Pick up was easy; counter clerk was very helpful , much better experience than I've had at other locations.MELODY K.
Customer Reviews for U-Haul at Powell Blvd
Portland, OR 97206
(Street parking available)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Victor S.
Can't think of anything.Gerald M.
The online pick up option did not work, and ultimately cost me more time. I had to go inside and was charged a tax.Tia V.
I think the pre-ordered stuff should be in the truck. The first 19 mins of my reserved rental period was spent first looking for a truck which wasn't on the lot, then waiting for staff to load my requested items. Also, getting in to see 1/4 tank remaining and needing to first fill-up was not a good start to my day.Jonathan A.
El cliente no dejó un comentario.ALEXANDER CLEMEN M.
El cliente no dejó un comentario.DONALD WILSON B.
The whole mobile check in process was so confusing - they had to call two of my contacts to verify that I was going to take the truck. My sister and partner said the calls were so unprofessional and didn't even explain anything - so random. When I got in the truck, it had an oil change notice and I could see on the sticker that it was due for one weeks ago and/or over 2,000 miles ago which made me feel unsafe about driving the vehicle for the hundreds of miles I needed to that day. When I went to return the truck at the Powell location, three of us just sat there waiting for someone to come. The signs were super confusing because they say to stay in your vehicle and an attendant will be with you, next to a 24/7 drop off service sign. Turns out - they were closed and the 24/7 drop off service was self service through a random url. When I went to go check out online, I walked around the building twice looking for a place to drop off my keys and there was nothing. I saw that there were unlocked lock boxes with two other keys in them, so I decided to put my keys in there and hope for the best. Because they were closed there was no one I could reach for support. At 7am this morning I got a call from their office in a panic that they couldn't find the keys. I explained where I left them and that the whole process was super unsafe and confusing and I couldn't believe the truck was still there and hadn't been stolen overnight. They kind of shrugged it off, and then said I would be getting another phone call. Then a receipt was emailed to me just now....with no phone call. I'm assuming they located the keys? This was just such a messy process and not informing me made me feel like I was the one at fault and would become liable for this faulty service structure with little to no information about drop off. I will not be using this location again.Marissa F.
Empty fuel tank provided during pickup - wasted time filling gas ended up costing me $70 extra during the move. Requested furniture pads were not provided in the truck. None of this was reimbursed to the full amount I should be receiving. Will be disputing chargesMILY T.
We had problems with the trucks gas lines being cut which left us delayed till roadside assistance could get there to repair it. All turned out ok thoughSTEPHEN DOUGLAS F.
Gas is frequently siphoned from the vehicles at this location. My rental van was listed as having half a tank. When I arrived at the vehicle the gas cap was dangling out the side of the van and the tank was empty. The attendant told me to fill the vehicle and promised I would be reimbursed for a quarter tank at the price they would charge me. The estimates claimed that 5.5 gallons would reach 1/4 tank in the 31 gallon van gas tank. However, it required 12 gallons to reach 1/4 tank. Despite having receipts when the rental was over I was only reimbursed for 6 gallons of gas. The whole experience was pretty bad. Thankfully the vehicle worked long enough for me to make my short trip. However, it ended up costing me more time and money than it should have, and more than what was advertised due to having to incur the gas expense. Be ready for nonsense if you are renting from here.MATTHEW K.
The Powell location and staff are fine. The truck I rented was fine. The after hours service by uhaul.com and 1-800-go-uhaul are rubbish. U-Haul.com is a terrible user experience for attempting to return a truck after hours, the location requirement makes it impossible to complete the workflow and the help docs do not help at all. I should be able to return the truck without location services working on my phone, but there is no path for that on uhaul.com. Phoning 1-800 go-uhaul resultied in a 48 minute wait to talk to a delightful individual who could not do a thing to help me. What a lousy customer experience, made worse by a charge for the after hours return that was not mentioned by the staff who said it would be "no problem" when I suggested I'd return the truck after the 7pm closing (also was not mentioned in my online reservation). Long story short: The individuals and truck I interacted with were fine, the rest of my experience was insulting.Peter C.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Stephen K.
