Customer Reviews for U-Haul at Van Buren

4976 comentarios

3600 Van Buren Bl   Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

(951) 688-7672

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 688-7672

3600 Van Buren Bl
Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Need to make sure there is enough staffing to handle multiple customers

Benjamin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas V. 
Clasificación:
2.0

I had a major issue with the riverside store. I paid extra for insurance on the vehicle as I always do. This time there was a collision with the vehicle. Another person drooped a metal object on the truck while I was at the city dump and took off before I could Identify the person. This is the very definition of a collision. Another object colliding with another object.I explained this to Zach the store manager/owner and he insisted it was improper loading. I was neither loading that object or unloading that object from the truck because it was a foreign from another person who was in close proximity to me. I was charged $350.00 because Zach stated it was not covered because he stated it was not a collision when it very much was. I think I am entitled to a full refund of $350.00. Like I stated before this was in fact a collision and I was not treated fairly by the management of the riverside location. I feel I paid for collision insurance as I have done several times in the past. If I do not receive a refund for $350.00 I will take this matter to small claims court.

Edward S. 
Clasificación:
5.0

Two guys that helped were awesome. Thanks

Daniel M. 
Clasificación:
4.0

I was charged more than I should have been and I was told it would be cheaper if I brought the trailer back earlier and that is not the case. I have called multiple times and I wait on hold for 40 mins plus and then disconnected. I am really upset and I need a call from someone asap.

Jason K. 
Clasificación:
5.0

couple words excellent Customer service

Fernando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nolberto F. 
Clasificación:
5.0

Very friendly

Carlos M. 
Clasificación:
1.0

The vehicle was nice and clean except I got it on empty and they told me that I wouldn't be charge for and another employee charged me

Andrew D. 
Clasificación:
5.0

I would recommend your Van Buren store because the staff is always happy and concerned about getting me on my way. Extra credit for the yard girl. No standing around waiting with her on the job.

Jack G. 
Clasificación:
4.0

Not sure why we have to provide all information (name, address, credit card, drivers license, etc.) through your website and then again when I arrived at your store. I do not like exposing my personal information online if I have to provide the identical information at the store. Think about this process!

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duc D. 
Clasificación:
5.0

Employees were nice, efficient and accomodating but looked exhausted. It was a hot day and some customers were irritable. Guys on the counter were professional and composed.

Ramon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette P. 
Clasificación:
4.0

Need more people to answer the phone. Wait time way to long.

ALAN S. 
Clasificación:
5.0

The young man behind the counter Zach was very professional and knowledgeable. I am a former UHaul, very nice center.

Frank W. 
Clasificación:
5.0

Get some more dollies. There were none available. I had to purchase one!!

Jaime J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salvador Y. 
Clasificación:
5.0

Great job guys.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE L. 
Clasificación:
5.0

The fellow who rented the truck to me was very professional. His name was Zachary. Top notch. The guy who I returned the truck to couldn't have been more annoyed. Unfriendly and unprofessional. Don't know his name because he didn't even have a name tag on.

Lorin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

The parking at this location is a little difficult to maneuver around the parked uhaul trucks.

BRANDON R. 
Clasificación:
5.0

Keep doing what you are doing now. Appreciate the quick check out. Hassle free. Thank you for that and Kiarra was fantastic in getting me set-up safely and efficiently. She went thru her checklist protocols effectively.

RAJINDAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA J. 
Clasificación:
5.0

Very satisfied

Briseyda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

The ordered moving blankets were not in the truck already. I had to ask for them. They were provided quickly but would have been better if they were in the truck before pick up.

William N. 
Clasificación:
4.0

This location was cleaner and more organized - at least from my perspective, from other U-Hauls I have been to. I appreciated the low wait period to be serviced - helps to have more people at the counter.Overall a good experience.

Phillip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
2.0

Truck was dirty. Way over priced.

