Comentarios del cliente para U-Haul at Southside & Beach Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Southside & Beach Blvd

Grado total:

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Hans K. en

Grado:

El cliente no dejó un comentario.

Loretta R. en

Grado:

Waiting and waiting and waiting. Should not take so long. Why double charges? No customer parking.

Rob F. en

Grado:

It was perfect especially hooking and unhooking the trailer for me.

Kristen W. en

Grado:

Thomas was super helpful and friendly! Great experience!!

Angela T. en

Grado:

El cliente no dejó un comentario.

Maria V. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

Just Take A Few Minutes To Go Over Equip.With Customer Before Leaving / Thank You Very Much! Rick

HOLLIE S. en

Grado:

It was hard to navigate into but had a lot of options for u-hauls.

Douglas T. en

Grado:

Great service

Patricia P. en

Grado:

This site was amazing, fast, helpful and easy return. My only issue is that I tried to rent from another location, received confirmation and went to that center for pickup. I did not know locations could change and even with the updated confirmation, did not realize the change.

Kevin M. en

Grado:

They are extremely busy. Recommend they designate more room for returns. It was stacked off the lot.

Samantha M. en

Grado:

They were great! Tightened the hitch on my Explorer and hooked up the trailer. Wonderful customer service will recommend to friends, thank you.

Richard S. en

Grado:

First trailer hooked that was hooked up had malfunctioning lights. Second trailer they hooked up worked fine but when employee tried to find in system, couldn't locate the trailer. Stood around for 30+ minutes with inept employee until a senior employee could help locate. Very disappointed since I still had to pack and get on the road. MAINTAIN your equipment better and TRAIN your staff better!

BABATUNDE A. en

Grado:

El cliente no dejó un comentario.

timothy l. en

Grado:

El cliente no dejó un comentario.

ryan g. en

Grado:

I dont remember the guys name but he was very polite and funny. We had a good talk about his baby sitter said she couldn't find the oatmeal for his daughter lmao!! Definitely would recommend!

James D. en

Grado:

El cliente no dejó un comentario.

wilermine r. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Greg K. en

Grado:

waited in line for a 1/2 hr, then manager said he had been there for 3hrs by himself and took a break. When I was waited on, the guy said he could not find the trailer in the system then went to help another customer and never came back. He said the other rep would help me but he went back into the office area and started helping other customers. Ending up leaving site and calling to find out if the trailer had been noted as " Received"

john b. en

Grado:

Outstanding service Quick check out and return Thanks

Jay V. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

El cliente no dejó un comentario.

colleen s. en

Grado:

Short handed and rude

Michael E. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

El cliente no dejó un comentario.

Bonnie K. en

Grado:

We went in advance of our trip abroad because we needed to pick up the trailer the morning after we returned to the US. The staff was wonderful in their assistance in making sure we had the right hitch and that the lights works. I’m very pleased.

Bridgett S. en

Grado:

El cliente no dejó un comentario.

joel y. en

Grado:

Pick up was good, but drop off was very bad. Pick up might have been totally honest with me !! Sunday turned into a night mare. I may have to go to enterprise cause I have more to move !!

WILL M. en

Grado:

El cliente no dejó un comentario.

Anna J. en

Grado:

El cliente no dejó un comentario.

reyad C. en

Grado:

This location and service was Excellant.

Thang V. en

Grado:

Worst experience, stay away from uhaul this location

Dorian J. en

Grado:

El cliente no dejó un comentario.

Bridgett S. en

Grado:

El cliente no dejó un comentario.

charles L. en

Grado:

El cliente no dejó un comentario.

Daniel N. en

Grado:

El cliente no dejó un comentario.

lori s. en

Grado:

El cliente no dejó un comentario.

