Customer Reviews for U-Haul at West Colonial Dr

2466 comentarios

4600 W Colonial Dr   Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

(407) 299-1024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 299-1024

4600 W Colonial Dr
Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

WALKY J. 
Clasificación:
3.0

I returned 3 unused packages of moving blankets and was not given a credit or refund. I even returned the truck a day early. Kind of disappointing.

MICHAEL M. 
Clasificación:
3.0

As soon as we got to the place we noticed it was jammed full of trucks. I was dropping off a trailer and the guy at the counter told me to take it to another location. I refused as I had to be somewhere and it was not my responsibility to drive around town to drop off a trailer that Uhaul told me to drop off at a specific location. The blame should be on Uhaul who told me to drop it off there. You might want to invest in some inventory management software for returns.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELO F. 
Clasificación:
5.0

The truck that i rented had no AC.

GREGORY H. 
Clasificación:
5.0

Perfect job..keep up

MAURICE T. 
Clasificación:
5.0

Was charged $200.89 for extended use after equipment was returned

TONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARDIFF G. 
Clasificación:
5.0

Josh was supurb and went above and beyond to make my dealings with U-Haul acceptable. I had issues prior in a different state at U-Haul and with the misinformation from the people that work at the 800 #. Josh is extremely knowledgeable with the products and general information and his customer service skills are excellent. The call center ladies need to brush up with learning the correct information and not be so patronizing.

LAURA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHASIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

Keep up the good work! Courtney is a great help when it comes to communication, reliability and customer service!! I am grateful! Roula Anderson

LAWRENCE A. 
Clasificación:
5.0

Just keep it 🆙 blessings inareallife

STEVAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
3.0

The truck was missing a tag. We called the location several times and no one ever answered the phone

SHEMARIAH T. 
Clasificación:
5.0

Josh manager, awsome guy super available!!

MARCELO F. 
Clasificación:
5.0

Just keep up the good work

TERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleksandr K. 
Clasificación:
5.0

They did their job however, I did not get a warm feeling while in this location. I was not greeted with I entered the building because no on was at the desk. The customer service agent was inside a side office. I could hear them in there so I said Hello. I was then attended to. I was in the office for at least a minute and he should have heard me enter the building.

Yolanda C. 
Clasificación:
5.0

Easy, quick, and friendly.

Eastlyn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LELAND A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
1.0

1. I got a 10' truck instead of the van I reserved. 2. I did not get the dolly that I reserved. They said they were out. We were 2 women moving upstairs & it was a necessity. I was given a furniture dolly instead but did not use it because it wasn't what we needed & wouldn't work for our move. There is any guarantee that states if they don't have the equipment that you reserved when you get there that you'll be given / refunded $50. That was never brought up. 3. The truck I got had multiple warning lights on the dashboard including: Service Tire, Monitor System, the triangle with an exclamation point in the middle, & another light that I did not know what it meant. I spent extra money on Safemove Plus & Safe Trip. However, I felt completely unsafe in that vehicle. It drove horribly & was very shaky. It also smelled like urine. 4. I had to wait for them to clean it out. 5. They charged me for putting two gallons of gas in the truck saying I returned it under the amount it had in it originally and that is totally false. I took pictures of the dash before I pulled out of the parking lot and also took pictures of the dash when I dropped it off. I actually put more gas in the vehicle than what was in it when it was given to me. 6. We only did one run in the truck because it felt completely unsafe and I paid extra for safety. 7. I have pictures to back up everything that I just stated so I will attempt to attach a shared link so that you can see what I had to deal with. In the 1st picture the top photo is when I was pulling out of the parking lot & the bottom is when I returned it. You can see the gas gauge has more gas when I returned it & the service/tire lights on the dashboard. https://photos.app.goo.gl/X5NSVSar7ZoTgKr66 I truly feel that I should not have to pay all of those charges because I was given something unsafe, didn't receive the dolly I reserved, and I was charged for gas when I put more gas in it than when I received it.

Casie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
4.0

Better parking space

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kokhwa T. 
Clasificación:
2.0

Small drop off. Not bad

BENJAMIN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tony Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN T. 
Clasificación:
5.0

Josh and Courtney are an amazing team. They care about customer service and making sure everything is in order. Excellent rental experience. A++++++ If there was a score above Excellent I would give it to this location

Darrin Y. 
Clasificación:
3.0

Engine light and no gas in the first rental. Then I was given one with the oil light on, no gas and no handle for the window to go down.

Linda W. 
Clasificación:
5.0

Everything was fine but for some reason you cannot back up with the trailer it will not stay straight so that made it a little bit difficult. However everything else was fine. Great service and wait time wasn't bad.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarissa C. 
Clasificación:
3.0

I ordered a furniture and utility dolly, in addition to the truck. Per the email, these items were guaranteed at the time of pick. To my disappointment, the utility dolly was unavailable. When I insisted the utility dolly was more important than the furniture dolly, the service person simply verified i would take the available furniture dolly. He did not offer nor did he provide assistance when I asked if there was a dolly available in the area that I could get. He simply chalked it up to a "shortage in the area". Minimal customer service with no desire or motivation to be of assistance.

STEPHANIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AERSON LAURO D. 
Clasificación:
5.0

Court at this location is very professional and very helpful. Made the entire rental experience easy and I will come back again because of him.

Darrin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMMIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCELYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregoru G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carline A. 
Clasificación:
3.0

The truck was clean but the back door opened while we were driving on the highway. When we got to the furniture warehouse it took 3 people to unwedge the door from the roof.

LAKISHIA S. 
Clasificación:
5.0

Clear Instructions on where to leave equipment for after hours drop

Jonathon P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

Very professional, easy, quick, reliable service. No suggestions.

Nestor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gillian G. 
Clasificación:
5.0

The vehicle was nice and clean but although the tires didn't feel like they was very safe

BARRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lesliayn M. 
Clasificación:
3.0

Fuel up the trucks, no one should have to rent a truck with little fuel then have the centers guess just how much fuel is in it, they always guess higher than what's supplied. I hate going to this location

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEPHENW JR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

iris P. 
Clasificación:
3.0

My truck was not parked outside for self pick-up. No one was in the store when I arrived. I had to wait several minutes for the associates to come in following a conversation. Once they came in and provided the truck, the bed of it had green stains and interior was dirty. Not a great experience.

Jahmal S. 
Clasificación:
5.0

very quick, and professional staff

Lee G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

OLIVER T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ST A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRINCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIOLET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARNISE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANYELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL Z. 
Clasificación:
5.0

Doing online reservation really sucks I go to pick up my rental they had no trucks for me to be picked up they said it's a pretty common practice for the reservation to double book luckily the employee did find me a vehicle that did belong to someone else's reservation

AARON B. 
Clasificación:
5.0

Everything was good.

TED A. 
Clasificación:
5.0

Your manager was gracious and knowledgeable and would make any company proud the location was clean quiet and Professional I will drive out of my way to rent from this young man again his first name was Joshua A+

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jainnie R. 
Clasificación:
5.0

Keep up the good work.

jacyra W. 
Clasificación:
5.0

Good customer service

CLARA Q. 
Clasificación:
5.0

Thanks Catherine A. for making my drop-off a smooth transition! You was the first person I met in town and made me feel welcomed! Thank you soooo much! 😁

TYTIANNA B. 
Clasificación:
5.0

They are the best

LORNA B. 
Clasificación:
5.0

Great customer service -- friendly and helpful!

BOBBI D. 
Clasificación:
1.0

The truck was very dirty,the smell was horrible and the truck was horrible to drive

Pedro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTAL D. 
Clasificación:
2.0

Air conditioning was broke and we weren't told.When I returned the truck I told the guy the ac didn't work and he said I know and I said why would you guys not tell us and he said I'm not the one that gave it to you and walked away with the keys.Very rude service

Labarbara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salim B. 
Clasificación:
5.0

I got setup by Josh. He was very professional and explained everything to me. Setup the trailer on my truck. When I returned Courtney checked me in and was professional and undid the trailer for me. What a great team they have at this location. Next time I rent I will come back to this location. Amazing team and awesome customer service.

DARRIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walmir D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AERSON LAURO D. 
Clasificación:
1.0

You guy need a air conditioner you tire need to fix need new breaks

MERLYN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

I would never recommend this location to any even if it was my dog. Not only were they unprofessional no one wants to do there job correctly to prevent other issues.

MARVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

Employees were very friendly and helpful. Would not hesitate to use again if in the area.

Christopher M. 
Clasificación:
2.0

Pretty consistently it is a task to get everything that I ordered, first where I ordered it (always tell me the truck is in another location) or materials (at another location). This time, I picked up the trailer but had to drive to another location to get the furniture blankets.

MARK C. 
Clasificación:
5.0

Check in with Josh was quite easy and professional! He always provides exceptional service from beginning to end! I rate him with 100% Customer Satisfaction. His staff is a prime example of business ethics. They too, exemplify the same high quality of customer service! Impeccable Team!!!!

CHRISTINE T. 
Clasificación:
4.0

There was no mentioned of taking money from my card for down payment to hold the truck. But each time I have to be refunded for payments made. If you can stick to what you said prior to reservation then this would have been an excellent location. Other than that thanks to the team at that location for retrieving my cell phone that was left in the back of the truck. Thanks.

Bevon B. 
Clasificación:
1.0

I dropped off after hours and it was poorly lit. There were dozens of people crowding the area just hanging out and I felt extremely threatened and uncomfortable.

Donald T. 
Clasificación:
5.0

Josh and Courtney are amazing employees. They are very helpful and I have been there a few times and they know me by name. I have other locations that are closer to me, but because of the customer service they provide I will only rent from them.

Darrin Y. 
No se han enviado comentarios para esta ubicación.

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    Propane service delivered straight to your door!

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