Customer Reviews for U-Haul at West 7th

7,809 reviews

2150 W 7th Ave   Eugene, OR 97402
(Customer parking available across the street at the Big Y)

(541) 686-1755

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Customer parking available across the street at the Big Y)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Told gas was 3/4. When I entered the truck it was 9/16. In a 60 gallon tank that is a big error at $4/gallon now-a-days. Rep took picture and corrected it.

Carlos V. 
Rating:
1.0

I returned my truck on Saturday and was charged, but some how was charged again for three days Monday because no one actually checked in my truck. Still have not received my refund. To make it better for the next customer maybe you could actually check their truck in. Not sure how a truck sits there 2 days and no one notices the first guy never checked it in. I guess 20ft of truck is hard to miss

Tonisha G. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
4.0

I think Chris Dunn is a great on site manager, however the regional manager Eli Mack did not respond to my calls and thus I am filing a complaint. I was also disappointed in that I was rented a Uhaul with only 1/8th of a tank. In the past, I have always been given one with a full tank. It was a big fat hassle.

Jean M. 
Rating:
5.0

Knowledgeable and friendly staff. Great location for me.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

The check-in process was quick and easy. Everything about both locations and the equipment was great.

Daniel G. 
Rating:
5.0

Everyone was so helpful, check out and back in was quick and easy. Everything was explained in detail. The guys were very friendly. 5 star service !!

karan K. 
Rating:
5.0

Returning the truck took and hour and a half, 2 phone calls and a lot of hassle. I realize the new process is for people to have a self service. The new system has some hiccups that need to be figured out. The app couldn't find my location signal on my phone. I have an Android. The location indicator was on, on my phone. I was able to log in, but wasn't able to get The Return My Truck page to see that my location was on. I called a phone number that was on contract, this was my second call and a very nice gentleman assisted me and we figured out another option. I was so thankful, because I didnt want to get charged extra and I was very frustrated. He was wonderful. So, my expierence was great with both locations. Its U-haul that is what this comment is based off of. I am just trying to help.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Tanya K. 
Rating:
5.0

Nothing comes to mind. We've rented from this location over 10 times in the past 15 years. The boxes are awesome.

Rita J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Nice facility

Ryan S. 
Rating:
5.0

The sliding door was difficult to open. Possibly because of dirt or grit in the roller channels. Other than the extra effort to open and close the door, we were pleased with your product.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JESSE M. 
Rating:
5.0

The person that helped me was wonderful!

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
2.0

Small location and not clesr how to drop off yruck. Staff very helpful

DEAN R. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

You guys have got to fix your App. If a customer has to decline the damage assessment and photograph the undocumented damage, your App will not allow any pictures to be uploaded. I've rented from UHaul 3 times in the last 2 weeks and it's always the same, can't upload pics in your App. My last truck rental, your App would not even upload my photos of the odometer reading or the gas gauge. It took me two hours at the rental location to reach a customer service representative via phone and complete the return. I doubt seriously if I will continue renting from UHaul if your App is not fixed so check out and check in can flow seamlessly and quickly using the App, which is what UHaul purports on your website.

Clifford W. 
Rating:
4.0

I can't seem to find my receipt. Would it be possible to send me a copy? Thanks!

ROBERT MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Ditch the face diapers!!!

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Loren G. 
Rating:
1.0

Show me how to hook up. Warn me u will charge if I return it after hours if my phone dies leaving me unable to check it in with my phone. Impression of the person checking me out was that they want me to do their work for them. Why would I ever come back? Btw, My experience with othe U hauls has been the exact opposite.

Angela S. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
5.0

The woman managing this location is awesomely good! She's competent, helpful and knowledgeable. She was patient with her trainee. I will gladly do business here again.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

dunny S. 
Rating:
5.0

Dropped my car hauler 3 days early with no problem. They helped me unhook and unload my car and disconnect the trailer with no problem. Very professional and helpful, thank you!

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The staff is excellent, I got checked out quickly, got the move done, and back to the shop around 8 pm saturday night. The drop off process was confusing and difficult though. There was very little room to drop off the trailer, and when I went to unhitch ( I've hauled more than 250k miles; horses and a range of all sizes of trucks) I literally could not get the trailer off the uhaul ball mount hitch. Luckily I unpinned it, and just pulled forward to release the truck and hitch. That was a real fluke, because I've rented a lot of those same trailers and never had that problem. Anyway Ii was a little concerned about my safety and left. It would be a good idea to add more lighting to your lot at night, both for your business safety, and for customers dropping off late at night. Another gentleman was dropping off around the same time, and seemed to have some similar challenges but he too was able eventually to drop the trailer. Anyway, thank you so much, and be sure and note the staff there is super helpful, organized, and on top of everything for me. Thanks much!

MARILYN G. 
Rating:
4.0

Customer did not leave a comment.

mike Z. 
Rating:
5.0

Customer did not leave a comment.

Phyllis S. 
Rating:
5.0

Great courteous help ! No wasted time. Equipment in good shape

Boris D. 
Rating:
4.0

U-Haul is too expensive. Find ways to save customers money. Clerk thought he was saving me money, actually cost me more to do it his way.

PAT W. 
Rating:
5.0

Excellent customer service. Whole transaction was quick and professional.

MATTHEW H. 
Rating:
5.0

Easy drop off and very nice people.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Madeline S. 
Rating:
4.0

Customer did not leave a comment.

Devoreaux C. 
Rating:
5.0

Customer did not leave a comment.