Ashley S. en

Grado:

What can I say! Deborah and her staff were excellent!! I went in to enquire about renting a U-Haul and Deborah took care of me right from the get go. She was friendly, knowledgeable and very helpful. I went in a few days before my move to check on my rental and get some furniture pads and Deborah made sure I could pick up my U-Haul (almost brand new 26ft van) from her location and provided me with the pads I needed. She also gave me her card and told me to reach out to her if I had any questions. Well we filled up our 26ft van and needed additional space (a 12x6 trailer) so I called Deborah and she told me to come down and she would make sure I had one. This was all on the Thursday before Memorial Day so you can imagine how busy they were. Even through Deborah and the whole store was super busy she and Karen took the time to make sure I had everything I needed for my trip!! I would highly recommend this location, Deborah made my super stressful move that much easier ?? Thank you Deborah, Karen and the others at the store who helped me!!

Dan B. en

Grado:

Nothing everytime I need Uhaul, this store is the best.

Angel C. en

Grado:

Be more flexible and understanding with permanent customer on the first time that returns equipment a little bit late because of traffic.

jason e. en

Grado:

I always rent at this location and I've never had any complaints the staff there are very helpful and curtious when renting the equipment.Definitely 5 ??

Robert H. en

Grado:

El cliente no dejó un comentario.

Kathy D. en

Grado:

Service was great, and it showed as the check out counter was busy but our wait was short. Thanks for great service!

Debbie c. en

Grado:

El cliente no dejó un comentario.

Charles E. en

Grado:

None needed

Linda D. en

Grado:

El cliente no dejó un comentario.

wanda B. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Excellent customer service!

Colie G. en

Grado:

El cliente no dejó un comentario.

CHRISTINA W. en

Grado:

Only part was the guy when I dropped off the truck. I explained an issue and he acted like I was stupid. The lady I had while getting the van was nice.

savannah p. en

Grado:

The line was insanely long. The girl behind the counter made three mistakes, causing further delay. I left my keys to drop off and only got my contract completed out an hour and 15 minutes after that.

Robert B. en

Grado:

El cliente no dejó un comentario.

sonia r. en

Grado:

El cliente no dejó un comentario.

SAM Y. en

Grado:

El cliente no dejó un comentario.

Tony A. en

Grado:

El cliente no dejó un comentario.

Andrew B. en

Grado:

El cliente no dejó un comentario.

Tammy S. en

Grado:

El cliente no dejó un comentario.

SHEILA W. en

Grado:

Frank and Rita was great I fo not have any comments for improvement keep up the great service

brent s. en

Grado:

Clean the windshield before repenting any unit. 64 love bugs. Really!?!

Annie O. en

Grado:

El cliente no dejó un comentario.

Jose P. en

Grado:

El cliente no dejó un comentario.

Thomas W. en

Grado:

El cliente no dejó un comentario.

Anthony O. en

Grado:

El cliente no dejó un comentario.

Dan N. en

Grado:

Sometimes I couldn't get through by phone, but the staff was very helpful and I am happy with the work.

Rick Y. en

Grado:

Keep the pretty smiles, and I'll be your customer forever, even if it's only 6 miles at a time.. lol Nothing needs to chang at all. Thanks, Rick Yeomans

Gerald R. en

Grado:

Everything worked well. After registering on-line, check-in was a breeze. The van was new (only 2,000 miles). When I returned the van, it was without hassle... I didn't even have to go inside. A receipt was processed and sent to me via email. Great experience.

Noemi R. en

Grado:

Nothing you guys were 5 ?? All the way

alberto f. en

Grado:

Excellent!!!

rainer d. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Management is great!!!!

Amy S. en

Grado:

El cliente no dejó un comentario.

George P. en

Grado:

El cliente no dejó un comentario.

Tim T. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

Great customer service

JOSEPH V. en

Grado:

Continue as you are.

Anton M. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

More counter help it took over 30 min. To even get to the counter when I picked up and almost the same when I returned.

