The whole process was very easy and convenientJonathan T.
Customer Reviews for U-Haul at West 7th
Eugene, OR 97402
(Customer parking available across the street at the Big Y)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
i have been a UHaul customer several times over the past 20 years. This time, when I picked up the vehicle, i explained that it would be returning the vehicle before 8:00, less than 3 hours. The rep told me that would be no problem and to just drop keys in box. The next day i received confirmation of my charges, and there was a $20 additional fee because I did not confirm the return via email. I had no idea of this new additional charge, and do not have interenet access nor cell signal at home so i did not get any prior notice of this surprise fee. I am so upset, i will find another rental agency for my future needs. You lost my business.Francine S.
Trailers should come with a lock attached on the door. I had to run out and buy one since I was expecting one.ROBERT D.
El cliente no dejó un comentario.Jonathan W.
This is the most helpful U-Haul we have rented from. Jackson was so nice at drop off. Great customer service and staff!Vartan A.
Staff was greatRollin B.
El cliente no dejó un comentario.Nathan D.
El cliente no dejó un comentario.Jeorge V.
Token Jackson was a pleasure to work with. He has excellent customer service skills. Will definitely be using this rental service again! Thank you!!!William G.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Ron L.
Very kind, helpful and efficient staff.Michele F.
We were immediately greeted when we pulled in. Friendly staff. Quick service. We were asked how the truck ran and if there were any problems or concerns. In and out in less than 10 minutes!Anne D.
El cliente no dejó un comentario.Carl R.
El cliente no dejó un comentario.cathy S.
The employees were absolutely lovely. Bridgette & Token took care of me and my friend and they were very helpful. They were able to answer all our questions and were extremely patient. I've rented twice in the last 5 days and I can confidently say that both experiences were great. I would recommend to a friend!Theron S.
El cliente no dejó un comentario.Audra P.
El cliente no dejó un comentario.RAY C.
THEY EMPLOYEE WHO HELPED US WITH THE TRAILER WAS BEYOND PROFESSIONAL, PATIENT, EDUCATED, AND STRAIGHT TO THE POINT! HE SHOWED US THE SAFETY WAY THE ENGINEERS LIKE THE CHAINS TO BE TWISTED AND ALL FOR ADDITIONAL SAFETY THAT WE DIDNT EVEN NO. HE WENT ABOVE AND BEYOND TO ENSURE WE WAS COMFORTABLE DRIVING OFF WITH THE TRAILER- SOMETHING I RARELY EXPERIENCE AT U-HAUL. HE WAS A GEM- IVE RENTED OVER 50 TRUCKS IN MY LIFETIME AND BY FAR- THIS GUY IS ONE OF MY TOP 2 WE LEFT AROUND 7PM AND HE WASNT RUSHING US OR NOTHING, and EVEN SHOWED US THE MOST UNCOMPLEXED WAY OF SECURING THE VEHICLE!!!! I TOTALLY FORGOT HIS NAME- think it begins with a T but YOU WILL KNOW WHO IT IS WHO WORKED 9/16/22 @7pm! HE IS BY FAR THE BESTâ¤ï¸BOBBIE RENE S.
El cliente no dejó un comentario.Alena T.
El cliente no dejó un comentario.Kris B.
Trucks were dirty and smelled like cigarette smokeJulianne W.
El cliente no dejó un comentario.John P.
Good price quick serviceDavid W.
I got a $20 truck and got the $10 insurance. So that was $30. And the other $26 I got charged came from the 23 miles I did on it? $56 for the truck for 2 hours and 23 miles and insurance. Still cheaper than having my own truck but I think the mile calculation should be cheaper. Especially since I have to put gas in the car myself. But it is what it is I guess. You guys do less well on the top end since they are discounted. And lower end is raised in cost.cameron M.
Courtney was great! Kind and helpful.Harilyn D.
Token is excellent! Good head on his shouldersDamion J.
Roger was excellentsusan E.
Headlight were very dim except on high beam, front end was very loose and truck tended to wander.David B.
I don't think improvements are needing!! Everyone I came in contact with was super nice, friendly and had smiles on their face!! He gave me all the instructions I needed and was just super kind!Krysten G.
I was met by a employee as I pulled up and he made everything easy.Charles H.
El cliente no dejó un comentario.SCOTT E.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Carolyn T.
El cliente no dejó un comentario.Cole C.
El cliente no dejó un comentario.Sylvie S.
Windshield and windows were very dirty and on a sunny day made visibility very difficult.Brant B.
Great and easy service Very friendlyMAX C.