Frank C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

The staff were very helpful & friendly

Roger W. 
Clasificación:
5.0

Great customer service. Friendly and helpful staff

Erick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY V. 
Clasificación:
5.0

Just keep doing what your doing! Satisfied customer

JORGE T. 
Clasificación:
5.0

We have been repeat Customers at this location. Perfect location for us for renting trailers and trucks. The only problem is that it is so frustrating showing up and finding out that they do not have any propane. There is an award on the counter for #1 in propane monthly sales. Not an expert on this but how can you be considered #1 but run out of propane? How do you reach your full potential if you run out? 3 trips last month, I gave up and went elsewhere. Hard to be loyal if you get let down so often!

keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheng Z. 
Clasificación:
4.0

Keep all staff

Wade B. 
Clasificación:
5.0

If there would be a batman line # for just that location so the customer call them directly to make them aware if the customer is running behind. As is a customer cann't txt and drive. Your call center has a too long of a wait time and when the customer gets through they get hung up on.

Cherie G. 
Clasificación:
5.0

The fuel level was much lower that was documented. The service Representative resolved it professionally. To prevent fuel theft, suggest putting locking caps on fuel inlet when trucks sit idle on the lot.

Jacque N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juana T. 
Clasificación:
1.0

Traffick took my trailer apparently. Anyways it ended working out and Zach the manager was great today when I dropped it off. But when I picked it up on Friday the two guys working seemed very reluctant to help me out. Also seemed very high. ðŸ‚

Christian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna H. 
Clasificación:
5.0

Great service!

Douglas C. 
Clasificación:
4.0

Very easy and fast. The whole process.

Jorge Y. 
Clasificación:
5.0

Pretty good experience. Employees knowledgeable and helpful. Office area inviting and stocked with merchandise. Truck cab was musty and dusty, possibly from windows closed with hot weather while in lot. Was upset when opened back door to load items. Someone prior to my rental used Fabuloso? to clean it out instead of just water. The fragrance was very intense, permeated my sinuses. Wondering if soaked into floorboards and not dry before closing it up. Aired out for 2 days before loading. Smell continued to linger. Are the trucks aired out before next rental? Had a deadline to meet, otherwise would have returned the truck for another. Any chance for a small refund (one day rental?) for the smelly experience?

Catherine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E. 
Clasificación:
5.0

Truck has some coffee stains in it and on the outside from someone dumping their coffee. BUT the service was awesome! Staff was quick and efficient and appeared to love their jobs! Terrific experience!!

CAssandra M. 
Clasificación:
5.0

Process was easy and the lady who helped me was very pleasant and helpful.

Josemaria G. 
Clasificación:
4.0

More staff

WADE B. 
Clasificación:
5.0

Very friendly owner and staff👍

Cynthia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM S. 
Clasificación:
5.0

Keep it going!

Mark F. 
Clasificación:
5.0

Very disappointed! Actually reserved trailer at a totally different site. After spending 2 hours on the phone I was told that my original reservation was at this location. I told the manage that I have an email conformation that says otherwise. No avail. I gave up at this point had no choice but to drive an addtional 15 miles to pick up and return. Not happy at all!

DAVID V. 
Clasificación:
5.0

Excellent service!

Jeffrey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE N L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Great customer service!

Jesse P. 
Clasificación:
5.0

Great service, equipment is very good

Alex D. 
Clasificación:
5.0

Chris was very professional

DONALD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
3.0

Although the 5x8 trailer was in good condition, I am very disappointed that the price to travel out of the state of California was so high at 1000$ Just for the trailer. I had previously rented a 6x12 trailer to go out of state for 274$ total. Again I am disappointed in the price gouging.

Hannah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE H. 
Clasificación:
5.0

The customer representative was amazing helpful and took care of me I was very satisfied with the five hour. I rented a trailer for props to this individual young Latino or Hispanic individual. Make sure I was satisfied with the rental and happy I cannot complain amazing customer service from him

Robert C. 
Clasificación:
5.0

Gracias

VICTOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily L. 
Clasificación:
5.0

Customer service was excellent. Keanna was very helpful, and patient.

Lasonja C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra T. 
Clasificación:
5.0

Great experience!

Ruth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry M. 
Clasificación:
5.0

Awesome people, quick registration online, quick check in 👍🤗

Arlene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D. 
Clasificación:
5.0

I was overcharged for something I still don't know

Gustavo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

I rent equipment regularly and often. However, when it comes to auto transports, I generally go the the Van Buren Uhaul because they have the 7.5 trailer in inventory. That's the only auto trailer that I use.

Michael A. 
Clasificación:
5.0

Very professional and friendly.

Mark W. 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
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  • Ícono de propano
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