El cliente no dejó un comentario.Brent L.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Matthew M.
The guy at the counter did a great job , helping multiple people at the same time.TINA R.
The self check in is a little clunky but otherwise all went well.BRUNO N.
Ryan was absolutely wonderful!! He was very helpful and called me 10 minutes after I left to let me know I left something in the cab of the truck. His thoughtfulness was greatly appreciated.BONITA R.
Made it so easy and effortless for me so very happy about that.Ann W.
I was charged more than quoted on the phone and the location was different than the one I asked for on the phoneKATIA RICARDOVA F.
My rental van was totally out of gas when I collected it. Luckily I noticed this just after getting on the Highway & was able to get off & fill it before getting too far along on my trip. ... I mark this down as a caution & most likely attributed to being (a)busy & (b) short-staffed. Otherwise, the team was quite friendly & efficient.Chris C.
El cliente no dejó un comentario.Cristina A.
The truck smelled like cigarettes (which I'm allergic to) and the plastic paneling was dirty in the cab of the truck. The rest of it was fine, but I thought you should know. Thanks for asking. Take care.David B.
I've been to this location several times and sent a friend here too. Excellent customer service every time. GraciasJANE EDWARDS B.
El cliente no dejó un comentario.MARC BRANDON MAG C.
El cliente no dejó un comentario.LEIGH K.
Wait times were long, both picking up and dropping off, but otherwise it was fine...RICHARD GLEN S.
Despite being extremely busy the customer service rep was cordial and made sure my needs and those of other customers were met.DAVID K.
Issue with truck ignition getting the key to work. I topped off fuel before returning and return attendant said we were all good and I would receive my receipt via email. Once I received the email it showed a charge of 6 gallons of fuel. Tried calling the location but kept getting send directly to the corporate line which I waited on hold for over 30 minutes before hanging up. Tried the online chat, and was told a manager would be reaching out to resolve. I'm still waiting to here back.ANDREW W.
El cliente no dejó un comentario.Samuel B.
The dolly I paid for was not with the truck.Brenna O.
A warning about the mobile check in process! It sounds like you are good to go and then you are required to add things at the last minute. Not easy to do on a stressful day.Michael H.
Unfortunately I did not have a good experience using uhaul. First of all, the app was not working. We tried it on both an IPhone and an android and it was freezing, timing out, and more. The trucks back lights would not turn on for the spirometer so you couldn't see the gauge and the truck would get stuck in first gear. We went to drop the truck off after closing time and the APP wouldn't let us move past â€œtake a pictureâ€ every time we took a picture of the truck to show we dropped it off, it would bring us back into â€œtake a pictureâ€ and we literally couldn't move past that. So we couldn't drop the truck off using the app or a person since no one was there. We tried calling the uhaul customer service line and were on hold for 20 minutes.Addisyn G.
El cliente no dejó un comentario.ANTHONY K.
Was not told I needed a receipt to return unused boxes & given attitude by employee about it who said, "I'll get my assistant manager to tell you no."Kristine K.
El cliente no dejó un comentario.Cory G.
Prices are outrageous so figure that outVERONICA M.
This whole set up is garbage and will soon be illegal. A national car rental service with no insurance wing and no real roadside service? How is this operating the same way in this day and age? I will get a free rental because my bank protects me from scams like this. Truck was broken down and not well maintained for long distance. Cabin is plastic and gross. The stickers and light up mpg display is fake. It's aftermarket and not indicating anything except â€œplease put in a ton of gas and will act like we are green.â€ Rent at your own risk. I'll be leaving a better review with my lawyer and with the BBB It's a basic hustle to get non English speaking and poor people who don't know their rights to lose their hard earned money. Every â€œlocationâ€ is more like a cheap mall kiosk than any type of service center. Everything they say is marketing bs. Roadside service? Call center in Midwest and India. Covered in an accident? Contract a dude who contacts a dude who knows a guy. This is drug hustling legal and above board for now. Can't wait to watch the FTC shred you guys to pieces. Go to the hell your type of scam art deserves.taylor O.
