Comentarios de los clientes para U-Haul at Van Buren

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Van Buren

Clasificación general:

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Sergio O.
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El cliente no dejó un comentario.

Ricardo R.
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No delay, I was in & out with my rental. Awesome employee's.

LEONARD F.
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El cliente no dejó un comentario.

Mark T.
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El cliente no dejó un comentario.

thomas S.
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El cliente no dejó un comentario.

bob D.
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All good employees here.

ANTHONY R.
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Everyone was helpful, knowledgeable and professional

Renata J.
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El cliente no dejó un comentario.

BRADLEY M.
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Very polite and helpful.

GARY C.
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I was rented a 20' truck that had a cut gas line. The vehicle also felt choppy as if the alignment was out. When I went to refuel the vehicle the fuel leaked completely out causing my wife and I to get a headache from the fumes. No offer of a credit, refund or an apology for the horrible experience. When I first waited for the worker to walk me to the vehicle who was helping someone else with propane at the time. When he was free he then stated that I didn't have to wait and that I could of just jumped in and took off. He never did check the vehicle before I left which might of allowed him to discover a cut gas line. They seemed so nonchalant about it as if it was a regular occurrence to have the gas line cut which put my wife, others around the vehicle and myself at extreme risk. I expect a full refund for this horrible service.

CARLOS H.
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Thank you

Ronald C.
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El cliente no dejó un comentario.

Jolene P.
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Just kind of frustrated it costed so so much. Owner was nice when renting haul but in the end didn't get my moneys worth because haul was dirty.

Philip F.
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El cliente no dejó un comentario.

Rene T.
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Excellent service I will strongly recommend this store to my friends and family!

Daniel Z.
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El cliente no dejó un comentario.

Robert V.
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Zach and the gentleman that prepared are reservation went above and beyond to make sure we had an exceptional experience

Lewis R.
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El cliente no dejó un comentario.

Sterling E.
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I entered the office and was not contacted by anyone for over 5 minutes. I went looking around and was told someone would be with me soon. In about another 5 minutes someone came. I understand staffing is probably at a minimum due to Covid but contact should be made sooner, if for nothing else as to say, "We'll be with you shortly." Other than that the experience was very good.

dorothy D.
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The problem is that you keep charging my card for rentals after boxes were returned. Right now you owe me for 7 Ubox rentals that I was overcharged.

Mufid S.
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El cliente no dejó un comentario.

TODD W.
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El cliente no dejó un comentario.

Rickey S.
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Great job, thanks.

Steven H.
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El cliente no dejó un comentario.

Aaron P.
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El cliente no dejó un comentario.

Maria R.
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Explain pricing as comment above

Jessica I.
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El cliente no dejó un comentario.

NATHAN T.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

RICARDO L.
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Respect people's reservations!!!!

Jose H.
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El cliente no dejó un comentario.

Frances S.
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El cliente no dejó un comentario.

DAVID I.
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My reservation, pick up, and return experience was much better than expected. Many Thanks for the good equipment and the Great People on both ends. I will recommend U haul to others.

TIMOTHY J.
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El cliente no dejó un comentario.

ERNESTO G.
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El cliente no dejó un comentario.

Jason R.
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El cliente no dejó un comentario.

andrea C.
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I had excellent customer service calling the Uhaul rental on Pierce St. in Riverside. The general man I spoke with did not have a truck m, but he tracked down what I needed at your Van Buren location. Price was great and the customer service was as well! Thank you!

Dean D.
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El cliente no dejó un comentario.

Robinson J.
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El cliente no dejó un comentario.

SHAWN G.
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I had a very bad experience with uhaul. First they gave my reservation to someone else and they didnt6have a 26 foot truck that I had originally booked so I had to go with a 20 foot truck which wasn't big enough and I had to do 2 trips instead of 1. then I had to travel 30 miles to another location to pick the truck up. The truck wouldn't start a couple of times and it had no gas in it and there was a RIP in the drivers side seat. Overall a horrible experience.

Coyal C.
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El cliente no dejó un comentario.

OSCAR C.
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El cliente no dejó un comentario.

AIDE T.
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Had the worst experience with U-Haul not Riverside location but overall. I reserved a truck 10/17 in corona and on the day I needed the truck my reservation was sent to another location who told me they wouldn't have a truck available and sent my reservations back. I had mover early sat morning truck/storage reserved and very unsympathetic employees that didn't have a crap of my time sensitive schedule that cost me a lot of time and money. Only due to hardship I have storage with uhaul but I would never use this storage company and truck rental again. Especially recommend to anyone. Riverside was excellent based on what I reserved because that's all you had.

Robyn E.
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I was very impressed with the manager and young woman who assisted me. I don't recall their names but they were both great. As a baby boomer I love to see Millennials and Gen Z people who take their jobs seriously. Our future is in good hands.

Heidi C.
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The customer service was outstanding! Our truck was ready when it was scheduled and it was very clean.

SUSANNE S.
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The cab of our truck stunk of marijuana really bad. It was obvious that the cab was not cleaned out well from the previous renter. There was a huge line to pick up the truck, and the guy we turned the truck in looked like walking COVID. His "white" face mask was so dirty and he shuffled his feet and had such a poor demeanor. It was not a good experience. I felt I needed to go home and disinfect my whole body.

