Customer Reviews for U-Haul at Powell Blvd

4,424 reviews

4831 SE Powell Blvd   Portland, OR 97206
(Street parking available)

(503) 774-1171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 774-1171

4831 SE Powell Blvd
Portland, OR 97206
(Street parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ivan S. 
Rating:
1.0

Customer did not leave a comment.

Britton L. 
Rating:
5.0

Excellent staff

SUSAN P. 
Rating:
5.0

Xavier provided excellent service as did another employee in the truck yard. Thanks!

Louis S. 
Rating:
5.0

Trask I hope I spelled it right) was quick to help me with the return. Good customer service ðŸ'ðŸ»

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

KAITLYNN H. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

the app doesn't work, i spent 2 hours trying to return my truck because it wouldn't upload the pictures you wanted and would repeatedly crash, i had to uninstall and reinstall 5 time before i could complete my return

Iain C. 
Rating:
5.0

Great crew of talented gentleman. Alway a pleasure to do business at thus location.

COLLIN C. 
Rating:
5.0

Customer did not leave a comment.

LYLE S. 
Rating:
5.0

Staff was friendly, good experience.

ANDREW W. 
Rating:
5.0

Very helpful pleasant staff. Very pleased with the rental.

Zoetta W. 
Rating:
4.0

Easy drop off of the truck, and I was immediately greeted by an employee. Nothing complicated, quick and easy.

Patrick N. 
Rating:
4.0

knowledgeable and helpful staff

GEOFFREY D. 
Rating:
1.0

COST OVER TWICE THE ESTIMATE BUT OKAYYYY??? Whatever keep lying to ppl

SAMUEL B. 
Rating:
3.0

I drove less than five miles and was charged for four gallons of gas. Not cool.

ALEXANDER CLEMEN M. 
Rating:
5.0

Great experience all around!

John A. 
Rating:
5.0

Customer did not leave a comment.

Drew L. 
Rating:
5.0

It was super simple and reasonably priced! I was so impressed that they hooked/detached the trailer up for us. We just pulled in and they got us all hooked up and on our way!

Brooke M. 
Rating:
5.0

We were told that the location adjacent to our destination would "probably" take the trailer. We were not told where to drop it off. Turns out it was a considerable distance! We called a closer site and were told we had to clear it through the Transportation Department. Did that. The guys were wonderful where we did drop it off, but it appears that all leg work is done by customers now. Improvement. would be to tell the customer at the beginning where to drop off the equipment and put that destination onto the paperwork instead of keeping it a secret.

bob L. 
Rating:
5.0

Thank you!!! Yall always come through

BRIDGET N. 
Rating:
5.0

Customer did not leave a comment.

AARON A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH PHILIP T. 
Rating:
5.0

Customer did not leave a comment.

shelley B. 
Rating:
5.0

Service was (as always) quick, professional and friendly. Everything went like clock work. Thanks very much.

Harrit B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

The check-in and afterhours check-out processes were pretty well organized and the two reps on-site during check-in were helpful. The lot was well-lit afterhours. I will say that I was glad someone was with me to drop off the vehicle after dark (I did feel a little vulnerable).

Sheri E. 
Rating:
5.0

The staff was warm and friendly, the van was in great shape, The pick up and drop off were easy and we were greeted w/ smiles.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

ELLIOT L. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
4.0

Provide all costs that are factored into the bill in the advertisements.

JOHN LEE M. 
Rating:
5.0

The staff here is amazing and very helpful. Thank you

MARC B. 
Rating:
5.0

Customer did not leave a comment.

SKYLER H. 
Rating:
3.0

When we picked up the van, we were told that it had been vandalized and repaired but that it had only 1/16 of a tank of gasoline so my son stopped on the way home to get gasoline. The attendant who was pumping the gas suddenly yelled, "not again!" The gasoline was pouring out of the pump and onto the pavement. The gas line had been cut.

Benjamin M. 
Rating:
5.0

Excellent customer service. Thank you!

STEPHEN A. 
Rating:
5.0

I wish I knew their names! But when I picked up my uhaul on Sunday I had two people who helped. They both had excellent customer service, went above and beyond to make sure I understood everything. They were both super helpful and just overall really nice. I've picked up and dropped off at this location before and every time I have a wonderful experience. I will happily drive to this part of town if I ever need a uhaul because I KNOW I'll be in good hands.

STEPHANIE D. 
Rating:
2.0

Ordered Furniture pads and dolly were not in the truck when picking up. Location charged me a second day of rental despite my call to the customer service to indicate that mobile return did not work. Very disfuncional overall, on top of a disfuncional mobile app. Not a good experience at all given an already stressful day.

Pamela R. 
Rating:
4.0

Customer did not leave a comment.

Gabriel W. 
Rating:
5.0

Customer did not leave a comment.

Wes B. 
Rating:
5.0

The app was terrible, had to use my partners phone because it wouldn't upload photo

Eleanor Q. 
Rating:
3.0

Husband picked up uhaul before regular business hours and checked out using his phone, but they did not include the hand truck that we requested and charged us for it. There was a line when we went to return the truck after we were done using it and my husband didn't want to deal with trying to explain there was no hand truck so we ended up paying for it.