Nobody at counter to check me in, walked out back and four employees sitting, one laying on the ground. I asked for help at the counter, one guy got rude and told me to be patient. Then laughing as I walked away. photographed them. After getting checked in, they forgot my dolly and furniture cart. The guy who told me to be patient followed me into the store and was saying some belligerent bs to me about my attitude, and in front of another customer who had no idea what was going on. They made the counter girl bring it out even though there were three receivers there. No explanation of protocol. Followed the link to verify damages, the photos were clearly not the same paneling. I tried uploading photos but the site wouldn't take them.RONALD JAYSON G.
Fewer emails. I've received a total of 6, including this survey, for a simple 6 hour trailer rental. Can we cut that in half?Brad H.
I need a receipt for the rentalstan H.
El cliente no dejó un comentario.BRADLEY H.
I reserved 2 dollies. One for furniture and one for boxes. Neither dolly was made available to us. Please process a refund for the money that I spent reserving these 2 pieces of equipment.Blake F.
Good crew, great vibes. Thanks all.Logan M.
El cliente no dejó un comentario.Esteban D.
Buy far the best experience with a car/ truck rental. Excellent customer service and friendliest employees.Dwain C.
El cliente no dejó un comentario.JONATHAN DAVID R.
Employees were excellent and very professional. Great experiencekirk S.
El cliente no dejó un comentario.TONYA J.
Was offered a $50.00 refund for returning truck to your 82nd street store and wondering when I will receive said refundKeith R.
The service was great, but it would be better if you ask your customers the option of smoking or non smoking truck. Unfortunately my truck had a strong smell of cigarettes. In the other hand, the right mirror of the truck was unfixed and that very made it difficult to drive.Eduardo S.
Sick. Much happy.RYAN P.
You guys are the best!JOSEPH F.
The staff who checked us in were unfriendly and rude.JAMIE LYNN S.
El cliente no dejó un comentario.MOREA KARIN L.
I will likely never come back. The gas was siphoned. The driver's side mirror was broken. I was cheated in billing on the gas that I provided. The guy who checked me never filed the paperwork. I was called two days later and asked where the van was. This place is a mess.Noah S.
El cliente no dejó un comentario.Michele S.
El cliente no dejó un comentario.LESLIE ANN W.
I got a call on the day of my reservation because someone had siphoned there gas out of all the trucks at the original location I had made a reservation at. I got two calls informing me the reservation was transferred to this location, with the same truck and same pickup time. Really appreciate all the team did so I could still get my equipment!CHRISTOPHER IAN M.
El cliente no dejó un comentario.Sheila L.
I didn't go inside, so i can only comment on my interactions with employees outside.Matthew P.
El cliente no dejó un comentario.KEVIN B.
Had to rent trailer from different location, was not told before. Also, prices were listed before taxes. Won't be using Uhaul again.SETH TYLER W.
El cliente no dejó un comentario.Darell P.
Overcharged me truck smelled terribleCole H.
El cliente no dejó un comentario.COURTNEY C.
Moving is very stressful and not having the truck at the place you go to pick it up and have to go to another destination really sucks! Dispatch really needs to know the difference between in town trucks and one way trucks. This has happened to me to many times and it's frustrating.Shelly L.
El cliente no dejó un comentario.Leon F.
Made the return very easy and cheerfully helped us find alternative movers when the U Haul unpacking movers flaked out and said they were ill/no show.Terence W.
El cliente no dejó un comentario.MOLLY BARBARA D.
El cliente no dejó un comentario.DOUGLAS B.
The staff working there were amazing. Friendly and easy to work with and made my Uhal experience amazing. They deserve a raise for what they didTAYLOR J.
El cliente no dejó un comentario.JADEN R.
All staff interactions were great.JAMES F.
Great staff! Give them all a raise.JONATHAN PLEHN R.
Met my expectations!David L.