VICENTE C.
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Keep your good job.

Brian B.
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El cliente no dejó un comentario.

Joseph B.
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El cliente no dejó un comentario.

Vinh H.
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El cliente no dejó un comentario.

RAUL G.
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Both times. No one was at front desk. Had to look around & yell hello!! Had to wait again for someone to inspect it when we dropped it off.

Josiah F.
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I'm definitely satisfied with the 20' Van I rented and services received. This is only the second time I have ever used U-Haul to move between apartments so I'm not sure if this is common but I had to wait in line for over 30 minutes to be helped. I was only the 3rd customer in line and only one associate helping. My only complaint would be maybe having at least two associates helping at the front desk. Besides that everything was perfect!

Leonel M.
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El cliente no dejó un comentario.

Kimbal W.
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El cliente no dejó un comentario.

Wade B.
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El cliente no dejó un comentario.

MARTIN O.
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When my Daughter, and I arrived we we greeted promptly, and politely by Zach, who turn out to be General Manager. While he took care of the paperwork, we talked about our families. When we returned a young lady took care of us,. I failed to obtain her name, but she was awesome! It was a very pleasant experience! I Highly recommend this location! Sincerely, Martin Ortiz

Sergio T.
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El cliente no dejó un comentario.

MELISSA L.
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Great customer service there so helpful and new what I needed.

RENE L.
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Make sure trucks operate properly. I had some difficulty trying to start the truck. The key would not turn the ignition

MARY B.
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Calling to verify

Larry W.
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Not send customer to confirmed pick up location and then send customer to different locations only to learn vehicle not available. Received vehicle 3 hours after CONFIRMED reservation time at different facility.

Chris T.
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El cliente no dejó un comentario.

ROGER H.
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El cliente no dejó un comentario.

lisa C.
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El cliente no dejó un comentario.

Elzie L.
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El cliente no dejó un comentario.

David W.
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El cliente no dejó un comentario.

Somitr M.
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Offer better deals on mileage

Somsack S.
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I wash reserves on one location .day before pick day call me don't have truck for me change to another location

Diana T.
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El cliente no dejó un comentario.

Edwardo R.
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Excellent service!!!

evelyn M.
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Thanks for having it ready

Eric Q.
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Not much to improve, very well done, great people

Andrea L.
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Everything was great...

Gervais T.
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The young lady who helped me was excellent...Very well versed and professional. Thanks

Timothy M.
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El cliente no dejó un comentario.

alexander S.
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El cliente no dejó un comentario.

Ngoc P.
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fast , friendly service. Price was reasonable. Truck was ready, clean.

JOHN P.
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El cliente no dejó un comentario.

JEFFREY H.
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Everything was great

Diana C.
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El cliente no dejó un comentario.

Ivan M.
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El cliente no dejó un comentario.

Andrew M.
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The customer service experience reminds me of the DMV. Slow, low energy, no real desire to assist people. Feels like the employees were sentenced to community service and they ran out of spots to pick up trash on the side of the road, so U-Haul was next on the list. I don't like going here, but it is the closest U-Haul to where I live.

Lorenzo R.
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El cliente no dejó un comentario.

JOE S.
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El cliente no dejó un comentario.

John R.
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Pre register if you can. It makes the process go quickly.

Gissette M.
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This is my favorite Uhaul location. Fast and competent.

John P.
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El cliente no dejó un comentario.

Brenda W.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

JOSE G.
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El cliente no dejó un comentario.

Stacie R.
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Josh was a big help and friendly

Leonardo M.
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Efficiency at it's finest.

SHIRLEY K.
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El cliente no dejó un comentario.

Doug K.
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My reservation was scheduled for Ontario 4 weeks prior but the equipment wasn't available. I called the day before and found out about this. I had to go an additional 37 miles out of my way to pick up my trailer. The facility was fine but uhaul's service was terrible.

Robert P.
Clasificación:

My wife and I reserved a 15 foot truck and auto transport trailer in mid August for our move of September 18th. We were less than pleased to learn September 17th when your organization called the afternoon of the 17th of September and told us that the truck we were depending on was not available, nor was a 20 foot truck available. Your employee did offer a 10 foot truck and auto dolly instead - really? If a 10 foot truck would have been able to do the job I would have reserved one. Thankfully our daughter was able to find the equipment we needed from Penske. Now, how to improve: 1) Do not overbook, 2) let your customers know sooner if an equipment shortage develops.

JOSIAH H.
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I want to really thank Andrew in the office who assisted me so professionally and diligently. I was in and out in less than 10 min. I had a bad experience at the Corona on 6th st location earlier in the day. I had rented a truck and when I got there they had nothing for me. I then made another reservation at the Riverside Van Buren office and everyone there was so helpful and knowledgeable. I really commend the team that you have working at that office!

JUNEANN F.
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El cliente no dejó un comentario.

Christopher L.
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El cliente no dejó un comentario.

OLIVIA J.
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Good service and very professional

Shadie Q.
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This location is far superior in comparison to other uhaul locations I have utilized. Cleaner, friendlier, more efficient. Thank you.

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