Excellent service super fast install and very friendly.
Corey sCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was referred to this location after the van I got from the first place turned out to have a hole drilled into the gas tank. I know now that I should have just come here to begin with. The employee who helped us (maybe his name was Andrew?) was super understanding, helpful, and competent. He got us in and out in record time, which I appreciated since I had just spent the last 2 hours dealing with the original issue. Drop off was easy and quick.
Karen GThe vehicle was completely out of gas. As we drove away the gas light came on. I put $20 in gas in but only received a credit for <$11. We were also overcharged for mileage. We put less than 9 miles on but were charged for 27.
AUDREY GIt would be great to review where the wiring would be located. I was expecting it to be run under the car and attached next to the hitch receiver rather that from inside by the spare tire and out through the hatch.
william mOur truck mileage was not accurate when we accepted it, unfortunately we did not take a picture. We were charged double what we had been quoted. We did however have proof our our mileage driven and our gas receipt. The person at return was unwilling to assist us, the person who I spoke with after logging a complaint was helpful.
Beth AGood customer service
carrie cSean was a great help. Many thanks.
Will Remployees were great but customer parking is non-existent.
Kyle MThe customer service was outstanding from beginning to end. Definitely will return to this location in the future.
Tina RReally nice job installing my hitch at a very appealing price
Loraine DFriendly and helpful storage manager. Made the process absolutely painless
Michaela GThe two employees I worked with were outstanding! The looked professional as well as carried themselves professionally all while being friendly as heck. Yes, I would absolutely recommend this location to anyone looking for services. Thank you you two from this happy customer (Rueben). I appreciated it a bunch.
rueben eBoth gentlemen that I encountered were friendly and professional
Kip ASean, you have it dialed in well. thanks!
Brenda TToo busy
chala kI have used this particular U-Haul location more than once. They are always very nice and professional. I just wish there could be an extra step, I'm short and could barely get in the truck.
Katharine Sthe fuel gauge didn't seem correct on the vehicle when I added 5 gallons of gas the tank ought to have registered full. It did not. The manager said no problem and now I see additional charge from Uhaul now I will have to go to the store and find out why. Don't see any documentation of miles to driven No transparency should not be on the customer to sort it out. Disappointed.
Jane SAwesome staff, clean, ready to go rig. These guys are the best!
Kelli CEasy in/Easy out! Love it
KARLA HBarebones location with little equipment but staff is awesome.
Lisa NDash messages should probably be checked after every rental.
Todd HYou charged me for gas after I had put gas in it. There's no way it took 4 gallons for the short run I made.
pamela hGreat customer service
Ainsley NThis is my favorite location in Portland! Thankful for all of the staff here.
Nathan CThe van was not in good mechanical condition and it was gulping gas
Oluwasegun OThis is simply the best location to rent from. Sean and his amazing team provide the best service in town. I rent from multiple locates frequently throughout Portland. I’ve seen it all, some are bad some are worse. Uhaul On Powell is number one. 🏆
Dustin CI tried using the online check-out process and it was a disaster - thankfully the folks at this location jumped in, took over, and helped me get on my way. There are some significant issues with your contactless checkout process that could be improved - most notably if you would prompt folks to collect their additional information as well as the 'contact' the evening prior - it would allow more time to work out any issues before needing to pick up the actual vehicle. I also think that some of the screens in the check-out process could have major improvements in clarity as to what is going on or what is needed from the customer..it gets a bit confusing at times. I say this from the perspective of a systems analyst - this is one of the more problematic checkout systems that I have interacted with. Again..the folks at the location were wonderful and took good care of me - just the automated system needs help. Thank you!
Jess GThe GM was very friendly and helpful. Will rent from this location again.
Gregory SEverything was easy and efficient for my move. Thanks!
Tara BRental went very smooth and clean everything was excellent
Barbara GEverything was great! The employees were so helpful and kind!
Angela JSuper friendly staff and ease of picking up and drop off were 10/10!
Jane AManager Sean Cark misled me into thinking he was going to install a wireless trailer light sensor in my vehicle (which I brought to the office and left with him). He then insructed his technician to install a wired system that I never asked for, charged me over $200 for the wired system he installed, and refused to refund me when I requested a refund for his office installing a writing system that I did not ever ask for. I literally put the wireless transmitter and the wireless light system on the counter in front of Mr. Clark before this installation happened - and asked him to install that specific wireless transmitter, which he said he would. At no point in time did Mr. Clark inform me that he was going to install a wired system that was incompatible with my wireless trailer lights. One other male employee witnessed all this (and it is on camera). He knew that's what I wanted installed, and I left those items with him with the understanding they were going to be installed. At no point did I request a wired system be installed in my vehicle. Please issue immediate refund.
Ian BThe manager was amazing! Personable, helpful, knowledgable and cool dude! I will only rent my future PDX uhaul needs from him.
Paris FExperience was perfect. I would recommend this site for anyone looking to rent a Uhaul trailer.
David LYour team at Powell is top notch. Mike is the man! -JP
John PTell them where the gas cap is on the Ford cargo vans. The person who helped me when I called was very nice and did not make me feel stupid. Thank you!
Michaela EI locked the keys in the truck. When I called the location they said the only way to get help unlocking the door was to call the 800 number. I was told it would be $210 to unlock the door. That’s terrible. You are a horrible company.
Matthew CThe employees were kind and smart, and the installer did a fantastic job.