El cliente no dejó un comentario.Timmarie R.
This location isn't very big. But they have a lot of rentals and pretty quick service.Charles W.
Courtney is a stellar employee!!! Best costumer service I've experienced in a long time. She is a gem!Chris C.
El cliente no dejó un comentario.Katherine S.
Worried about one tire the whole trip but it made it. West coast to mid west. The the return uhaul wont refund the what we over paid for the extra daily fees.????Tom U.
The U-Haul employee who hooked up the motorcycle trailer failed to tighten the trailer to the hitch, resulting in the trailer popping off the hitch at speed on Highway 5. I understand mistakes happen; however, the employee also failed to teach me anything about how the trailer should be hooked up and taken off. If education had been provided, the error of not tightening up the trailer to the hitch would have been discovered. Luckily I took pictures of the entire trailer including the hitch situation. Also, the agent on the phone failed to tell me I had to provide my own tie-downs. Sure ..that should be evident; however, I had zero experience with a hitch & trailer. I insist you at least offer to provide education to your customers. Ask them every time: do you have any experience with this trailer or vehicle? If not, either provide a safety handout or verbally go over the safety details. Have the customer initial on the contract if they decline education. Please email me with your implementation plan at [email]. I am a Health Educator and would be happy to design/create safety materials for U-Haul.Penelope O.
El cliente no dejó un comentario.Jon F.
El cliente no dejó un comentario.Benjamin C.
The older gentleman there was nice and helpful. Actually all the ppl there were helpful and smiling. Great customer service.bree C.
I dropped off on a holiday Labor Day and was helped by Roger. Excellent care taken by this associate. Bravo Roger keep up the great job!!Cyndi B.
I never received the 24 call prior to arriving at the facility to pick up. First counter person tried to tell me that I did not rent a 10' unit. After showing reservation form second individual got involved and confirmed. However,, even though reservation was made one month in advance there were no 10' units available. No 15' units either. Ended up with a 20' unit. Had to argue to maintain price and the larger unit increase fuel cost substantially. About 2 hours from arriving at our home the van had an explosive tire blowout that was so strong it put a hole in the side skirt on the van. Very questionable if tire should have even been on the unit as it had little tread life left. Roadside agency was responsive but trip still delayed multiple hours and fear factor of the blowout was frightening during and after the event. Total cost of trip was excessive due to size of van that I was stuck with, delay due to blowout and excessive fuel expense because no 10' unit was made available, even though reservation was made well in advance. Would not recommend U-haul based on this experiencePatricia R.
Token gave great customer service.Kate L.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Brendan A.
El cliente no dejó un comentario.Sophie E.
Prompt and efficient service. Courtney is extremely knowledgeable and personable.Susan S.
El cliente no dejó un comentario.Jeffrey H.
We needed to rent a trailer but didn't have the electrical hookup for taillights on our car. Token Jackson and Ryan Rhodes helped us out immensely and got us the right setup in a few hours. Awesome service, I highly recommend this location!Rubi R.
All goodGary C.
The individual who assisted us (assuming the owner) is excellent in customer service. We appreciate the quick, straightforward and pleasant encounter on a busy and tiring moving day. Gracias.Timothy T.
El cliente no dejó un comentario.Dawn O.
El cliente no dejó un comentario.JOHN C.
Movers rented several items they didn't need and,I was charged for it. I ended up paying way more than I was expecting.Carol L.
You were short staffed. Your employee Token was busting his butt taking care of 4 customers and got us on our way as quick as possible, but we did wait nearly 30 minutes to get our vehicle after our appointment time.Peter G.
Very good customer service - thanks!James L.
El cliente no dejó un comentario.Charles R.
Everyone was super friendly!Milton S.
Great location, helpful staff.Douglas T.
Very helpful clerk, quick serviceDiana E.
The staff were awesome,they took care of everything and more on the phone promptly and in person...best experience....my faith in people is restored.....thank you you made our moving expierance go so smoothly on. Such a stressful day.....Israel B.
El cliente no dejó un comentario.Rey M.
El cliente no dejó un comentario.Tom M.
Conveniently located. Well maintained equipment. The staff was excellent! They made everything easy!Gregory D.
Super easy drop off, woman unhooked my trailer and checked me out.Bruce B.
Outstanding service from reservation to pickup to return. Really great people. ¡Gracias!CYNTHIA O.
El cliente no dejó un comentario.Patty S.
Everything went smoothly. We are very happy with our experience.Susannah B.
The staff were very professional and efficient and I was in and out in under five minutes.Leo H.
Manager is fantastic - very helpful, knowledgeable and clear. My only issue - not the managers fault was being given a truck with 7/8 full tank. I was instructed to use the total fuel capable indicated on the form and then calculate the difference based on the remaining amount to return tank at 7/8 full. I'm a math major - no problem. However when I went to fill the tank I discovered it was full having only placed 3/4 of my estimated fill. Clearly the total gallons listed for this truck was higher than actual. This mistake cost me money. Either fill the tank (as you should) or correct your data to match the actual tank capacity. Here are my calcs. 31 gal capacity, started at 7/8 full ended at 3/8 full needed 4/8 (or half tank) to bring it back to 7/8. 31 gals divided in half is 15.5 gals. The tank filled at 13 gallons. You cost me 2.5 gallons or $12.50. I would imagine you can make a lot of money that way.Peter S.
El cliente no dejó un comentario.Joel G.
Make it more clear for the customer where their should park their customer car when using the U-haul rental. We were able to find a good spot but it would be nice to know ahead of time, to save time.Hillary A.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Sharon A.
El cliente no dejó un comentario.Stephanie T.
Easy check in and check out, no issuesLouis D.
El cliente no dejó un comentario.Anne S.
El cliente no dejó un comentario.Crockett S.
Token Jackson was able to help my fiancÃ© and I when we returned our rental early. He was so kind and helpful, he's doing amazing!!Kari C.
El cliente no dejó un comentario.Kristina J.
More information on what is required for return. Verifying the app required to drop off after hours didn't work and felt I was going to have to pay more money if that didn't work. My agent was very friendly and the return felt like it would be easy, but the contract language and the lack of the app functioning on my iPhone created nearly an hour of time and stress that wasn't needed.Randall S.
El cliente no dejó un comentario.Stacey W.
Super helpful!Kristin B.
El cliente no dejó un comentario.Lisa C.
Very friendly and helpful staff.Lisa S.
El cliente no dejó un comentario.Shane H.
My experience at this location was impressive. Attention was paid to every detail and well explained. Everything was smooth and efficient which helped keep my haul on schedule. Thanks to everyone on staff at this location! I will choose you every time!!Troy J.
Very helpful and good people!Robert C.
They did a great job. We Both forgot the appliance dolly. LolChuck W.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.Thomas P.
Everything was pro all the way Good Job U-Haul!Michelle S. | Overall Experience
GO Uhaul!Georgia S. | Overall Experience
The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!Steve B. | Overall Experience
We used the U-Boxes, they worked great and will use them again if the need arrives.Terrie H. | Overall Experience
Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank ULUKE J. | Overall Experience
Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.Christine M. | Overall Experience
Everything was great, but I really do dislike surveys.susan b. | Overall Experience
Friendly and professional. Thx again!Robert B. | Overall Experience
Perfectly happy with everything!Kelly M. | Overall Experience
Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.Amanda L. | Overall Experience
👍🏻Tyler E. | Overall Experience
My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!samuel g. | Overall Experience
We had a great experience. Staff is very friendly and helpful. thank youelisangela Y. | Overall Experience
Kathy was very helpful and great to work with. Gracias.Douglas S. | Overall Experience
The people were very professional and very helpful during the whole process.Cheryl H. | Overall Experience
Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!Carolyn S. | Overall Experience
Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. GraciasJoseph W. | Overall Experience
We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .tamara h. | Overall Experience
Terrible will never rent storage space again.renee d. | Overall Experience
Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !Rodger D. | Overall Experience
I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.Debra M. | Overall Experience
Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?Melanie H. | Overall Experience
The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.ABBY H. | Overall Experience
Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.Rodger D. | Overall Experience
Kathy was very helpful in getting us access to our u- boxes in storage.Rodger D. | Overall Experience
Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.Rodger D. | Overall Experience
U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.jason r. | Overall Experience
Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!Joshua B. | Overall Experience
I Love you have gender equality operators!keri b. | Overall Experience
Very friendly and efficient staff.MARIE G. | Overall Experience
Love the lady who delivered the ubox and picked it up! Great experience all around!Sandy W. | Overall Experience
I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike DumancasMichael D. | Overall Experience
Very friendly and professional. Made moving a piece of cake.Debra D. | Overall Experience
I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.Chris M. | Overall Experience
Great serviceChris L. | Overall Experience
Thank you for an excellent experience!Ronald F. | Overall Experience
Delivered our uhaul box early and were nothing but kind about it.Lauren K. | Overall Experience
It was a good experienceCatherine C. | Overall Experience
We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.Kevilyn G. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!