Customer Reviews for U-Haul at Westway

2,831 reviews

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street)

(316) 265-3281

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

We apparently came at a bad time regarding staffing because we had to wait for a walk-in rental, and we felt bad for another customer who appeared to just want to buy boxes. It was very scary loading my low to the ground car onto the hauler. U-Haul may wish to rethink the ability for my make and model to use that auto hauler

Jensen L. 
Rating:
5.0

Customer did not leave a comment.

Delbert G. 
Rating:
4.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Very happy with my experience.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

The on line process was all about up selling and storage rental didn't like that. Will do another company for my next rental

Carroll G. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Lucas B. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

LORA K. 
Rating:
5.0

Very good and quick service

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Jerald R. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  First Impressions 
Rating:
3.0

They gave me the wrong drop off destination and there was no place to put the key so I had to drive clear across to town drop off the key the guy that I went in and set up the U-Haul with was very rude for the guy that was there that gave me the key was very nice

Evelin W. 
Rating:
5.0

Great customer service

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Connie P. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Brian is always a great help getting us the right truck for the job. His great customer service is why we keep returning to the Westway location .

Thomas M. 
Rating:
4.0

The checki-in employee could have been more friendly when we returned the equipment. Maybe he is having a bad day?

Richard A. 
Rating:
4.0

Be less expensive!

Christine B. 
Rating:
5.0

The guys were great that hooked us up and checked everything over would definitely rent from there again if I need to

Denise R. 
Rating:
2.0

Didn't appreciate having to drive an extra hour because you didn't have the vehicle I reserved at the location I requested. Especially did not appreciate not being informed of this until I picked it up. Did not appreciate the manager who never apologized for what happened, but did give some, albeit, minimal compensation.

Paul M. 
Rating:
2.0

Employees always have a attitude, even before I get help waiting in line. The way they conduct themselves with customers before hand is astonishing.

Shelby D. 
Rating:
1.0

A little kinder and a tad more informative before just demanding things or charging ones card extra

Corissa C. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
3.0

The ladies over the phone were nice but the guy that helped us when we picked up was extremely rude.

Cynthia M. 
Rating:
3.0

Customer did not leave a comment.

Jordan G. 
Rating:
3.0

Customer did not leave a comment.

BRENDA K. 
Rating:
3.0

Customer did not leave a comment.

Madelene M. 
Rating:
3.0

I did not rent from U-Haul recently. Another customers email was sent to me. I contacted the Wichita JS location to let them know the email was sent to me by mistake

harold B. 
Rating:
5.0

Customer did not leave a comment.

BRADLY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA B. 
Rating:
1.0

Manager was rude and over talking when I was explaining to him what I had been thru on the road and kept saying what's not his problem to deal with and that's the other store problem where I got the the equipment from.

Seth H. 
Rating:
4.0

ALITTLE confusion but all in all a good experience!! Thank you U-HAUL

Nathan R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

This location provided great service at both pickup an drop off of the trailer.

GEORGE W. 
Rating:
1.0

Listen too the customer instead of saying what Uhaul doesn't do. And be apologetic to customers situations and problems that were caused by Uhaul themselves. And train employees how to treat customers.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P. 
Rating:
5.0

Clean clear concise and organized. Best one I've ever been to!!

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

HEIDI D. 
Rating:
5.0

Check in guy was awesome!

J P. 
Rating:
5.0

The gentleman that helped me was very thorough in going over the truck and everything with me. Knowledgeable and polite. Great customer service. Thank you

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Nedra T. 
Rating:
5.0

Brian, the manager, was extremely kind,professional, and most certainly,helpful. I appreciate his assistance today very much.

James R. 
Rating:
3.0

Customer did not leave a comment.

Brea M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT H. 
Rating:
5.0

Thank you Brian for all your help.

Sondra K. 
Rating:
2.0

Guy in front of me in line has a reservation until 2pm. The guy at the counter said someone else needed the truck at 130, and asked the guy if he could be back early. The guy said he'd try, so the U-Haul worker said, "just have it back by 130 and we'll split the difference" I used the van to clean out my deceased parents garage. It didn't come back super clean. The guy ASKED ME if I was going to clean it out for him. I said no, I used the van to move shit, he said there's a $25 cleaning fee. I said I'll pay that. Weird experience overall, and I will not be back.

Nicolas G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL A.  |  First Impressions 
Rating:
5.0

Walked in the store and was out quickly. Return was equally efficient.