Evan S. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

To inform about not putting the keys in the box before doing the checkout!!!! The keys are need it to turn the ignition on to take pictures. But the person there all what it said just go ahead and put the keys in the box, without saying that they will be need it for the final checkout.

Mark H. en

Grado:

Great Service!

Muhamedagic A. en

Grado:

El cliente no dejó un comentario.

CHRISTIAN S. en

Grado:

Great staff

CHRISTIAN S. en

Grado:

Great staff

Ross E. en

Grado:

El cliente no dejó un comentario.

Guy B. en

Grado:

Fast, friendly, helpful and easy.

Kevin R. en

Grado:

quick and friendly service

Tina R. en

Grado:

El cliente no dejó un comentario.

Ashleigh g. en

Grado:

El cliente no dejó un comentario.

Marty B. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

El cliente no dejó un comentario.

Greg K. en

Grado:

El cliente no dejó un comentario.

Larry F. en

Grado:

Quick and efficient... gentleman checking us in said he was new, but did an outstanding job of evaluating the returned equipment, disconnecting it from the vehicle, and getting us on our way.

Daniel S. en

Grado:

Well kept location

Yurixants S. en

Grado:

El cliente no dejó un comentario.

RENNIE K. en

Grado:

El cliente no dejó un comentario.

Theresa D. en

Grado:

Use a little WD-40 or something to make the latches and pins on the tow dolly easier to use. Great customer service with Thomas - professional, friendly, polite and efficient. Rather tricky to navigate location with the flyover intersection and very tight parking, but good customer service made it pleasant experience anyway.

Hubert S. en

Grado:

El cliente no dejó un comentario.

Shalaila B. en

Grado:

El cliente no dejó un comentario.

Victoria N. en

Grado:

El cliente no dejó un comentario.

BRADLEY H. en

Grado:

To make building more clear inconsistent I was told I had till 3 the next day I was charged an extra day for an extra 2 hours of usage that I didn't need had I known that I had to have it back on time.

alen j. en

Grado:

Very pleased with service

yakup u. en

Grado:

El cliente no dejó un comentario.

Cody E. en

Grado:

Staff was helpful and diligent in getting me checked out in a timely and professional manner

JUAN L. en

Grado:

El cliente no dejó un comentario.

BABATUNDE A. en

Grado:

El cliente no dejó un comentario.

yulander m. en

Grado:

Nellie is Above and Beyond Courteous, Helpful and Professional. I can't remember everyone else names but they ALL were friendly and helpful also. My truck was Very nice, clean and ran good. I'm Not typically a UHAUL user for moving but this experience has made me decide to Definitely rent and buy supplies from UHAUL again!

Billy D. en

Grado:

El cliente no dejó un comentario.

Martin R. en

Grado:

Location is very tight, with very little customer parking. Had to wait about 15 minutes to see a clerk. Personnel were helpful and friendly.

Cynthia B. en

Grado:

El cliente no dejó un comentario.

josephine c. en

Grado:

El cliente no dejó un comentario.

An N. en

Grado:

El cliente no dejó un comentario.

luis y. en

Grado:

Thanks

Robert H. en

Grado:

The managment is very nice

Annie G. en

Grado:

Well my rental with the truck was excellent, but when it came to the business transaction you mess up you charged me 100.00 when pick up the truck, when returning you said it was only 74$ and some change so you gave me back the different in cash then on my way home you charge my account again and took the money back, I called immediately you said it was a mistake and were going to put it back I waited 5 Days still no funds return ??

Horrex K. en

Grado:

The store is always very busy. Good for UHaul but bad for customers waiting. The staff is outstanding and customer service is great. Hire more staff!

Cheryl G. en

Grado:

When we arrived to the Southside/Beach U-Haul location in Jacksonville, Fl, we did not have a reservation yet and asked if any trucks were available, the man working was rude and stated that nothing was available and to call 1-800-uhaul. Upon calling the phone number, we found that there was actually a truck available at this location, we went back inside and were repeatedly told the truck was not available even though it ultimately was. We only needed a truck for 3 hours and the 2 people working at this location seemed to not be on the same page at all, nor did either one seem to be interested in actually helping us. This experience made our day so much more difficult than it needed to be. Moving is stressful enough and this was so unnecessary.

