Customer Reviews for U-Haul at Tel-Nine

5,591 comentarios

22455 Telegraph Rd   Southfield, MI 48033
(@ 9 Mile Rd)

(248) 353-0686

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(248) 353-0686

22455 Telegraph Rd
Southfield, MI 48033
(@ 9 Mile Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I will say the staff was nice… but this wasn't my original drop off. I wasn't sent to a place that didn't accept the size truck I had. Everyone was accommodating.

Alexis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diera W. 
Clasificación:
5.0

The 17' Truck had very poor steering control. You had to constantly move the steering wheel back and forth to keep the truck in it's own lane.

ROBIN ERNEST C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUSSEIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roghieh M. 
Clasificación:
5.0

Great job, thanks!

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonny F. 
Clasificación:
5.0

Staff was very professional and knowledgeable about the equipment and safety checks

DARRYL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennett D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOWARD F. 
Clasificación:
5.0

U-Haul Tel Nine is simply the best! Always clean vehicles, always prompt service, with a Smile!

Jharid C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
4.0

Great service

KEITH R. 
Clasificación:
5.0

the guys were friendly and helpful in fact showe me I did not meed the size equipment I had ordered I thank them for that

ora W. 
Clasificación:
5.0

The service was excellent and very professional!!! I would recommend this facility to all my friends if they need a hitch installed on their vehicle.

David F. 
Clasificación:
1.0

Windshield was dirty couldn't see at night No window handle to roll down. Key kept get stuck and hard to turn and start no power locks and engine light was on gas hand was going back and forth

Tawanda B. 
Clasificación:
4.0

what is my final bill? Inform customer that they will receive a text requiring the customers response in advance.

mary F. 
Clasificación:
5.0

U-Haul Tel-Nine continues to provide Stellar, 5-Star Service!!

Jharid C. 
Clasificación:
5.0

A truck I rented a week ago needed a front wheel alignment. The steering was horrible and even worse on the freeway.

William M. 
Clasificación:
5.0

Gracias 

ISIS EARNESTINE F. 
Clasificación:
4.0

Windshield dirty couldn't see at night and I was over charged for fuel when I put the gas back at the starting point

Tawanda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

caleb G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario W. 
Clasificación:
5.0

U-Haul at Tel-Nine is superb above the rest!!!! Excellent 5-Star customer service!!!

Jharid C. 
Clasificación:
3.0

The alignment on the truck was extremely bad, causing the steering wheel to be off-center by almost 25 degrees. Did the online check-in, and yet, I still had to re-do all the same information upon pickup. No blankets that were reserved were available. Charged for gas that was clearly in the same exact spot at drop-off as pickup. Charged for an extra day for the truck, and almost 48 hours later, I haven't been given a valid excuse for the charge. Or any excuse.

Ronald M. 
Clasificación:
1.0

The customer service person was not friendly and she added 2 items that I never rented. It was only $10 total to the bill but that's not the pointe. Not good business to charge people gor items they never received or requested.

Edward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W. 
Clasificación:
5.0

Jeff, Chuck, Brande,Keith and all the uhaul workers at this location are dedicated employees. Great job and great customer service

Jack M. 
Clasificación:
5.0

That location is a well oiled machine. From the manager to the workers, they made me feel like a family member. I rented from them twice and each time they spent time making sure I had everything I needed and it was the right amount. The second time the gentleman let me see the truck up close preventing me from renting the wrong truck. I will tell everyone I know to go to that location for friendly professional service. I can't thank them enough. I think I'll order them donuts because they were so sweet.

Deborah H. 
Clasificación:
5.0

Thank you Jeffrey & Chuck for the Great Job and service!

isaak I. 
Clasificación:
5.0

Reps were very helpful and kind.

Layne P. 
Clasificación:
3.0

The site was slow during return process.

Rene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia B. 
Clasificación:
5.0

The employees were very nice and helpful, both guys. Especially the one that helped me checking in and out.

Felicia B. 
Clasificación:
5.0

The last 2 rentals from our corporate account have been from this U-Haul at Tel-Nine location in Southfield, MI, and I must admit, after renting from several U-Hauls in the Metro area, this location by far surpasses them all! The ONLY location we plan to rent from!

Jharid C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara A. 
Clasificación:
5.0

Nothing continue doing an amazing job being done...appreciate the excellent customer service polite, very nice, caring and business personality they made sure everything is taken care of in a timely manner...continue being blessed

BELINDA E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
4.0

The protective rubber bumper on the left side was detached when we opened the trailer after arriving home to load. We notified the main dispatch to report.