Nathan G. 
Rating:
4.0

Customer did not leave a comment.

CODY J. 
Rating:
5.0

The gentleman working here was very knowledgeable and friendly. Thank you whoever you are!

Lindsay B. 
Rating:
5.0

Really friendly and helpful people at the counter. Easy pick up and drop off. Convenient location, good rates. Only needed a pickup for an hour and a half or so and this was super easy!

ALESON M. 
Rating:
1.0

Trucks fuel line was cut; found out when I went to fill up at gas station. I made it back to uHaul and they were not concerned. Poor service.

CHRISTINE L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

The check engine light and low oil came on within minutes of driving it

Charles D. 
Rating:
3.0

We had multiple uhaul issues. First we reserved to get a hitch installed online. 7 days passed and less than 24 hours before our pick up time we received a call that the hitch for my particular vehicle doesn't exist yet. No solution was offered. Only to be refunded and cancel the reservation. We spoke to uhaul and get a truck (not our first choice since gas would be double). The truck pick up location didn't have a truck available. We had to be sent to the Powell location where the car wasn't even pulled out for us. No intro of the vehicle was provided and the $500 (newly quoted prove by the online agent offered for all the inconveniences) wasn't honored. The vehicle smelled like cigarettes. No one is my household has ever smoked cigarettes. Every issue we kept getting bounced around. No one seemed to be able to assist.

KATRINA O. 
Rating:
5.0

Customer did not leave a comment.

F L. 
Rating:
2.0

Hidden charges not discussed prior to leaving uhaul. Deceptive conversations about drop off. Out of principle I won't use U-Haul again.

Patrick O. 
Rating:
5.0

SO happy as is.. Please keep up the excellent customer service. Thanks:)

Diep L. 
Rating:
5.0

Your crew at this Powell branch are consistently the friendliest and most efficient in the country - it's a pleasure going back there even if I'm not sure I need a truck or van for the job, I always get the best advice and service - rare !

JONATHAN R. 
Rating:
4.0

Customer did not leave a comment.

Maverick G. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The guy did not tell us the refuel costs included a $30 charge on top of the price per gallon. Also, he did not mention the insurance that he added, which cost us another 14. I know these are probably in the contract, but give us a break on moving day! Moving sucks and uhaul makes it harder. And you have a pretty big monopoly on the rental truck market.

SARAH T. 
Rating:
5.0

Great customer service! People working at the location are super helpful and friendly, thank you.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
4.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Great service all around both recent rentals. Great guys!

FREDA K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW MICHEAL F. 
Rating:
3.0

Online check-in was impossible to use. Website is not optimized for mobile, which is the device folks have to use to check-in online. I was not able to get it to register my location, despite having all correct settings enabled. Standing in the pouring rain fighting with a website not optimized for mobile was a terrible way to start my day. It was also absurd to have to pay more to check in at the counter when the website wouldn't function. Staff who checked me in was rude and kept pushing me to try to use the website, despite the fact I had tried, failed, and was then running extremely late. I work in software product management so when I say a UI is bad and hard to use, it is bad and hard to use. I would not recommend U-Haul because of this. If I had not been charged extra to just get into my rental on time I might reconsider using U-Haul again but after this experience I'll be avoiding U-Haul.

SARAH E. 
Rating:
3.0

The equipment assigned was not in working order.

Brenna O. 
Rating:
5.0

I had difficulty with the 24/7 online pickup. I went into the store there and the employees were both wonderful! I could not have logged in because I couldn't create an account with the setup. Apparently there was an update to the Uhaul online system that prevented me from being able to pick up the truck without assistance. Thank goodness the employees there were so knowledgeable and helpful! 5 stars all the way

BARBARA H. 
Rating:
5.0

Nothing, I received excellent service!

DAVID ROSS B. 
Rating:
5.0

Both the "check out" person at the desk and the "check in" person when returning the vehicle were very friendly and helpful.

HOLLIS REITER B. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
2.0

U-Haul, your online reservation and after-hours pickup services are terrible. After reserving a van and planning to pick it before the location opened, I received an email telling me to go to the location, then "Sign in to your U-Haul Account," with a hyperlink. The next instruction was "Choose "Pick Up My Truck" from the account dashboard." THERE IS NO "PICK UP MY TRUCK" link on the page that the email linked to! I had to wait for the franchise to open to get my vehicle. Such an obvious design flaw. PLEASE FIX THIS.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Amazing experience. Everyone at this location was friendly and helpful. Couldn't have any better an experience. Thank you

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

ernesto D. 
Rating:
5.0

Pick up was easy; counter clerk was very helpful , much better experience than I've had at other locations.

MELODY K. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Can't think of anything.

Gerald M. 
Rating:
4.0

The online pick up option did not work, and ultimately cost me more time. I had to go inside and was charged a tax.

Tia V. 
Rating:
5.0

I think the pre-ordered stuff should be in the truck. The first 19 mins of my reserved rental period was spent first looking for a truck which wasn't on the lot, then waiting for staff to load my requested items. Also, getting in to see 1/4 tank remaining and needing to first fill-up was not a good start to my day.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER CLEMEN M. 
Rating:
5.0

Customer did not leave a comment.

DONALD WILSON B. 
Rating:
2.0

The whole mobile check in process was so confusing - they had to call two of my contacts to verify that I was going to take the truck. My sister and partner said the calls were so unprofessional and didn't even explain anything - so random. When I got in the truck, it had an oil change notice and I could see on the sticker that it was due for one weeks ago and/or over 2,000 miles ago which made me feel unsafe about driving the vehicle for the hundreds of miles I needed to that day. When I went to return the truck at the Powell location, three of us just sat there waiting for someone to come. The signs were super confusing because they say to stay in your vehicle and an attendant will be with you, next to a 24/7 drop off service sign. Turns out - they were closed and the 24/7 drop off service was self service through a random url. When I went to go check out online, I walked around the building twice looking for a place to drop off my keys and there was nothing. I saw that there were unlocked lock boxes with two other keys in them, so I decided to put my keys in there and hope for the best. Because they were closed there was no one I could reach for support. At 7am this morning I got a call from their office in a panic that they couldn't find the keys. I explained where I left them and that the whole process was super unsafe and confusing and I couldn't believe the truck was still there and hadn't been stolen overnight. They kind of shrugged it off, and then said I would be getting another phone call. Then a receipt was emailed to me just now....with no phone call. I'm assuming they located the keys? This was just such a messy process and not informing me made me feel like I was the one at fault and would become liable for this faulty service structure with little to no information about drop off. I will not be using this location again.

Marissa F. 
Rating:
1.0

Empty fuel tank provided during pickup - wasted time filling gas ended up costing me $70 extra during the move. Requested furniture pads were not provided in the truck. None of this was reimbursed to the full amount I should be receiving. Will be disputing charges

MILY T. 
Rating:
5.0

We had problems with the trucks gas lines being cut which left us delayed till roadside assistance could get there to repair it. All turned out ok though

STEPHEN DOUGLAS F. 
Rating:
1.0

Gas is frequently siphoned from the vehicles at this location. My rental van was listed as having half a tank. When I arrived at the vehicle the gas cap was dangling out the side of the van and the tank was empty. The attendant told me to fill the vehicle and promised I would be reimbursed for a quarter tank at the price they would charge me. The estimates claimed that 5.5 gallons would reach 1/4 tank in the 31 gallon van gas tank. However, it required 12 gallons to reach 1/4 tank. Despite having receipts when the rental was over I was only reimbursed for 6 gallons of gas. The whole experience was pretty bad. Thankfully the vehicle worked long enough for me to make my short trip. However, it ended up costing me more time and money than it should have, and more than what was advertised due to having to incur the gas expense. Be ready for nonsense if you are renting from here.

MATTHEW K. 
Rating:
4.0

The Powell location and staff are fine. The truck I rented was fine. The after hours service by uhaul.com and 1-800-go-uhaul are rubbish. U-Haul.com is a terrible user experience for attempting to return a truck after hours, the location requirement makes it impossible to complete the workflow and the help docs do not help at all. I should be able to return the truck without location services working on my phone, but there is no path for that on uhaul.com. Phoning 1-800 go-uhaul resultied in a 48 minute wait to talk to a delightful individual who could not do a thing to help me. What a lousy customer experience, made worse by a charge for the after hours return that was not mentioned by the staff who said it would be "no problem" when I suggested I'd return the truck after the 7pm closing (also was not mentioned in my online reservation). Long story short: The individuals and truck I interacted with were fine, the rest of my experience was insulting.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The guy at the counter did a great job , helping multiple people at the same time.

TINA R. 
Rating:
4.0

The self check in is a little clunky but otherwise all went well.

BRUNO N. 
Rating:
5.0

Ryan was absolutely wonderful!! He was very helpful and called me 10 minutes after I left to let me know I left something in the cab of the truck. His thoughtfulness was greatly appreciated.

BONITA R. 
Rating:
5.0

Made it so easy and effortless for me so very happy about that.

Ann W. 
Rating:
1.0

I was charged more than quoted on the phone and the location was different than the one I asked for on the phone

KATIA RICARDOVA F. 
Rating:
4.0

My rental van was totally out of gas when I collected it. Luckily I noticed this just after getting on the Highway & was able to get off & fill it before getting too far along on my trip. ... I mark this down as a caution & most likely attributed to being (a)busy & (b) short-staffed. Otherwise, the team was quite friendly & efficient.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Cristina A. 
Rating:
5.0

The truck smelled like cigarettes (which I'm allergic to) and the plastic paneling was dirty in the cab of the truck. The rest of it was fine, but I thought you should know. Thanks for asking. Take care.

David B. 
Rating:
5.0

I've been to this location several times and sent a friend here too. Excellent customer service every time. Thank you

JANE EDWARDS B. 
Rating:
4.0

Customer did not leave a comment.

MARC BRANDON MAG C. 
Rating:
5.0

Customer did not leave a comment.

LEIGH K. 
No reviews have been submitted for this location.

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