditioning was only blowing cool air not cold was not comfortable in the heat that day !! I have lung disease and it's important for me to have a comfortable truck or car with good air conditioning! I sure hope this is fixed before the next rental ! I also included it in the survey when I returned the truck ! (WOULD BE GREAT TO GET A EMAIL FROM THEM SAYING THEY FIXED IT AND NOT JUST CHECKED IT AND-/ THINK O ITS COOL AIR IT SHOULD BE OK FOR A WHILE LONGER REMEMBER/ WE LIVE IN TEXAS !!)

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

All 👍

The attendant helping us set up my ubox as storage and not to be shipped. Therefore my box came several weeks later and she charged me an extra $300 for her own mistake. I will not rent a ubox again since I could have just rented a truck for the same amount of money.

Everything was ok

N/A

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My ubox lady Denise was friendly and easy to work with. Great communication. Overall pleasant experience.

trailer was not available as guaranteed. We were told that someone would call when it was ready....no one called. We dropped off the trailer and unhooked it ourselves even though we were told that it would be done for us. Understand this location was busy and understaffed but our experience was not good

Nothing at this location

Absolutely no one was wearing masks. Workers were getting way too close (like within 3 feet of me) without masks.

I was charged for a Dolly that I did not ask for or receive. Plus I was told if the gas was just a little under what it was at when I took it to don't worry about it I was charged $50 I understand it's in the contract to bring It back the way I took it It was just one line under a quarter of a tank And the lady told me the worry about it If she would have said no go fill it up I would have But instead I will never use this location again

This location always seems to have everything. Customer service on renting still is a bit of a process, but it is getting more efficient with more things electronically done which helps to speed up the process.

The staff forgot to provide the 6 moving blankets, which cost $5, and then we were billed $15 for not having them upon trailer return. We would appreciate $20 credit. Thanks,

Great customer service.

The young lady that handle use was very sweet and helpful. Unfortunately, there was another lady who I think may be a supervisor. She was very rude. Even listening to her phone conversation with another customer was very rude. The owner was very unconcern by her actions and brushed it off. 😢 This was very upsetting. I always use U-Haul when moving anything; However, this is my second bad experience, I think it's time for me to find an alternative.

My mother talked with Mr Jeff when I got there he was so friendly and helpful.

Customer service at this location is excellent. Jeff is always helpful and available . Demonte (sp?) was so friendly and helpful also. A+++++

A positive experience.

Raining when I returned. They had a tent to pull under. I never had to get out of my truck to return the the trailer.

Great experience overall. Made it super easy...saying something these days

Easy dropoff and email of receipt.

Everything was great. Had to change the size of vehicle I needed. No problem. I was late getting there. No problem. Kasondra was extraordinarily helpful on my pick up and on my return.

Everyone was super nice. It was easy checking in and out. Everyone was great. Would recommend this location to anyone moving.

Keep doing what You'll doing

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.

Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!

U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.

U-haul has always been great.

All the employees were nice and helpful

They very helpful

EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....

The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.

I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .

Herb was very friendly and gave great, accurate information about the storage spaces.

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.

Thanks for the service.

Herb was awesome ! Such great help

The manager is very professional and the staff I haven't had any issues, this location needs security at night.

Customer service was one of the greatest ever!

The unit was everything I asked for and I never had any issues. Good job U-Haul.

No problems with staff or facility. Liked the loading dock.

Nice facility

Jeff Kern made the experience very swift and obtainable.

Very well took care of

I have always used this location..... and always will be back.... great and clean location staff always great

I will always go there because of the great customer service and making sure you are taking care of.

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

Everything went smooth and I received a blessing in the midst.

Any issues were always quickly addressed.

Awesome customer service. Facilities are kept well clean, and property is vigorously protected.

I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.

Great

Yeah

The people bat this U-Haul are always courteous and helpful.

Christine was great

The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.

The staff was great - friendly, and accommodating.

Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management

That was a fantastic experience thank you!

Great service

Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable

Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.

My boxes were deliver and picked up in a timely manner. No problems.

we like your facility, we have use you before.

Very unorganized.. no one on the same page.. 2 many employees

Good job

I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.

The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul

Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.

Staff was professional friendly and helpful. Couldn’t ask for better. Great experience

Good option and well organized storage facility.

Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.

Great location and staff very courteous, friendly and helpful.

Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!

I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!

Please call or email for details.

N/A

I really like the location , the employees were very courteous.

Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable

The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage

Great

Very Nice anda respectful persons .

Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!

Elevator out. I could never get call back after several attempts and messages left