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Derrick P.Customer Reviews for U-Haul at Tel-Nine
Testimonials From Recent Customers
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Best uhaul location in town. Much not reliable than the giant location nearby. Staff here are well trained, know what they're doing, and on the ball. This location is my default.
Thomas R.Sup Doe
Reginald R.Great service and easy drop-off.
Sherman A A.Keep up the professional and good work
Earnestine T.No issues to report
Frazier A.I was charged to fill up a tank with gas that I never used. Still waiting on a refund
Jaylon R.So the pickup was smooth However, if you use a CashApp card they hold an additional $100 because they see it as cash. The lady told me the refund of the $100 would be immediate when I dropped the truck off. Dropped it off yesterday and still today no refund. So make sure you don't use CashApp and you won't get your refund right away. Also I was asked to do a Load Share and I would be paid to pick up and drop off a trailer. Again I dropped it off Sunday, it's Wednesday and still no payment. So nothing they told me was accurate other than the pickup and drop off locations
Ileana J.The workers were very professional
Abdul K.The rep was amazing
Teresa S.Truck was sluggish
ALONSO C.Everything was so smooth. Made my move hassle free. Thank you. I see no need for improvement
Glenda S.I have used this location in the past and the experience has always been good.
Denise S.Always a great and easy processing experience at this location.
Ruth S.Great
Joan P.I tried to use the early pickup, but found it hard to nevigate (senior). An employee saw the struggle and let me in early to complete the process. He should be recognized as a great employee.
Hurley R.Jeff at this location Tel9 was the best!
DAVID MARK B.N/C
Dennis Y.Nice place
Stephen M.Truck was dirty but the guys at this location was very nice
Shanquita G.People were jerks, gas was not On the right line. Was over charged as well.
Justin R.Coach the staff at that location Customer service is horrible They treat customers like they are nothing and say anything they want
Shirley R.With my drop off, I didn't receive any notification after he inspected and input I returned my rental. My dad cleaned the inside of the truck while we filled it up, and the rep we returned it with didn't communicate at all.
Kiara F.Staff was great. Truck smelled like someone had smoked in it, and was in average condition.
Brian B.I returned trailer earlier in the day, was disconnected by their staff, but he didn't check it in. They corrected the payment, so all is well.
Tenita A.Great customer service....
CARLTON M.It was good
JAMES L.Rental was for a trailer to use all day but the sales person had me down for only about a 5 hour Rental time received a call from the store asking when was I going to return the trailer because I was 1 1/2 hours over due and was traveling between states... so I had rush to return it..
Montez W.Although when I called and reserved my trailer a mistake was made and I was very upset. Jeff managed to get a smile out of me and Took Great care of me. I was very happy with the way he handled my rage and stayed a gentleman. Go see this great young man for your U- Haul needs. Thank you so much Jeff.
Terry S.Nice job and appreciate the help.
Matthew G.I was pleased with the services and price.
Lawrence K.All the Uhaul employees I got to talk with were professional, curious, and very helpful. Made everything about renting the truck very easy. 10 out of 10 for all of them!
MARK S.Keep your pleasant General Managers they are Great!
TONYA R.Everything was great
Michael F.Introduce the truck and features; offer advice on packing the truck
Michelle B.They need to look at the brakes on the truck
Steve H.The location was good and the employees there were very friendly. I would use this location again.
Brian V.Fairness, equality, better customer service So I came in to get my trailer heard employee on the phone with a customer asking when are she going to bring it back she was already two hours over he said Just to hear her say what time y'all close he said he would wave the late fees for her bring it in before they close the only problem is I too was late returning my trailer back at 1130am I got there at 1146am 16 mins after how come I was charged $9 and my late fees wasn't wave yes he did call me beforehand to return trailer I missed two calls answered third asked him if 15 mins over was I good still because if not I would of thought I would be giving same opportunity to bring in before closing why wasn't I?
Paul L.Great customer service!
Michelle J.I appreciate Jeffrey and his staff. They're polite and nice. Jeffrey made sure to go above and beyond to help me get a moving vehicle. On these hot summer day he also offered cols water. Thank you kindly.
Tamika P.The staff was excellent and very helpful! A great customer service experience
donald M.We were charged to much no gas in truck paid less last time representation was awful from management
LASHON C.From the service at the counter picking up and the service I received from returning was excellent!! Job well done guys!! I'm a very satisfied customer.
Felicia F.Have a line for corporate customers only. We are usually in a hurry and on a time limit to get in and on the road.
Annette H.Let the customer know to use the app when returning the rental after hours.
Steven M.Great customer service. And the truck was pretty good too
RAINELLE V.Congratulations for your employer s, very good job.👏🏻👏🏻👏🏻👏🏻👏🏻
KASSIA D.low tire indicator was inoperable on my truck
Henry W.Truck shook like mad. What a 14 hour nightmare to drive
Adam M.The truck wasn't clean in the back. I realize that mistakes happen, and employees are low so I want count it against you this time. Overall, great customer service.
Belinda T.Everything met my expectations.
frances B.Very friendly and helpful staff. They are the best!!
Mehdi M.Free bottle of water
Alan G.