People at the frond desk are not so friendly and took so many time to process and release the truck. I did my reservation Online for 4 hours and I don't know why the person on the front desk changed for a 2 hours. Fortunately, I did less than 3 hours but I received a call from one lady asking me what about the return of the truck after 2 hours. You should train better your employees and mainly the people who is in the front desk
RAUL S.Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Testimonials From Recent Customers
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Amazing service. Thank you Mrs. Daniel's
elissa M.I was told that I would not be charged $20 for self return by an employee. I ended up being charged $20. This is bullshit. Fuck you guys seriously.
SEAN Y.No issues identified. Staff was friendly and courteous.
Kiefer D.Why do you need two contacts? Upgrade your check-in system & computers
Marcelino F.Everything was excellent the only thing that when i dropped the Rental Van off i went around inspecting it make sure it wqs locked i noticed the Hood wasnt closed all the Way good thing i didnt get on the Freeway or else it might of opened while driving .. besides that everything else was EXCELLENT will continue to come to this Location ..
Francisco M.Staff was very helpful
Raul R.I've been trying to get a hold of someone for two days to explain why I was charged $890 but yet I have only been sent the receipt for 170 and 203 but yet my account u haul has removed money five times from my account to the total of $890.32 but can't get no one on the phone or Anza to explain this
Melissa M.Great service we will definitely use this location again.
Sandra C.Good service overall
BANG T.Working short handed as usual. Front desk, one person working two registers and then go outside and help me hookup my trailer. During a hell of a job and keeping customers very content. I don't remember her name but she worked front desk 05/04/2022.
Kenneth H.Backup generator
Timothy S.Let them know ahead of time that the equipment requested is not available at that location
Suzette W.Zero customer service ... Horrible customer service. Everyone was rude and acted as we were bothering them
LAUREN H.Keep doing great. I will use again.
David D.The customer service rep that assisted us was awesome. She listened to our needs and helped us decided on which vehicle to obtain for the move.
shon S.All three people who helped me were friendly, efficient, and helpful. Turned an anxious morning into a pleasant one. Top-notch service.
David F.Easy picking up the trailer and returning it .
Chris O.Get better customer service!!!
Karen C.Ever since I booked a u-box I have been getting calls saying that my rent is overdue. I never rented a storage unit and have communicated this probably a dozen times by now. I don't know if this issue has been resolved or not, I have been told each time that it was resolved and then a few months later I would get another call about it. The staff has been wonderful and I'm not upset about the experience, but this does give me serious doubt about how much I could trust u-haul to store my valuables.
Taylor K.Good customer service
ELISE BILLALY O. | First ImpressionsLatoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…
SCOTT M. | Overall ExperienceThe customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer
Ingrid J. | Overall ExperienceMy cash back.. please
Oscar B.1. U-Boxes were in so much bad condition. We could barely close the door. Already complained to person who picked-up from Houston location. 2. U-Boxes were stayed on Houston yard over a week and while I called customer care they put me on hold for 15+ minutes and did not answer after that. 3. I tried to call 3 days back to back... again 2nd day I inquired about status and person hangup on me. It was very rude. 4. When U-Boxes arrived to California, a person who dropped off boxes, mentioned these boxes cannot be used again.. they're going to trash it... as mentioned above u-boxes were in really bad shape. 5. Person in California said, we've to fold each furniture pads else they will charge additional payment. This is not acceptable.
TAPAN G.Better customer service! Upon arriving I was told all systems were down due to a power outage and even though I had paid for movers through Uhaul's site I was advised by the manager he could do nothing about my situation and he would NOT waive any fees as a customer service gesture due to the situation. I ended up paying the movers for an entire additional hour to make up for the time lost because of the delay. This was not fair to me as a customer.
Rickey L.Its always a pleasure doing business with Jeff
Scott B.Jeff was great
IESHA P. | Overall ExperienceHad a reservation to pick up at 1pm. Arrived at 12:50pm. Did not leave with my rental until 1:45pm. The people at the counter were not very professional.
