Customer Reviews for U-Haul at Southside & Beach Blvd

7,919 comentarios

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROSSANA B. 
Clasificación:
5.0

Best U-Haul location

Jacob M. 
Clasificación:
5.0

Manager was excellent. Was able to help with our vehicle needs better than other locations have in the past!!!

William C. 
Clasificación:
4.0

Friendly staff and clean location. We only rent form here when needed. Always been A+!

COURTNEY C. 
Clasificación:
1.0

Whdd we we arrived they wouldn't take the trailer saying they did not have room for it. They sent us to another location. When we got there it wasn't open. We wdd Ed not to a 3rd location and they also wouldn't take it back. I then went to the original location we started and they reluctantly took the trailer.

LISA M. 
Clasificación:
5.0

The truck I rented was excellent and very clean inside and out and I will definitely use this location again in the future. By far the staff was the best quality about the location. They are 2nd to NO one. U-Haul should have this staff train over U-Haul locations on customer service.

James P. 
Clasificación:
3.0

The van I rented smelled of urine and cigarette smoke. It really stunk!

Sarah B. 
Clasificación:
2.0

I had a bad experience. I made a reservation for a 26' truck with ez load three day before pick up and when I arrived at the location there was no 26' truck. I planned everything right, website said it was warranted that I would have my truck, I planned to avoid headaches but uhall made it bad. I ended up getting a 20' truck with no ez load and had to do two trips instead of one and paid double of the price. Not a customer oriented company. If they could at least let me know in advance I would rent from a different company.

RICARDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VELVET B. 
Clasificación:
1.0

They charged me an extra charge that wasn't explained to me until I contacted customer service. The charge was refunded but now I have negative Balances on my acct due to other charges coming in. I will never use uhaul again. From this day forward I will use Penske. First I was told it was late. I picked the truck up at 8:39am I called customer service at 8:11 to return so a different location. Then I was told I went 17 miles over. I came from Orlando 124 miles. I had 165 to use. The only other time I drive the truck was to return it.

MONIQUE T. 
Clasificación:
3.0

More information about the drop of the truck.

Hernan G. 
Clasificación:
4.0

Super easy… friendly … knowledgeable…

CAROLYN P. 
Clasificación:
5.0

Everything was great

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
1.0

“You dropping off a van? Throw the keys on the counter” That's how the drop off went

Terry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

latishwa P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Edgar P. 
Clasificación:
4.0

should better your online reservation system; other than that, everything ran very smooth and the personnel was very polite. I would defenitely return to this location if in need.

Jose M. 
Clasificación:
5.0

NO PROMBLES

SHARON Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

Extremely good service, friendly, and very fast service. I would highly recommend this location to everyone I know needing truck rental.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcial V. 
Clasificación:
5.0

El cliente no dejó un comentario.

seteria B. 
Clasificación:
5.0

Excellent and friendly customer service receiving and returning the truck. Gracias.

Bernadine D. 
Clasificación:
5.0

Very good expierence

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebeccah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nar G. 
Clasificación:
5.0

The lady in charge was very nice! She unloaded the hauler and I was on my way. She is exactly what I expect from uhaul. Very professional and very nice! I would definitely recommend this location. I was NOT HAPPY having to drop this hauler off 40 miles from my destination!

FABIAN R. 
Clasificación:
2.0

Terrible customer service. The The truck I reserved was not avail I had to move the cones so I can drive off the lot. The women were Just lazy!

LAUREN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

you're doing a fine job

MiKE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

Just a little nicer when greeting customers.

Phillip M. 
Clasificación:
5.0

Awesome service and equipment. Associate was fast, knowledgeable, and friendly. VERY good experience!

Mark C. 
Clasificación:
1.0

Very rude staff, not helpful at all

ALEXANDER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTER A. 
Clasificación:
5.0

Again, best experience ever. My go to location I don't care if I have to drive and pay a little more. Best customer service. Cheers to the manager

Luis G. 
Clasificación:
5.0

Nice, fast friendly service

Kimberley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

This has become my U-Haul location of choice. If I need to rent a truck or trailer, this is the place I go. The staff is great. They have everything I ever need. And it's always a no-hassle experience. They will continue to get my business.