Edward B. 
Clasificación:
5.0

Thanks to Brande Parker for excellent service!

Thomas P. 
Clasificación:
3.0

We had a scheduled pick up for a move to west Michigan. The location changed one week prior of where we had to pick up the truck. When my husband arrived at the stated time he found out there was not a truck available for him. The staff there was very accommodating and tried to get a truck as soon as possible since as we had the movers at our home. This delay of one and a half hours forced us to cancel our movers at our home and reschedule for a later time. This also put us in a situation where we had to call the movers that were unloading the truck in West Michigan to see if they could come out and help us later that day. A lot of unnecessary stress, phone calls to change and coordinate the move. When my husband picked up the truck at a different location, The truck that was given to him was filthy he couldn't even see out of the front window and had to clean the windows himself. We feel this is just unacceptable from U-Haul and should be compensated as such.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryJane M. 
Clasificación:
5.0

The 2 gentlemen were very helpful and accommodating. Great customer service!!

Kasandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve T. 
Clasificación:
1.0

You should check the battery at appropriate times. I lost 5 hrs of journey because of battery down.

Venkata K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The staff was very friendly, exceptional, and professional. Highly recommend. Our Corporate Account will continue to rent from this specific location!

Jharid C. 
Clasificación:
4.0

Drivers side tail break light possible shor

GREG W. 
Clasificación:
5.0

Helpful and efficient. Smooth, easy process.

Thomas H. 
Clasificación:
1.0

It was on E and the doors didn't locked sound like trans was leaving

Ladonna G. 
Clasificación:
4.0

Great service

Mattie J. 
Clasificación:
5.0

Always kind and helpful at this location 9 mile and telegraph in southfield

AMANDAJOYCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman C. 
Clasificación:
4.0

Great job! Thank you

Valerie W. 
Clasificación:
4.0

Should tell customers about Tow Haul button not just expect me to find sticker after a VERY ROUGH ride

chinetta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick P. 
Clasificación:
5.0

Best uhaul location in town. Much not reliable than the giant location nearby. Staff here are well trained, know what they're doing, and on the ball. This location is my default.

Thomas R. 
Clasificación:
5.0

Sup Doe

Reginald R. 
Clasificación:
5.0

Great service and easy drop-off.

Sherman A A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD IRVIN J. 
Clasificación:
5.0

Keep up the professional and good work

Earnestine T. 
Clasificación:
5.0

No issues to report

Frazier A. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas S. 
Clasificación:
1.0

I was charged to fill up a tank with gas that I never used. Still waiting on a refund

Jaylon R. 
Clasificación:
3.0

So the pickup was smooth However, if you use a CashApp card they hold an additional $100 because they see it as cash. The lady told me the refund of the $100 would be immediate when I dropped the truck off. Dropped it off yesterday and still today no refund. So make sure you don't use CashApp and you won't get your refund right away. Also I was asked to do a Load Share and I would be paid to pick up and drop off a trailer. Again I dropped it off Sunday, it's Wednesday and still no payment. So nothing they told me was accurate other than the pickup and drop off locations

Ileana J. 
Clasificación:
5.0

The workers were very professional

Abdul K. 
Clasificación:
5.0

The rep was amazing

Teresa S. 
Clasificación:
4.0

Truck was sluggish

ALONSO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

Everything was so smooth. Made my move hassle free. Thank you. I see no need for improvement

Glenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leif B. 
Clasificación:
5.0

I have used this location in the past and the experience has always been good.

Denise S. 
Clasificación:
5.0

Always a great and easy processing experience at this location.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tahatia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE MAHIR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID KIRL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VenkatRakshith P. 
Clasificación:
5.0

Great

Joan P. 
Clasificación:
5.0

I tried to use the early pickup, but found it hard to nevigate (senior). An employee saw the struggle and let me in early to complete the process. He should be recognized as a great employee.

Hurley R. 
Clasificación:
5.0

Jeff at this location Tel9 was the best!

DAVID MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

N/C

Dennis Y. 
Clasificación:
4.0

Nice place

Stephen M. 
Clasificación:
5.0

Truck was dirty but the guys at this location was very nice

Shanquita G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette C. 
No se han enviado comentarios para esta ubicación.

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