Customer Reviews for U-Haul at Powell Blvd

4,483 comentarios

4831 SE Powell Blvd   Portland, OR 97206
(Street parking available)

(503) 774-1171

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 774-1171

4831 SE Powell Blvd
Portland, OR 97206
(Street parking available)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Ella K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keirnan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABEL FRANCIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

marisha A. 
Clasificación:
5.0

Really good staff at this site. They are always helpful, welcoming, quick and efficient. It would be much easier and customer friendly to have direct phone connection with the employees at the location itself, not any U Haul customer service rep.

SUSAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

The staff was so helpful!

PATRICIA HELEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL TAYLOR R. 
Clasificación:
4.0

This might be a covid thing, but here goes. I made my reservation in person to make sure all the details were correct. I needed the truck 2 days instead of 24 hours. And, i wanted to pick up and drop off at the same location. At the end of that reservation the team let me know it is better for everyone if I follow the links texted to me and do the remote pick up process - or whatever the phone based pick up is. This was pitched to me as less in person contact and supposedly faster and cheaper. Great, and whatever I have a phone, can do. Except, when I went through the phone process apparently a new drop off location was selected for me. Now I'm sure there were notifications, boxes to check, data to input etc. So, the error is no doubt on paper mine. But seriously, nobody would ever pick up a uhual not in a hurry so these were notifications breezed through and the change went unnoticed until I started receiving updates via text of even newer locations to drop off the truck. Then, a voicemail from the new location saying they didn't have capacity, so I should keep the truck an additional day until they had space. Long story short, I decided to stick with my original intention (and agreed terms when reserving in person to drop off where i rented. This was apparently very difficult for the on-site staff and I was warned there would be additional fees if I did not follow the texted drop off instructions / location (despite a voicemail from that location saying they could eat take it). This was eventually resolved by me calling the corporate number and asking if they could simply adjust the return location to my original rental location. This seemed to work but was apparently unmanageable by anyone on site. End result is that it all worked out but seemed like a pretty big waste of lots of peoples time and left a sour taste in my mouth. I understand the nameless faceless corporate part of uhual will no doubt have a disconnect compared to the guys on the ground. This one however, seems excessive. With no faith anyone reads these I'll count this anecdote to a robot overlord reader as a further waste of time as well. But hey, I'd love to be wrong.

Jonathan G. 
Clasificación:
5.0

Efficient and friendly staff. Quick check out and return.

WILLIAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON DYLAN R. 
Clasificación:
5.0

Justin and the whole team of employees were courteous, knowledgeable and friendly. My best Uhaul experience!

dale D. 
Clasificación:
5.0

Already a very welcoming staff.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE C. 
Clasificación:
5.0

☭ ☭ ☭ ☭ ☭ ☭ ☭ ☭ ☭ ☭ ☭ ☭

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY T. 
Clasificación:
5.0

I struggled with doing an online check in. Both of the gentlemen at the counter were beyond helpful! I will never do an online check in again and I will absolutely continue using this location!

Shane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara A. 
Clasificación:
4.0

1. Would have been nice to have more than 1/4 tank of gas left. 2. The padlock on the roll top door was sticky and difficult to operate, that is, it could use some lock-eze or WD-40. Otherwise, it was a good experience and I got my work done.

RANDY CONSTANTIN K. 
Clasificación:
4.0

Well the mobile pick-up option was awful. It kept restarting, it was difficult to use, and you still have to go inside so it didn't save that much time. Also, I reserved and paid for a dolly to be a part of my moving experience and was extremely upset when I arrived at the moving site to realize I had no Dolly. I was still charged. I also did not use the amount of gas they charged me for. After paying $30 for 15 miles, an additional $40 fuel charge completely ruined my experience and I think in the future I'll just hire movers since it ended up costing about the same and I won't have to do the manual labor. Very Disappointed! They advertise $20 and I spent over $100, sounds a lot like Old Navy's class-action lawsuit they just los and I can't wait to see one against UHaul.