FRANCIS R. 
Clasificación:
3.0

Mobile phone check-in/pick-up process took much too long. Mainly, the time it took an agent to reach the alternate number and then grant access to the lockbox. Also, it would help if it was explained that U-Haul would try to reach out to the alternate number to verify. That way the alternate can expect the call, rather than reject it as a spam call...

Igor L. 
Clasificación:
4.0

the only problem we had was that the tire was flat on the truck when we got it.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R. 
Clasificación:
5.0

Both young ladies were very friendly and knowledgeable.

SHATURA R. 
Clasificación:
5.0

The manager she looked kinda Spanish she went above and beyond and saved my day.

LUIS G. 
Clasificación:
5.0

Everything was great no problems

Javier B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ciji W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence H. 
Clasificación:
5.0

Best location in Jacksonville staff friendly and helpful amazing service all the time that is why i come back to same location all the time

ESAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Clerk at the desk was very helpful, friendly & courteous. She even started the truck, had the a/c set & ready for me!

Denise M. 
Clasificación:
5.0

N/C

Erlando C. 
Clasificación:
5.0

Excellent service all around!

Thomas H. 
Clasificación:
5.0

Quick fast and very great customer. Couldn't ask for better with me being last minute.

TWANDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
2.0

All good

Stephen S. 
Clasificación:
5.0

Loved the staff!!

Dianna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duraid A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

Nelli and team were very professional.

Robert C. 
Clasificación:
5.0

This location is always my go too

DAMITA H. 
Clasificación:
5.0

Always helpful and ready to serve

Lisanka M. 
Clasificación:
5.0

I arrived after 300 miles of driving on Sunday, front desk told me they didnt have my dolly but had 2 that needed repairs. One just needed light buld. There was no one that could change a bulb. My heart sank. Then she came back and said she had one. Then she said the reservation on line did not comunicate with the store. Ended ok buy=t shitty experiece,

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Great experience from pickup to drop off

Andrei M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL S. 
Clasificación:
5.0

Great attention to customers ! Will definitely be a return customer. Thank you !

Ricardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

The woman who checked me in and out when I returned was awesome! She answered my questions and when I dropped off she unhooked the trailer for me. Just wished I remembered her name. She made my reservation go really smooth !

Michael E. 
Clasificación:
5.0

Should be great if the location has parking lot for customers. I don't see any !! Other than that, vehicle was super clean . Thanks for your help !!

CARMELO D. 
Clasificación:
3.0

Needs experience loading a low profile car onto a tow. Bottomed out my car twice. Placement of wood to help with loading was wrong and scraped my car. Didn't explain that the contract acts as registration and must stay in the vehicle at all times.

Ashley G. 
Clasificación:
5.0

Nothing. People were quick and very helpful to get me on my way.

RICHARD P. 
Clasificación:
5.0

Nothing really to improve, the whole process plus the customer service was phenomenal

Logan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

raymond F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M. 
Clasificación:
5.0

The front desk lady was amazing! She is very informative and helpful. Went above and beyond for my wife and I. We will be using the service at this location again very soon.

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER R. 
Clasificación:
5.0

Excellent service and very courteous'

OFELIA B. 
Clasificación:
2.0

The truck had part of the front bumper hanging on by one screw, I brought it to the staff's attention they just said yeah we know. It just came off as they do not care about the safety of the trucks and customers. If it did come off and cause an accident a pretty good lawsuit could happen. Also they could of made me aware of the damage already being there. Overall just not professional.

Reginald H. 
Clasificación:
5.0

I appreciate excellent customer anywhere I go...🤗🤗🤗

RENEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

AWESOME!!

Shemekkia L. 
No se han enviado comentarios para esta ubicación.

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