Angelica B. en

Grado:

Nothing everything was super easy and everyone was awesome

Star L. en

Grado:

The owner hooked up the motorcycle trailer to my truck very quickly and accurately. Friendly and fast, these people are great!

CHARLES F. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

My experience was literally perfect ! From the customer service to the equipment!

Mary F. en

Grado:

The gentleman which checked me out was very polite and helpful.

John S. en

Grado:

I wnt to the effort to book a trailer online - then when I got to the location they didn't have my reservation! This location has phased out almost all of the small trailers so I have to travel further from home to get a trailer...our last UHaul trailer had to be picked up at a convenience store and they had a customer hitch it up for us and it came off going down the road! You need to have a few of each trailer at this location.

alcides m. en

Grado:

I only dropped off and they were fantastic.

Derek G. en

Grado:

El cliente no dejó un comentario.

Arthur H. en

Grado:

El cliente no dejó un comentario.

Charles R. en

Grado:

Updated trucks

Sophia L. en

Grado:

Both sales persons were awesome, the only issue was parking at this location if the parking was better it would be super Thank you

heaven p. en

Grado:

Best location on the southeast side of Jacksonville and very friendly staff.

Connie N. en

Grado:

The truck I rented advertised for $39.95 a day, it actually cost me, $146.00 to rent this truck for a day. I think you should either change your advertising or change how you charge for rentals. This has opened my eyes concerning your Company, and I will not be, nor will I recommend renting from you again.

mark G. en

Grado:

Fast courteous and professional.

Bruce B. en

Grado:

El cliente no dejó un comentario.

sharon m. en

Grado:

El cliente no dejó un comentario.

paula t. en

Grado:

Check in took almost an hour. I prechecked in earlier that morning, and still had to wait 55 minutes in line. The rental truck was reasonably priced however I paid 4 men to help move. So one hour times 4 men cost me $100 more then planned. I was very dissapointed that their was not a precheck line. I called 3 times in advance to make sure of the process and we assured if I checked in online I’d get the truck right away.

Phyllis T. en

Grado:

The employees were so helpful. The trailer was ready . Lots of smiles! Thank you

butz b. en

Grado:

I wish the fill the tank fully when picking it up. When i pick up the truck it has 7/8 of its gas, so when i return it i fill it up but the gas gauge is not fully operational and i over fill it since the gas gauge won't move. It staryed moving when running on my way to the office to return it and to my shocked it showed full already and I over fill it. I can't get my money back from gas overfill. I wish the fix it.

Robert H. en

Grado:

El cliente no dejó un comentario.

AZHARUDDIN K. en

Grado:

El cliente no dejó un comentario.

june m. en

Grado:

El cliente no dejó un comentario.

Ernesto T. en

Grado:

I recommended 100% nice people look like a family.

Rodrigo S. en

Grado:

24/7 service doesn’t work. Brenda helped me to get my van, after the verification approval process never ended

Geoffrey Z. en

Grado:

I highly recommend this place. I have used it many times and the employees/service is excellent. This place should be used as a model/training for other locations. Thanks!

Thomas Q. en

Grado:

El cliente no dejó un comentario.

CONNIE L H. en

Grado:

Do not charge the customer twice! My card was charged yesterday when i picked up the truck and was charged again today when i dropped the truck off. So now my bank account is overdrawn and I have to wait 5 business days to get my money back in my account. Thank you for this wonderful experience!

valerie t. en

Grado:

This place is wonderful. I rent from them all the time and it's always an easy non eventful experience. I'm in and out in no time. They slam through Uhauls so make a reservation.

Walter T. en

Grado:

El cliente no dejó un comentario.