Perry L. 
Clasificación:
5.0

Management and staff were very helpful and informative. 5 stars

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

aren S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRAD T. 
Clasificación:
5.0

The woman that rented the U-Haul to me at the front desk when I came to pick it up was exceptional. It's not often that I encounter such incredible customer service. That woman deserves a definite bonus or a raise. I will be sending all my friends to this location just because of her

AMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE T. 
Clasificación:
5.0

The early morning customer service folks were kind, patient, and wonderful!

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

Great Customer Service

WARSAME J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

Excellent and honest experience, unlike those scammers at Rose City Storage.

MICHAEL E. 
Clasificación:
5.0

Customer service has super friendly, super fast. It was a pleasure to pick up a truck here. There's another UHaul store closer to my house, but I may drive farther next time just for the friendliness.

Susan C. 
Clasificación:
5.0

I am happy that there is plenty of employee help at this location. The app is ok but people that work for U-Haul made my experience so much better.

MICHAEL RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua Z. 
Clasificación:
5.0

U-Haul badly needs to upgrade their backend servers. We were stuck in the snow in the middle of the night trying to go through the app and the website on two separate phones. We kept getting server errors or timeouts, with strong 4G signal. I like U-Haul, and have used them a lot in the past, but I'm not using them again until they fix their server side issues. Crazy, trying for half an hour just to return the truck on two different phones. Finally got through randomly using my wife's phone and the mobile website (not the app). Note: we had tried it several times before, it just finally happened to work. 10/10 U-Haul is awesome. 0/10 U-Haul's servers are steaming garbage. Look elsewhere until they upgrade their servers.

Jacob A. 
Clasificación:
4.0

The server was down and so I couldn't get my truck until almost 2 hours after my scheduled time. (Not the fault of the employees at the location, they were very nice). Also, the truck reeked of cigarettes the whole time it was in out possession.

Zoe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL DANIEL M. 
Clasificación:
5.0

Your store manager the day I picked up the truck was great. As was my whole overall experience with U-Haul this entire trip.I haven't needed or used U-Haul in probably close to 20 years. Your customer service and professionalism throughout my entire rental process was outstanding! Coupled with your competitive price point, your company is really doing everything right. Keep up the good work!

Victor Y. 
Clasificación:
5.0

Always an amazing Uhaul experience at this location!!

MICHAEL H. 
Clasificación:
5.0

I am a repeat customer, I always have a good experience at this UHaul location!

Janet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mecho O. 
Clasificación:
5.0

Newer vans , cargo van , and not let people smoke in the cab and pass it off as " clean " !

DONALD WILSON B. 
Clasificación:
5.0

Good attitude and helpful

Andrew M. 
Clasificación:
5.0

Everything went great. The only thing I found objectionable was the bag of blankets mounted to the wall inside the truck. Very irritating to work around. Next time I'll check first & ask staff to remove them.

DENIS RICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan L. 
Clasificación:
5.0

All of the staff were very friendly and professional. Will definitely use this location again.

THOMAS ARTHUR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

I have rented from here multiple times as a realtor, staff always helpful and pleasant . They always remember me and take care of business. being on the phone or in person they are very respectable highly recommend

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
2.0

I was told my after hours charge would be dropped because the website was having issues that night, but it never was. Don't say you're gonna do something if you don't intend to do it. I have other moving expenses

Candice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELEFTHERIA C. 
Clasificación:
5.0

Everyone was very nice and helpful My second time using this location and i when needed ill. Continuar

REBECCA J. 
Clasificación:
5.0

I am very impressed with consistent great customer service. Have used this location multiple times and have always had a nice experience.

BENJAMINSANABRI C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Britton L. 
Clasificación:
5.0

Excellent staff

SUSAN P. 
Clasificación:
5.0

Xavier provided excellent service as did another employee in the truck yard. ¡Gracias!