Douglas W. 
Rating:
4.0

While the gentlemen at the counter to waited on me was very professional and accurate he had no personality felt like I was bothering him but he did his job and did it thoroughly

Michael D. 
Rating:
5.0

The radio did not work has good. There were cigarette in the ash tray.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Nothing. I rented Uhaul two weekend in a row. Each time I rented from this location there was some kind of customer issue. The man at the counter was AMAZING! The first weekend I rented someone came in without a reservations and was being rude. The manager handled him very well. He asked questions to calm him how and got him going. This past weekend a customer was returning a rental from another store. He was cussing and being rude in general. The agent/owner from your store fixed what was wrong. The customer was still complaining. I just wanted to leave a positive review because the uhaul agent was fixing someone else's mess. Your owner/agent represented your company very well. I deal with disgruntled people all the time. He went above and beyond the call of duty

Chevella P. 
Rating:
3.0

Customer did not leave a comment.

Mahala B. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

NA

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Loretta E. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

juan A. 
Rating:
3.0

Better customer service

Preciliano M. 
Rating:
2.0

Not enough people working, you have to park your car in the street, the truck was beyond Filthy? Smelled horrible. Literally felt dirty after getting out of the truck. Customer Service? No. He used the restroom as he was alone while we waited for him to be done? Rude. Drop off was a different man, but no customer Service. Will not go to this location again.

SUZANNE I. 
Rating:
4.0

Just keep up the great work you all are doing

KRANDALL J. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Fix the front parking area. Needs to be repaved. More parking places.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Just a little bit faster when picking up would be nice

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Shelbey B. 
Rating:
5.0

Just yell YEEYEE & a high five would probably do the trick.

TERRY H. 
Rating:
4.0

A charge was supposed to be reimbursed to my card and the attendant said he did it but didn't swipe my card. He owed me 86.00 gave me 40 cash and 46 plus change was supposed to go back on card.how long does it take?

Charity E. 
Rating:
5.0

You customer service employees rocked. Keep up the good work!

Uzziel M. 
Rating:
5.0

Everything went very smoothly.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Very pleasant experience from reserving to final check in.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Lindell C. 
Rating:
4.0

Customer did not leave a comment.

Venetia P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

We have always used this location! They are great!! We will always use this location and Uhaul!!! Great employees and very helpful!!!

Dominik C. 
Rating:
2.0

Won't be using Uhaul anymore!!

Mahamane B. 
Rating:
1.0

Had to wait 30 mins before I could even leave so that they could fix the front tire and clean the broken glass out of the truck. Then as I'm leaving I find out the seat belt connector is broken. Then when returning the truck the fuel gauge wasn't responding and ended up over filling the truck. I attempted to see if there was any middle ground we could come to on the bill with the manager, who promptly responded “what makes you think I want to help you” all because I finished my question slash statement explaining it with “if you'd like me to continue using uhaul.” So thanks to your management at this location I will never again use your lack luster business. Seems every time I rent there's always something not right about the situation.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
3.0

I usually find that the team tends to take on the same attitude as the leader. I had the displeasure of speaking with Brian, the manager, at some point during my rental. I have rented here several times in the past few years and Brian is always unpleasant, discourteous, and just has the overall sense that he would much rather be doing something else. Unfortunately, his high-turnover staff always seems to take on this personality as well. Thanks goodness for self check in/out as it decreases the need to have to interact with people that do not want to work there. On a separate note, Noah (if I remember his name correctly) was the type of person you would definitely want interacting with your customers. He is definitely the good kind of opposite of the entire team, in all ways that matter.

Anthony H. 
Rating:
4.0

The ignition had some problems. The attendant when I checked it back in said they had a problem with someone trying to steal the ignition so they had to replace them all. The key would not turn it sometimes and it took quite a while to get the vehicle started. But other than that everything was great.

scott D. 
Rating:
4.0

We appreciated the extension on time for extra days—we really needed it!

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Had mechanical issues with the truck. Kero equipment maintained better

Kim R. 
Rating:
5.0

Please don't use the location on West Kellogg in Wichita KS. They lost the key to the uhaul. They were not helpful. It was NOT a uhaul. Worst experience ever!

Kimberly U. 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
3.0

I was charged $30 for an extra day. I was told I had until the 15th and I checked my trailer in on the 14th. Was it not checked in properly? Please advise why you charged me $30? I would like a refund immediately please.

KEVIN C. 
No reviews have been submitted for this location.

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