Joseph R.Quick washdown of the truck to get the pollen accumulation off the windshield prior to the customer accepting.
Mike B.Friendly and a guy there sitting down made me laugh when I I said how you doing and he checked his pulse and said I think I am doing good lol
ADOLFO L.Thankfully
Doschjiann P. | First ImpressionsGreat service. Thank you
jose H.I did not receive my final invoice. Surprising though...
Diego O.Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.
Ranita T. | Overall ExperienceThe personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.
PIERRE E. | First ImpressionsAll the employees, especially the manager we're all very nice kind and helpful!!
LAURA P. | Overall ExperienceOnline check in made pickup fast and easy
CHRISTOPHER G.RUDE WORKERS!
Johntavias O.The truck have me problems from the beginning
Andrea C.All good, especially the manager. Both for our storage unit and moving needs
John J.Good customer service
Edgar G.I will be using U Haul again
Joe S. | Overall ExperienceSuper friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.
Angel G. | First ImpressionsLatoya and team did a great job of getting me set up!
ISRAEL G.Latoya was EXTREMELY NICE and a pleasure to work with
Mary Beth C. | First ImpressionsVery nice employees never a dull moment. They we're always welling to help. I still have storage there and it is very convenient for me.
Michelle H. | Overall ExperienceThe team of employees was awesome!
FRANCES H. | Overall ExperienceThis was a horrible experience not only did the truck have roaches but I was charged twice for the uhaul and they advised me to contact my financial institution and lied and said they only charged me once my bank statement reflects I paid the initial 141 and they charged me another 114. These people are scam artist and I'll definitely be filing charges. I don't have money to lose or waste I will definitely never go through them again.
SHAREE W.I never got a storage from you
victor b. | First ImpressionsThe front desk man said “all you need to do is drop the keys†when I returned the truck (two hours before the truck was officially due). The man did not ask for my name, phone number, photo ID, nor contract number... and THEN I get a call from Uhaul the next day, telling me my truck is OVERDUE and was going to charge me for an extra day. I instructed the lady to check in with the drop off facility and it turns out the man NEVER checked in the truck when I gave him the keys after all! Very unprofessional.
ALYSSA D.3 times to restart process, couldn't accept my tax exempt, truck wasn't at fuel level indicated and truck radio didn't work
DANIEL M.Maybe the employee should not be stoned ……
RAY M.The ruck was clean and all employees were courteous and helpful. Although I didn't have any problems with the truck while driving, I did notice that both the tire pressure warning and the check engine lights were on.
EDWARD W.There was complete chaos trying to check in (they did not have the trailer we reserved and we had to take a truck instead). The check in process is difficult and impossible if you do not have a smart phone. The employees have to do it on their own phone and then they have a picture of your drivers license. Upon checking out, we had to wait over 30 minutes as the only person that could check the vehicle in was the owner and he was on the phone. The other employees there could not help at all. Overall, a terrible experience that I will not repeat. Someone needs to do something about the check in process and allow people to check out vehicles without a smart phone.
RICHARD R.Great staff! An overall excellent experience! Thanks!!
Michael P.Will do it again!! It was a God send.
Adriana R.Good as always
FRANK C.Keep Comolitha on staff. She was great!!
ANDRE W.Personnel at this location are awesome! I will always come back to this location! It's great! Definitely recommend!
MAYANIM Z.Everything went well, easy process friendly staff, I would definitely recommend and use in the future
WILLIAM J.Please do not change anything Employees were so professional and friendly
RAYMOND G.The truck needed an alignment. I brought the truck back early and with the same amount of gas that it was given to me and was charged an additional $102 for gas. I guy that helped me was nice but his treatment towards customers is certainly not the same for everybody. My girlfriend and I rented a truck two weeks prior and did not get charged any additional fees. I guess the only difference is that my girlfriend walked in and set everything up before I walked in.
Jason V.Latoya was amazing! Professional, kind, knowledgeable & represented the location and U-Haul in very positive manner.
ALTON M.Servicio al cliente de excelencia. Easy in and out and stress free
TROY B.Very happy with the service
MAX V.Jeff and his crew were wonderful and helpful
Robert E. | Overall ExperienceManager was a real Blessing.
LORRAINE S. | First ImpressionsVery 5 star
michel g. | First ImpressionsSomewhat pricey but overall it was pretty good
Oscar bryan C. | Overall ExperienceThe ladies were wonderful. Best customer service I ever had.
WISLY H. | First ImpressionsLatoya was a big help with my move. I am soooo grateful for her!
Kyssemee B. | First ImpressionsHad issues with mold after rain so we moved out of our storage unit
H-E-B H. | Overall ExperienceThey were all around great people
Juan R. | Overall ExperienceThanks Mr. JEFFREY FOR HELPING ME OUT!!!
tosha f. | Overall ExperienceJeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets
deborah s. | Overall ExperienceExcelente 👌
javier c. | First ImpressionsCustomer services was wonderful
Robert E. | First ImpressionsMy experience was horrible. This facility is beyond unprofessional, I've had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn't there and to come back which isn't really helpful when you need assistance immediately. One day I needed access to my unit and my key didn't work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just "we changed it for security purposes" which I think is concerning. They also didn't have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a "customer ready" tag before I could even tell the front counter I wanted to start the move out process. I'm so grateful to never have to deal with this location or uhaul specifically ever again.
Stephanie W. | Overall ExperienceExcellent customer service Thanks
Joyce B. | First ImpressionsThe staff was outstanding! Very helpful, knowledgeable and empathetic.
RACHEL A. | First ImpressionsStaff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.
MINNIE H. | First ImpressionsI feel safe and the customer service is really great. They listen Thank you
Roy G. | First ImpressionsThanks guys
Eddie L. | Overall ExperienceThe staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams
Tamika W. | Overall Experiencecustomer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez
leticia g. | First ImpressionsThank you for helping my move be easier!
elisia p. | Overall ExperienceEmployees were very friendly and helpful
richard r. | First ImpressionsAdding anther hour to the Storage facility without having to go into 24 charge would be more convenient.
RENE GOMEZ V. | First ImpressionsJeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything
WILLIAM H. | Overall ExperienceCashier was very friendly thank you
beatriz O. | First ImpressionsI once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.
CHANDRA W. | Overall ExperienceStaff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!
JESSICA M. | Overall ExperienceThank you for all the help!
Nick M. | Overall ExperienceMr. Jeff is AWESOME! I'd recommend this location to any and everybody
Tomeka S. | Overall ExperienceStaff was awesome
Jimmy J. | First ImpressionsVery nice people
KAREN S. | First ImpressionsJeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased . I'm still a customer
Sandra B. | Overall ExperienceFor what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!
JERRY M. | Overall ExperienceI love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.
Veronica D. | Overall ExperienceJeff did a great job accommodating my needs.
Cheyenne E. | First ImpressionsWas very pleased 😀
Jimmy S. | Overall ExperienceNice nice
MECK S. | Overall ExperienceI would never use nobody else but uhaul been using this company for years.
Remonda G. | Overall ExperienceThere is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜
takeisha m. | Overall ExperienceVery simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 樂 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in.
Kimberly R. | Online Move InI will always use this UHaul I will not go any where else
Katherine M. | Overall ExperienceVery good place and people
Travionna J. | First ImpressionsThe team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.
Ben C. | Overall ExperienceI appreciate your professionalism.
Marcos H. | Overall ExperienceI made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.
STEPHANIE M. | Overall ExperienceThanks Jeff
RICKEY DEAN S. | First ImpressionsNever a big problem. Staff was great and friendly
MILTON D. | Overall Experience290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime
VERONICA D. | Overall ExperienceMr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels
VERONICA D. | First ImpressionsHad Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.
Cassandra S. | Overall ExperienceIt was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.
Charles D. | First ImpressionsFrom Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.
Jermecia H. | Overall ExperienceThank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!
Rana c. | Overall ExperienceU-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.
PAUL W. | Overall ExperienceU-haul has always been great.