The desk clerk who processed my employee at pickup was very rude. The manager was also rude too when my employee return the truck. Also, I made one reservation online for this, but somehow two reservations were emailed to me. And I also made sure to uncheck safe move, dolly, and blanket, as we have insurance that covers rental, and we have dolly and blanket too. But some how my reservation tagged those on when my employee picked up the truck. I really don't want to keep telling my employees to watch out for this hidden fees that get tagged on without my consent.TYLER Y.
El cliente no dejó un comentario.Tessa D.
Always professional at this location.MATTHEW DENTON G.
Bad first: my "self pickup" didnt work. I tried logging in on my phone and it said to "wait until this location opens at 7am" despite the email confirming that I would be able to pick up the truck at 7pm after the business was closed. The good: one of the employees at the location was ending his day out back - I chatted with him and he helped me inside and got my set up in the truck despite the business being closed. Great guy and very happy I went to this location in particular. Just wish the self-pickup worked!PHILIP V.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.JOHN ALLEN C.
It would have been nice if the van had the 1/4 tank of fuel. I was told I'd get a fuel credit when I brought it back, but it was so confusing, that I ended up handing the van back with half a tank. Now I'm out $15 bucks. Not a fan. The crew was unorganized and inattentive in the A.M. , but the same people were sharp and helpful in the afternoon. Confusing, but understandable in 2021. I'd come back, but hope for a better experienceMichael F.
The truck cleaning fee is unacceptable. The truck was dirty when we picked it up. The UHaul employee was smoking when he drove it around the block before I received it. There were drinks and ashes in the cab It stunk of pot smoke and cigarette smoke. I witnessed the UHaul employee smoking when he drove it. We do not owe Uhaul any money. Refund the charges. Thanks Dean RamserDEAN R.
Great crew.MARVIN DEAN S.
They were rude and unhelpful. Messed up my paperwork it charged me an extra $100 dollars. Then they told me to call customer service to get the refund, then customer service said they don't have to give it back very bad customer service.JAYSON G.
Terrible. Taking to Ford dealer to finish job. General manager has not calldd me back. Made 4 trips to facility, last one to get bed liner they left in work area. Missing spare tire tools that had never been used. Just a terrible experience and no call from Jeff Nelson confirms they do not care.William G.
I was charged for insurance when I clearly refused the coverage multiple times in person and online. I'm very displeased.KELLY S.
El cliente no dejó un comentario.Matt S.
El cliente no dejó un comentario.RICHARD B.
I declined the $80 coverage fee for collision but was still charged. I spent 35 minutes on hold to talk. To an agent that started a claim to get this fee back. Your store charged me for something I didn't want as a way to make more money.TIMOTHY JAMES K.
Everything was fine except for the drop off automation online. It wouldn't allow me to show I was at that location and kept telling me to â€œallowâ€ location services for the website, which I did. After trying for 7 minutes, I had someone else use their phone to get through for me. It was frustrating. The owner was helpful and kind when we picked it up.ashley P.
El cliente no dejó un comentario.Jaden M.
Have people in the office for customer service! i or any other customer should not have to wait fifteen minutes for someone to show up (which they did not do), so I had to go out and search for someone to help me!! Also, the truck had not been cleaned! The cupholders in the cab were full of cigarette butts and ashes. The truck cab stunk!! I asked for a different truck, because this was unacceptable!!! The response was, "that is too much paperwork, we will clean it!" The cleanup was done very poorly, with just a quick spray of cleaner and wipe down, it still had a very strong cigarette smell!!! I had to stop at the first available store to get some air freshener! It took most of the can to the odor/smell barely acceptable for my 9 hour drive, later that day!! Not a usual standard for U-Haul??PHILIP K.
Friendly, helpful staff.THOMAS C.
Workers were friendly with good customer service. The only thing was there were some miscommunication between the them and we took the wrong truck after double checking. So we had to waste time to return the truck the next day to get the right truckKei L.
El cliente no dejó un comentario.JASON A.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!