Carli DThe work at this U-Haul is fantastic. I compared the price of U-Haul to the dealer and you always the definitely the better deal. Thanks for your great work.
Michele BThis location and the personnel there were excellent in every way. However, I absolutely detest U-Haul Inc.'s website because of the way too many clicks to finish the reservation process. It has totally unnecessary efforts at up-selling.. One Page, that's all it should take. Also, your phone tree system is an embarrassment, especially with its constant efforts at getting one to use the app.
Clyde SUpon arriving at the store, I was met with a line of customers, indicative of a busy morning around 9:20. Understandably, this led to a longer wait time, but what truly soured the experience was the appalling level of customer service. The lone team member at the front desk appeared disinterested in assisting customers, despite being the sole representative available. While not outright rude, their lack of enthusiasm and willingness to help was palpable. To compound matters, they offered flimsy excuses for the extended wait, citing staff shortages and computer issues. Outside, the situation didn't improve, as another team member was observed aggressively yelling at customers to move their cars from the lot. This unnecessary hostility persisted inside the store, further adding to the tense atmosphere. The pinnacle of poor service occurred during my return process. Opting to utilize the U-Haul app due to the lack of assistance, I was once again confronted by the same aggressive team member. Despite my attempt to handle the return independently, they insisted on involvement, displaying a complete disregard for customer autonomy. This consistent pattern of neglect and aggression highlights a glaring deficiency in the store's customer service standards. It's evident that management or corporate intervention is urgently required to address these issues. Additional training and a comprehensive review of customer service protocols are imperative to prevent such experiences from recurring in the future. As a loyal customer, I implore the management to take decisive action to rectify these shortcomings and restore faith in the brand's commitment to customer satisfaction.
Cirilo GI was treated very well at the Portland pickup location. They were friendly and helpful. The person at the drop off at the Renton location was also very cordial. Thank you for making a difficult move run smoothly.
Ralph ZI dropped my wallet when dropping off the truck and they called me right away when they found it. A+ honest service team.
Matthew SIt’s the second time I’ve used this location. The guys are very friendly and helpful each time. I will be back for sure.
Jacob MGreat customer service always! So nice and knowledgeable. Your employees rock!!!
Lauren BGreat service, friendly employees. They were transparent about all the charges associated with my hitch installation and I'm happy with the result.
Suren DCar was incredibly clean and well running. The two staff working on Saturday 3/2/24 were both very helpful and very very nice!! Will definitely come back next time I need a rental
Sierra CExceptional staff willing to go above and beyond. Major kudos
Hilary BThe staff was awesome. Smooth rental.
Adam LBest location in Portland. All the folks are nice and helpful. Facilities are always great. This is the model UHaul store.
Paul SThe staff was wonderful and the equipment was good quality. A+
Emily RVERY FRIENDLY AND HELPFUL
April MEnjoy driving vehicle. Felt very safe!
Keith RMy couch and my bed were completely soaked when I took them out of the uhaul. I’m assuming from a leak in the roof.
brittni zThe customer service was fantastic. There was one employee at the register with a customer and when the manager Shaun saw that I was waiting, he helped me at the second counter. He was very helpful, polite and aware of the fact that moving day could be really stressful for people and was able to answer all of my questions. He and the other two members employees I interacted with were great. This experience has redeemed all of my previous Uhaul experiences.
Michaela EThe customer rep (Andrew was his name?) was awesome, very cheerful and helpful, and got the paperwork quickly for us.
Trang NThe app is a bit convoluted. Better to just work with an on-site employee.
Tyler BThe counter help was kind and professional
Michelle EU-Haul is the best place to get a truck wen moving
Gregory BHave blankets and hand trucks available to rent at all times (out this time)
Brandon REmployee was very helpful and had a great sense of humour
Laura CVehicle was extraordinary: nearly new, extremely comfortable for such a vehicle (9’ van), well maintained. But the best part of the rental was the person with whom I dealt…Sean Clark. Thank you to him and to U-Haul!
THEODORE REvery staff in the office helped me with the rental process, they were detail-oriented and answered all my questions patiently. Great and efficient customer service!
Yuet TThe three guys working Saturday 2/17/24 gave the best uhaul customer service experience I’ve ever had with uhaul. Thanks guys for all your help!
DESI HStaff were friendly and helpful, despite the system having issues across the country. Second time I've rented from this location and will be back.
THOMAS NThe employees there are always great. I've rented her multiple times and when I drop it off the employee is always friendly and positive.
Darren JThe service was great!
Thomas SStaff was pleasant and helpful. Only downside would be. There’s no parking on premises so you have to find a place on the street which is fairly well monitored by video cameras if you’re close to the U-Haul parking lot and immediately adjacent to the U-Haul office.
DOUG BMy lady is allergic to animals and there was hair all over the passenger seat and it stunk like a wet dog or something in there.. it wasn’t good and on top of once the car went over 40-50mph it started swerving to where it didn’t even seem like a little alignment problem it was more than that. I would like a refund
Toni HThe folks on staff were super helpful and kind. Give them a raise. Thanks.
John CThe staff was efficient, kind and helpful, and the equipment worked well. I couldn't ask for a better experience.
sharon mI just wanted to say that the store clerk who assisted me was great! He was extra friendly and helpful and went above and beyond to help me! :)
Lisa SGood service. Staff are friendly and knowledgeable.
preston dReally friendly and helpful clerk
Nolan BGreat service. Friendly staff.
Kurt R