Nicole B. | Overall ExperienceAll the employees were nice and helpful
clarice w. | Overall ExperienceThey very helpful
Joyce B. | Overall ExperienceEVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....
angela w. | Overall ExperienceThe only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.
Tiffany S. | Overall ExperienceI'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .
maida f. | Overall ExperienceHerb was very friendly and gave great, accurate information about the storage spaces.
Paul H. | First ImpressionsThe representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!
Tiffany W. | First ImpressionsAll the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.
Jaswin J. | Overall ExperienceThanks for the service.
leonildo i. | Overall ExperienceHerb was awesome ! Such great help
amy c. | Overall ExperienceThe manager is very professional and the staff I haven't had any issues, this location needs security at night.
clarice w. | First ImpressionsCustomer service was one of the greatest ever!
Eulogio G. | Overall ExperienceThe unit was everything I asked for and I never had any issues. Good job U-Haul.
CHRISTOPHER M. | Overall ExperienceNo problems with staff or facility. Liked the loading dock.
Ralph F. | Overall ExperienceNice facility
benny g. | Overall ExperienceJeff Kern made the experience very swift and obtainable.
Kassie B. | First ImpressionsVery well took care of
Rosalind S. | First ImpressionsI have always used this location..... and always will be back.... great and clean location staff always great
Chapa A. | Overall ExperienceI will always go there because of the great customer service and making sure you are taking care of.
Andra M. | First ImpressionsThe front desk was very polite in assisting me and my family with a truck and storage right before closing time.
Torhaile B. | First ImpressionsEverything went smooth and I received a blessing in the midst.
takeisha m. | First ImpressionsAny issues were always quickly addressed.
ZANA C. | Overall ExperienceAwesome customer service. Facilities are kept well clean, and property is vigorously protected.
KATHLINE W. | Overall ExperienceI was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.
Marsha G. | Overall ExperienceGreat
JAMAIL B. | Overall ExperienceYeah
ELIZABETH G. | Overall ExperienceThe people bat this U-Haul are always courteous and helpful.
Mellssa M. | First ImpressionsChristine was great
amber g. | Overall ExperienceThe man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.
Sandra M. | Overall ExperienceThe staff was great - friendly, and accommodating.
Yoda W. | Overall ExperienceLost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management
Melissa G. | Overall ExperienceThat was a fantastic experience thank you!
Alicia L. | Overall ExperienceGreat service
lashonda s. | ReservaciónMichael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable
Elijah D. | Overall ExperienceShelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.
kelly s. | Overall ExperienceMy boxes were deliver and picked up in a timely manner. No problems.
James A K. | Overall Experiencewe like your facility, we have use you before.
ROBERT Q. | ReservaciónVery unorganized.. no one on the same page.. 2 many employees
MARIAN J. | Overall ExperienceGood job
Mustafa A. | Overall ExperienceI have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.
Karl B. | Overall ExperienceThe store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul
Preston S. | Overall ExperienceTish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.
michael m. | ReservaciónStaff was professional friendly and helpful. Couldn't ask for better. Great experience
Bobby B. | Overall ExperienceGood option and well organized storage facility.
Luis C. | Overall ExperienceNever was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.
Judy L B. | Overall ExperienceGreat location and staff very courteous, friendly and helpful.
JANETTE T. | Overall ExperienceShelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!
tina i. | Overall ExperienceI tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!
Courtney C. | Overall ExperiencePlease call or email for details.
RODNEY R. | Overall ExperienceN/C
Sheryl N. | Overall ExperienceI really like the location , the employees were very courteous.
Maxceine D. | Overall ExperienceTruck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable
barbara n. | ReservaciónThe owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage
Mutahammis K. | Overall ExperienceGreat
Adrian S. | Overall ExperienceVery Nice anda respectful persons .
monica s. | Overall ExperienceNever had any issues the 3 years I stored my things there - it was a great experience. Thank you!!
LAURA R. | Overall ExperienceElevator out. I could never get call back after several attempts and messages left
Ashley G. | Overall Experience