Mitchell T. en

Grado:

This was a new version tow dolly. I liked the improvement of the added brakes. It made the towing much easier.

Taylor W. en

Grado:

El cliente no dejó un comentario.

Gary A. en

Grado:

Just keep doing the same job they are doing. GREAT SERVICES

ALISON H. en

Grado:

Excellent customer service

Steve H. en

Grado:

El cliente no dejó un comentario.

LEVENT D. en

Grado:

El cliente no dejó un comentario.

CHARMAINE B. en

Grado:

El cliente no dejó un comentario.

Justin H. en

Grado:

El cliente no dejó un comentario.

Steve F. en

Grado:

Fast, courteous service A+

Heidi E. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

The managment is so nice professional and helpful....I love doing business at this location

Timothy M. en

Grado:

El cliente no dejó un comentario.

Ana Z. en

Grado:

Great service

RoseAnne S. en

Grado:

Hate the new way of checking condition of rental. Reviewing phone pics of the rental is ridiculous. First of all you’re trying to do this outside the rental in the sun and aren’t able to even see the pics with the glare. The owner and employees at this location were wonderful!

janet s. en

Grado:

El cliente no dejó un comentario.

carlos f. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

Nothing, great job.

Peter D. en

Grado:

El cliente no dejó un comentario.

rashone s. en

Grado:

El cliente no dejó un comentario.

amelyn r. en

Grado:

El cliente no dejó un comentario.

Geoffrey Z. en

Grado:

Nothing at all. This location is great. We actually have used the location on Englewood numerous times because that location is closet to our rehab properties. But, once again the Englewood's poor attitude and customer service yesterday (we refunded our rental yesterday from there because they screwed around again---only customer too) was Southside's gain. We drove all the way to Southside to rent because we knew we would be taken care of professionally and promptly. Thanks to the Southside location! Definitely recommend this place!

dwight s. en

Grado:

very quick check in on return of equipment very polite

Forrest H. en

Grado:

El cliente no dejó un comentario.

Tabitha P. en

Grado:

El cliente no dejó un comentario.

antonio h. en

Grado:

Provide cold bottles of water during the summer

JOHN B. en

Grado:

Nope

keevin s. en

Grado:

El cliente no dejó un comentario.

GENE W. en

Grado:

ALL WAS DONE PROFESSIONALLY, THANKS

Geoffrey Z. en

Grado:

No comments, everything as expected. Thanks!

Essam K. en

Grado:

For who picks up a rental very early during close houres Procedure is no user friendly. Thanks

albert c. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

This was a smooth transaction, no improvements that I was aware of here. The equipment was checked in fairly quickly and without incident. The personel was nice and seemed to be pretty knowledgeable in his work area.

Marleny W. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

Nothing that I could gather, I got the equipment returned rather quickly and without incident. The personnel was very nice

Peter P. en

Grado:

Everyone was extremely nice and very helpful.

Nathaniel V. en

Grado:

Considering that U-Haul lost my reservation twice and I had to go out and find my own truck I am extremely dissatisfied.

Rafael P. en

Grado:

El cliente no dejó un comentario.

Tina J. en

Grado:

El cliente no dejó un comentario.

Hamza H. en

Grado:

El cliente no dejó un comentario.

albert c. en

Grado:

El cliente no dejó un comentario.

Colin G. en

Grado:

You might expect this type of service from a local retailer but not from a primary location. I have had great service with this location in the past and I have rented here many times. I ordered all of items online and prepaid for my supplies. I know it takes some time for the Empoyee’s to gather everything and have the truck ready so I booked for an earlier pickup and showed up during a slower time of day for a quicker transaction. When a I arrived, the store had no wait and m

Trey M. en

Grado:

El cliente no dejó un comentario.

amy l. en

Grado:

El cliente no dejó un comentario.

Domingo G. en

Grado:

Best customer service ever! That’s why I always come back!!