Narek K. 
Rating:
5.0

Very pleased with all aspects of renting a van.

Gary G. 
Rating:
5.0

It's not worth fighting over 10 bucks, but my contract says 3/4 of a tank not 3/4~7/8. Customers should be encouraged to verify the information instead of having a service rep stand between the customer and the door, where it then becomes uncomfortable to lean across to verify.

SARAH C. 
Rating:
4.0

Customer did not leave a comment.

Carlos S. 
Rating:
1.0

Uhaul had a error on our account, customer service was horrible to get it fixed. They also charged us an additional cleaning fee that shouldn't have been added, lying about the reason.

Virginia H. 
Rating:
2.0

Insuring that the products your customers order in advance are available, instead of selling them right out from under them.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

Mary ann T. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
4.0

Experience and equipment was good overall

SPENCER S. 
Rating:
5.0

Consistent great service at this center. My go-to truck rental location!

LANI F. 
Rating:
5.0

Christopher helped me with the contract this time. Roger checked me out with the truck. He is an Allstar!! Would recommend friends to go ask for Roger. Thanks, Ron

Ron D. 
Rating:
4.0

Customer did not leave a comment.

PETER G. 
Rating:
4.0

Customer did not leave a comment.

Gayle S. 
Rating:
5.0

Overall great experience thank you

John H. 
Rating:
5.0

Excellent service, kind staff. Understood I'm human and made a mistake, allowed me the time to correct it no harm done(forgot dollie at another location)

Whitney F. 
Rating:
5.0

Customer did not leave a comment.

Josue B. 
Rating:
5.0

Nothing to improve. I am completely satisfied. We even left our sunglasses in the vehicle at return time and were able to retrieve them the next day with no issues.

Guadalupe E. 
Rating:
4.0

Customer did not leave a comment.

Noah T. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
3.0

Customer did not leave a comment.

Kristy G. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

👍

Gustino P. 
Rating:
3.0

The after-hours truck return was a nightmare. It took forever to figure it out. I only drove the van for 29 miles, and I put in $10 in fuel. You still charged me $18 for more fuel. I have a seriously hard time believing it needed more fuel and I think that's your way of gouging your customers to make an extra buck. Overall, very dissatisfied customer.

Debra F. 
Rating:
5.0

Really friendly help from the guy working. That hasn't always been my experience in the past at other locations, so it was nice

John A. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

we called before we rented your equipment and were told the truck could be taken to the town that we were moving from. we were moving from a home to storage rental in same town. We then rented and were told that we had to go pick up in a town 15 miles away and then had to return to same town this caused us to pay mileage to and from We still do not understand why this happened when Veneta Oregon has a Uhaul rental center. Having to drive caused us to loss of important moving time. We were having to move our daughter out of a domestic violence situation and were very limited on time. We feel we should get a refund on the mileage we paid for the hardship it put on us to go additional miles we should receive a percentage of the rental of the truck thank you The Truelove's prtruelove@peak.org

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

We were impressed by the cleanliness of the place. Reserving the truck was easy. Returning the truck was easy. We got to borrow a truck for a day and accomplished a lot and then we went to see the new James Bond movie . Excellent day, thank you!

DAVID P. 
Rating:
5.0

Thank you!

LARRY N. 
Rating:
4.0

I had originally rented the truck for 6 hours, from 9:00-3:00. I thought I was paying the entire day fee. When I asked if I could bring in the truck after 3:00 but before 5:00 I was told it would cost me an extra $35. That's as much as I paid for 6 hours. I had the truck back in time but thought this was quite unfair.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

gary J. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Customer did not leave a comment.

HOWARD N. 
Rating:
5.0

Amazing, friendly & knowledgeable service. I am a repeat customer!

BEVERLY S. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

The online reservation system has some bugs. Can be very contradictory. The online system to pick up the van was tedious. I wish I'd asked for in person check in.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
4.0

Chains were not put on properly and broke OTW.

Tereasa W. 
Rating:
5.0

Perfect!!

Lynda S. 
Rating:
5.0

Prompt and courteous service. Good equipment

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Stephine S. 
Rating:
5.0

Keep friendly

Susan M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

Manager was super rude to me about not being able to leave my car at the location, which is understandable but I was told two seperate time it wouldn't be a problem to leave my personal vehicle at location for years 2 hours I would be using equipment.. reassured two times it would be fine and manager copped an attitude with me about it and basically canceled my reservation because I told him what I was told when booking reservation. He wasn't having it and wouldn't even let me speak. Very disappointed in the customer service at this location. I would never recommend this spot to anyone I care about. Maybe an enemy but never a friend. Im never going back there to be treated like crap again, screw that place and that particular manager.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Shaunna D. 
Rating:
3.0

Lights were shorted out and barely working causing me to be pulled over 3 separate times I'm 3 different towns, which caused me to be late on the return. Not to mention no worker mentioned I needed to check in apon drop off so you all charged me for that as well.

Kenneth W. 
Rating:
5.0

Chris, OWNER is AWESOME!

MariaN S. 
Rating:
5.0

Customer did not leave a comment.

suzanne G. 
Rating:
5.0

Friendly, helpful, engaged and focused staff. Thanks!

Amie A. 
Rating:
4.0

A part was late being delivered so I had to reschedule. That caused some problems for me So I suggest you be more conservative in your installation scheduling. A minor complaint - the people were sharp and friendly.

cy H. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
No reviews have been submitted for this location.

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