Comentarios de los clientes para U-Haul at Westway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Westway

Clasificación general:

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Kevin H.
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El cliente no dejó un comentario.

Kiesha A.
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El cliente no dejó un comentario.

Ruth T.
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El cliente no dejó un comentario.

Esther B.
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Nothing

Tyson G.
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El cliente no dejó un comentario.

Beverly B.
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El cliente no dejó un comentario.

Samantha M.
Clasificación:

I have done business at this location a couple times, and the same man I have dealt with every time checking in has poor customer service, is snarky and always seems to have an attitude. And lastly, I filled up the uhaul 10 mins before returning, and was charged for two gallons of gas. Deeply dissatisfied and disappointed by that.

Alonso Q.
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El cliente no dejó un comentario.

David K.
Clasificación:

Businesses fill our email boxes with emails as though this is going to improve customer service. I hate it. In reality, I'm dealing with one person in real life, one truck, and I dont need ai or a person miles away in an office pumping a keyboard. While the truck did the job, it's my personal opinion to come back anytime soon unless absolutely necessary. I think the way you handle a customer today does not bid well for that person to come back in the future. Slow down, provide a bit of person to person communication.

Wenona W.
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El cliente no dejó un comentario.

Ulysses T.
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El cliente no dejó un comentario.

DANIEL D.
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Employee installed the chains on my trailer incorrectly and told me it was done properly when I asked. Rather than criss-crossing, he kept each chain on the side it was (left to left, right to right).

Michael M.
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El cliente no dejó un comentario.

Thomas C.
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Easy and quick check in.

David D.
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Not great customer service. When we dropped off the truck the kid i gave the keys to litterally did not say one word no thank you no hello no good bye, very rude

DAVID K.
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El cliente no dejó un comentario.

Stephany B.
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El cliente no dejó un comentario.

Steven H.
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Website is not user friendly when using a phone

ROBERT JOSEPH G.
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El cliente no dejó un comentario.

Jesus S.
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El cliente no dejó un comentario.

Sandra S.
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The truck we rented leaked oil on our new driveway Other then that everything was great

Alison S.
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Everything went smooth. Thank you

Jimmy D.
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tell your customer that they may need tie downs

Franklin M.
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El cliente no dejó un comentario.

Carlos B.
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The guy there was rude as hell to both my dad and I. Would not return or recommend to a friend.

Crystal B.
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Your general manager was rude.

Lana W.
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El cliente no dejó un comentario.

Laura B.
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El cliente no dejó un comentario.

Mark F.
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El cliente no dejó un comentario.

Crystal W.
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El cliente no dejó un comentario.

ted J.
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It went well with the truck and did not need it for the full day, only a few hours and still paid $80+ dollars. Too high for in town. We were quoted something the first day and ended up paying something totally different on the day we came to pick it up. It worked out.

Lucie S.
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The guy working wasn't very straight forward and didn't answer questions in an easily understandable way and wasn't paying attention to which vehicle was which.

TERRY W.
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El cliente no dejó un comentario.

Gerald C.
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El cliente no dejó un comentario.

Randy S.
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Noah and Carlton were very nice and helpful.

Jennifer B.
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Doing a great job. Your staff was very knowledgeable and helpful.

Garry M.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

LEO B.
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El cliente no dejó un comentario.

Trechia G.
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El cliente no dejó un comentario.

Eryn C.
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Excellent and speedy customer service. Employees were very good at answering any questions I had. Thanks guys!

Regina H.
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Make sure trucks are in good shape for one way trips

adam W.
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El cliente no dejó un comentario.

RONNIE R.
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El cliente no dejó un comentario.

TOMMY L.
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El cliente no dejó un comentario.

Randy L.
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El cliente no dejó un comentario.

Brianna H.
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Attempted to charge me a total of almost $500 because they can't pay attention to what their system says. Took forever to get someone from customer service to see the issue that I was trying to get acrossed to them. Still waitong on my refund to process. Definitely will not use UHaul again.

Candy P.
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El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

Carolyn W.
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Thank you!

Anthony P.
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El cliente no dejó un comentario.

Darryl G.
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The people.

Noe T.
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El cliente no dejó un comentario.

richard C.
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El cliente no dejó un comentario.

James M.
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Okay customer service. No one there seem to be enjoying their job which made the experience just okay. General manager kinda rude. But that's okay not many people want to work these days so you have to take what you can get.

Ciahna C.
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The manager was not helpful he was very rude. it being my first time with uhaul I had troubles dropping it off because he was charging me for damage I was unaware of. due to damage that was not noticed when I picked the rental up he was quick to accuse me and he barely gave me instructions on how I can fix it.

Edward L.
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El cliente no dejó un comentario.

RAY R.
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El cliente no dejó un comentario.

William S.
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Need more experienced agents.

Eva D.
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El cliente no dejó un comentario.

Jackie S.
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El cliente no dejó un comentario.

Kristopher M.
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The manager was extremely rude to my spouse at the point of return because she asked about a $14 dollar charge to use a hand truck. I was charged $171 for in town and I will never use uhaul again.

James M.
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El cliente no dejó un comentario.

Chris P.
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El cliente no dejó un comentario.

Harold N.
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El cliente no dejó un comentario.

Wayne R.
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Nothing ! Everything was great ! Employees were helpful with answering my guestions. Thank you very much!

Moses O.
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El cliente no dejó un comentario.

Jeffrey C.
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Colton Randolph was very disrespectful & tried to charge me an additional $80 to only be paid in cash. Then after putting $30 in the gas tank he insisted saying it wasnt full. Plus he kept calling me retarded & that he would call the cops if I didnt leave. I will never ever rent from this location again. This place is disgusting inside & out with the people that works there & along with the trash there. Plus state law says face masks are required but upon renting the truck 2 out of 3 workers didnt have a mask on. Then on returning the truck 3 out of 3 wasnt wearing a mask at all.

harold S.
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Couldn't be better, employees were friendly, helpful, overall pleasant experience from start to finish. Affordable and kept everything dry on our cold, wet, dreary moving day! Thank you so much!

Vicki W.
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El cliente no dejó un comentario.

Peter W.
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When picking up van I was waited on my the store manager he need to learn better people skills he was just on the rude side, this was not the first time I had spoke with him and he is always the same.

judy K.
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This location wasn't bad. When I told the check in person I had checked in on line he proceeded to ask me everything again and then would go" O Here it is" this was not the location I was sent to pick up at originally and my husband who has dementia had a meltdown because of all the time in the car waiting. NOT A GOOD EXPERIENCE! But not this locations fault.

Richard L.
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The crew working did a great job.

Charlotte R.
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Exceptional service, convenient, and easy to use.

Curtis O.
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El cliente no dejó un comentario.

Dara S.
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El cliente no dejó un comentario.

John B.
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Not a friendly person in the building.

drew M.
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El cliente no dejó un comentario.

Christopher F.
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Only time this did not happen but . Did not do a walk around with me before I left so took pics before I drove off of all the damages ( dings, dents, scratches etc, most were marked but some were not) on truck.

Laquita R.
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El cliente no dejó un comentario.

stephanie C.
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El cliente no dejó un comentario.

Micah A.
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El cliente no dejó un comentario.

Kenneth B.
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El cliente no dejó un comentario.

SCOTT ALAN M.
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El cliente no dejó un comentario.

Barbra C.
Clasificación:

It took over an hour to check in. Computer problems and same staff members called 3 times and never helped this situation. Please do updates in early hours of the day before any items are check out or in. Very disappointed to hear that vendors are not paid well. Home office needs to be more aware of customers needs. troubleshooting employees need more training.

chris P.
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El cliente no dejó un comentario.

George S.
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El cliente no dejó un comentario.

Matt C.
Clasificación:

The first trailer that was hooked to my vehicle had a horrible smell and some unknown dried powder near the rear of the trailer as well as a dried pool of substance near it. The staff insisted I provide two additional contacts for a 5'x8' trailer rental and implied that I was going to allow the table to be stolen. This frustrated me since I've rented three trailers in the prior two months and did not have to provide anything other than my mobile number. As for customer safety, the staff at the Wichita facility did not wear masks (though the one I was working with had it laying on the counter), and the had placed the sneeze guard down below the counter. I will NEVER rent from this Wichita location and will gladly rent a trailer from a location in Owasso, OK that knows something about customer service and pull it to a destination instead of renting one local and taking the risk of being disappointed again.

Teresa S.
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El cliente no dejó un comentario.

Kelli M.
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El cliente no dejó un comentario.

Susan G.
Clasificación:

Not sure this site needs improvement. The gentleman that served me explained the whole process in detail. I was very pleased with his service.

RUSTY U.
Clasificación:

Add a drop box. I didn't feel all that comfortable leaving the keys in the truck, which is what the associate told me to do. They were busy, which is fine, but I did everything electronically so that I could drop and go. Kinda defeats the purpose if there is no drop box.

Sandy C.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Timothy B.
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El cliente no dejó un comentario.

Jordan B.
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El cliente no dejó un comentario.

Manuel D.
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El cliente no dejó un comentario.

James H.
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The guy that helped me was great and did a really good job.

Glenn C.
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Incredibly rude staff. Tried to overcharge me by $60. When I questioned the price (compared to the online reservation I had printed and brought with me), was told by Eric that he was “sick of dealing with people like me” all day. When I asked him specifically what he meant by that he sad “people who don't understand how Uhaul's system works”. Also Eric was not wearing a mask while helping customers. When I spoke to the general manager later in the day, he told me he was not working due to being out sick with Cov19. So there is an active outbreak in the Westway depot, and your staff is serving (rudely) customers without masks. Unbelievable. Trailer was not clean - had sticky liquid spilled inside. Had to clean before using, but wasn't going back to that place.

Stanley C.
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I have been at this location 3 times now and every time I have to go wandering around outside looking for someone that can help me. Never seem to have someone dedicated to working the counter

William B. | Overall Experience |
Clasificación:

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽

terry s. | Overall Experience |
Clasificación:

The staff was more than helpful. They went out of their to help you. I would use uhaul again

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