The location was good and the employees there were very friendly. I would use this location again.
Brian V.Customer Reviews for U-Haul at Tel-Nine
Testimonials From Recent Customers
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Fairness, equality, better customer service So I came in to get my trailer heard employee on the phone with a customer asking when are she going to bring it back she was already two hours over he said Just to hear her say what time y'all close he said he would wave the late fees for her bring it in before they close the only problem is I too was late returning my trailer back at 1130am I got there at 1146am 16 mins after how come I was charged $9 and my late fees wasn't wave yes he did call me beforehand to return trailer I missed two calls answered third asked him if 15 mins over was I good still because if not I would of thought I would be giving same opportunity to bring in before closing why wasn't I?
Paul L.Great customer service!
Michelle J.I appreciate Jeffrey and his staff. They're polite and nice. Jeffrey made sure to go above and beyond to help me get a moving vehicle. On these hot summer day he also offered cols water. Thank you kindly.
Tamika P.The staff was excellent and very helpful! A great customer service experience
donald M.We were charged to much no gas in truck paid less last time representation was awful from management
LASHON C.From the service at the counter picking up and the service I received from returning was excellent!! Job well done guys!! I'm a very satisfied customer.
Felicia F.Have a line for corporate customers only. We are usually in a hurry and on a time limit to get in and on the road.
Annette H.Let the customer know to use the app when returning the rental after hours.
Steven M.Great customer service. And the truck was pretty good too
RAINELLE V.Congratulations for your employer s, very good job.👏🏻👏🏻👏🏻👏🏻👏🏻
KASSIA D.low tire indicator was inoperable on my truck
Henry W.Truck shook like mad. What a 14 hour nightmare to drive
Adam M.The truck wasn't clean in the back. I realize that mistakes happen, and employees are low so I want count it against you this time. Overall, great customer service.
Belinda T.Everything met my expectations.
frances B.Very friendly and helpful staff. They are the best!!
Mehdi M.Free bottle of water
Alan G.No problems at all.
Percy K.Sending a receipt for the final charges would be nice, but overall experience was outstanding!
Manjunath P.Return was not easy...
Damon C.The truck was nasty and smelled of smoke. An I don't know how Uhaul do there miles, but I only went from 11mile rd & telegraph to 8 1/2 mile rd lahser rd abd was told that's 18 miles..
Cherish T.The guy working was by himself and did an excellent job
Pamela B.As stated, Matt was great, this lady here called me no less than 5 times telling me I better get the truck back and it was not okay for me to have it. I should file a harassment case against this lady. I was clear about me dealing in Wyoming and I would not be back to close to closing time. She continued to call and harass me all day.
Jack G.Brandy was very unprofessional she had an terrible attitude the whole time while servicing me she was on her phone as well she wasn't friendly or welcoming I've been renting from this location for a long time but she made me feel like not returning to do any more business
Enchelle C.The individual at the counter was helpful and accomadating; overall a good experience, great customer service.
Kevin M.Very fast ordering online, pick up and drop off was easy. Maybe give a discount if you've used under 50 miles or retuned the truck in under 2 hours
RAJESh T.No problems service was great.
Adrian P.Great owner the man is cool as hell always working to give the best service
LEVORNE DAVID R.Nothing, all went very smooth !
Gary B.The trucks are not maintained well. The truck I rented broke down twice and I was only driving 4 miles from each location. I was on hold with roadside assistance for over 20 minutes and never reached a live person. This caused great issues with my movers because they were on a 4 hour contract. Total disaster!
Kimberly P.Amazing and quick service!
UGishia P.I Don't know " They were Super Nice
Joan P.If uhaul truck can be updated with 1. Cruise control and 2. Backup camera, it will be much better experience.
TINTIN Y.Everyone was friendly, knowledgeable and quick!
Lisa R.Both CSR(s) were complaisant. The lady who started my reservation confirmed that the gas tank was at a quarter of a tank however it was just under that. I had to stop at the gas station prior to starting the rental but I was charged an additional $10.00 when I brought it back exactly the way I got it. When checking out the evening person was extremely combative and overwhelmed with the five customers in the lobby. She said was rude and kirt. I most definitely will try another location. The experience was extremely unpleasant. The cost was not worth the attitude and irritations.
Sharlitarenee J.Help the customers and hear them out! Show kindness
Janis M.Vendor did send post receipts as requested to. Vendor left equipment in the van that prohibited full use of rented vehicle. They agreed to reduce price, but no receipt means no verification.
Gavriel S.Everything was great
deon C.2 team members one named Kayla and another tattooed lady need customer service training and improve their people skills. Truck that was given to me that had a bad transmission and did not want to start each time it was shut off. I complained to Kayla and the other lady and they both had bad attitudes and bad personalities. Kayla even hung up on me when I asked for her last name to complain to corporate uhaul about my treatment. I told both of them that I was reporting them ymto corporate uhaul.
DOUGLAS L.Excellent service
Kelli D.The staff was very helpful and friendly. I was two hours late returning the equipment and it was not a problem. I would patronize this location again.
Saundra P.Very easy to do business with this store!
Deborah M.Jeffrey, the service rep, was professional, expedient, and competent. The service provided was fast and accurate. He made great suggestions which helped me move my house more efficiently. Thank you for the great service!
Jerard C.I have not received receipt yet. Why? I ordered furniture pad via online but recipient and rep said that there were no furniture pad. But I saw furniture pad there. I will never use this.
Keiichiro K.Easy return process, Jeffrey went out of the way to assist me on my Auto Transport return and I am very appreciative for the service I received.
Janice R.Such great people, very friendly and willing to help me solve a wiring problem on my Jeep. I would truly recommend them any chance I get. ¡Gracias!
John C.Jeff is spectacular. I don't think you could ever improve upon his service.
Janise P.