Louis S. 
Clasificación:
5.0

Trask I hope I spelled it right) was quick to help me with the return. Good customer service ðŸ'ðŸ»

CHRISTOPHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAITLYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
3.0

the app doesn't work, i spent 2 hours trying to return my truck because it wouldn't upload the pictures you wanted and would repeatedly crash, i had to uninstall and reinstall 5 time before i could complete my return

Iain C. 
Clasificación:
5.0

Great crew of talented gentleman. Alway a pleasure to do business at thus location.

COLLIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLE S. 
Clasificación:
5.0

Staff was friendly, good experience.

ANDREW W. 
Clasificación:
5.0

Very helpful pleasant staff. Very pleased with the rental.

Zoetta W. 
Clasificación:
4.0

Easy drop off of the truck, and I was immediately greeted by an employee. Nothing complicated, quick and easy.

Patrick N. 
Clasificación:
4.0

knowledgeable and helpful staff

GEOFFREY D. 
Clasificación:
1.0

COST OVER TWICE THE ESTIMATE BUT OKAYYYY??? Whatever keep lying to ppl

SAMUEL B. 
Clasificación:
3.0

I drove less than five miles and was charged for four gallons of gas. Not cool.

ALEXANDER CLEMEN M. 
Clasificación:
5.0

Great experience all around!

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew L. 
Clasificación:
5.0

It was super simple and reasonably priced! I was so impressed that they hooked/detached the trailer up for us. We just pulled in and they got us all hooked up and on our way!

Brooke M. 
Clasificación:
5.0

We were told that the location adjacent to our destination would "probably" take the trailer. We were not told where to drop it off. Turns out it was a considerable distance! We called a closer site and were told we had to clear it through the Transportation Department. Did that. The guys were wonderful where we did drop it off, but it appears that all leg work is done by customers now. Improvement. would be to tell the customer at the beginning where to drop off the equipment and put that destination onto the paperwork instead of keeping it a secret.

bob L. 
Clasificación:
5.0

Thank you!!! Yall always come through

BRIDGET N. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH PHILIP T. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelley B. 
Clasificación:
5.0

Service was (as always) quick, professional and friendly. Everything went like clock work. Thanks very much.

Harrit B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

The check-in and afterhours check-out processes were pretty well organized and the two reps on-site during check-in were helpful. The lot was well-lit afterhours. I will say that I was glad someone was with me to drop off the vehicle after dark (I did feel a little vulnerable).

Sheri E. 
Clasificación:
5.0

The staff was warm and friendly, the van was in great shape, The pick up and drop off were easy and we were greeted w/ smiles.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLIOT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
4.0

Provide all costs that are factored into the bill in the advertisements.

JOHN LEE M. 
Clasificación:
5.0

The staff here is amazing and very helpful. Gracias

MARC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYLER H. 
Clasificación:
3.0

When we picked up the van, we were told that it had been vandalized and repaired but that it had only 1/16 of a tank of gasoline so my son stopped on the way home to get gasoline. The attendant who was pumping the gas suddenly yelled, "not again!" The gasoline was pouring out of the pump and onto the pavement. The gas line had been cut.

Benjamin M. 
Clasificación:
5.0

Excellent customer service. Thank you!

STEPHEN A. 
Clasificación:
5.0

I wish I knew their names! But when I picked up my uhaul on Sunday I had two people who helped. They both had excellent customer service, went above and beyond to make sure I understood everything. They were both super helpful and just overall really nice. I've picked up and dropped off at this location before and every time I have a wonderful experience. I will happily drive to this part of town if I ever need a uhaul because I KNOW I'll be in good hands.

STEPHANIE D. 
Clasificación:
2.0

Ordered Furniture pads and dolly were not in the truck when picking up. Location charged me a second day of rental despite my call to the customer service to indicate that mobile return did not work. Very disfuncional overall, on top of a disfuncional mobile app. Not a good experience at all given an already stressful day.

Pamela R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wes B. 
Clasificación:
5.0

The app was terrible, had to use my partners phone because it wouldn't upload photo

Eleanor Q. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba